TC User Guide

Avaya Call Management System
Terminals, Printers, and Modems
585-215-874
Issue 4.0
May 2005
2005 Avaya Inc.

All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc.
can assume no liability for any errors. Changes and corrections to the
information in this document may be incorporated in future releases.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions
to the original published version of this documentation unless such
modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless Avaya,
Avaya's agents, servants and employees against all claims, lawsuits,
demands and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites and does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee that
these links will work all of the time and we have no control over the
availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avayas standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the following Web site:
http://www.avaya.com/support
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, anyone who is not a corporate
employee, agent, subcontractor, or person working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya Web
site:
Providing telecommunications security
Telecommunications security (of voice, data, and video communications)
is the prevention of any type of intrusion to (that is, either unauthorized or
malicious access to or use of) your company's telecommunications
equipment by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or person working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
Use (of capabilities special to the accessed equipment)
Theft (such as, of intellectual property, financial assets, or

toll-facility access)
Eavesdropping (privacy invasions to humans)
Mischief (troubling, but apparently innocuous, tampering)
Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including, but not limited to, human and data privacy,
intellectual property, material assets, financial resources, labor costs, and
legal costs).
Your responsibility for your company's telecommunications

security
The final responsibility for securing both this system and its networked
equipment rests with you, an Avaya customer's system administrator,
your telecommunications peers, and your managers. Base the fulfillment
of your responsibility on acquired knowledge and resources from a
variety of sources, including, but not limited to:
Installation documents
System administration documents
Security documents
Hardware-/software-based security tools
Shared information between you and your peers
Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
Your Avaya-provided telecommunications systems and their

interfaces
Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces
Any other equipment networked to your Avaya products.

Trademarks
Avaya is a trademark of Avaya Inc.
MultiVantage is a trademark of Avaya, Inc.
DEFINITY is a registered trademark of Avaya, Inc.
MultiVantage is a registered trademark of Avaya, Inc.
All non-Avaya trademarks are the property of their respective owners.
Document ordering information:
Avaya Publications Center
Voice:
+1-207-866-6701
1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax:
+1-207-626-7269
1-800-457-1764 (Toll-free, U.S. and Canada only)
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
Web:
E-mail:
totalware@gwsmail.com
Order:
Document No. 585-215-874, Issue 4.0
May 2005
For the most current versions of documentation, go to the Avaya support
Web site:
Avaya support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your contact center. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
Avaya Call Management System

Terminals, Printers, and Modems
Contents
Preface
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Purpose . . . . . . . . . . . . . . . . . . . . . . . . . .
Intended users . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions and terminology . . . . . . . . . . . . . . . .
Reasons for reissue . . . . . . . . . . . . . . . . . . . .
Availability . . . . . . . . . . . . . . . . . . . . . . . . .
Related documentation . . . . . . . . . . . . . . . . . . .
Change description . . . . . . . . . . . . . . . . . . . .
Software documents . . . . . . . . . . . . . . . . . . .
Administration documents . . . . . . . . . . . . . . . . .
Hardware documents . . . . . . . . . . . . . . . . . . .
Communication Manager documents . . . . . . . . . . . .
Avaya CMS upgrade documents . . . . . . . . . . . . . .
Base load upgrades . . . . . . . . . . . . . . . . . .
Platform upgrades and data migration . . . . . . . . . .
Avaya Call Management System Upgrade Express (CUE)
Documentation Web sites . . . . . . . . . . . . . . . . .
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Support . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Connecting terminals, printers, and modems . . . . . . . . . . . . . . . . . . . . . .
23
Peripheral equipment availability . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Currently supported peripheral hardware configurations . . . . . . . . . . . . . . . . .
Current equipment availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Connecting terminals, printers, and modems to an NTS . . . . .

Distance limits . . . . . . . . . . . . . . . . . . . . . . . .
Port limits . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling options . . . . . . . . . . . . . . . . . . . . . . . .
Connecting terminals and serial printers to an 8- or 16-port NTS .
Parts list . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagram of 8- or 16-port NTS cabling . . . . . . . . . . . .
Connecting modems to an 8- or 16-port NTS . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagram of 8- or 16-port NTS cabling . . . . . . . . . . . .
Connecting terminals and serial printers to 64-port NTS . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagram of 64-port NTS cabling . . . . . . . . . . . . . . .
Connecting modems to a 64-port NTS . . . . . . . . . . . . .
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Issue 4.0 May 2005
Contents
Parts list . . . . . . . . . . . . . . . . . . . .
Diagram of 64-port NTS cabling . . . . . . . . .
Connecting discontinued parallel printers to an NTS
Cable types . . . . . . . . . . . . . . . . . .
64-port NTS parallel printer port connections . . .
8-port parallel printer port connection . . . . . .
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Connecting terminals, printers, and modems to an SAI/P port .
Distance limits . . . . . . . . . . . . . . . . . . . . . .
Port limits . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling options . . . . . . . . . . . . . . . . . . . . . .
Connecting terminals and printers to an SAI/P port . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . .
SAI/P port cabling diagram . . . . . . . . . . . . . . .
Connecting modems to an SAI/P port . . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . .
SAI/P port cabling diagram . . . . . . . . . . . . . . .
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Configuring terminals, printers, and modems. . . . . . . . . . . . . . . . . . . . . .
51
Connecting a parallel printer to a Sun Ultra 5 or Sun Blade system

Distance limits . . . . . . . . . . . . . . . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling diagram . . . . . . . . . . . . . . . . . . . . . . .
Connecting terminals, printers, and modems to an Aurora port
Distance limits . . . . . . . . . . . . . . . . . . . . . .
Port limits . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling options . . . . . . . . . . . . . . . . . . . . . .
Connecting terminals and printers to an Aurora port. . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . .
Aurora port cabling diagram . . . . . . . . . . . . . . .
Connecting modems to an Aurora port . . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . . .
Aurora port cabling diagram . . . . . . . . . . . . . . .
Connecting a parallel printer to the SPARCserver . . . . .
Extending cabling distances for terminals and serial printers
Extending distances with two ADUs . . . . . . . . . . .
Distance limits . . . . . . . . . . . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . .
ADU cabling diagram . . . . . . . . . . . . . . . . .
Extending distances with two modems . . . . . . . . . .
Parts list . . . . . . . . . . . . . . . . . . . . . . .
Modem cabling diagram . . . . . . . . . . . . . . .
Configuring the 2900/260lf small footprint terminal

Configuring the terminal . . . . . . . . . . . .
Recommended 2900/260lf terminal values . . .
F1 Quick window values . . . . . . . . . .
F2 General window values . . . . . . . . .
F3 Display window values . . . . . . . . .
F4 Keyboard window values . . . . . . . .
4 Terminals, Printers, and Modems
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52
52
52
53
54
55
56
Contents
F5 Keys window values . . . . . . . . .
F6 Ports window values . . . . . . . . .
F7 Host window values . . . . . . . . .
F8 Print window values . . . . . . . . .
F9 Emulation window values . . . . . .
F10 Tabs window values . . . . . . . .
F11 Answer Back (AnsBk) window values
F12 Program window values . . . . . .
Print Screen Execute window values . .
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Configuring discontinued terminals . . . . .
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715 BCT . . . . . . . . . . . . . . . . .
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User preferences . . . . . . . . . . . .
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Communications options . . . . . . . .
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General options . . . . . . . . . . . .
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Display options . . . . . . . . . . . . .
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Keyboard options . . . . . . . . . . . .
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Printer options . . . . . . . . . . . . .
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705 MT . . . . . . . . . . . . . . . . . .
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General options . . . . . . . . . . . .
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Display options . . . . . . . . . . . . .
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Printer options . . . . . . . . . . . . .
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615 CMT . . . . . . . . . . . . . . . . .
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615 MT . . . . . . . . . . . . . . . . . .
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605 BCT . . . . . . . . . . . . . . . . .
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620 MTG . . . . . . . . . . . . . . . . .
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2900/AWTC . . . . . . . . . . . . . . .
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Communications Options . . . . . . . .
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General options . . . . . . . . . . . .
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Display options . . . . . . . . . . . . .
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Printer options . . . . . . . . . . . . .
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4000/AWTC . . . . . . . . . . . . . . .
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General options . . . . . . . . . . . .
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Display options . . . . . . . . . . . . .
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Printer options . . . . . . . . . . . . .
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Configuring discontinued printers . . . . . .
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Okidata OKIPAGE 24 . . . . . . . . . . .
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Okidata ML321T . . . . . . . . . . . . .
.
Okidata OP16N . . . . . . . . . . . . . .
.
Setting the U.S. Robotics Sportster 33.6 faxmodem configuration options .
Modem configuration options . . . . . . . . . . . . . . . . . . . . .
Diagram of the U.S. Robotics Sportster back panel . . . . . . . . . . .
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57
58
59
60
61
62
63
64
65
66
66
67
67
68
68
69
69
69
70
70
71
71
72
72
72
73
74
75
76
76
77
78
79
80
80
81
81
82
84
84
85
86
87
87
87
88
89
89
90
Issue 4.0 May 2005
Contents
U.S. Robotics Sportster switch settings table . . . . . . . . . . . . . . . . . . . . . .
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90
91
91
91
92
92
93
93
94
95
96
96
97
98
99
Connecting a network hub unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
101
Setting the Paradyne Comsphere 3910 modem configuration options .

Recommended configuration options . . . . . . . . . . . . . . . .
Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Comsphere 3910 configuration options . . . . . . . . .
Configuring Factory/Async_Dial . . . . . . . . . . . . . . . . .
Setting the data rate . . . . . . . . . . . . . . . . . . . . . .
Setting the handshake options . . . . . . . . . . . . . . . . .
Setting the Dial_Line strap group . . . . . . . . . . . . . . . .
Saving your settings . . . . . . . . . . . . . . . . . . . . . .
Configuration options for discontinued modems . . . . .
Setting the Paradyne Comsphere 3830 modem options .
U.S. Robotics Sportster 14.4 faxmodem . . . . . . . .
Paradyne DataPort Express Model 3710 . . . . . . . .
Paradyne DataPort Express Model 3715 . . . . . . . .
Distance limits . . . . . . . . . . . . . . . . .
Optional fiber-optic network configurations . . . .
Two network hubs and a fiber-optic network hub
Two network hubs and a fiber-optic cable . . .
One network hub and four NTSs . . . . . . . .
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Installing a network hub unit . . . . . . . . . . .
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Installing a Allied Telesis CentreCOM network hub unit .
Network hub connection on a Sun Fire system . . . . .
Network hub connection on a Sun Blade system . . . .
Provisioning an NTS . . . . . . . . . . . .
Changing IP addresses on an NTS remotely
Prerequisites . . . . . . . . . . . . . .
Changing an IP address remotely . . . .
Changing IP addresses on an NTS locally .
Prerequisites . . . . . . . . . . . . . .
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114
114
118
120
121
122
122
125
125
125
127
127
128
128
133
133
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Installing the Bay Networks Annex NTS software . . . . . . . . . . . . . . . . . . . . .

Installing the NTS drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the NTS start-up files . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Installing, connecting and configuring an NTS . . . . . . . . . . . . . . . . . . . . .
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102
103
103
104
105
106
106
107
108
109
110
111
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Network hub connection on an Enterprise 3500 or Enterprise 3000 system.
Network hub connection on an Ultra 5 system . . . . . . . . . . . . . .
Installing a fiber-optic hub unit . . . . . . . . . . . . . . . . . . . . . .
Connecting the NTS to the network hub unit . . . . .

Back panels for NTS units . . . . . . . . . . . . .
Network hub port connectivity . . . . . . . . . . .
Connecting the NTS . . . . . . . . . . . . . . .
Connecting the NTS patch panels to a 64-port NTS .
PBX-champ connectors and port designations . .
Cabling procedure . . . . . . . . . . . . . . .
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Contents
Changing an IP address locally . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or removing NTS units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding an NTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing an NTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
134
140
140
140
Administering ports with the Port Administration tool . . . . . . . . . . . . . . . . .
143
Determining the Port Administration tool availability . . . . . . . . . . . . . . . . . . .

Gathering information for the Port Administration tool . . . . . . . . . . . . . . . . . . .
Using the Port Administration tool . . . . . . . . . . . . . . . . . . . . . . . . . . . .
144
145
147
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Basic troubleshooting . . . . . . . . . . .
Entering printer commands . . . . . . . .
Printer maintenance commands . . . . . .
Listing the current printers . . . . . . . .
Determining printer status . . . . . . . .
Assigning a default printer . . . . . . . .
Sending a test job . . . . . . . . . . . .
Enabling a printer . . . . . . . . . . . .
Disabling a printer . . . . . . . . . . . .
Administering a printer to accept jobs . .
Administering a printer to not accept jobs .
Canceling a print job . . . . . . . . . .
Administering a printer . . . . . . . . .
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Troubleshooting a printer that will not print .
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Restarting the printer scheduler . . . . .
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Re-enabling a printer . . . . . . . . . .
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Checking the printer paper . . . . . . . .
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Correcting unreadable printer output. . . .
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Replacing the printer ribbon or cartridge .
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Correcting unreadable text . . . . . . . .
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Recovering a print job when a printer loses power .
Stopping and reprinting the current print job . . . .
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Maintaining report production when a printer is out-of-service .
Single printer configuration . . . . . . . . . . . . . . . .
Saving print jobs until the printer is fixed . . . . . . . . .
Rejecting print jobs . . . . . . . . . . . . . . . . . . .
Multiple printer configuration . . . . . . . . . . . . . . . .
Routing print jobs to a working printer . . . . . . . . . .
Moving print jobs in queue to another printer . . . . . . .
Rejecting print jobs . . . . . . . . . . . . . . . . . . .
Troubleshooting serial printers connected to an NTS port . . .
Solving terminal-related problems . . . . . . . . . . . . . .
Diagnosing problems on a new terminal . . . . . . . . . .
Diagnosing problems on a existing terminal. . . . . . . . .
Diagnosing problems on SAI/P cards . . . . . . . . . . . .
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Issue 4.0 May 2005
Contents
Diagnosing problems on Aurora SBus Multiport cards . . . . . . . . . . . . . . . . . .
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Appendix A: Administering ports using the Solaris tools . . . . . . . . . . . . . . .
201
Solving modem-related problems . . .

General modem problems . . . . . .
Modems not disconnecting . . . . .
Modems connected to an Aurora port
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Solving general NTS problems . . . . .
Using NTS diagnostic tools . . . . . .
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Using the Network Administrator utility .
Using the CLI tool . . . . . . . . . .
CLI commands . . . . . . . . . . . .
Examples of using CLI commands . .
Using panel indicators . . . . . . . .
Displaying port configuration . . . . . . .
Diagnosing NTS port problems . . . . .
Listing NTS logins and ports . . . . .
Troubleshooting NTS port problems . .
Replacing the NTS . . . . . . . . . . .
Checking port connectivity . . . . . . . .
Resetting NTS ports. . . . . . . . . . .
Checking port administration . . . . .
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Resetting a port to the default configuration

Storing port configurations . . . . . . . .
Solving problems with NTS administration .
Version numbers do not match. . . . . .
NTSs are not recognized . . . . . . . .
Serial port warnings . . . . . . . . . . .
Unknown pass phrase . . . . . . . . . .
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Administering terminals with Solaris tools . . . . . . . .

Administering terminals on an NTS . . . . . . . . . .
Configuring the NTS . . . . . . . . . . . . . . . .
Port administration used for SAI/P cards . . . . . . . .
Administering terminals using sacadm and pmadm . .
Administering terminals using admintool . . . . . . .
Port administration used for Aurora SBus Multiport cards
Administering terminals using sacadm and pmadm . .
Administering terminals using admintool . . . . . . .
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Administering printers with Solaris tools . . . . . . . . .
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Serial printers connected to an NTS . . . . . . . . . .
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Configuring the NTS . . . . . . . . . . . . . . . .
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RTELNET administration . . . . . . . . . . . . . .
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LPADMIN administration . . . . . . . . . . . . . .
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LPADMIN printer settings . . . . . . . . . . . . . .
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Serial printers connected to an SAI/P card . . . . . . .
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Serial printers connected to an Aurora SBus Multiport card .
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202
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228
Contents
Parallel printers connected to an NTS . . . . . . . . . . . . . . . . .
Configuring the NTS . . . . . . . . . . . . . . . . . . . . . . . .
LPADMIN administration . . . . . . . . . . . . . . . . . . . . . .
Parallel printers connected to the built-in port on an Ultra 5 or Blade 100 .
Parallel printers connected to the built-in port on a SPARCserver . . . .
Removing a printer . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing a serial printer connected to a NTS . . . . . . . . . . . .
Removing serial printers connected to a SAI/P card . . . . . . . . .
Removing serial printers connected to an Aurora SBus Multiport card .
Removing parallel printers connected to a NTS . . . . . . . . . . .
Stopping the print scheduler utility . . . . . . . . . . . . . . . . . . .
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Glossary
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Index
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255
Administering modems with Solaris tools . . . . . . . . . . . . . .

Administering modems connected to an NTS . . . . . . . . . . . .
Outbound modems . . . . . . . . . . . . . . . . . . . . . . .
Inbound modems . . . . . . . . . . . . . . . . . . . . . . . .
Administering modems connected to the SAI/P cards . . . . . . . .
Administering modems connected to the Aurora SBus Multiport cards
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Issue 4.0 May 2005
Contents
Preface
Avaya Call Management System (CMS) is an application for businesses and organizations
that use Avaya communication servers to process large volumes of telephone calls using
the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing
and agent selection, multi-site contact centers, remote agents, reporting, interfaces to
other systems, workforce management, desktop applications, system recovery, and quality
monitoring.
Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer
Interaction Suite.
This section includes the following topics:
Purpose on page 12
Intended users on page 12
Overview on page 13
Conventions and terminology on page 14
Reasons for reissue on page 14
Availability on page 15
Related documentation on page 16
Support on page 21
Issue 4.0 May 2005
11
Preface
Purpose
The purpose of this document is to describe how to install and maintain terminals, printers,
NTSs, and modems used with the Avaya Call Management System (CMS).
Avaya Call Management System Terminals, Printers, and Modems was not written for a
specific CMS release so some of the equipment described in this document might have
been discontinued. Contact your Avaya support representative for information about
currently supported hardware for your CMS system.
Intended users
This document is written for:
Avaya support personnel
Avaya factory personnel
Contact center administrators
This document assumes a minimum level of technical knowledge on the part of its readers.
It assumes, for example, that a reader knows how to connect peripheral equipment to their
CMS computer.
Overview
Overview
This document includes the following topics:
Connecting terminals, printers, and modems on page 23

Provides procedures for connecting terminals, printers, and modems to a CMS
system.
Configuring terminals, printers, and modems on page 51

Provides procedures for setting terminals, printers, and modems options.
Connecting a network hub unit on page 101

Provides procedures for connecting a network hub to a CMS system.
Installing, connecting and configuring an NTS on page 113

Provides procedures for connecting and configuring a NTS.
Administering ports with the Port Administration tool on page 143

Provides procedures for using the port administration tool
Troubleshooting on page 151

Provides troubleshooting procedures for terminal, printer, and modem problems.
Appendix A: Administering ports using the Solaris tools on page 201

Provides procedures about manually configuring port parameters for printers using
Solaris tools instead of the port administration tool.
Issue 4.0 May 2005
13
Preface
Conventions and terminology

If you see any of the following safety labels in this document, take careful note of the
information presented.
! CAUTION:
Caution statements call attention to situations that can result in harm to
software, loss of data, or an interruption in service.
CAUTION:
WARNING:
Warning statements call attention to situations that can result in harm to
hardware or equipment.
DANGER:
Danger statements call attention to situations that can result in harm to
personnel.
SECURITY ALERT:
Security alert statements call attention to situations that can increase the
potential for unauthorized use of a telecommunications system.
WARNING:
DANGER:
SECURITY ALERT:
Unless specified otherwise, all information and procedures in this document apply to the
Sun SPARCserver computers, the Sun Fire V890 computer, the Sun Fire V880
computer, the Sun Enterprise 3000 computer, the Sun Enterprise 3500 computer, the
Sun Blade 100 computer, the Sun Blade 150 computer, and the Sun Ultra 5 computer.
Unless specified otherwise, the term CMS, always implies Avaya Call Management
System.
Unless specified otherwise, Sun Blade refers to either the Sun Blade 100 computer or
the Sun Blade 150 computer.
Unless specified otherwise, Sun Fire refers to either the Sun Fire V880 computer or the
Sun Fire V890 computer.
Reasons for reissue

This document differs from the previous issue in the following ways:
This document was updated and reorganized to support Release 13 CMS.
A general update and correction of a variety of small problems, such as typographical

errors, was done.
Availability
Availability
Copies of this document are available from one or both of the following sources:
Note:
Note:
Although there is no charge to download documents through the Avaya Web
site, documents ordered from the Avaya Publications Center must be
purchased.
The Avaya online support Web site, http://www.avayadocs.com
The Avaya Publications Center, which you can contact by:

Voice:
+1-207-866-6701
+1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax:
+1-207-626-7269
+1-800-457-1764 (Toll-free, U.S. and Canada only)
Mail:
GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
E-mail:
totalware@gwsmail.com
Issue 4.0 May 2005
15
Preface
Related documentation
You might find the following Avaya CMS documentation useful. This section includes the
following topics:
Change description on page 16
Software documents on page 17
Administration documents on page 17
Hardware documents on page 18
Communication Manager documents on page 18
Avaya CMS upgrade documents on page 19
Documentation Web sites on page 20
Change description
For information about the changes made in Avaya CMS R13, see:
Avaya Call Center 3.0 and Call Management System (CMS) Release 13 Change
Description, 07-300304
Software documents
For more information about Avaya CMS software, see:
Avaya Call Management System Release 13 Software Installation, Maintenance, and

Troubleshooting Guide, 07-300340
Avaya CMS Open Database Connectivity Version 4.2, 585-780-701
Avaya Call Management System Release 13 LAN Backup User Guide, 07-300338
Avaya Call Management System Release 13 External Call History Interface, 07-300332
Avaya CMS Custom Reports, 585-215-822
Avaya CMS Forecast User Guide, 585-215-825
Avaya Visual Vectors Release 13 Installation and Getting Started, 07-300353
Avaya Visual Vectors Release 13 User Guide, 07-300354
Avaya Business Advocate Release 13 User Guide, 07-300336
Avaya Call Management System (CMS) Supervisor Release 13 Report Designer,

07-300335
Administration documents
For more information about Avaya CMS administration, see:
Avaya Call Management System Release 13 Administration, 07-300331
Avaya Call Management System (CMS) Release 13 Database Items and Calculations,
07-300330
Avaya Call Management System Supervisor Release 13 Reports, 07-300334
Avaya Call Management System (CMS) Supervisor Release 13 Installation and Getting
Started, 07-300333
Avaya Call Management System High Availability User Guide, 07-300066
Avaya Call Management System High Availability Connectivity, Upgrade and

Administration, 07-300065
Issue 4.0 May 2005
17
Preface
Hardware documents
For more information about Avaya CMS hardware, see:
Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-215-116
Avaya Call Management System Sun Blade 100/150 Workstation Hardware Installation,
Maintenance, and Troubleshooting, 585-310-783
Avaya Call Management System Terminals, Printers, and Modems, 585-215-874
Communication Manager documents

For more information about Avaya CMS communication servers, see:
Avaya Communication Manager Call Center Software Basic Call Management System
(BCMS) Operations, 07-300061
Avaya Call Management System Switch Connections, Administration, and

Troubleshooting, 585-215-876
Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300303
Avaya Communication Manager Call Center Software Automatic Call Distribution (ACD)
Guide, 07-300301
Avaya CMS upgrade documents

There are several upgrade paths supported with Avaya CMS. There is a document
designed to support each upgrade.
Base load upgrades on page 19
Platform upgrades and data migration on page 19
Avaya Call Management System Upgrade Express (CUE) on page 19
Base load upgrades

Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The
instructions are shipped to the customer site with the CMS software CD-ROM as part of a
Product Correction Notice (PCN).
For more information about base load upgrades, see:
Avaya Call Management System Release 13 Base Load Upgrade
Platform upgrades and data migration

Use a platform upgrade when upgrading to a new hardware platform (for example,
upgrading from a SPARCserver 5 to a Sun Blade 150). The new hardware platform is
shipped from the Avaya factory with the latest CMS load. Therefore, as part of the upgrade
you will have the latest CMS load (for example, R3V9 to R13).
For more information about platform upgrades and data migration, see:
Avaya Call Management System Release 13 Platform Upgrade and Data Migration,
07-300339
Avaya Call Management System Upgrade Express (CUE)

Use CUE when CMS is being upgraded from an earlier version (for example, R3V9) to the
latest version (for example, R13).
A specific set of upgrade instructions is written for the upgrade. These instructions are
included on the CUE software CD-ROM that is shipped to the customer site with the CUE
kit.
For information about customer requirements for CUE upgrades, see:
Avaya Call Management System Release 13 CMS Upgrade Express (CUE) Customer
Requirements, 700356744
Issue 4.0 May 2005
19
Preface
For information about CUE upgrade procedures, see:
Avaya Call Management System Release 13 Sun Blade 100/150 Workstation Mirrored
and Nonmirrored Systems CMS Upgrade Express (CUE), 07-300481
Avaya Call Management System Release 13 Sun Fire V880/V890 Computer CMS
Upgrade Express (CUE), 07-300344
Documentation Web sites

For Avaya product documentation, go to http://www.avayadocs.com. Additional information
about new software or hardware updates will be contained in future issues of this book.
New issues of this book will be placed on the Web site when available.
Use the following Web sites to view related support documentation:
Information about Avaya products and service

http://www.avaya.com
Sun hardware documentation

http://docs.sun.com
Informix documentation
http://www.informix.com
Tivoli Storage Manager documentation

http://www.tivoli.com
Okidata printer documentation

http://www.okidata.com
Support
Support
Contacting Avaya technical support
Avaya provides support telephone numbers for you to report problems or ask questions
about your product.
For United States support:
1- 800- 242-2121
For international support:
See the 1-800 Support Directory listings on the Avaya Web site.
Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent
service issues. For more information, see the Escalation Management listings on the
Avaya Web site.
Issue 4.0 May 2005
21
Preface
Connecting terminals, printers, and modems

This section describes how to connect terminals, printers, and modems to ports on an
Avaya CMS computer.
Peripheral equipment availability on page 24
Connecting terminals, printers, and modems to an NTS on page 26
Connecting terminals, printers, and modems to an SAI/P port on page 35
Connecting a parallel printer to a Sun Ultra 5 or Sun Blade system on page 39
Connecting terminals, printers, and modems to an Aurora port on page 41
Connecting a parallel printer to the SPARCserver on page 45
Extending cabling distances for terminals and serial printers on page 46
Issue 4.0 May 2005
23
Peripheral equipment availability

This section describes supported peripheral hardware configurations and current hardware
availability. Depending on your CMS load, certain peripheral hardware configurations and
CMS platforms will not be supported. Contact your Avaya support representative for
information about currently supported equipment and hardware configurations for your
CMS system.
Currently supported peripheral hardware configurations on page 24
Current equipment availability on page 24
Currently supported peripheral hardware configurations

