NNK08OH01C IMCS Attachment J-1, Appendix 14

Appendix 14
Work Breakdown Structure

For

Information Management and

Communications Support (IMCS)
NNK08OH01C IMCS Attachment J-1, Appendix 14

14.1 Work Breakdown Structure (WBS), Work and Financial Reporting

14.1.1 Report Costs for Customer Organization

The costs incurred under this contract should be organized in such a manner to allow the
customer community to see their cost, down to the type of service, activity and task order
level. The goal is to allow each customer to identify where their funds are being
expended to meet their service needs. The expectation is that the customer community
will use this data to understand their communications and technological utilization,
understand what is driving their costs, and identify areas where they see a potential for
improvement. The data will also be used by IT Management to understand the cost
associated with operating, maintaining, sustaining, and responding to service requests for
the various systems used in providing information services to the Kennedy Space Center.

Costs shall be segregated and reported by customer and WBS element to the level of the
WBS as stated below, with the appropriate activity designation reported. This will allow
system and service managers to address system wide costs that support the technical
services across the contract by WBS element. Provisions shall be made to allow costs to
be collected by government provided cost allocation as well as by special projects or
activities that make use of standard contract services that are general in nature and may
benefit multiple customers. In addition, a cost summary shall be provided that sums all
costs to the first level by WBS Element.

Current customers include Shuttle, Constellation, Launch Services, Space Station, Life
Sciences, Institutional, and Center Management and Operations (CMO). Further
breakdown may be required for funding codes and customers which will be reflected in
the work order report and in scheduled monthly reviews.

14.1.2 WBS and Cost Assignment

The WBS is organized by service and work type activities. Work may take place for
specific organization, mail code, service, function, or in a physical location. The type of
work, mail code, and location (site, facility, room) are necessary to schedule/assign work,
are a key component in cost assignment, and will be further defined in a joint managed
Rule Set. Work descriptions in Maximo/Work Order Report must be well documented to
further determine customer charging. Reporting includes the task information and the
resources expended to perform or support the task.

Resource utilization will be assigned to a customer or customers based upon a

combination of the work performed, customer mail code, the work location, and that
locations related occupancy/responsibility. Project or mission support activities may
carry a unique project code that supersedes other rules and may allow cost collection and
reporting by project and WBS element. These project codes will be related to specific
customer(s) and will provide the necessary cost sharing allocation information.

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In addition, the monthly work order report will be provided as a supplemental report to
the NF 533 Financial Report (DRD-MS-03), which will be broken out by customers and
provide every work order associated with Direct and any General type of allocation of
hours.

Task Order Services (CLIN 002) shall be presented in the NF 533 format in a separate
volume. Each task shall have its own unique tab which provides all elements of cost for
that particular effort.

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14.2 WBS Structure Organization

14.2.1 Level I - Major Support

Top-level major support.

14.2.2 Level II - Services

This will consist of the various Information Management Support Services within each
Level I WBS.

14.2.3 Level III Specific Services

This will consist of the specific Information Management Support Services within each
Level II WBS.

14.2.4 Level IV Activity

Every WBS required for reporting will contain the following standard activity work
element. The activity should be identified by a dash and appropriate number.

-1 Operations/Maintenance
Support for day-to-day operations of WBS element. Includes the following: console
manning, system monitoring, mission support, fulfilling PRD requirements, trouble
tickets, validations, maintenance, preventive maintenance, outage management, return-to-
service, maintenance agreements/licenses, service contracts, and training in support of
current systems.

-2 Service Request
Support for all customer driven non-recurring requirements. May involve modifications,
additional services, changes, new equipment, upgrades, minor and major moves, facility
leases and equipment leases.

-3 Sustaining Engineering
Support for changes and modifications to systems to provide additional service capacity,
add features to software to reduce operational risk, replace obsolete hardware and
software, or consolidate services. Predominantly, this would be internally generated
requirements, not associated with a request from a customer.

-4 Systems Engineering
Support for design and requirement analysis, system capacity analysis, design reviews,
operations concept development, systems engineering planning documents, requirements
gathering, project management and Systems Engineering and Integration, evaluation and
testing of COTS software and hardware.

-5 Depot Repair

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Support for all repairs to system and system components that are performed at an on-site
repair facility.

14.3 IMCS Level I, and Level II, and Level III WBS Structure

WBS 1.0 Management Support

1.1 Phase-In/Phase-Out (Since phase-in occurs prior to contract start, this WBS
only pertains to phase-out activities at the end of the period of performance.)

