9550 Operator Manual

Videojet 9550
Operator Manual
P/N 462469-01
Revision: AA, April 2014
Copyright April 2014, Videojet Technologies Inc. (herein referred to as Videojet). All rights
reserved.
This document is the property of Videojet Technologies Inc. and contains confidential and
proprietary information owned by Videojet. Any unauthorized copying, use or disclosure of it
without the prior written permission of Videojet is strictly prohibited. CLARiTY, CLARiSOFT
and CLARiNET are registered trademarks.
Videojet Technologies Inc. Phone : 1-800-843-3610 Offices - USA: Atlanta, Chicago

1500 Mittel Boulevard Fax : 1-800-582-1343 Intl: Canada, France, Germany, Ireland,
Wood Dale, IL Intl Fax : 630-616-3629 Japan, Spain, Singapore, Netherlands,
60191-1073 USA and The United Kingdom
www.videojet.com Distributors Worldwide
Compliance Information
For Customers in the U.S.A.
Safety: The equipment complies to UL 60950-1. NRTL accredited
certification.
Emissions: The equipment complies with USA Part 15 of the FCC Rules,
subpart B, Class A. Operation of the equipment is subject to the following
two conditions:
1) This equipment may not cause harmful interference, and
2) This equipment must accept any interference received, including
interference that may cause undesired operation.
Warning
PERSONAL INJURY. Changes or modifications to this unit not
expressly approved by the party responsible for compliance could
void the users authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules, subpart B.
These limits are designed to provide responsible protection against
harmful interference when the equipment is operated in a industrial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference. In such cases, the users will be required to
correct the interference at their own expense.
Shielded cables must be used with this unit to ensure compliance with
Class A FCC limits.
The user may find the following booklet prepared by the Federal
Communications Commission helpful: How to Identify and Resolve
Radio-TV Interference Problems. This booklet is available from the U.S.
Government Printing Office, Washington, DC 20402, Stock No.
004-00-00345-4.
This equipment has been tested and certified for compliance with U.S.
regulations regarding safety by TV SD America.
Rev AA i
Videojet 9550 Operator Manual
For Customers in Canada

Emissions: The equipment complies with the Canada ICES-003 04,
Class A.
Safety: The equipment complies with Canadian standard C22.2 No.
60950-1.
This equipment has been tested and certified for compliance with
Canadian regulations regarding safety by TV SD America.
For Customers in the European Union

This equipment displays the CE mark to indicate conformance to the
following legislation:
EMC Directive 2004/108/EC
Essential health and safety requirements relating to electromagnetic compatibility.
CISPR22 Information Technology Equipment - Radio

Disturbance Characteristics - Limits and methods
of measurement
EN 55022: Class A Characteristics - Limits and methods of

measurement - Information Technology Equipment
- Immunity Characteristics
EN 61000-6-2 Immunity for industrial environments
EN 61000-6-4 Generic Emissions Standard for Heavy Industrial

Environments
EN 61000-3-2 Limits for harmonic current emissions (equipment

input current <=16A per phase)
EN 61000-3-3 Limitation of voltage changes, voltage fluctuations

and flicker in public low voltage supply systems for
equipment with rated current <=16A per phase and
not subject to conditional connection
Low Voltage Directive 2006/95/EC
Essential health and safety requirements relating to electrical equipment designed for use
within certain voltage limits.
EN 60950-1 Information Technology Equipment - Safety -

Part 1: General requirements
IEC 60950-1
ii Rev AA
Machinery Directive 2006/42/EC
EN 60204-1 Safety of machinery - Electrical equipment of

machines
EN 12100 Safety standard for machinery.
ISO 13849-1 Safety requirements and guidance on the principles

for the design and integration of safety-related
parts of control systems (SRP/CS), including the
design of software
Rev AA iii
Support and Training

Contact Information
If you have any questions or need assistance, contact Videojet
Technologies Inc. at 1-800-843-3610 (for all customers within the United
States). Outside the U.S., customers should contact their Videojet
Technologies Inc. distributor or subsidiary for assistance.
Videojet Technologies Inc.

1500 Mittel Boulevard
Wood Dale, IL 60191-1073 U.S.A.
Phone: 1-800-843-3610
Fax: 1-800-582-1343
International Fax: 630-616-3629
Web: www.videojet.com
Service Program
About Total Source Commitment

Total Source TOTAL SERVICE PLUS RELIABILITY, is the Videojet
Technologies Inc. commitment to provide you - our customer - the
complete service you deserve.
The Total Source Commitment

The Videojet Total Source Service Program is an integral part of our
business in providing marks, codes, and images where, when, and how
often customers specify for packages, products, or printed materials. Our
commitment includes:
Applications support
Installation services
Maintenance training
Customer response center
Technical support
Field service
Extended hours phone assistance
Parts and supplies
Repair service
iv Rev AA
Customer Training
If you wish to perform your own service and maintenance on the LPA,
Videojet Technologies Inc. highly recommends you complete a Customer
Training Course on the LPA.
Note: The manuals are intended to be supplements to (and not replacements for)
Videojet Technologies Inc. Customer Training.
For more information on Videojet Technologies Inc. Customer Training

Courses, call 1-800-843-3610 (within the United States only). Outside the
U.S., customer should contact a Videojet subsidiary office or their local
Videojet distributor for more information.
Rev AA v
Table of Contents
Compliance Information
For Customers in the U.S.A.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
For Customers in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
For Customers in the European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Support and Training

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Service Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Customer Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1 Introduction
Equipment Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Language Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Content Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Positional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Units of Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapters in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2 Safety
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Equipment Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Comply with Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Electrical Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Do Not Remove Warning Label . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Grounding and Bonding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Print Ribbon Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placement of the Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Other Important Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Equipment Handling Safety Guidelines . . . . . . . . . . . . . . . . . . . . 28
Chapter 3 Main Parts

Equipment Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Rev AA 1
CLARiTY Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Labeller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Main Controller Board for the LPA . . . . . . . . . . . . . . . . . . . . . . . . 33
Ribbon Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Label Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Emergency Stop (E-Stop) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Applicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Chapter 4 CLARiTY Operating System

Getting started with the CLARiTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Performance Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Tools Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Working with Setup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Working with Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Working with Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Working with Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Chapter 5 Startup
Turning On the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Loading the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Loading a Label Roll on to the Label Supply Disc Mandrel . . . . 54
Loading a Ribbon Roll on to the Ribbon Supply Mandrel . . . . . 56
Set Screen Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Selecting a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510
Printing Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
Stopping Labeller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
Chapter 6 Labeller Operations

Adjust Label Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Change Label Position on the Product. . . . . . . . . . . . . . . . . . . . . . . . . . 64
Print Darkness Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Print Force Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
How to Print a Test Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How to Create a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
How to create a job in CLARiSOFT . . . . . . . . . . . . . . . . . . . . . . . . 69
How to Download a job file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
2 Rev AA
Download Job File using TCP/IP or Serial Connection . . . . . . . 69

Download a Job File using USB Memory Stick . . . . . . . . . . . . . 612
Connecting the External USB Database . . . . . . . . . . . . . . . . . . . 615
Viewing the Current Job or Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617
Selecting a New Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618
User Editable Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619
How to Change the Text and Date Fields . . . . . . . . . . . . . . . . . . 619
How to Delete a Job from the Jobs Database . . . . . . . . . . . . . . . . . . . 622
Line Select Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623
Master / Slave Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
Group Job Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
Group Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628
Auto Changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628
How to Replace Label and Ribbon Web . . . . . . . . . . . . . . . . . . . . . . . 630
Removing the Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630
Loading the Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631
Removing the Label Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633
Loading a Label Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634
Production Audit Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637
How to Update Controller Software . . . . . . . . . . . . . . . . . . . . . . . . . . 640
Availability Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640
Chapter 7 Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Chapter 8 Troubleshooting
Printing Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
CLARiTY Display Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Label Web Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
I/O Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
CLARiTY Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Reading a Fault Message or Warning . . . . . . . . . . . . . . . . . . . . . . 86
Clearing a Fault Message or Warning . . . . . . . . . . . . . . . . . . . . . . 88
Barcode Scanner Faults and Warnings . . . . . . . . . . . . . . . . . . . . . . . . 819
Job File Faults and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827
Appendix A Specifications
Technical Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
CLARiTY Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
Rev AA 3
Label Printer Applicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Technical Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
System Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3
Networking and External Communications . . . . . . . . . . . . . . . . . . . . A4
Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5
Appendix B Menu Structure

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B1
Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B2
Appendix C Installation Wizard

Configure Print Trigger Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . C2
Product Sensor to Beak Distance . . . . . . . . . . . . . . . . . . . . . . . . . C7
Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C9
Appendix D Availability
Overall Equipment Effectiveness - Availability Tools. . . . . . . . . . . . D1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D1
Glossary
4 Rev AA
Introduction
1
This chapter contains the following topics:
Equipment description
About the manual
Related publications
Content presentation
Abbreviations and acronyms
Chapters in the manual
Equipment Description
The Videojet 9550 is a smarter print and apply labeller that eliminates
unscheduled downtime and reduces costs and errors in case coding
operations. The Label Printer Applicator is a simple, reliable system with a
minimum number of wear parts, and zero manual adjustments. Applying
Intelligent MotionTM technology ensures automatic and precise control of
the entire system. In addition, Direct Apply provides accurate placement
of on-demand labels at high speed without the need for an applicator (top
or side applications only), enabling it to never miss a pack even during
build-back.
Videojet 9550 maximizes uptime, increase productivity and remove the
risk of mislabelled packages by using the most intelligent and user
friendly labelling system.
About the Manual

This Operator Manual is written for the every day user of the LPA. The
Operator Manual helps the user to understand the different parts and
different printing and labelling operations of the LPA.
Rev AA Equipment Description 1-1

Related Publications
The following manuals are available for reference:
Videojet 9550 Service Manual, Part Number: 462470.
Tamp Applicator Addendum, Part Number: 462475-01.
Language Codes
When you order this manual, make sure to add the 2-digit language code
at the end of the part number. For example, the Danish version of the
operator manual is part number 462469-18. Table 1-1 shows the list of
language codes that you can use to identify the translated versions of this
manual.
For more information, contact the Videojet distributor or subsidiary.
Note: The availability of the Operator Manual is indicated by an asterisk (*).

Availability of the Service Manual is indicated by a plus sign (+). For more
information, contact the Videojet distributor or subsidiary.
Code Language Availability

(see note)
01 English (US) * +
02 French *
03 German *
04 Spanish *
05 Portuguese Brazilian *
06 Japanese *
07 Russian *
08 Italian *
09 Dutch *
10 Chinese (Simplified) *
11 Arabic *
12 Korean *
13 Thai *
15 Norwegian *
16 Finnish *
17 Swedish *
Table 1-1: List of Language Codes
1-2 Related Publications Rev AA

Code Language Availability

(see note)
18 Danish *
19 Greek *
20 Hebrew *
21 English (UK) * +
23 Polish *
24 Turkish *
25 Czech *
26 Hungarian *
33 Vietnamese *
34 Bulgarian *
36 Chinese (Traditional) *
55 Romanian *
57 Serbian *
Table 1-1: List of Language Codes (Continued)
Content Presentation
This Operator Manual contains different types of information like safety
guidelines, additional notes, user interface (UI) terminology and so on. To
help you identify the different types of information, different writing
styles are used in this manual.
Positional References
Positions and directions like left, right, front, rear, to the right and to the
left are with respect to the CLARiTY display when you see it from the
front.
Units of Measurement
This manual uses metric units of measurement. The equivalent English
measures are included in parenthesis. For example, 240 mm (9.44 inches).
Rev AA Content Presentation 1-3

Safety Information
Specific safety information is listed throughout this manual in the form of
Warning and Caution statements. Pay close attention to these statements
as they contain important information that help in avoiding potential
hazards to yourself or to the equipment.
Warning
The warning statements indicate hazards or unsafe practices that can
cause severe personal injury or death.
They have a triangular symbol with an exclamation mark to the
immediate left of the text
They are always preceded by the word Warning
They are always found before the step or information referring to the
hazard
For example:
Warning
PERSONAL INJURY. All electrical wiring and connections must
comply with applicable local codes. Consult the appropriate
regulatory agency for further information.
Caution
The caution statements indicate hazards or unsafe practices that result
in equipment or property damage
They have a triangular symbol with an exclamation mark to the
immediate left of the text
They are always preceded by the word Caution
They are always found before the step or information referring to the
hazard
1-4 Content Presentation Rev AA

For example:
Caution
EQUIPMENT DAMAGE. Read this chapter thoroughly before
attempting to install, operate, service, or maintain this equipment.
Notes
Notes provide additional information about a particular topic.
For example:
Note: You can set the password protection for some functions to prevent any
access that is not authorised.
Abbreviations and Acronyms
Abbreviation Expansion
AC Alternating Current
I/O Input/Output
LCD Liquid Crystal Display
LED Light Emitting Diode
LH Left Hand
LPA Label Printer Applicator
POE Power Over Ethernet
RH Right Hand
SELV Safety Extra Low Voltage
UI User Interface
USB Universal Serial Bus
WYSIWYG What You See Is What You Get
Table 1-2: Abbreviations and Acronyms
Rev AA Abbreviations and Acronyms 1-5

Chapters in the Manual

This manual is divided into twelve chapters. An introduction to the topics
that each chapter covers is shown in Table 1-3.
Chapter Chapter Name Description

No.
1. Introduction Contains the information about this manual, the related

publications, and writing styles used in this manual.
2. Safety Contains the safety and hazard information.
3. Main Parts Describes the main parts of the LPA.
4. CLARiTY Operating Contains the information about CLARiTY operating system

System and updating CLARiTY operating system.
5. Startup Describes the basic startup operations of the LPA.
6. Labeller Operations Describes the operations of the labeller unit of the LPA.
7. Maintenance Contains the information on service and maintenance.
8. Troubleshooting Contains the operator level diagnostic and troubleshooting

procedures.
9. Specifications Contains LPA specifications.
10. Menu Structure Contains the menu structure of the CLARiTY user interface.
11. Installation Wizard Describes how to configure the LPA installation.
12. Availability Contains information about availability tools.
Table 1-3: List of Chapters
1-6 Chapters in the Manual Rev AA

Safety
2
Introduction
Equipment Safety Guidelines
Print Ribbon Safety Guidelines
Placement of Equipment
Other Important Guidelines
Caution
EQUIPMENT DAMAGE. Read this chapter thoroughly before
attempting to install, operate, service, or maintain this equipment.
All available safety information should be observed and practised to
operate the LPA safely and efficiently.
Warning
PERSONAL INJURY. Observe all safety and warning labels on the
device for the safe operation of the system.
Warning
PERSONAL INJURY. Follow the installation and operating
instructions at all times. Only trained personnel should carry out
maintenance or repair. Adjustments should only be made as per
instructions and training given. Use of this equipment for any other
purposes may lead to serious personal injury.
Rev AA 2-1
Introduction
The policy of Videojet Technologies Inc. is to manufacture non-contact
coding systems that meet high standards of performance and reliability.
Therefore, we employ strict quality control techniques to eliminate the
potential for defects and hazards in our products.
The safety guidelines provided in this chapter are intended to educate the
operator on all safety issues so that the operator can operate the
equipment safely.
Equipment Safety Guidelines

This section contains important safety guidelines pertaining to the
operation and handling of the equipment.
Warning
PERSONAL INJURY. Only trained service or maintenance
personnel should perform the installation or replacement
procedures. Qualified personnel are those who have successfully
completed the training courses, have sufficient experience with this
equipment, and are aware of the potential hazards to which they
will be exposed.
Warning
PERSONAL INJURY. The LPA should be operated by an authorized
personnel who can use the machine independently and without
causing damage to the equipment or a personal injury. The
operating personnel should be trained and informed regularly about
safety and environmental hazards.
Warning
PERSONAL INJURY. While performing maintenance or repair
work, disconnect the mains supply unless it is absolutely
necessary to leave the supply on while carrying out adjustments.
The mains plug is the mains disconnect and must be accessible at
all times.
2-2 Introduction Rev AA

Warning
PERSONAL INJURY. Before beginning any maintenance work or
working close to the tamp application module, ensure that the
equipment is switched off and the air pressure is exhausted.
Warning
PERSONAL INJURY. The LPA has exposed rotating parts. Keep
hands, long hair, ties, loose clothing and so on away from the
machine at all times, when it is switched on. Do not wear jewelry,
e.g. ear or finger rings, while working with the equipment.
Caution
EQUIPMENT DAMAGE. Operate the LPA in an area where the
environmental conditions outlined in Appendix A, Specifications
of this manual are met. The LPA should be installed and operated on
a stable, solid base.
Caution
EQUIPMENT DAMAGE. The LPA should not be modified. Only
add accessories that are approved for the specific use by your
supplier. Ensure that no fluids enter the LPA unit.
Comply with Electrical Codes
Warning
PERSONAL INJURY. All electrical wiring and connections must
comply with applicable local codes. Consult the appropriate
regulatory agency for further information.
Rev AA Equipment Safety Guidelines 2-3

Electrical Power
Warning
PERSONAL INJURY. Ensure that all external energy sources, mains
power leads are isolated from equipment. This should be done
before attempting any maintenance or repair on any part of the
product or before opening or removing any equipment covers.
Warning
PERSONAL INJURY. Ensure that any cables from the equipment
and compressed air hoses (if applicable) are secured to avoid chance
of movement into walkways and becoming a trip hazard. Route or
protect all cables to prevent damage.
Warning
PERSONAL INJURY. There will be sections of the printer control
board that will be permanently powered via the on-board lithium
battery - therefore it is essential that the board should never be
placed onto, nor stored in or on any conductive surface (including
conductive, plastic bags etc.) as this would flatten the battery and/or
potentially result in battery overheating. The battery is not to be
replaced by the operator.
Caution
EQUIPMENT DAMAGE. Do not unplug any connector on the
equipment when the mains power is on (except USB and ethernet
cables).
Caution
EQUIPMENT DAMAGE. Operate the LPA within the voltage range
specified on the rating label affixed to the unit. This information is
also repeated in Appendix A, Specifications of this manual.
2-4 Equipment Safety Guidelines Rev AA

Caution
EQUIPMENT DAMAGE. The LPA must be connected to a power
socket fitted with an earth connection that complies with applicable
local codes. Devices connected to the interfaces at the LPA must
fulfil SELV (Safety Extra Low Voltage) circuit requirements
according to IEC 60950.
Do Not Remove Warning Label
Warning
PERSONAL INJURY. Do not, under any circumstances, remove or
obstruct any warning, caution, or instruction labels present on the
equipment. If any part of these labels become damaged, worn or
removed they must be immediately replaced.
Grounding and Bonding
Caution
EQUIPMENT DAMAGE. Always prevent static discharge from
occurring. Use proper Grounding and Bonding methods. Always
bond conductive equipment together with approved cables to
maintain them at the same potential and minimize static discharge.
Rev AA Equipment Safety Guidelines 2-5