The following table lists the currently supported port devices and peripheral connections.
Depending on your CMS load, additional peripheral hardware configurations might be
supported. Contact your Avaya support representative for information about currently
supported hardware configurations for your CMS system.
Peripheral
connection
Port device
Network terminal
server (NTS)
Serial
asynchronous
interface/PCI card
Aurora SBus
card
Parallel port
on CMS
computer
Terminal
Yes
No
No
No
Serial printer
Yes
No
No
No
Parallel printer
No
No
No
Yes
Modem
Yes
No
No
No
Current equipment availability

The following table lists the peripheral equipment that is currently available from Avaya.
Peripheral equipment availability
Equipment
type
Terminals
Available
2900/260lf
Discontinued
Modems
U.S. Robotics Sportster 33.6

Paradyne Comsphere 3910
NTSs
8-port
Printers
Hubs
Allied Telesis CentreCOM - MR820TR

StarLAN fiber-optic
715 BCT
705 MT
615 CMT
615 MT
605 BCT
620 MTG
2900/AWTC
4000/AWTC
U.S. Robotics Sportster 14.4
Paradyne DataPort Express Model 3710
Paradyne Comsphere 3830
16-port
64-port
Okidata OKIPAGE 24
Okidata ML321T
Okidata OP16N
Issue 4.0 May 2005
25
Connecting terminals, printers, and modems to an

NTS
There are three NTS configurations that support terminals, printers, and modems. The
8-port NTS is currently offered with CMS computers. The 16- and the 64-port NTSs were
discontinued, but are shown here to support existing systems.
Distance limits on page 26
Port limits on page 26
Cabling options on page 26
Connecting terminals and serial printers to an 8- or 16-port NTS on page 27
Connecting modems to an 8- or 16-port NTS on page 28
Connecting terminals and serial printers to 64-port NTS on page 30
Connecting modems to a 64-port NTS on page 31
Connecting discontinued parallel printers to an NTS on page 32
Distance limits
The distance limit for serial devices connected to an NTS is dependent on the speed of the
device:
Up to 19200 bps - 500 feet (150 meters)
38400 bps - 400 feet (120 meters)
Port limits
There can be 256 NTS ports on a CMS system.
Cabling options
If you need to extend the distance between the NTS and a terminal, see Extending cabling
distances for terminals and serial printers on page 46.
Connecting terminals, printers, and modems to an NTS
The Okidata OP16N printer has a parallel interface. To convert that interface for serial
connectivity, you must use a parallel cable and a serial-to-parallel converter. Both of these
parts are provided with the printer.
The Okidata OKIPAGE 24 printer has a serial port and a parallel port. The serial port uses
a RS-232 printer cable. The parallel port uses a Centronics printer cable (PEC 12167). The
OKIPAGE 24 will detect which port is in use and automatically configure itself.
Connecting terminals and serial printers to an 8- or 16-port

NTS
Parts list on page 27
Diagram of 8- or 16-port NTS cabling on page 28
Parts list
The following table contains a list of parts that you will need to connect a terminal or serial
printer to an 8- or 16-port NTS.
Quantity
1 or 2
Description
D8W modular cord or equivalent (UTP Category 3)
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)
103A connecting block (105164818, PEC 2750-D08)
Cross-connect hardware
Anixter RJ45-DB25 adapter AX123009

407361823 (PEC 69771-ADP19)
Null modem adapter

407122043 (PEC 69770)
Issue 4.0 May 2005
27
Diagram of 8- or 16-port NTS cabling

The following diagram provides an outline on how to connect a terminal or serial printer to
an 8- or 16-port NTS.
The NTS needs a network connection to the CMS system. For information on how to
connect a network hub to a CMS system, see Connecting a network hub unit on page 101.
For information on how to connect a NTS to a network hub, see Installing, connecting and
configuring an NTS on page 113.
Connecting modems to an 8- or 16-port NTS

Diagram of 8- or 16-port NTS cabling on page 29
Parts list
The following table contains a list of parts that you will need to connect a modem to an 8or 16-port NTS.
Quantity
Description
1 or 2

103786786103786786 (PEC 2725-07G) (7 feet, 2.1
meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)

407361823 (PEC 69771-ADP19)
Diagram of 8- or 16-port NTS cabling

The following diagram provides an outline on how to connect a modem to an 8- or 16-port
NTS.
.
Issue 4.0 May 2005
29
Connecting terminals and serial printers to 64-port NTS

Each 64-port Network Terminal Server requires four NTS patch panels (16-port RS-232) to
reach a total of 64 serial ports. Four NTS patch panels provide sixteen 25-pin RS-232
connections each.
Diagram of 64-port NTS cabling on page 31
Parts list
The following table contains a list of parts that you will need to connect a terminal or serial
printer to a 64-port NTS.
Quantity
2
1 or 2
Description
407144195 (PEC 69771-ADP20)
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)
Null modem adapter

407122043 (PEC 69770)
Diagram of 64-port NTS cabling

The following diagram provides an outline on how to connect a terminal or serial printer to
a 64-port NTS.
The NTS needs a network connection to the CMS system. For information on how to
connect a network hub to a CMS system, see Connecting a network hub unit on page 101.
For information on how to connect a NTS to a network hub, see Installing, connecting and
configuring an NTS on page 113.
Connecting modems to a 64-port NTS

Each 64-port Network Terminal Server requires four NTS patch panels (16-port RS-232) to
reach a total of 64 serial ports. Four NTS patch panels provide sixteen 25-pin RS-232
connections each.
Diagram of 64-port NTS cabling on page 32
Issue 4.0 May 2005
31
Parts list
The following table contains a list of parts that you will need to connect a modem to a
64-port NTS.
Quantity
2
1 or 2
Description
407144195 (PEC 69771-ADP20)
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)
Diagram of 64-port NTS cabling

The following diagram provides an outline on how to connect a modem to a 64-port NTS.
Connecting discontinued parallel printers to an NTS

This section contains reference information about how to set up equipment that is no
longer sold with new Avaya CMS computers. The information is shown here to support
existing systems.
Parallel printers may be connected to existing NTSs that have a parallel port and
accompanying cable. Only one 8-port model NTS and the 64-port NTS have parallel ports
(neither of these units are currently available from the manufacturer). The NTS parallel port
supports either a Centronics- or Dataproducts-compatible printer.
Cable types on page 33
64-port NTS parallel printer port connections on page 33
8-port parallel printer port connection on page 34
Cable types
There are two types of cables that can be used to connect a parallel printer to the NTS.
These cables are Centronics and IBM-type (also called Dataproducts). One or the other is
needed depending on what type of printer is being used. All currently-offered printers use
Centronics cables. These cables can no longer be ordered, but existing cables can be
used for new parallel printer connections.
64-port NTS parallel printer port connections

This figure shows where to connect a parallel printer to the 64-port NTS.
Issue 4.0 May 2005
33
8-port parallel printer port connection

This figure shows where to connect a parallel printer to an 8-port NTS.
Connecting terminals, printers, and modems to an SAI/P port

SAI/P port
This section shows how to connect terminals, printers, and modems to an SAI/P port on an
Ultra 5 or Sun Blade system. SAI/P ports are not supported with CMS R12 or later.
Connecting terminals and printers to an SAI/P port on page 36
Connecting modems to an SAI/P port on page 37
Distance limits
The distance limit for serial devices connected to an SAI/P port is 200 feet (61 meters).
Port limits
There can be 16 SAI/P ports on a CMS system.
Cabling options
Serial devices connect to an SAI/P port using modular cables or cross-connect wiring. If
you need to extend the distance between the SAI/P port and a terminal or printer, see
Extending cabling distances for terminals and serial printers on page 46.
Issue 4.0 May 2005
35
Connecting terminals and printers to an SAI/P port

SAI/P port cabling diagram on page 37
Parts list
The following table contains a list of parts that you will need to connect a terminal or printer
to a SAI/P port.
Quantity
2
1 or 2
Description
407361823 (PEC 69771-ADP19)
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)
Null modem adapter

407122043 (PEC 69770)
Connecting terminals, printers, and modems to an SAI/P port
SAI/P port cabling diagram

The following diagram provides an outline on how to connect a terminal or printer to a SAI/
P port.
Connecting modems to an SAI/P port

SAI/P port cabling diagram on page 38
Parts list
The following table contains a list of parts that you will need to connect a modem to a SAI/
P port.
Quantity
2
1 or 2
Description
407361823 (PEC 69771-ADP19)
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)
Issue 4.0 May 2005
37
SAI/P port cabling diagram

The following diagram provides an outline on how to connect a modem to a SAI/P port.
Connecting a parallel printer to a Sun Ultra 5 or Sun Blade system
Connecting a parallel printer to a Sun Ultra 5 or Sun

Blade system
A parallel printer may be connected to the parallel port on a Sun Ultra 5 or Sun Blade
system. The Okidata OP16N and OKIPAGE 24 printers have a parallel interface.
Cabling diagram on page 39
Distance limits
The distance limit for a parallel printer connected to a Sun Ultra 5 or Sun Blade system is 6
feet (1.8 meters).
Parts list
The following table contains a list of parts that you will need to connect a parallel printer to
a Sun Ultra 5 or Sun Blade system.
Quantity
Description
Parallel printer
Parallel printer cable (408045326)
Cabling diagram
The following diagram provides an outline on how to connect a Sun Ultra 5 or Sun Blade
system.
Issue 4.0 May 2005
39
CMS system
Parallel printer
Parallel port
Parallel
cable
408045326

Aurora port
This section describes how to connect a terminal, printer, or modem to an Aurora port on a
Sun SPARCserver system. Aurora ports and Sun SPARCserver systems are not
supported with CMS R3V9 or later.
Connecting terminals and printers to an Aurora port on page 42
Connecting modems to an Aurora port on page 43
Distance limits
The distance limit for serial devices connected to an Aurora port is 200 feet (61 meters).
Port limits
There can be 32 Aurora ports on a CMS system.
Cabling options
Serial devices connect to an Aurora port using modular cables or cross-connect wiring. If
you need to extend the distance between the Aurora port and a terminal or printer, see
Extending cabling distances for terminals and serial printers on page 46.
Issue 4.0 May 2005
41
Connecting terminals and printers to an Aurora port

Aurora port cabling diagram on page 43
Parts list
The following table contains a list of parts that you will need to connect a terminal or printer
to an Aurora port.
Quantity
1 or 2
Description
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)

407361823 (PEC 69771-ADP19)
Null modem adapter

407122043 (PEC 69770)
Aurora port cabling diagram

The following diagram provides an outline on how to connect a terminal or printer to an
Aurora port.
Connecting modems to an Aurora port

Aurora port cabling diagram on page 44
Parts list
The following table contains a list of parts that you will need to connect a modem to an
Aurora port.
Quantity
1 or 2
Description
103786786 (PEC 2725-07G) (7 feet, 2.1 meters)
103786802 (PEC 2725-07N) (14 feet, 4.2 meters)
103786828 (PEC 2725-07S) (25 feet, 7.6 meters)

407361823 (PEC 69771-ADP19)
Issue 4.0 May 2005
43
Aurora port cabling diagram

The following diagram provides an outline on how to connect a modem to an Aurora port.
.
Connecting a parallel printer to the SPARCserver
Connecting a parallel printer to the SPARCserver

A parallel printer may be connected to a SPARCserver computer used for CMS. There are
two types of cables that can be used to connect the parallel printer to the SPARCserver
computer. These cables are Centronics and IBM-type (also called Dataproducts). One or
the other is needed depending on what type of printer is being used. All the supported
printers use Centronics. These cables can no longer be ordered, but existing cables can
be used for new parallel printer connections.
Sun SPARCserver systems are not supported with CMS R3V9 or later.
Issue 4.0 May 2005
45
Extending cabling distances for terminals and serial

printers
This section describes how to extend the cabling distance for terminals and serial printers
connected to CMS computer ports (NTS, SAI/P or Aurora ports). You can extend distances
by either using a pair of Asynchronous Data Units (ADUs), or using a pair of modems.
This section contains the following procedures:
Extending distances with two ADUs on page 46
Extending distances with two modems on page 48
Note:
Note:
The connections shown in this section would be used instead of the
connection diagrams in:
Connecting terminals and serial printers to an 8- or 16-port NTS on page 27
Connecting terminals and serial printers to 64-port NTS on page 30
Connecting terminals and printers to an SAI/P port on page 36
Connecting terminals and printers to an Aurora port on page 42
Extending distances with two ADUs

This section contains the following topics:
ADU cabling diagram on page 48
Distance limits
The distance limits between two ADUs are:
5000 ft 24 ga
4000 ft 26 ga
Parts list
The following table contains a list of parts that you will need to extend the cabling distance
for a terminal or serial printer with two ADUs.
Quantity
2 or 3
Description
D8W modular cord (103786786, PEC 2725-07G)
RS232 Cable
or
407361823 (PEC 69771-ADP19)
Z3A2 ADU (103963971, PEC 2169-002)
D8AM crossover cable (846943306, PEC 69640)
RS232 Cable
Parts required for ADU power with printer connections:

1
400B2 adapter (104152558)
D6AP modular cord (102937620)
2012 power transformer (102599354, PEC 63180)
248A adapter (102802113)
Issue 4.0 May 2005
47
ADU cabling diagram

The following diagram provides an outline on how to connect the cables for a terminal or
serial printer and two ADUs.
Extending distances with two modems

Modem cabling diagram on page 49
Parts list
The following table contains a list of parts that you will need to extend the cabling distance
for a terminal or serial printer with two modems.
Quantity
Description
RS232 cable
or
D8W modular cord (103786786, PEC 2725-07G), and
407361823 (PEC 69771-ADP19)
Modem
Standard connection using analog lines
RS232 cable
Modem cabling diagram

The following diagram provides an outline on how to connect the cables for a terminal or
serial printer and two modems.
Issue 4.0 May 2005
49
Configuring terminals, printers, and modems

After connecting a terminal, printer or modem to the system, you need to configure the
equipment options.
Configuring the 2900/260lf small footprint terminal on page 52
Configuring discontinued terminals on page 66
Configuring discontinued printers on page 87
Setting the U.S. Robotics Sportster 33.6 faxmodem configuration options on page 89
Setting the Paradyne Comsphere 3910 modem configuration options on page 91
Configuration options for discontinued modems on page 96
Issue 4.0 May 2005
51

Configuring the terminal on page 52
Recommended 2900/260lf terminal values on page 52
Configuring the terminal

To configure the terminal options:
1. Access menus 1 through 12 by pressing the corresponding function key, F1 through
F12.
2. Access menu 13 by pressing the Print Screen key. Menu 13 provides terminal
operations which may be executed.
3. Enter the terminal setup mode, press Ctrl+Scroll Lock2.
4. Make any necessary changes to the terminal options.
5. Exit setup, press Pause. Then press y or n.
The recommended 2900/260lf terminal values are shown in Recommended 2900/260lf
terminal values on page 52.
Recommended 2900/260lf terminal values

F1 Quick window values on page 53
F2 General window values on page 54
F3 Display window values on page 55
F4 Keyboard window values on page 56
F5 Keys window values on page 57
F6 Ports window values on page 58
F7 Host window values on page 59
F8 Print window values on page 60
F9 Emulation window values on page 61
F10 Tabs window values on page 62
F11 Answer Back (AnsBk) window values on page 63
F12 Program window values on page 64
Print Screen Execute window values on page 65
F1 Quick window values

The following figure shows the F1 Quick values.
F1
Quick
F2
F3
Genrl Displ
F4
Kybd
Emulation=VT-300-7
Comm Mode=Full Duplex
Enhanced=On
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F11
Ansbk
F12
Prog
PrtSc
Exec
Parameters
EIA Baud Rate=9600
EIA Data Format=8/1/N
Aux Baud Rate=9600
Aux Data Format=8/1/N
Lanuguage=U.S.
Sessions=One
Host/Printer=EIA/None
Choices
ADDS-VP
VT-300-7
SCO Console
Wyse-60
VT-300-8
AT386
Wyse-325
Intecolor
Wyse-50+
VT-200-7
Wyse-350
PC-Term
VT-200-8
VT-100
TVI-925
Select
: Parameter
!
Important:
Enter/S-Enter: Next/Prev Choice
Exit : PauseKey
Important:
You must change the EIA Data Format parameter manually in Window F1
because the default is 7/1/N.
Issue 4.0 May 2005
53
F2 General window values

The following figure shows the F2 General (Genrl) window values.
F1
Quick
F2
Genrl
F3
F4
Displ Kybd
F5
Keys
F8
Print
F7
F6
Ports Host
F9
Emul
F10
Tabs
F12
F11
Ansbk Prog
PrtSc
Exec
Parameters
Enhanced=On
Auto Wrap=Off
Auto Page=Off
Auto Scroll=On
Screen Saver=5-min
Bell Volume=06
Warning Bell=On
Bell Length=350 ms
Host Printer=EIA/Para
Sessions=One
Color Mode=Direct
Emulation=VT-300-7
Auto Font Load=On
Monitor Mode=Off
Choices
ADDS-VP
VT-300-7
SCO Console
Wyse-60
VT-300-8
AT386
Wyse-325
Intecolor
Wyse-50+
VT-200-7
Wyse-350
PC-Term
VT-200-8
VT-100
Select
: Parameter
Exit : PauseKey
TVI-925
F3 Display window values

The following figure shows the F3 Display (Displ) window values.
F1
Quick
F4
F3
Displ Kybd
F2
Genrl
F5
Keys
Page Length=25
Display Cursor=On
Columns=80
F7
Host
F6
Ports
F8
Print
F10
Tabs
F9
Emul
F11
F12
Ansbk Prog
PrtSc
Exec
Parameters
Screen Length=26 Lines
Screen Video=Normal
Cursor=Blink Block
Auto Adjust Cursor=On
Erase Color=Black
Speed=Fast
Scroll=Jump
Choices
24
200
25
42
*24 *25
43
48
*42
*43
50
84
86
96
100
168
172
192
Select
: Parameter
Exit : PauseKey
Issue 4.0 May 2005
55
F4 Keyboard window values

The following figure shows the F4 Keyboard (Kybd) window values.
F1
Quick
F2
Genrl
F4
F3
Displ Kybd
F5
Keys
Language=U.S.
Keyclick=Off
Margin Bell=Off
F6
Ports
F7
Host
F8
Print
F9
Emul
F11
F12
Ansbk Prog
F10
Tabs
Parameters
Char Set Mode=ANSI
Key Mode=ASCII
Key Repeat=On
Key Rate=20 cps
Key Lock=Caps
Caps Lock=Toggle
PrtSc
Exec
Num Lock=Toggle
Choices
U.S.
Spanish
U.K.
Danish
Swedish
Latin-American
: Parameter
Finnish
Dutch
French
Belgian-Flemsh
Swiss-German
Select
German
Fr-Canadian
Norwegian
Portuguese
Italian
Swiss-French
Exit : PauseKey
F5 Keys window values

The following figure shows the F5 Keys window values.
F1
Quick
F2
Genrl
F3
Displ
F4
Kybd
Enter Key=<CR>
Alt Key=Compose
Pound Key=U.S.
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F12
F11
Ansbk Prog
PrtSc
Exec
Parameters
Return Key=<CR>
Backspace=<BS>/<DEL>
Disconnect=Pause
Desk Acc=Ctrl+
Return Key Repeat=Off
UDKs=Emul Dependent
Choices
<CR>
<CR><LF>
<TAB>
Select
: Parameter
Exit : PauseKey
Issue 4.0 May 2005
57
F6 Ports window values

The following figure shows the F6 Ports window values.
F1
Quick
F2
Genrl
F3
F4
Displ Kybd
F5
Keys
F6
Ports
F7
Host
F8
Print
F10
Tabs
F9
Emul
F12
F11
Ansbk Prog
PrtSc
Exec
Parameters
EIA Parity Check=Off
EIA Baud Rate=9600
EIA Data Format=8/1/N
AUX Baud Rate=9600
AUX Data Format=8/1/N
EIA Xmt=No Protocol
EIA Recv=Xany-Xoff(XPC)
AUX Xmt=No Protocol
AUX Recv=Xany-Xoff(XPC)
AUX Xmt Pace=Baud
EIA Break=250 ms
EIA Modem Control=Off
EIA Disconnect=2 sec
AUX Break=250 ms
AUX Modem Control=Off
AUX Disconnect=2 sec
AUX Parity Check=Off

EIA Xmt Pace=Baud
Choices
110
19200
150
300
38400
57600
600
1200
76800
2000
2400
4800
9600
115200
Select
: Parameter
!
Important:
Exit : PauseKey
Important:
You must change the EIA Data Format parameter manually in Window F6
because the default is 7/1/N.
F7 Host window values

The following figure shows the F7 Host window values.
F1
Quick
F2
Genrl
F3
Displ
F4
Kybd
F5
Keys
Comm Mode=Full Duplex

Recv <DEL>=Ignore
Send Region=Screen
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F11
F12
Ansbk Prog
PrtSc
Exec
Parameters
Local=Off
Recv <CR>=<CR>
Send ACK=On
Send Block Term=None
Send End=Region
Null Supress=Off
Alt Input Data=On
Choices
Full Duplex
Half Duplex
Full Block
Half Block
Select
: Parameter
Exit : PauseKey
Issue 4.0 May 2005
59
F8 Print window values

The following figure shows the F8 Print window values.
F1
Quick
F2
Genrl
F3
Displ
F4
Kybd
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
Parameters
Prnt Region=Screen
Prnt Mode=Normal
F10
Tabs
F11
F12
Ansbk Prog
Prnt Block Term=None
Secondary Recv=On
Choices
Normal
Auto
Controller
Select
: Parameter
PrtSc
Exec
Exit : PauseKey
F9 Emulation window values

The following figure shows the F9 Emulation (Emul) window values.
F1
Quick
F2
F3
Genrl Displ
F4
Kybd
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F12
F11
Ansbk Prog
PrtSc
Exec
Parameters
Cursor Kpd=Cursor
Send Data=All
Print=National
ANSI-ID=VT320
Function Key Lock=Off
UPSS=ANSI-Supplemental
Feature Lock=Off
Status Line=Off
Numeric Kpd=Numeric
Choices
Numeric Application
Select
: Parameter
Exit : PauseKey
Issue 4.0 May 2005
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F10 Tabs window values

The following figure shows the F10 Tabs window values.
F1
Quick
F2
Genrl
F4
F3
Displ Kybd
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F11
F12
Ansbk Prog
PrtSc
Exec
Parameters
Auto Init Tabs=Off
Default Tabs
. . . . : . . . . 10 . . . . . . . . . 20. . . . . . . . . 30 . . . . . . . . . 40 . . . .
T
T
T
T
T
T
T
T
. . . 70 T. . . . : . . . . 80. . . . . . . . . 90 . . . . . . . . . 100 . . . . . . . . . 1
Choices
Off
On
Select
: Parameter
Exit : PauseKey
F11 Answer Back (AnsBk) window values

The following figure shows the F11 Answer Back (AnsBk) window values.
F1
Quick
F2
Genrl
F4
F3
Displ Kybd
Answerback Mode=Off
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F11
F12
Ansbk Prog
PrtSc
Exec
Parameters
Answerback Conceal
Answerback Message:
Bytes Remaining:
Choices
Off
On
Select
: Parameter
Exit : PauseKey
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F12 Program window values

The following figure shows the F12 Program (Prog) window values.
F2
F3
F1
F4
Quick Genrl Displ Kybd
F5
Keys
F6
Ports
F8
Print
F7
Host
F9
Emul
Parameters
Program=F/Key
Key=F1
F10
Tabs
F11
F12
Ansbk Prog
PrtSc
Exec
Key Dir=Comm Dependent
Text:
Bytes Remaining:
Label:
Choices
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
Select
: Parameter
Exit : PauseKey
F12
Print Screen Execute window values

The following figure shows the Print Screen Execute (PrtSc Exec) window values.
F1
Quick
F3
F4
F2
Genrl Displ Kybd
F5
Keys
F6
Ports
F7
Host
F8
Print
F9
Emul
F10
Tabs
F12
F11
Ansbk Prog
Parameters
Recall Terminal
Default Terminal
Save Session
Recall Session
Default Session
Reset Terminal
Reset Session
Reset Ports
Clear Screen
Default Session UDKs
Save Terminal
PrtSc
Exec
Choices
Use Enter Key to Execute Action
Select
: Parameter
Exit : PauseKey
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Configuring discontinued terminals

