UNIVERSITI TUNKU ABDUL RAHMAN (UTAR)

FACULTY OF BUSINESS AND FINANCE (FBF)

Course Plan

1. Course Code UBMH1013 ORGANIZATION AND HUMAN RESOURCE

& Course
Name:
2. Programme FEGT
of Study: Bachelor of Science (Hons) Construction Management (CM)

FICT
Bachelor of Information Systems (Hons) Business Information Systems (IB)
Bachelor of Information Systems (Hons) Information Systems Engineering (IA)

FSc
Bachelor of Science (Hons) Biotechnology (BT)
Bachelor of Science (Hons) Biomedical Science (BM)
Bachelor of Science (Hons) Chemistry (CE)
Bachelor of Science (Hons) Biochemistry (BE)
Bachelor of Science (Hons) Food Science (FD)
Bachelor of Science (Hons) Microbiology (MB)

3. Year, Year One, Year Two & Year Three Oct 2017 Trimester (Session 201710)
Trimester &
Session:
4. Credit Hour: 3 credit hours
5. Name(s) of Mr. Tho Mun Sin (thoms@utar.edu.my)
Academic Mr. Peter Tan Sin Howe (shtan@utar.edu.my)
Staff: Ms. Cheah Ching Mun (cheahcm@utar.edu.my)
Ms. Lim Yong Hooi (limyh@utar.edu.my)

6. Moderator: Mr. Tee Chee Wee

7. Mode of Lecture and Tutorial

Delivery:
8. Course To introduce students the basic concepts of business organization and
Objective(s): management.
To expose students to the concepts of motivation, communication, conflict,
group and team dynamics, leadership, structure and culture in organization.
To enable students to understand the utilization of organizations human
resources to achieve organization objectives.

9. Course On completion of this unit, a student shall be able to:

Learning Identify and describe the basic concepts of business organization and
Outcome(s): management.
Apply the knowledge of motivation, communication, conflict, group and team
dynamics, leadership, structure and culture in organization to increase the
effectiveness of organization.
Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 1
 Use the knowledge of human resource to design the process of acquiring,
training, appraising employees, compensating employees, and attending to
their employment relations, health, and safety issues in practice.
10. References: Main Reference(s):
1. Dessler, G. (2014) Fundamentals of Human Resource Management (3 rd
Edition ).
2. McShane, S. L. & Von Glinow, M. A. (2015) Organizational Behavior;
Emerging Knowledge, Global Reality (7th edition).

Additional Reference(s):
3. Decenzo, D.A., & Robbins, S.P. (2007). Fundamentals of human resource
management (9th Ed.). Hoboken, NJ: John Wiley & Sons.
4. Hitt, M.A., Miller, C.C., Colella, A. (2006). Organizational Behavior: A
Strategic Approach. Hoboken, NJ: John Wiley & Sons.
5. McDaniel, C. & Gitman L. J. (2008). The future of business The
essentials (3rd Ed.). Manson. OH: Thomson South-Western.
6. Mondy, R. W. (2008). Human resource management (10th Ed.). Upper
Saddle River, NJ: Pearson/Prentice Hall.
7. Robbins, S. P., & Coulter, M. (2014). Management (12th Ed.).
Upper Saddle River, NJ: Pearson/Prentice Hall.
8. Dessler, G. & Tan, C. H. (2009). Human resource management: An Asian
perspective (2nd Ed.). Singapore: Pearson/Prentice Hall.
9. McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior
[essentials] (2nd Ed.). New York: McGraw-Hill/Irwin.

11. Assessment
Methods: No. Continuous Assessment Total
1. Group Assignment 28% (70 marks) 40%
Individual Presentation 12% (30 marks)
40% 100 marks

2. Final Examination 60%

Total 100%

1. Continuous Assessment (40%)

a) Group Assignment 28% (70 marks)

Each tutorial class will form groups of four to five students each. Students are
required to register their chosen company with their respective tutor by the
end of Week 2. Every group in each tutorial class has to choose a different
company. If there is a case of two groups or more in the same tutorial class
selecting the same topic, the decision will be based on the first come first
serve basis. Overall, the written report should reflect the groups thoughts and
analysis rather than the work of others.

Assignment Topic

1. Competency perspective of leadership

2. Centralization and decentralization

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 2

 3. Organic and mechanistic structures
4. Matrix structure
5. Organizational Culture
6. Employee engagement
7. Internal recruiting
8. Training methods

Each written assignment should contain the following:-

Marks
No. Assessment
Allocation
1 Introduction
Present a brief background of the selected company 10 marks
and its nature of business.

