Training Report New
Training Report New
Training Report New
ON
NOVOTEL HYDERABAD
COMPILED BY
SANTHI LAL P.P
3RD YEAR BHM
ORIENTAL GROUP OF EDUCATIONAL INSTITUTION
VALLEY VIEW,WAYANAD,KERALA
DECLARATION
SANTHI LAL
LIST OF CONTENTS
This report under taken for the partial fulfillment of 3 year BHM
course conducted by oriental school of hotel management,
wayanad, affiliated by Calicut University. A hotel is expected to be
a home away from home for it voluble guest. its provides food and
beverage and also shelter to travelers. it is expected to provide a
guest with all possible comfort and services that may be required
to satisfied the needs. this project is a study based on the
operational aspect of the department in a five star delux hotel that
is the NOVOTEL Hyderabad Convention Center.
I learned how to operate the hotel software and how to make the
hotel key cards, make add on keys, how to make arrangements for
group check-in check out. One thing I observed in training was
the foremost important thing in the industry is attitude and
communication skills.
The various data collected during the study are classified into two
categories
1. PRIMARY DATA
2. SECONDARY DATA
1. PRIMARY DATA:
2. SECONDARY DATA
LIMITATIONS
LAAD BAAZAR
This is famous, colourful shopping centre of the old city,
tucked away in one of the streets leading off from Charminar.
Bridal wear, Pearls and the traditional Hyderabadi glass and
stone studded bangles are sold here.
GOLCONDA FORT
TARAMATIBARADARI
Taramati Baradari is located at Ibrahimbagh, on the Osman
Sagar (Gandipet) Road, close to Golconda. The complex is spread
over a sprawling 7-acre area amidst lush green environs with the
backdrop of the famed Golconda Fort. The heritage monument
built by the Seventh Sultan of Golconda is accessed from the
complex.
PUBLIC GARDENS:
Hyderabad has several beautiful gardens, one of the most
popular being the Public Gardens, which also encloses the State
Legislature, State Archaeological Museum, Jubilee Hall, Jawahar
BAL Bhavan and Telugu Lalita Kala Thoranam, an open-air
theatre.
HITEC CITY
DURGAM CHERUVU
The Secret Lake is situated close to Shilparamam Crafts
Village and Hitec City, behind Jubilee Hills. AP Tourism organizes
boating in the lake. Something Fishy, a bar at Secret Lake
(Durgam Cheruvu)
One of the largest parks within the city KBR National Park is
a Southern tropical deciduous forest and the last vestigial
representative of the endemic flora of Hyderabad region, with over
100 species of birds, 20 species of reptiles and 15 species of
butterflies.
Located 15 Km. from Hyderabad, the park has more than 350
black bucks, 400 cheetals and a number of wild boars, small
mammals, reptiles and over 100 species of birds.
OSMANSAGAR LAKE
SHAMIRPET
ABOUT TELANGANA
Telangana is a state in the Southern region of India. It has an area
of 114,840 km2 and is the twelth largest state in India. Most of it
was part of the princely state of Hyderabad (Medak and
Warangal Divisions), ruled by the Nizam of Hyderabad during the
British Raj, joining the Union of India in 1948. In 1956, the
Hyderabad state was dissolved as part of the linguistic
reorganisation of states, and the Telugu speaking part of
Hyderabad state, known as Telanagna, was merged with Andhra
State to form Andhra Pradesh. On 2 June 2014, Telangana was
separated from Andhra Pradesh as a new 29th state of India, with
the city of Hyderabad as its capital. Hyderabad will continue to
serve as the joint capital city for Andhra Pradesh and Telangana
for a period of not more than ten years.
Telangana is bordered by the states of Maharashtra and
Chhattisgarh to the north, Karnataka to the west, and Andhra
Pradesh to the south and east.Telangana has an area of 114,840
square kilometres (44,340 sq mi), and a population of 35,286,757
(2011 census). Its major cities include Hyderabad, Warangal,
Nizamabad, Karimnagar and Khammam.
HISTORY
The present name of Khammam is said to have been derived from
the name of the temple 'Narsimhadri', later 'Stamba Sikhari' and
then it was termed as 'Stambadhri' which has an ancient temple of
Narasimha Swamy on its top. This temple is believed to have
existed since Treta Yuga. The vertical rock under the temple is
known as 'KAMBA' which literally means pillar. The name of the
town Khammam has been derived from 'Kambam Mettu' to '
Kammammet' or 'Khammam Mettu' to the present 'Khammam
city'. The district is also named as Khammam.