Printhead
Caution
EQUIPMENT DAMAGE. The device must be switched off when the
printheads are being installed, connected or disconnected.
Caution
EQUIPMENT DAMAGE. The printhead may become hot during
normal operation. Observe necessary precautions before attempting
to touch the printhead.
Warning
PERSONAL INJURY. Do not place your fingers under the printhead
when the equipment is operating.
Print Ribbon Safety Guidelines
Caution
EQUIPMENT DAMAGE. Print ribbons should be stored at a
temperature range of 5 C to 40 C, and at a non-condensing
humidity range of 20% to 85%.
Caution
EQUIPMENT DAMAGE. The use of incompatible ribbon can
seriously damage your equipment and such damage will not be
covered by your equipment warranty. Use only the ribbon approved
by your dealer.
2-6 Print Ribbon Safety Guidelines Rev AA

Placement of the Equipment
Warning
PERSONAL INJURY. Do not place the equipment in a hazardous
location. Hazardous locations might create an explosion, leading to
personal injury.
Hazardous locations, as defined in the United States, are those areas that
may contain hazardous materials in a quantity sufficient to create an
explosion. These are defined in Article 500 of the National Electrical Code
ANSI/NFPA 701993.
Outside United States, you must ensure compliance with all local
regulations regarding the equipment placement in potentially hazardous
locations.
Using Accessories
To maintain regulatory approval for the equipment, use only Videojet
approved accessories when attaching any device to the equipment.
Other Important Guidelines
Warning
PERSONAL INJURY. Before disconnecting any air component
ensure that the equipment is switched off and the air pressure is
exhausted.
Caution
EQUIPMENT DAMAGE. Do not run the equipment with the air
pressure supply above the recommended level.
Rev AA Placement of the Equipment 2-7

Warning
PERSONAL INJURY. In an emergency, push the E-Stop button to
stop the LPA. For information, refer to Emergency Stop (E-Stop)
on page 3-9.
Cleaning Safety Guidelines
Caution
EQUIPMENT DAMAGE. Do not apply excessive force to the
printhead while cleaning, as this can cause damage and can void the
warranty.
Caution
EQUIPMENT DAMAGE. Use approved dealer cleaning supplies for
cleaning. Do not use high pressure air or cotton.
Equipment Handling Safety Guidelines
Warning
PERSONAL INJURY. Follow manual handling guidelines when
moving equipment and loading labels.
Caution
EQUIPMENT DAMAGE. Take precautions to prevent the LPA from
tipping over when anchoring or moving the equipment.
2-8 Other Important Guidelines Rev AA

Main Parts
3
This chapter contains information about the integral parts and accessories
of the Label Printer Applicator.
Equipment Description
The main parts of the Videojet 9550 LPA are shown in Figure 3-1.
11 12
10
1
9
3
4
8
7 6
1. Label Supply Disc 6. Ribbon Waste Mandrel 11. Dancer Arm
2. Ribbon 7. Ribbon Supply Mandrel 12. Label Stock
3. Printhead 8. Mandrel Locks
4. Peel Tip 9. Label Waste Mandrel
5. LED 10. CLARiTY Display
Figure 3-1: Videojet 9550 LPA (Left Hand Machine)
Rev AA Equipment Description 3-1

CLARiTY Display
The display is a touch screen user interface which is easy to use and allows
the user to control different functions of the Label Printer Applicator.
There is a communication/power cable connected directly to the display.
3 2
1. Touch UI
2. Interconnecting Cable (Communications Cable)
3. USB
Figure 3-2: Display Connections
Caution
EQUIPMENT DAMAGE. Ensure that the interconnecting cable is
fitted correctly before power on.
Warning
PERSONAL INJURY. The CLARiTY display should be mounted in a
convenient location to eliminate the potential entanglement with the
exposed rotating parts.
3-2 Equipment Description Rev AA

Ports Description
Interconnecting Connects the CLARiTY Display to the main

Cable control board. Provides power and
communication between the main control board
and the CLARiTY display.
USB USB Port allows the connection of a USB

memory stick for functions such as system
software updates, transferring Jobs and backup/
restore of system archive or clone files.
Table 3-1: Display Connections
Labeller
The labeller consists of the following main parts:
Main Controller Board for the LPA

The main controller board controls the different functions of the LPA. The
interconnecting cable communicates with the CLARiTY display and
provides power to it.
1. Printhead PCB
2. Main Controller Board
Figure 3-3: Main Controller Board
Rev AA Labeller 3-3

Connectors
The controller board provides the following connections.
9 1 2
7 3
6 4
1. Encoder 4. Beacon 7. CLARiTY Display

2. Serial Port (IOIOI) 5. Product Detect 2 8. Ethernet
3. Input / Output (I/O) 6. Product Detect 1 9. Ethernet POE
Figure 3-4: Connector
Connectors Description
1 Encoder Port for connecting a shaft encoder to the controller to tell the software
how fast the substrate is traveling.
2 Serial Port (IOIOI) RS-232 Serial Port for connecting to PC, PLC or other capable device.
3 Input/Output (I/O) Port for connecting external devices to the LPAs hardware inputs and
outputs.
4 Beacon Port for connecting external beacon. For more details, refer to the IPL
chapter of Service Manual.
5 Product Detect 2 Second product detector connector is used for bi-directional, reverse
print or barcode scanning.
6 Product Detect 1 The product detector connector detects the product and informs the
LPA when to print and apply the label on the product.
Table 3-2: Controller Connections
3-4 Labeller Rev AA

Connectors Description
7 CLARiTY Display Port for Communicating with the CLARiTY Display and provides power
to it.
8 Ethernet RJ-45 port for connecting the printer to a TCP/IP network
9 Ethernet POE RJ-45 port for connecting the printer to a TCP/IP network device that
(Power Over requires Power Over Ethernet (POE) support.
Ethernet)
Table 3-2: Controller Connections (Continued)
Note: When an applicator is purchased then additional connector(s) are provided

as required.
Ribbon Web
Note: In Direct Thermal applications, the ribbon web is not required.
The ribbon is routed from the ribbon supply mandrel, through the
printhead to the ribbon waste mandrel. This forms the ribbon web.
Ribbon Supply Mandrel (Black disc)

The ribbon supply mandrel (with black disc) holds the ribbon, that is
pre-coated with ink. During printing, the ribbon is supplied to the thermal
printhead where the ink is applied onto the labels.
1. Ribbon Waste Mandrel

2. Ribbon Supply Mandrel
Figure 3-5: Ribbon Mandrels
Rev AA Labeller 3-5

Ribbon Waste Mandrel

The ribbon waste mandrel collects the waste ribbon that remains after the
label has been printed.
The waste ribbon can be easily removed by using the pullout shaft in the
ribbon waste mandrel which allows the core to be easily removed.
1. Pullout Shaft
Figure 3-6: Ribbon Mandrels
3-6 Labeller Rev AA

Label Web
The labels are routed from the label supply mandrel, through the
printhead assembly to the label waste mandrel. This forms the label web.
Label Supply Mandrel

The label supply disc holds the label roll in place on the mandrel. The
mandrel lock is used to retain the roll in place. The mandrel lock indicates
the locking and unlocking directions.
1. Mandrel Lock
2. Label Supply Disc
Figure 3-7: Label Supply Mandrel
Dancer Arm
The dancer arm is designed to absorb the change in tension of the label
web, during its movement through the LPA.
Dancer Arm
Figure 3-8: Dancer Arm
Rev AA Labeller 3-7

Idler rollers
The idler rollers are free-spinning rollers that support and guide the label
web through the LPA. The position of the rollers is set for optimum
feeding of the label web.
Idler Rollers
Idler Rollers
Figure 3-9: Idler Rollers
Label Waste Mandrel

The label waste mandrel winds the empty label backing (waste) that
remains after the label has been printed and applied on the product. The
mandrel lock is used to hold and retain the roll in place and allows easy
removal of the waste roll. The mandrel lock indicates the locking and
unlocking directions.
Mandrel Lock
Figure 3-10: Label Waste Mandrel
3-8 Labeller Rev AA

Emergency Stop (E-Stop)
Warning
PERSONAL INJURY. The LPA has exposed rotating parts. Keep
hands, long hair, ties, loose clothing and so on away from the
machine at all times, when it is switched on. Do not wear jewelry,
e.g. ear or finger rings, while working with the equipment.
In case of emergency, the LPA can be stopped immediately by pressing

the E-Stop button. When the E-Stop button is pressed, power to the label
drive is removed and the LPA is stopped. A fault message is displayed.
The E-Stop button is fitted on the side wall of the machine
(see Figure 3-11).
E-Stop Button
Figure 3-11: Emergency Stop Button Position
The E-Stop is reset by pulling out the E-Stop button. However, the LPA
will remain in fault mode until the fault message is cleared.
Rev AA Labeller 3-9

The warning label for moving parts is attached on the face of the baseplate
of the machine.
Figure 3-12: Moving Parts Warning Label
Warning
PERSONAL INJURY. Do not, under any circumstances, remove or
obstruct any warning, caution, or instruction labels present on the
equipment. If any part of these labels become damaged, worn or
removed they must be immediately replaced.
Sensors
The LPA is equipped with the following sensors to ensure correct
operation of the system without manual intervention.
Label Gap Sensor

The label gap sensor detects the gap between each label. The LED (item 2,
Figure 3-13) displays the status of the sensor as given below.
1. Label Gap Sensor

2. LED
Figure 3-13: Label Gap Sensor
3-10 Labeller Rev AA

LED Color Status Action Required
Bright Red No Label material is detected Route the label web

correctly
Flashing Red Ribbon and Label detected Route the ribbon web
indicating that the ribbon is correctly
threaded incorrectly and is
detected by the label gap sensor
Green Label is detected No operator action

required
Table 3-3: LED Status
Rev AA Labeller 3-11

LED Color Status Action Required
Bright Green Label gap is detected No operator action

required
Table 3-3: LED Status (Continued)
Printhead
The printhead is equipped with a series of very small, densely clustered
heating elements (dots) mounted on a ceramic substrate. When electrical
current is supplied to the dots, they get heated rapidly.
Thermal Transfer Print melts the ink on the ribbon. The ink deposits on
the label, and quickly dries after the label leaves the printhead.
In Direct Thermal, the color change of the label is directly caused by the
heating elements without ribbon.
4
2
1. Ribbon 3. LED
2. Label 4. Printhead
Figure 3-14: Printhead
3-12 Printhead Rev AA

Applicator
The LPA supports the following varieties of applicators:
As standard, the LPA is supplied with a wipe down roller for direct
apply to the product.
Telescopic Tamp applicator.
For more details on the applicator functions, refer to the appropriate
addendum.
Tamp Applicator Addendum (P/N 462475)
Rev AA Applicator 3-13

CLARiTY Operating
System 4
Getting started with the CLARiTY operating system
Using the Home page
Using the Tools page
Password Protection
Getting started with the CLARiTY

CLARiTY is an icon-based operator control system. It has an easy-to-use
touch screen and most areas of the display are active, that is, touching an
area on the screen is like pressing a button on a traditional control panel.
All technical aspects of the LPA setup and control are accessed through
the Tools button.
Figure 4-1 on page 4-2 shows the home page of the CLARiTY operator
control system.
Note: If password protection is enabled, the options available may be restricted

dependent on user level. Refer to Password Protection on page 4-36 for more
information.
Rev AA Getting started with the CLARiTY 4-1

Using the Home Page

1
12
11 2
4
10
5
8 6
7
1. Status Bar 7. Print Position

2. Tools Button 8. Performance Information
3. Current Job Details Bar 9. Print Button
4. Consumables 10. System Control Buttons
5. Ribbon 11. Home Button
6. Labels 12. Job Select Button
Figure 4-1: CLARiTY Home Page
Warning
PERSONAL INJURY. The LPA starts printing if you touch the status
bar when the LPA is in OFFLINE mode. Make sure that you do not
touch the status bar if the LPA is not required to run.
4-2 Using the Home Page Rev AA

Buttons Description
Status Bar Provides information about the status of the LPA.

Running: LPA is on and ready to print when
the proper print trigger is received.
Offline: LPA is on and not printing.
Shutdown: Power to the printhead is
disabled and not printing.
Warning: Conditions exist that the Operator
should be aware of, but do not keep the
system from printing.
Fault: Conditions exist to keep the system
from printing.
Allows the user to toggle between offline and
running mode, enabling or disabling printing.
Allows the user to access the current
warning and fault screens if any present.
Tools Button Opens the Tools menu when selected.
Current Job Details Page Displays the information about the current job
and when selected, opens the current job details
screen.
Consumables Displays the Consumables page showing labels

and ribbon information.
Table 4-1: Home Page
Rev AA Using the Home Page 4-3

Buttons Description
Labels Displays the following label information (user can

also access Labels page by navigating to
Consumables > Labels):
Percentage: Percentage of label available
Estimated Empty Time: Estimated time by
when the label will empty based on the
current job and the production rate.
Estimated Time Remaining: Estimated
time remaining based on the current job and
the production rate.
Last Changed: Date and time when the
label was last changed.
Table 4-1: Home Page (Continued)

Buttons Description
Ribbon Displays the following ribbon information (user

can also access Ribbon page by navigating to
Consumables > Ribbon):
Percentage: Percentage of ribbon available.
Estimated Empty Time: Estimated time by
when the ribbon will empty based on the
current job and the production rate.
Estimated Time Remaining: Estimated
time remaining based on the current job and
the production rate.
Last Changed: Date and time when the
ribbon was last changed.
Print Position Opens the Print Position menu when selected.

Permits the user to set the label position on the
product, print position X and print position Y on
the label. For more information, refer Adjust
Label Print Position on page 6-2.

Buttons Description
Performance Information Displays the following printer performance

information:
Throughput: Throughput of the LPA in prints
per minute since the current Job was loaded.
Batch Count: Number of prints since the
current Job was loaded.
Total Count: Number of prints over the life of
the LPA.
Selecting this area opens the performance page
showing additional statistical information on the
printer throughput. For more information, refer
Performance Page on page 4-7.
Print Button Permits the user to print a test image on

selection.
Note: This option is only present if option is
enabled on the printer using CLARiTY
Configuration Manager.
System Control Buttons Permits the user to switch off or switch on the
LPA. It also allows the user to change the LPA
between RUNNING and OFFLINE modes.
Home Button Returns the user to the Home screen as shown

in Figure 4-1 on page 4-2.
Job Select Button Permits the user to select the required job from
the list. Refer to Selecting a Job on page 5-10.

Performance Page
Touch Performance on the home page to access the performance page
(Figure 4-2).
Figure 4-2: Performance Page
Buttons Description
Throughput Shows the throughput of the LPA in prints per

minute since the current Job was loaded.
Batch Count Shows the number of prints since the current Job
was loaded.
Total Count Shows the number of prints over the life of the
LPA.
Batch Barcode Counts Shows the number of barcode prints since the
current Job was loaded (this menu is available
only when the barcode scanner is attached).
Total Barcode Counts Shows the number of barcode prints over the life
of the LPA (this menu is available only when the
barcode scanner is attached).
Table 4-2: Performance Page

Buttons Description
Availability Shows the printer availability and operational

availability information. For more information,
refer Availability Page on page 6-40.
Ignored Print Signals Shows the number of ignored print signals.
Short Term Speed Shows the average speed over 5 minutes of

operation.
Short term Efficiency Shows the efficiency of actual prints per minute
over the nominated prints per minute which is
given as a input for a period of 5 minutes.
Long Term Speed Shows the average speed over 10 minutes of

operation.
Long term Efficiency Shows the efficiency of actual prints per minute
over the nominated prints per minute which is
given as a input for a period of 10 minutes.
Trend Speed Shows the trend speed value.
Trend Efficiency Shows the trend efficiency value.
Nominal Speed Allows the user to enter required packs per

minute speed.
Table 4-2: Performance Page (Continued)

Using the Tools Page

Touch the Tools icon on the home page to access the tools page
(Figure 4-3).
Figure 4-3: Tools Page
Buttons Description
Setup Permits the user to modify a small subset of the

LPA setup parameters.
Diagnostics Provides on-line fault finding routines and

diagnostic functions.
Databases Provides control over the jobs database of the

LPA.
Help Allows the user to view Tutorial Videos for

specific tasks and basic troubleshooting.
Table 4-3: Tools Page
Rev AA Using the Tools Page 4-9

Working with Setup Page

Navigate to Tools > Setup (Figure 4-4).
Figure 4-4: Setup Page
The Setup page allows the user to access the following parameters:
Buttons Description
Printhead Allows the user to setup print position, print

darkness, print force etc. Refer to Working with
Printhead Setup Page on page 4-11.
Consumables Allows the user to set printer ribbon width. Refer

to Working with Consumables Setup Page on
page 4-12.
Control Allows the user to setup user interface, screen

orientation, communications etc. Refer to
Working with the Control Setup Page on
page 4-13.
Options Allows the user to setup barcode scanner. Also

user can setup applicator when attached. Refer
to Working with the Options Setup Page on
page 4-15.
Table 4-4: Setup Page
4-10 Using the Tools Page Rev AA

Working with Printhead Setup Page

Navigate to Tools > Setup > Printhead (see Figure 4-5).
Figure 4-5: Printhead Setting
Buttons Description
Label position on Allows the user to set/adjust the position

Product of the label on the product.
Print Position X Allows the user to set/adjust the print

position on the label in X axis. X is the
distance from the label front to the print
position in millimeter (mm). For more
information refer to Adjust Label Print
Position on page 6-2.
Print Position Y Allows the user to set/adjust the print

position on the label in Y axis. Y axis is
the axis running across the label width in
millimeter (mm). For more information
refer to Adjust Label Print Position on
page 6-2.
Label Stopping Allows the user to setup/modify the

Position distance (mm) of the label stopping
position with respect to the peel tip.
Note: 0 mm setting will stop the front of
the label at the peel tip.
Print Orientation Allows the user to set/adjust the print

orientation to 0 or 180 degrees
depending on requirements.

