BSBCUS501 Assessment Task - 1
BSBCUS501 Assessment Task - 1
BSBCUS501 Assessment Task - 1
Assessment - 1
You must submit both printed copy and soft copy of your answers.
Submit printed copy of required evidences (your answers) to your Trainer with the "Assessment
Cover Sheet" (Filled out and signed appropriately) attached on top of your answers.
Upload the softcopy on the eLearning site with appropriate header and footer (Your name,
student id, unit/subject name, assessment no, page no, etc.)
The Trainer/Assessor may further prompt and question in order to receive answers of appropriate
quality or if further clarification required and to validate authenticity of your submitted work.
Assessment description
Students are required to research and develop a customer service plan for the simulated
business Innovative Widgets. Gather the background information on the simulated business
from your Student Workbook and any information about Innovative Widgets that you may have
created in the course of completing learning activities in the Student Workbook.
Procedure
1. Over the duration of the course, research and gather information on the Innovative Widgets
simulated business from course materials.
2. Over the duration of the course, based on the information you are provided, produce a
customer service plan for Innovative Widgets. Your customer service plan should include:
a. vision and mission statements that refer to internal and external customers
b. product standards that include:
i. dimensions
ii. tolerances
Specifications
You must provide:
a customer service plan submitted on A4 paper or, if submitted electronically, in Word
format.
a one page reflection on your development and design of a customer service plan.
a plan that includes, where necessary, clear and labelled charts, tables, or diagrams
a plan that includes vision and mission statements, product standards and procedures that
reflect customer needs and promote quality customer service
a plan that includes procedures that demonstrate knowledge of strategies for managing
customer service:
understanding customer needs
understanding how to build customer relationships
a plan that includes procedures for record management that demonstrate understanding
of internal needs to collect and store information appropriately
a plan that includes reference (in policies and procedures) to relevant legislation