Narasimhaswami temple
On the other hand, the historical records show that the name was
"Kammamet"
FREEDOM MOVEMENTS
Some of the notable events in Khammam town during freedom
struggle.
KHAMMAM FORT
CLIMATE
Hyderabad experiences typical Indian climatic conditions.
Summer season is hot and the temperatures can climb rapidly
during the day. Monsoon season brings certain amount of rainfall
and the temper
Summer season is from March and lasts till the end of May. During
this time day temperatures are high and can reach 40 C to 42 C.
Humidity is low as it is not located near the ocean. Conditions
are generally dry during this period and the temperatures range
from a minimum of 35 C and can rise up to a maximum of 40 C
to 45 C. Monsoon season brings much needed relief from the
heat. Monsoon seasons are from the months of June to
September. Temperatures average around 30 C during this
period. The place gets rain from the South West Monsoon. Some
amount of rainfall can be experienced in the October as well.
Winter season is from December to February. January is usually
the coldest parts of the year. Temperatures range around 28 C to
34 C during this time.
Floods
Hyderabad has been receiving higher annual rainfall than the rest
of state. The annual rain fall is 175 centimetres (69 in) during the
monsoon season. Khammam was also affected by the floods of
Munneru, the tributary of Krishna River. In 2007, the floods stuck
by the River drowned the Bokkalagadda with the heavy 3-day rain.
Again in 2009, floods stuck and drowned the area again. Proposal
was also there for the construction of barricade here.Food
Corporation of India storage centres in Khammam releases food
for the flood victims regularly.
Demographics
Culture
Khammam culture is a mixed culture of Telangana and Coastal
Andhra. People of Khammam city are well coordinated with East &
West Godavari, Krishna. This city is near to Warangal and
Vijayawada.
Tourist destinations
Transportation
Khammam city has a good road and rail facility. Telangana state
transport operates buses to many routes. It is a gateway to
northern coastal Andhra (East, West Godavari district & Vizag).
The city is located on the link highway (NH-9 & NH-5) which
connects Hyderabad City and Rajamundry Town.
Road
Rail
Air
The nearest airport is Vijayawada Airport (138 km) but the most
used airport is the Hyderabad International Airport (208 km)
because of its size and accessibility to international locations.
There was a plan to survey locations to build a new airport in
Khammam District to connect cities like Hyderabad, Delhi,
Kolkata, Mumbai, Chennai and Bengaluru.
Education
Cultural Centres
Sports
Sardar Patel Stadiu
ACCOR GROUP
HISTORY
In 1974, they launched the ibis brand with the opening of the
ibis Bordeaux. The following year, SIEH acquired the Courtepaille
and Mercure brands, and in 1980 the Sofitel hotel brand, which
then consisted of 43 hotels. Two years later, in 1982, the SIEH
bought Jacques Borel International, the then world-leading brand
offering restaurant vouchers. In 1983, the Group, which had
restaurant tickets and hotels, changed its name to the Accor
Group. In 1984, Dubrule and Plisson were elected "Managers of
the Year" by Frances Le Nouvel conomiste magazine. In 2010,
Accor SA sold 48 hotels for 367 million euros ($465 million) as part
of a plan to liquidate some real estate holdings including 31
properties in France, 10 in Belgium, and 7 in Germany. The sale
occurred over the next three years and cut debt by about
282 million euros.
MANAGEMENT
OFFICES
ECONOMY BRANDS
HOTEL F1
IBIS BUDJET
MERCURE
NOVOTEL
UPSCALE BRANDS
GRAND MERCURE
Mei Jue :
Maha Cipta :
The Sebel
MGallery
LUXURY BRANDS
Sofitel so
Sofitel Legend
Lentre:
Notable rebrandings:
HISTORY
Break-in Controversy
ACCOR IN INDIA
Accor entered the Indian market in 2006 with the
commencement of operations at the Novotel Hyderabad
Convention Centre and the Hyderabad International Convention
Centre. Committed to increasing its presence in the region, today
the group operates 23 hotels and 2 convention centres. The aim is
to have a network of 90 hotels in India, Bangladesh, Nepal, Sri
Lanka and Bhutan under operation or under active development
by 2015, with at least 50 hotels under operation.