This section contains reference information about how to set up terminals that have been
discontinued by the manufacturer and are no longer sold with new Avaya CMS systems.
The information is shown here to support existing systems.
This section provides the configuration options for the following terminals:
715 BCT on page 66
705 MT on page 69
615 CMT on page 72
615 MT on page 73
605 BCT on page 74
620 MTG on page 75
2900/AWTC on page 76
4000/AWTC on page 81
715 BCT
The 715 BCT replaces or emulates the 705 MT terminal. To properly set up the terminal,
you may need to change some of the options on the Terminal Setup screen. Also, port 2 is
used as the main port. Therefore, connect the communications cable to port 2 and when
logging in to CMS, identify the terminal type as a 705.
The default options are correct with the exception of the Emulation Mode option. This
should be set to 705 so that it will emulate the 705 MT terminal. Refer to the 715 Business
Communications Terminal Users Guide, 999-300-733 for instructions on how to change
the options.
After making the change, you should set the 715 BCS options to the following values.
User preferences
The figure below shows the recommended user preferences options.
USER PREFERENCES
Language
Lines
Columns
Reverse Video
Screen Saver
Scrolling
Scroll Speed
Labels
Key Click
Warning Bell
Font Size
English
24
80
no
30 min.
jump
medium
on
off
on
normal
Communications options
The figure below shows the recommended communications options.
COMMUNICATIONS OPTIONS
MAIN
port 1
host
9600
1 bit
8 bits
none
no
off
off
XON/XOFF
XON/XOFF
240
no
no
Main
AUX
Port Mapping
Port Service
Speed
Stop Bits
Data Bits
Send Parity
Check Parity
Local Echo
Encoding
Generate Flow
Receive Flow
XOFF at
Transmit Limit
Answerback on Connect
Clear Communication Port
port 2
printer
9600
1 bit
8 bits
space
no
XON/XOFF
XON/XOFF
240
Aux
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General options
The figure below shows the recommended general options.
GENERAL OPTIONS
PRIMARY/WINDOW 1
715
715
no
8 bits
normal
unlocked
no
(blank)
WINDOW 2
Emulation
Terminal ID
Newline on LF
Transmit Controls
Backspace Mode
User Features
Conceal Answerback
Answerback
705
705
no
8 bits
normal
locked
no
(blank)
Display options
The figure below shows the recommended display options.
DISPLAY OPTIONS
PRIMARY/WINDOW 1
off
block
off
yes
bottom
host
multnatl
ISO Latn
on
WINDOW 2
Monitor Mode
Cursor Type
Cursor Blink
Display Cursor
Status Line Position
Status Line Type
Character Mode
International Font
Autowrap
off
block
off
yes
bottom
host
multnatl
ISO Latn
on
Keyboard options
The figure below shows the recommended keyboard options.
KEYBOARD OPTIONS
PRIMARY/WINDOW 1
Caps Lck
CR
<-yes
yes
enabled
enabled
US
numeric
normal
no
none
BS
WINDOW 2
Caps/Shift Lock Key
<-Enter Key
Autorepeat
Margin Bell
Compose Key
Break Key
Keyboard Language
Numberic Pad
Cursor Keys
Swap Delete
Control Key Swapping
Legends
User Defined Keys
Backspace Keys
Caps Lck
CR
<-yes
yes
enabled
enabled
US
numeric
normal
no
none
BS
Printer options
The figure below shows the recommended printer options.
PRINTER OPTIONS
PRIMARY/WINDOW 1
page
normal
none
National
no
yes
WINDOW 2
Select Print Region
Print Mode
Printer Terminator
Printer Font Restriction
Printer Alarm
Printer to Host
page
normal
none
National
no
yes
705 MT
The 705 MT Terminal replaces or emulates the 605 BCT Terminal. To properly set up the
terminal, you may need to change some of the options on the Terminal Setup screen.
The default options are correct with the exception of the Port Mapping option. This should
be set so that it will read port 2 for Main and port 1 for AUX. Refer to the 705 Multi-Tasking
Terminal Users Guide, 999-300-733 for instructions on how to change the options.
After making the change, you should set the 705 MT options to the values shown below.
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User preferences
The figure below shows the recommended user preferences options.
USER PREFERENCES
Language
Lines
Columns
Reverse Video
Screen Saver
Scrolling
Scroll Speed
Labels
Key Click
Warning Bell
Font Size
English
24
80
no
30 min.
jump
medium
on
off
on
normal
The figure below shows the recommended communications options.
COMMUNICATIONS OPTIONS
MAIN
port 1
host
9600
1 bit
8 bits
none
no
off
off
XON/XOFF
XON/XOFF
240
no
no
Main
AUX
Port Mapping
Port Service
Speed
Stop Bits
Data Bits
Send Parity
Check Parity
Local Echo
Encoding
Generate Flow
Receive Flow
XOFF at
Transmit Limit
Clear Communication Port
port 2
printer
9600
1 bit
8 bits
space
no
XON/XOFF
XON/XOFF
240
Aux
General options
The figure below shows the recommended general options.
GENERAL OPTIONS
PRIMARY/WINDOW 1
705
705
no
8 bits
normal
unlocked
no
(blank)
WINDOW 2
Emulation
Terminal ID
Newline on LF
Transmit Controls
Backspace Mode
User Features
Conceal Answerback
Answerback
705
705
no
8 bits
normal
locked
no
(blank)
Display options
The figure below shows the recommended display options.
DISPLAY OPTIONS
PRIMARY/WINDOW 1
off
block
off
yes
bottom
host
multnat1
ISO Latn
on
WINDOW 2
Monitor Mode
Cursor Type
Cursor Blank
Display Cursor
Status Line Type
Character Mode
International Font
Autowrap
off
block
off
yes
bottom
host
multnatl
ISO Latn
on
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Keyboard options
The figure below shows the recommended keyboard options.
KEYBOARD OPTIONS
PRIMARY/WINDOW 1
Caps Lck
CR
<-yes
yes
enabled
enabled
US
numeric
normal
no
none
BS
WINDOW 2
Caps/Shft Lock Key
<-Enter Key
Autorepeat
Margin Bell
Compose Key
Break Key
Keyboard Language
Numeric Pad
Cursor Keys
Swap Delete
Legends
User Defined Keys
Backspace Keys
caps Lck
CR
<-yes
yes
enabled
enabled
US
numeric
normal
no
none
BS
Printer options
The figure below shows the recommended printer options.
PRINTER OPTIONS
PRIMARY/WINDOW 1
page
normal
none
National
no
yes
WINDOW 2
Select Print Region
Print Mode
Printer Terminator
Printer Font Restriction
Printer Alarm
Printer to Host
page
normal
none
National
no
yes
615 CMT
The following table contains the recommended 615 CMT terminal options.
Communications
User Preferences
Speed
9600
Columns
80
Send Parity
none
Reverse Video
no
Communications
User Preferences
Check Parity
no
Volume
Local Echo
off
Key Click
off
Encoding
off
Scrolling
jump
Flow Control
DC1/DC3
Scroll Speed
medium
Generate Flow
on
Alternate Keypad
off
Receive Flow
off
Swap Delete/Del
no
Pass Flow
yes
Monitor Mode
off
Cursor Type
block
Autowrap
on
Cursor Blink
no
Newline on LF
no
Labels
off
Return Key
CR
Foreground
Enter Key
Background
If any of the 615 CMT options are incorrect, refer to the 615 Color Multi-Tasking Terminal
Users Guide, 999-300-570 for instructions on how to change the options.
Note:
Note:
When you are prompted to enter the terminal type, you need to enter 615c
to get the colors to appear. The c part of the terminal type enables the
colors to be seen.
615 MT
The following table contains the recommended 615 MT terminal options.
Communications
User Preferences
I/O Card
idle
Cartridge
idle
Speed
9600
Columns
80
Send Parity
spac
Reverse Video
no
Check Parity
no
Volume
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Communications
User Preferences
Local Echo
off
Key Click
off
Encoding
off
Scrolling
jump
Generate Flow
off
Scroll Speed
med
Receive Flow
off
Pass Flow
off
Monitor Mode
off
Cursor Type
blck
Autowrap
on
Cursor Blink
no
Newline on LF
no
Labels
off
Return Key
CR
Enter Key
<--
If any of the 615 MT options are incorrect, refer to the 615 Multi-Tasking Terminal Users
Guide, 999-300-302 IS for instructions on how to change the options.
605 BCT
The the following table contains the recommended 605 BCT terminal options.
Communications
User preferences
Speed
9600
Columns
80
Send Parity
spac
Reverse Video
no
Check Parity
no
Bell
on
Local Echo
off
Key Click
off
Monitor Mode
off
Scrolling
jump
Auto Wrap
on
Scroll Speed
med
Newline on LF
no
Cursor Type
blck
Return Key
CR
Cursor Blink
no
Communications
User preferences
Enter Key
<--
Labels
on
Terminal Mode
norm
Swap Delete/Del
no
If any of the 605 BCT options are incorrect, refer to the 605 Business Communications
Terminal Users Guide, 999-300-299 IS for instructions on how to change the options.
620 MTG
The following table contains the recommended 620 MTG terminal options.
Communications
User preferences
Speed
9600
Reverse Video
no
Send Parity
spac
Volume
jump
Check Parity
no
Key Click
no
Local Echo
off
Generate Flow
off
Mouse Movement
1:1
Receive Flow
on
Mouse Button 3
right
Pass Flow
off
Printer Type
5320
Printer Alarm
no
Printer Speed
1200
Printer Parity
none
Monitor Mode
no
Cursor Type
blck
Auto Wrap
on
Cursor Blink
no
Newline on LF
no
Labels
on
Return Key
CR
Enter Key
<--
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If any of the 620 MTG options are incorrect, refer to the 620 Multi-Tasking Graphics
Terminal Users Guide, 999-300-211 IS for instructions on how to change the options.
2900/AWTC
The AWTC terminals may be labeled either NCR 2900 or ADDS 4000. For both you need
to enter 615c for the terminal type in the term info file.
To properly set up the terminal, you may need to change some of the options on the Setup
Menu.
User preferences
The following table contains the recommended user preferences options.
User preferences
Screen Lines
27
Screen Columns
80
Reverse Video
no
Relative Reverse Video
yes
Screen Saver
30 min
Scrolling
jump
Scroll Speed
Labels
on
Key Click
off
Warning Bell
on
Font Size
large
Keyboard language
US
Mouse Hand
right
Parallel Port
printer
Enhanced Function Keys
off
bottom
User preferences
Control Graphics
ASCII
Background Pattern
default
Communications Options
There are two communications options submenus - one for each port. These are SES 1,
shown in the following figure; and SES 2, shown in the figure following.
SES 1 communications options

The default options are correct with the exception of the Data Bits option. This should be
set so that it will read 8 bits.
The following table contains the recommended SES 1 communications options.
SES 1 communications options (EIA port)

Power-up Port
SES 1
Port Service
host
Speed
9600
Stop Bits
1 bit
Data Bits
8 bits
Send Parity
space
Check Parity
no
Local Echo
off
Generate Flow
XON/XOFF
Receive Flow
XON/XOFF
XOFF at
240
Transmit Limit
500 cps
no
Line Break
280 ms
Clear Communications
SES 1
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The default options are correct with the exception of the Speed option (should read 9600)
and the Data Bits option (should read 8 bits).
SES 2 Communications options (AUX port)

Power-up Port
SES 1
Port Service
mouse
Speed
9600
Stop Bits
1 bit
Data Bits
8 bits
Send Parity
none
Check Parity
no
Local Echo
Generate Flow
Receive Flow
XOFF at
Transmit Limit
Line Break
SES 2
General options
The following table contains the recommended general options.
General options
Emulation
705
Terminal ID
track
General options
Newline on LF
no
Newline on CR
no
Transmit Controls
8 bits
Backspace Mode
normal
User Features
unlocked
Conceal Answerback
no
Answerback
...............
...............
...............
Display options
The following table contains the recommended display options.
Display options
Monitor Mode
off
Cursor Type
block
Cursor Blink
off
Display Cursor
yes
Status Line Type
host
Character Mode
multnati
International Font
ISO Latn
Autowrap
on
Destructive Scroll
yes
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79
Keyboard options
The following table contains the recommended keyboard options.
Keyboard options
Caps/Shift Lock Key
caps lck
<--
CR
Enter Key
<--
Autorepeat
yes
Margin Bell
no
Compose Key
enabled
Break Key
enabled
Numeric Pad
numeric
Cursor Keys
normal
Swap Delete
no
none
Legends
User Defined Keys
Backspace key
BS
ESC Key
ESC
Printer options
The following table contains the recommended printer options.
Printer options
Select Print Region
page
Print mode
normal
Print Terminator
none
Printer Type/Driver
Propmtr
Printer options
Select Print Region
page
Printer Alarm
no
Printer To host
no
If any of the 2900/AWTC terminal options are incorrect, refer to the 2900/AWT Color Guide
to Operations for instructions on how to change the terminal options.
4000/AWTC
To properly set up the terminal, you may need to change some of the options on the Setup
menu. The recommended option values for the 4000/AWTC display terminal are shown in
this section.
User preferences
The following table contains the recommended user preferences options.
User preferences
Screen Lines
27
Screen Columns
80
Reverse Video
no
Relative Reverse Video
yes
Screen Saver
30 min
Scrolling
jump
Scroll Speed
Labels
on
Key Click
off
Warning Bell
on
Font Size
large
Keyboard language
US
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User preferences
Screen Lines
27
Mouse Hand
right
Parallel Port
printer
Enhanced Function Keys
off
bottom
Control Graphics
ASCII
Background Pattern
default
There are two communications options submenus, one for each port. These are the SES 1
and the SES 2, shown in the figures below.

The default options are correct with the exception of the Data Bits option. This should be
set so that it will read 8 bits.

Power-up Port
SES 1
Port Service
host
Speed
9600
Stop Bits
1 bit
Data Bits
8 bits
Send Parity
space
Check Parity
no
Local Echo
off
Generate Flow
XON/XOFF
Receive Flow
XON/XOFF
XOFF at
240

Transmit Limit
500 cps
no
Line Break
280 ms
SES 1

The default options are correct with the exception of the Speed option (should read 9600)
and the Data Bits option (should read 8 bits).
SES 2 communications options (AUX port)

Power-up Port
SES 1
Port Service
mouse
Speed
9600
Stop Bits
1 bit
Data Bits
8 bits
Send Parity
none
Check Parity
no
Local Echo
Generate Flow
Receive Flow
XOFF at
Transmit Limit
Line Break
SES 2
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General options
The following table contains the recommended general options.
General options
Emulation
705
Terminal ID
track
Newline on LF
no
Newline on CR
no
Transmit Controls
8 bits
Backspace Mode
normal
User Features
unlocked
Conceal Answerback
no
Answerback
...............
...............
...............
Display options
The following table contains the recommended display options.
Display options
Monitor Mode
off
Cursor Type
block
Cursor Blink
off
Display Cursor
yes
Status Line Type
host
Character Mode
multnati
International Font
ISO Latn
Display options
Autowrap
on
Destructive Scroll
yes
Keyboard options
The following table contains the recommended keyboard options.
Keyboard options
Caps/Shift Lock Key
caps lck
<--
CR
Enter Key
<--
Autorepeat
yes
Margin Bell
no
Compose Key
enabled
Break Key
enabled
Numeric Pad
numeric
Cursor Keys
normal
Swap Delete
no
Control Key
Swapping
none
Legends
User Defined Keys
Backspace key
BS
ESC Key
ESC
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Printer options
The following table contains the recommended printer options.
Printer options
Select Print Region
page
Print mode
normal
Print Terminator
none
Printer Type/Driver
Propmtr
Printer Alarm
no
Printer To host
no
If any of the 4000/AWTC terminal options are incorrect, refer to the 4000/AWT Color Guide
to Operations for instructions on how to change the terminal options.
Configuring discontinued printers
Configuring discontinued printers

This section contains reference information about how to set up printers that are no longer
sold with new Avaya CMS systems. The information is shown here to support existing
systems.
This section includes the configuration options for the following printers:
Okidata OKIPAGE 24 on page 87
Okidata ML321T on page 87
Okidata OP16N on page 88
Okidata OKIPAGE 24
After you connect printers to the system, you need to set the printer options.
Use the OKIPAGE 24 printer default factory options.
Additional references
For more information about Okidata printers, go to http://www.okidata.com.
Okidata ML321T
The Okidata ML321T printer was discontinued, but is shown here to support existing
systems.
Use the factory options except for the following:
Print Mode - NLQ Courier (or customer preference)
Page Width - 13.6 or 8
Graphics - Bi-directional
Auto Select - Yes
Protocol - X-ON/X-OFF
Other options may be changed per local requirements.

If this printer is used to print CMS reports (which require 66 lines per page), the Top of
Form must be moved higher than the default setting of one inch. To reset the Top of Form,
do the following using the red line on the paper shield as reference:
1. Make sure the printer is deselected (SEL light off).
Issue 4.0 May 2005
87
2. Press and hold SHIFT.

3. Press LF to move the Top of Form higher (paper moves down) or Press FF/LOAD to
move Top of Form lower (paper move up) until the paper is set up to start printing at the
top of the page.
4. Press SEL to reselect the printer.
Okidata OP16N
The Okidata OP16N printer was discontinued, but is shown here to support existing
systems.
Use the factory options except for the following:
Tray 1 - Light Medium
Front/Manual - Light Medium
Lines Per Page - 66 Lines
Power Saving - 0 sec or 8 min
Other options may be changed per local requirements.

On the Serial/Parallel Converter, set the DTE/DCE slide switch to DTE. Set dip switches 2,
6, and 9 to on; all others to off. This enables the following:
9600 bps
no parity
xon/xoff flow control
8 data bits
For other settings, see the diagram on the Serial/Parallel Converter.
Setting the U.S. Robotics Sportster 33.6 faxmodem configuration options
Setting the U.S. Robotics Sportster 33.6 faxmodem

configuration options
The U.S. Robotics Sportster has eight DIP switches in the middle of the back panel. You
need to reset these DIP switches from their factory defaults twice. Reset the DIP switches
the first time so the modem can accept the soft options. Reset the DIP switches the second
time so the modem will work with CMS.
Modem configuration options on page 89
Diagram of the U.S. Robotics Sportster back panel on page 90
U.S. Robotics Sportster switch settings table on page 90
For additional information, see the appropriate U.S. Robotics Sportster Modem user guide.
Modem configuration options

Complete these steps to option the U.S. Robotics Sportster modem for CMS:
1. Set the terminal speed to 9600 baud before connecting the modem to the terminal.
2. Connect a dumb terminal to the 25-pin connector at the back of the modem.
For more information on connecting the terminal to the modem, refer to the modems
user documentation.
3. Make the necessary power connections to the modem and to the terminal.
4. Set DIP switches 1, 3, 7, and 8 to the down (ON) position and DIP switches 2, 4, 5, and
6 to the up (OFF) position.
5. Turn on the modem and the terminal.
6. At the terminal, enter the following soft options (use numerical ones and zeros in the
commands):
AT&F1
AT&W0
(loads factory default configuration options

into active memory)
[writes the current configuration to NVRAM 0
template (Y0)]
Issue 4.0 May 2005
89
7. Next, set all DIP switches to the up (OFF) position except switches 4 and 8, which are
set to the down (ON) position. The following figure the final DIP switch settings for
CMS.
8. Finally, reset the modem using the power switch.
Diagram of the U.S. Robotics Sportster back panel

This figure shows the back panel of a U.S. Robotics modem.
1 2 3 4 5 6 7 8
on
Line Phone
DIP switches
Serial port interface
Power
U.S. Robotics Sportster switch settings table

The following table contains the U.S. Robotics Sportster switch settings for CMS.
Switch
CMS
setting
OFF (up)
OFF=normal DTR operation
OFF (up)
OFF=verbal (word) result codes
OFF (up)
OFF=disable result codes
ON (down)
OFF (up)
OFF=enable auto answer
OFF (up)
OFF=send CD signal on connect, drop on disconnect
OFF (up)
OFF=load stored software options on power up
ON (down)
CMS function
ON=suppress echo of keyboard commands
ON=enable AT command set recognition
Setting the Paradyne Comsphere 3910 modem configuration options
Setting the Paradyne Comsphere 3910 modem

configuration options
The Paradyne Comsphere 3910 modem is used for many locations outside of the United
States.
Recommended configuration options on page 91
Option buttons on page 91
Setting the Comsphere 3910 configuration options on page 92
Recommended configuration options

The recommended options for the Comsphere 3910 modem include selecting the
factory-preset defaults for UNIX_Dial with the following two changes:
Asynchronous DTE Rate is changed to 9600
Dial Line Rate is changed to 9600 (V32b)
Option buttons
The seven buttons that are used to set the modem options include:
Single Up Arrow. Move up one level in the menu tree
Double Up Arrow. Move to the top-level menu
Left Arrow. Move to the previous choice for the current level in the menu tree
Right Arrow. Move to subsequent choice for the current level in the menu tree
Function 1 (F1). Select the choice, if any, that is currently displayed above F1
Issue 4.0 May 2005
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Setting the Comsphere 3910 configuration options

Configuring Factory/Async_Dial on page 92
Setting the data rate on page 93
Setting the handshake options on page 93
Setting the Dial_Line strap group on page 94
Saving your settings on page 95
Configuring Factory/Async_Dial
To configure the Factory/Async_Dial:
1. Press F2 to select Configure.
Ld EditArea frm is displayed.
2. Press the Right Arrow four times.
Factory is displayed.
3. Press F1 to select Factory.
Ld Fact Preset: is displayed.
4. Press Right Arrow four times.
5. Press F1 to select UNIX_Dial.
6. Press F3 to select Save.

Sav EditArea to is displayed.
7. Press F1 to save to Active(Saved).
Since you are changing the active area to a new set of options (that is, Factory/
Async_Dial), the modem automatically performs another Power-On-Self-Test (POST).
Since the new options match the way the modem is connected, the ALRM LED does
not turn red. Idle: 19.2 and Status Configure are displayed. To return to the top-level
menu, press the Double Up Arrow.
Setting the data rate

To set the data rate:
1. Press F2 to select Configure.
Ld EditArea frm is displayed.
2. Press the Right Arrow once.
Active(Saved) is displayed.
3. Press F1.
Choose Function is displayed.
4. Press F1 to select Edit.
Edit StrapGroup is displayed.
5. Press F1 to select DTE_Interface.
Async/Sync Mode is displayed.
6. Press F1 to select Nxt.
Async DTE Rate is displayed.
7. Press the Right Arrow five times to display 9600.
8. Press F2 to select 9600.
Setting the handshake options

To set the handshake options:
1. Press F1 for Nxt.
Asyn #Data Bits (8) is displayed.
Asyn Parity Bit (None) is displayed.
Asyn #Stop Bits (1) is displayed.
Issue 4.0 May 2005
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DTR Action (Ignore) is displayed.
DSR Control (Forced_On) is displayed.
RTS Action (Ignore) is displayed.
CTS Control (WinkWhenDisc) is displayed.
RTS/CTS Delay (0 msec) is displayed.
LSD Control (WinkWhenDisc) is displayed.
CT111_Rate Cntl (Disable) is displayed.
DTE_Rate=VF (Disable) is displayed.
Extend Main Ch. (Disable) is displayed.
13. Press F1 for End.
Edit StrapGroup is displayed.
Setting the Dial_Line strap group

To set the Dial_Line strap group:
1. Press the Right Arrow three times to get to the Dial_Line strap group. Nothing needs
to be changed for CMS in the DTE_Dialer or Line_Dialer strap groups, so you can
skip them.
2. Press F1 to edit the Dial_Line strap group.
Dial Line Rate is displayed.
3. Press the Right Arrow four times for 9600(V32b).
4. Press F2 to select 9600(V32b).
V32bis Automode (Enable) is displayed.

V32bis Autorate (Enable) is displayed.
Dial Tx Level (Permissv (-9)) is displayed.
V22b Guard Tone (Disable) is displayed.
V32bis Train (Long) is displayed.
10. Press F1 for End.
Edit StrapGroup is displayed. The other strap groups (V42/MNP/Buffer, Test,
Misc, and Security) are not changed for CMS.
Saving your settings

To save your settings:
1. Press the Single Up Arrow to display Choose Function and Edit Save.
2. Press F3 to select Save.
Save EditArea to is displayed.
3. Press F1 to select Active(Saved).
Command Complete is displayed.
4. Press the Single Up Arrow again to display Save EditArea to.
5. Press the Right Arrow once to select Customer 1.
6. Press F1 to save to Customer 1.
Command Complete is displayed.
7. Press the Double Up Arrow.
Idle: 9600 and Status Configure are displayed. If the modem is powered off, it
should return to this state when it is powered on.
8. To check the status of the Comsphere 3910 modem, use the Status choice in the
top-level menu, or use the Right and Left Arrow buttons to view other top-level menu
choices.
Issue 4.0 May 2005
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Configuration options for discontinued modems

This section contains reference information about how to set up modems that have been
discontinued by the manufacturer and are no longer sold with new Avaya CMS systems.
The information is shown here to support existing systems.
Setting the Paradyne Comsphere 3830 modem options on page 96
U.S. Robotics Sportster 14.4 faxmodem on page 97
Paradyne DataPort Express Model 3710 on page 98
Paradyne DataPort Express Model 3715 on page 99
Setting the Paradyne Comsphere 3830 modem options

The Paradyne Comsphere 3830 modem was discontinued, but is shown here to support
existing systems.
To set the configuration options for the Paradyne Comsphere 3830 modem:
1. Connect a dumb terminal to the 25-pin connector located at the back of the modem.
For more information on connecting the terminal to the modem, refer to the modems
user documentation.
Note:
Note:
The terminal speed must be set to 9600 baud before connecting the modem
to the terminal. You can also set the options via port A on the Sun Enterprise
3000 System.
4. At the terminal, enter the following soft options (use numerical ones and zeros and in
the commands):
AT&F3
ATS41=3
AT&S1&W0
Note:
(loads factory default configuration options into

active memory)
[sets Dial-Line Rate to 9600 (V.32bis)]
[Data Set Ready (DSR) control follows standard RS-232
operation, save current Active(Operating) to Active
(Save)]
Note:
If needed, reset the modem using the power switch on the back.
For additional information, see the appropriate U.S. Robotics Sportster Modem user guide.
U.S. Robotics Sportster 14.4 faxmodem

The U.S. Robotics Sportster 14.4 faxmodem was discontinued, but is shown here to
support existing systems.
The U.S. Robotics Sportster 14.4 faxmodem has eight DIP switches in the middle of the
back panel. You need to reset these DIP switches from their factory defaults; once so the
modem can accept the soft options, and again so the modem will work with CMS.
To set the configuration options on the U.S. Robotics Sportster 14.4 modem:
1. Connect a dumb terminal to the 25-pin connector at the back of the modem. For
information on connecting the terminal to the modem, refer to the modems user
documentation.
Note:
Note:
to the terminal.
3. Set DIP switches 1, 3, 7, and 8 to the down (ON) position and DIP switches 2, 4, 5, and
6 to the up (OFF) position.
5. At the terminal, enter the following soft options:
AT&F1

into active memory)
[writes the current configuration to NVRAM 0
template (Y0)]
AT&W0
6. Set all DIP switches to the up (OFF) position except switches 4 and 8, which are set to
the down (ON) position. The figure below shows the final DIP switch settings for CMS,
and the table below explains the settings.
7. Reset the modem using the power switch on the front.
Switch
Setting
Function
OFF (up)
OFF=normal DTR operation
OFF (up)
OFF=verbal (word) result codes
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97
Switch
Setting
Function
OFF (up)
OFF=disable result codes
ON (down)
ON=suppress echo of keyboard commands
OFF (up)
OFF=enable auto answer
OFF (up)
OFF=send CD signal on connect, drop on disconnect
OFF (up)
OFF=load stored software options on power up
ON (down)
ON=enable AT command set recognition
This figure shows the back panel of a U.S. Robotics modem.
1 2 3 4 5 6 7 8
on
Line Phone
DIP switches
Serial port interface
Power

The Paradyne DataPort Express Model 3710 modem was discontinued, but is shown here
to support existing systems.
To set the configuration options for the Paradyne DataPort Express Model 3710 modem:
For information on connecting the terminal to the modem, refer to the modems user
documentation.
Note:
Note:
to the terminal.

AT&F

into active memory)
ATS41=3
[sets Dial-Line Rate to 9600 (V.32bis/V.32)]
AT&T5
(denies request for Remote Digital Loopback test)
AT&C1
[Carrier Detect (CD) control follows standard
RS-232 operation]
ATE0Q1&S1&W0 [disables echo, disables result codes, Data Set
Ready (DSR) control follows standard RS-232
operation, save to profile 0]
5. Reset the modem using the power switch on the back.

