Company Profile

Outstanding data centres.

Expertise you can trust.
Europes leading provider of premium
carrier-neutral data centres.

Front cover image

Routine checking
This page
New data centre capacity

03 / TelecityGroup

Introduction

Outstanding data centres.

Expertise you can trust.
TelecityGroup is Europes leading provider of
premium carrier-neutral data centres.
Organisations from around the world rely on
our highly-connected, resilient and secure data
centres to maximise the efficiency of their IT
operations, reduce overall risk, and free them
to focus on their own core business.
Our network of European data centres host
the major national and international telecoms
operators, content distribution networks and
internet exchanges. The worlds leading financial
services companies, cloud operators and
content companies also use TelecityGroup data
centres as hubs for connecting with each other.
Were data centre experts with a reputation
built on reliability, flexibility, transparency and
excellence in service delivery.

04 / TelecityGroup

Overview

Premium data centres.

Empowering your business.
Headquartered in London, TelecityGroup
operates data centres in prime locations
across Europe including Amsterdam, Dublin,
Frankfurt, Helsinki, London, Manchester, Milan,
Paris and Stockholm.
TelecityGroup provides premium
data centre and colocation services in
key connectivity hubs across Europe,
designed to meet your data centre needs
and connectivity requirements. Every
data centre will bring you flexible, scalable,
efficient and secure solutions with the
widest choice of connectivity options.
The TelecityGroup difference
Quality infrastructure and operations
TelecityGroup designs and builds data
centres in key locations to provide
sophisticated levels of resilience,
security and operational expertise
with extensive connectivity.
Flexible, transparent and
customer-focused
From the moment we first engage with
you, we provide flexibility at every stage
of the relationship. From choosing your
particular location in the data centre to
selecting the power, services and support
levels you require, we deliver solutions to
meet your evolving needs.
Experience
Everything we do involves designing,
building and operating data centres
throughout Europe. From cross-connects
and connectivity to complex power
management, we understand every
aspect of data centres and how to make
them work for your business.

Environmental leadership
TelecityGroup is recognised as the
industry leader in designing and
implementing innovative systems,
processes and technologies that
improve efficiency and reduce
carbon emissions.
Expanding European presence
We have an expanding presence of
premium data centre capacity in the
key cities where you need us most.
Our programme of demand-driven
expansion ensures we continue providing
capacity to support our customers
long-term business growth.
Unrivalled connectivity choices
Our carrier-neutral data centres deliver
direct and unrivalled access to the major
local, national and international telecoms
operators, content distribution networks,
major broadband networks and European
internet exchanges.
The worlds leading financial services
companies, cloud operators and
content companies use TelecityGroup
data centres as hubs for connecting
with each other.
Financial stability
TelecityGroup plc is a profitable and
financially robust UK FTSE 250 company
with a strong balance sheet and diverse
customer base.
Additional services
TelecityGroup offers a wide range of
value-added services including tiered
levels of support, internet connectivity
from multiple carriers and fully redundant
infrastructure through our disaster
recovery service.

250
TelecityGroup is a
strong and financially
robust FTSE 250
company that you can
trust with your business.
Data centre tour

100
Every day in each data
centre, over 100 checks
are performed on the
core infrastructure
and building management
systems.
Each month, we also
force a blackout to test
infrastructure response.
Checking air conditioning

07 / TelecityGroup

Infrastructure

Infrastructure you can rely on.

Resilient, secure & always available.
Our core business is designing, building and
operating highly-connected and secure
environments to house organisations technical,
web and IT infrastructure.
In every data centre, state-of-the-art
building management systems monitor
each critical element of the facility. We
have a rigorous and comprehensive
maintenance and investment programme
for each data centre.
Premium data centres
applying our expertise
TelecityGroup has a track record of
building and operating data centres
that customers can rely on. In every
TelecityGroup data centre, you can
be sure we have applied many years
of experience to create the best
possible facility for your technical,
web and IT infrastructure.
Resilient power
Fully redundant and resilient power
supplies, at a minimum of N+1, ensure
guaranteed uptime.

Our data centres:

Protect and connect your
web and IT infrastructure.
Help you drive
operational efficiency.
Offer the highest levels
of reliability.
Provide flexible support.
Are managed by experts.
Deliver infrastructure
adaptable to your needs.

Energy efficient
Our data centres are designed to operate
as efficiently as possible. New technology
and innovation are fundamental elements
of new data centre design, and we invest
considerable resources into ensuring that
the efficiency of our existing facilities is
the best in the industry.

Secure infrastructure
Extensive physical security,
including round-the-clock monitoring
and controlled biometric and
visual identification access, protect
our infrastructure.
Intelligent fire protection
Highly sensitive detection and
suppression systems minimise the
risk of fire.
Strong, stable and secure
When selecting TelecityGroup as your
data centre partner, you need to know we
are going to be there for the long term.
TelecityGroup is a financially secure
UK FTSE 250 company with a diverse
range of customers. This financial
strength ensures we can always provide
you with reliable services that adapt to
your changing and growing business.