Hyderabad hotel
Ahmedabad hotel
Kolkata hotel
Visakhapatnam hotel
Goa hotel
India hotel
Ahmedabad
Bengaluru
Calangute
Candolim
Chennai
Egattur
Goa
Hyderabad
Kolkata
Mumbai
Pune
Visakhapatna
ACTIVITIES
In Balance Fitness
O2 Spa www.o2spa.org
Bicycling
Jogging track
O2 Spa
Other facilities
Concierge
Close by,
Tennis courts
SERVICES
Doctor on call
ATM
Bell desk
Currency exchange
Wake-up calls
Courier service
Mini Bar
Newspaper on request
Docking station
Handicraft-de-India
K Collections
Parking
Valet parking
Ramp access
Handicapped Room
Safety equipment/installations
Fax machine
Internet connectivity
Meeting Facility
Audio Visual
RJ 11 outlet
RJ 25 outlet
Accenture (3.00km)
HSBC (4.00km)
IBM (3.00km)
Microsoft (3.00km)
FRONT OFFICE
Novotel Hyderabad Convention Centre has 287 rooms which
offer unmatched modern comfort, contemporary dcor and an
ambience of spaciousness for both business and leisure travellers.
Each room features Wifi internet access, high-speed transmission
line, mini bar, safety deposit box, telephone and satellite / cable
TV. Spacious, contemporary in design and adaptable, the Novotel
room is truly a place for living, perfect for all your needs.
Services
Overview
Activities
Services
Doctor on call
ATM
Bell desk
Currency exchange
Wake-up calls
Courier service
Mini Bar
Newspaper on request
Docking station
Handicraft-de-India
K Collections
Parking
Valet parking
Ramp access
Handicapped Room
Safety equipment/installations
House keeping
SUPERIOR ROOM
Room features:
LCD TV screens
Sprinkler in room
Mini bar
PREMIER ROOM
The Premier Floor caters especially to business travellers. Each
room measures a spacious twenty six square meters and is
equipped to provide an elegant living area and work space.
Premier rooms come equipped with an electronic safe and a full
marble bathroom featuring a tub and shower combination. Premier
Floor guests have exclusive access to the Premier Lounge and a
host of amenities suited for the business traveller including
complimentary:
LCD TV screens
Sprinkler in room
Minibar
JUNIOR SUITE
The Junior Suite offers space and comfort ideal for a relaxed
getaway or a demanding business trip. Large, well-designed, the
suite includes separate lounge and bathroom.
Complimentary:
Room features:
LCD TV screens
Sprinkler in room
Mini bar
EXECUTIVE SUITE
Complimentary:
Buffet Breakfast at the exclusive Premier Lounge (6:30 am to
10:00 am)
Room features:
LCD TV screens
Sprinkler in room
Mini bar
DELUXE SUITE
The Deluxe Suite provides luxurious accommodation with a
separate bedroom, living area, dining room, and a small
kitchenette. Deluxe Suites come with a host of amenities suited for
the business traveller including
Complimentary:
Room features:
Audible smoke alarms
LCD TV screens
Sprinkler in room
Mini bar
Le cafe
MENU
CHOCOLATE PASTRY..............................................100
PINEAPPLE PASTRY................................................100
CHOCOLATE BROWNIE...........................................100
TARTS........................................................................100
WALNUT PIE..............................................................140
CHOCOLATE TRIO....................................................120
LEMONGRASS SOUP................................................100
Sugar-free dessert
Le Caf's specialty
CAKES
CLASSIC FLAVOURS
TRUFFLE CAKE...............................................900/kg
Available in 1 kg and kg
Available in 1 kg
RYE ..................................................................120
CIABATTA ......................................................................100
COOKIES
OAT MEAL.........................................................................50
CHOCO CHIP.....................................................................50
COCONUT RASPBERRY...................................................50
BISCOTTI............................................................................50
BANANA DE GLACE........................................................180
Vanilla, chocolate and strawberry ice creams, ripened
BROWNIE EXOTICA........................................................180
BEVERAGE MENU
COLD BREWS
COLD COFFEE................................................................175
COFFEE BROWNIE..........................................................175
ICED MOCHA....................................................................175
HOT BREWS
TEA SELECTION............................................................150
CLASSIC FLAVOURS
Choose from our finest range of teas from the House of Dilmah
Ceylon Cinnamon
MASALA CHAI
TISANES
COFFEE COLLECTION.................................................200
ESPRESSO
CAF LATTE
SPECIALTY COFFEE................................................200
HAZELNUT CAPPUCCINO
BREAKFAST SELECTION
CROISSANT OMELETTE...............................................200
BAKERY SELECTION
MORNING BAKERIES......................................................200
Croissant / Danish
TEA CAKES.......................................................................200
BISHOP BREAD
BANANA BREAD
FRUIT CAKE
SALADS
VEGETABLES ...................................................................150
READY TO EAT
MADE TO ORDER
SANDWICH......................................................................220
CROISSANT SANDWICH OF
GRILLED CHICKEN
SAVOURIES
Green, red peppers with chicken salami & baked in a pastry crust
Buffet Timings
6.30 am to All
Breakfast
10.30 am weekdays
12.00 pm to All
Lunch
3.00 pm weekdays
12.00 pm to
Sunday Brunch
3.30 pm
6:30pm to 11:00
Dinner
pm
6:30pm to 11.30
Dinner on (Fri and Sat.)