Buttons Description
Label Feed Speed Allows the user to set/adjust the speed

at which label is fed for printing in
millimeter per second.
Note: Label feed speed is automatically
set during the installation wizard setup.
In encoder mode, this value cannot be
adjusted. When not using an encoder,
this value can be set/adjusted to ensure
that it matches line speed.
Print Darkness Allows the user to set/adjust the print

darkness between 60% and 100% in 1%
increments.
Print Force Allows the user to set/adjust the force to

be applied while printing on the label.
Printhead Allows the user to enter the resistance

Resistance value of each printhead.
Working with Consumables Setup Page

Navigate to Tools > Setup > Consumables (see Figure 4-6).
Consumables page enables the user to set the width of the printer ribbon.
Note: Only 76 mm or 110 mm ribbon width options are available initially.
Note: It is important that the ribbon width fitted matches the print roller fitted.
The printhead can be damaged if it strikes the plate.
Figure 4-6: Consumables

Working with the Control Setup Page

Navigate to Tools > Setup > Control (see Figure 4-7).
Figure 4-7: Control Page
Buttons Description
CLARiTY Parameters Allows the user to save current printer

Archives configurations and to restore previously saved
printer configurations.
Note: When a USB memory stick is connected to
the printer, archives can also be saved or restored
to and from the USB drive as well.
For more information, refer to Service Manual.
CLARiTY Printer Clones Allows the user to create or restore a Clone file to
and from the USB memory stick. A Clone file
contains all of the printer settings and Job files.
Note: Only present when a USB memory stick is
inserted.
CLARiTY Update Allows the user to select from a list of available

updates. Update files must be saved in
clarityupdate folder on the root of the USB
memory stick to be recognized.
Note: Only present when a USB memory stick
containing update files is inserted.
Table 4-5: Control Page

Buttons Description
Internationalisation Allows the user to set the language of the

CLARiTY screen, the international region/country
which control the date/time formats and
measurement units displayed within CLARiTY.
Installation Wizard Allows the user to configure the printer for

installation. For more information refer
Installation Wizard on page 5-9.
Recalibrate Touchscreen Allows the user to recalibrate the touchscreen, if

touching the screen does not accurately locate the
correct CLARiTY button or Icon. The printer
requests the user to touch several crosses which
are displayed on the screen, one after the other.
The screen is recalibrated when the automated
process is complete.
Note: If the calibration of the machine has too
many errors and does not allow a user to navigate
to this screen via the CLARiTY panel, the same
functionality can be triggered from within
CLARiTY Configuration manager (for more
information, refer to Service Manual).
Set Screen Orientation Allows the user to rotate the entire display through
180 degrees in the event that the CLARiTY panel
is installed in an inverted orientation
Date and Time Allows the user to set the system date and time of
the printer.
Communications Allows the user to reset the printer's serial port to

factory default settings. These default settings
configure the printer to communicate with
CLARiSOFT and CLARiTY Configuration
Manager.
Table 4-5: Control Page (Continued)

Working with the Options Setup Page

Navigate to Tools > Setup > Options (see Figure 4-8).
Figure 4-8: Options Page
Buttons Description
Barcode Scanner Allows the user to setup the barcode scanner for
barcode validation of the label after it has been
applied on the product. Barcode validation is
confirmation that the barcode can be read and the
data content is correct.
Applicator Allows the user to setup the applicator.

Note: This menu is available only when an
applicator is attached to the LPA.
Table 4-6: Control Page

Working with Diagnostics

Navigate to Tools > Diagnostics (see Figure 4-9).
Figure 4-9: Diagnostics Page
The diagnostics page allows the user to view the following pages:
Buttons Description
Printhead Shows the event log, inputs, outputs, speed

profiles, printhead health etc. Refer to Working
with Printhead Diagnostics on page 4-17.
Consumables Shows the current value of ribbon and

label parameters. Refer to Working with
Consumables Diagnostics on page 4-28.
Control Shows the software versions, system

information, contact information, communication
port, production audit log and all Jobs currently
in the printer's queue. Refer to Working with
Control Diagnostics on page 4-29.
Options Shows the type of applicator and barcode

scanner used. Refer to Working with Options
Diagnostics on page 4-32.
Table 4-7: Diagnostics Page

Working with Printhead Diagnostics

Navigate to Tools > Diagnostics > Printhead (see Figure 4-10).
Figure 4-10: Printhead Diagnostics Page
The Printhead diagnostics page allows the user to view the following
parameters:
Inputs
Outputs
General
Event Log
Timings
Printhead Health
Speed Profiles
Export printer logs

Inputs
Navigate to Tools > Diagnostics > Printhead > Inputs (see Figure 4-11).
Figure 4-11:Diagnostics Printhead Inputs 1 Page
Buttons Description
Encoder Allows the user to view the encoder parameters.

For information, refer Encoder on page 4-20.
Line Select Allows the user to view the current status of the
inputs being used for the Line Select feature of
the printer. For information, refer Line select on
page 4-21.
Table 4-8: Inputs Diagnostics Page

Buttons Description
Applicator Allows the user to view the status of the various

inputs to applicator. For more information refer
Tamp Applicator Addendum.
Product Sensor 1 Shows the status of the product sensor 1.
Product Sensor 2 Shows the status of the product sensor 2.
Ignore Product Shows if the Ignore Product option is activated or

not. If activated, controller sends signal to disable
the print.
Dancer Arm Limit Shows the status of the sensor.

Sensor
Dancer Arm Shows the operation of the dancer arm.

Position
Ribbon Sensor Shows the operation of the sensor.
Printhead Shows the operation of the sensor.

Position Sensor
Label Position Shows the operation of the sensor.

Sensor
Label Supply Reel Shows the status of the sensor.

Sensor
Label Gap Sensor Shows the status of the sensor.
Label Gap Shows the operation of label gap sensor input.

Sensor Input
Motor Volts Displays the motor voltage.
Printhead Volts Displays the printhead voltage.
24 Volts Supply Displays the voltage of the 24 V supply.
Table 4-8: Inputs Diagnostics Page (Continued)

Buttons Description
5 Volts Supply Displays the voltage of the 5 V supply.
Printhead Displays the Printhead temperature

Temperature information.
Controller PCB Displays the PCB temperature information.

Temperature
Table 4-8: Inputs Diagnostics Page (Continued)
The Inputs Diagnostics page allows the user to view the following
parameters:
Encoder: Touch the Encoder button to view the Encoder diagnostics
page. The Encoder diagnostics page allows the user to view the
following encoder parameters (see Figure 4-12).
Figure 4-12: Encoder Diagnostics Page
Note: When the encoder is fitted, the label feed speed will match the encoder
speed.
Buttons Description
Encoder Speed Shows the actual real-time speed of the

object being measured by the encoder that
is line speed.
Label Feed Speed Shows the speed at which the label is fed
for printing in millimeter per second.
Table 4-9: Encoder Diagnostics Page

Line Select: If the Line Select is enabled on the controller, the user can
assign a job to the required line. Line Select allows the user to view the
current status of the inputs being used for the Line Select
(see Figure 4-13). For more information, refer Line Select Mode on
page 6-23.
Figure 4-13: Input Line Select Page

Outputs
Navigate to Tools > Diagnostics > Printhead > Outputs (see Figure 4-14).
Each button shows the status of a physical output on the printer. Touching
the Toggle button allows the user to force the state of an output, Open/
Closed or On/Off, which can be useful for diagnostic purposes.
Figure 4-14: Printhead Outputs Diagnostics Page
Buttons Description
Applicator Shows the status of the various outputs of

the applicator when selected.
External Relay Shows the status of the configurable relay

output.
External PNP 1 Shows the status of the configurable PNP

24V output.
External PNP 2 Shows the status of the configurable PNP

24V output.
Red Beacon Lamp Indicates that a fault has occurred.
Amber Beacon Lamp Indicates that a warning message is

present.
Green Beacon Lamp Indicates that LPA is running.
Printhead Position Shows the information on printhead

position.
Table 4-10: Output Diagnostics Page

General
This screen shows the current value of some basic parameters. Navigate to
Tools > Diagnostics > Printhead > General (see Figure 4-15). The user can
view the different printhead settings like machine hand, printing mode,
print roller width, gap sensor type and print test image.
Figure 4-15: Printhead General Diagnostics Page
Buttons Description
Machine Hand Shows the configuration of the machine, left hand or

right hand
Printing Mode Shows the printing mode, thermal transfer or direct

transfer
Print Roller Width Shows the current print roller width fitted (76 mm or
110 mm)
Gap Sensor Type Shows the gap sensor type (point, array or auxiliary)
Print Test Image Prints a test image on selection
Table 4-11: Printhead General Diagnostics Page
Event Log
Shows the log of events responsible for applicator downtime. For more
information, refer Overall Equipment Effectiveness - Availability Tools
on page D-1.

Timings
Navigate to Tools > Diagnostics > Printhead > Timings (see Figure 4-16).
It is useful in high throughput applications to understand how quickly the
printer is able to perform certain functions.
Figure 4-16: Timings
Buttons Description
Label Print and Indicates the time taken from printing to

Dispense Time dispensing
Label Print and Apply Indicates the time taken from printing to applying
Time on product
Job Selection Time Indicates the time taken in selecting the last job
(ms) from the moment the image was confirmed, to
being ready to print
Job Data Update Indicates the total time taken to update all the
Time (ms) dynamic variables in the image (time, date,
counters)
Counter Update Time Indicates the time taken to update all the counter
(ms) fields in the image
Time/Date Update Indicates the time taken to update all the time/
Time (ms) date fields in the image
Table 4-12: Timings Page

Printhead Health
Navigate to Tools > Diagnostics > Printhead > Printhead Health
(see Figure 4-17). The user can view the performance of the LPA by
checking the health graph.
Figure 4-17: Printhead Health
Buttons Description
Display Health Graph Display Health Graph displays a multi colored

graph indicating the health of each printhead
element. For example, a red line in the graph
indicates that the individual printhead element
resistance is not at its optimal value, indicating
that the printhead may need to be changed if the
print quality is affected.
Note: Above example shows that the printhead

is in operation and shows signs of wear. In this
example, the printhead is in operation without
affecting the print quality.
Table 4-13: Printhead Health Page

Buttons Description
Printhead Resistance Allows the user to view the printhead resistance

value.
Table 4-13: Printhead Health Page (Continued)
Speed Profiles
Navigate to Tools > Diagnostics > Printhead > Speed profiles
(see Figure 4-18).
Figure 4-18: Speed Profiles

Buttons Description
Capture Speed Allows the user to capture the speed profile.

Profile When selected displays a confirmation page.
Once confirmed, displays the speed profile
graph.
In the above graph
The printer icon indicates the print

cycle.
The pulse icon indicates the print

signal.
Display Previous Displays the previous speed profile if available.

Speed Profile
Profile Type Allows the user to select the required type of

speed profile from the following:
Standard
Printer Performance
Inputs and outputs
Profile X axis Allows the user to set the X Axis of the chart to
be either time or distance.
Note: For more information refer Service
Manual.
Table 4-14: Timings Page
Export Printer Logs

Allows the user to export printer log files. This option is available only
when a USB memory stick is inserted.

Working with Consumables Diagnostics

Navigate to Tools > Diagnostics > Consumables (see Figure 4-19).
Figure 4-19: Consumables
The Consumables diagnostics page shows the current value of ribbon and
label parameters to help you understand the status of the ribbon and the
label.
Buttons Description
Label Supply Displays the current diameter of the label on supply

Diameter mandrel in millimeters.
Label Waste Displays the current diameter of the label on waste

Label Length Displays the length of the label in millimeters.
Label Gap Length Displays the amount of gap between the labels in
millimeters.
Ribbon Supply Displays the current diameter of the ribbon on supply

Ribbon Waste Displays the current diameter of the ribbon on waste

Ribbon Tension Displays the tension of the ribbon.
Table 4-15: Consumables Page

Working with Control Diagnostics

Navigate to Tools > Diagnostics > Control (Figure 4-20).
Figure 4-20: Control Parameters
The following parameters can be accessed in Control page:
Buttons Description
Versions Displays the software versions of the various software

components installed in the LPA. The most important
number displayed is the Software Part Number. This is
the master version number and all the other data
displayed is of secondary importance.
Note: If there is any inconsistency among the software
components that are installed in the printer, the
Software Part Number displays the message
'Incompatible Software Versions'. If this is seen, a
CLARiTY software update must be performed,
otherwise the printer may perform in an unpredictable
manner.
System Information Displays the serial number and revision number of

Printed Circuit Board (PCB), CPU speed and
equipment reference information.
Contact Information Displays the contact information.
Table 4-16: Control Parameters

Buttons Description
Communications Touch Communications on the Control dialog box.

Communications dialog box appears. The following
parameters appears in the dialog box:
Communication Port 1: Displays the status of

serial port, including the baud rate and usage
TCP/IP: Displays the configuration and status of
the printers network port. For more information
see TCP/IP on page 4-31
Production Audit Shows the log of machine changes and user changes
Log made.
Note: This option is only present if logging is enabled
on the printer using CLARiTY Configuration Manager.
Note: Logs can also be backed up to a USB memory
stick if one is inserted into the printer
Table 4-16: Control Parameters (Continued)

Buttons Description
Image Update Displays all Jobs currently in the printer's queue, and
Queue the number of times each Job has been allocated to
print. No Print Limit indicates that the currently
loaded Job will continue to print until a new Job is
loaded.
Table 4-16: Control Parameters (Continued)
TCP/IP
Figure 4-21: TCP/IP Parameters
Buttons Description
IP Address Displays the IP Address of the controller
Subnet Mask Displays the Subnet Mask number
CLARiTY Displays the TCP/IP port number and

Communications CLARiTY network status
Barcode Scanner Displays the protocol information for the

barcode scanner
Text Communications Displays the TCP/IP port number assigned

for Text Communications
ZPL Emulation Displays the TCP/IP port number assigned

for ZPL Emulation commands
Table 4-17: TCP/IP Parameters

Buttons Description
SATO Emulation Displays the communication protocol

status, assigned TCP/IP port number, port
response, network status for SATO
Emulation commands
Table 4-17: TCP/IP Parameters (Continued)
Working with Options Diagnostics

Navigate to Tools > Diagnostics > Options (Figure 4-22).
Figure 4-22: Options Parameters

Buttons Description
Applicator Shows the type of applicator used and its operations.

When touched, shows the direct applicator menu. If a
tamp applicator is attached, shows the tamp applicator
menu.
Barcode Scanner Shows the barcode scanner information.
Table 4-18: Control Parameters

Working with Database

Navigate to Tools > Databases (see Figure 4-23).
Figure 4-23: Database Page
Buttons Description
Internal Shows the job(s) stored in the printer

and allows the user to transfer Jobs to
the USB memory stick (if available). The
user is also able to delete Jobs from the
Internal database.
Capacity Shows the estimated number of Job files

that could be stored on the printer, based
on the size of existing Job files, and the
number of bytes of available Job storage
remaining.
External Shows the Jobs stored on the inserted

USB memory stick, and allows the user
to transfer Jobs to the Internal database.
The user is also able to delete Jobs from
the USB memory stick.
Note: Option only available when USB
memory stick is inserted in printer.
Table 4-19: Database Page

Working with Help

Navigate to Tools > Help (see Figure 4-24). Allows the user to view Tutorial
Videos for specific tasks and basic troubleshooting. Also allows the user to
contact Videojet Technologies Technical Support for help and
troubleshooting.
Figure 4-24: Help Page
Touch Tutorial Videos, displays the screen with list of Videos. Select the
required video for specific task and basic troubleshooting.
Figure 4-25: Tutorial Videos
Note: For information on How to Change the Printhead and How to Change
the Print Roller, refer to Service Manual.

Password Protection
Password protection on the user interface allows different protected
access levels for the various operational features. During installation, you
can set the standard or advanced password selection using CLARiTY
Config Manager. Refer to Videojet 9550 Service Manual (Part Number:
462470).
Note: If you do not want to have password protection, you can select None
option.
Password control can be set up as per the user requirement. When the user
tries to access a function that is password protected the user interface
prompts the user to enter the password.
When the correct password is entered, that function or menu becomes
available. The password level remains active until logged out by the user
or timed out.
Standard Passwords: For example, if the Diagnostics function is
password protected, when the user accesses the Diagnostics Menu by
navigating to Tools > Diagnostics, CLARiTY prompts the user to enter
the password.
Advanced Passwords: The user is prompted to select the required
username and enter the associated password.
Figure 4-26: Password Screen
4-36 Password Protection Rev AA

Startup
5
Turning On the Machine
Loading the Web
Set Screen Orientation
Installation Wizard
Selecting Job
Printing Job
Stopping Labeller
Rev AA 5-1
Turning On the Machine

Do the following tasks to turn on the machine:
1 Switch on the power switch on the rear of the unit.
Power Switch
Figure 5-1: Power Switch
2 CLARiTY Display will power on.
Figure 5-2: CLARiTY Display Power On
Caution
Before starting the procedure, make sure that the printer is in offline
mode. Note that power is available to the mandrels and care should
be taken when loading the web.
5-2 Turning On the Machine Rev AA

Loading the Web

Loading the web involves following procedures:
Loading a label roll on to the label supply disc mandrel
Loading a ribbon roll on to the ribbon supply mandrel
C B
A
A. Gap Sensor
B. Peel Tip
C. Ribbon
D. Label
Figure 5-3: Left Hand Webbing Diagram
A. Gap Sensor*
B. Peel Tip
C. Ribbon
D. Label
C
*- Items not shown in picture
Figure 5-4: Right Hand Webbing Diagram
Rev AA Loading the Web 5-3

Loading a Label Roll on to the Label Supply Disc Mandrel

Do the following tasks to load a label roll:
1 Unlock the mandrel lock in the direction indicated on the lock on the
supply mandrel (see Figure 5-5). Remove the label supply disc.
Unlock
Lock
Note: Left Hand unit shown
Figure 5-5: Mandrel Lock
2 Fit the label roll to the label supply mandrel. Ensure that the label
supply is placed onto the mandrel so that the labels feed in the
direction indicated on the supply disc.
1. Label Supply Mandrel

2. Label Supply
Figure 5-6: Label Web Path
3 If the unit is vertical, replace the label supply disc and secure it with
the label supply mandrel lock by turning the lock to the locked
position as indicated on the mandrel lock (see Figure 5-5).
5-4 Loading the Web Rev AA

4 Remove a number of labels from the beginning of the roll to support

the label routing. Thread the label web as shown in Figure 5-3 on
page 5-3 and Figure 5-4 on page 5-3 (i.e, route the labels around each
of the rollers in turn as shown on the webbing diagram).
Ensure that the labels are threaded through the label gap sensor and
around the peel tip.
3 2 1
1. Label Around Peel Tip

2. Label Gap Sensor
3. Label
Figure 5-7: Label Around Peel Tip
Note: The label gap sensor detects the gap between the labels. Refer to Label
Gap Sensor on page 3-10 for more information. When the labels are
correctly routed, the LED will turn green.
5 Unlock the waste mandrel by rotating it in the direction indicated on
the mandrel lock. (see Figure 5-8).
Figure 5-8: Waste Mandrel Lock

6 Secure the waste label backing to the waste mandrel by slotting the
backing into the slot as indicated by the arrows on the waste mandrel.
Mandrel Lock
Note: Right Hand unit shown
Figure 5-9: Mandrel Slot
7 Secure with the mandrel lock (a click sound is audible when secured)
and wind the label web around the mandrel two or three times until
the label web is secure.
Note: If the mandrel lock is not secured, the label speed will not be accurate.
8 Place the supply disc on the supply mandrel and lock it if not already
completed.
For information on removing the ribbon and labels from the LPA, refer to
How to Replace Label and Ribbon Web on page 6-30.
Loading a Ribbon Roll on to the Ribbon Supply Mandrel

Do the following tasks to load a new ribbon roll:
1 Remove the new ribbon from its packaging.
2 Unwind approximately 300 mm of ribbon from the reel (an initial
length of the ribbon is ink free and is termed 'leader').
3 Fit the new ribbon to the supply mandrel, and ensure that the reel is
pushed fully onto the mandrel.

4 Thread the ribbon around the printhead, ensuring that the ribbon is
not routed below the gap sensor (see Figure 5-10).
1
3
1. Printhead
2. Gap Sensor
3. Ribbon Supply (Ink Side Down)
Figure 5-10: Loading Ribbon Around Printhead
Note: Ensure that the ink side of the ribbon is facing the label after the ribbon
is routed through the printhead.
Refer to the webbing diagram for the correct web path (see Figure 5-3
on page 5-3 and Figure 5-4 on page 5-3).
Note: If the ribbon is detected in the incorrect position by the gap sensor the
LED will turn red.
5 Load the fresh waste core onto the waste mandrel and ensure that the
ribbon runs in the direction of the mandrel arrow.

