ALCATEL-LUCENT OXO CONNECT

SMALL AND MEDIUM BUSINESSES

To compete and succeed in todays marketplace, small- and medium-sized businesses (SMBs) need
enterprise-class products. With increased simplicity, confirmed robustness and being connected,
all at a lower cost the Alcatel-Lucent OpenTouch Suite for SMB helps businesses grow.
Alcatel-Lucent OpenTouch Suite for SMB
offering is based on the new generation of
communication server called OXO Connect.
This robust communication server for small
and medium companies is ready to connect
and deliver cloud services with an extended
capacity of up to 300. OXO Connect is the
new generation of OmniPCX Office RCE with
a clear, future-proof direction for connecting
to cloud services and delivering advanced
services to SMBs. Moreover, OXO Connect
has a simplified licensing built on a single
Universal Telephony License and a new
service offer that guaranties three years of
free software upgrades. With this new offer,
Alcatel-Lucent Enterprise starts a new era
for SMB and confirms its leading position
in this market.

OpenTouch Suite for SMB includes the

following features:
Teamwork and collaboration to help teams
work together
Enhanced off-site mobility to keep users
connected to their business anytime,
anywhere
Wireline/wireless phones and efficient
desktops to increase productivity
Customer welcome to provide a
professional greeting and increase
customer satisfaction
Network infrastructure that reduces costs
by using a single infrastructure for voice
and data services

OXO Connect Compact

OXO Connect Small

OXO Connect Medium

OXO Connect Large

* New services to be available through H1/2017

FEATURES

BENEFITS

Connected

To deliver advanced cloud services: Rainbow, UC cloud

based services and new remote management operation*

All-in-one solution

Modularity, flexibility and scalability to meet the needs

of SMBs from 4 to 300 people in size

Conversation services on
application-enabled desk
phones, PCs and smartphones

Offer next-generation enterprise communication

experience

User-centric communications
experience across devices and
locations

Provides full-featured access to enterprise

communications services across devices while on site
or off

Business communications
services, including attendant,
routing and messaging services

Increased communication efficiency for employees with

new opportunities to reach contacts

Embedded voice-centric
customer service

Increase customer satisfaction by improving call

resolution

IP telephony infrastructure
flexibility and software
scalability

Reduces communication costs and enables the choice

of network configurations and IP, IP/TDM or TDM
endpoints, minimizing additional investment and
enabling a smooth migration

Simplified and unified

management

Reduces total costs of ownership for business

communication and conversation services

Plug and play and zero touch

deployment

Easy installation in full voice environment and/or

converged voice/data environment at reduced cost

SIP at the core

Optimized installation ready for next generation of

communications

TECHNICAL SPECIFICATIONS
COMMUNICATION SERVICES
Conversation services
Wideband VoIP, HD video
Enterprise presence, including
conversation status
Desktop phone and mobile phone control
from PC

Manager assistant

Call filtering
Hot line
Multiple manager/secretary
Team and group

Workgroup
Key system

Universal directory access

Groupware supervision

Single-identity: routing profiles

Audio notifications

User-defined routing rules

Route to one or several devices
Visual mailbox access
Hotdesking

Group (broadcast, parallel, cyclical,

sequential)

Desktop Communications

Alcatel-Lucent OmniTouch 8082 My Instant

Communicator Phone

Cloud Hybrid connection with Rainbow

Agent
Rainbow Essential services (Beta Q2/2017)
URL: www.openrainbow.com

Business communications services

Unified Directory access, call by name
Unified call log
Unified Instant messaging
Multiline telephony
Call options, speed dial
Audio conferencing
Personal and enterprise call routing and
forwarding
Call-back features
Multiline
Call queuing
Automatic route selection (ARS)
Direct inward station access (DISA),
substitution
Call recording
Call pickup
Paging
Call back
Intrusion
Call deflection
Divert
Joining
Barring
Paging
Emergency call
with local notification service and
history
Virtual number ( locations, PSAPs)

Alcatel-Lucent OXO Connect

ALCATEL-LUCENT ENTERPRISE DATA SHEET

Emulates Alcatel-Lucent 8068 Premium

DeskPhone
8068 look and feel
Full feature level (identical to 8068)
Smart display software module
Supported platforms
PC
MAC
Android
PIMphony Touch