08 / TelecityGroup

Connectivity

Unrivalled connectivity.
Unparalleled choice for your business.
Key national internet exchange points
(IXPs) located in TelecityGroup data
centres across Europe:

A TelecityGroup data centre is a thriving,

connected, digital ecosystem. Each carrierneutral facility gives you direct access to
an unrivalled choice of international and local
fixed line, broadband and mobile networks,
internet exchange points, content distribution
networks, trading platforms and cloud hubs.

To meet your peering and transit

requirements, you can interconnect
with Tier 1 and Tier 2 global and national
network providers, and Internet Service
Providers (ISPs).
Our data centres offer direct and
unrivalled access to the key European
Internet Exchange Points (IXPs), including
LINX, DE-CIX, AMS-IX, NETNOD and
France - IX. By taking advantage of the
flexibility and choice of connectivity in
our data centres, you can improve your
online performance and reduce your
network costs.

You can also connect directly to our

IP Multihome service, which allows
you to distribute your content through
multiple Tier 1 carriers and IXPs, without
the complexity of maintaining multiple
contractual relationships. Additionally
you can connect seamlessly with any
other TelecityGroup data centre via our
DWDM network service.

400
With over 400 carriers,
internet exchange points,
content distribution
networks, financial
services companies
and cloud hubs,
each TelecityGroup
data centre provides
maximum connectivity
options.
Testing a fibre install

/
24 7
We provide 24/7/365
onsite support in every
data centre.
Providing customer support

11 / TelecityGroup

Support

Data centre experts.

Dedicated to supporting
your business.
Every TelecityGroup employee has a
commitment to customer service, an honest
and transparent approach, and complete
confidence in our knowledge of data centres.
Our engineering experts engage with
our customers, applying their knowledge
to deliver flexible and practical solutions,
while our commercial teams work
with customers to provide solutions
that create value.
We understand the need for responsive,
expert, always available hands-on
support. Our teams are onsite day and
night, ready to support you.

Putting customers first

We invest significantly in
the quality and expertise of
our people.
Committed and
dedicated to you
100% of our team are
committed to delivering
exceptional service and
80% are in roles totally
dedicated to you.
Experienced and responsive
Our experienced and responsive
teams are available 24/7/365 to
provide ongoing maintenance
and support.

Whether youre planning to expand

your business or considering launching
new products and services, we are here
to offer the advice and support you
need. We believe no other data centre
partner is more focused on helping your
organisation thrive and improving the
way you do business.

We put a huge amount of trust into

TelecityGroup to ensure our equipment
is maintained 24/7 and weve been happy
with the service they have provided.
Seamus McCarville
CIO, Irish Continental Group

New data centre capacity

14 / TelecityGroup

Pan-European

Locations across Europe.

Expanding to meet your needs.
TelecityGroup has data centres in key markets
across Europe. Our expansion plans continue
to deliver premium carrier-neutral data centre
capacity to ensure customers can grow.

External data centre view

80%
80% of our staff are
employed in customerfacing roles. 100% are
committed to delivering
exceptional service.
Customer support

17 / TelecityGroup

Services

Flexible services.
Designed around your business.
Our experience managing a broad range of
customer data centre requirements enables
us to create a solution that matches your exact
needs. Our flexible approach, locations and
additional services also mean we can deliver
solutions unique to every business.
Many organisations face the challenge
of deciding whether to build or buy
data centre capacity. We can help you
avoid the cost and complexity of building,
powering and operating your own data
centre space.

Additional IT and
connectivity solutions
To complement our core
data centre services, we offer
a wide range of additional
solutions, including:
IT infrastructure design
and consulting.
Network services.
DDoS mitigation.
Internet security services.
Data backup.
Server management and
performance optimisation.
Disaster recovery and
data centre replication.

Our flexible approach

Flexibility
Flexible service configurations to
match your business needs.

From basic troubleshooting to

comprehensive hands-on support,
you define our level of engagement.

Consultative approach
We will always work closely with you
to understand your business and
design a service that is suited to
your requirements.

Core data centre services

We offer secure, resilient and fully
redundant facilities for organisations
seeking to house essential equipment.

Unrivalled connectivity
Our data centres offer direct access to
hundreds of carriers and major internet
exchanges. We also operate our own
inter-site network service.

Colocation
Our services range from single racks to
dedicated suites and complete data
floors. Whatever your requirements,
our team of experts can advise you on
implementing the best solution.
Flexible, scalable power densities
and delivery
You choose how much power you need
and where you want it to be delivered.

Resilience
Our infrastructure provides reliable and
consistent power availability and cooling.
Security without compromise
Multiple layers of security, from building
design through to advanced biometrics,
ensure your assets are secure.
Scalability
Scale your services as you grow.

18 / TelecityGroup

Industry leading

Setting the standard.