6 Secure the ribbon to the waste mandrel with an adhesive tape to

prevent from slipping.
Note: Make sure that the pullout shaft is in required position.
1. Pullout Shaft
2. Waste Ribbon Mandrel
Figure 5-11: Pullout Shaft
7 Wind excess ribbon onto the waste mandrel, ensuring that the ribbon
is not torn or wrinkled.
4 2
3
2. Printhead
Caution
EQUIPMENT DAMAGE. Turn the waste mandrel only to provide
tension in the ribbon.


Depending on the position in which the CLARiTY display is mounted, it
may be necessary to rotate the screen image by 180 degrees.
To change the screen orientation, proceed as follows:
1 Navigate to Tools > Setup > Control > Set Screen Orientation. Set Screen
Orientation page appears (see Figure 5-13).
Figure 5-13: Set Screen Orientation
2 Select 0 or 180 degrees depending on your requirement and select OK.

The screen orientation changes.
3 Touch the Home icon to return to the home page.
Installation Wizard
The installation wizard takes the user through the required steps to setup
the LPA unit. For the installation steps, refer to Installation Wizard on
page C-1.
Rev AA Set Screen Orientation 5-9

Selecting a Job
Do the following tasks to select a job:
1 Touch the JOB Icon in the home page. The list of existing jobs are
displayed (see Figure 5-14).
Note: As you touch each Job name a preview of the Job is displayed on the
right hand side of the screen.
Figure 5-14: Job Select
2 Select the test job from the list and touch OK. The job print preview
appears (see Figure 5-15).
Figure 5-15: Job Preview
5-10 Selecting a Job Rev AA

3 Touch OK, and the Home screen displays the newly loaded Job name.
The job is now ready for print.
Printing Job
Do the following tasks to print a job:
1 Make sure that the current job displayed in the Current Job Details Bar
is the job you want to print.
Figure 5-16: Current Job

2 Ensure that the machine is loaded with ribbon and labels.
3 Ensure that the E-Stop is not activated.
4 Ensure that the Label Gap Sensor LED is green in color.
5 Touch the Start button to place the LPA online.
Note: Once the LPA is online, a Warning may appear on initial start up in
order to feed labels to ensure correct location. Follow the on-screen
instructions as required. This action ensures that the label position is correct.
6 Touch the Print button . The current job will be printed.
Rev AA Printing Job 5-11

Stopping Labeller
1 Touch the Stop button in the CLARiTY display. The status bar
changes to OFFLINE.
2 Turn OFF the power switch beside the power cable on the rear of the
unit.
Note: During an emergency, press the E-Stop button to stop the LPA from
printing.
5-12 Stopping Labeller Rev AA

Labeller Operations
6
This chapter contains the following information on operations of the
labeller unit of the LPA.
Adjust label print position
Change label position on product
Print darkness setup
Print force setup
How to print a test job
How to create a job
How to download a job file
Viewing the current job or image
Selecting a new job
User editable fields
How to delete a job from the jobs database
Line select mode
Master/Slave mode
How to replace label and ribbon web
Production audit log
How to update controller software
Availability Page
Rev AA 6-1
Adjust Label Print Position

The following procedure explains how to adjust the Label Print Position.
1 Navigate to Tools > Setup > Printhead > Print Position X (see Figure 6-1).
Figure 6-1: Print Position
Alternately, this menu can be accessed from the Print Position button
in the home screen (see Figure 6-2).
Figure 6-2: Print Position from Home Screen
6-2 Adjust Label Print Position Rev AA

Print Position X is the distance from the label stop position to the print
position where the printing starts (see Figure 6-3). If X is set to zero,
the printing starts at the label stop position.
Note: If you print on the edge of the label (i.e. off the end), the printhead can
be damaged.
1
Positive
Y position
2
X position
Print Direction
1. Baseplate (Rear of LPA)

2. Label
Figure 6-3: Print Position X and Y
2 Enter the value of X as required (see Figure 6-4).
Figure 6-4: Print Position X
3 Touch OK.
4 Touch Print Position Y and enter the value of Y position as required. A
negative value will move the print start position towards the
baseplate, a positive value will move the print start position away
from the baseplate.
5 Touch OK.
6 Touch the Home button to return to the home page.
Rev AA Adjust Label Print Position 6-3

Change Label Position on the Product

The following procedure explains how to change the Label Position on the
product.
1 Navigate to Tools > Setup > Printhead > Label Position on Product
(alternately, this menu can be accessed from the Print Position button
in the home screen).
A value of 0 mm (zero mm) indicates the label will be applied starting
from the leading edge of the product (see Figure 6-5). This is
dependent on the product sensor to beak/peel tip distance being set
accurately.
1
Product Direction
1. Leading Edge of the Product

2. Label Position on Product
Figure 6-5: Label Position on Product
6-4 Change Label Position on the Product Rev AA

2 Enter the distance necessary to adjust the label placement on the

product.
Figure 6-6: Label Position on Product

3 Touch OK.
Print Darkness Setup

The following procedure explains how to change the Print Darkness.
If the print darkness setting is too low, it causes the printed image to
appear faded.
If the print darkness is set too high, the edges of the printed image appears
blurred. This will also overdrive the printhead and shorten its lifetime.
Choose the lowest value of darkness that achieves a satisfactory quality
print.
1 Navigate to Tools > Setup > Printhead > Print Darkness.
Rev AA Print Darkness Setup 6-5

2 Enter the required value of print darkness between 60% and 100%.
The default value is 75%.
Figure 6-7: Print Darkness
3 Touch OK.
Note: Print darkness is also related to the accurate input of printhead resistance.
6-6 Print Darkness Setup Rev AA

Print Force Setup

The following procedure explains how to change the value for Print Force.
Print Force is the force exerted on the label by the printhead during
printing.
If the print force setting is too low, it causes the printed image to appear
faded.
If the print force is set too high, the edges of the printed image appears
blurred. This will also overdrive the printhead and shorten its lifetime.
Choose the lowest value of print force that achieves a satisfactory quality
print.
1 Navigate to Tools > Setup > Printhead > Print Force.
2 Enter the required value of print force between 0% and 100%. The
default value is 50%.
Figure 6-8: Print Force
3 Touch OK.
Rev AA Print Force Setup 6-7

How to Print a Test Job

A test image can be printed to check if the LPA is setup to print an image
of acceptable quality. To select and print a test job, proceed as follows.
1 Navigate to Tools > Diagnostics > Printhead > General.
Figure 6-9: Print Test Image
2 Touch Print Test Image. The user interface prompts for confirmation.
Figure 6-10: Print Test Image
3 The test job stored in the controller will be printed. Examine the
printed label and verify the settings.
6-8 How to Print a Test Job Rev AA

How to Create a Job

Jobs can be created offline on a PC using CLARiSOFT software or any
other image creation software and then downloaded to the LPA.
Refer to CLARiSOFT Operator manual (P/N 462458) for more information
on creating new jobs.
How to create a job in CLARiSOFT
Note: All dimensions in CLARiSOFT are in millimeters (mm).
1 Select File > New from the CLARiSOFT menu.

2 Select Videojet 9550 from the list of Coders under Select the Coder you
wish to design for column.
3 From the Select Format drop down list, select the required font height.
Select the appropriate template for the application.
4 Enter the desired image width and height. Typically this value should
be the width and height of the product being printed on so that
placement of fields in CLARiSOFT will correspond to the placement
of the fields on the product.
5 Select OK.
6 Use the CLARiSOFT Toolbox options on the left hand side of the screen
to create the Job.
How to Download a job file

A job file can be downloaded from the PC to the LPA using the following
methods:
Direct cable connection (serial port of TCP/IP)
USB memory stick
Download Job File using TCP/IP or Serial Connection

1 Connect the communications cable (serial or ethernet) between the PC
and the corresponding port of the LPA.
Note: The LPA must be turned on to download job files.
Note: For details on configuration of printer's communication ports for use

with CLARiSOFT, refer to Service Manual.
Rev AA How to Create a Job 6-9

2 Click the Printer icon from the tool bar in CLARiSOFT. The Print
window appears (see Figure 6-11).
3 Ensure that Real-Time Coder is selected.
4 Ensure that the correct printer is displayed in the Select Output Device
menu.
5 Select Download under Image Options.
Figure 6-11: Select Output Device
6 To download only the currently opened Job file, select the Current
Image button.
To download multiple Job files that have been saved to the PC, select
the File button and navigate to the location on the PC where the files
are saved. Highlight all of the Jobs you wish to transfer and select
Open.
6-10 How to Download a job file Rev AA

A preview or list of the selected job(s) appears (see Figure 6-12).
Figure 6-12: Print Preview of Job
7 Click the OK button.

The Progress window which displays the status bar appears. The
status bar indicates the status of the job downloading process
(see Figure 6-13).
Figure 6-13: Progress Window
Ensure the Job now exists in the printer's database.

8 Disconnect the communications cable between the PC and the printer
if no longer needed.
Rev AA How to Download a job file 6-11

Download a Job File using USB Memory Stick

Do the following tasks to download a job file from the PC to the LPA using
a USB memory stick:
1 Insert the USB memory stick into the PC.
2 On the File menu, click Job Download (see Figure 6-14).
Figure 6-14: Job Download Command

The Download window appears (see Figure 6-15).
Figure 6-15: Job Download Command
3 Ensure that the Real-Time Coder is selected.

4 Ensure that the correct printer is displayed in the Select Output Device
menu.
Note: If you do not select the correct output device, the image will not be
correct for the printer.
5 Select Print to File from Image Options.
6 Select the USB memory device to use from the drop-down menu.
Note: The Print What options will not display until a suitable memory
device is selected.
7 To download only the currently opened Job file, select the Current
Image button.
To download multiple Job files that have been saved to the PC, select
the File button and navigate to the location on the PC where the files
are saved. Highlight all of the Jobs you wish to transfer and select
Open.

8 The confirmation window appears (see Figure 6-16).
Figure 6-16: Confirmation Window
9 Click the OK button to continue.

After the files are downloaded, the message shown in Figure 6-17
appears.
Figure 6-17: Download Complete
Caution
Failure to use the Print to File procedure will result in errors and
rotated images.
10 Remove the USB Memory stick from the PC.

Connecting the External USB Database

11 Insert the USB memory device into the USB port of the controller
(see Figure 6-18).
USB
Port
Figure 6-18: USB Port
12 Navigate to Tools > Databases. The database page displays the External
Database (see Figure 6-19).
Figure 6-19: External Database

13 Touch External to view all the jobs in the USB device (see Figure 6-20).
Note: To restore all Jobs from the USB Memory Stick at one time, do not
select a Job name from the list and touch the Transfer button
.
14 To transfer one job at a time, touch on the job you require, the preview
is displayed.
1
5
4 3 2
1. File Size 4. Cancel Button

2. Edit Button 5. Selected Job
3. Transfer Button
Figure 6-20: Jobs List on USB Device
The buttons at the bottom of the page have the following functions:
Buttons Functions
Cancel Exits the current operation and takes you

back to the previous screen.
Transfer Button Restores the currently selected Job.
Edit Edits the currently selected Job.
Table 6-1: Bottom Buttons

15 Touch to restore a job. A confirmation appears

(Figure 6-21). Touch Yes to confirm.
Figure 6-21: Confirmation Screen
Viewing the Current Job or Image

The name of the current job is displayed on the CLARiTY home page
(see Figure 6-22). Before starting the production line, make sure that the
current job is the job that you want to print.
Figure 6-22: CLARiTY Home Page
To view more details of the current job, proceed as follows:

1 Touch the name of the JOB on the home page.
Rev AA Viewing the Current Job or Image 6-17

2 This will display a preview of the job (see Figure 6-23).
Figure 6-23: Current Job Details Display
3 To magnify the image on the screen, double touch on the image to

zoom in and zoom out.
If you are satisfied that the job is displayed correctly, you can start the
labeller, as described in Printing Job on page 5-11. If the current job
is not the job that you want to print, refer to the instructions in
Selecting a New Job on page 6-18.
4 Touch the Back button on the navigation bar, or the Home button to
return to the home page.
Selecting a New Job

If you want to print a job that is not the current job, you can select a
different one. For selecting a job, refer to Selecting a Job on page 5-10.
You can modify the information before printing the job if user editable
fields are contained within the job. Refer User Editable Fields on
page 6-19 for information on how to change it.
To exit the job selection menu at any stage without making any changes,
touch the Cancel button.
6-18 Selecting a New Job Rev AA

User Editable Fields

Some jobs contain user editable fields. These fields are part of the job that
can be changed. There are three types of user editable fields:
Variable TEXT fields.
For example, they are used for batch codes, product names, and other
text jobs.
Variable DATE fields.
For example, they are used for sell by dates.
Variable COUNTER fields.
Allows the user to modify the starting value for a counter.
If the selected job has a user editable field, the interface prompts the user
to review this field and edit if required.
Note: Each field has a check box. The check box is unchecked initially. As you
enter the data and touch OK, the user interface automatically checks the box. You
can proceed to the next step only when all the boxes are checked.
How to Change the Text and Date Fields

To edit the user field, proceed as follows:
1 When a job is selected, the list of user editable fields in the job are
displayed.
2 Touch the required field from the list to select it (the first one in the list
is automatically selected). The default data for that field appears in the
preview window (Figure 6-24).
Figure 6-24: Default Data Window
Rev AA User Editable Fields 6-19

3 If the information in the preview window is the information that you

want to print, go to step 5. If you want to change the information,
perform step 4.
4 Touch Edit to modify the information.
For text fields, do the following tasks:
a. Use the alpha key pad to enter the data.
The CLARiTY Operating system supports a number of standard
languages for use with 'User Entered' text information.
b. Touch the 'Language Selection Key', to access the available
language selections (see Figure 6-25).
Language Selection Key

Figure 6-25: Default Keypad
c. The keypad functions the same way as the keypad on a computer.

Make necessary changes to the information.
6-20 User Editable Fields Rev AA

For date fields, do the following tasks:

d. Touch the data window to display the Calendar page
(see Figure 6-26).
Figure 6-26: Calendar Page
e. Touch the + or - button to change the month and year.

f. Touch the date on the calendar to choose the date of the month, and
touch OK.
Note: Any dates that are not available for selection because of pre-defined
rules that may have been set in CLARiSOFT are dimmed.
5 Touch OK when you are satisfied that the information in the data
window is correct. The user interface checks the check box. If there are
only two user editable fields in the job, the user interface
automatically displays the second field. If there are three or more
fields, it displays the list of user editable fields, so that you can select
one.
When you touch OK at the final field for this job (and all the check
boxes are checked) the user interface shows you the preview of the
image.
Rev AA User Editable Fields 6-21

6 At the preview, perform one of the following:

If you are satisfied with the image and you want to run the new job,
touch OK. Products will be printed with the new image until you
make further changes or select a new job.
If you are not ready to print the job, you can leave this screen as it
is. You can touch OK at a later stage, to select the job at that time.
If you want to step back through the job select screens to make
alterations to the variable data, touch Cancel.
To cancel the job selection altogether, touch Home button.
How to Delete a Job from the Jobs Database

To remove jobs that are no longer required, proceed as follows:
1 Touch the Tools icon on the home page.
2 Touch the Database icon on the tools page to open the database page.
3 Select the required database (internal or external) and touch Edit to go
to the deletion screen (see Figure 6-27). This page contains a list of all
the available print jobs along with details of number and size of the
selected Jobs.
Figure 6-27: Database Delete Window
4 Touch the name of the job(s) that you want to remove from the
database. The job image appears in the preview window. Ensure that
you want to delete the selected job(s).
6-22 How to Delete a Job from the Jobs Database Rev AA

5 Touch Delete to delete the job.

6 Confirm the job to be removed (see Figure 6-28).
Figure 6-28: Confirmation Screen
7 Touch Yes to remove the job.

8 Repeat steps 4 to 7 to remove other jobs that are not required.
Note: You can touch Select All to remove all the jobs from the list. The job
preview will display the last job selected if multiple, or all, jobs are selected.
9 Touch the Home icon to return to the home page.
Line Select Mode

Line Selection Mode allows an external device (such as a PLC) to remotely
switch between pre-defined jobs.
Note: Line Selection mode is disabled by default and must be enabled using
CLARiTY Configuration Manager. Refer to Service Manual for more details.
Rev AA Line Select Mode 6-23

When Line Selection mode is enabled, the desired jobs can be assigned to
the correct lines by doing the following tasks:
1 Select JOB from the Home page (see Figure 6-29).
<<Please Provide>>
Figure 6-29: Select Job
2 To assign a particular job to Line 1:

a. Select Line 1 (see Figure 6-30).
Figure 6-30: Line Select
b. Select the correct job from the job list and touch OK.
6-24 Line Select Mode Rev AA

c. You can preview the assigned job (see Figure 6-31).

d. Touch OK and Home Page appears.
The job selected is shown on the Line Select page.
Figure 6-31: Job Select Preview
3 To Remove the line assignment:
a. Touch on the Line Select page (see Figure 6-32).
<<Please Provide>>
Figure 6-32: Line Select Page
Rev AA Line Select Mode 6-25

b. Remove Line Assignment page appears with the following choices

(see Figure 6-33):
Disable: Selecting this option will cause the printer to go Offline
when particular line is selected.
No Print: Selecting this option will cause the printer to remain in
the Running state when particular line is selected, but not print.
<<Please Provide>>
Figure 6-33: Remove Line Assignment
4 Line Select page appears again (see Figure 6-34).

a. If you have selected Disable, then the message Production Disabled
appears.
b. If you have selected No Print, then the message Non Printing Job
appears.
Figure 6-34: Line Select Page
6-26 Line Select Mode Rev AA

Master / Slave Mode

CLARiTY Master/Slave mode allows up to four printers to be connected
together and to be used as a group (the group can have only one master).
This chapter describes the use of Master/Slave mode at:
Level 1-Group Job Select
Level 2-Group Control
Auto Changeover
For more information on Master / Slave mode, refer to the Videojet 9550
Service Manual.
Group Job Select

Use Group Job Select to make sure that all the printers in the group are
printing the same job. You can select jobs only on the master printer. The
master printer tells the slaves which job to print.
When you use Group Job Select, the master printer shows additional
information, as described below:
It displays a fault message for any slave printer that does not respond
to the master.
Navigate to Tools > Diagnostics >Printhead to view a list of the printers
in the group. Touch the name of a printer to display information about
the chosen printer, as given
Printer Content of Page
Master The standard set of buttons

enable you to view diagnostic
information about the printer and
information about the Master/
Slave level that is being used
Slave Enables you to view information

about the connection between the
slave and the master
Table 6-2: Master / Slave Diagnostics
Navigate to Tools, Setup and printhead to exclude one or more slaves

from the group. This is useful if a slave develops a fault and you want
the other printers to continue to print the job. When the fault has been
cleared, the printer can be assigned to the group again.
Rev AA Master / Slave Mode 6-27