2 Content
Discuss and explain the chosen/selected topic. 15 marks
Analyze and explain how the company applies the 15 marks
chosen topic in its practices/operations.

3 Findings and Recommendations

Identify the pros and cons in the application of the 10 marks
chosen topic, and the possible problem(s)
encountered by the company. 10 marks
Provide recommendations on how the company can
solve the possible problem(s) encountered using the
theories/concepts that you have learned in this unit.

4 Conclusion
Summarize the report and explain what you have 5 marks
learned from this assignment.

5 Quality of the written assignment

Languages, grammar, references, word count, structure 5 marks
and layout.

Total Marks 70 marks

Students are required to register their selected company with the tutor by WEEK
2. If there is a case of two students or more choosing the same topic and
selecting the same company, the decision will be based on first come first serve
basis.

You are required to write a report on how the selected company applies the
chosen topic in its practices/operations. Your report should identify the pros and
cons in the applications of the chosen topic, and the possible problem(s)
encountered by the company. Provide recommendations on how the company
can solve the possible problem(s) encountered using the theories/concepts that
you have learned in this unit.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 3

 Instructions:
1. Students are required to write in their own words and cite references in
their group assignments. Failure to do so may result in either the project
paper be rejected or failed or heavily penalized.
2. The length of report is between 3,000 to 3,500 words.
3. Use the Times New Roman, font size 12 and 1.5 spacing.
4. The assignment should include the following:
a) Cover page as shown in Appendix I
b) Marking Scheme for Written Assignment as shown in Appendix II
c) Marking Scheme for Oral Presentation as shown in Appendix III
d) Presentation Slide (Maximum 10 slide per group)
e) Table of content
f) The report
g) References

5. Students are advised to incorporate American Psychological Association

(APA) mode of referencing. Guideline of APA referencing style is shown in
Appendix IV.
6. Number the report except for the cover sheet, marking scheme, table of
contents, and the references.
7. Use tape to bind the report.
8. Do not put any plastic cover sheet.
9. Punch 2 holes on the left hand side of the report for filing purpose.

Submission of assignment to tutor: 6th Nov 2017 (week 4), Monday, before
5 pm.

Late Submission Penalty Clause

Deadline for submission of assessment item(s) is to be strictly adhered to. No

extension of time will be allowed except in extenuating circumstances, e.g.
medical reasons. Students who wish to apply for extension of time for
submission of assessment item(s) after the due date shall put in writing the
request together with validated documentary evidence to support the application
to his/her class tutor. The lead lecturer may consider and grant such extension
of due date for the assessment item(s) based on the tutor's recommendation.

Any assessment item required by the Coursework Assessment which is

submitted after the due date, without an approved extension, will be penalized. A
penalty of 10% reduction of the maximum mark applicable to the assessment
item(s) will be levied for each day of late submission. Weekends and Public
Holidays are counted as one (1) day late. Assessment item(s) submitted more
than seven (7) days after the due date will be awarded with zero (0) marks.

b) Individual presentation 12% (30 marks)

As mentioned earlier, the individual presentation carries 12% (30 marks).

Every member in the group is required to individually present their assignment
orally during a designated tutorial.

Students are required to present their written assignment during the tutorial
class. The presentation will be carried out during the tutorial class in week
4 and week 5.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 4

 Instructions:
Presentations should not exceed 20 minutes and 5-10 minutes for Q&A
session.
Formal attire.
Using PowerPoint slides with maximum of 10 slides, including introduction
and conclusion.
Display of presentations must in bulleted form and in short phrases.
Do not read from the notes. However, use of cue cards is allowed.

2. Final Examination 60% (100 marks)

The final examination for this subject will be 2.5 hours and will consist of
TWO(2) sections:

Section A (40 marks): ONE (1) compulsory case study question.

Section B (60 marks): Answer any TWO (2) out of THREE (3) essay questions.

12. Course This unit is designed as an introductory subject to students in the area of
Synopsis: organizational behavior and human resource management. Besides that, this
unit also discuss on the common types of business and fundamental aspect of
management. This unit begins with the introduction of common types of
business and management. The students enrolled in this unit will then study
about recruitment & selection, training & development, motivation, leadership,
groups and teams, communication, organizational conflict and employee
relations.

