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    Kalpesh Bhatia Resume

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    Kalpesh Bhatia
    Kalpesh Bhatia is seeking a position where he can utilize his professional skills to contribute to organizational success. He has over 10 years of experience in roles such as WFM Analyst, Senior Executive, and Life Advisor. He has strong skills in areas like rostering, reporting, staff management, and client relations. He holds an MBA degree and certifications in hardware, networking, and life insurance.

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    Kalpesh Bhatia Resume

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    Kalpesh Bhatia
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    Kalpesh Bhatia is seeking a position where he can utilize his professional skills to contribute to organizational success. He has over 10 years of experience in roles such as WFM Analyst, Senior Executive, and Life Advisor. He has strong skills in areas like rostering, reporting, staff management, and client relations. He holds an MBA degree and certifications in hardware, networking, and life insurance.

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    Kalpesh Bhatia is seeking a position where he can utilize his professional skills to contribute to organizational success. He has over 10 years of experience in roles such as WFM Analyst, Senior Executive, and Life Advisor. He has strong skills in areas like rostering, reporting, staff management, and client relations. He holds an MBA degree and certifications in hardware, networking, and life insurance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    92 views4 pages

    Kalpesh Bhatia Resume

    Uploaded by

    Kalpesh Bhatia
    Kalpesh Bhatia is seeking a position where he can utilize his professional skills to contribute to organizational success. He has over 10 years of experience in roles such as WFM Analyst, Senior Executive, and Life Advisor. He has strong skills in areas like rostering, reporting, staff management, and client relations. He holds an MBA degree and certifications in hardware, networking, and life insurance.

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    of 4

    RESUME

    KALPESH D. BHATIA

    bhatia.kalpesh@gmail.com , k_bhatia81@yahoo.com

     9223228443 /9324081448 /25856492

    Address:- D/2,702, Revati, Kores Nakshatra, Vartak Nagar, Thane(w)-400606.

    OBJECTIVE:

    To contribute to an organizational success through extensive use of my professional skills

    Educational Qualifications

    University Name of the Degree Year of Passing


    College
    ICFAI ICFAI MBA Pursuing

    Mumbai Nes Ratnam B.S.C 2002-03


    College
    Maharashtra Board Nes Ratnam H.S.C 1999-00
    College
    Maharashtra Board Little Flower S.S.C 1997-98
    English High
    School.

    Professional Profile
    A). Position: WFM Analyst (Feb 2010
    Process: BNP Paribas

    Profile includes:

    a) Prepare weekly shift schedules based on client commitment.


    b) Prepare staff rosters on weekly basis + Transport Roster.
    c) Real time adherence of SLA’s and maintaining the transaction flow through
    out the day.
    d) Preparing Daily Dashboard, Monthly Dashboard which gives brief summary
    of day to day and w-o-w transactions.
    e) Preparation of Weekly / Monthly / Quarterly Review decks for Client and
    Internal meets.
    f) Preparation of Stacks which are on monthly basis and which gives the detail
    scores of the agent and their performance for that month.

    B) Working with IBM Daksh BPO services Pvt Ltd

    a). Position: Sr.Executive-OPCG (May ’07 – Jan’ 10)


    Process: (eBay-Whitney)

    Profile includes:
    a) Rostering and Seat Management. .
    b) Working on Excel for preparing daily reports like Staff Attendance,
    Absenteeisn, Metrics(Operations and Agents), Audit reports, Login-In hours
    reeport, Revenue Report.
    c) One point contact for Company and Clients globally.
    d) Staff Management and taking training on Quality.
    e) One point contact for employees and Administration staff.
    f) Leave Planning and Forecasting employees leave in Peoplesoft.
    g) Forecasting and Monitoring the Service Levels and maintain them according
    to Clients need.

    2. Worked with Om Kotak Mahindra Lic Ltd.


    Position: Life Advisor. Selling and monitoring the policies of Life Insurance.

    Profile includes:
    a) Explaining and educating people on their needs and the way they can plan their
    investment.
    b) As per their needs and requirements, offer them a best plan that will help them out
    in future.
    Helping the clients for Tax Planning and help them to save maximum tax for
    Their benefit
    Computer Skills

    • Hardware: “Advance Diploma Certificate in Hardware and Networking” from


    Jetking Info trains India Ltd.

    • Software: C, FoxPro 6.0.

    • Operation System: Windows 95, 98,2k, NT

    • Hardware Modules: Includes a) Basic Electronics, b) Digital, c) Microprocessor,


    d) Hardware

    • Networking WinNT Server Administration, Networking Topology, and CNE.

    Achievements

    1. Best OPCG-WFM Analyst for Third quarter -07 and was also awarded with
    Contribution to WFM-OPCG team award from Daksh-end,
    2. Was a part of Best Team(AU/CA) and was certified with Contribution to Top
    Team award from the client end.

    Personal Details

    • Name: Kalpesh Bhatia.

    • Date of Birth: November 14th, 1981.

    • Gender: Male.

    • Marital Status: Single.

    • Languages: English /Hindi /Marathi /Gujrati.

    • Hobbies / Interest: Traveling, Listening to Music, Surfing.

    • Present Address: D-2/702, Revati, Kores Nakshatra, Kores, Vartak Nagar, Thane(w)-
    400606.

    PLACE: Mumbai

    DATE: 04/20/2010.

    KALPESH BHATIA

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