Maximum capacity: 200

7-inch capacitive and haptic touch screens

Microsoft Windows (Modern UI)

for PC &tablet

Media player, screensaver and pictures

Easy deployment: Windows Store

Microsoft Outlook sync

Services

Audio conversation services

Rainbow services

Alcatel-Lucent IP Desktop Softphone

Softphone for business communication

services

conversation services

Unified directory

conference, record online

Session history

unified instant messaging

Visual messaging

unified call log

Favorites

unified visual voice mail

Manager conversations

unified directory access

Video calls
SIP and web services

one number, routing profile, mobility

management

10/100/1000 Ethernet

favorites, programmable buttons

Bluetooth handset

telephony presence

G722, wideband audio

802.3 AF PoE (class 3)

PIMphony

Maximum capacity: 200

Premium DeskPhones

Microsoft Windows (desktop mode)

Business communication services

Conversation services on PC desktop

Embedded alpha-numeric keyboard

Click-to-call

Back light

Visual mail box, call log

Display of participant name and

contextual feature keys

Supervision ( single/multi site)

Hands-free, loudspeaker announcement

PIM/directory

Assistant mode (operator)

Headset capability, such as Bluetooth

Microsoft Outlook

Alcatel-Lucent NOE protocol

Act!

Add-on supervision & smart display modules

GoldMine
Microsoft Access

DeskPhones

Alcatel-Lucent IP Touch 4018 phones

IBM Lotus Notes

LDAP

Alcatel-Lucent 4019 Digital Phone

Microsoft Windows

Alcatel-Lucent 8001 & 8001G DeskPhone

VOIP softphone

Alcatel-Lucent 8018 DeskPhone

Routing rule configuration (unique number)

Third-party SIP Phones

Third-party SIP

ALcatel-lucent My IC Plugin for Outlook

Open SIP

Maximum connections: 25 TAPI

2.0/200TAPI 2.1

Basic SIP

Try and Buy

Call dialog window
Directory federation

 Presence federation

Services

Attendant position (e.g., PC, Phone)

Supervision aggregation

conversation services

Automatic attendant

Pounce service

conference

Visitor registration

Yahoo, Skype

unified instant messaging

Normal/restricted mode control

Toolbar and context menu: SMS, Call,

conference, transfer, IM, E-mail,
Presence, Forwarding Rules

unified call log

Alcatel-Lucent My IC Web

unified visual voice mail

Directory services

unified directory access

UDA services

SIP softphone (SIP companion iOS and

Android)

Dial by name
Directory aggregation via My IC Plugin
for Outlook

Maximum capacity: 200

fall back on cellular

Web-based client

one number, routing profile,

mobility management

Abbreviated numbers: 2200

Individual repertories

Conference & Call recording

one number, routing profile, mobility

management

Instant messaging

favorites

Contact synchronization

Visual voice mail

telephony presence

CRM integration

Dial by name
Conversation services

Connection to external LDAP server

Up to 5000 names

Call log
Routing rule configuration (uniquenumber)

Mobility services
One number service: up to three devices
per user
OpenTouch Conversation (iOS, Android,
and Windows Phone), DECT & WLAN

Hospitality
Max room (guest rooms and administrative
sets) 300
Integrated application (up to 120 rooms)
Alcatel-Lucent OXO Connect Hospitality
link (OHL) (Up to 300 rooms)
Room management

Unified access (from any devices)

Wake up

Nomadic to any phone

Multiset support

Multiple/single call presentation

Phone booth

Get call feature

Metering
On-site mobility

Metering counters

Alcatel-Lucent OmniTouch 8118/8128 WLAN

and 8212/8232/8242/8262/8262Ex*
DECT Handsets

Traffic counters

Business communication services

Hands-free
Headset capability
Unified call log (AGAP set only)
Integration with notification- and locationbased services through Alcatel-Lucent
Application Partner Program (AAPP)

