Brink User Manual v16.08.12

Five Guys Par Brink User Manual v16.08.
12 1|Page
Five Guys Par/Brink User Manual

V16.08.12
Five Guys Par Brink User Manual v16.08.12 2|Page
Contents
Five Guys Par/Brink User Manual .................................................................................................................. 1
Getting Started .............................................................................................................................................. 4
Steps to get started for new and conversion stores: ................................................................................. 4
Brink Portal Overview .................................................................................................................................... 6
Home ......................................................................................................................................................... 6
Dashboard ............................................................................................................................................. 6
Devices .................................................................................................................................................. 7
Reports ...................................................................................................................................................... 7
Configurations ........................................................................................................................................... 7
Settings Editor ....................................................................................................................................... 8
Scheduled Reports............................................................................................................................... 11
Orders ..................................................................................................................................................... 11
Search Orders ...................................................................................................................................... 11
Accounting .............................................................................................................................................. 12
Deposits............................................................................................................................................... 12
Exports .................................................................................................................................................... 12
Sales .................................................................................................................................................... 12
Basic Functions on the POS ......................................................................................................................... 13
Clocking In and Out, Breaks ..................................................................................................................... 13
Steps to Clock In .................................................................................................................................. 13
Steps to Go On Break .......................................................................................................................... 14
Steps to Return from Break ................................................................................................................. 14
Steps to Clock Out ............................................................................................................................... 15
Signing into the Order Screen ................................................................................................................. 15
Taking orders ........................................................................................................................................... 16
Split orders .......................................................................................................................................... 16
Call In Orders ....................................................................................................................................... 18
Online Orders ...................................................................................................................................... 19
Gift Cards ............................................................................................................................................. 20
Manager/Advanced Functions on the POS .................................................................................................. 21
Important Processes................................................................................................................................ 21
Daily Tasks for a Manager on the POS ..................................................................................................... 21
View Closed Orders ................................................................................................................................. 22
Delete All ................................................................................................................................................. 22
Refund ..................................................................................................................................................... 22
Manual Credit Card ................................................................................................................................. 22
Set Tax Exempt ........................................................................................................................................ 22
Open Top Cash Drawer............................................................................................................................ 22
Open Bottom Cash Drawer...................................................................................................................... 22
Manage Drawers ..................................................................................................................................... 23
Assign a drawer ................................................................................................................................... 23
Public Drawer ...................................................................................................................................... 23
Checkout a Drawer .............................................................................................................................. 23
Reprint Checkout..................................................................................................................................... 23
Declare Cash ............................................................................................................................................ 24
Return Till ................................................................................................................................................ 24
Edit Shifts................................................................................................................................................. 24
Enroll Fingerprint..................................................................................................................................... 25
Set PIN Number ....................................................................................................................................... 25
Reports on the POS ................................................................................................................................. 26
Getting Started
If you have any technical issues, be sure to contact Par/Brink Support
Support Line: 1-800-458-6894
Support@brinksoftware.com
To get started using Brink, you will want to get things going ahead of the actual installation of your POS;
we recommend 1 week ahead of the actual installation.
Par/Brink is the hardware and cloud POS provider. Par will provide the hardware and actually complete
the installation of your system. Brink is the software that runs on the hardware. The Brink portal is used
for managers to have quick access to sales reports, enter deposits, plus do basic POS configurations, such
as: update tax rates, update menu pricing, edit store address and contact information, set break rules,
and set scheduling enforcement rules. The Brink portal is a great resource for cash management. All other
major back of house functions, like labor, purchasing, and inventory management, will take place in
Crunchtime Net Chef.
Steps to get started for new and conversion stores:

1. Once your location has been signed up with Par/Brink for installation, you will receive
your smartsheet. The smartsheet is specific to your location and it is very important that
you follow and complete the steps so that you have a successful installation. The steps
listed here are a few key things to do, all of which are also on your smartsheet.
2. Request access to Crunchtime and Brink using the form on
https://BOHSupport.FiveGuys.com. This should be done in the week before your install,
the location will not be set up before that, so please wait until one week before the
install.
3. Complete the POS and Crunchtime training courses.
4. Review this manual completely.
5. Once you get your log in information, log into Brink.fiveguys.com.
6. Go to settings editor.
7. Set the stores tax rate.
8. Set the menu pricing.
9. Check the available configurations in the options menu.
10. Publish to make the changes effective.
11. Explore the Brink portal to gain comfort.
12. Get employees into the system:
a. New stores enter your employees into Crunchtime employee maintenance.
b. Conversion stores your employees will be added based on the employee data
that is in FGU. This is to ensure that duplicate employees are not created in FGU.
You will get an email notification from support 4-7 days ahead of the scheduled
install date, notifying you that this has been completed and giving further
instructions. Ping BOHSupport@fiveguys.com if this has not happened 4 days
ahead of your scheduled installation.
c. FGO locations your employees will be synchronized with the HRIS system.
13. Once the connection between Crunchtime and Brink is enabled for the location,
employee data will sync with Brink every 2 hours.
14. Send a request to BOHSupport@fiveguys.com to have a pin number assigned to one of