Group Control
This level of operation (level 2) allows the user to control the slave printers
from the master. As with Group Job Select, you can select jobs only on the
master printer. The master printer tells the slaves which job to print. The
slaves can be assigned and excluded from the group, as described in
Group Job Select on page 6-27.
You can use the master printer to change setup parameters for any printer
in the group.
The user interface on the master printer also displays the following
additional information:
The Consumables information for each printer in the group.
The Batch Count and Total Count values for the group as a whole.
Total Count values for each printer in the group are also available.
The fault or warning messages for both the master and slave printers
(the slaves will show only their own faults or warnings).
The diagnostics information about each printer in the group.
Auto Changeover
This mode of operation allows the user to minimize downtime and missed
packs on the production line.
Two printers are setup in auto changeover mode, one operating as the
master (A), the other as the slave (B).
The standard master/slave functionality will be retained with the added
features below:
Master unit User Interface will display the status of the slave unit in
the status bar.
Master unit can place the slave unit in SHUTDOWN/OFFLINE/
ONLINE mode.
If Slave unit is in ONLINE mode, the slave unit will automatically start
if Master unit goes into OFFLINE mode (either it is placed in offline or
is in a FAULT condition).
6-28 Master / Slave Mode Rev AA

In auto changeover mode, pressing either the Startup/Shutdown, Stop,

Start or Print buttons will expand two buttons to the side which will be the
same as the button pressed but with a number on each (see Figure 6-35).
Pressing button number 1 will trigger the corresponding button press on
machine 1 (the Master, A).
Pressing button number 2 will trigger the corresponding button press on
machine 2 (the Slave, B).
Figure 6-35: Master Slave Buttons

A typical scenario is explained below where machine A is the Master and
machine B is the Slave.
1 If A runs out of consumables (labels, ribbon or both), it will now
display a WARNING that will contain the corresponding consumable
fault(s).
2 B will start labelling immediately after A stops.
3 User replenishes consumables for A, and clears the fault(s). It can now
be put back online into a RUNNING state (but it will not be labelling,
unless B falls into a FAULT state).
4 When B runs out of consumables, displays a FAULT and stops, A will
immediately start again.
For more information on auto changeover mode, refer to service manual.
Rev AA Master / Slave Mode 6-29

How to Replace Label and Ribbon Web

It is necessary to ensure that there is always an adequate stock of labels
and ribbons for LPA operation. If the discs are empty or the stock is very
low, reload the LPA with labels and ribbons as described below.
Warning
PERSONAL INJURY. Ensure that the LPA is not printing when
changing the ribbon or label web.
Removing the Ribbon Roll

For removing the waste ribbon roll, perform the following task:
1 Remove the waste ribbon by using the pullout shaft in the ribbon
waste mandrel which allows the core to be easily removed.
1. Pullout Shaft
3. Waste Core
2 Remove the waste core from the mandrel.

3 Dispose the waste ribbon in accordance with the local regulations.
Note: A fresh waste core is provided with each new ribbon. It is not recommended
to use previously used cores.
Note: For additional instructions, navigate to Tools > Help > Tutorial Videos >
How to Load New Ribbon.
6-30 How to Replace Label and Ribbon Web Rev AA

Loading the Ribbon Roll

Do the following tasks to load a new ribbon roll:
1 Remove the new ribbon from its packaging.
2 Unwind approximately 300 mm of ribbon from the reel (an initial
length of the ribbon is ink free and is termed 'leader').
3 Fit the new ribbon to the supply mandrel, and ensure that the reel is
pushed fully onto the mandrel.
4 Thread the ribbon around the printhead, ensuring that the ribbon is
not routed below the gap sensor (see Figure 6-37).
1
4
1. Printhead 4. Ribbon Supply (Ink

2. Gap Sensor Side Down)
3. LED
Note: Ensure that the ink side of the ribbon is facing the label after the ribbon
is routed through the printhead.
Refer to the webbing diagram for the correct web path (see Figure 5-3
on page 5-3 and Figure 5-4 on page 5-3).
Note: If the ribbon is detected in the incorrect position by the gap sensor the
LED will turn red.
5 Load the fresh waste core onto the waste mandrel and ensure that the
ribbon runs in the direction of the mandrel arrow.
Rev AA How to Replace Label and Ribbon Web 6-31

6 Push down the pullout shaft until it locks in the slot.
1. Pullout Shaft
7 Secure the ribbon to the waste mandrel with an adhesive tape to

prevent from slipping.
8 Wind excess ribbon onto the waste mandrel, ensuring that the ribbon
is not torn or wrinkled.
4 2
3
2. Printhead
Caution
EQUIPMENT DAMAGE. Turn the waste mandrel only to provide

Removing the Label Roll

For removing the waste label roll, perform the following task:
1 Break the liner/backing close to the waste mandrel.
2 Unlock the mandrel lock by rotating it in the direction indicated on
the lock on the waste mandrel (see Figure 6-40).
Unlock

Figure 6-40: Waste Mandrel Lock
3 Remove the label waste core from the waste mandrel.

4 Unlock the mandrel lock by rotating it in the direction indicated on
the lock on the supply mandrel (see Figure 6-40). Remove the label
supply disc.
5 Remove the empty label roll.
6 Ensure that the web is removed from the rollers. Remove the label
supply core from the supply mandrel.
Note: Some labels may remain on the web, please remove and discard in
accordance with the local regulations.

Loading a Label Roll

Do the following tasks to load a label roll:
1 Fit the label roll to the label supply mandrel. Ensure that the label
supply is placed onto the mandrel such that the labels feed in the
direction indicated on the supply disc.
1. Label Supply Mandrel

2. Label Roll
Figure 6-41: Label Web Path
2 If the unit is vertical, replace the label supply disc and secure it with
the label supply mandrel lock by turning the lock to the locked
position as indicated on the mandrel lock.

3 Remove a number of labels from the beginning of the roll to support

the label routing. Thread the label web as shown in Figure 5-3 on
page 5-3 and Figure 5-4 on page 5-3 (i.e, route the labels around each
of the rollers in turn as shown on the webbing diagram).
Ensure that the labels are threaded through the label gap sensor and
around the peel tip.
3 2 1
1. Label Around Peel Tip

2. Label Gap Sensor
3. Label
Figure 6-42: Label Around Peel Tip
Note: The label gap sensor detects the gap between the labels. Refer to Label
Gap Sensor on page 3-10 for more information. When the labels are
correctly routed, the LED will turn green.
4 Make sure that the waste mandrel is still unlocked.

5 Secure the waste label backing to the waste mandrel by slotting the
backing into the slot as indicated by the arrows on the waste mandrel.
Mandrel Lock
Note: Right Hand unit shown
Figure 6-43: Mandrel Slot
6 Secure with the mandrel lock (a click sound is audible when secured)
and wind the label web around the mandrel two or three times until
the label web is secure.
Note: If the mandrel lock is not secured, the label speed will not be accurate.
7 Place the supply disc on the supply mandrel and lock it.

Production Audit Log

The production audit log shows the log of machine changes and user
changes made.
Note: Production Audit Log is turned off by default and needs to be activated in
Clarity Configuration Manager. The logging mode can be set to None,
Normal or Advanced.
Navigate to Tools > Diagnostics > Control.
Figure 6-44: Production Audit Log
Note: Production Audit Log appears in the menu when the logging mode is set
to either Normal or Advanced.
In Normal logging mode, the log entries are deleted if there are over 500
log entries and older than 90 days.
In Advanced logging mode, entries must be archived to a USB stick before
logs will be deleted.
Rev AA Production Audit Log 6-37

Figure 6-45 shows the audit log for both machine events and user events.
The user can also filter results to show either user events only or machine
events only (see Table 6-3).
Figure 6-45: Production Audit Log
Button Function
Lists both machine and

user events
Lists only user events
Lists only machine events
Table 6-3: Buttons to Filter the Log
The following machine events are logged.
Machine Events
CLARiTY Started [s/w version, PCB serial no]
CLARiTY Exit
Power Failure detected
Fault/Warning raised [Fault Name]
Fault/Warning cleared [Fault Name]
Table 6-4: Logged Machine Event
6-38 Production Audit Log Rev AA

Machine Events
Parameters download (CLARiTY Configuration

Manager)
Table 6-4: Logged Machine Event (Continued)
The following user events are logged. Each user event is also labelled with
name of the user performing the change when advanced passwords are
turned on.
User Events Name of the User
Parameter change Parameter name, old and new value
CLARITY Clone restored File name
CLARITY Archive restored File name
CLARiTY Update started Update name
Table 6-5: Logged User Event
Touch on any event log to view the details of the log (Figure 6-46).
Figure 6-46: Parameter Change
Rev AA Production Audit Log 6-39

How to Update Controller Software

You can update the controller software by following methods:
USB key
CLARiTY Configuration Manager
Note: For updating the controller software, refer to Service Manual.
Availability Page
This section explains on how to access the availability page. For
information on availability calculation, equipment and operational
availability, refer to Overall Equipment Effectiveness - Availability
Tools on page D-1.
Touch Performance on the Home page.
Performance
Figure 6-47: Home Page
6-40 How to Update Controller Software Rev AA

Displays the Performance Page. Touch Availability to access the availability

page.
Availability
Figure 6-48: Performance Page

Displays the Availability page (see Figure 6-49). The user can view
simultaneously the equipment availability and operational availability
data against the time frame.The history of the availability data in the
Timeframe column enables the user to correlate seasonal changes affecting
availability.
Operational
Availability
column
Figure 6-49: Availability
Note: Arrows shown in the availability cells indicates the presence of data for
drilling down. Select the cell to view the specific data for detailed analysis.
Rev AA Availability Page 6-41

Option Description
Timeframe Allows the user to view equipment and operational

availability values for different available time frames.
The history of the availability data enables the user to
correlate seasonal changes affecting availability.
Equipment Availability Shows the equipment availability data.
Operational Availability Shows the operational availability data based on the

proxy in use for the calculation, that is "Power On"
time or "Running" time
Production Time Proxy Allows the user to change equipment availability

calculation between user selected operating modes
that is either running or power on mode. Proxy
choice ensures the calculation of availability matches
the operating mode of user. The operational availabil-
ity column in the Availability page (see Figure 6-49)
shows the proxy selected by the user.
Export to USB Allows the user to export the event log to USB stick.
The UI will take the user through the steps required to
download to USB.
Shows that further information is available. Touch the

cell to view the Fault Pareto page for the selected
availability data. The page displays the fault type,
downtime and fault frequency.
Table 6-6: Availability Page options
Figure 6-50: Fault Pareto for Operational Availability
6-42 Availability Page Rev AA

Option Description
Fault type Description of the error code and fault. Touch the
fault type to view the detailed description of the fault
and possible solutions.
Downtime The total duration of time the equipment was in this

fault state.
Frequency The number of times the equipment had this fault in

the time frame.
Sort By Allows the user to sort the list based on equipment

downtime or fault frequency.
Change Allows the user to view fault pareto page for

Timeframe different available time frames.
Table 6-7: Fault Pareto

Option Description
Printer/ Allows the user to toggle between equipment and

Operational operational availability fault pareto page.
Availability
Table 6-7: Fault Pareto (Continued)
Touch to view the Event page (see Figure 6-51). Event page displays
the date, time and duration of each occurrence of that specific fault. This
page can be used to correlate the occurrence of a fault with other events in
the production facility.
Figure 6-51: Event

Touch to view the Parameter page (see Figure 6-52). Parameter page
displays the detailed equipment health parameters logged when the
specific fault occurred.
Figure 6-52: Parameters
Option Description
Event Time Time when the fault occurred
1 min before Data is shown for 1 minute and 5 minutes

5 min before prior to the event to illustrate data trends.
The equipment highlights the parameters
which are out of range. Combining this
information to all noted symptoms can
expedite root cause analysis.
Go to Event Log When selected, displays the Event log page

(see Figure 6-53 on page 6-46). You can
also view this page by navigating through
Tools > Diagnostics > Printhead.
The Event log retains all activities happen-
ing for 180 days period. It can be useful to
check other equipment activities occurring
at the same time as a fault to understand
the fault context.
Table 6-8: Parameters

You can filter to remove status, warnings, faults as required.
Figure 6-53: Event log
Symbol Type
Faults event
Warning events
Status - An equipment event

where no warnings or faults are
raised
Table 6-9: Event Log symbols
Note: If an event has caused downtime then the symbol will be present
along with the Fault, Warning or Status symbols indicating that you can view the
equipment parameters at the time of that event.

Option Description
Hide Faults Allows the user to Show/Hide any fault events

from the event log list.
Hide Warnings Allows the user to Show/Hide any warning events

Hide Status Allows the user to Show/Hide any status events

Export to USB Allows the user to export the event log and associ-
ated parameter snapshots to USB stick. The UI
will take the user through the steps required to
download to USB.
Table 6-10: Event Log Page Options
Touch on the event message for detailed description of the fault or

warning event. The user interface displays a detailed description, likely
cause and resolution.
Figure 6-54: Event log diagnostics
Figure 6-55: Exported Data

For more information on the exported data, refer to Service Manual.

Maintenance
7
This chapter describes the general maintenance of the LPA.
General Maintenance
Videojet 9550 LPA requires minimum ongoing maintenance.
Caution
EQUIPMENT DAMAGE. The use of an incompatible cleaning kit
can seriously damage your printer. Such damage will not be covered
by your printer warranty. Use only cleaning kits approved by your
dealer.
Note: Harsh or dirty environments may require shorter intervals between

preventive maintenance routines.
Rev AA General Maintenance 7-1

Do the following inspections and perform the measures as per the

scheduled frequency.
Inspection Check Point Frequency Measures
CLARiTY Display
Check if the touch screen is As Required Clean the touch screen by wiping
clean with a dry soft cloth or cotton pad.
Check if the CLARiTY display As Required Clean the CLARiTY display sur-
surface is clean face by wiping with a dry soft cloth
or cotton pad.
Printhead
Printhead With every ribbon change Clean with pre-soaked swabs or

(minimum frequency) wipes that are available from the
Note: Harsh or dirty approved cleaning kits. For more
environments may require information on cleaning the
shorter intervals between printhead, refer to Cleaning the
cleaning Printhead on page 7-3.
Print Roller As required (for example, Clean with pre-soaked swabs or

when ink has transferred to wipes that are available from the
the roller) approved cleaning kits.
Labeller
Examine the rollers, the tamp After every two to three rolls Clean to remove dust and
pad (if fitted) for adhesive of labels, or more often if adhesive build-up.
build-up, or excessive dust required
Clean external surfaces Monthly or as required Clean with low pressure air, or
wipe with a soft cloth.
Examine the product sensor Weekly Clean the lens with a soft cloth.
Inspect the electrical Monthly or as required Visual inspection

connections
Verify if all modules and Monthly Visual inspection

accessories are fastened
securely
Cable
Check all screw-fastened As Required If necessary, re-tighten them.

plug-and-socket connectors for
tight fit.
Table 7-1: General Maintenance Schedule
7-2 General Maintenance Rev AA

Cleaning the Printhead

To maintain maximum print quality, you should clean the printhead
every time the ribbon is changed.
Note: Harsh or dirty environments may require shorter intervals between

cleaning.
To clean the printhead, proceed as follows:
1 Touch the Stop button on the CLARiTY display. The status bar
changes to OFFLINE.
2 If cleaning between ribbon changes, rotate the ribbon supply mandrel
to allow the ribbon to loosen.
3 Gently pull the ribbon outwards until it is not in contact with the
printhead. Move the ribbon upwards.
Note: Perform Step 2 and Step 3 only if cleaning between ribbon changes.
Normally, the ribbon will be removed.
4 Clean the printhead pixel line (see Figure 7-1) from top to bottom
carefully using the cleaning swabs or wipes provided with the printer.
The cleaning kit will contain Videojet approved pre-soaked cleaning
wipes or swabs.
1. Pixel Line
2. Cleaning Wipe
Figure 7-1: Printhead Cleaning
Rev AA General Maintenance 7-3

Note: Use only swabs or wipes that are available from the approved cleaning
kits to clean the printhead.
Note: Do not touch the printhead with sharp objects.
Note: Allow one minute for the excess isopropanol to evaporate. Failure to
allow this interval can result in damage to the printhead by thermal shock.
5 Place the ribbon back carefully around the printhead.
6 Rotate the ribbon waste mandrel to tighten the ribbon. Check for
Note: Perform Step 5 and Step 6 only if cleaning between ribbon changes.
7 Touch the Start button on the CLARiTY display. The status bar
changes to RUNNING.
Cleaning of printhead is complete.
7-4 General Maintenance Rev AA

Troubleshooting
8
Printing Faults
CLARiTY Display Faults
Label web Faults
I/O Faults
CLARiTY Error Messages
Barcode Scanner Faults and Warnings
Job File Faults and Warnings
Diagnostics
Rev AA 8-1
Printing Faults
Fault Possible Cause Solution
No information is No Print Signal Go to Tools > Diagnostics > Printhead >

printed Inputs and check the presence of
incoming print signal
Low Darkness level Go to Tools > Setup > Printhead > Print
Darkness and increase the Darkness
setting
Incorrect or No Encoder signal Go to Tools > Diagnostics > Printhead >

(where encoder used) Inputs > Encoder and check for encoder
speed
Incorrect positioning of image Go to Tools > Setup > Printhead and

on label check print position parameters
Printhead not contacting the Check and correct any obstructions

label
Faulty Printhead Replace the printhead
Ribbon incorrectly webbed or Check and correct ribbon

incorrect ribbon stock (should
be inside inked)
Printhead cables not fully Check and correct

inserted or missing
Production line speed fell below Confirm minimum speed. Go to Tools >
40 mm/sec (encoder mode Diagnostics > Printhead > Inputs >
only) Encoder to confirm correct setup and
increase the production line speed
Table 8-1: Printing Faults
8-2 Printing Faults Rev AA

Poor print quality Low Darkness level (printed Go to Tools > Setup > Printhead > Print
image appears faded) Darkness and increase the Darkness
setting. Choose the highest value of
darkness that achieves a satisfactory
quality print.
Too high darkness level (the Go to Tools > Setup > Printhead > Print
edges of the printed image Darkness and decrease the Darkness
appears blurred) setting. Choose the lowest value of
darkness that achieves a satisfactory
quality print.
Insufficient printhead force Navigate to Tools > Setup > Printhead >
(printed image appears faded) Print Force. Adjust the printhead force
value to the optimum value.
Too much printhead force (the Navigate to Tools > Setup > Printhead >
edges of the printed image Print Force. Adjust the printhead force
appears blurred) value to optimum value.
Dirty Printhead Allow the printhead to cool and then

clean (see Cleaning the Printhead on
page 7-3).
Dirty or worn label Check, clean, reposition or replace

labels if necessary.
Ribbon slipping on either supply Check shaft is secured on the waste

or waste ribbon mandrels ribbon mandrel.
If necessary, replace ribbon leaf
springs. Call your maintenance
engineer or local service representative.
Incorrect ribbon stock Replace with correct ribbon.
Ribbon width set incorrectly Check and enter correct ribbon width.
Non-approved consumables Replace consumables with appropriate

not suitable for print speed and grade.
quality required
Ribbon creasing due to ribbon Push ribbon supply onto mandrel fully.
not fully pushed onto supply
mandrel
Incorrect printhead resistance Check and re-enter the printhead

set resistance.
Top or bottom of print Image off the side of the label Check position Y and adjust.
is missing or ragged Check image size is not too big for the
label.
Image off the top or bottom of Check print position X and adjust.
the label Check image size is not too big for the
label.
Table 8-1: Printing Faults (Continued)
Rev AA Printing Faults 8-3

One or more pixels Printhead pixel not operating Clean printhead (refer to Cleaning the
missing correctly Printhead on page 7-3).
Review the health graph to check
resistance.
If the problem persists, replace the
printhead (refer to Service Manual for
printhead replacement instructions).
Table 8-1: Printing Faults (Continued)
CLARiTY Display Faults
Fault Cause Solution
CLARiTY CLARiTY display connectors Power off and insert the cable correctly
Display is not inserted correctly
switched OFF
Power save enabled Press screen to enable display
Faulty CLARiTY display unit. Check unit and replace the components
as required. Call your maintenance
CLARiTY fails to Software not responding Power on/off

respond to touch
Faulty CLARiTY display unit Check unit and replace the components
as required. Call your maintenance
Table 8-2: CLARiTY Display Faults
8-4 CLARiTY Display Faults Rev AA

Label Web Faults
Dancer Arm hits end Label Web Broken Check label web and if required,
stops remove waste and reload web
Label web incorrectly routed. Check

route and reload as required.
Hardware (Label supply) Review error message for further detail

and call your maintenance engineer or
local service representative
Label position Label supply mandrel not Lock label supply mandrel
tracking issues locked
Label not feeding Label waste mandrel not locked Lock label waste mandrel
correctly
Table 8-3: Label Web Faults
I/O Faults
Machine does not Product detect sensor obscured Check sensor and remove obstruction
respond to print
signal Cabling detached Reattach cable
Cabling damaged Visually inspect, replace as necessary

(consult maintenance engineer or local
service representative if replacement is
needed)
Product detect sensor not in Check sensor and put into correct
position position
LPA in offline state Place the LPA Online.

