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    Debt Collection Officer

    Uploaded by

    Gregory Kagooha
    This position reports to the Debt Collections Manager and is responsible for ensuring prompt collection of loans, maintaining adequate loan documentation, and advising on collection strategies. Key responsibilities include collecting loans under 60 days past due, ensuring loan loss provisions and written off ratios remain within acceptable margins, documenting all collection actions, and maintaining good rapport with delinquent customers. The position requires field work 85% of the time with some office duties and focuses on collecting written off loans while keeping documentation complete.

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    Debt Collection Officer

    Uploaded by

    Gregory Kagooha
    143 views2 pages
    This position reports to the Debt Collections Manager and is responsible for ensuring prompt collection of loans, maintaining adequate loan documentation, and advising on collection strategies. Key responsibilities include collecting loans under 60 days past due, ensuring loan loss provisions and written off ratios remain within acceptable margins, documenting all collection actions, and maintaining good rapport with delinquent customers. The position requires field work 85% of the time with some office duties and focuses on collecting written off loans while keeping documentation complete.

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    This position reports to the Debt Collections Manager and is responsible for ensuring prompt collection of loans, maintaining adequate loan documentation, and advising on collection strategies. Key responsibilities include collecting loans under 60 days past due, ensuring loan loss provisions and written off ratios remain within acceptable margins, documenting all collection actions, and maintaining good rapport with delinquent customers. The position requires field work 85% of the time with some office duties and focuses on collecting written off loans while keeping documentation complete.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    143 views2 pages

    Debt Collection Officer

    Uploaded by

    Gregory Kagooha
    This position reports to the Debt Collections Manager and is responsible for ensuring prompt collection of loans, maintaining adequate loan documentation, and advising on collection strategies. Key responsibilities include collecting loans under 60 days past due, ensuring loan loss provisions and written off ratios remain within acceptable margins, documenting all collection actions, and maintaining good rapport with delinquent customers. The position requires field work 85% of the time with some office duties and focuses on collecting written off loans while keeping documentation complete.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    This position reports directly to the Debt Collections Manager and is 85% field-based with 15%

    in office
    PURPOSE OF TTHE POSITION
    Ensure quality loan portfolio for VFU
    Ensure prompt collections on written off portfolio in the assigned VFUs branches

    Ensure that loan loss provision is kept below acceptable margin in the branches assigned

    Collect and coordinated asset disposals from debtors

    Keep track of documentation of all actions taken to collect from bad debts

    Coordinate and monitor activities of external debt collectors in liaison with branch
    managers and Debt Collections Supervisor

    Advise the debt collections Manager on suitable strategies of bad debt collection

    Work hand in hand with credit officers for timely collections on loans disbursed.

    Prepare monthly reports showing the progress on loan appraisal, monitoring and recovery
    processes, clearing showing areas that require improvement.

    MAJOR RESPONSIBILITIES AND OUTPUTS


    Ensure prompt collections from loans under 60 days (70%)
    Key tasks and outputs
    PAR 1 day in the branches assigned should be under 3%
    Maintain loan provisioning under acceptable margins.

    Review daily reports on loans due for collections under 60 days and promptly recover all
    due amounts.

    Make monthly reports on irregularities discovered in the field with time bound action
    points

    Update register for confiscated assets and actioned report of the proceeds.

    Ensure complete and adequate documentation for all collections processes (20%)
    Key Task and output
    Completeness of all loan transferred to debt collections unit showing track of steps taken
    to collect funds outstanding.
    Collect from all written off loans. Maintain the written ratio below 3%quality of the loan
    portfolio of VFU within the zone/ region (5%)
    Key Tasks and Outputs
    Average written off ratio should be kept under 1.5% in the branches assigned.

    Closely monitor delinquent loans and ensure that they dont cross to 180 days

    Maintain a good rapport between delinquent customers and management (5%)


    Key Tasks and outputs
    Zero customer complaints regarding communication and the process for recovery.
    Good customer relationship management for delinquent customers
    Other competencies/Attributes
    Must be a committed and trustworthy individual, able to stand above denominational
    diversities
    Must have riding skills with a valid riding permit

    Should be able to uphold VFU core values at all times

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