Accounting link
Printout facilities
OHL driver
Over IP accounting

Mailbox: 500
Max storage: 200 Hours
IM
Unified IM among users devices
& Applications
Instant notification, Conversation,
read status
System storage: Up to 5000,
Up to 30 days
Up to 100 characters per IM
Social network IM
via My IC Plugin for Outlook
Text messaging (does not cohabit with IM)
Free/preprogrammed
Texte message (32 chararters)
Unified messaging

Local call metering (XML/HTTP)

Voice mail in e-mail

Account code

Call log in e-mail

Duration-based forced disconnect

Conference
On-site and off-site mobility

6-party conference bridge

OpenTouch Conversation (OTCV)

3-party conference

Maximum capacity: 50

SIP conference module 4135 (5 parties

Software client with intuitive graphical

interface for following platforms:

Conference on SIP devices (3 parties)

CUSTOMER SERVICES
Architecture
All-in-one, fully integrated solution
Phone (Analog, Smart DeskPhones,
DeskPhones, Premium DeskPhones,
SIP, OTCV, Alcatel-Lucent IP Desktop
Softphone, DECT, WLAN)

Google Android

Call queuing

Mixed configuration: ACD, MLAA, SCR

and communication services

Microsoft Windows Phone

Call overflow

ACD/MLAA/SCR ports: up to 16

Apple iPhone

Single identity, business caller name

presentation, communication history,
on-call access to business services
Easy deployment:
Apple AppStore
Google Play
Windows Store
*Available in H1/2017

Alcatel-Lucent OXO Connect

ALCATEL-LUCENT ENTERPRISE DATA SHEET

Messaging services
Voice mail

Attendant Services

Alarm indication
Attendant group features

Smart Call Routing (SCR)

Busy lamp field

Maximum entries: 10000

Trunk and charging features

Routing criteria (customer code, CLI, DDI)

User management features

Routing destinations

Add-on module
Headset capability

ACD, MLAA, any destination

2 per entry, planning based
Planning: 10

OmniTouch Call center Office (ACD)

Welcome greeting

ACD services

Personal assistant

ACD group: up to 8
Group selection: longest idle time, rotating
priority, fixed priority

Transfer options: 5

Automatic fax detection

ITU-T T.38 UDP fax call (trunk)

Automated attendant

Priority levels between groups: 8

2 levels (customizable)

Group overflow

General mail box

Queue: 1 per group

Welcome service

Voice guidance: 7 per group

Information service: 50 information boxes

Customer code

Company greeting remote customization opening and closing hours

Agents features

Fax services

G3, super G3 fall-back

Attendant group

Fax over ITU-T G.711

Fax ECM option

Operations
Management
OMC (PC-based application)
Access level ( administrator, admin,
operator)

Maximum 32

Maximum attendant group: 8

Connectivity

Agent application

Maximum attendants per group: 8

IP (HTTPS)

PC agent application (optional)

Night greeting

ISDN (1 or 2 B)

Local application on IP Touch 8 and 9

series

Restricted mode

Call back

Time range (daily, weekly, bank holidays)

Platform

Agent status (logged out, wrap-up time,

pause, log in)

Attendant console

PC-based application

Free seating
Call classification

Maximum languages per tree: 4

Screen pop ups/CRM

5 different trees

Embedded database

3 level per tree

API to external CRMs

Voice prompts per language: 100

Waiting time in queue for call

Time range: 10

Visual queue control

Greeting messages

Outbound call: free dialing, copy

and paste, dial by name, LDAP

Maximum greeting : 20

PC application
Up to 8 simultaneous connected
supervisors
Real time ACD activity monitoring
(agent and group)
Three presentation modes
(modular, grid, tool bar)

Windows Server
Unique management access point

Multiple automated attendant (MLAA)

Personal statistics

Supervision

Windows

Customer database backup and

migration
Web-based portal
Diagnostic
Simple actions
Local administration (from the phone device)

Serviceability

Total duration: 320 s

Universal Telephony License

Individual, group, company

NTP server/client

Music on hold

SNMP (V2C)

16 seconds Default
Customized up to 10 minutes
External source
Multiple company welcome
Maximum entities (groups of users): 4
10 minutes music on hold per entity

MIB (read only)

