HP Trueview
HP Trueview
HP Trueview
Trust
your data
HP Trueview Inventory and Reconciliation Solution
The importance of inventory management systems grows every day in the context of
continuous network growth, number of devices, variety of applications, and volume of data
exchanged. Designed to inventory the network, first-generation systems relied on manual
documentation to populate and maintain the network view. Low data quality was an annoyance
but could be contained with appropriate business processes. Discovery tools were attached as
an afterthought and gave traditional systems some respite.
Not anymore. Networks are growing faster than manual data cleansing can cope with. Bad
data creates significant cost and impedes customer experience in many ways. For example,
the root cause of a fault is possibly not found; bad data may cause an exception during service
provisioning; or worse, customers may be unable to use your services because network planning
and traffic engineering operate on inaccurate data, potentially leading to customer churn.
This evolution in the telecom space brings a new set of requirements for an inventory
management solution:
Gives confidence in accurate dataThe user must have precise data and be notified when
data may not be up to date.
Provides information to allInventory data used to be the engineers realm. Today,
customer care, sales, and even customers may benefit from this information. It provides
pertinent information regarding outages, can help in planning business future, or lets
customers know what they are paying for.
Copes with growth and innovationYour systems must accommodate growth as your
company expands and innovates. The inventory needs to be able to reflect new devices and
services quickly and easily.
Is fast and manages costsYou must increasingly streamline and automate these activities,
as much as possible, to achieve the necessary reductions in network implementation and
service deployment costs. The success of this optimization is dependent on using inventory
data that accurately reflects the actual network.
Aligns with latest technologyTraditional inventory management solutions were built with
a focus on modeling physical connections between devices and dedicated point-to-point paths
across the network. With the evolution in technology, inventory management needs to cover
advanced virtual point-to-point and multipoint connectivity and service configurations carried
over converged data networks.
Achieve your business and operational goalsIT projects are successful provided they
address business, IT, and operational priorities. Unfortunately, CSPs like you may often
struggle in building key performance indicator (KPI)-driven business cases that include
addressing organizational change and redesigning your business processes to support nextgeneration inventory management requirements.
HP Solution Consulting Services can help by addressing inventory management in the context
of mapping business objectives to business process models and solutions across all your
relevant departments. These services can also include consulting-led engagements from
business benchmarking down to resolving complex, technical service issues and providing
recommendations.
Succeed in solution implementationThe HP CMS Services offering includes worldwide
implementation services by HP experienced teamsHP Solution Implementation Services
to deliver and integrate an inventory management solution on time and on budget while
increasing its value as related to OSS or BSS.
Order management
SOAP/XML
Operations
Design and
assign
Service
Inventory
Network
Service
designer
Customer/sales
Discovery and
reconciliation
Adapter
Trueview platform
Adapter
Network
engineer
Adapter
CLI/SOAP/SSH/JMS/SNMP
Network
Customer care
Once the reconciliation process has been run, there is usually a set of discrepancy scenarios
that can be automatically updated. Other scenarios may require investigation and action by a
user. HP Trueview Reconciliations user interface presents the network data graphically, clearly
identifies where the discrepancy exists, and lets the user take appropriate action to correct the
discrepancy. User acceptance and trust of an inventory system are solely based on the datas
accuracy. HP Trueview Reconciliation provides accuracy of data and makes it visible to users
data known to be accurate, suspect, or not verifiedso they clearly understand and have
confidence in the information they are working with.
The reconciliation and inventory capabilities are built into the same product, providing seamless
interaction and access to reconciliation results.
The solution can also be configured to operate with existing corporate inventory systems. When
used with existing inventory systems, the concepts of indicating data accuracy to the user are
provided as fully as possible, giving users confidence in the data they rely on.
Dynamic object menuAs objects are opened, they are automatically incorporated into
the menu until they are closed. This enables network objects to remain open until the user
is finished, enabling easy navigation between entities of interest within HP Trueview without
having to navigate through large tree-type menus.
Security model to enable wide utilizationSpecific data and functionality is easily
managed to support a wide variety of users accessing the system.
Single sign-onJ2EE container authentication enables integration into enterprise security
solutions such as Active Directory, LDAP, or Single Sign-on products. There is a common
browser-based client for read and write and read-only users. The client has no plug-ins,
which helps eliminate the need to install any software, and is accessible from a large number
of platforms.
Distributed security controlUser privilege management is distributed to team leads in
definable subsets.
Integrate easily
Review an interaction example
While fault and performance systems provide
real-time information in the context of physical
and logical configuration, HP Trueview Inventory
models all equipment to match this same context.
In this example, HP UTM facilitates data integrity
between HP Trueviews representation of the
network, and fault and performance management
systems. The result is a reliable root-cause
determination and service impact analysis.
HP Trueview fully integrates with other components in the HP OSS software portfolio, providing
a productized end-to-end fulfillment and assurance stack:
The HP OSS Fulfillment portfolio includes HP Trueview integrations with HP Order
Management and HP Service Activator.
HP Trueview interacts with HP OSS Assurance components through HP Unified Topology
Manager (HP UTM). HP UTM consolidates multiple service and resource inventory data sources
and feeds several target management systems to enable OSS data integrity.
HP Trueview provides standard web services interfaces for easy integration with external BSS
and OSS systems including customer relationship management (CRM), order management,
and activation systems.
Level 1Subdomains
Customer
Service
Product and
commercial
customer
management
Customer
and resource
service
management
Service
management
Order management
Problem
management
Activation
Inventory
Resource
Resource
management
Change and
configuration
Fulfillment
Fault
management
Performance
management
Common data
Assurance
10
Review HP Services
HP Services offers a proven way for navigating through your transformational journey.
HP Global Citizenship
At HP, global citizenship is our commitment to
hold ourselves to high standards of integrity,
contribution, and accountability in balancing our
business goals with our impact on society and
the planet. To learn more, visit hp.com/hpinfo/
globalcitizenship, and for information about
HP environmental programs, go to hp.com/
environment.
Learn more at
hp.com/go/oss
11
Copyright 2012, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is a U.S. registered trademark of the Microsoft group of companies. Oracle is a registered trademark of Oracle and/or its affiliates.
4AA4-3937ENW, February 2014, Rev. 1