Ho Ren So
Ho Ren So
Ho Ren So
One is a Western
more; the other is Eastern. But in this globalization era, the twain
shall meet and its a savvy businesspersons job to understand
both. One of my key duties as the head of a leading Japanese
company in India is to ensure cultural integration among teams.
Indian values are shaped through a curriculum of British origins;
well-educated staff can be quite Western-oriented in practice. This
can conflict with the collaborative Japanese way of conducting
business, called ho-ren-so. Understanding ho-ren-so may alleviate
conflict and improve business relationships.
Hokoku, Renraku, Sodan = Report, Contact, Consult. These are
the main pillars of ho-ren-so. It is essential to touch base with all
team members at all phases of project implementation. Initial
instruction tends to be generalized, even vague. The recipient
creates a work-plan. He goes to his supervisor to report, touch
base, and discuss. The supervisor assesses the authors skill set
and adjusts the mentoring strategy accordingly.
The leader gives feedback, with specific suggestions. This pattern
continues until the project goal is achieved, ensuring that the
supervisors expectations are met. There should be no surprises on
either side.
What results is a deep collaboration between the leader and
mentee. They share joint accountability and joint reward.
However, this style might not appeal to those leaning towards the
Western style of management. Ho-Ren-So can sometimes feel like
micromanagement.