Check faults and warnings and follow
the on-screen instruction to remove the
warning(s) as needed.
Table 8-4: I/O Faults
Note: Inputs/outputs can be reviewed in the diagnostics screen (by navigating to

Tools > Diagnostics > Printhead > Inputs / Outputs) to check status and/or
function.
Rev AA Label Web Faults 8-5

CLARiTY Error Messages

If CLARiTY displays a fault or warning, perform the following:
Read the fault or warning message.
Figure 8-1: Fault Status
Figure 8-2: Warning Status
Perform the task as per the message.

Clear the message from the display (sometimes the message clears
automatically when the fault is corrected, and sometimes you have to
clear it by touching the Clear button).
Reading a Fault Message or Warning

When a fault or warning occurs, CLARiTY displays the fault message in
the status window at the top of all pages.
When a fault occurs, the LPAs fault output relay will open. If this relay is
wired into the packaging machines stop circuit, it can be used to ensure
that the packaging machine is stopped in the event of an error. This
prevents the uncoded product from being produced when the LPA has a
fault.
8-6 CLARiTY Error Messages Rev AA

For example, when the entire reel of ribbon has been used, CLARiTY will
display the red FAULT banner with the message Label Web Break, as
shown in Figure 8-3.
Figure 8-3: Fault Display
Several faults and warnings may occur at the same time. Faults will
always be displayed first.
To view the faults/warnings in more detail and to view instructions on
what to do about them, touch the red or yellow area in the status window
at the top of the CLARiTY display.
Rev AA CLARiTY Error Messages 8-7

Clearing a Fault Message or Warning

The instructions in this section provides information on how to clear a
fault message. A similar procedure is used to clear warnings.
To view the details of the fault list, proceed as follows:
1 Touch the red FAULT message to view the list of faults
(see Figure 8-4).
Figure 8-4: Fault Selection

2 Touch the fault name in the list.
3 The details of the fault is displayed. Follow the on screen instruction
for correcting the fault.
Figure 8-5: Fault Details Display

4 When you have corrected the fault, the Clear button is activated.
Touch Clear to remove the fault message.

Table 8-5 provides the CLARiTY faults and Warnings.
Error Description Status

No.
E1000 Job Update Failure - The printer was unable to update the current Job Fault
before the next print was required. This usually occurs because products
are too close together. Press the Clear button to enable printing to be
restarted.
E1001 Count Limit Reached - One or more of the counters in the image has Fault
reached the end value set in the image design. Please select a new Job
and press the 'Clear' button to enable printing to be restarted.
E1002 Operation Aborted - The operation of the printer was intentionally aborted Fault
by a host control system. When ready to do so, the host control system will
clear this abort condition, and then this fault message will automatically
clear and the printer will resume operation.
E1003 Realtime Clock Fault - There is a problem with the Real time Clock which Fault
is required for the system to operate correctly.
E1004 Backup battery is flat - The battery which powers the printer's clock is flat. Fault
This means that the date and time, the currently selected Job and some
performance data will be lost when the printer is switched off.
E1005 Print Limit Exceeded - The current Job was selected with a print limit (i.e. Fault
a limit on the number of times the Job can be printed). This limit has been
reached but the printer has received a further print signal that would have
exceeded the limit.
This error will become clearable after selecting a new job. Alternatively, a
Job selection command or variable data update from an external source
will also make this error clearable.
E1006 Image Update Failure - CLARiTY was unable to update the image that will Fault
be printed next. This usually occurs because products are too close
together. Press the Clear button to enable printing to be restarted.
E1007 Image Update Failure - CLARiTY was unable to update the image that will Fault
be printed next. This usually occurs because products are too close
together. Press the Clear button to enable printing to be restarted.
E1008 Power Failure Detected - A serious drop in the mains power has been Fault
detected. In order to protect the printer from damage, the high voltage
circuits have been switched off. You must now repower the printer in order
to resume printing. If the problem persists, contact your maintenance
E1009 Corrupt MAC Address - The MAC address of this printer is corrupt and the Fault
printer cannot function without a valid MAC address. Contact your
maintenance engineer or local service representative who will be able to
correct this problem.
Table 8-5: CLARiTY Error Messages


No.
E1010 Invalid Line - The line selection inputs have requested a line that is not Fault
configured. Use CLARiTY Configuration Manager to check that the correct
number of lines have been setup for this system. Also check that the line
selection inputs are connected properly. Press the Clear button below, to
clear this warning message.
E1011 Production Disabled - A request to print a product has been received for a Fault
line that production has been disabled on. Please press the Job button on
the home screen and check that the line configuration is correct.
Press the Clear button below, to clear this fault message.
E1012 No Line Selected - A print signal has been received for a product without Fault
any line selection. Please check that the line selection system is
functioning correctly. Press the Clear button below, to clear this fault
message.
E1013 BETA Expired - The beta period for the release has expired. Fault
Contact your maintenance engineer or local service representative to
correct this problem.
E1014 Time and Date may be incorrect - The printers time and date may not be Warning
correct. The most common cause for this is that the battery used to backup
the printers clock is flat. If this problem returns the next time the printer is
power on then the battery should be replaced. If the battery is flat the date
and time, the currently selected job and some performance data will be lost
when the printer is switched off.
Press the Clear button below, to clear this warning message.
E1239 CLARiTY Data File Complete - All data has been printed in the current Fault
CLARiTY Data File. Please select a new Job to resume printing. Note you
will have to install a new CLARiTY Data file before selecting the Job if that
job uses a CLARiTY Data file.
E1240 Missing CLARiTY Data File - There is no CLARiTY Data File installed in Fault
this printer and the selected Job uses a CLARiTY Data file to lookup the
data it prints. Please select a new Job or install a CLARiTY Data file to
resume printing.
E1241 CLARiTY Data File Failed - There is a problem with the installed CLARiTY Fault
Data file. Please select a new Job or install a new CLARiTY Data file to
resume printing.
E1242 Invalid Job File - Barcode data too long - The Job file is invalid and needs Fault
to be corrected using CLARiSOFT. A QR Barcode field in the job file
contains too many data characters for the selected dimensions.
Table 8-5: CLARiTY Error Messages (Continued)


No.
E1243 Invalid Job File - Avoidance Date - The Job file contains a calculated date Fault
that is an avoidance date. Use CLARiSOFT to check and correct the
calculated dates in the job. Then, download the corrected file to the printer.
Select a valid Job and then press Clear button below, to clear this fault
message.
E1300 Slave Printer Absent - This printer is configured as the Master to a group Fault
of Slave printers, Slave printer %1 is assigned to this Master, but it is not
responding. Please check the wiring connections between this Master
printer and Slave %1 printer, then power both this Master and Slave %1 off
then on, to try and clear this fault. If the problem persists, call your
maintenance engineer or local service representative. If you want to
continue production without Slave %1, please go to Tools > Setup >
Printheads > Slave%1 and un-assign Slave%1.
E1301 Master Printer Absent - This printer is configured as a Slave printer to a Fault
Master printer in a group of printers, The Master printer is not responding to
this Slave printer. Please check the wiring between this printer and the
Master printer, then power both printers off then on, to try and clear this
fault. If the problem persists, contact your maintenance engineer or local
service representative.
E1302 Slave Job Select Failed - Slave Printer %1 failed to select the current job. Fault
Please check the wiring between this printer and the Master printer, then
power both printers off then on, to try and clear this fault. If the problem
persists, call your maintenance engineer or local service representative.
E1303 Slave Database Full - Slave Printer %1 has failed to receive a file because Fault
it has run of space. This usually occurs when a slave printer has a smaller
database capacity than the master, if this is the case then it is
recommended that the slave database is upgraded. To ensure trouble free
operation, delete some jobs out of the master printer database and then
repower the master printer. This will cause the master and slave databases
to be resychronised.
E1304 Slave Software Version - Slave Printer %1 has failed to communicate with Fault
the Master Printer because its software is too old. Please perform a
CLARiTY Update to the latest revision of software to resolve this problem.
E1305 Slave Job Update Failed - Slave Printer %1 failed to update the printing Fault
data for the current job. Please check the wiring between this printer and
the Master printer, then power both printers off then on, to try and clear this
fault. If the problem persists, contact your maintenance engineer or local
service representative.
E1500 Log File Corruption - Corruption has been detected in the log file. Please Warning
navigate to Tools > Diagnostics > Control > Log Files for more details.


No.
E1501 Log File Space Critical - The available space for logging has reached a Fault
critical level. Please archive the log file or delete unnecessary files from the
Job database to free up some space. This fault message will clear
automatically when the free space is increased.
E1502 Log File Space Limited - The available space for logging becoming Warning
limited. Please archive the log file or delete unnecessary files from the Job
database to free up some space.
Press the Clear button below, to clear this warning message
E1503 Logging Space Exhausted - The available space for logging is exhausted. Fault
Please archive the log file to free up some space.
Press the Clear button below, to clear this fault message
E1504 Log File Save Failed - Failed to save log file information. Some log file Fault
information has been lost.
E1505 Logging Job Events Disabled - Logging of Job events has been disabled. Warning
This is because Job selections and Job updates are happening too
frequently. The printer can only log Job events once every 10 seconds.
Logging of Job events can be re-enabled via the IncludeJobEvents
parameter in CLARiTY Configuration manager if the frequency of Job
events is reduced.
E4040 Allowed Login Attempts Exceeded - A user enter an incorrect password Fault
repeatedly and has been disabled.
E5000 Label Feed Required - A small number of labels will now feed to Warning
complete the auto-setup. Please collect these and discard. Press OK to
proceed.
E5001 Applicator Configuration - There is an error in the applicator Fault

configuration file. Note that as a result of this error the machine will not
function correctly. Press the Clear button below to continue.

configuration file. Note that as a result of this error the machine will not
function correctly. Press the Clear button below to continue.
E5004 Label Web Break- A label web break has been detected. Reload the Fault
labels following the path indicated by the web diagram and secure the
backing web into the rewind. Ensure that the labels pass through the label
sensor and check by using the LED indicator (GREEN - Good. RED -
please reload). To view the tutorial video, press the Video button below.
Once resolved and ready, press the Clear button below.
E5005 Dancer Arm Fault - Call your maintenance engineer or local service Fault
representative. Press Detail button below for maintenance assistance.


No.
E5006 Ribbon Drive Setup Failed - The printer ribbon auto setup procedure has Fault
not completed successfully. This will occur if the ribbon cores are
slipping on their mandrels, or could be caused by a faulty ribbon
measurement roller.
1. Check that the ribbon is routed correctly between the supply reel (black
backing disc) and waste reel, ensuring that it passes under the
printhead and around the ribbon sensor roller. Ensure that the ribbon
does not pass through the label sensor near the printhead (the LED will
flash red if the ribbon is detected underneath the label sensor).
2. Check that the ribbon cores are firmly gripped on their mandrels. If they
are slipping, call your maintenance engineer or local service
representative.
To see a video of the ribbon loading procedure and ribbon path, press the
Video button below.
Once resolved and ready, press the Clear button below and the machine
will re-try the auto setup procedure.
If the problem persists, call your maintenance engineer or local service
representative.
E5008 Label Drive Fault - Call your maintenance engineer or local service Fault
representative. Press the Detail button below for maintenance assistance.
E5009 Printhead Power Fault - Call your maintenance engineer or local service Fault
E5010 Printhead Sensor Fault - Call your maintenance engineer or local service Fault
E5011 Printhead Over Temperature - Call your maintenance engineer or local Fault
service representative. Press the Detail button below for maintenance
assistance. Once resolved and ready, press the Clear button below.
E5012 Dancer Arm Fault - Call your maintenance engineer or local service Fault
E5013 Label Drive Fault - Call your maintenance engineer or local service Fault
E5014 Machine Hand Not Set - The Machine Hand parameter has not been set. Fault
To clear this fault press the Configure button below or run the system
configuration option in Tools > Setup > Control. This fault will automatically
clear when this is complete.
E5015 Motor Characterization Required - The ribbon motors have not been Fault
characterized. To characterize the ribbon motors, ensure that the ribbon
mandrels have no ribbon fitted to them. Press the Characterize Ribbon
Motors button below. Once the characterization completes, this fault will
clear automatically.


No.
E5016 Printer Ribbon Break - If the ribbon is not broken, press the Clear button Fault
below and attempt to resume printing. If the ribbon is broken, reload the
ribbon between the supply reel (black backing disc) and take-up reel (silver
backing disc), ensuring that it passes under the printhead and around the
ribbon measurement roller. Also ensure that the ribbon does not pass
through the label sensor near the printhead. To view the tutorial video,
press the Video button below. Once resolved and ready, press the Clear
button below.
E5017 Out of Printer Ribbon - The printer ribbon has run out (or there is very little Fault
remaining). Replenish the machine with a new roll of ribbon. Reload the
ribbon between the supply reel (black backing disc) and take-up reel (silver
backing disc), ensuring that it passes under the printhead and around the
ribbon measurement roller. Also ensure that the ribbon does not pass
through the label sensor near the printhead. To view the tutorial video,
press the Video button below. Once resolved and ready, press the Clear
button below.
E5018 Printer Ribbon Low - The printer ribbon is close to running out. There are Warning
less than 50 metres of ribbon remaining. You can view the Consumables
Details by pressing the Consumables panel on the Home screen. This
information will indicate the estimated time when the ribbon will completely
run out if production continues at the current rate.
E5019 Printer Ribbon Setup Failure - The printer ribbon auto setup procedure Fault
has not completed successfully. This will occur if the ribbon has not been
fitted correctly, the ribbon cores are slipping on their mandrels, or could be
caused by a faulty ribbon measurement roller.
1. Check that the ribbon sensor roller is free to rotate. You can check the
reading from the ribbon sensor at Tools > Diagnostics > Printhead >
Inputs. If it is not, call your maintenance engineer or local service
representative.
2. Check that the ribbon is routed correctly between the supply reel (black
backing disc) and waste reel, ensuring that it passes under the
printhead and around the ribbon sensor roller. Ensure that the ribbon
does not pass through the label sensor near the printhead (the LED will
flash red if the ribbon is detected underneath the label sensor).
3. Check that the ribbon cores are firmly gripped on their mandrels. If they
are slipping, call your maintenance engineer or local service
representative.
To see a video of the ribbon loading procedure and ribbon path, press the
Video button below. Once resolved and ready, press the Clear button
below and the machine will re-try the auto setup procedure.
representative.


No.
E5020 Label Feed Fault - The label feed assurance system has detected a label Fault
feed error. This can occur if the label web does not pass through the label
sensor or if the label sensor is faulty.
If the label sensor indicator LED is RED, please reload the labels through
the sensor and make sure the LED turns GREEN.
To view the video of loading labels on this machine, press the Video button
below. Once resolved and ready, press the Clear button below.
The fault can also be caused by an obstructed or faulty label sensor. If the
fault persists, call your maintenance engineer or local service
E5021 Ribbon Drive Fault - Call your maintenance engineer or local service Fault
E5025 Ribbon Feed Fault - The ribbon is not feeding correctly. Check that the Fault
ribbon is feeding correctly and that the rollers can rotate freely without
obstruction. If the problem persists, call your maintenance engineer or local
service representative.Press the Detail button below for maintenance
E5026 Ribbon Feed Fault - The ribbon is not feeding correctly. Check that the Fault
ribbon is feeding correctly and that the rollers can rotate freely without
obstruction. If the problem persists, call your maintenance engineer or local
E5027 No Ribbon - Please add ribbon. When ready, press Clear button. If Fault
ribbon has been fitted and the fault persists, call your maintenance
engineer or local service representative.Press the Detail button below for
maintenance assistance.
E5028 Printhead Force Fault - Call your maintenance engineer or local service Fault


No.
E5032 Printhead Position Fault - The printhead is not in the correct position to Fault
print. Check for obstructions between the printhead and print roller. If the
problem persists, call your maintenance engineer or local service
E5033 Label Supply Low - The label supply is close to running out. You can view Warning
the Consumables Details by pressing the Consumables panel on the home
screen. This information will indicate the estimated time when the label
supply will completely run out if production continues at the current rate.
E5034 Unlabelled Product - Products are being sensed as too close together - Fault
some of the last few products may not have been labelled. Ensure products
are adequately spaced and that the product sensor is not obstructed. If the
problem persists, call your maintenance engineer or local service
E5035 Print Resolution Mismatch - The printer attempted to print an image that Fault
has a different print resolution to the current printer configuration. The print
has been aborted. Press the Clear button below to dismiss this error.
E5036 Printer Configuration Error - Call your maintenance engineer or local Fault
assistance.
E5037 Out of Labels - Replenish label supply and reload the labels following the Fault
path indicated by the web diagram and secure the backing web into the
rewind. Ensure that the labels pass through the label sensor and check by
using the LED indicator (GREEN - Good. RED - please reload). To view the
tutorial video, press the Video button below. Once resolved and ready,
press the Clear button below.
E5038 Dancer Arm Fault - The dancer arm is not moving freely. This fault may be Fault
caused by an obstructed dancer arm or label web. Check the dancer arm is
free to move and that the machine is webbed correctly. If the problem
persists, call your maintenance engineering or local service representative.
Press Detail button below for maintenance assistance. Once resolved and
ready, press the Clear button below
E5039 Label Supply Sensor Fault - Call your maintenance engineer or local Fault
assistance.
E5040 Printhead Positioning Error - Printhead cannot find its required operating Fault
position. Check there is no obstruction preventing the printhead moving to
its endstop or the print roller and remove if present. If there is no
obstruction and the problem persists, call your maintenance engineer or
local service representative. Press the Detail button below for
maintenance assistance. Once resolved and ready, press the Clear
button below.