The Paradyne DataPort Express Model 3715 modem was discontinued, but is shown here
to support existing systems.
To set the configuration options for the Paradyne DataPort Express Model 3715 modem:
For information on connecting the terminal to the modem, refer to the modems user
documentation.
Note:
Note:
to the terminal.
AT&F
AT%B9600
AT&T5
ATE0Q1&S1&W0

into active memory)
(sets modulation/data rate to V.32bis/V.32,
maximum rate 9600 bps)
(denies request for Remote Digital Loopback test)
[disables echo, disables result codes, Data Set
Ready (DSR) control follows standard RS-232
operation, save to profile 0]
5. Reset the modem using the power switch on the back.
Issue 4.0 May 2005
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Connecting a network hub unit

This section describes how to connect the network hub units to the computer using UTP
cables in a twisted-pair Ethernet (TPE) configuration.
! CAUTION:
CAUTION:
Do not use telephone extension cables for network cables. The telephone
extension cable wire pairs are not twisted and do not meet the requirements
for use in a local area network (LAN).
Two different types of network hub units can be used:
Allied Telesis CentreCOM - MR820TR network hub unit. This unit uses standard UTP
network cables.
StarLAN fiber-optic hub unit. This unit uses fiber-optic network cables.
The standard Avaya CMS configuration uses the Allied Telesis CentreCOM - MR820TR
network hub unit. The StarLAN fiber-optic hub can be used when you need more distance
between the network hub and the NTS.
Optional fiber-optic network configurations on page 103
Installing a network hub unit on page 106
Installing a fiber-optic hub unit on page 111
Issue 4.0 May 2005
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Distance limits
This table shows the maximum distances that are associated with each type of network
cable.
Type of cable
Maximum cable distance
UTP (category 3 or 5)
100 meters/328 feet
15-pin AUI (Asynchronous Unit

Interface)
100 meters/328 feet
Fiber-optic cable (62.5-millimeter

dual strand cable)
915 meters/3000 feet
If you need more distance between the network hub unit and the NTS, a fiber-optic
configuration can be used. See Optional fiber-optic network configurations on page 103 for
details.
Optional fiber-optic network configurations

This section briefly describes some optional network configurations that can be used to
increase the distance between the network hub unit and the NTS. These sample
configurations use fiber-optic cables, fiber-optic hubs, or both.
Two network hubs and a fiber-optic network hub on page 103
Two network hubs and a fiber-optic cable on page 104
One network hub and four NTSs on page 105
Two network hubs and a fiber-optic network hub

The following figure shows a configuration that uses two network hubs that are connected
through a fiber-optic network hub. This configuration allows the network to extend across
multiple buildings. For example, this can be used in a situation where the computer,
network hub, and one NTS are located in one building, the fiber-optic hub and another
NTS are located in a separate building, and another network hub with two additional NTSs
are located in yet another separate building.
CMS computer
Key:
N = UTP cable
P = 10Base-T transceiver
Y = 10Base-FL transceiver
Z = Fiber-optic cable
Ethernet
port
Network
hub
Maximum distances:
Fiber-optic (Z) 3000 feet
UTP (N)
328 feet
Network
hub
Fiber-optic
network hub
Y
Z
Y
8-Port NTS
no parallel port
NTS
NTS
P
NTS
hwfhub1.cdr
Issue 4.0 May 2005
103
Two network hubs and a fiber-optic cable

The following figure shows two network hubs connected with a fiber-optic cable. This
configuration allows the network to extend across two separate buildings. For example,
this can be used in a situation where the computer, network hub, and two NTSs are located
in one building, and the other network hub and remaining two NTSs are located in another
building.
CMS computer
Key:
N = UTP cable
Y = 10Base-FL transceiver
Z = Fiber-optic cable (customer provided)
Ethernet
port
Network
hub
Maximum distances:
UTP (N)
328 feet
Network
hub
Y
Z
N
P
8-Port NTS
no parallel port
NTS
NTS
P
NTS
hwfhub2.cdr
One network hub and four NTSs

The following figure shows a network hub that is connected to four NTSs. For example,
this can be used in a situation where the computer, network hub, and three NTSs are
located in one building, and another NTS is located in a separate building.
CMS computer
Ethernet
port
Key:
N = UTP cable
Y = 10BaseFL transceiver
Z = Fiber-optic cable (customer provided)
Maximum distances:
UTP (N)
328 feet
Network
hub
Y
Z
P
8-Port NTS
no parallel port
NTS
NTS
Y
NTS
hwfhub3.cdr
Issue 4.0 May 2005
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Installing a network hub unit

This section describes how to connect the network hub unit to the computer. This network
hub unit can be used in conjunction with other network hub units.
Installing a Allied Telesis CentreCOM network hub unit on page 106
Network hub connection on a Sun Fire system on page 107
Network hub connection on a Sun Blade system on page 108
Network hub connection on an Enterprise 3500 or Enterprise 3000 system on page 109
Network hub connection on an Ultra 5 system on page 110
For additional information, refer to the Allied Telesis CentreCOM AT-820TR Multiport
10BASE-T Micro Repeaters Installation Manual.
Installing a Allied Telesis CentreCOM network hub unit

To connect the network hub unit to the computer:
1. Position the network hub unit in the location selected by the customer. Make sure that
the power switch is set to off.
2. Plug the power cord into a wall outlet or to a UPS (if equipped).
3. Plug one end of the UTP cable into the twisted-pair connector on the back of the CMS
computer. Use the UTP cable that came with your CMS computer.
4. Plug the other end of the UTP cable into Port 1 of the 10Base-T ports on the network
hub unit as shown in the following figures.
Network hub connection on a Sun Fire system

The following diagram shows how a network hub unit is connected to a Sun Fire V880 or
Sun Fire V890 system.
Issue 4.0 May 2005
107
Network hub connection on a Sun Blade system

The following diagram shows how a network hub unit is connected to a Sun Blade system.
AT-MR820T or
AT-MR820TR
(shown)
network hub unit
back panel
8
POWER
10BASE-T ports
UTP network
cable
cpcxsub2 LJK 071101
hubbkpnl.cdr
Network hub connection on an Enterprise 3500 or

Enterprise 3000 system
The following diagram shows how a network hub unit is connected to an Enterprise 3500
or Enterprise 3000 system.
AT-MR820T or
AT-MR820TR
(shown)
network hub unit
back panel
POWER
10BASE-T ports
UTP network
cable
Sun Enterprise 3500 computer

Graphics+ I/O board or
SBus+ I/O board
hubbkpln.cdr
Issue 4.0 May 2005
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Network hub connection on an Ultra 5 system

The following diagram shows how a network hub unit is connected to an Ultra 5 system.
AT-MR820T or
AT-MR820TR
(Shown)
Network Hub Unit
Back Panel
8
POWER
10BASE-T Ports
UTP Network
Cable
hubbkpnl.cdr
Installing a fiber-optic hub unit
Installing a fiber-optic hub unit

This section describes how to connect the StarLAN 10 network fiber-optic hub unit to the
CMS computer. This hub unit can be used in conjunction with other network hub units.
To connect the StarLAN 10 network fiber-optic hub unit to the network:
1. Position the network fiber-optic hub unit in the location selected by the customer. Make
sure that the power switch is set to off.
2. Plug the power cord into a wall outlet or to a UPS (if equipped).
3. Plug one end of the fiber-optic cable (see Note) into a set of transmit (Tx) and receive
(Rx) connectors on the front of the network fiber-optic hub unit.
Wire link
integrity switch
Collision
LED
StarLAN 10 network fiber-optic

hub unit back panel
Jabber
LEDs
Wire link/
jab LED
Traffic
LED
Tx connectors
Rx connectors
Starlan 10 Network
Tx
Out In
IN/OUT
switch
Rx
IN/OUT
jack
AUI
Disable Transceiver SQE Test
Link status
LEDs
AUI
connector
Power
receptacle
fiberhub.cdr
Note:
Note:
The fiber-optic cable has two plugs on each end. The two plugs are
color-coded or identified in some other way. Make a note of which plug is
attached to the Tx and Rx ports on the network hub unit.
4. Plug the other end of the fiber-optic cable into the 10Base-FL transceiver that is
connected to either the network hub unit or NTS.
Connect the plugs in the opposite manner at the other end. That is, attach the plug that
was connected to the Tx port at the other end to the Rx port at this end, and attach the
plug that was attached to the Rx port at the other end to the Tx port at this end.
Issue 4.0 May 2005
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For additional information, see the StarLAN 10 Network Fiber-Optic Hub Installation Guide.
Installing, connecting and configuring an NTS

This section includes procedures for the integration of a NTS onto a network hub and
routine administration procedures.
Note:
Note:
Depending on your CMS load, certain peripheral hardware configurations
and CMS platforms will not be supported. Contact your Avaya support
representative for information about currently supported equipment and
hardware configurations for your CMS system. This information is shown
here to support existing systems.
This section includes the following procedures:
Installing the Bay Networks Annex NTS software on page 114
Connecting the NTS to the network hub unit on page 120
Provisioning an NTS on page 127
Adding or removing NTS units on page 140
Issue 4.0 May 2005
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Installing the Bay Networks Annex NTS software

This section describes how to install the NTS drivers and create symbolic links.
Installing the NTS drivers on page 114
Configuring the NTS start-up files on page 118
Installing the NTS drivers

To install the NTS drivers:
Note:
Note:
If you are reinstalling the NTS drivers, the options presented will differ
slightly.
1. Log into the system as root.
2. Load the CD-ROM, Annex Communication Server R10.0(B) Annex Host Tools into the
CD-ROM drive.
3. Enter:
cd /
4. Enter:
/cdrom/cdrom0/install
The system displays the following message:
Do you want to continue (y/n/q=quit)
[y]:
5. Press Enter.
After installing one product you will be asked if you want to
install the other product.
Indicate desired action:
1) Install Comm.Server Software
2) Install Annex Manager
3) Quit
Enter desired action [1]:
6. Press Enter.
Enter the name of the Comm. Server Software installation directory.
Directory name [/usr/annex/cs_R10.0B]:
7. Press Enter.
Comm. Server Software Installation Script
This installation shell script will examine your system and
possibly ask you questions to generate the needed configuration to
allow you to compile the Comm. Server host utilities.
.
Type carriage return to continue. Your cursor should be here-->
8. Press Enter.
Where do you want the Annex utilities installed?
Utility directory [/usr/annex]:
9. Press Enter.
BFS directory [/usr/spool/erpcd/bfs]:
10. Press Enter.

Do you wish to install manual pages at this time? [y]:
11. Press Enter.

On-line manual pages will be installed in the appropriate
subdirectory (i.e., ANNEX and index) of the manual base directory.
What is the manual page base directory? (q=quit) [/usr/man]:
Issue 4.0 May 2005
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12. Press Enter.

Available installation options are:
1. Install binary images only (7MB)
2. Install source code only, but do not compile (11MB)
3. Get both binary images and source code, but do not compile (13MB)
4. Quit
Enter installation choice [1]:
13. Press Enter.

Are you ready to continue (y/q=quit) [y]:
14. Press Enter.

The system displays a message similar to the following:
1)
2)
3)
Com-Server Annex 3
Com-Server MicroAnnex
Install all images
Please select the annex model(s) you will be using.

You can specify a list separated by spaces or 'N' for none:
15. Enter the number associated with the Install all images option.
To save room on your system, the above directories can be removed.
You may want to enter "?" at the prompt below to get more help.
Remove these directories (y/n) [n]:
16. Enter: y
What is your default security regime:
1) acp
2) native UNIX
3) SecureID
4) safeword
5) kerberos
6) deny (access will be denied)
7) none (access is unconditionally granted)
8) radius
Enter security regime [1]:
17. Enter the number associated with the none option.

Do you want the restrictions to apply to PPP and SLIP? [n]:
18. Press Enter.

Do you want the erpcd daemon to provide access control (y/n) [y]:
19. Enter: n
Copies of the following files have been updated:
service annex-initd
Do you want to install any of these files (y/n) [y]
20. Press Enter.

Copy file save/modified/service to /etc/services
(y/n) [y]:
21. Press Enter.

Copy file save/modified/annex-initd
rc2.d/annex-initd
/etc/
(y/n) [y]:
22. Press Enter.

No more system files to create or update
Do you want to start-up the new version of the erpcd
daemon? (y/n) [y]:
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117
23. Press Enter.

Starting-up the new version of the erpcd daemon.
Comm.Server Software Installation Script
Do you wish to install the Annex Manager (y/n/q=quit) [y]:
24. Enter: n
The system displays the command prompt.
Configuring the NTS start-up files

To configure the NTS start-up files:
1. Enter:
chmod 744 /etc/rc2.d/annex-initd
2. Enter:
ln -s /etc/rc2.d/annex-initd /etc/rc2.d/S99annex-initd
3. Enter:
ls -l /etc/rc2.d/annex-initd
4. Review the first column of the output to verify that file permissions are set correctly.
The correct file permissions will exhibit the following format:
-rwxr--r-5. Enter:
ls -l /etc/rc2.d/S99annex-initd
The system displays permissions for the linked file similar to the following example:
-rwxr--r-- 1 root other 2 current date S99annex-initd -> /etc/
rc2.d/annex-initd
6. Enter the following commands:

ln -s /usr/annex/na /usr/bin/na
ln -s /usr/annex/rtelnet /usr/bin/rtelnet
ln -s /usr/annex/aprint /usr/bin/aprint
7. Enter the following commands, and review the output to verify that the symbolic links
are set correctly.
ls -l /usr/bin/na
ls -l /usr/bin/rtelnet
ls -l /usr/bin/aprint
If the symbolic links are set correctly, the ls command output will indicate the link at
the end of each line.
Example:
The ls -l /usr/bin/na command generates the following output:
lrwxrwxrwx
1 root other 563072 current date usr/bin/na -> usr/annex/na
8. Enter:
eject cdrom
Issue 4.0 May 2005
119
Connecting the NTS to the network hub unit

This section describes how to connect an 8-port, 16-port, and 64-port NTS to the network
hub unit, and the four 16-port NTS patch panels to the 64-port NTS. The 64-port NTS
provides twelve 50-pin PBX-champ connectors that are used to attach 64 serial devices
using the patch panel cables and patch panels. These serial devices are accessed by
means of the local Ethernet network.
If the NTS is not administered, or if you are adding an NTS to your system for the first time,
see Provisioning an NTS on page 127.
! CAUTION:
CAUTION:
Do not use telephone extension cables for network cables. The telephone
extension cable wire pairs are not twisted and do not meet the requirements
for use in a local area network (LAN).
Back panels for NTS units on page 121
Network hub port connectivity on page 122
Connecting the NTS on page 122
Connecting the NTS patch panels to a 64-port NTS on page 125
Back panels for NTS units

The following figure shows the typical back panel layout of an 8-port, 16-port, or 64-port
NTS.
8-port NTS
(no parallel port)
Network
transceiver
port
RJ45 port
connectors
8-port NTS
(two parallel ports)
Parallel ports
Power
switch
Network interface
connector
Network
transceiver
port
16-port NTS
(no parallel port)
9
10
11
12
13
14
15
16
RJ45 port
connectors
64-port NTS
(one parallel port)
Parallel
printer
port
Power cord
receptacle
RJ45 port
connectors
Console
port
RJ45 jack
Network
transceiver
port
Power cord
receptacle
Power
switch
Network interface
connector
Network
transceiver
port
Power cord
receptacle
Power
switch
Power
switch
Power cord
receptacle
ds-xnts.cdr
Issue 4.0 May 2005
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Network hub port connectivity

If you are connecting more than one NTS to the network hub unit, use the information in
the following table as a guide for connecting the UTP cable between the network hub unit
and the NTS.
NTS
NTS name
Network hub port
First
cmsterm1
Second
cmsterm2
Third
cmsterm3
Fourth
cmsterm4
Fifth
cmsterm5
Sixth
cmsterm6
Seventh
cmsterm7
Connecting the NTS

To connect an NTS to the network hub unit:
1. Position the NTS in the location selected by the customer. Make sure that the power
switch is set to off.
2. Plug the power cord into a wall outlet or into a UPS (if equipped).
3. Plug one end of the UTP cable into the next available network port on the network hub
unit.
4. Use the information in the following table to determine what to do next:
If you are connecting. . .
Then. . .
An 8-port NTS without a parallel port
Complete Step 5
and skip Steps 6
and 7
An 8-port NTS with two parallel ports, a 16-port

NTS without a parallel port, or a 64-port NTS
with one parallel port
Skip Step 5 and

complete Steps 6
and 7
5. Plug the other end of the UTP cable into the RJ45 jack that is on the back of the NTS.
6. Connect the 10Base-T transceiver to the transceiver port that is on the back of the
NTS. Verify that the 10Base-T transceiver switch setting is set to SQE = OFF.
Note:
Note:
You may have an earlier version of a 10Base-T transceiver which allows you
to change three switch settings: SQE, Link, and LRT. Make sure that the
switch settings are as follows:
SQE = OFF
Link = ON
LRT = OFF
7. Plug the other end of the UTP cable into the transceiver that was previously connected
to the back of the NTS.
8. Repeat this procedure for each NTS that you are connecting.
Issue 4.0 May 2005
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The following figure shows how the NTSs are connected to the network hub unit.
CMS
computer
Ethernet
port
Key:
N = UTP cable
Q = PBX champ cable for 64-port NTS
N
Network
hub
Network
hub
N
Note: When daisy-chaining

up to three hubs, you must
set the switch between the
hubs correctly.
N
64-port
NTS
Network
hub
16-port
NTS
8-port
NTS
To terminals,
printers,
modems
To terminals,
printers,
modems
8-port
NTS
no parallel
port
To terminals,
printers,
modems
NTS patch panel

(16 RS-232 ports)
NTS patch panel

(16 RS-232 ports)
NTS patch panel

(16 RS-232 ports)
NTS patch panel

(16 RS-232 ports)
To terminals,
printers,
modems
hwnts.cdr
Connecting the NTS patch panels to a 64-port NTS

This section describes how to connect the 16-port patch panels to a 64-port NTS.
PBX-champ connectors and port designations on page 125
Cabling procedure on page 125
PBX-champ connectors and port designations

The following figure shows the 64-port NTS with PBX-champ connectors and port
designations.
Cabling procedure
To connect a 16-port NTS patch panel to the 64-port NTS:
1. Remove the cover of the NTS by sliding it toward the back of the NTS.
Issue 4.0 May 2005
125
2. Slide the cable retainer back to allow room for the cables.
3. Position the 16-port patch panel in the location selected by the customer.
4. Connect the PBX ends of the patch panel cable to the PBX-champ connector.
Each 16-port patch panel has three connectors which connect to the PBX-champ
connectors located inside the 64-port NTS. The PBX-champ connectors are labeled A,
B, and C, respectively.
PBX champ
connectors
B
16
15
14
13
NTS patch
panel
12
11
9
10
8
7
6
5
4
3
2
1
dpatcpan.cdr
5. Tighten the screw on the PBX end of the cable.

6. Slide the cable retainer forward. Make sure that the lip of the retainer secures the
connector.
7. Repeat Steps 3 through 6 for each NTS patch panel that you are installing.
8. Replace the cover on the 64-port NTS by sliding it toward the front of the NTS.
9. Label each 16-port patch panel to identify which ports belong to each patch panel.
For additional information, see the Micro Annex Communications Server Hardware
Installation Guide.
Provisioning an NTS
Provisioning an NTS
The NTS units are set up at the factory to interface with the CMS computer based on IP
addresses that are supplied at the factory. For more information on the factory default
values, see the appropriate CMS software, installation, maintenance and troubleshooting
book for your version of CMS.
!
Important:
Important:
If the IP addresses for the CMS computer and NTS units do not require
changes, skip this section. If, however, the IP addresses for the CMS
computer and the NTS units require changes to integrate into a customer
network, use these procedures to change the IP addresses.
There are two ways to change the IP addresses on the CMS computer and the NTS units:
Remotely - Use this procedure in most cases. To change an IP address remotely, you
must dial into the CMS computer. Then connect to the NTS units.
Locally - Use this procedure only in the following cases:

- If the NTS unit from the factory is defective.
- If an NTS unit was added after the initial factory order.
- If the remote provisioning personnel cannot get into the system to set up the NTS
unit remotely.
Changing IP addresses on an NTS remotely on page 127
Changing IP addresses on an NTS locally on page 133
Changing IP addresses on an NTS remotely

This section describes how to remotely change the IP addresses on the CMS computer
and the NTS units that are used with CMS. This procedure should be performed only if you
are connecting your system to a different network.
The administration process must be completed on each NTS that is being installed. If you
administer more than one NTS for this system, the IP addresses must be unique.
Note:
Note:
If you are replacing an existing NTS, you must read in the terminfo file.
Prerequisites on page 128
Issue 4.0 May 2005
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Changing an IP address remotely on page 128
Prerequisites
Perform the following tasks before starting this procedure:
Verify that the Bay Networks Annex software is installed. For more information, see
Installing the Bay Networks Annex NTS software on page 114.
The IP address that is assigned to the CMS. Record the address in the following table.
The IP address assigned to each NTS. Record the address in the following table.
Device
Network name
IP address
CMS Computer
First NTS
Second NTS
Third NTS
Fourth NTS
Fifth NTS
Sixth NTS
Seventh NTS
The name and IP address of the router (if any) on the CMS segment.
The subnet mask that is used on this network.
Changing an IP address remotely

To change the IP address of the CMS computer or the NTS:
! CAUTION:
CAUTION:
If you change the IP address, it can affect the X.25 or LAN switch link. Make
sure that your changes do not affect the switch link.
1. Log in as root.
2. Determine which NTS may need to change by looking at the /etc/hosts file and
pinging each NTS. Repeat Step 3 though Step 16 for each NTS that needs to be
changed.
Provisioning an NTS
3. At the system prompt, enter:

na
The system accesses the NTS administration software. The system displays a
message similar to the following:
Annex network administrator R release number and date
command:
Note:
Note:
This is an example. The response may differ depending on what type of
NTS you have.
4. Enter:
annex cmstermX
Where X is the number of the NTS.
cmsterm(x): Annex-3UXR7, 64 ports
command:
5. Enter:
write cmstermX /etc/local.admin/cmstermX_info.old
where X is the number of the NTS.
.
.
.
writing.....
command:
6. Enter:
set annex inet_addr NTS_IP_addr
where NTS_IP_addr is the NTS IP address.
Change will take effect at next annex boot.
command:
Issue 4.0 May 2005
129
7. Enter:
set annex subnet_mask 255.255.255.0
or other subnet mask as required.
The system displays the command: prompt.
8. Enter:
set annex pref_load_addr SUN_IP_addr
where SUN_IP_addr is the IP address of the CMS computer.
9. Enter:
set annex pref_dump_addr SUN_IP_addr
10. Enter:
set port=1-64 dedicated_address SUN_IP_addr
Note:
Note:
The set port=1-64 dedicated_address SUN_IP_addr line that
you entered in this step may differ depending on what type of NTS you have.
For example, if you have an 8-port NTS, you would enter the following at the
command: prompt:
set port=1-8 dedicated_address SUN_IP_addr
Change will take effect at next annex boot or reset.
command:
11. Enter:
write cmstermX /etc/local.admin/cmstermX _info
This saves the new options.
.
.
.
writing.....
command:
Provisioning an NTS
12. Enter:
boot
time (return for now):
13. Press Enter.

annex list (return for default):
14. Press Enter.

filename (return for default):
15. Press Enter.

warning (return for default):
16. Press Enter.

booting annex cmsterm(x)
The annex is performing self diagnostics, and will not respond to
administration operations for a short period.
command:
17. Repeat Step 3 through Step 16 for each NTS that needs to be changed.
18. Enter: q
Note:
Note:
You cannot communicate with the NTS again until each IP address that was
changed for an NTS is also changed on the CMS computer.
19. Enter:
vi /etc/hosts
The system opens the file in the VI editor.
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! CAUTION:
If you change the IP address of the computer, you must restart the system
within 12 hours. If you do not restart the system within 12 hours, X.25 will
stop.
CAUTION:
20. Add the new addresses for the NTSs and the CMS computer to the /etc/hosts file.
21. Add the router IP and name to the /etc/hosts file.
22. Remove or comment out old entries in the /etc/hosts file.
23. Press Esc. Then enter:
:wq!
The VI editor saves and closes the file.
24. Enter:
vi /etc/defaultrouter
25. Add the router node name that is given in the /etc/hosts file.
:wq!
27. Enter:
vi /etc/netmasks
28. Modify the subnet mask if it is different from the default for the IP address that you are
using. Note that an example is provided in the file.
:wq!
30. Enter:
/usr/sbin/shutdown -y -i6 -g0
The CMS computer shuts down and reboots.
Provisioning an NTS
Changing IP addresses on an NTS locally

This section describes how to locally change the IP addresses on the CMS computer and
the NTS units that are used with CMS. This should be performed only if you are connecting
your system to a different network.
The administration process must be completed on each NTS that is being installed. If you
administer more than one NTS for this system, the IP addresses must be unique.
If you are replacing an existing NTS, you must read in the terminfo file.
Prerequisites on page 133
Changing an IP address locally on page 134
Prerequisites
Perform the following tasks before starting this procedure:
Verify that the Bay Networks Annex software is installed. See your CMS software
installation document for those procedures.
The IP address that is assigned to the CMS. Record the address in the following table.
The IP address assigned to each NTS. Record the address in the following table.
Device
Network name
IP address
CMS Computer
First NTS
Second NTS
Third NTS
Fourth NTS
Fifth NTS
Sixth NTS
Seventh NTS
The name and IP address of the router (if any) on the CMS segment.
The subnet mask that is used on this network.
Issue 4.0 May 2005
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Changing an IP address locally

To change the IP address of the CMS computer or the NTS:
1. Enter:
vi /etc/hosts
2. Locate the lines in the /etc/hosts file that contain the IP addresses for the CMS
computer and the NTS units.
3. Change the existing IP addresses in the file to the new addresses that you recorded in
the preceding table.
:wq!
5. Check with the network administrator for additional routing functions in the /etc/
netmasks and /etc/networks files.
6. Using the console cable that came with the NTS unit, connect a dumb terminal to the
console port on the rear of the NTS.
On the 8-port and 16-port NTS units, the console port is port #1 of the RJ45 ports.To
make this connection, you need the following:
A console cable
An adapter - comcode 407361823
A null modem - comcode 407122043
On the 64-port NTS unit, the console port is labeled CONSOL. To make this
connection, you need the following:
A console cable
Provisioning an NTS
An adapter - part number 06-988-260-20

8-port NTS
(no parallel port)
Network
transceiver
port
RJ45 port
connectors
8-port NTS
(two parallel ports)
Parallel ports
Power
switch
Network interface
connector
Network
transceiver
port
16-port NTS
(no parallel port)
9
10
11
12
13
14
15
16
RJ45 port
connectors
64-port NTS
(one parallel port)
Parallel
printer
port
Power cord
receptacle
RJ45 port
connectors
Console
port
RJ45 jack
Network
transceiver
port
Power cord
receptacle
Power
switch
Network interface
connector
Network
transceiver
port
Power cord
receptacle
Power
switch
Power
switch
Power cord
receptacle
ds-xnts.cdr
Issue 4.0 May 2005
135
7. Turn the NTS off and on again. Within 5 to 10 seconds, push the Test Switch button
on the front of the NTS (see the following figure).
STATUS
Power
Write-on
surface
Unit
Net
System
indicators
Attn
Load
Active
Test
indicator
Test
switch
Status
indicators
ntsfront.cdr
The NTS goes through its hardware diagnostics, and the system displays the following:
Monitor::
8. Enter:
erase
Note:
Note:
The following two types of information can be erased:
EEPROM (configuration information)
FLASH (self-boot image)
If only one type of information is present, the program begins to erase it. After the
information is erased, continue with Step 15.
If both types of information are present, continue with Step 9.
9. The program prompts you to select what you want to erase. Erase both the EEPROM
and the FLASH information.The system displays the following message:
Erase
1) EEPROM (i.e., Configuration Information)
2) FLASH (i.e., Self Boot Image)
Enter 1 or 2::
10. Enter 1 to erase EEPROM.

Erase all non-volatile EEPROM memory? (y/n) [n]::
Provisioning an NTS
11. Enter: y
Erasing xxxx bytes of non-volatile memory. Please wait....
...............................
Erased xxxx bytes of non-volatile memory complete.
The program returns to the monitor:: prompt.