your managers. This will allow that account access to the POS so that pin number or
fingerprints for all other employees can be enrolled directly on the POS. This should be
done about 4 days before that install.
15. Once installation is complete and as far ahead of your go-live as possible:
a. Create a few test transactions.
b. Check that pricing and tax rates are set properly.
c. Check that the layout and proper configurations are in place.
d. Test Credit.
e. Ensure all printers function correctly.
i. Shake printer.
ii. Kitchen printer.
iii. Receipt printers.
f. Get to know the system.
g. Let employees practice by using training mode (pin: 5555).
For any problems with the POS (especially urgent issues), please contact Par/Brink Support: 1-800-458-
6894 or email Support@BrinkSoftware.com.
For help with configurations or questions, please email BOHSupport@fiveguys.com.
Brink Portal Overview

The Brink POS portal is used for configuration of registers and detailed point of sale reporting. Unlike Net
Chef which refreshes its data every 15 minutes, the Brink POS portal displays live reporting data from the
POS.
Home
This area contains the dashboard and devices functions.
Dashboard
Similar to CrunchTime, the dashboard has customizable widgets which display sales information
about your location. You can filter based on location, date, and customize the dashboard by clicking
the settings wheel on the top right.
Devices
Clicking Devices on the left will show you the status of each register and drawer.
Reports
The reports section contains over a hundred reports which allow you to take a detailed look at your
locations data. These are all organized into categories such as Accounting, Sales Details, and Product Mix.
Many accounting and cash management reports can be found here.
Note: The labor reports are not updated with changes made in Crunchtime.
Configurations
Settings Editor
Menu pricing and tax rates are set under Configuration in the Settings Editor. Note that the settings
editor will only work with a Microsoft Silverlight compatible browser and Microsoft Silverlight
installed on your machine; Firefox works well. Always hit publish to push the changes to the
locations. You can also use save to save your work and publish at a later time.
Items (Menu Pricing)
Menu pricing for each item is set under Items in the Settings Editor. This will display a list of all
items on the POS and the corresponding price. You can sort items by price by clicking on the Price
column.
Options
This area will allow for some basic POS configurations.
Location tab
Edit the time zone, address, and phone number for what prints on the customer receipt.
Labor Tab
Set overtime rules, breaks rules, and scheduling enforcement rules.
Five Guys Par Brink User Manual v16.08.12 10 | P a g e
Taxes
Sales tax rates are configured under Taxes. By default, the sales Tax rate is set to 100% to ensure all
operators update the tax rate. For this reason it is very important to update your tax information
rate when your store is set up.
In the settings editor click on Taxes then Sales Tab. This will bring up the Edit Tax window. The
stores tax rate can be changed next to Amount.
Once you have made your selection click OK then Publish.

Saving and Publishing
To change the price of an item click the corresponding price, make the change, click Save to save
your changes, Publish to push the changes to the POS. Note that clicking Publish will force a reboot
of the terminals so do not change prices while the store is currently open.
Scheduled Reports
The scheduled reports area has basic reports which you can schedule to be emailed to you.
Orders
Search Orders
The search orders function allows you to search through the history of transactions at the location
should you ever need to find more details on an order.
Accounting
Deposits
The deposits area allows you to enter deposit information into the system. Eventually, this function
will transition to the POS. Note that this data is not passed into Crunchtime, so if you would like that
information in Crunchtime, you will need to enter it there also. The cash management reporting is
Brink is much more useful than what you will find in Crunchtime.
Exports
Sales
The Brink portal as a range of pre-formatted sales exports available. You simply select the export
format, the time frame, and select export.
Basic Functions on the POS

This section covers the basic functions on the POS that all employees should know and understand.
Clocking In and Out, Breaks