TRAP: urgent alarm
Alarming
Urgent/non urgent
Alarming in email
History event
Zero touch

Statistic

PC application
System retains data for 14 months
Automatic printing of predefined reports
CSV export

Alcatel-Lucent OXO Connect

ALCATEL-LUCENT ENTERPRISE DATA SHEET

External Applications

DHCP

Video

Plug-and-play

Doorphone, SIP, My IC Phone peer-to-peer

video

OmniSwitch auto provisioning

OAW-AP1101
SIP profile import

INFRASTRUCTURE
Capacity
300 users ( max devices)
BHCA 1500
Capacity limits (overview)
Analog (2 wires) 300
IP and SIP

250

TDM

288

Architecture
All-in-one call server
Switching: TDM and IP + hybrid

Software
Linux: Linux Kernel 2.6.29.6

Hardware
CPU board

PowerCPU EE (PowerPC e300)

Covers
Chassis (compact, S, M, L)
All requirements and options
Memory Storage Daughter Board
(MSDB): 8GB ( EMMC)
Hardware watchdog
16 VoIP DSP channel
Daughter board (optional)
AFU: CD-player, door phone, loudspeaker
HSL1 or HSL2 : for multiple cabinet
interconnection (S,M,L chassis)
MiniMIX 2/0/2 (compact chassis only)
VOIP 32 (increase to 48 VOIP channels)
VOIP 64 (increase to 60 VOIP channels)
Chassis

Compact (C) Edition

AC/DC power supply: external
Backup battery: external (optional)

Installation: office environment,

wall-mounted
1 free modular slot

Digital Interfaces UAI 4, 8, 16

No fan

Analog Interfaces SLI 4, 8, 16

Height: 70 mm (2.75 in.)

BRA boards (T0) 2, 4, 8

Depth: 340 mm (13.38 in.)

PRA boards (T1, T2) 1

Weight (unpacked): 5.1 kg (11.24 lb.)

Analog trunk(1) 2,4

Power maximum/typical: 40 W / 25W

Mixed boards T0/UA/SL 2/4/4, 4/4/8,

4/8/4

Noise level: 0
Chassis: racks S, L, M
Standard in S, M, L Editions
Fan
Rack (19-inch rack)
AC/DC power supply: Integrated
B
 ackup battery: Internal / external
(Option)
Installation: stack, rack, wall-mounted

Mini-MIX2/0/2
LAN
Ethernet LANswitch LanX 16
10/100/1000 BT auto-sense unmanaged

Application partner interfaces

(AAPP)
SIP

Small (S) 1U

CSTA, TAPI 2.0, TAPI 2.1

2 free modular slots

Alcatel-Lucent Hospitality Link

Height: 66 mm (2.60 in.)

Local call metering application (LCMA)

Width: 442 mm (17.40 in.)

Depth: 400 mm (15.75 in.)
Weight (unpacked): 6 kg (13.22 lb.)
Power maximum/typical: 70W/28W
Noise level: maximum 40dBA
Medium (M) 2U
5 free modular slots
Height: 111 mm (4.37 in.)
Width: 442 mm (17.40 in.)
Depth: 400 mm (15.75 in.)
Weight (unpacked): 11 kg (24.25 lb.)
Power maximum/typical: 88W/40W
Noise level: Max 41dBA
Large (L) 3U
8 free modular slots
Height: 154 mm (6.06 in.)

Weight (unpacked): 13 kg (28.7 lb.)

Power maximum/typical: 108W/57W
noise level: Max 45dBA

ALCATEL-LUCENT ENTERPRISE DATA SHEET

Analog mixed boards APA/UA/SL 4/4/

4-1, 4/4/8-1, 4/8/4-1

C
 ombination: up to 3 chassis,
maximum of 27 free slots

Depth: 400 mm (15.75 in.)

Network

Width: 345 mm (13.58 in.)

Width: 442 mm (17.40 in.)