12. Enter:
erase
Erase
1) EEPROM (i.e., Configuration Information)
2) FLASH (i.e., Self Boot Image)
Enter 1 or 2::
13. Enter 2 to erase FLASH.

Erase all non-volatile FLASH memory? (y/n) [n]::
14. Enter: y
Erasing xxxx bytes of non-volatile memory. Please wait....
...............................
Erased xxxx bytes of non-volatile memory complete.

15. Enter:
addr
Enter Internet address [<uninitialized>]::
16. Enter the IP address for this NTS.

Internet address : XXX.XXX.XXX.XXX
Enter Subnet mask [255.255.0.0]::
17. Perform one of the following tasks:
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Press Enter to accept the default subnet mask.
Enter a subnet mask.

Subnet mask: 255.255.255.0
Enter preferred load host Internet address [<any host>]::
18. Enter the IP address of the computer.

Preferred load host address XXX.XXX.XXX.XXX
Enter Broadcast address [0.0.0.0]::
19. Press Enter to accept the default broadcast message address.

Enter Preferred dump address [0.0.0.0]::)
20. Enter the IP address of the computer.

Preferred dump address: xxx.xx.x.x
Select type of IP packet encapsulation (ieee802/ethernet)
[<ethernet>] ::
21. Press Enter to accept the default IP packet encapsulation.

The system displays one of the following messages:
If you have a 64-port NTS the program returns to the monitor:: prompt.
Continue with Step 23.
If you have an 8-port or 16-port NTS the system displays the following message:
Type of IP packet encapsulation: <ethernet>
Load Broadcast Y/N [Y]::
22. Enter:
N
Provisioning an NTS
23. Enter:
boot
This re-initializes the NTS with the new parameters.
Enter boot file name [oper.42.enet]::
Note:
Note:
The boot file name differs depending on the type of NTS. For the 8-port and
16-port NTS, the boot file name is
[(ip) oper.52.enet, (mop) OPER_52_ENET.SYS]::.
For the 64- port NTS, the boot file name is oper.42.enet
24. Press Enter to accept the default boot file name.
Requesting boot file oper.42.enet.
Unanswered requests shown as ?,
transmission errors as *.
Booting file: oper.42.enet from 192.168.2.1
Loading image from 192.168.2.1
....................
The system continues to display periods as the NTS is initialized and set up.
Note:
Note:
If the system displays SELF instead of the IP address 192.168.2.1, it
means that you did not erase the EEPROM. Go back to Step 8 to erase the
EEPROM information.
When the initialization is finished, the system displays the following message:
annex::
25. Disconnect the dumb terminal from the NTS.

26. Power cycle the NTS.
The NTS has been administered.
For additional information, see the Network Terminal Server Guide.
Issue 4.0 May 2005
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Adding or removing NTS units

Adding an NTS on page 140
Removing an NTS on page 140
Adding an NTS
The procedures you must follow when adding an Network Terminal Server (NTS) differ
depending upon whether it is the first NTS or an additional NTS.
If you are adding an NTS for the first time, you must install the Bay Networks Annex
software and then set up the NTS units. See your CMS software installation document
for the software installation procedures and Provisioning an NTS on page 127.
If you are adding an NTS to a system that already has an NTS, see Changing IP
addresses on an NTS locally on page 133.
Removing an NTS
To remove an NTS from service:
! CAUTION:
CAUTION:
Only qualified support personnel should perform the procedures in this

section.
1. Log in to the system as root.
2. Enter:
/etc/rc2.d/annex-initd stop
This stops the erpcd daemon.
3. Enter:
rm /etc/rc2.d/*annex-initd
This removes the initialization files for the NTS software.
4. Enter:
rm -rf /usr/annex
This removes the program files.
Adding or removing NTS units
5. If any of the following files still exist, remove them with the following commands:
rm /etc/rc2.d/S65ntserv
rm /etc/rc2.d/K41ntserv
rm /etc/rc3.d/S65ntserv
rm /etc/rc3.d/K41ntserv
rm /etc/init.d/ntsserv
6. Disconnect the NTS from the network hub or CMS computer. Disconnect all printers,
terminals, and modems from the NTS.
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Administering ports with the Port

Administration tool
The Avaya CMS Port Administration tool automatically configures external ports to receive
specific types of peripheral equipment. Users of the tool do not need to have a deep
technical knowledge of the equipment to be configured. The only requirement is knowing
the kind of equipment available and its use.
It is highly recommended that you use the port administration tool instead of the Solaris
tools to administer terminals, printers, and modems. The port administration tool keeps a
record of all administrative activity in a format that is more structured than the Solaris tools.
Once you start using the port administration tool, you should consistently use it for all port
administration. The Port Administration Tool cannot be used to administer serial port A or
B.
The Port Administration Tool can administer the following ports:
The built-in parallel printer port on the CMS computer (Ultra 5, Sun Blade, and
SPARCserver only)
NTS ports
Ports on an Aurora ports expander box
Ports on an SAI/P expander box.
Determining the Port Administration tool availability on page 144
Gathering information for the Port Administration tool on page 145
Using the Port Administration tool on page 147
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Administering ports with the Port Administration tool
Determining the Port Administration tool availability

The Port Administration tool is an option on the CMSADM menu, but is not available in all
loads of CMS.
To determine if you have the Port Administration tool perform the following steps:
1. Log on to the system as root.
2. Enter:
cmsadm
The system displays the CMSADM menu.
One of the menu options should be port_admin. If you do not have the Port
Administration Tool, use the Solaris tools to administer the I/O ports as described in
Appendix A: Administering ports using the Solaris tools on page 201.
3. To return to the command prompt, enter: q
Gathering information for the Port Administration tool
Gathering information for the Port Administration

tool
The questions asked by the Port Administration tool will differ depending on the type of
equipment you are configuring the ports for. Before you begin a port administration
session, use the following table as a guide to ensure that you have all the information you
will need.
Function
Add a modem
Required information
Remove a modem
Add a terminal
Remove a terminal
Add a printer
Remove a printer
Port type (NTS, Aurora, or SAI/

P)
Usage (inbound or outbound1)
Port number to be configured
Baud rate
Manufacturer and model
P)
Port number to be reset
P)
Baud rate
Port type (NTS, Aurora, or
SAIP)
Port type (NTS, Aurora, SAI/P,
or standard parallel port)
Connection (serial or parallel)
Baud rate
Manufacturer and model (see,
LPADMIN printer settings on
page 225)
Port type (NTS, Aurora, SAI/P,

or standard parallel port)
Connection (serial or parallel)
Issue 4.0 May 2005
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Function
Reset ports2
Required information
Re-administer an NTS to
last known configuration
Port type (NTS, or Aurora, or

SAI/P)
Port numbers to be reset
No specific knowledge required.
Simply select the NTS
Re-administer option3
1. An inbound modem port is configured to answer incoming calls

only. An outbound modem port is configured to handle calls
originated from the CMS computer.
2. You may reset more than one port at a time using the reset ports
option, but the port numbers must be consecutive. When you use
reset ports you do not need to know anything specific about any port
being reset, except to make sure you do not reset a port that is in
use.
3. NTS configuration files are in /etc/local.admin/ntsname_info,
where ntsname is the name of the NTS unit. Any NTS configuration
changes are saved in this file after each port administration session.
Using the Port Administration tool

When the Port Administration tool is used, it will prompt for information, perform the
requested function, and then return to the main menu. You may configure a range of ports
all at the same time, but all must be configured for the same types and models of
equipment.
Note:
Note:
If you are changing a port assignment from terminal to printer or printer to
terminal, remove the current port assignment before adding a new port
assignment.
The following, is an example of a typical CMSADM session to configure an NTS port for a
modem.
1. Log on to the system as root.
2. Enter:
cmsadm
The system displays the CMSADM menu.
3. Enter the number for the port_admin option.
**********************************************************
*** Please select a port adapter board to administer ***
**********************************************************
1) NTS (Network Terminal Server)
2) PCI SAIP Card
3) The parallel port on back of CMS server
Enter a choice (1-3) or q to quit: (default 1)
Note:
Note:
The screen examples in this section may differ, according to the version of
CMS installed on your system.
Issue 4.0 May 2005
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4. Select the option for the port you wish to administer and enter responses when
prompted for information.
The following is an example of a typical session for configuring a NTS port for a
modem. Examples of user responses are in bold.
**********************************************************
*** Please select a port adapter board to administer ***
**********************************************************
1) NTS (Network Terminal Server)
2) PCI SAIP Card
3) The parallel port on back of CMS server
Enter a choice (1-3) or q to quit: (default 1) 1
***************************************************************
This server knows about the following Network Terminal Server(s)
***************************************************************
135.9.135.35
cmsterm1
135.9.135.50
cmsterm2
Enter the hostname or IP address of the NTS: (default cmsterm1)
cmsterm1
Detecting cmsterm1 ... found
NTS cmsterm1 - 64 serial, 1 parallel ports
*****************************************************
*** Network Terminal Server Administration Menu ***
*****************************************************
1) modem
2) terminal
3) printer
4) display administered ports on the NTS
5) reset ports
6) readminister NTS from saved configuration
1) add a modem
2) remove a modem
3) list all modems
**********************************
*** Modem Connection Type Menu ***
**********************************
1) inbound modem
2) outbound modem
Enter a port number (1-64) or a range (e.g. 3 or 4-9):
(default 0) 4
******************************
*** Available Baud Rates ***
******************************
1) 1200
2) 2400
3) 9600
4) 38400
Enter a comment for this device/port: <Enter the location of the
modem>
This will take a moment...
*********************************************************
This server support the following inbound modems
*********************************************************
1) DataPort Express Model 3710
2) DataPort Express Model 3715
3) U.S. Robotics Sportster 14.4 External Faxmodem
4) Paradyne Comsphere 3830
5) Paradyne Comsphere 3910
Enter a choice (1-5) or q to quit: 5
5. Printers require additional setup within CMS, perform the following steps:
a. Log into CMS.
b. Select Maintenance > Printer Administration.
c. Administer the printer in CMS.
Note:
Note:
For more information, see the appropriate call management system
administration book for your version of CMS.
Issue 4.0 May 2005
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Troubleshooting
This section provides procedures to help solve terminal, printer, and modem problems.
Basic troubleshooting on page 152
Entering printer commands on page 153
Printer maintenance commands on page 154
Troubleshooting a printer that will not print on page 159
Correcting unreadable printer output on page 161
Recovering a print job when a printer loses power on page 163
Stopping and reprinting the current print job on page 164
Maintaining report production when a printer is out-of-service on page 165
Troubleshooting serial printers connected to an NTS port on page 169
Solving terminal-related problems on page 171
Solving modem-related problems on page 183
Solving general NTS problems on page 185
Solving problems with NTS administration on page 197
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Troubleshooting
Basic troubleshooting
When trying to figure out why a terminal, printer, or modem is not working, there are some
basic steps you should take:
1. Make sure the device has power, is turned on, and is on-line.
2. Check the cabling based on the diagrams in Connecting terminals, printers, and
modems on page 23. Make sure all the cables and connectors are securely attached.
3. Using the Port Administration tool, check the administration of the port, including the
following data options:
speed
parity
data bits
stop bits
flow control
4. Check the same data options on the device to verify that they match the port
administration.
5. Continue with troubleshooting sections in this chapter.
6. If you experience a problem that is not documented in this section or is not
documented in your hardware manual, escalate the problem through normal
procedures.
Entering printer commands
Entering printer commands

Unless otherwise noted, all commands are entered from the UNIX prompt. To access the
UNIX system from CMS, press F3 (Commands) and select the UNIX(r) system option.
Commands that can be executed while logged in only as lp or root are as follows:
/usr/lib/accept
/usr/lib/lpshut
/usr/lib/lpsched
/usr/lib/lpmove
/usr/lib/lpadmin
disable
enable
Commands that can be executed while logged in as cms, lp, or root are as follows:
lpstat
cancel
!
Important:
Important:
When you enter the disable, enable, or cancel commands, the printer
will continue to print until the buffer is empty.
Issue 4.0 May 2005
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Troubleshooting
Printer maintenance commands

Listing the current printers on page 154
Determining printer status on page 155
Assigning a default printer on page 156
Sending a test job on page 156
Enabling a printer on page 156
Disabling a printer on page 157
Administering a printer to accept jobs on page 157
Administering a printer to not accept jobs on page 157
Canceling a print job on page 157
Administering a printer on page 158
Listing the current printers

To list the printers administered on the system:
1. Enter:
lpstat -v
device
device
system
system
for
for
for
for
prt1:
prt2:
prt1:
prt2:
/dev/s_pdev_cmsterm1_12
/dev/s_pdev_cmsterm1_7
cms3
cms3
This example shows the devices for the printers, and the name of the system to which
they are connected.
Determining printer status

To determine printer status:
1. Enter:
lpstat -t
scheduler is running
system default destination: prt1
device for prt1: /dev/s_pdev_cmsterm1_12
device for prt2: /dev/s_pdev_cmsterm1_7
prt1 accepting requests since Thu Apr 6 13:33:12 MDT 2000
prt2 not accepting requests since Thu Oct 28 15:29:45 MDT 1999 unknown reason
printer prt2 is idle. enabled since Wed Nov 10 13:19:57 MST 1999.
available.
printer prt1 is idle. enabled since Thu Apr 6 13:33:12 MDT 2000.
available.
This example shows that:
The scheduler is running.

If the scheduler is not running, see Restarting the printer scheduler on page 159
for more information.
The system default printer. In this example it is prt1.

If you need to change or add a default printer, see Assigning a default printer on
page 156.
The UNIX device for each assigned printer. This information will help you in
troubleshooting administration of the port.
The status of each printer:

- accepting or not accepting print jobs
- enabled or disabled
- active print requests
See Enabling a printer on page 156 and Administering a printer to accept jobs on
page 157 for more information on changing printer status.
Issue 4.0 May 2005
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Troubleshooting
Assigning a default printer

Default printers are usually automatically assigned. If a system default printer is not
assigned, choose one of the following commands:
To assign a default printer, enter:

/usr/lib/lpadmin -d printer_name
To not assign a default printer, enter:

/usr/lib/lpadmin -d
Sending a test job

There are several ways to send test print job:
To send a test job to a specific printer, enter:

lp -d printer_name /etc/passwd
To send a test job to the default printer, enter:

lp /etc/passwd
To test the printer while you are logged in to CMS:

Press F3 (Commands), and select the Print Window option.
The printer will start printing your test print job in a few seconds. It might take a few
minutes to print if it is not the first print job in the queue.
Enabling a printer
If a printer is not supposed to be out of service and the printer status shows that a printer is
disabled, perform the following procedure:
1. Enter:
enable printer_name
2. Check the printer status again.
The printer should now be enabled. Any print jobs currently in queue should begin
printing.
Disabling a printer
If you need to disable a printer for servicing:
1. Enter:
disable printer_name
Note:
Note:
The printer will continue to print until the buffer is empty.
2. After you have serviced the printer, remember to enable the printer.
Administering a printer to accept jobs

If the printer status shows that a printer is not accepting print jobs, and it is not out of
service for a legitimate reason:
1. Enter:
/usr/lib/accept printer_name
2. Check the printer status again. The printer should now be accepting print jobs. Any
print jobs currently in queue should begin printing.
Administering a printer to not accept jobs

If you need to keep jobs from queuing at a printer:
1. Enter:
/usr/lib/reject printer_name
2. After you have serviced the printer, remember to enable the printer.
Canceling a print job

You can cancel one or more specific jobs, or cancel all jobs for a specific user. Avaya
services personnel will only cancel print jobs after receiving permisson from customer.
Note:
Note:
The lp or root logins can cancel any print job. Users can only cancel their
own print jobs.
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Choose one of the following commands to cancel a print job:
To cancel one or more print jobs, enter:

cancel job# job# job#
To cancel all print jobs for a specific user, enter:

cancel -u userID
Administering a printer
If a printer is being replaced with a different model, you must re-administer the printer if the
printer type has changed. For example, if you are replacing an Okidata ML321T (type
ibmproprinter) with an Okidata OKIPAGE 24 (type hplaserjet), you must readminister the
printer.
To change the printer type, choose one of the following procedures:
Use the Port Administration Tool to remove the old printer and add the new printer.
The Port Administration Tool is the recommended method for adding new printers.
See, Administering ports with the Port Administration tool on page 143 for more
information.
Enter the following command on a single line at the command prompt:

lpadmin -p printer_name -T printer_type -o stty=printer_speed
Troubleshooting a printer that will not print
Troubleshooting a printer that will not print

Restarting the printer scheduler on page 159
Re-enabling a printer on page 159
Checking the printer paper on page 160
Restarting the printer scheduler

If the printer is not running the printer will not print the jobs in the queue. Verify that the
scheduler is running before performing this procedure, see Determining printer status on
page 155.
1. If the scheduler is not running, enter one of the following commands to log in as lp or
root:
su lp
su root
2. Enter the correct password when prompted.

3. Turn on the scheduler by entering:
/usr/lib/lpsched
4. Verify that the scheduler is running by entering:
lpstat -t
Re-enabling a printer
If the printer status indicates that a printer is enabled but not working, perform the following
ptocedure:
1. Stop the print jobs currently printing by entering:
2. Re-enable the printer by entering:
enable printer_name
3. Send a print job to the printer.
4. Perform the following steps if the printer still will not print:
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a. Enter:
b. Turn the printer power off and on.
c. Re-enable the printer by entering:
enable printer_name
If problems persist, and if disabling and enabling the printer does not clear the
problem, reenter the lpadmin command using the correct printer type. Check the
line printer administration using the lpstat -p printer -l command for the
baud rate, parity, and so on. The defaults are 9600, no parity, and 1 stop bit. Any
exceptions will be noted.
Checking the printer paper

The printer will stop printing the current job when it detects an out-of-paper situation.
Note:
Note:
The following steps are an overview of what to do when the printer runs out
of paper. The steps may vary depending on the printer model. For more
information, refer to your printer manual.
To reload the printer with paper:

1. Mark the position on the last sheet of paper where the printer stopped printing.
2. Remove the last sheet of paper from the printer.
3. Thread the first sheet on the new stack of paper into the printer. See your printer
manual if necessary.
4. Position the first sheet of paper to the location where the printer stopped printing on the
last sheet of paper.
5. Press the ready printer button (or equivalent) on your printer. See your printer manual
if necessary.
The printer should continue with the print job at the point where it stopped printing.
Correcting unreadable printer output
Correcting unreadable printer output

Replacing the printer ribbon or cartridge on page 161
Correcting unreadable text on page 161
Replacing the printer ribbon or cartridge

If the output from the current print job is unreadable, the printer ribbon or cartridge may
need replacing.
To replace the printer ribbon or cartridge:
1. Stop the print job currently printing by entering:
Note:
Note:
The print job currently printing will be reprinted when the printer has been
enabled. While the printer is disabled, new print jobs routed to this printer
will be queued (saved) and will be printed when the printer becomes
available.
2. Fix the problem as necessary. Refer to your printer manual if necessary.
3. After the printer has been fixed, properly align the paper in the printer.
4. Enable the printer by entering:
enable printer_name
The printer will start printing the current job over again.
Correcting unreadable text

If the printer is printing unreadable text and the printer is connected to an SAI/P port:
1. Enter:
stty -a < /dev/term/portdesignator
2. Verify that the printer port settings are set to:
9600 baud
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no parity
8 data bits
1 stop bit
xon-xoff flow control
3. If the settings are not correct, readminister the printer.
Recovering a print job when a printer loses power
Recovering a print job when a printer loses power

When a printer loses power, the current print job is lost.
To recover from this problem:
1. Disable the printer until it is receives power by entering:
2. When the printer has power, enable the printer by entering:
enable printer_name
3. Resubmit the lost print job.
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Stopping and reprinting the current print job

When you want to stop and reprint the current job:
1. Stop the print job currently printing by entering:
2. Reposition the paper in the printer if necessary.
3. Re-enable the printer by entering:
enable printer_name
The printer should start reprinting the print job from the beginning.
Maintaining report production when a printer is out-of-service
Maintaining report production when a printer is

out-of-service
This section provides procedures you can use when a printer is not functioning and CMS
reports are being printed. Defective printers should be replaced as soon as possible.
Single printer configuration on page 165
Multiple printer configuration on page 166
Single printer configuration

If a system has only one printer and it is not functioning, you can choose one of the
following procedures to maintain report production:
Saving print jobs until the printer is fixed on page 165
Rejecting print jobs on page 165
Saving print jobs until the printer is fixed

To save the print jobs currently in the queue and future print jobs submitted to the queue
until the printer has been fixed, do the following:
1. Disable the printer by entering:
2. Fix the problem as necessary. Refer to your printer manual if necessary.
3. After the printer has been fixed, reposition the paper in the printer.
enable printer_name
The printer should start printing the first print job in the queue over again.
Rejecting print jobs

To reject print jobs until the printer has been fixed:
2. Enter one of the following commands to log in as lp or root:
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su lp
su root
3. Enter the correct password when prompted to do so.

4. Reject all future print jobs by entering the following command:
5. Choose one of the following:
If you do not need to cancel any print jobs in queue, go to Step 6.
If you need to cancel the jobs already in the queue:

i. Enter the following command to display the print jobs in queue:
lpstat -t
!
Important:
Important:
When you cancel a print job, it is removed from the printer queue. If you
want this job to print after the printer is repaired, do not cancel the job.
ii. Enter the following command to cancel the print jobs:

6. Fix the printer as necessary. Refer to your printer manual if necessary.
7. Reposition the paper in the printer when the printer is ready to be brought on line.
enable printer_name
9. Administer the printer to accept all future print jobs by entering:
A few seconds after you enter this command, the printer should start printing the first
print job in the queue.
Multiple printer configuration

If the customer's system has two or more printers and one of the printers breaks down, you
can choose one of the following methods to maintain report production:
Routing print jobs to a working printer on page 167
Moving print jobs in queue to another printer on page 167
Rejecting print jobs on page 167
Maintaining report production when a printer is out-of-service
Routing print jobs to a working printer

To temporarily route future print jobs from a disabled printer to a working printer:
1. Log into CMS.
2. Select Maintenance. Then select Printer Administration.
3. Enter Ctrl+Z to clear all data fields.
4. Enter the name of the disabled printer in the CMS printer name field.
5. Move to the LP printer name field, and change the printer name to another printer that
is currently working.
6. Do a Modify to change the destination printer.
The CMS printer name is now associated with a new LP printer. The print jobs sent to
the CMS printer will be redirected to the new LP printer.
Note:
Note:
Remember to reassociate the LP printer back to the original CMS printer
when the disabled printer is working again.
Moving print jobs in queue to another printer

To move current print jobs from the queue of a disabled printer to the queue of a working
printer:
Choose one of the following actions:
Enter the following command to move all print jobs currently queued at the disabled
printer to an alternate printer:
/usr/lib/lpmove disabled_printer alternate_printer
Enter the following command to move selected print jobs currently queued at the
disabled printer to an alternate printer:
/usr/lib/lpmove job# alternate_printer
Rejecting print jobs

To reject print jobs until the printer has been fixed:
2. Enter one of the following commands to log in as lp or root:
su lp
su root
3. Enter the correct password when prompted.
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4. Reject all future print jobs by entering the following command:

5. Choose one of the following:
If you do not need to cancel any print jobs in queue, go to Step 6.
If you need to cancel the jobs already in the queue:

i. Enter the following command to display the print jobs in queue:
lpstat -t
!
Important:
Important:
When you cancel a print job, it is removed from the printer queue. If you
want this job to print after the printer is repaired, do not cancel the job.
ii. Enter the following command to cancel the print jobs:

6. Fix the printer as necessary. Refer to your printer manual if necessary.
7. Reposition the paper in the printer when the printer is ready to be brought on line.
enable printer_name
9. Administer the printer to accept all future print jobs by entering:
A few seconds after you enter this command, the printer should start printing the first
print job in the queue.
Troubleshooting serial printers connected to an NTS port
Troubleshooting serial printers connected to an NTS

port
If you are experiencing a problem with a serial printer connected to an NTS port, do the
following:
1. Check the cables from the NTS (and patch panel on a 64-port NTS) to verify that they
are connected to the correct port and that the cables are correctly seated. See the
Solving general NTS problems on page 185 for procedures.
2. Check the parity, data bits, and speed settings of the printer. Verify that the settings
agree with the na setup (Network Administration).
3. Check the rtelnet and lpadmin administration if the port administration and
connectivity (using cli commands) is correct. To verify that the rtelnet process is
running, enter:
ps -ef | grep rtelnet
The system responds with one or more lines that indicate whether an rtelnet
process is running for the port in question. The following example shows rtelnet
processes running for three printers on the NTS named cmsterm1.
root xyz 2238 8 14:46:18 ?
root xyz 3367 8 14:46:18 ?
root xyz 3897 8 14:46:18 ?
0:14 rtelnet -brao cmsterm1 63 /dev/s_pdev_cmsterm1_63

4. If the rtelnet process is not running for the desired printer port, you must manually
restart the process. For example, if there is a printer administered for port 12 and there
is no rtelnet process running for that port, enter:
rtelnet -brao cmsterm1 12 /dev/s_pdev_cmsterm1_12
You must also make sure the rtelnet process is restarted after the machine reboots
by adding the same rtelnet command to the /etc/rc2.d/Speripherals file. For more
information, see RTELNET administration on page 224.
5. You must also verify that two or more rtelnet processes are not active for the same
NTS port. If two identical processes are running, you must kill one of the processes.
View all active rtelnet processes by entering:
The following example shows two identical processes on the same NTS port:
root xyz 265 8 14:46:18 ?
root xyz 735 8 14:46:18 ?

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6. Kill one of the extra rtelnet processes by entering:

kill -9 process_ID
In the previous example, you would kill process ID 735.
Solving terminal-related problems

This section describes some of the day-to-day problems that may occur during the normal
operation of the terminals supporting the CMS application. In each section you will find
several documented symptoms and corresponding solution steps. In some of the solution
steps, you may have to refer to the user manual that came with your terminal.
If after you have tried to solve your terminal problem by using this section and your
terminal manual and the terminal is still not functioning properly, escalate the problem
through normal procedures.
Diagnosing problems on a new terminal on page 171
Diagnosing problems on a existing terminal on page 172
Diagnosing problems on SAI/P cards on page 176
Diagnosing problems on Aurora SBus Multiport cards on page 179
Diagnosing problems on a new terminal

This table presents, some common problems associated with installing and setting up a
new terminal on a CMS system.
Problem
The new terminal is not
operating.
Solution
Terminal does not display

anything.
If you are experiencing a problem with a terminal that has just been
installed and has never been used, check your terminal cabling and
administration as described in Connecting terminals, printers, and
modems on page 23 and Configuring terminals, printers, and
modems on page 51.
If the terminal is connected to an NTS, reset the port using the
correct script file (96term, 48term, 24term, 12term). Make sure the
data bits and parity settings are the same for the terminal and the
na administration.
Make sure that the terminal has been turned on. Check the power
switch at the rear of the terminal.
Check the power cord at the back of the terminal. Wiggle both ends
of the cord. If the terminal screen flashes, the power cord is not
connected properly, or the power cord is defective.
The terminal intensity may need adjusting. The intensity control is
located underneath the lower left side of the terminal screen. (See
your terminal manual for details.)
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Problem
Solution
The terminal prints

garbage on the screen.
Mismatches to speed, parity, and data bits will cause gibberish on the
terminal. Reset the terminal.
The terminal baud rate and the system baud rate may not match. Refer
to the hardware installation document for your platform, regarding
installing printers, terminals and modems, specifically the section
describing terminal options, to verify that the terminal options have
been properly set and that the terminal baud rate has been properly
administered on the system.
If the terminal is connected to an NTS, use the na administration as
needed.
Look for the correct baud rate, cs8, and parenb options. Verify that
the following are not present: cs7 and -parenb options.
Trying IP address
message displays but
does not give you a login
prompt afterwards (only
applicable to terminals
connected to an NTS).
You probably have an address mismatch for the CMS computer.