You have two options to clock in on the POS. You have to be clocked in to access the POS functions.
1. Use your pin number.
2. User your fingerprint on the integrated scanner.
You can clock-in when the POS is on the lock screen. If someone is already signed into the POS, they will
need to select exit in the top right to allow the person to use the time clock functions.
Both the pin number and fingerprint enrollment are managed directly on the POS in the manager
functions area. The steps for setting these up are detailed in the Management Functions area of this
manual.
Steps to Clock In
1. Make sure the POS is on the locked screen.
2. Enter your pin number or use the fingerprint scanner.
3. Select the proper job if more than one is available.
4. Select Clock In.
Steps to Go On Break
3. Select Start Break.
4. Select Paid or Unpaid Break depending on the type of break you are taking.
Steps to Return from Break

3. Select yes on the prompt.
Steps to Clock Out

3. Select Clock Out.
4. Enter Declared Tips if applicable.
Signing into the Order Screen

1. From the locked screen, enter your pin number or use the fingerprint scanner. Note that you will
be prompted to clock in if you are not already on the clock.
2. Select Order Screen.
Taking orders
Note that you must be assigned a drawer in order to be able to complete an order. Additionally, you must
be clocked-in to be able to take orders.
This system uses a conversational style ordering interface; this means that you enter items and interact
with the system as you would say it. It is best to have a new employee practice using the interface in
training mode. To do this, simply sign in using the code 5555.
Split orders
Should you ever need to split an order for a customer, you can easily do this with the split check function.
This allows you to split an order up so you can take a separate payment for each part. Additionally, a
separate chit will print in the kitchen for each part, each including the same order number.
Steps:
1. Select Functions.
2. Select Split Check.
a.
3. Select Add.
4. Highlight the item you wish to move to the additional check.
a.
5. Tap the check that you want to move the item to.
6. Press Done.
a.
7. Both checks will appear in the order summary area.
8. Close each part out individually with the proper tender.
a.
Call In Orders
Once you complete a call-in order, you can store it using the pickup time function.
Steps:
1. Complete the order and select Pickup Time.
2. Enter the requested pickup time or select ASAP to print in the kitchen right away.
3. Enter the customer name.
4. Select Finish Order.
a.
5. The order will show in the line and can be retrieved there when the customer arrives.
a.
6. When the customer arrives, select their name from the Line.
7. Notice that all the items are highlighted in green. This means that they have been sent to the
kitchen.
a.
8. Process the appropriate tender and the order is complete and closed.
Online Orders
Online orders are paid for online, so they are automatically closed on the POS. Customers can go direct to
the pickup area to get their order. If the order has not been sent to the kitchen yet, it can be pulled from
the future orders area. If a customer would like a copy of their receipt, you can pull up the order following
these steps:
1. Select Functions.
2. Select View Closed Orders.
a.
3. Then just search for the order by the customer name printed on the kitchen chit.
Gift Cards
Gift card functions are located in the other tenders area under Gift Card. Here you can pay with a gift
card, issue a gift card, reload a gift card, check the gift card balance, cash out a gift card, and refund a gift
card.
Manager/Advanced Functions on the POS

This section covers some of the essential management functions on the POS. Anyone with a manager job
code can access these functions.
Important Processes
In order for an employee to be able to take orders, you must assign one of the drawers to them in the
manage drawers area. Once an employee is done with their shift, you can check out the drawer in the
manage drawers area so that you can count the money in the till. Once you have counted the money in
the drawer, minus the starting change fund, you declare the amount of cash to be deposited in the enter
declared cash area; this will give you the over/short amount. At the end of the day or a shift, this cash
management process and ensuring that everyone clocked out is all you need to do on the POS. End of day
will perform automatically overnight.
All pin numbers are managed in the manager functions area of the POS, not in Crunchtime.
Daily Tasks for a Manager on the POS

1. Ensure the POS is on the proper business date.
a. If end of day failed to process overnight, the business date will be the previous one and
sales for the two days will merge together.
b. You will get a notification when you first sign in if the business date is not correct. You
should call Brink Support if this happens.
2. Assign drawers to your cashiers.
3. Checkout, count, and declare cash for cashiers as they leave for the day.
4. At the end of the day:
a. Ensure all drawers have been checked out, counted, declared.
b. Ensure all employee have clocked out.
View Closed Orders