Alcatel-Lucent OXO Connect

Interface boards

Terminals

Alcatel-Lucent OmniVista 8770

Accounting and VoIP Ticket Collector, call
detail records
QSIG
Urgent alarm (SIP/ISDN trunk)

SIP: Session Initiation Protocol

SIP public trunk
SIP private trunk
SIP peering
SIP end points (local users)
Alcatel-Lucent SIP devices
Third-party devices (AAPP)
SIP capabilities
RTP direct
Multiple RTP flow
SIP notification (IM)
Video (RTP direct)
Public configurable SIP number format
Static NAT (SIP ALG/ SBC less topology)
Header to routing based

 Support for multiple SIP registrars

(Per DDI, per range)

Networking
Private networking protocols

Backup proxy (immediate swap)

SIP networking

Dual Inband DTMF/ RFC 2833

H323 networking
ISVPN ( T0/T2)

IETF standards

QSIG-BC (DLT0 DLT2)

SIP RFC
Trunk standards compliance
RFC 3261 RFC 3261 RFC 3262
RFC 3264 RFC 2327 RFC 2833
RFC 2822 RFC 3515 RFC 360
RFC 3966 RFC 3398 RFC 3323
RFC 3324 RFC 3325 RFC 3892
RFC 1321 RFC 2617 T38 ITU-T
RFC 3263 RFC 4244 RFC 4904
RFC 3605 RFC 3326 RFC 3840

MAximum of 3000 entries

Least cost routing
Multicarrier access

Multisite

Directory synchronization (OMC)

Security
Authentication

User authentication: login/password

(4 or 6 digits)
Management authentication: login/
password (8 characters)
HTTPS: server certificate self-signed
System certificate export
System certificate import from
Public authority
Call server compliant with HTTP proxy

VoIP
Traffic filtering

G.711 A-law and -law, G.723.1A, G.729.

AB audio

Cal server

G711, G722, G723.1, G729

Client/device (IP Touch / MyIC 8082)

ARP spoofing protection

Call admission control

ARP spoofing protection

Automatic compression algorithm

allocation

PC port filtering

Dynamic jitter buffer, echo cancellation,

packet loss concealment (PLC), VAD:
silence suppression and comfort noise
generation

SIP perimeter defense

In band DTMF (Q1 2015)

Generic signal qualification and modem
transport
Anti-saturation mechanism; backward and
forward automatic gain control
Embedded signal quality diagnostic tool
Quality of service: TOS or DiffServ tagging,
802.1 p/Q

Video
Codec path through (RTP direct)
LifeSize Video Center (AAPP)
Door phone(s) integration
Peer-to-peer (SIP device/trunks)

Alcatel-Lucent OXO Connect

ALCATEL-LUCENT ENTERPRISE DATA SHEET

Remote and Local LAN access locked

after repeated authentication errors

User rights to service

PC-based supervisor application

DTMF Q23, robust DTMF relay, RFC 2833

PIN for remote substitution (DISA)

Time range and calendar based

TS 24.229

G722, audio wideband

PIN codes for calls (barring and

substitution)

Normal/restricted modes, based on

time ranges

RFC 3052 RFC 3327 RFC 6140

SIP best practices: RFC 4504

4 or 6 digit password (user)

ARS overflow on busy carrier

Up to 5 sites

RTP RFC: 1889, 1890, 2198, 3550, 3551,

3711, 3362

User account lock notification (alarm,

e-mail)

Barring categories
ARS (automatic route selection)

RFC 4028 RFC 3581 RFC 4916

Phone standards complianceRFC 3261

RFC 2327 RFC 3515 RFC 4733
RFC 3891 RFC 3420 RFC 3265
RFC 3550 RFC 3551 RFC 3264
RFC 3842 RFC 3966 RFC 3892
RFC 1321 RFC 2616 RFC 2617
RFC 5373 RFC 3398 RFC 3323
RFC 3325 RFC 4028

User authorization to communication

services

Miscellaneous

Network time protocol (NTP) server

and client for network-wide time
synchronization
Remote access by modem:
List of authorized CLI
Call back to configured number
HTTPS for management and end-user
applications
Alarm server

Live and notification call services with

location information
Periodic live call for proactive security
Alarm calls with specific alarm button,
man down, shock, no movement
detection
Key events calls for end user signaling
task progress
Status call for updating handset status to
central server
Alarm server
T2 connectivity
SIP connectivity
Isolated worker protection device (PTI)