pm
11:30pm to
Midnight buffet
2.00am
Midnight buffet on (Fri 12.00pm to
and Sat.) 3.00am
6:30pm to 11:30
Saturday Night BBQ
pm
MENU
BREAKFAST `
0630 hrs - 1100 hrs
Or
Chicken sausages
Breakfast ham
Corn flakes (or) dry muesli (or) chocos (or) wheat flakes
SOUPS
Noodle broth
With choice of
Vegetables 250
Chicken 300
SALADS
Caprese 400
Kathi rolls
Paneer 450
Chicken 500
PIZZAS
Margherita 500
Suprema 500
Green olive, black olive, bell pepper, mushroom, onion, baby corn
and mozzarella
Spinacina 500
Gardenia 500
PIZZAS `
Pepperoni 600
(Oriental dishes available from 1200 hrs - 1500 hrs and 1830 hrs -
2330 hrs)
With choice of
Vegetables 600
Chicken 650
Prawn 700
Gaeng phet
Chicken 650
Prawns 800
Tube shaped pasta tossed with egg plant and tomato sauce
(Oriental dishes available from 1200 hrs - 1500 hrs and 1830 hrs -
2330 hrs)
Add ons
Crispy fried fish fillet accompanied with tartar sauce and french
fries
Tender and juicy steak done as per your choice with herb scented
jus*
INDIAN MAINS
INDIAN MAINS
Toor dal tempered with onion, garlic, cumin, chilli, tomato and
fresh coriander leaves
Vegetable 550
Lamb 700
Tawa pulao
Vegetable 500
Chicken 600
Prawn 700
BREADS
BREADS `
DESSERTS
BEVERAGES
7 Up by glass 160
THE BAR
In all Novotal hotels throughout the world the bar is simply
known as The Bar. The Bar at Novotal Hyderabad Convention
Centre provides a wide selection of beverages including cocktails,
Snapper 250
Cinderella 250
Orange juice, pineapple juice, lemon juice, grenadine & ginger ale
by Novotel 250
SHOOTERS:
Fire Bomb 450
Kamikaze 450
Flatliner 450
SOFT BEVERAGES
7 Up by glass 160
WHISKIES
Ballantine's, 12 YO 1050
Talisker, 18 YO 2550
Lagavulin, 16 YO 1550
Glenfiddich, 18 YO 1200
Cardhu, 12 YO 950
Glenfiddich, 15 YO 950
Talisker, 10 YO 950
Glenmorangie 950
Dalmore Grand Reserva 950
Jura, 16 YO 950
Glenfiddich, 12 YO 875
Clynelish, 14 YO 850
Dalmore, 12 YO 850
Glenkinchie, 12 YO 700
Jameson 550
VAT 69 400
Single Malt
VODKAS
Pinky 750
Ciroc 750
42 Below 620
Absolut Blue 600
Finlandia.. 500
Smirnoff .400
Vladivar ..400
Beers
Corona 580
Heineken .580
Carlsberg.. 270
Kingfisher .230
Budweiser 230
Tuborg. 230
LA CANTINA
PASTA
POSTRES (Desserts
CHURROS 250
Fried pastry, dusted with cinnamon and brown sugar,
Served with bitter chocolate sauce
TRES LECHES 300
Butter sponge cake, saturated with praline milk,
Double cream and condensed milk
CHOCOLATE DEGUSTATION 350
A sampler of chocolate concerto, chocolate macroon,
Chocolate tres leches, choc banoffie
SEASONAL CUT FRUITS 250
CHOICE OF ICE-CREAM 250
In-Room Dining
FOOD PRODECTION
Alfresco kitchen
Square kitchen
La cantina Kitchen
Hicc bulk kitchen
VERDURES (Vegetarian)
POLLO (Chicken)
ESPECIALDAS
EMPANADAS 350
Crispy half moon pastry filled with
*Bacon on request
CONCLUSION