No.
E5041 Label Drive Fault - Label Drive Fault. Call your maintenance engineer or Fault
local service representative. Press the Detail button below for
maintenance assistance. Once resolved and ready, press the Clear
button below.
E5042 Label Supply Brake Fault- Call your maintenance engineer or local Fault
assistance
assistance.
assistance
E5045 Label Feed Fault- The label feed assurance system has detected a label Fault
feed error. This can occur if the label web does not pass through the label
sensor or if the label sensor is faulty.
If the label sensor indicator LED is red, please reload the labels through the
sensor and make sure the LED turns green.
below. Once resolved and ready, press the Clear button below. The fault
can also be caused by an obstructed or faulty label sensor. If the fault
Press the Detail button below for maintenance assistance.
E5046 Label Feed Fault - The label feed assurance system has detected a label Fault
feed error. This can occur if there is a speed mismatch between the
product and the label stock during print and apply. Ensure the label feed
speed is correctly set if in fixed speed mode, and that the print roller and
line encoder wheel (if present) are clean. Once resolved and ready, press
the Clear button below. The fault can also be caused by a faulty print roller
sensor. If the fault persists, call your maintenance engineer or local service

configuration file. No applicator configuration file has been loaded by the
machine. Note that as a result of this error the machine will not function
correctly. Press the Clear button below to continue.
E5049 Gap Sensor Initialisation Required - Ensure there is no label stock in the Fault
gap sensor and then press the OK button below. The machine will not run
until this fault is resolved. Once calibration has been performed this fault
will automatically clear.


No.
E5050 No Labels Detected - The label feed assurance system has detected no Fault
labels present. This can occur if the label web does not pass through the
label sensor or if the label sensor is faulty.
If the label sensor indicator LED is RED, please reload the labels through
the sensor and make sure the LED turns GREEN.
below. Once resolved and ready, press the Clear button below. The fault
can also be caused by a faulty label sensor. If the fault persists, call your
maintenance engineer or local service representative. Press the Detail
button below for maintenance assistance.
E5051 Incompatible Printhead- An incompatible printhead has been detected. Fault

E5052 Print Roller Width Not Set- The Print Roller Width parameter has not been Fault
set. To clear this fault press the Configure button below or run the
installation wizard option in Tools > Setup > Control. This fault will
automatically clear when this is complete


E5055 Label Waste Mandrel Not Locked- The label waste mandrel has not been Fault
locked. Please re-web the label web waste mandrel and ensure the man-
drel is locked, by turning the knob fully in the direction indicated by the - >
symbol. To view the tutorial video, press the Video button below.
E5100 No Product Detected - The applicator has reached the end of its stroke Fault
without detecting a product. This can be caused by false triggering of the
product sensor, check for obstructions to the product sensor. If the problem
Press the Detail button below for maintenance assistance. Once resolved
and ready, press the Clear button below.
E5101 Applicator Obstruction - The applicator sensor has been triggered too Fault
soon, possibly by some form of obstruction. Check for obvious obstructions
and clear. If problem persists, call your maintenance engineer or local
E5102 Applicator Cylinder Fault - The telescopic applicator cylinder is not Fault
operating correctly. Check for obvious obstructions and clear. If problem
Press the Detail button below for maintenance assistance. Once resolved
and ready, press the Clear button below.

Barcode Scanner Faults and Warnings

Table 8-6 provides the Barcode Scanner Faults and Warnings.
Error No. Description Status
E1601 Barcode Fault - The barcode scanner cannot read the barcodes printed Fault
onto the labels. Check printhead is clean and printing clear barcodes
onto the labels. Check that labels are applying properly to the products,
and that they are not wrinkled. Check that the barcode scanner is not
obstructed from scanning the barcodes. If the problem persists, call your
maintenance engineer or local service representative.
Press the Detail button below for maintenance assistance. Once
resolved and ready, press the Clear button below.
E1602 Barcode Fault - The barcode scanner has read a different barcode than Fault
the one printed onto the label. The barcode scanner may not be mounted
correctly. Call your maintenance engineer or local service representative.
Press the Detail button below for maintenance assistance. Once
resolved and ready, press the Clear button below.
E1603 Miss-read Reported - The Barcode scanner has reported a Miss-Read. Fault
Consider recalibrating the scanner. Press the Clear button below, to
clear this fault message.
E1604 No-read Reported - The Barcode scanner has reported a No-Read. Warning
Consider recalibrating the scanner. Press the Clear button below, to
clear this warning message.
E1605 Barcode Verify Queue Empty - The scanner has been gated when there Fault
was no barcode to verify. Press the Clear button below, to clear this fault
message.
E5047 Barcode Scanner Communications Fault- Reliable communications with Fault

the Barcode Scanner have been lost. Check that the cable between the
Scanner and the printer is properly connected at each end. The clear
button will appear when reliable communications are found.
representative. Press the Detail button below for maintenance
Table 8-6: Barcode Scanner Faults and Warnings
Rev AA Barcode Scanner Faults and Warnings 8-19

Job File Faults and Warnings

Table 8-7 provides the faults and warnings related to job design.
E1100 Invalid Job File - bad field reference - The Job file is invalid and needs Fault
to be corrected using CLARiSOFT. There is a circular reference
between fields in the Job file. Use CLARiSOFT to check and correct
the relationships between fields in this Job file. Then, download the
corrected file.
E1101 Invalid Job File - missing data source field - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A field in the Job file refers to
another field for its source of data, but that field is missing from the job
file. Use CLARiSOFT to ensure that all data source fields used in the
Job file are present and correct in the Job file. Then, download the
corrected file.
E1102 Invalid Job File - duplicate named fields - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. Duplicate field names were
found in the Job file. Use CLARiSOFT to remove or rename fields so
that there are no duplicates. Then, download the corrected file.
E1103 Invalid Job File - invalid graphic - The Job file is invalid and needs to Fault
be corrected using CLARiSOFT. The Job file refers to a missing or
invalid graphic bitmap file. Use CLARiSOFT to check and ensure that
all bitmap files, used by this Job file, display properly in CLARiSOFT.
Then, download the corrected file.
E1104 Invalid Job File - invalid date field - The Job file is invalid and needs to Fault
be corrected using CLARiSOFT.
The Job file you are trying to select contains an incorrectly specified
Date Calculation. The Default Offset for the date falls outside of the
date range specified by the Minimum and Maximum user concession.
Use CLARiSOFT to correct this error in the Job file. Then, download
the corrected file.
E1105 Invalid Job File - Multiple Transmitted Fields - The Job file is invalid Fault
and needs to be corrected using CLARiSOFT.
A Transmitted Field attribute was found on more than one field. Only
one field can be tagged as the transmitted field. Use CLARiSOFT to
correct this error in the Job file. Then, download the corrected file to
Clarity
Table 8-7: Job File Faults and Warnings
8-20 Job File Faults and Warnings Rev AA

E1200 Invalid Job File - invalid barcode character - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A barcode in the Job file
contains characters which are not in the character set of the barcode
type being used. Use CLARiSOFT to check and correct the barcode
fields in the Job file. Then, download the corrected file.
Press the Clear button below to clear this fault message.
E1201 Invalid Job File - invalid barcode check digit Fault

The Job file is invalid and needs to be corrected using CLARiSOFT.
The check digit supplied for a barcode in the Job file is invalid. Use
CLARiSOFT to check and correct the barcode fields in the Job file.
E1202 Invalid Job File - EAN barcode out of specification - The Job file is Fault
invalid and needs to be corrected using CLARiSOFT. An EAN barcode
in the Job file contains more than 48 characters, which is the maximum
length for this type of barcode. Use CLARiSOFT to check and correct
the EAN barcode fields in the Job file. Then, download the corrected
file.
invalid and needs to be corrected using CLARiSOFT. The field for an
EAN128 barcode does not contain enough data to form a valid
Application Identifier. Use CLARiSOFT to check and correct the
EAN128 barcode fields in the Job file. Then, download the corrected
file.
invalid and needs to be corrected using CLARiSOFT. An EAN128
barcode field contains an application identifier containing non-numeric
data, but EAN128 application identifiers must be numeric. Use
CLARiSOFT to check and correct the EAN128 barcode fields in the
Job file. Then, download the corrected file.
invalid and needs to be corrected using CLARiSOFT. EAN128 barcode
fields with an application identifier of 23 should contain a length digit
following the application identifier. Use CLARiSOFT to check and
correct the EAN128 barcode fields in the Job file. Then, download the
corrected file.
Table 8-7: Job File Faults and Warnings (Continued)
Rev AA Job File Faults and Warnings 8-21

barcode field in the Job file does not have the number of characters
that are specified by its application identifier. Use CLARiSOFT to check
and correct the EAN128 barcode fields in the Job file. Then, download
the corrected file.
barcode field in the Job file contains variable length data followed by a
separator character; separator characters should not be used to
terminate data in an EAN128 barcode. Use CLARiSOFT to check and
correct the EAN128 barcode fields in the Job file. Then, download the
corrected file.
barcode field in the Job file contains data that is out of range (e.g. an
hour field set to 25 or a month field set to 13). Use CLARiSOFT to
check and correct the EAN128 barcode fields in the Job file. Then,
download the corrected file.
barcode field in the Job file contains an application identifier that
requires a digit to specify the position of the decimal point, but this digit
is not present. Use CLARiSOFT to check and correct the EAN128
barcode fields in the Job file. Then, download the corrected file.
barcode field in the Job file contains an application identifier that
requires a check digit, but this check digit was either missing or invalid.
Use CLARiSOFT to check and correct the EAN128 barcode fields in
the Job file. Then, download the corrected file.
E1211 Invalid Job File - EAN barcode out of specification Fault

The Job file is invalid and needs to be corrected using CLARiSOFT.
An EAN128 barcode could not be rendered at a size of 165 mm or less
which is the maximum length for this type of barcode. Use CLARiSOFT
to check and correct the EAN128 barcode fields in the Job file. Then,

E1212 Invalid Job File - barcode length incorrect - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A barcode field in the Job file
does not have the expected number of characters. Use CLARiSOFT to
check and correct the barcode fields in the Job file. Then, download
the corrected file.
E1213 Invalid Job File - barcode out of limits - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT.
A barcode field in the Job file overruns the edge of the image and it is
not possible to extend the image area to accommodate the barcode
Use CLARiSOFT to check and correct the barcode fields in the Job file.
E1214 Invalid Job File - Invalid Checksum Data - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A field in the Job file uses a
checksum (e.g. an EAN13 barcode with a price verifier digit) but the
data supplied to calculate the checksum were not valid. Use
CLARiSOFT to check and correct fields using checksums in the Job
file. Then, download the corrected file.
E1215 Invalid Job File - invalid barcode height - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. The height supplied for a
barcode in the Job file is smaller than the minimum allowed by the
barcode specification. Use CLARiSOFT to check and correct the
barcode fields in the Job file. Then, download the corrected file.
E1216 Invalid Job File - Barcode Symbology Not Installed - The Job file Fault
contains a barcode symbology that is not installed in this printer. Use
CLARiSOFT to remove the barcode from the Job file. Then, download
the corrected file to the printer.
E1217 Invalid Job File - Undefined Format Identifier - The Job file is invalid Fault
and needs to be corrected using CLARiSOFT. A Data Matrix Barcode
field in the Job file uses a Public Format ID which is not currently
defined.
E1218 Invalid Job File - Data too long - The Job file is invalid and needs to be Fault
corrected using CLARiSOFT. A Data Matrix Barcode field in the Job file
contains too many data characters for the selected dimensions.
E1219 Invalid Job File - Invalid Barcode Size - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A Data Matrix Barcode field
in the Job file has invalid dimensions.

E1220 Invalid Job File - Invalid Barcode ECC Type - The Job file is invalid Fault
and needs to be corrected using CLARiSOFT. A Data Matrix Barcode
field in the Job file has an unsupported ECC type. Only ECC 200 is
currently supported.
E1221 Invalid Job File - Barcode uses unsupported coding - The Job file is Fault
invalid and needs to be corrected using CLARiSOFT. A Data Matrix
Barcode field in the Job file uses a form of data compression not
currently supported by CLARiTY.
E1222 Invalid Job File - Barcode encoding failed - The Job file is invalid and Fault
needs to be corrected using CLARiSOFT. A Data Matrix Barcode field
in the Job file failed to encode into a valid image.
E1223 Invalid Job File - Invalid Date Reference - The Job file contains a date Fault
reference not supported by this printer. Use CLARiSOFT to set the
'Reference Date' for all Calculated Dates to 'Current Date'. Then,
download the corrected file to the printer.
E1224 Invalid Job File - Invalid Date Rounding - The Job file contains a date Fault
with a rounding calculation that is not supported by this printer. Use
CLARiSOFT to remove the Rounding for all Calculated Dates. Then,
E1225 Invalid Job File - Invalid Counter - The Job file contains a counter that Fault
is not supported by this printer. Use CLARiSOFT to remove all
counters from the job. Then, download the corrected file to the printer.
E1226 Invalid Job File - Invalid Price - The Job file contains a price field that Fault
is not supported by this printer. Use CLARiSOFT to remove all price
fields from the job. Then, download the corrected file to the printer.
E1227 Invalid Job File - Invalid Transmitted Field - The Job file contains a Fault
transmitted field that is not supported by this printer. Use CLARiSOFT
to disable the 'Transmitted Field' option for all fields in the job. Then,
E1228 Invalid Job File - Invalid Graphic Field - The Job file contains a graphic Fault
field that is not supported by this printer. Use CLARiSOFT to remove
all Logo and Drawing fields in the job. Then, download the corrected
file to the printer.

E1229 Invalid Job File - Invalid Graphic - The Job file contains a graphic field Fault
that is not supported by this printer. Use CLARiSOFT to remove all
Logo fields in the job. Then, download the corrected file to the printer.
E1230 Invalid Job File - Invalid Drawing - The Job file contains a Drawing Fault
field that is not supported by this printer. Use CLARiSOFT to remove
all Drawing fields in the job. Then, download the corrected file to the
printer.
E1231 Invalid Job File - Invalid Paragraph Field - The Job file contains a Fault
Paragraph field that is not supported by this printer. Use CLARiSOFT
to remove all Paragraph fields in the job. Then, download the corrected
file to the printer.
E1232 Invalid Job File - PDF417 Barcode out of Specification - The Job file is Fault
invalid and needs to be corrected using CLARiSOFT. A PDF417 or
Micro-PDF417 barcode field in the Job file contains more columns than
the barcode symbology supports. Use CLARiSOFT to check and
correct the PDF417 and Micro-PDF417 barcode fields in the Job file.
Micro-PDF417 barcode field in the Job file contains more rows than the
barcode symbology supports. Use CLARiSOFT to check and correct
the PDF417 and Micro-PDF417 barcode fields in the Job file. Then,
Micro-PDF417 barcode field in the Job file contains more characters
than can be encoded with the specified column and maximum row
sizes. Use CLARiSOFT to increase the number of columns or rows in
the PDF417 and Micro-PDF417 barcode fields in the Job file. Then,
E1235 Invalid Job File - EAN13 Price Too Large - The Job file is invalid and Warning
needs to be corrected using CLARiSOFT. The EAN13 barcode
contains a price that is too large to be encoded within the barcode. Use
CLARiSOFT to check and correct the maximum price value for price
field that is referenced by the barcode.
Press the Clear button below to clear this warning message.

E1236 Invalid Job File - Invalid Font - The Job file contains a bitmap font field Warning
that is not supported by this printer. Use CLARiSOFT to remove all
bitmap font fields in the job. Then, download the corrected file to the
printer.
E1237 Invalid Job File - Invalid Font - The Job file refers to a missing or Warning
invalid bitmap font file. Use CLARiSOFT to check and ensure that all
text fields used by this Job file, display properly in CLARiSOFT. Then,
E1238 Invalid Job File - Invalid Global Count Value - The Job file uses a Warning
global counter that is not compatible with the current global count
value. The current global count value is either too long for the counter
specified in the job or contains characters that are not valid. The global
count value will be reset when this job is selected. Use CLARiSOFT to
ensure that all jobs contain the same configuration for this global
counter.