This function allows you to search for previous orders. You can reopen an order to complete a refund if
needed. To do this, just reopen the order and delete the items that need to be refunded you will be
prompted to select a reason. Then select close order and the refund amount will show in the change
needed prompt.
Delete All
This function will delete all items listed in the current open order.
Refund
This function will change the order type to be a refund. You will be prompted to select a reason for the
refund and then you will be brought to the order screen, but the order summary will show a refund
background. Add the items that need to be refunded and then select close order to refund the cash. If
you need to refund to a credit card, use the credit card functions.
Manual Credit Card

This function allows you to manually enter credit card information.
Set Tax Exempt

This function allows you to set an order as tax exempt. Note that you will be prompted to enter a tax ID.
Open Top Cash Drawer

This function will open the top cash drawer for the POS that you are currently signed in to.
Open Bottom Cash Drawer

This function will open the bottom cash drawer for the POS that you are currently signed in to.
Manage Drawers
This function is used to manage the cash drawers on all POS terminals. You can quickly see total cash
values of all assigned drawers.
Assign a drawer
1. Highlight the drawer.
2. Select Assign.
3. Select the employee you wish to assign the drawer to.
a.
4. Enter the starting bank amount.
a.
5. The assigned employee will be the only person that can take orders on that particular drawer,
which is why it is recommended that each terminal have 2 drawers.
Public Drawer
Our configuration does not support a public drawer.
Checkout a Drawer
Once a cashier is done with a drawer, you can check out the drawer, allowing you to count it down and
prevent additional orders from being processed on that till.
1. Select the drawer that you want to check out.
2. Select Checkout.
Reprint Checkout
This function allows you to reprint a checkout slip for any till that has been checked out.
Declare Cash
Once you have counted down a till, you can declare the total amount to be deposited using the declare
cash function. This screen will also give a summary of over/short amounts for all tills.
Return Till
This function allows you to return a previously checked out till. This might be used if you decide to
checkout a till for a casher that goes on break.
Edit Shifts
Important! Only edit shifts for the current day. Adding a shift for a previous day can cause problems in that
data getting into Crunchtime.
You can use this function to add a time punch if someone forgot to clock in and out. If someone forgot to
clock in, have then clock in, then edit their start time here. If someone forgot to clock out, you can use
the clock out function on this page also.
Enroll Fingerprint
Use this function to enroll an employees fingerprint to be used for clocking in and signing in. You can use
only fingerprints, only pin numbers, or both. If someones fingerprint stops working on the scanner, try
redoing their setup. If they continue to have a problem, try using a different finger. Be sure the scanner is
kept clean and free of debris. Also be sure that employee hands have been washed prior to using the
scanner.
To enroll:
1. Select enroll fingerprint.
2. Select the employee if the employee is not listed, check to ensure they have been properly set
up in Crunchtime employee maintenance. It can take up to 2 hours for employee to sync with the
POS.
a.
3. Follow the prompts on the screen.
Set PIN Number

Use this function to set an employees pin to be used for clocking in and signing in. You can use only
fingerprints, only pin numbers, or both.
To enroll:
1. Select Set PIN Number.

2. Select the employee if the employee is not listed, check to ensure they have been properly set
up in Crunchtime employee maintenance. It can take up to 2 hours for employee to sync with the
POS.
a.
3. Follow the prompts on the screen.
Reports on the POS

There are 7 available reports on the POS. Note that these reports are only available to run on the current
business date. The reports available include:
Sales Summary
Hourly Sales
Sales
Product Mix
Item Sales By Employee
Hourly Sales & Labor
Employees Clocked In

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What are the steps to enroll an employee's fingerprint for clocking in?

What are the steps to enroll an employee's fingerprint for clocking in?

What reports are available on the POS?

What reports are available on the POS?

Five Guys Par Brink User Manual v16.08.

Five Guys Par/Brink User Manual

Steps to get started for new and conversion stores:

14. Send a request to BOHSupport@fiveguys.com to have a pin number assigned to one of

Brink Portal Overview

Once you have made your selection click OK then Publish.

Basic Functions on the POS

Clocking In and Out, Breaks

Steps to Return from Break

Steps to Clock Out

4. Enter Declared Tips if applicable.

Signing into the Order Screen

Manager/Advanced Functions on the POS

Daily Tasks for a Manager on the POS

View Closed Orders

Manual Credit Card

Set Tax Exempt

Open Top Cash Drawer

Open Bottom Cash Drawer

Set PIN Number

1. Select Set PIN Number.

Reports on the POS

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