SIP method authentication (RFC 2617) for

SIP phones and public SIP trunking
Quarantine/blacklisting due to abnormal
traffic (too many messages in a short time)

DECT

DECT radio
Radio DECT/GAP/AGAP
Radio frequency range

Automatic blacklist for hostile IP addresses

1.88 GHz to 1.90 GHz (Europe)

Thresholds for identifying hostile IP

addresses

1.91 GHz to 1.93 GHz (South America)

Connection tracking

1.92 GHz to 1.93 GHz (United States)

with power adaptation
Alcatel-Lucent 4070 DECT Base Station

Encryption

SSLv3 for secure HTTP session

HTTPS: 2048 bits RSA keys

Six simultaneous communications

2 UA interfaces
Maximum devices registered: 200
Inline powered
Alcatel-Lucent 8340 and 8340-C Smart

IP-DECT Access Points

Call persistency

Radio

11 simultaneous communications per AP

Proxy mobile IP for Layer 3 handover

ETSI EN 300 328: 2.4 GHz

16 AP

Fast handover WPA2 opportunistic

key caching

ETSI EN 301 893: 5 GHz

Maximum devices registered: 50

POE or POE injector

Voice-aware scanning

FCC Part 15 Subpart C and D and E

Outdoor versions

Voice-aware 802.1x re-authentication

Integrated DAP manager for automated

configuration and handset roaming
Over-the-air synchronization
Mixed DECT and IP DECT configuration

EX environment

International directives

Cenelec EN 60079-0

EC & EU Directives

Cenelec EN 60079-11

1999/519/EC: SAR
2009/125/EC: Ecodesign

WLAN
OmniAccess WLAN access points and WLAN
controllers

ETSI EN 301 406: DECT

2011/65/EU: ROHS
2012/19/EU: WEEE

Miscellaneous environments

IEC 60945: maritime

Environmental conditions

2014/53/EU: RED

ETSI ETS 300 019 Part 1-1: storage

IEEE 802.11a/b/g/n

2014/35/EU: LVD

IEEE 802.11i

2014/30/EU: EMC

ETSI ETS 300 019 Part 1-2:

transportation

Radio frequency (RF) range

2014/34/EU: ATEX

ETSI ETS 300 019 Part 1-3: in use

2.4 GHz to 2.4835 GHz (b and g)

5.150 ~ 5.250 GHz (low band)

Safety

Telecom

5.250 ~ 5.350 GHz (mid band)

IEC 60950-1

ETSI EG 201 121

5.470 ~ 5.725 GHz (Europe)

UL 60950-1

ETSI ES 203 021

5.725 ~ 5.850 GHz (high band)

Automated radio coverage

SAR

ETSI TBR 021, 010, 022, 003, 033, 004,

034, 008, 038

Dynamic RF management for AP channel

power and channel optimal setting

Cenelec EN50360

ITU-T H.323

Cenelec EN50385

FCC part 68

Self-healing around failed access points

Cenelec EN62311

Canada CS03

FCC OET 65 and IEEE 1528

Over voltage and over currents

Wireless security

WEP, WPA, WPA-PSK, WPA2 and

WPA2-PSK

EMC

Integrated stateful firewall

IEC-CISPR32 Class B

Rogue access point detection and

containment

Cenelec EN55022 Class B

Wireless IDS/IPS

FCC Part 15B

Quality of service

Standardized
Over-the-air QoS: 802.11e
WMM (EDCA)
802.11e Power Save (U-APSD)

IEC-CISPR22 Class B

Cenelec EN55032 Class B

IEC-CISPR24
Cenelec EN55024
IEC-EN61000-3-2
ETSI-EN 301 489-06: DECT
ETSI-EN 301 489-17: Bluetooth and WLAN

802.11e Traffic Specification (TSPEC)

SRP mode
Connection admission control with
graceful load balancing
802.1p DiffServ marking

enterprise.alcatel-lucent.com
Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated
companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective
owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any
responsibility for inaccuracies contained herein. (November 2016)

ITU-T K.21, K.22