Diagnostics
The diagnostic screens show the current value of different parameters
which help you in troubleshooting the LPA. To access the diagnostics
screen, navigate to Tools > Diagnostics (see Figure 8-6). For more
information, refer Working with Diagnostics on page 4-16.
Figure 8-6: Diagnostics Page
Rev AA Diagnostics 8-27

Specifications
A
Technical Drawings
Technical specification
System specification
Networking and external communications
Terminals
Technical Drawings
CLARiTY Display
184.6 mm 49.9 mm
(7.3 in) (1.9 in)
147 mm
(5.8 in)
Figure A-1. CLARiTY Display Dimensions
Rev AA Technical Drawings A-1

Label Printer Applicator
12.9 mm
(0.5 in)
313.8 mm
(12.3 in)
587.5 mm
(23.1 in)
335 mm
672.6 mm 118 mm
(13.2 in) (26.5 in)
93 mm
(4.6 in)
(3.7 in) 726 mm
(28.6 in)
Figure A-2. LPA (RH) with Direct Apply
Technical Specification
Product User Length (L) Width (W) Height (H) Weight Screen
Interface in mm in mm in mm
CLARiTY CLARiTY 184.6 49.9 147 1 kg 8.4 TFT

Display Operating SVGA
System
LPA with - 819 313.8 587.5 40 kg -

Direct (with a roll
Apply of labels)
Table A-1: Technical Specification
A-2 Technical Specification Rev AA

System Specification
System Description
Specifications
Operator Interface Full color LCD touch-panel CLARiTY Interface
Job selection and database support as

standard. WYSIWYG print preview.
Operator Interface Operator Interface is available in the

Languages languages listed in Table 1-1 on page 1-2.
Password protection Three user-levels
Remote Printer CLARiTY configuration manager

Configuration Software
Offline set up and parameter storage available
as standard
Diagnostics On-board diagnostics as standard
On-board Memory SD Card
Varieties Left Hand and Right Hand
Application method Direct and Indirect - feed on to product or

applicator pad
Throughput Up to 350 packs per minute depending upon

line speed and pack size.
Label height 50 - 115 mm
Label length 50 - 300 mm
Max label roll Diameter 400 mm
Max Ribbon Reel 830 m
Max Ribbon Height 110 mm
Table A-1: System Specifications
Rev AA System Specification A-3

Networking and External Communications
Networking and Component

External
Communications
External Data RS232 point-to-point communications

Communication
Ethernet 10/100 base TX network
Network Control communications
Software Ethernet with PoE
Input/Output
Host PC mode (Remote database) using

CLARiNET
USB Port on CLARiTY display
Beacon Output
CLARiCOM CLARiNET printer independent

network management software
Table A-2: Networking and External Communications
Terminals
Power Supply
Attribute Range
Supply Power 100 - 240 VAC (90 264 V max.), 50-60 Hz,
Requirements 3.85 - 1.6A,
48V @ 250W, 150V@175W
Fuse Type: 2xT10AH250V
Table A-2: Power Supply
A-4 Networking and External Communications Rev AA

Temperature and Humidity
Attribute Range
Temperature Range 5 oC - 40 oC
Humidity 20 to 85% relative, non condensing
Table A-3: Temperature and Humidity
Environment
The Label Printer Applicator is provided with IP 40 rating.
The A-weighted emission sound pressure level at the workstation on this
machine does not exceed 70 dB (A).
Rev AA Terminals A-5

Menu Structure
B
Introduction
Menu Structure lists the various options available in the LPA User
Interface.
Rev AA Introduction B-1

Menu Structure
Menu Value Min Max
Setup Printhead Label Position on Product 0 mm 0 mm 3000 mm
Print Position X 0.0 mm -100.0 mm 300.0 mm
Print Position Y 0.0 mm -107.0 mm 107.0 mm
Label Stopping Position 0.0 mm -11.0 mm 25.0 mm
Label Feed Speed 500 mm/s 40 mm/s 500 mm/s
Print Orientation 0
180
Print Darkness 75 % 60 % 100 %
Print Force 50 % 0% 100 %
Printhead Resistance 1300 1074 1476
Multi Label Mode Label Repeat Count
Label Repeat Distance
Consumables Ribbon Width 76 mm 20 mm 110 mm
Control CLARiTY Parameter Archives
Language Arabic...
Australia... (Language
Region/Country
Internationalisation dependent)
Metric
Measurement Units
Inches
Installation Wizard
0
180
Recalibrate Touch Screen Wizard
Date
Date and Time
Time
Communications Reset Serial Ports
Options Gate Duration 500 ms 0 ms 5000 ms

Barcode Scanner
Delay Before Gate 0 ms 0 ms 10000 ms
Applicator Tamp Applicator
Table B-1: Menu Structure
Rev AA B-2
Menu Value Min Max
Diagnostics Printhead Encoder Encoder Speed
Label Feed Speed
Encoder Type
Encoder Direction
Wheel Diameter
Number of Lines
Line Select Active Line
Line Strobe
Line Input 0
Line Input 1
Line Input 2
Line Input 3
Applicator Input 1
Input 2
.........
Inputs
Input 12
Product Sensor 1
Product Sensor 2
Ignore Product
Dancer Arm Limit Sensor
Dancer Arm Position
Ribbon Sensor
Printhead Position Sensor
Label Position Sensor
Label Supply Reel Sensor
Label Gap Sensor
Label Gap Sensor Input
Motor Volts
Printhead Volts
24 Volts Supply
Table B-1: Menu Structure (Continued)
B-3 Rev AA
Menu Value Min Max
5 Volts Supply
Printhead Temperature
Controller PCB Temperature
Outputs Output 1
Output 2
Applicator
............
Output 12
External Relay
External PNP 1
External PNP 2
Red Beacon Lamp
Amber Beacon Lamp
Green Beacon Lamp
Printhead Position
General Machine Hand
Printing Mode
Print Roller Width
Gap Sensor Type
Built In Multi, Auxiliary, Built In

Single
Print Test Image
Event Log
Label Print and Dispense Time
Label Print and Apply Time
Job Selection Time

Timings
Job Data Update Time
Counter Update Time
Time/Date Update Time
Display Health Graph

Printhead Health
Printhead Resistance
Rev AA B-4
Menu Value Min Max
Capture Speed Profile (and text)
Display Previous Speed Profile
Profile Type Standard
Speed Profiles Printer Performance
Inputs and Outputs
Profile X Axis Distance
Time
Export Printer Logs
Consumables Label Supply Diameter
Label Waste Diameter
Label Length
Label Gap Length
Ribbon Supply Diameter
Ribbon Waste Diameter
Ribbon Tension
Control Software Part Number
CLARiTY
CLARiTY Boot Loader
Printhead 1 Firmware
Versions
Printhead 1 Firmware Date
Printhead 1 Co-processor
Operating System Version
Operating System Build Date
PCB Serial Number
PCB Revision
System Information
CPU Speed
Equipment Reference
B-5 Rev AA
Menu Value Min Max
Printer Location
Name
Address Line 1
Address Line 2
Contact Information
Address Line 3
Address Line 4
Serial Number
Telephone Number
Communication Port 1 Usage (6 states=ScannerUsage)
Baud Rate
CLARiTY Comms on ComPort
TCP/IP IP Address
Subnet Mask
Communications CLARiTY Communications Port
CLARiTY Network Status
Barcode Scanner Communication Protocol
Text Communications Port
ZPL Emulation Port
SATO Emulation Port
Product Audit Log Production Audit Log (actual log)
Image Update Queue (No job selected)
Options Applicator Type Direct Apply
Applicator Operations Dispense Label
Cycle Label Dispense
Connection Type
Next Expected Barcode(s)

Barcode Scanner
Last Expected Barcode(s)
Last Scan
Rev AA B-6
Menu Value Min Max
Database Internal
Capacity
External (when
USB attached)
Help Tutorial Videos How to Load New labels
How to Load New Ribbon
How to Clean the Printhead
How to Change the Printhead
How to Change the Print

Roller
Consum- Labels Percentage

ables
Estimated Empty Time
Estimated Time Remaining
Last Changed
Ribbon Percentage
Estimated Empty Time
Estimated Time Remaining
Last Changed
Print Posi- Label Position

tion on Product
Print Position X
Print Position Y
B-7 Rev AA
Menu Value Min Max
Perfor- Throughput
mance
Batch Count
Total Count
Batch Barcode
Counts
Total Barcode
Counts
Availability
Ignored Print
Signals
Short Term
Speed
Short Term
Efficiency
Long Term
Speed
Long Term Effi-

ciency
Trend Speed
Trend Effi-
ciency
Nominal Speed
Rev AA B-8
Installation Wizard
C
This chapter describes the installation wizard.
To set up the printer, do the following tasks:
1 Navigate to Tools > Setup > Control > Installation Wizard. The
Installation Wizard dialog box appears.
Figure C-1: Installation Wizard

Follow the instructions provided by the Installation Wizard and touch
Next when ready to progress.
In case of an error, touch Back to return to the previous screen and
correct the error. Touch Cancel to exit from the wizard.
Note: Parameters altered when running through the installation wizard are
saved on selection. Selecting Cancel will exit the user from the wizard, it
will not reset any parameter to the previous value.
Note: Scroll up and down to see the complete message displayed within a
dialog box.
Rev AA C-1
2 Follow the instructions displayed on the screen to configure the

Language, Region/Country, Measurement Units and touch Next as
required.
Note: The Region/Country setting will determine the units of measure that
will be displayed by the software initially.
3 Follow the instructions displayed on the screen to configure the Date
and Time and touch Next.
Configure Print Trigger Mode

4 The screen to configure the print trigger mode appears. The user can
select either an external product sensor or have the printer
automatically print at a fixed repeat distance.
5 Select the required print trigger mode and touch Next.
If External Print Sensor is selected, the wizard goes to Step 6 on
page C-3.
If Automatic Print Triggering is selected, the wizard goes to Step 9 on
page C-4.
Figure C-2: Print Trigger Mode
C-2 Rev AA
External Print Sensor

6 The screen to configure Product Sensor 1 appears, which will be used
as the external print sensor. This can be configured automatically if
Product Sensor 1 is connected or the user can select it manually.
Select the required Product Sensor 1 and touch Next.
If Auto-detect the Product Sensor is selected, the wizard goes to Step 7.
If Select the Product Sensor is selected, the wizard goes to Step 8 on
page C-4.
Figure C-3: Product Sensor 1

7 Follow the instructions displayed on the screen (see Figure C-4).
Touch Next to automatically setup the sensor. Go to Step 11 on
page C-5.
Figure C-4: Auto-detect Product Sensor Selected
Rev AA C-3
8 If Select the Product Sensor is selected, the wizard displays the screen as
shown in the Figure C-5. Select the required Product Sensor 1 and
touch Next. Go to Step 11 on page C-5.
Figure C-5: Select the Product Sensor
Automatic Print Triggering

9 If Automatic Print Triggering is selected in Step 5 on page C-2, the
screen to configure the print repeat distance appears. Touch Next.
10 Enter the required distance for the print to be repeated and touch
Next.
Figure C-6: Print Repeat Distance
C-4 Rev AA
11 The screen to configure the Print Speed Input appears. Touch Next.
12 Select the required Print Speed Input and touch Next.
If Fixed Speed Printing is selected, the wizard goes to Step 13 on
page C-6.
If External Encoder is selected, the wizard goes to Step 17 on page C-7.
Figure C-7: Print Speed Input
Rev AA C-5
Fixed Speed Printing

13 The screen to configure the print speed entry appears.
Select between the two print speed entry options and touch Next.
If Measure the Print Speed is selected, the wizard goes to Step 14.
If Type in the Print Speed is selected, the wizard goes to Step 16 on
page C-7.
Figure C-8: Print Speed Entry

14 Measure the side of the product that the product sensor is sensing,
and enter the product size in the screen. Touch Next.
Figure C-9: Measure the Side
C-6 Rev AA
15 The screen to measure the product speed appears.
Figure C-10: Measure the Speed

Follow the instructions displayed on the screen to measure the
product speed.
16 Once the product speed has been measured, the product speed will be
displayed. If required, go back and repeat the process. Enter the
product speed and touch Next to continue. The wizard goes to Step 18.
Encoder
17 The printer will automatically detect the product speed using the
encoder. If the encoder is not connected, the printer will fall back to
fixed speed.
Once the product speed is measured automatically touch Next. The
wizard goes to Step 18.
Product Sensor to Beak Distance

18 The screen to enter the distance between the product sensor and the
label beak (peel tip) appears. Peel tip is the point on the labeller where
labels peel from the label backing. Touch Next.
Rev AA C-7
19 Enter the distance (in mm) between the product sensor and the label
beak. Touch Next.
Figure C-11: Product Sensor to Beak Distance

20 The screen to configure the use of backfeed appears. Backfeed
rewinds the label web once printing is completed. This allows the
LPA to print on the leading edge of the label. Follow the onscreen
instructions and touch Next.
21 Select the required Backfeed option and Touch Next.
Figure C-12: Backfeed

22 Enter the backfeed distance (in mm) if backfeed labels after printing is
selected. Touch Next.
C-8 Rev AA
Barcode Scanner
23 The screen to configure the use of a barcode scanner appears. Touch
Next.
24 Select the required barcode scanner connection and touch Next.
Select No Barcode Scanner if barcode scanners are not to be connected.
If Connected via Communication Port 1 is selected, the wizard goes to
Step 25.
If Connected via TCP/IP is selected, the wizard goes to Step 30 on
page C-10.
Figure C-13: Barcode Scanner
25 The screen to configure the connection via the communication port 1

appears. Follow the on-screen instructions and touch Next.
Rev AA C-9
26 Select the required configuration for scanner triggering.

If Automatically is selected, the triggering will be configured
automatically. Touch Next. The wizard goes to Step 34 on page C-10.
If Product Sensor 2 is selected, the wizard goes to Step 27.
Figure C-14: Barcode Scanner Trigger
27 Follow the instructions displayed and touch Next.

28 Enter the Barcode Trigger Distance in mm. This is the distance
between the product sensor connected to the Product Sensor 2 input
and the barcode scanner.
29 Touch Next.
TCP/IP
30 The screen to configure the connection via TCP/IP appears. Follow
the instructions displayed and touch Next.
31 Select the required configuration for scanner triggering.
If Automatically is selected, the triggering will be configured
automatically. Touch Next. The wizard goes to Step 34.
If Product Sensor 2 is selected, the wizard goes to Step 32.
32 Follow the instructions displayed and touch Next.
33 Enter the Barcode Trigger Distance in mm. This is the distance
between the peel tip and the barcode scanner. Touch Next.
34 The installation setup is complete. Follow the on-screen instructions
and click OK.
C-10 Rev AA
Availability
D
Overall Equipment Effectiveness - Availability Tools
Introduction
Availability is a measurement of equipment uptime. It is the amount of
time that the equipment is ready to run when required by production.
This is one of the three key metrics of OEE and is available for Videojet
9550.
The Availability tool helps to isolate operational versus equipment issues
and allows the user to track the printer downtime and view the downtime
statistics. The pareto of faults that allows the analysis of runtime
measurement data helps the user to understand and eliminate the more
frequent causes of both equipment and operational downtime.
The availability shows two basic availability metrics simultaneously:
Printer Availability
Operational Availability
Note: Operational Availability can be changed between two separate production

time proxies as required by the user: "power on" and "running" mode. For more
information, refer Operational Availability on page D-2.
Operating Time
Availability% =
Planned Production Time
Where
Operating Time is Total Printer Uptime
Planned Production Time is the Actual Line Run Time Expected*.

*
Based on proxy selected 'power on' or 'running'.
Rev AA Overall Equipment Effectiveness - Availability Tools D-1

Equipment Availability
Equipment Availability tracks the downtime directly related to an internal
error (fault).
Equipment Availability is defined as
Equipment Downtime
Equipment Availability = 1 -
Equipment Total Time
Equipment Total Time is the total amount of time for which the
Equipment is turned on (has power applied). If the equipment is powered
down when a fault is active, the amount of time that the equipment is off
is also included in this equipment total time.
Equipment Downtime is the amount of Equipment Total Time the
printer has spent in a Equipment Fault State. Equipment Fault state is
defined as the period where the equipment is not available due to a fault
identified as a equipment fault. For more information, refer Service
Manual.
Operational Availability
This is a broader measure to reflect the full impact of the down time to
production line. Operational Availability tracks the downtime related to
faults that might be classed as Procedural.
The impact may be due to equipment issues, operator related issues, shift
changeovers and so on.
Operational Availability is defined as
Operation Downtime
Operational Availability = 1 -
Production Time
The Production Time Proxy allows the availability calculation to change

between customer selected operating modes, running or power on. The
production time is defined based on the production time proxy chosen:
Running: If both equipment and printer are switched ON.
Power On: If the equipment is switched ON irrespective of the status
of the printer.
If the equipment is powered down when a fault is active, the amount of
time that the equipment is off is also included in the production time.
D-2 Overall Equipment Effectiveness - Availability Tools Rev AA

Operation Downtime is the amount of Production Time the printer has

spent in an Operation Fault State. Operational Fault state is defined as
the period where the equipment is not available due to a fault identified as
a operational fault.
Note: Refer Service Manual for further information on equipment and operation
fault states.
Rev AA Overall Equipment Effectiveness - Availability Tools D-3

Glossary
Availability
The amount of time that an equipment is ready to run when required for
production.
Dancer Arm
The dancer arm is designed to absorb the change in tension of the label
web, during its movement through the LPA.
Drive Roller
The roller provides the force for advancing the label liner. It is a part of the
print engine and is electronically controlled by the control card inside the
back cover.
Idler Roller
These are the rollers that guide the label liner along its thread path.
Job or Image
Job is the set of characters, that is required to be printed on the product
label.
Label Length
This is the overall length of the label from leading edge to trailing edge.
Label Peel Tip

This peel tip is designed and positioned to separate labels (peel off) from
the label liner when the label liner is pulled around it. Labels can be
applied only after they are peeled. Label peel tip is a part of the print
engine.
Label Printer Applicator

Any device designed to print information on a label, and later, apply the
label to an object.
Label Sensor
This infra-red, thru-beam detector senses the opacity of the label liner
before the label is removed. In doing so, it also senses the spaces between
the labels and provides label stop control. The sensitivity of this sensor is
adjustable, and the stopping position of the label, which is relative to the
peel edge, is adjusted electronically.
Label Size
This is the dimension of the label (width x length).
LCD
LCD is a thin, flat display device made up of any number of color or
monochrome pixels arrayed in front of a light source or reflector.
Rev AA Glossary-1
Line Select
Line Select mode allows the controller to hold multiple jobs in RAM,
which in turn allows the user to select the jobs for printing.
Refresh the Print Memory

The print memory is updated automatically within CLARiTY.
Rewind Roll
This is the mandrel provided to store the spent label web.
Glossary-2 Rev AA

9550 Operator Manual

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Videojet 9550

Videojet Technologies Inc. Phone : 1-800-843-3610 Offices - USA: Atlanta, Chicago

For Customers in Canada

For Customers in the European Union

EMC Directive 2004/108/EC

Essential health and safety requirements relating to electromagnetic compatibility.

CISPR22 Information Technology Equipment - Radio

EN 55022: Class A Characteristics - Limits and methods of

EN 61000-6-2 Immunity for industrial environments

EN 61000-6-4 Generic Emissions Standard for Heavy Industrial

EN 61000-3-2 Limits for harmonic current emissions (equipment

EN 61000-3-3 Limitation of voltage changes, voltage fluctuations

Low Voltage Directive 2006/95/EC

EN 60950-1 Information Technology Equipment - Safety -

Machinery Directive 2006/42/EC

EN 60204-1 Safety of machinery - Electrical equipment of

EN 12100 Safety standard for machinery.

ISO 13849-1 Safety requirements and guidance on the principles

Support and Training

Videojet Technologies Inc.

About Total Source Commitment

The Total Source Commitment

For more information on Videojet Technologies Inc. Customer Training

Support and Training

Chapter 3 Main Parts

Chapter 4 CLARiTY Operating System

Chapter 6 Labeller Operations

Download Job File using TCP/IP or Serial Connection . . . . . . . 69

Label Printer Applicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Appendix B Menu Structure

Appendix C Installation Wizard

About the Manual

Rev AA Equipment Description 1-1

Note: The availability of the Operator Manual is indicated by an asterisk (*).

Code Language Availability

Table 1-1: List of Language Codes

1-2 Related Publications Rev AA

Code Language Availability

Table 1-1: List of Language Codes (Continued)

Rev AA Content Presentation 1-3

1-4 Content Presentation Rev AA

Abbreviations and Acronyms

LCD Liquid Crystal Display

LED Light Emitting Diode

LPA Label Printer Applicator

POE Power Over Ethernet

SELV Safety Extra Low Voltage

USB Universal Serial Bus

WYSIWYG What You See Is What You Get

Table 1-2: Abbreviations and Acronyms

Rev AA Abbreviations and Acronyms 1-5

Chapters in the Manual

Chapter Chapter Name Description

1. Introduction Contains the information about this manual, the related

2. Safety Contains the safety and hazard information.

3. Main Parts Describes the main parts of the LPA.

4. CLARiTY Operating Contains the information about CLARiTY operating system

5. Startup Describes the basic startup operations of the LPA.

7. Maintenance Contains the information on service and maintenance.

8. Troubleshooting Contains the operator level diagnostic and troubleshooting