1.2 Financial Management

1.3 Contract Management

1.4 Technical Performance Management

1.5 IT Security Compliance

1.6 Security Management

1.7 Mission Assurance

1.8 Training

1.9 Logistics

1.9.1 Property/Inventory Management

1.9.2 Shipping/Receiving/Inspection Services

1.9.3 Material Service Center Services

1.9.4 Vehicle Management

WBS 2.0 Safety and Health

WBS 3.0 Technical Services

3.1 Computer Services

3.1.1 Data Center Operations

3.1.2 Software Engineering

3.2 Cable Plant Services

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3.3 Transmission Services

3.4 Networks, Telephones, and Network Security Perimeter

3.4.3 Telephone Services

3.5 Imaging Services

3.5.1 Surveillance Television

3.5.2 Media Production and Distribution

3.5.3 Spacecraft Processing, Launch, and Landing Imaging

3.5.4 Non-Engineering Imaging

3.6 Graphics Services

3.7 Audio/Visual (A/V) and Presentation Support Services

3.8 Timing Services

3.9 Voice Communications

3.10 Electromagnetic Measurement and Analysis Services

3.11 Publications Services

3.12 Printing, Reproduction, and Microimaging Services

3.13 Engineering Data Center

3.14 Library Services

3.15 Maximo Application Support Services

3.16 Forms Services

3.17 IT Security Services

3.18 Center-Managed Outreach Services

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WBS 04 IDIQ Task Order Services (CLIN 002)

14.4 WBS Examples

Some examples of work are as follows:

Example 1: Replace a broken Paging and Area Warning speaker at the SSPF.

The reported WBS element would be:

WBS 03.9.x-1 Voice Communication; Paging and Area Warning System

Services; Operations/Maintenance

This effort would be an operations/maintenance activity. Location Code would be SSPF

(or facility number) and the room number. Based upon this data, the customers
associated with the SSPF (either entire facility or that room) would be assigned the
associated cost. The customer would see their cost and have visibility to the nature of the
cost both in their volume of the 533 at that WBS and in the Monthly Work Order Report.

Example 2: Provide XA (External Relations) launch photo support.

The reported WBS element would be:

WBS 3.5.4-2 Imaging Services; Non-Engineering Imaging; Service Request

The effort is driven by a Customer Service Request. The XA project code and the work
activity effort would be used to identify and collect costs associated with the activity.
This particular cost would be charged to the CMO Customer and be reflected in their
volume of the 533 as well as the Monthly Work Order Report.

Example 3: Perform major network upgrade to SSPF/2nd Floor (Task Order #5 to CLIN
002):

The reported WBS element would be:

WBS 4.0 TO-005 (IDIQ Task Order #5)

This is a Task Order under CLIN 002 that will be reported in a separate volume of the NF
533. This Task Order #5 will be reported under separate tab and will be separately
funded.

Example 4: Replace a 24-port network switch with a 48-port network switch in SSPF
because the 24-port switch is nearing full capacity.

The reported WBS element would be:

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WBS 3.4.x-3 Networks, Telephone, and Network Security Perimeter; Network

Services; Sustaining Engineering

This effort would be a Sustaining Engineering effort because the work is associated with
preemptively increasing service capacity. Location Code would be SSPF (or facility
number) and the room number. Based upon this data, the customers associated with the
SSPF (either entire facility or that room) would be assigned the associated cost. The
customer would see their cost and have visibility to the nature of the cost both in their
volume of the 533, and in the Monthly Work Order Report.

Example 5: The Constellation program requires the creation of a system requirements

document for all communication systems that will be needed on the new Mobile
Launcher (ML).

There would be several reportable WBS elements associated with this effort:

WBS 3.2.x-4

WBS 3.3.x-4

WBS 3.4.x-4

WBS 3.5.1-4

WBS 3.5.3-4

WBS 3.8.x-4

WBS 3.9.x-4

This effort would be a Systems Engineering effort because the work is associated with
creating engineering planning documents. The customer associated with this work is the
Constellation Program. The customer would see their cost and have visibility to the
nature of the cost both in their volume of the 533, and in the Monthly Work Order
Report.

Example 6: The PRD calls for various transmission assets to be up to support a Shuttle
launch. The transmission planner needs to create Support Documents (SD) for the
technicians to follow.

The reported WBS element would be:

WBS 3.3.x-1 Transmission Services; Operations/Maintenance

This effort would be an Operations/Maintenance activity. Based upon this data, the
customers associated with this request would be the Shuttle Program, and would be

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assigned the associated cost. The customer would see their cost and have visibility to the
nature of the cost both in their volume of the 533, and in the Monthly Work Order
Report.

Example 7: Repair a broken OIS-D End Instrument (EI) that was removed from Pad A.

The reported WBS element would be:

WBS 03.9.x-5 Voice Communication; Operational Intercommunications System;

Depot Repair

This effort would be a Depot Repair activity. Location Code would be Pad A (or facility
number). Based upon this data, the customers associated with the Pad A would be
assigned the associated cost. The customer would see their cost and have visibility to the
nature of the cost both in their volume of the 533 at that WBS and in the Monthly Work
Order Report.

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