Check the address in the /etc/hosts file on the CMS computer, and
reset the dedicated_address parameter for ports using na
administration.
The terminal screen

displays login: but
does not respond to
keyboard input.
Check for a loose connection at the keyboard and at the terminal.

Turn off the power to the terminal, wait for a few seconds, and turn
the terminal back ON. (Refer to your terminal manual if necessary.)
Diagnosing problems on a existing terminal

This table presents, some common problems associated with an existing terminal on a
CMS system.
Problem
Several unexpected or
garbage characters are
displayed on the window.
Solution
Mismatches to speed, parity, and data bits will cause gibberish on the
terminal. Reset the terminal or use the na administration as needed.
Try pressing the Ctrl +L keys simultaneously. This should cause the
screen to be repainted without the garbage characters.
Problem
The screen suddenly
goes blank.
Solution
If the terminal has not been used recently, press any key on the
keyboard. The screen should be restored if the power is on. (After
about 1 hour of non-use, the screen will automatically go blank to
protect the screen.)
Check the power cord at the back of the terminal. Wiggle both ends
Locate the power switch at the rear of the terminal. Turn the terminal
OFF. Wait a few seconds. Turn the terminal ON.
If all the other terminals have gone blank, a major power supply loss
has probably occurred. Check the power source for the terminals.
The terminal bell'' is too

loud or cannot be heard.
Adjust the volume control. Refer to your terminal manual for details.
Characters are not being

displayed on the screen
when the keys are
pressed.
On the back of the terminal, locate the power switch. Turn the terminal
off. Wait a few seconds. Turn the terminal on.
You turn the terminal on,

but nothing is being
displayed on the screen.
You turn the terminal on,

and it displays garbage''
characters.
The terminal is locked

up. In other words, the
terminal screen does not
respond to keyboard
input.
The terminal intensity may need adjusting. The intensity control is

located underneath the lower left side of the terminal screen. (Refer
to your terminal manual for details.)
Make sure that the terminal has been turned on. Check the power
switch on the back of the terminal.
Check the power cord on the back of the terminal. Wiggle both ends
Press the Enter key once. Pause for a few seconds. Press the Enter
key about four times.
Locate the power switch at the rear of the terminal. Turn the terminal
off. Wait a few seconds. Turn the terminal on.
If your last request is taking an extremely long time to complete,
press the F8 key to bring up the main menu. Wait a few seconds. If
the terminal does not respond, press the F8 key again. Wait a few
seconds.
If the terminal still does not respond, turn the terminal off. Wait a few
seconds. Turn the terminal on and log in again.
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Problem
You cannot find a
problem that relates to
your terminal, or the
solution step(s)
corresponding to your
terminal did not work.
Solution
If a particular step does not work or you have already tried it, go to the
next step in the list.
Perform the following procedure:
Note:
Note:
In some cases, you will be logged off. If this happens,
log in again.
1. Press the Control + L keys simultaneously. In most cases, doing
this will refresh the screen.
2. Locate the power switch at the rear of the terminal. Turn the
terminal OFF, wait a few seconds, and turn the terminal ON.
(Refer to your terminal manual if necessary.)
3. Check the terminal connections by doing the following:
- Check the power cord at the back of the terminal. Wiggle both
ends of the cord. If the terminal screen flashes, the power cord is
not connected properly, or the power cord is defective.
- Check for a loose connection at the keyboard and the terminal.
- At the rear of the terminal, locate the cable connected to the
connector labeled modem. Make sure that the cable is
connected properly to the modem connector. If possible, follow
this cable to the system end, and check the connection there.
- If another terminal is available, try using it.
- See the CMS administrator, or escalate the problem through
normal procedures.
The message login

incorrect is displayed
when you try to log in.
Either the login or password you entered is not correct. Carefully,

reenter your login and password. Make sure you are not trying to enter
an old password. If you still cannot log in, see the CMS administrator, or
escalate the problem through normal procedures.
Problem
Terminal connected to an
Aurora SBus Multiport
card does not display
anything.
Solution
1. Verify that the port has been enabled by entering the following
command:
pmadm -l -p ttyaurboard_number -sport_number
Verify that under the FLGS field there is a u (not ux), and that a
correct device is being used.
2. Check the following two logs for hints about what the trouble might
be:
- /var/saf/_log
- /var/saf/ttyaurboard_number/log
3. Set the terminal to 9600 baud. Test the connectivity by entering
the following commands:
pmadm -d -p ttyaurboard_number -sport_number
cat /etc/group > /dev/term/port_number
The contents of the /etc/group file should now be displayed on the
screen. If not, check the wiring.
4. Re-enable the port by entering the following command:
pmadm -e -p ttyaur board_number -s port_number
5. Set the terminal to the correct baud rate (if not 9600 baud).
6. For more information, see the section on Diagnosing problems on
Aurora SBus Multiport cards on page 179.
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Problem
Terminal connected to an
SAI/P card does not
display anything.
Solution
Preform the following procedure:
1. Verify that the port has been enabled by entering the following
command:
pmadm -l -p ttysaipslot -s portdesignator
where slot is the slot (a or b) and portdesignator is the full
SAI/P port designation (a000, a001, and so on). Verify that under
the FLGS field there is a u (not ux), and that a correct device is
being used.
2. Check the following two logs for hints about what the trouble might
be:
- /var/saf/_log
- /var/saf/ttysaipslot/log
where slot is the slot (a or b).
3. Set the terminal to 9600 baud. Test the connectivity by entering
the following commands:
pmadm -d -p ttysaipslot -s portdesignator
cat /etc/group > /dev/term/portdesignator
The contents of the /etc/group file should now be displayed on the
screen. If not, check the wiring.
4. Reenable the port by entering the following command:
pmadm -e -p ttysaipslot -s portdesignator
5. Set the terminal to the correct baud rate (if not 9600 baud).
6. For more information, see the section on Diagnosing problems on
SAI/P cards on page 176.
Diagnosing problems on SAI/P cards

Determine the extent of the problem. If only terminals connected to the same SAI/P cards
have problems, try disabling and then re-enabling the ttymon process.
1. Disable and enable an individual port by entering the following commands:
pmadm -d -p ttysaipslot -s portdesignator
pmadm -e -p ttysaipslot -s portdesignator
where slot is the slot (a or b) and portdesignator is the full SAI/P port
designation (a000, a001, etc.).
2. If this does not help, disable and then re-enable the entire ttymon by entering the
following commands:
sacadm -d -p ttysaipslot
sacadm -e -p ttysaipslot
3. Verify that the administration is correct:
sacadm -l
The output should show that there is one tty mon for each SAI/P card. For example:
PMTAG
PMTYPE FLGS RCNT STATUS COMMAND
ttysaipa ttymon
0
ENABLED /usr/lib/saf/ttymon#
In this example, only the ttymon monitor, which is identified by the default port monitor
tag of ttysaipa (first SAI/P card), is started, and the status is ENABLED.
4. Verify that the ports are correctly administered on the SAI/P card by entering:
pmadm -l
5. Verify that each port is administered with the correct device name (/dev/term/N).
The following table describes the fields in the sacadm -l output.
Field
Description
PMTAG
A unique tag that identifies a particular port monitor.

The pmtag is used by the sac to identify the port
monitor for all administration. Use the default ttymon
pmtag, zsmon, for ttymon ports A and B; use the
listen pmtag, tcp for listen ports in the United States.
PMTAG can contain up to 14 alphanumeric characters.
PMTYPE
The type of the port monitor: ttymon or listen.
FLGS
If no flag is specified, the port monitor is started and

enabled. The d flag specifies that when the port monitor
is started, it is not enabled. The x flag specifies that the
port monitor is not to be started.
RCNT
Retry count specifies the number of times a port

monitor can fail before its state is changed to FAILED. If
no count is specified, the field is set to 0, and the port
monitor is not restarted if it fails.
STATUS
The status of activity for the port monitor. Possible

states are STARTING, ENABLED, DISABLED,
STOPPING, NOTRUNNING, and FAILED. The FAILED
message is displayed if the sac cannot start the port
monitor after the number of tries specified by RCNT.
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Field
Description
COMMAND
The complete path name of the command that starts

the port monitor followed by a # and any comment that
was entered when the port monitor was configured.
The following table describes the fields in the pmadm -l output.
Field
Description
PMTAG

The system administrator assigns the name of the
port monitor. The pmtag is used by the sac to identify
the port monitor for all administration. Use the default
pmtag zsmon for ttymon ports; use the pmtag
tcp for listen ports. The pmtag can contain up to 14
alphanumeric characters. For SAI/P cards, the
pmtags are ttysaipa and ttysaipb.
PMTYPE
SVCTAG
A tag unique to the port monitor that identifies a

service. The service tags for the serial ports are
ttya and ttyb. A service requires both a service
tag and a port monitor tag to identify it uniquely.
FLGS
If no flag is specified, the port is enabled and no

utmp entry is created for the service. The x flag
specifies that the port should not be enabled; the u
flag specifies that a utmp entry should be created for
this service. Some services, such as login, will not
start unless a utmp entry has been created.
ID
The login name of the person who starts the service,

typically root.
PMSPECIFIC
The address, name of a process, name of a

STREAMS pipe, or baud rate and configuration for a
login port.
6. You can also check the logs for any hints about the source of the problem. The sac
process records port monitor behavior in the /var/saf/_log file. In addition, each
ttymon port monitor has its own log file, /var/saf/pmtag/log, where it records
information such as messages that it receives from sac and services that it starts.
An example of the end of the /var/saf/_log file follows. Use the command tail /
var/saf/_log to display the file. This information shows that the system was
rebooted three times and that the ttymon port monitor ttysaipa was started and
enabled successfully each time.
Mon Mar
ENABLED
Fri Mar
Fri Mar
Fri Mar
ENABLED
Wed Mar
Wed Mar
Wed Mar
ENABLED
Thu Mar
Thu Mar
Thu Mar
ENABLED
15 14:23:12 1993; 199; port monitor <ttysaipa> changed state from STARTING to
19 09:43:18 1993; *** SAC starting ***
19 09:43:19 1993; 203; starting port monitor <ttysaipa>
24 15:24:24 1993; 437; *** SAC starting ***
25 20:36:11: 1993; 201; *** SAC starting ***
An example of the end of the /var/saf/ttysaipa/log file is shown next. Use the command
tail /var/saf/ttysaipa/log to display this file. This information gives more details
about how the ttymon port monitor ttysaipa was initialized successfully.
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
25
25
25
25
25
25
25
25
25
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
1993;
1993:
1993;
1993:
1993:
1993;
1993;
1993;
1993;
208;
208;
208;
208;
208;
208;
208;
208;
208;
PMTAG: ttysaipa
Starting state: enabled
Got SC_ENABLE message
max open files = 1024
max ports ttymon can monitor = 1017
*ptr == 0
SUCCESS
*ptr == 0
SUCCESS
Diagnosing problems on Aurora SBus Multiport cards

Determine the extent of the problem. If only terminals connected to the same Aurora SBus
Multiport cards have problems, try disabling and then enabling the ttymon process.
1. To disable and enable an individual port, enter the following commands:
pmadm -d -p ttyaurboard_number -s port_number
pmadm -e -p ttyaurboard_number -s port_number
2. If this does not help, then disable and enable the entire ttymon by entering the
following commands:
sacadm -d -p ttyaurboard_number
sacadm -e -p ttyaurboard_number
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3. Verify that the administration is correct:

sacadm -l
The output should show that there is one tty mon for each Aurora SBus Multiport card.
For example:
PMTAG
PMTYPE FLGS RCNT STATUS COMMAND
ttyaur1 ttymon
0
ENABLED /usr/lib/saf/ttymon
In this example, only the ttymon monitor, which is identified by the default port monitor
tag of ttyaur1 (first Aurora card), is started, and the status is ENABLED.
4. Verify that the ports are correctly administered on the Aurora SBus Multiport card by
entering:
pmadm -l
5. Verify that each port is administered with the correct device name (/dev/term/N).
The following table describes the fields in the sacadm -l output.
Field
Description
PMTAG

The pmtag is used by the sac to identify the port
monitor for all administration. Use the default ttymon
pmtag, zsmon, for ttymon ports A and B; use the
listen pmtag, tcp for listen ports in the United States.
PMTAG can contain up to 14 alphanumeric characters.
PMTYPE
FLGS
If no flag is specified, the port monitor is started and

enabled. The d flag specifies that when the port monitor
is started, it is not enabled. The x flag specifies that the
port monitor is not to be started.
RCNT
Retry count specifies the number of times a port

monitor can fail before its state is changed to FAILED. If
no count is specified, the field is set to 0, and the port
monitor is not restarted if it fails.
STATUS
The status of activity for the port monitor. Possible

states are STARTING, ENABLED, DISABLED,
STOPPING, NOTRUNNING, and FAILED. The FAILED
message is displayed if the sac cannot start the port
monitor after the number of tries specified by RCNT.
COMMAND
The complete path name of the command that starts the

port monitor followed by a # and any comment that was
entered when the port monitor was configured.
The following table describes the fields in the pmadm -l output.
Field
Description
PMTAG

The system administrator assigns the name of the
port monitor. The pmtag is used by the sac to
identify the port monitor for all administration. Use the
default pmtag zsmon for ttymon ports; use the
pmtag tcp for listen ports. PMTAG can contain up to
14 alphanumeric characters.
PMTYPE
SVCTAG
A tag unique to the port monitor that identifies a

service. The service tags for the serial ports are
ttya and ttyb. A service requires both a service
tag and a port monitor tag to identify it uniquely.
FLGS
If no flag is specified, the port is enabled and no utmp

entry is created for the service. The x flag specifies
that the port should not be enabled; the u flag
specifies that a utmp entry should be created for this
service. Some services, such as login, will not start
unless a utmp entry has been created.
ID
The login name of the person who starts the service,

typically root.
PMSPECIFIC
The address, name of a process, name of a

STREAMS pipe, or baud rate and configuration for a
login port.
6. You can also check the logs for any hints about the source of the problem. The sac
process records port monitor behavior in the /var/saf/_log file. In addition, each
ttymon port monitor has its own log file, /var/saf/pmtag/log, where it records
information such as messages that it receives from sac and services that it starts.
An example of the end of the /var/saf/_log file follows. Use the command tail /
var/saf/_log to display the file. This information shows that the system was
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rebooted three times and that the ttymon port monitor ttyaur1 was started and enabled
successfully each time.
Mon Mar 15 14:23:12 1993; 199; port monitor <ttyaur1> changed state
STARTING to ENABLED
Fri Mar 19 09:43:18 1993; *** SAC starting ***
Fri Mar 19 09:43:19 1993; 203; starting port monitor <ttyaur1>
Fri Mar 19 09:43:19 1993; 119; port monitor <ttyaur1> changed state
STARTING to ENABLED
Wed Mar 24 15:24:24 1993; 437; *** SAC starting ***
Wed Mar 24 15:24:25 1993; 443; starting port monitor <ttyaur1>
Wed Mar 24 15:24:25 1993; 437; port monitor <ttyaur1> changed state
STARTING to ENABLED
Thu Mar 25 20:36:11: 1993; 201; *** SAC starting ***
Thu Mar 25 20:36:12 1993; 208; starting port monitor <ttyaur1>
Thu Mar 25 20:36:13 1993; 201; port monitor <ttyaur1> changed state
STARTING to ENABLED
from
from
from
from
7. An example of the end of the /var/saf/ttyaur1/log file is shown next. Use the
command tail /var/saf/ttyaur1/log to display this file. This information gives
more details about how the ttymon port monitor ttyaur1 was initialized successfully.
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Thu
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
MAr
25
25
25
25
25
25
25
25
25
25
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
20:36:13
1993;
1993:
1993;
1993:
1993:
1993;
1993;
1993;
1993;
1993;
208;
208;
208;
208;
208;
208;
208;
208;
208;
208;
PMTAG: ttyaur1
Starting state: enabled
Got SC_ENABLE message
max open files = 1024
max ports ttymon can monitor = 1017
*ptr == 0
SUCCESS
*ptr == 0
SUCCESS
Initialization Completed
Solving modem-related problems
Solving modem-related problems

This section provides solutions to problems that may occur during the normal operation of
the modems supporting the CMS application.
General modem problems on page 183
Modems not disconnecting on page 183
Modems connected to an Aurora port on page 184
General modem problems

If your modem does not seem to be working upon installation, do the following:
Check the physical connections. See Solving general NTS problems on page 185 in this
chapter for more details.
Check to see whether the modem is connected to port 12, 13, 14, or 15 of an Aurora
Expander Box. If it is, see Modems connected to an Aurora port on page 184.
Check the modem settings.
Note:
Note:
The default modem script assumes 8 data bits, 1 stop bit, no parity.
Check the network administration (na) and reset it to match the modem settings.
Outbound Modem speed must match the speed specified in the na administration (for
example, 9600 baud). Inbound modem speed is unimportant if set to autobaud.
Modems not disconnecting

If you are using a U.S. Robotics Sportster, a Comsphere 3830 or a Comsphere 3910
modem, and you enter the exit command to end a dial-in session from a dumb terminal
to a CMS system, a new login prompt may be returned. To actually disconnect these
modems, you should enter +++ at the dumb terminal to return to the on-line command
mode from the data mode. Then, enter ATH0 to disconnect the modem.
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Modems connected to an Aurora port

A factory-configured Aurora Expander Box supports modems only on ports 0 through 11.
Ports 12 through 15 do not transmit hardware flow control signals, and are used to support
only terminals and printers. Consequently, a modem attached to ports 12, 13, 14, or 15 will
not work. The usual corrective measure for such a problem is to disconnect the modem
and reconnect it to any available port numbered 0 through 11. You must readminister that
port for modem use.
Solving general NTS problems

This section provides several procedures to help solve general problems with ports on an
NTS, regardless of the type of equipment connected to the port. If you are experiencing
problems with NTS ports, the NTS can be remotely diagnosed by either connecting a
modem directly to the NTS in question, or diagnosing the problem through the CMS
computer.
Using NTS diagnostic tools on page 185
Displaying port configuration on page 190
Diagnosing NTS port problems on page 190
Replacing the NTS on page 192
Checking port connectivity on page 193
Resetting NTS ports on page 194
Using NTS diagnostic tools

To diagnose a problem with the terminal server, you can use the Network Administrator
utility, the Call Level Interface tool, or panel indicators.
Using the Network Administrator utility on page 185
Using the CLI tool on page 186
CLI commands on page 187
Examples of using CLI commands on page 188
Using panel indicators on page 189
Using the Network Administrator utility

The Solaris Network Administrator (na) utility on a CMS computer provides the commands
for managing the NTS.
These commands allow the user (also remote users) to do the following:
Set and display the operating characteristics of the NTS and its ports
Reboot or reset the NTS and its ports
Broadcast messages to the NTS ports.
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The following table provides the na commands that are available.
Command
Description
annex
Defines default annex_list.
boot
Boots the NTS.
broadcast
Sends a broadcast message to one or more ports.
copy
Copies NTS port configuration parameters to other

ports.
dumpboot
Boots the NTS and produces a dump.
echo
Writes remainder of the line to the standard output.
help
Displays help for commands.
password
Defines the administrative password.
port
Defines a default port.
printer
Defines a default printer.
quit
Terminates na command.
read
Reads and executes a script file.
reset
Resets the NTS or a port.
set
Defines or modifies the value of a parameter.
show
Displays current value of a parameter.
write
Writes current configuration to a file.
Using the CLI tool

You can use the Call Level Interface tool (CLI) to do the following:
Check port or NTS statistics
Check port or NTS statistics and administration
Tap into any port to check the data being transmitted and received
See Examples of using CLI commands on page 188.
To access CLI tool:

1. Log into the CMS computer.
2. Enter the following command:

telnet ntsname
Trying IP address ...
Connecting to IP address
Escape character is ...
Note:
Note:
If the connection does not work, you may have the wrong address for your
NTS. Check the /etc/hosts file.
3. Press Enter.
Rotaries defined:cli
Enter the Annex port name or number
4. At the annex: prompt, enter a cli command. See CLI commands on page 187 for
additional information.
CLI commands
The following table includes a list of the available cli commands. Enter the help
command to get a list of allowable cli commands at any point in a CLI session.
Command
Description
bg
Puts the job in the background.
connect
Uses LAT to connect to an advertised LAT service.
fg
Returns to an established job.
hangup
Disconnects all jobs and resets user CLI

connections.
help
Displays help information for commands.
hosts
Displays current Sun system table.
jobs
Displays a list of current jobs.
kill
Terminates a job.
lock
Locks a port.
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Command
Description
netstat
Displays network status.
ppp
Converts a CLI port to a PPP interface port.
queue
Displays or Removes queued requests.
rlogin
Connects to a Sun system.
services
Displays or Removes queued requests.
slip
Converts a CLI port to a SLIP port.
stats
Displays NTS statistics.
stty
Displays and modifies CLI port parameters.
telnet
Connects to a Sun system.
who
Displays NTS users.
Examples of using CLI commands

Example 1: Check NTS or port statistics
To display a list of all NTS users with port numbers, enter:
who
The system responds with a list of administered user names, locations per port, and
the NTS status.
Example 2: Check NTS or port statistics and administration
The stats command, without any arguments, gives overall statistics on the NTS. You
can check the Internet address, the serial ports received, and the transmitted numbers.
The stats -s5-7 command gives statistics on ports 5-7. This can be helpful to
check the receive and transmit on a per-port basis.
Using the CLI (in superuser mode) allows more flexibility. Do the following steps to enter
the CLI mode:
a. Enter the su command at the Annex: prompt.
You will be asked for a password. The default password is the IP address of the
NTS.
b. Clear the statistics (in superuser mode) by entering:
stats -c
c. Use NTS administration with the admin command.

The admin interface is the same as the na administration.
Example 3: Tap a port to check the data

To monitor all communications to or from a port (in super-user mode), do the following
steps:
1. Enter:
tap x
where x is the port number.
2. Stop monitoring the port by pressing Ctrl + A
3. Enter:
jobs
The system responds: +1 tap 7
4. Stop the job by entering:
kill 1
where 1 is the job number.
5. Exit the CLI mode by entering:
hangup
6. Check the connectivity of the CMS computer by entering:
ping IP_address
7. Stop the output by pressing Ctrl + A
For additional information, see the Network Terminal Server Administrator Users Guide.
Using panel indicators

The NTS front panel has six system indicators and eight status indicators.
The system indicators are labeled:
Power
Unit
Net
Attn
Load
Active
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The system indicators provide information about normal operations and problems that
occur. Use the system indicators and the ROM Monitor commands to diagnose problems.
The status indicators are numbered one through eight.
The status indicators display port activity during normal operations; each indicator supports
eight ports. When the NTS encounters a problem or an internal error condition, the
indicators display error information.
Note:
Note:
If an error occurs, save the status of the indicators. TSC personnel can use
this information to diagnose the problem.
During power-up and booting, it is more complicated to diagnose problems because they
can originate in the NTS, the transceiver, the Ethernet, or the CMS computer. However, the
indicators provide both a progress report and an error display to assist you in
troubleshooting.
Displaying port configuration

This section describes how to display the current configuration for a port or a range of
ports.
To find which port corresponds to a user:
1. Use an editor, such as vi editor to search through the /etc/local.admin/*info files.
2. If the files are not current or do not exist, they can be written from within the na
administration. Enter:
write ntsname /etc/local.admin/ntsname_info
where ntsname is the name of the NTS.
3. View the port, by choosing one of the following commands:
For a serial printer, enter:

show port=port_number/range
You can specify one port or multiple ports. For example, port 1 or port 1-10.
For parallel printers, enter:

show printer=port_number/range
Diagnosing NTS port problems

Listing NTS logins and ports on page 191
Troubleshooting NTS port problems on page 191
Listing NTS logins and ports

To diagnose an NTS-related port problem, you can print out each NTS login along with the
NTS port each login is using.
Enter:
/cms/toolsbin/cmstermwho
The system displays a list of NTS logins and NTS ports.
Troubleshooting NTS port problems

If none of the NTS ports seem to be working upon installation, do the following:
1. Check the ethernet wiring. One cable should run from the CMS computer to the first
port on the network hub unit, and a second should run from one of the other ports on
the network hub unit to a transceiver. The transceiver should connect directly to the
back of the NTS.
2. If the cabling is correct, enter:
/usr/sbin/ping nts_name
nts_name is alive
3. If the command times out or gives some other error condition, cycle power on the NTS,
and retry the command.
4. If the NTS is functioning properly, the power lights should eventually stop flickering and
display a green Unit and Net light. The TEST LED light may also be lighted.
5. If the NTS still fails to respond, check and reset the NTS address by doing the
following:
a. Reattach a console (set to 9600 baud, no parity, 1 stop bit) to the console port, and
cycle the power on the NTS.
b. Press the Test button within 10 seconds, and wait for the monitor: prompt to
appear.
c. To check that the unit has a current address and load, enter:
addr
Note:
Note:
If the values displayed are not correct, change them to match the addresses
given on the CMS computer in the /etc/hosts file. If the addresses were not
changed via user error, notify the Technical Service Center (TSC).
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6. Try different ethernet cables and swap out the transceiver. If the failure persists, call
the TSC for assistance.
7. If the NTS still fails to respond, replace the NTS.
Replacing the NTS

If the NTS fails and needs to be replaced, you can use existing configuration files to
readminister the NTS.
You can store configuration information on multiple files to use as a backup in the event
your NTS loses translation. If the backup fails, you can use the files in the following table to
readminister the ports. This table shows the factory defaults; the actual IP addresses and
NTS names may differ.
Device
IP address
NTS
File name
CMS Computer
192.168.2.1
host_computer
N/A
NTS (#1)
192.168.2.101
cmsterm1
cmsterm1_info
NTS (#2)
192.168.2.102
cmsterm2
cmsterm2_info
NTS (#3)
192.168.2.103
cmsterm3
cmsterm3_info
NTS (#X)
192.168.2.1XX
cmstermX
cmstermX_info
Use the read command to repopulate the nonvolatile memory on the NTS with your latest
translation by doing the following:
1. Select an NTS by entering:
annex ntsname
2. Load the stored configuration information for the first NTS from a file by entering:
read /etc/local.admin/ntsname_info
Note:
Note:
The configuration information is also stored in nonvolatile memory on the
NTS.
Setting annex parameters
Setting serial port parameters for port 1
.
.
.
command:
3. When you are finished, enter the following command to reset the terminal ports:
reset all@ntsname
# resetting all serial ports of annex ntsname
Checking port connectivity