Meeting our responsibilities.
International standards

As the leading operator of carrier-neutral

data centres in Europe, we are committed to
excellence and setting the benchmark in our
environmental strategy and quality standards.
Committing to excellence
Our data centres are certified to the
following international standards:
ISO 27001
Information Security Management.
ISO 9001
Quality Management.
ISO 14001
Environmental Management.

Awards

OHSAS 18001
Occupational Health and Safety
Management.
PCI DSS
Payment card industry data
security standards.
EU Code of Conduct for data centres
Corporate Status
Each one of our data centres has
been audited and is operated to the
codes best practices for maximising
energy efficiency.
Carbon Trust Standard
Recognises our commitment to reducing
our impact on climate change by cutting
carbon emissions.
Recognition
The Data Centre Europe Awards 2012
European Award for Colocation.
The Data Centres Europe Awards 2010
Best European Colocation Facility.
Data Centre Dynamics Awards 2009
Innovation in data centre design and
outstanding contribution to the industry.
The Data Centre Europe Awards 2008
Outstanding Leader in Data Centres.

Environmental efficiency
At TelecityGroup, we believe we are
the most environmentally conscious
data centre operator in Europe. Our
data centres offer unparalleled energyefficient environments. This efficiency
will help your organisation demonstrate
its commitment to the environment.
We help influence both developers and
end users of data centre technology
through our membership of the Green
Grid. This global consortium seeks to
provide industry-wide recommendations
on best practice, metrics and
technologies that improve overall
data centre and business computing
energy efficiency.
Recognition
Greenbang Award 2010
Best Data Centre Innovation.
UK CEED National eWell-Being
Awards 2010
Innovative use of ICT to help
the environment.
Data centre leaders award 2010
Improved Data Centre Energy Efficiency.
Green Business Awards 2010
Highly Commended for Environmental
Project of the Year Award and IT
Operator of the Year; shortlisted for
Green IT Magazine Company of the Year.
Data Centres Europe 2009
Best Leadership and Innovation in
Environmental Policy.
Information Age Awards 2009
Finalist for Green IT Innovator of the Year.

1st
TelecityGroup was the
1st data centre provider to
adopt the European Union
code of conduct for
data centres.

Climate change research in a data centre

60%
60% of our business
growth comes from
existing customers
a result of our
commitment to building
open and lasting
relationships with them.
Explaining the cooling system

21 / TelecityGroup

Testimonials

From start-up to Fortune 500.

Companies rely on us.
Customers

We believe there is no better measure of our

success than the trust our customers place
in our services. Our dedication to meeting
customers needs has resulted in long-term
relationships with organisations that recognise
the part we play in supporting them.
After a highly competitive tender process, By outsourcing our hosting to data centre
experts TelecityGroup we dont need to
we chose TelecityGroup as they offered
worry about having the specialist
an unrivalled service. We are committed
competency in house. This means our IT
to providing our customers with the
resource can fully focus on the core
highest level of service at all times, and
business of bwin.
are confident that TelecityGroup can
help us reach and exceed our customers Richard Boije
expectations.
Head of IT Operations, bwin
Gerry Luttrell
Head of IT & Shared Services, DAA
We decided to outsource the hosting
and security of the site to a specialist, to
guarantee we could deliver a consistent
We needed something more than a
quality of service while focusing on the
traditional supplier, ideally a partner
sites content. TelecityGroups highly
who would understand our business as
resilient and secure facilities, combined
well as we did. TelecityGroup not only
with their skilled staff, offered just the
understood our needs, but they made
service we were looking for.
them a priority. As a result, we see them
as a central part of our organisation
Mike Coogan
and just as important as any member
Marketing & E-Commerce Director,
of the team.
Toys R Us
John McDonald
Technology & Operations Director,
Pigsback.com

22 / TelecityGroup

Take the tour

Visit our data centres.

Take the tour.
Amsterdam
+31 (0)20 564 0800
nl.info@telecity.com
Dublin
+353 (0)1 461 1200
ie.info@telecity.com
Frankfurt
+49 (0)69 900 210
de.info@telecity.com
Helsinki
+358 (0)9 4281 720
fi.info@telecity.com
London
+44 (0)20 7001 0000
uk.info@telecity.com
Manchester
+44 (0)870 750 2990
uk.info@telecity.com
Milan
+39 02 489 8000
it.info@telecity.com
Paris
+33 (0)149 97 30 60
fr.info@telecity.com
Stockholm
+46 (0)8 799 3800
se.info@telecity.com

Choosing the right data centre partner is an

important decision. You want a company that
can deliver the expertise and infrastructure you
need to reduce costs, improve performance, and
enhance your services.
At TelecityGroup, we build open, transparent and
lasting partnerships with all our customers. We
do this by delivering reliable data centre solutions
that enable you to concentrate on your core
business. Thats why we would welcome the
opportunity to meet you in person.
Visit one of our data centres and discover just
how far we go to deliver outstanding services that
support your business.

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Outstanding data centres.

Expertise you can trust.
Europes leading provider
of premium carrier-neutral
data centres.
www.telecitygroup.com

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