To check the port connectivity for problems, do the following:
For 8- and 64-port NTSs, check the connection to each terminal, printer, or modem. See
Connecting terminals, printers, and modems on page 23 for details.
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For a 64-port NTS, check the three cables (A, B, and C) that run from the NTS to each
NTS octopus cable (see the following figure). Verify that the cables are correctly seated
at each end.
Resetting NTS ports

If the na port administration is questionable, reset the port to its default configuration.
Checking port administration on page 194
Resetting a port to the default configuration on page 195
Storing port configurations on page 195
Checking port administration

Do the following:
1. Check the port administration.
2. To reset the port to its default configuration, enter the na command at the system
prompt.
3. To associate all subsequent administration with a specific NTS, enter the following
command:
annex ntsname
Note:
Note:
The terminal address, ntsname, is the name defined in the /etc/hosts file.
Resetting a port to the default configuration

To reset a port or ports to the default configuration, do the following:
1. Enter the following command, where port_number/range can be a single port (x)
or a range of ports (x-y):
reset port_number/range
Note:
Note:
The preceding command makes the specified ports the default set. All
subsequent port commands will refer to these ports.
2. Enter the following command to reset the parameters associated with the default port
set:
read /etc/local.admin/defport
Note:
Note:
This returns the parameters to their factory defaults except for user_name,
location, and dedicated_address.
3. To reset to a 9600 baud terminal, enter the following command:
read /etc/local.admin/96term
4. To make any additional changes to the speed or parity, enter the following command
(2400 is only an example one of the speeds that you can use):
set port speed 2400
Note:
Note:
If the ports are not specified, the default setting is used.
Storing port configurations

To store the port configurations to a file:
1. Enter:
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Note:
Note:
At the end of provisioning, the write command downloads the port(s) and
settings you selected to a flat file for use at a later date (for example, when
you want to do a search or use a text editor).
cmsterm1: Annex-3-UX R7.0, 64 ports
writing...
command:
2. Reset the port exit the administration session by entering the following commands:
quit
Solving problems with NTS administration
Solving problems with NTS administration

Examples of common problems with NTS administration are described along with their
solution.
Version numbers do not match on page 197
NTSs are not recognized on page 197
Serial port warnings on page 198
Unknown pass phrase on page 198
NTS does not load the boot file on page 198
Version numbers do not match

Problem:
When you first start na it reports version R13.3 or later, but when you annex an NTS it
reports version R7.0.
Solution:
This is normal behavior when you are using older info files with more recent administration
software. Power cycle the NTS.
NTSs are not recognized

Problem:
When you try to annex an NTS you receive an error similar to ntsname not
responding or some other similar message indicating that the NTS is not being
recognized.
Solution:
You may have a problem with network connectivity or with routing. Quit the na command
and try to ping the NTS. If that fails, the NTS may be hung and may require a reboot via the
console terminal.
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Serial port warnings

Problem:
You receive warnings for serial port parameters like input_buffer_size and
bidirectional_modem, and so on.
Solution:
The new administration software retires a number of serial port parameters, and institutes
a large number of new parameters. Consequently, messages concerning serial port
parameters can be ignored.
Unknown pass phrase

Problem:
The NTS administration program has asked for a pass phrase, and you do not know it.
Solution:
If the system administrator has access-protected the NTSs, you will not be able to do
anything without knowing the pass phrase.
NTS does not load the boot file

Problem:
After administering an NTS, it fails to load the boot file. You can ping the NTS but cannot
telnet to, or use the Network Administrator (NA) utility on the NTS. If there are additional
NTSs setup they will be operating normally.
Solution:
When a NTS boots for the first time it uploads its boot file from the CMS system and stores
it in NVRAM for future use. Sometimes this file becomes corrupt. For more information,
see NTS fails to load the boot file on page 199.
NTS fails to load the boot file
NTS fails to load the boot file

After administering an NTS, it fails to load the boot file. You can ping the NTS but cannot
telnet to, or use the Network Administrator (NA) utility on the NTS. If there are additional
NTSs set up, they will be operating normally.
When an NTS boots for the first time, it uploads its boot file from the CMS system and
stores it in NVRAM for future use. Sometimes this file becomes corrupted.
To repair a corrupted file:
1. From a command prompt on the CMS system, enter:
mv /usr/annex /usr/annex.old
2. Enter:
mkdir /usr/annex
3. Enter:
chmod 755 /usr/annex
4. Reload the NTS drivers according to the instructions in the CMS software installation
document.
5. Power-cycle the NTS. Within 15 seconds, push the Test Switch button on the front of
the NTS.
The NTS goes through its hardware diagnostics, and the system displays the following
message:
Monitor:
6. To verify the configuration of the NTS, enter the following command:

addr
The system displays a series of prompts for the NTS network configuration.
7. Make any changes to the network settings or press Enter to accept the default
settings.
8. Enter:
boot
9. From the command: prompt on the CMS system, enter:
na
Annex network administrator R(current release number and date)
command:
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10. Enter:
annex cmstermx
where x equals the number of the NTS.
The system displays a message that is similar to the following example. The response
may differ depending on what type of NTS you have.
cmsterm(x): Annex-3UXR7, 64 ports
command:

read
/etc/local.admin/ntsx info
where x equals the number of the NTS.
12. Enter:
boot
13. Enter:
quit
Note:
Note:
If the NTS still fails to boot, re-administer the NTS according to Provisioning
an NTS on page 127. For additional troubleshooting information, see
Solving general NTS problems on page 185 and Solving problems with NTS
administration on page 197.
Appendix A: Administering ports using the

Solaris tools
This section describes how you administer terminals, printers, and modems using the
Solaris tools instead of the Port Administration tool as described in Administering ports with
the Port Administration tool on page 143.
!
Important:
Important:
The Port Administration tool is the recommended method for administering
ports, but you can use the Solaris tools if your Avaya CMS software does not
have the Port Administration tool.
Administering terminals with Solaris tools on page 202
Administering printers with Solaris tools on page 221
Administering modems with Solaris tools on page 239
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Administering terminals with Solaris tools

Administering terminals on an NTS on page 202
Port administration used for SAI/P cards on page 205
Port administration used for Aurora SBus Multiport cards on page 211
Administering terminals on an NTS

This section describes how to set port parameters for terminals connected using an NTS.
After the terminals are connected, you must complete the na administration for the CMS
computer to recognize the new terminal(s).
Note:
Note:
For terminals that have different configurations and parameters, see the
Network Terminal Server Administration Guide for details.
Configuring the NTS

To address and configure the NTS ports for terminals, complete the following steps:
1. Log in at the CMS computer as root.
2. Access the NTS administration software by entering:
na
Annex network administrator R current release number & date
command:
3. To associate all subsequent administration with a specific network terminal server,

enter:
annex ntsname
where ntsname is the administered name of the NTS.
For example, if the NTS is named cmsterm1, use the command annex cmsterm1
Note:
Note:
When you enter annex ntsname, that NTS becomes the default NTS until
another NTS is selected using the annex command. The default setting for
the NTS ports is 9600 bps, 8 data bits, no parity, and 1 stop bit.
You can specify one NTS or multiple NTSs. Use the recommended NTS names and
addresses as administered in the /etc/hosts file.
ntsname: Annex-3-UXR<current release number>, 64 ports
command:
4. For terminals, enter the set port command string on a single line at the command
prompt:
set port=port number/range mode dedicated type hardwired
dedicated_address IPaddress control_lines modem_control
location a location user_name a user speed 9600
Note:
Note:
Note:
The set port command string sets the parameters for the serial line ports.
The port number/range values you enter are the port numbers on the NTS.
You can specify a range of ports in the above command string, but the
location and user_name attributes should be port-specific.
Note:
Set location and user-name, and keep them populated to facilitate
troubleshooting.
Changes will take effect at next annex boot or port reset.
command:
For more details about using the set port command string, use the following table. You
do not have to set any parameters if the default parameters are correct.
Port generic
parameter
Default
parameter
Recommended
setting
Comments
port
NA
NA
Enter a single port number

(such as port=5), or a range of
port numbers (such as
port=3-9).
mode
cli
dedicated
NA
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Port generic
parameter
Default
parameter
Recommended
setting
Comments
type
hard-wired
hard-wired
NA
dedicated_address
0.0.0.0
IP address of CMS
computer
Set to the IP address of CMS

computer.
control_lines
none
modem_control
NA
location
""
"a location"
It is important to set this

parameter so port problems
can be traced.
user_name
""
"a user"

can be traced.
speed
9600
Match the baud rate of

your terminal (for
example, 9600).
Speed may be changed to your

baud rate.
data_bits
Can be set to match the

terminal settings.
parity
none
none

terminal settings.
stop_bits

terminal settings.
5. Use the following command to reset the terminal ports:

For example, to reset port 9, enter reset 9. To reset ports 12 through 15, enter
reset 12-15.
# resetting serial port <port number/range> of annex
<ntsname>
! CAUTION:
You can also use the reset all@ntsname command to terminate all
active sessions on the NTS. Use the reset all@ntsname command only
if no one else is logged in.
CAUTION:
6. To store the new port configurations to a file, enter:

<ntsname>: Annex-3-UX R(most current release number & date)
writing...
command:
7. To check the new port configurations, enter the following command:

show port=port number/range
where port number/range is a single port or a range of ports.
8. To get out of NTS administration, enter:
quit
Port administration used for SAI/P cards

Each port on an SAI/P card used by terminals or incoming modems needs to have a port
administered.
To find out which port monitors are running, enter:

sacadm -l
There will be one entry for each SAI/P card installed and administered.
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To see the administration for each port monitor, enter:

pmadm -l
There will be one entry for each port on that SAI/P card that is used for logging in from
a terminal or a modem. Ports used by printers or outgoing modems will not appear.
The figure below shows the process involved in port administration.
Setting up a terminal requires that you use either:
sacadm and pmadm commands
admintool & command
Administering terminals using sacadm and pmadm

1. To check to see if a port monitor ttysaipsaip letter already exists, enter:
sacadm -l | grep ttysaipsaip letter
2. If port monitor ttysaipsaip letter does not exist, enter the following command on a
single line at the command prompt for each serial port card:
sacadm -a -p ttysaipsaip letter -t ttymon -c /usr/lib/saf/ttymon
-v 1 -y serial ports
3. If any errors are reported or if there is one administered incorrectly, it can be removed
by entering:
sacadm -r -p <pmtag>
4. Enter the following command for each terminal and incoming modem connected to the
expander box (that is, connected to the serial ports card), on a single line at the
command prompt:
pmadm -a -p ttysaipsaip letter -s saip lettersaip number -i
root -f u -v 1 -m ttyadm -d /dev/term/saip lettersaip
number -l n9600 -s /usr/bin/login -m ldterm,ttcompat -S
n
Note:
Note:
The saip letter of the first SAI/P card in the above command is labeled
a. A second SAI/P card would be labeled b. SAI/P numbers range from
000-007.
5. If a port is administered incorrectly, the administration can be removed by entering:
pmadm -r -p ttysaipsaip letter -s svctag
The value for pmtag and svctag can be obtained from the pmadm -l command.
The value of the svctag is the same as the saip lettersaip number, which is
the same as the port number.
6. To remove the port administration for an entire ports card, enter:
sacadm -r -p pmtag
Example:
To administer two terminals connected to port 2 of the first SAI/P card and port 7 of the
second SAI/P card, you would enter the following commands.
pmadm -a -p ttysaipa -s a002 -i root -f u -v 1 -m ttyadm -d /
dev/term/a002 -l n9600 -s /usr/bin/login -m ldterm,ttcompat S n"
pmadm -a -p ttysaipb -s b007 -i root -f u -v 1 -m ttyadm -d /
dev/term/b007 -l n9600 -s /usr/bin/login -m ldterm,ttcompat
- S n
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Administering terminals using admintool

To administer terminals on SAI/P cards (8-port) using the admintool command:
1. Enter:
admintool &
The system displays the Administration Tool window:
2. Select the Browse pull-down menu, then select Serial Ports.

The system displays the Admintool: Serial Ports window.
The information in the window will differ depending upon your configuration.
3. Select the port you want to administer.
Note:
Note:
The Admintool of Solaris 2.5.1 allows administration of only one port at a
time.
4. Select the Edit pull-down menu, then select Modify.
The system displays the Modify Serial Port window.
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209
5. Click on the Expert button.
6. Click on the menu to the right of Baud Rate and select other.
The system displays the Baud Rate window.
7. In the /etc/ttydefs Entry text line, enter:
nbaud rate
Example:
8. Click on the OK button.

The Baud Rate window disappears and the Modify Serial Ports window becomes
active.
9. Select the Port Monitor Tag dropbox. Then select Other from the list.
10. In the Set Port Monitor Tag field, enter:

ttysaipa
11. Select OK.
12. Click on the Apply button.

The status line at the bottom of the window displays what port the system is
administering.
13. Click on OK.
The system displays the Serial Port Manager window, with the changes made to the
system. The ports selected in the beginning of this procedure are now administered for
terminals.
14. Repeat this procedure for each SAI/P card needing administration.
Port administration used for Aurora SBus Multiport cards

Each Aurora SBus Multiport card needs to have a port monitor administered.
To find out which port monitors are running, enter:

sacadm -l
There will be one entry for each Aurora SBus Multiport card installed and administered.
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Each port on an Aurora SBus Multiport card used by terminals or incoming modems needs
to have a port administered.
To see the administration for each port monitor, enter:

pmadm -l
There will be one entry for each port on that Aurora SBus Multiport card that is used for
logging in from a terminal or a modem. Ports used by printers or outgoing modems will
not appear.
The figure below shows the process involved in port administration.
Administering terminals using sacadm and pmadm

1. For each serial ports card, enter the following command on a single line at the
command prompt:
sacadm -a -p ttyaurcard number -t ttymon -c /usr/lib/saf/ttymon
-v 1 -y aurports
The card number represents the serial ports card number. Start at one for the first
card, two for the second, and so on.
2. Enter:
sacadm -l
3. Verify that there is one entry for each Aurora SBus Multiport card on the system.
4. If there are any entries that are not needed or if there is one administered incorrectly, it
can be removed by entering:
sacadm -r -p pmtag
5. For each terminal and incoming modem connected to the expander box (that is,
connected to the serial ports card), enter the following command on a single line at the
command prompt:
pmadm -a -p ttyaurcard number -s port number -i root -f u -v 1
-m ttyadm -d /dev/term/port number -l n9600 -s /usr/bin/login
-m ldterm,ttcompat -S n
6. If a port is administered incorrectly, the administration can be removed by entering:
pmadm -r -p pmtag -s svctag
The value for pmtag and svctag can be obtained from the pmadm -l command.
7. To remove the port administration for an entire ports card, enter:
sacadm -r -p pmtag
Example:
To administer two terminals connected to ports 2 and 7 on the first Aurora SBus
Multiport card, you would enter the following commands:
sacadm -a -p ttyaurcard number -t ttymon -c /usr/lib/saf/ttymon
-v 1 -y aurports
pmadm -a -p ttyaur1 -s 2 -i root -f u -v 1 -m ttyadm -d /dev/
term/2 -l n9600 -s /usr/bin/login -m ldterm,ttcompat S
n"
pmadm -a -p ttyaur1 -s 7 -i root -f u -v 1 -m ttyadm -d /dev/
term/7 -l n9600 -s /usr/bin/login -m ldterm,ttcompat-S
n"
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Administering terminals using admintool

To administer terminals on the Aurora SBus Multiport cards (8- and 16-ports) using the
admintool& command, do the following:
1. Enter:
admintool &
The Admintool: Users window appears.
2. Select the Browse pull-down menu. Then select Serial Ports.

The system displays the Admintool: Serial Ports window. The information in the
window will differ depending upon your configuration.
3. Highlight the port you want to administer.

The system displays the following window:.
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Note:
Note:
The Admintool of Solaris 2.5.1 allows administration of only one port at a
time.
4. Select the Edit pull-down menu. Then select Modify.
The system displays the Modify Serial Port window.
5. Click on the Expert button.

The system expands the Modify Serial Port window.
6. Click on the Service Enable button.

The system displays the Admintool: Set Baud Rate window.
7. In the /etc/ttydefs Entry text line, enter:
nbaud rate

The Admintool: Set Baud Rate window disappears and the system displays the
Admintool: Modify Serial Port window.
9. Click on the menu to the right of Port Monitor Tag and select other.
The system displays the Admintool: Set Port Monitor Tag window.
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10. Enter:
ttyaur2

The Admintool: Set Port Monitor Tag window disappears and the system displays
the Admintool: Modify Serial Ports window.
12. In the Streams Modules text line, enter:

ldterm,ttcompat
13. In the Expert Options area, click Create utmp Entry.

The system displays the following window:
14. Click on the Apply button.

The status line at the bottom of the window displays what port the system is
administering.
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15. Click on OK.

The system displays the Admintool: Users window, displaying the changes made.
The ports you selected in the beginning of this procedure are now administered for
terminals. Follow these procedures for each Aurora SBus Multiport card needing
administration.
Administering printers with Solaris tools

If the port_admin tool is not available, printers can be administered using Solaris.
Serial printers connected to an NTS on page 221
Serial printers connected to an SAI/P card on page 227
Serial printers connected to an Aurora SBus Multiport card on page 228
Parallel printers connected to an NTS on page 229
Parallel printers connected to the built-in port on an Ultra 5 or Blade 100 on page 232
Parallel printers connected to the built-in port on a SPARCserver on page 233
Removing a printer on page 234
Serial printers connected to an NTS

Set up the serial printers by connecting a serial printer to one of the NTS serial ports. After
the serial printers are connected, you must complete the following procedures:
Configuring the NTS on page 221
RTELNET administration on page 224
LPADMIN administration on page 225
Note:
Note:
For printers that have different configurations and parameters, see the
Network Terminal Server Administration Guide for details.
Configuring the NTS

To address and configure the NTS ports for serial printers, complete the following steps:
na
command:
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3. Associate all subsequent administration with a specific network terminal server by

entering:
annex ntsname
where ntsname is the administered name of the NTS. Use the NTS names and
addresses as administered in the /etc/hosts file.
Note:
Note:
ntsname : Annex-3-UXR current release number, 64 ports
command:
4. To administer a serial printer, enter the following command on a single line at the
command prompt:
set port=port number/range mode slave type hardwired
control_lines both input_flow_control start/stop
output_flow_control start/stop location location
user_name name speed printer_speed
Note:
Note:
Be sure to set location and user-name, and keep them populated to
facilitate troubleshooting.
command:
See the following table for more details about using the set port command string. You
Port generic parameter
Default
parameter
Recommended setting
Comment
port
NA
NA

(such as port=5), or a range
of port numbers (such as
port=3-9).
mode
cli
slave
NA
Default
parameter
Recommended setting
Comment
type
hardwired
hardwired
NA
dedicated_address
0.0.0.0
IP address of CMS
computer

computer.
control_lines
none
Set to both.
NA
input_flow_control
bell
Set to start/stop.
NA
output_flow_control
none
Set to start/stop.
NA
location
""
"a location"

can be traced.
user_name
""
a user

can be traced.
speed
9600
Set to match the speed of

the printer. Do not use
autobaud.
Speed can be changed to

match your printers baud
rate.
data_bits
Set to match the

requirements of the printer.

printer settings.
parity
none
Set to none.

printer settings.
stop_bits
Set to match the

requirements of the printer.

printer settings.
5. Use the following command to reset the printer ports:

reset 12-15.
# resetting serial port port number/range of annex
ntsname
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! CAUTION:
active sessions on the NTS. Use the reset all@ntsname command
only if no one else is logged in.
CAUTION:
6. To store the new port configurations to a file, enter the following:

ntsname : Annex-3-UX R current release number & date
writing...
command:
7. To check the new port configurations, enter the following command:

where port_number/range is a single port or a range of ports.
quit
9. Continue with rtelnet administration.
RTELNET administration
To place the command for serial printers in a file, continue with the following:
1. Edit the Speripherals file by using the following command:
vi /etc/rc2.d/Speripherals
2. Add a line for each printer port you just administered for the NTS. Enter on a single
line:
rtelnet -brao ntsname port# /dev/s_pdev_ntsname_port#
where ntsname is the name of the NTS and port# is the port on the NTS.
Example:
To set up cmsterm1, port 9, enter:
rtelnet -brao cmsterm1 9 /dev/s_pdev_cmsterm1_9
3. When finished adding entries, enter:
:wq!
4. Enter:
cd /
5. For each new printer just administered you must start a rtelnet process. Enter on a
single line:
rtelnet -brao ntsname port#
/dev/s_pdev_ntsname_port#
6. Enter:
7. Verify that there is one rtelnet process running for each administered printer.
Note:
Note:
If there is more than one rtelnet process running for a printer, use kill -9
process_ID to stop the process.
8. Continue with lpadmin administration.
LPADMIN administration
To run the command to administer serial printers, continue with the following steps:
1. For serial printers connected to the NTS, enter the following command on a single line
at the command prompt:
lpadmin -p printername -D printer location -i /usr/spool/lp/
model/standard -o nobanner -v
/dev/s_pdev_ntsname_port# -A
mail -T type -o stty=baud
rate
where printername is the name of the printer, and
where printer location is the location of the printer, and
where ntsname_port# is the NTS and port number administered using rtelnet, and
where type is the lpadmin type in the LPADMIN printer settings on page 225, and
where baud rate is the speed of the printer.
LPADMIN printer settings
Printer
lpadmin type
Emulation
mode
475 Dot Matrix
475
476 Dot Matrix
476
477 Dot Matrix
477
495 Laser
495hp
HP
570 Parallel Dot Matrix
570ibm
IBM
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Printer
lpadmin type
Emulation
mode
571libm
IBM
572 Serial Dot Matrix (Narrow Paten)
572
573 Serial Dot Matrix (Wide Platen)
573
580ibm
IBM
581
581ibm
IBM
583 Dot Matrix
583ibm
IBM
593 Laser
593hp
HP
595 Laser
hplaserjet
HP
5310 Dot Matrix
5310
5320 Dot Matrix
5320
6417 GIS Parallel Dot Matrix
ibmproprinter
IBM
Okidata 183
ibmproprinter
IBM
Okidata 320
ibmproprinter
IBM
Okidata 321
ibmproprinter
IBM
Okidata OL810e
hplaserjet
HP
Okidata OL830 Plus
hplaserjet
HP
Okidata ML321T
ibmproprinter
IBM
Okidata OP16N (120V)
hplaserjet
HP
Okidata OKIPAGE 24
hplaserjet
HP
2. To make a printer the default destination, enter the following command:

lpadmin -d printername
Note:
Note:
Only one printer can be designated as the system default printer.
3. Enter:
enable printername
The system enables the printer and displays the following message:
printername enabled
4. To complete the printer default destination and put the printer into service, enter:
accept printername
printername accepted
a. Log into CMS and select Maintenance > Printer Administration.
b. Administer the printer in CMS.
Note:
Note:
For more information, see the appropriate Call Management System
Administration book for your version of CMS.
Serial printers connected to an SAI/P card

Do the following to verify that a port monitor is not using the desired port
1. To see if there are any entries that use the same device, enter:
pmadm -l
2. If there is one, it needs to be removed. Enter:
where pmtag and svctag are obtained from the pmadm -l command done
earlier.
To administer a serial printer, do the following:
1. Enter the following command on a single line at the command prompt:
lpadmin -p printername -D comment -v /dev/term/saip letterport
number -A mail -T type -o nobanner -o stty=9600 cs8 -parenb cstopb -crtscts ixon
chown lp /dev/term/saip letterport number
chmod 600 /dev/term/saip letterport number
enable printername
where type is the lpadmin type in the LPADMIN printer settings on page 225.
printername enabled
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3. Enter:
printername enabled
4. If you wish to make the printer the default destination, enter the following command
from the CMS computer console:
5. If your printer has options that can be set, then set your printer to the correct speed, 8
data bits, no parity, 1 stop bit and xon-xoff flow control.
Note:
Note:
Serial printers connected to an Aurora SBus Multiport card

Do the following to verify that a port monitor is not using the desired port:
1. to see if there are any entries that use the same device (/dev/term/port number),
enter:
pmadm -l
2. If there is one, it needs to be removed. Enter:
where pmtag and svctag are obtained from the pmadm -l command done
earlier.
To administer a serial printer, do the following:
1. Enter the following command on a single line at the command prompt:
lpadmin -p printername -D comment -v /dev/term/port_number -A
mail -T type -o nobanner -o stty=9600 cs8 -parenb -cstopb
-crtscts ixon tabs"
Where type is the lpadmin type in the LPADMIN printer settings on page 225.

chown lp /dev/term/port_number
chmod 600 /dev/term/port_number
enable printername
printername enabled
3. Enter:
printername enabled
4. If you wish to make the printer the default destination, enter the following command
from the CMS computer console:
5. If your printer has options that can be set, then set your printer to the correct speed, 8
data bits, no parity, 1 stop bit and xon-xoff flow control.
Note:
Note:
Parallel printers connected to an NTS

Set up the printers by connecting the printer to the NTS parallel port. The port used to
connect parallel printers is found on the back panel of the network terminal server. This
NTS parallel port supports either a Centronics or Dataproducts compatible printer.
After the parallel printers are connected, you must complete the na and lpadmin
administration for the CMS computer to recognize the new parallel printer(s).
Configuring the NTS

Complete the na administration to set the NTS parallel printer up as Dataproducts.
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Do the following:
2. To access the NTS administration software, enter:
na
command:

enter:
annex ntsname
where ntsname is the administered name of the NTS. For example, if the NTS is
named cmsterm1, use the command annex cmsterm1.
Note:
Note:
Use the NTS names and addresses as administered in the /etc/hosts file.
ntsname: Annex-3-UXR current release number, 64 ports
command:
4. Depending on your terminal type, you must do one of the following:

a. For a Centronics interface, use the default value.
b. For a Dataproducts interface, use the following command:
set printer type dataproducts
Note:
Note:
The set printer command sets parameters for the parallel printer port that
you attach to a printer. Use the set printer command to configure the
following parallel printer port parameters: hardware_tabs, map_to_upper,
printer_width, type, and printer_speed.
For a Centronics interface, set the type parameter to the supplied default,
centronics. For a Dataproducts interface, set the type to dataproducts.
Note:
Note:
You can use the show printer command to review your changes.
5. To reset the parallel printer when you are done, enter:

reset printer X
where X is the number of the printer, 1 or 2.
resetting printer 1

quit
Continue with LPADMIN administration on page 231.
LPADMIN administration
Continue with the following for parallel printers:
1. For a parallel printer on the first NTS, enter the following command on a single line at
the command prompt:
lpadmin -p printername -D "comment about printer location" -v /
dev/lpnull -A mail -i /usr/spool/lp/cmsterm1pr -T type
Note:
Note:
The first parallel printer ports on the three other NTSs will use cmsterm2pr,
cmsterm3pr, and cmsterm4pr instead of cmsterm1pr. If the speed is not
9600, add the -o stty=baud to the command string. The second parallel
printer ports will use cmsterm1pr2 on the first NTS, cmsterm2pr2 on the
second, cmsterm3pr2 on the third, and cmsterm4pr2 on the fourth.
If your NTS has a different name (for example, newnts), use the following steps
(from the system prompt) to create a printer interface program for your NTS:
i. Copy the /usr/spool/lp/cmsterm1pr file to the /usr/spool/lp/newntspr file.
ii. Edit the /usr/spool/lp/newntspr file and replace the ANNEX=cmsterm1 line with
ANNEX=newnts.
2. To make a printer the default destination, enter:
Note:
Note:
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3. To enable the printer, enter:

enable printername
printername enabled
accept printername
Note:
Note:
Parallel printers connected to the built-in port on an Ultra 5 or

Blade 100
To administer a printer using the built-in port on the Ultra 5 or Blade 100 computer, use the
following steps:
1. Enter the following command on the console at the system prompt, for the built-in
parallel port:
lpadmin -p printername -D comment -v /dev/ecpp0 -A mail -i /
usr/spool/lp/cmsppr -T type
Note:
Note:

enable printername
printername enabled
accept printername
Note:
Note:
Parallel printers connected to the built-in port on a

SPARCserver
To administer a printer using the built-in port on the SPARCserver computer, use the
following steps:
1. For the built-in SPARCserver parallel port, enter the following command on a single
line at the command prompt:
lpadmin -p printername -D comment -v /dev/bpp0 -A mail -i /
usr/spool/lp/cmsppr -T type
Note:
Note:
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enable printername
printername enabled
4. To complete the printer default destination and put the printer into service, enter the
following command:
accept printername
Note:
Note:
Removing a printer
The Port Admin tool should be used to remove printers, see Administering ports with the
Port Administration tool on page 143 for more information. If the Port Admin tool is not
available on your version of CMS the printer can be removed using Solaris.
Removing a serial printer connected to a NTS on page 234
Removing serial printers connected to a SAI/P card on page 236
Removing serial printers connected to an Aurora SBus Multiport card on page 237
Removing parallel printers connected to a NTS on page 237
Removing a serial printer connected to a NTS

To remove a serial printer connected to a NTS:
1. Enter:
lpstat -t
2. Verify that there are no print jobs in queue.
3. To cancel one or more print jobs enter:

Note:
Note:
4. Enter:
lpadmin -x printer_name
na
command:
6. Associate all subsequent administration with a specific network terminal server by

entering:
annex ntsname
where ntsname is the administered name of the NTS.
7. Enter:
port_number/range
8. Enter:
read /etc/localadmin/defport
9. Use the following command to reset the printer ports:
reset 12-15.
<ntsname>

ntsname: Annex-3-UX R current release number & date
writing...
command:
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11. Enter:
quit
13. Delete the rtelnet line that references the removed port.
14. Press Esc and enter:
:wq!
15. Enter:
16. Verify that there are no rtelnet processes running for the removed printer.
Note:
Note:
If there is a rtelnet process running for the printer, use kill -9
process_ID to stop the process.
17. Perform the following steps within CMS:
b. Remove the printer from CMS.
Note:
Note:
Removing serial printers connected to a SAI/P card

To remove a serial printer connected to a SAI/P card:
1. Enter:
lpstat -t
Note:
Note:
4. Enter:
Note:
Note:
Removing serial printers connected to an Aurora SBus Multiport card

To remove a serial printer connected to a Aurora SBus Multiport card:
1. Enter:
lpstat -t
Note:
Note:
4. Enter:
Note:
Note:
Removing parallel printers connected to a NTS

To remove a parallel printer connected to a NTS:
1. Enter:
lpstat -t
Note:
Note:
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4. Enter:
Note:
Note:
Stopping the print scheduler utility

To stop the print scheduler utility:
1. Enter:
/usr/lib/lpshut
Administering modems with Solaris tools

This section describes how to configure port parameters for modems and devices that
behave like modems (for example, serial line switches).
Administering modems connected to an NTS

A modem connected to an NTS can be configured in one of two ways:
Outbound - initiates only outgoing calls.

After the outbound modems are connected, you must complete the na and rtelnet
administration for the CMS computer to recognize the new outbound modem(s).
Inbound - accepts only incoming calls.

After the inbound modems are connected, you must complete the na administration for
the CMS computer to recognize the new inbound modem(s).
For modems that have different configurations and parameters, see the Network Terminal
Server Administration Guide for details.
Outbound modems
This section provides examples for configuring and administering port parameters for
outbound modems.
Configuring the NTS

To address and configure the NTS ports for outbound modems, complete the following
steps:
na
command:
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enter:
annex ntsname
Note:
Note:
ntsname : Annex-3-UXR current release number, 64 ports
command:
4. For outbound modems, you can use one of the following set port command strings
depending on which modem you have. You must include all the parameters you want
to change.
For the U.S. Robotics Sportster Faxmodem, enter:
set port=port number/range mode slave type dial_in
dedicated_address IPaddress control_lines flow_control
input_flow_control eia output_flow_control eia location a
location user_name a user speed 9600
Note:
Note:
command:
See the following table for more details about using the set port command string. You
Default
parameters
Recommended setting
Comments
port
NA
NA

(such as port=5), or a
range of port numbers
(such as port=3-9).
mode
cli
slave
NA
type
hardwired
dial_in
NA
dedicated_address
0.0.0.0
IP address of CMS
computer
Set to the IP address of

CMS computer.
control_lines
none
flow_control
input_flow_control
bell
eia
output_flow_control
start/stop
eia
When using a Model 3715

as an outgoing modem, the
NTS port must be
administered for hardware
flow control with both input
flow control and output flow
location
""
"a location"

parameter so port
problems can be traced.
user_name
""
"a user"

parameter so port
speed
9600
Match the baud rate of

your outbound modem
(for example, 9600).
The speed may be

changed to your modems
baud rate. It is important to
set this parameter so port
data_bits

modem settings.
Issue 4.0 May 2005
241
Default
parameters
Recommended setting
Comments
parity
none
none

modem settings.
stop_bit

modem settings.
5. To reset the modem ports, enter:

For example, to reset port 9, enter: reset 9. To reset ports 12 through 15, enter
reset 12-15.
<ntsname>
! CAUTION:
CAUTION:

<ntsname>: Annex-3-UX R<current release number & date>
writing...
command:
7. To check the new port configurations, enter:

quit
Continue with rtelnet administration.
RTELNET administration
To place the command for modems in a file, continue with the following:
2. Add a line for each modem port you just administered for the NTS:
rtelnet -fmrt ntsname port# /dev/s_pdev_ntsname_port#
where ntsname is the name of the NTS and port# is the port on the NTS.
For example, to set up cmsterm1, port 9, enter:
rtelnet -fmrt cmsterm1 9 /dev/s_pdev_cmsterm1_9
3. When finished adding entries, enter:
:wq!
4. Enter:
cd /
5. For each new modem just administered you must start a rtelnet process. Enter:
rtelnet -brao ntsname port#
/dev/s_pdev_ntsname _port#
6. Enter:
7. Verify that there is one rtelnet process running for each administered modem.
Note:
Note:
If there is more than one rtelnet process running for a modem, use kill
-9 process_ID to stop the process.
8. Continue with lpadmin administration.
Inbound modems
This section provides examples for configuring and administering port parameters for
inbound modems connected to the NTS.
Configuring the NTS

The Complete NA Administration Method provides in-depth, step-by-step procedures for
administering inbound modems.
To address and configure the NTS ports for inbound modems, complete the following
steps:
Issue 4.0 May 2005
243

na
Annex network administrator R<current release number & date>
command:

enter:
annex ntsname
Note:
Note:
<ntsname>: Annex-3-UXR<current release number>, 64 ports
command:
4. You must include all the parameters you want to change. For inbound modems, use
the following set port command string:
set port=port number/range mode dedicated type dial_in
dedicated_address IPaddress control_lines modem_control
location a location user_name a user speed autobaud
Note:
Note:
See the following table for more details about using the set port command string.
You do not have to set any parameters if the default parameters are correct.
Port generic
parameter
Default
parameter
Recommended
setting
Comments
port
NA
NA
Enter a single port number (such as

port=5), or a range of port numbers
(such as port=3-9).
mode
cli
dedicated
NA
type
hardwired
dial_in
NA
dedicated_address
0.0.0.0
IP address of
CMS computer

computer.
control_lines
none
modem_control
NA
location
""
"a location"
It is important to set this parameter

so port problems can be traced.
user_name
""
"a user"
It is important to set this parameter

so port problems can be traced.
speed
9600
data_bits
Can be set to match the modem

settings.
parity
none
none

settings.
stop_bits

settings.
autobaud.
Do not use a specific speed.

command:
Issue 4.0 May 2005
245
5. Use the following command to reset the modem ports:

reset 12-15.
<ntsname>
! CAUTION:
CAUTION:

<ntsname>: Annex-3-UX R<current release number & date>
writing...
command:
7. To check the new port configurations, enter:

quit
Administering modems connected to the SAI/P cards

Inbound modem - For an inbound modem, administer the port the same way as for a
terminal.
Outbound modem - For an outbound modem, no port-specific administration is required.

Make sure that existing administration is removed from that port by entering the
following command:
pmadm -r -p ttysaipx -s sai/p letterport number
where x is card a or b.
For example, for port number six on SAI/P card A, you would enter the following:
pmadm -r-p ttysaipa -s a006
Administering modems connected to the Aurora SBus

Multiport cards
Inbound Modem - For an inbound modem, administer the port the same way as for a
terminal.
Outbound Modem - For an outbound modem, no port-specific administration is required.
Make sure that existing administration is removed from that port by entering the
following command:
pmadm -r -p ttyaurcard number -s port_number
Note:
Note:
Ports 12-15 on the 16-port expander box cannot be used to connect
modems.
Issue 4.0 May 2005
247
Glossary
ACD
See Automatic Call Distribution (ACD)
ADU
See Asynchronous Data Unit (ADU)
Agent
A person who answers calls to an extension in an ACD split. This person is

known to CMS by a login identification keyed into a voice terminal.
Asynchronous
Connector
A logical device used to control the computer timing protocol in which a

specific operation is begun upon receipt of an indication (signal) that the
preceding operation has been completed.
Asynchronous Data
Transmission
A scheme for transmitting data where each character is preceded by a start

bit and followed by a stop bit, thus permitting data elements to occur at
irregular intervals. This type of transmission is advantageous when
transmission is not regular (when characters are typed at a keyboard).
Asynchronous Data
Unit (ADU)
A data communications equipment (DCE) type device that allows direct

connection between RS-232 equipment and the digital switch.
Automatic Call
Distribution (ACD)
A switch feature. ACD is software that channels high-volume incoming call

traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
Avaya CMS
Avaya Call Management System (CMS). A software product used by

business customers that have a Avaya Inc. switch and receive a large
volume of telephone calls that are processed through the Automatic Call
Distribution (ACD) feature of the switch.
Boot
To load the system software into memory and start it running.
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249
Bus
Bus
A signal route to which several items of a computer system may be

connected in parallel so that signals can be passed between them.
In general, a multiconductor electrical path used to transfer information over
a common connection from any of several sources to any of several
destinations.
Cables
Wires or bundles of wires configured with adapters or connectors at each

end and used to connect two or more hardware devices.
CMS
Call Management System. See Avaya CMS.
CMSADM
Call Management System Administration. The part of the CMS software that
allows a user to administer features of CMS. See also CMSSVC.
Command
A command is an instruction used to tell the computer to perform a function

or to carry out an activity.
Daemon
Pronounced demon. A UNIX program that executes in the background

ready to perform an operation when required. Usually unattended processes
initiated at start-up, such as print spoolers, e-mail handlers or schedulers.
Data Communications
Equipment (DCE)
Any equipment that connects to Data Terminal equipment (DTE) using an

RS-232 standard interface. A modem is a DCE device.
Data Terminal
Equipment (DTE)
Data Terminal Equipment (DTE) includes terminals, personal computers, and

workstations. A Sun SPARCserver computer is a DTE device.
DCE
See Data Communications Equipment.
DCIU
See Data Communications Interface Unit.
Device
The term used to refer to the peripheral itself; for example, a hard disk or a
tape drive. A peripheral is sometimes referred to as a subdevice or an
Logical Unit (LU).
DTE
See Data Terminal Equipment (DTE).
EIA
Electronic Industries Association. An organization that sets standards for

consumer products and electronic components.
Error Message
An error message is a response from a program indicating that a problem

has arisen or something unexpected has happened, requiring your attention.
ESD
Electro Static Discharge
NTS
Host Adapter
An I/O card that plugs into the computer backplane and is used as an
interface between the computer system and the Small Computer System
Interface (SCSI) bus.
Host Computer
A computer that is attached to a network and provides services other than

simply acting as a store-and-forward processor or communication switch.
Host Name
A name that you (or the system administrator) assign to your system unit to
uniquely identify it to the Solaris operating system and to the network.
Interface
A common boundary between two systems or pieces of equipment.
Internet Protocol (IP)
An integral part of the internet communication protocol system (see

Transmission Control Protocol/Internet Protocol [TCP/IP]). The IP provides
the routing mechanism of the TCP/IP. See also Network Address.
Keyboard
An input device for entering information by typing.
Log In
The process of gaining access to a system by entering a user name and,

optionally, a password.
Log Out
The process of exiting from a system.
Modem
A device that enables a computer or terminal to establish a connection with

another computer or terminal and to communicate data through telephone
lines.
Network Address
A unique number assigned to each system on a network, consisting of the

network number and the system number. Also known as Internet Address or
Internet Protocol (IP) address.
Network Hub
Hardware that connects a computer to a Network Terminal Server (NTS).
Network Terminal
Server (NTS)
A hardware terminal that connects to the Network Hub via cabling. The NTS
provides 50-pin switch champ connectors used to attach 64 serial devices
using the patch panel cables and patch panels.
Network Terminal
Server Patch Panel
Hardware that has ports for connecting serial peripheral devices (for
example, printers, terminals and modems). The NTS patch panel connects to
the NTS via PBX-Champ cabling.
NTS
See Network Terminal Server (NTS).
Issue 4.0 May 2005
251
Password
Password
A character string that is associated with a user name. Provides security for
a user account. CMS computers require you to type a password when you
log into the system, so that no unauthorized person can use your system.
Port (I/O Port)
A designation of the location of a circuit that provides an interface between

the system and lines and/or trunks.
Printer
A physical device that takes electronic signals, interprets them, and prints
them on paper.
Recommended
Standard (RS)
Any one of several Electronic Industries Association (EIA) standards

commonly used in U.S. electronic applications.
Refresh Rate
The number of seconds CMS should wait for each update of the real-time
report data. A users fastest allowable refresh rate is defined in the User
Permissions - User Data window as a minimum refresh rate. The default
refresh rate when a user brings up the report input window is the
administered minimum refresh rate plus 15 seconds.
RISC
Reduced Instruction Set Computer. A computer architecture that reduces

chip complexity by using a simpler instruction set. RISC keeps instruction
size constant, bans the indirect addressing mode, and retains only those
instructions that can be overlapped and made to execute in one machine
cycle or less.
RS
See Recommended Standard (RS).
RS-232
An electrical interface standard, normally using a 25-pin (DB-25) physical

connector. The electrical portion of the interface is unbalanced (for example,
RS-232 has a positive voltage and a ground). This standard was officially
renamed TIA/EIA-232-E in 1984, but the RS-232 designation is still most
commonly used.
SBus Expansion
Subsystem
A peripheral device attached to a computer system. The SBus expansion

subsystem provides three additional SBus slots and space for two optional
SCSI hard disk drives. The SBus expansion subsystem consists of the
following: the SBus expansion chassis, the expansion adapter card (in the
computer system), and the SBus expansion subsystem cable.
Serial Interface
Y-Cable
A cable that attaches to the A/B port on the back of the SPARCserver
computer. The SPARCserver computer system has two serial ports located
on the two terminations of its optional serial interface Y-cable.
Write Permission
Slot
An electronic connection designed to receive a module or a printed circuit

board (such as a Single In-line Memory Module [SIMM] or a frame buffer
board).
Small Computer
System Interface
(SCSI)
A hardware interface that allows the connection of peripheral devices (such

as hard disks, tape drives and CD-ROM drives) to a computer system.
Solaris
The UNIX operating system package required by CMS.
Sun Enterprise
System
A series of host computer systems manufactured by Sun Microsystems Inc.

that are used to support CMS.
Sun SPARCserver
Computer
A host computer that is attached to a network and provides services other

than simply acting as a store-and-forward processor or communication
switch.
Syntax
The format of a command line.
System
A general term for a computer and its software and data.
Terminal
A device that consists of a video display and keyboard that you use to type
and display information. A terminal is connected to a serial port on the NTS.
This is not the same thing as a monitor.
TIA
Telecommunication Industry Association. An organization that sets standards

for physical level interfaces (RS-232, RS-422, etc.) and cellular radio.
TSC
Technical Service Center. The organization that provides technical support

for Avaya Inc. products.
UNIX System
The operating system on the computer on which CMS runs. A user can
access the UNIX system from the Commands SLK. SUN uses Solaris as its
UNIX operating system.
User ID
The login ID for a CMS user.
User Name
A combination of letters, and possibly numbers, that identifies a user to the

system.
Write Permission
A mode of CMS that allows the CMS user to add, modify, or delete data and
execute processes. Write permission is granted from the User Permissions
subsystem.
Issue 4.0 May 2005
253
Write Permission
Index
drivers
NTS . . . . . . . . . . . . . . . . . . . . . .114
A
adding
NTS . . . . . . . . . . . .
administering
modems . . . . . . . . . .
printers . . . . . . . . . .
terminals . . . . . . . . .
ADUs
extending cabling distances .
Allied Telesis network hub unit .
. . . . . . . . . . 140
. . . . . . . . . . 143
. . . . . . . . . . 143
. . . . . . . . . . 143
. . . . . . . . . . 46
. . . . . . . . . . 106
B
Bay Networks Annex NTS
driver installation . . . . . . . . . . . . . . . . 114
set up . . . . . . . . . . . . . . . . . . . . . 114
start-up files . . . . . . . . . . . . . . . . . . 118
C
changing internet protocol (IP) addresses
remote procedures . . . . . . . . . .
CLI tool . . . . . . . . . . . . . . . . .
connecting
modem to Aurora port . . . . . . . .
modems . . . . . . . . . . . . . . .
NTS network hub . . . . . . . . . . .
printers . . . . . . . . . . . . . . .
printers to SAI/P Port . . . . . . . . .
serial printers to SAI/P port . . . . . .
terminals . . . . . . . . . . . . . .
terminals to 8- or 16-Port NTS . . . .
terminals to SAI/P Port . . . . . . . .
. . . . . 127
. . . . . 186
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. 43
. 23
. 120
. 23
. 36
. 36
. 23
. 27
. 36
D
discontinued
modems . .
printers . .
terminals .
distance limits
ADU . . . .
Aurora port
SAI/P Port .
. . . . . . . . . . . . . . . . . . 96
. . . . . . . . . . . . . . . . . . 87
. . . . . . . . . . . . . . . . . . 66
. . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . 35
E
extending cabling distances . . . . . . . . . . . . . 46
F
fiber-optic network hub unit . . . . . . . . . . . . . 111
H
hardware availability . . . . . . . . . . . . . . . . 24
helplines . . . . . . . . . . . . . . . . . . . . . . 21
I
installing
Bay Networks Annex NTS drivers . . . . . . . .114
internet protocol (IP) addresses . . . . . . . . . . 127
M
modems
administering with Port Administration tool
Comsphere 3830 . . . . . . . . . . . .
connecting 8- or 16-port NTS . . . . . .
connecting to 64-port NTS . . . . . . . .
connecting to SAI/P port . . . . . . . . .
extending cabling distances . . . . . . .
Paradyne Comsphere 3910 . . . . . . .
Paradyne DataPort Express Model 3710 .
Paradyne DataPort Express Model 3715 .
Solaris tool administration . . . . . . . .
troubleshooting . . . . . . . . . . . . .
U.S. Robotics Sportster 14.4 Faxmodem .
U.S. Robotics Sportster 33.6 Faxmodem .
.
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147
. 96
. 28
. 31
. 37
. 48
. 91
. 98
. 99
239
183
. 97
. 89
N
network
fiber-optic sample configurations . . . . . . . . 103
Network Administrator utility . . . . . . . . . . . 185
network hub unit . . . . . . . . . . . . . . . . . .111
Issue 4.0 May 2005
255
NTS
64-port patch panel . . . . . . .
adding and removing . . . . . .
changing IP addresses remotely .
connecting NTS patch panel . . .
connecting to network hub . . . .
connectivity . . . . . . . . . . .
diagnostic tools . . . . . . . . .
distance limits . . . . . . . . .
driver installation . . . . . . . .
fails to load the boot file . . . . .
port configuration . . . . . . . .
port problems . . . . . . . . . .
removing from service . . . . . .
replacing . . . . . . . . . . . .
resetting ports . . . . . . . . .
set up . . . . . . . . . . . . .
setting up start up files . . . . .
troubleshooting . . . . . . . . .
troubleshooting administration . .
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125
140
127
125
120
122
185
. 26
.114
199
190
190
140
192
194
127
.118
185
197
resetting defaults . . . . . . . . . . . .
Solaris tools administration . . . . . . . .
storing configurations . . . . . . . . . .
print job
stop and reprint . . . . . . . . . . . . .
printer
loses power . . . . . . . . . . . . . . .
out of paper . . . . . . . . . . . . . . .
re-enabling . . . . . . . . . . . . . . .
text unreadable . . . . . . . . . . . . .
troubleshooting . . . . . . . . . . . . .
unreadable output . . . . . . . . . . . .
printer scheduler
restarting . . . . . . . . . . . . . . . .
printers
administering with Port Administration tool
Okidata ML321T . . . . . . . . . . . . .
Okidata OP16N . . . . . . . . . . . . .
. . . 195
. . . 201
. . . 195
. . . 164
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163
160
159
161
159
161
. . . 159
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147
. 87
. 88
221
R
O
optioning
modems . . . . . . . . . . . . . . . . . . . . 51
printers . . . . . . . . . . . . . . . . . . . . . 51
terminals . . . . . . . . . . . . . . . . . . . . 51
P
panel indicators . . . . . . . .
parallel printer
connecting to NTS . . . . .
connecting to SPARCserver .
connecting to Sun Blade. . .
connecting to Ultra 5 . . . .
patch panels . . . . . . . . . .
PBX-champ connectors . . .
PBX-champ connectors. . . . .
port administration
checking . . . . . . . . . .
Port Administration tool
about . . . . . . . . . . .
availability . . . . . . . . .
using . . . . . . . . . . . .
port connectivity
checking . . . . . . . . . .
port limitation
Aurora . . . . . . . . . . .
NTS . . . . . . . . . . . .
SAI/P . . . . . . . . . . .
ports
. . . . . . . . . 189
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. 32
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. 39
125
125
125
. . . . . . . . . 194
. . . . . . . . . 143
. . . . . . . . . 144
. . . . . . . . . 147
. . . . . . . . . 193
. . . . . . . . . . 41
. . . . . . . . . . 26
. . . . . . . . . . 35
removing
NTS . . . . . . . . . . . . . . . . . . . . . 140
S
serial printers
connecting to 64-Port NTS . . . . .
connecting to 8- or 16-port NTS . .
set up
NTS . . . . . . . . . . . . . . .
NTS start-up files . . . . . . . . .
software installation
Bay Networks Annex NTS . . . . .
Solaris tools
administering modems . . . . . . .
administering ports . . . . . . . .
administering terminals . . . . . .
printer administration . . . . . . .
StarLAN 10 fiber-optic network hub unit
supported hardware . . . . . . . . . .
. . . . . . . 30
. . . . . . . 27
. . . . . . 127
. . . . . . 118
. . . . . . 114
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239
201
202
221
111
. 24
T
terminal
fails to operate . . . . . . . . . .
terminals
2900/260lf Small Footprint terminal .
2900/AWTC . . . . . . . . . . . .
4000/AWTC . . . . . . . . . . . .
605 BCT . . . . . . . . . . . . .
. . . 171, 172
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. 52
. 76
. 81
. 74
615 CMT . . . . . . . . . . . . . . . .
615 MT . . . . . . . . . . . . . . . . .
620 MTG . . . . . . . . . . . . . . . .
705 MT . . . . . . . . . . . . . . . . .
715 BCT . . . . . . . . . . . . . . . . .
administering with Port Administration tool .
connecting to 64-port NTS . . . . . . . .
troubleshooting. . . . . . . . . . . . . .
tools
Port Administration . . . . . . . . . . . .
troubleshooting
modem connected to Aurora port . . . . .
modems . . . . . . . . . . . . . . . . .
NTS . . . . . . . . . . . . . . . . . . .
NTS administration . . . . . . . . . . . .
printer . . . . . . . . . . . . . . . . . .
serial printers connected to NTS . . . . .
terminals . . . . . . . . . . . . . . . .
terminals and Aurora SBus cards . . . . .
terminals and SAI/P cards . . . . . . . .
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Issue 4.0 May 2005
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Avaya Call Management System

Terminals, Printers, and Modems

2005 Avaya Inc.

Use (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration,

Your responsibility for your company's telecommunications

System administration documents

Hardware-/software-based security tools

Shared information between you and your peers

Telecommunications security experts

Your Avaya-provided telecommunications systems and their

Your Avaya-provided software applications, as well as their

Any other equipment networked to your Avaya products.

Avaya Call Management System

Connecting terminals, printers, and modems . . . . . . . . . . . . . . . . . . . . . .

Peripheral equipment availability . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting terminals, printers, and modems to an NTS . . . . .

Issue 4.0 May 2005

Configuring terminals, printers, and modems. . . . . . . . . . . . . . . . . . . . . .

Connecting a parallel printer to a Sun Ultra 5 or Sun Blade system

Configuring the 2900/260lf small footprint terminal

4 Terminals, Printers, and Modems

Issue 4.0 May 2005

Connecting a network hub unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting the Paradyne Comsphere 3910 modem configuration options .

6 Terminals, Printers, and Modems

Installing the Bay Networks Annex NTS software . . . . . . . . . . . . . . . . . . . . .

Installing, connecting and configuring an NTS . . . . . . . . . . . . . . . . . . . . .

Connecting the NTS to the network hub unit . . . . .

Administering ports with the Port Administration tool . . . . . . . . . . . . . . . . .

Determining the Port Administration tool availability . . . . . . . . . . . . . . . . . . .

Issue 4.0 May 2005

Appendix A: Administering ports using the Solaris tools . . . . . . . . . . . . . . .

Solving modem-related problems . . .

Resetting a port to the default configuration

Administering terminals with Solaris tools . . . . . . . .

8 Terminals, Printers, and Modems

Administering modems with Solaris tools . . . . . . . . . . . . . .

Issue 4.0 May 2005

10 Terminals, Printers, and Modems

Intended users on page 12

Conventions and terminology on page 14

Reasons for reissue on page 14

Related documentation on page 16

Issue 4.0 May 2005

Avaya support personnel

Avaya factory personnel

Contact center administrators

12 Terminals, Printers, and Modems

Connecting terminals, printers, and modems on page 23

Configuring terminals, printers, and modems on page 51

Connecting a network hub unit on page 101

Installing, connecting and configuring an NTS on page 113

Administering ports with the Port Administration tool on page 143

Troubleshooting on page 151

Appendix A: Administering ports using the Solaris tools on page 201

Issue 4.0 May 2005