13. Remark: ACADEMIC REGULATIONS

Attendance
Attendance at all lectures and tutorials is compulsory. Students must meet a
satisfactory percentage of attendance. Students must give reasons for their
absence by providing the supporting evidence(s) (e.g. medical certificate, letter
from parents/guardians & etc.) and apply for leave of absence from the
respective Head of Department. Poor attendance without any approved leave of
absence may prompt the faculty to take disciplinary action, which may include
being barred from sitting for the final examination.

Plagiarism
Plagiarism is defined as the submission or presentation of work, in any form,
which is not one's own, without acknowledgment of the sources. If a student
obtains information or ideas from an outside source, that source must be
acknowledged. Another rule to follow is that any direct quotation must be placed
in quotation marks and the source immediately cited.

Plagiarism is also defined as copy of all or part of the work of another student(s)
of current or previous batch of this University or another higher learning
institution. The University's degree and other academic awards are given in
recognition of the candidate's personal achievement. Plagiarism is therefore
considered as an act of academic fraudulence and as an offence against
University discipline.

Intellectual Property

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 5

 Copyright must be seriously protected. The University takes a strong stand
against any illegal photocopying of textbooks and any other materials by
students. Students are forewarned of the consequences and the penalty that
may be meted out if they are "caught in the act".

Mode of Referencing
Students are advised to incorporate proper academic modes of referencing. The
normally acceptable mode of academic referencing is the American
Psychological Association (APA) system; please refer to the attached APA
referencing system document for detailed usage.

Fieldwork Clause (where applicable)

Students are reminded of the importance to consider their personal safety when
conducting research in the field. You will be exposing yourself in new situations
and meeting with people who are unknown to you. It is important that you are
aware of potential dangers and take the necessary safety steps. You have to be
extra careful and cautious if you are going to interview or conduct survey with
small, unknown organizations or individuals 'on site'.

You should ensure you have the full details (full name, job title, organization
name, address and telephone numbers) of anyone or organization you intend to
conduct the field research. You should establish the credibility of these
respondents before your groups visit them. The field research should be made
in groups not alone. Leave word with your fellow classmates on your field visit
(details of place, contact numbers, person you are interviewing or conducting
survey with, expected time of return, etc). The field work should be at office
hours.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 6

Teaching Plan

Lecture, Tutorial, Practical and Continuous Assessment Plan

Week Lecture Topic Tutorial Topic Continuous Reference
Assessment
Topic 1: Designing Organizational Tutorial 1: Group McShane &
Week 1 Structures Assignment Von Glinow
(16th Oct 17 Division of Labour and Overview of unit (Chapter 13)
22nd Oct 17) Coordination plan, and class Given Date:
Elements of Organizational participation. Week 1
Structure
Forms of Departmentalization Deadline for
Contingencies of Organizational registration of
Design company to
respective tutor
Topic 2: Organizational Culture Tutorial 2: on Week 2. McShane &
Elements of Organizational Von Glinow
Culture 5 short questions to Due date for (Chapter 14)
Deciphering Organizational be answered and assignment
discussed by the submission:
Culture through Artifacts
Is Organizational Culture students in class.
Week 4,
Important?
6th Nov 2017,
Merging Organizational Cultures
Monday,
Changing and Strengthening before 5pm
Organizational Culture
Organizational Socialization
Topic 3: Job Analysis and Talent Tutorial 3: Deadline for Dessler
Week 2 Management registration of (Chapter 4)
(23rd Oct 17 The Talent Management 5 short questions to company to
29th Oct 17) Process be answered and respective tutor
The Basics of Job Analysis discussed by the
Methods for Collecting Job students in class.
Analysis Information
Writing Job Descriptions
Writing Job Specifications
Topic 4: Personnel Planning and Tutorial 4: Dessler
Recruiting (Chapter 5)
Workforce Planning and 5 short questions to
Forecasting be answered and
The Need for Effective discussed by the
Recruiting students in class.
Internal Sources of Candidates
Sources of Outside Candidates
Topic 5: Selecting Employees Tutorial 5: Dessler
Week 3 The Basic of Testing and (Chapter 6)
(30th Oct 17 Selecting Employees 5 short questions to
5th Nov 17) Using Tests at Work be answered and
Interviewing Candidates discussed by the
Using other Selection students in class.
Techniques

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 7

 Lecture, Tutorial, Practical and Continuous Assessment Plan
Week Lecture Topic Tutorial Topic Continuous Reference
Assessment
Topic 6: Training and Developing Tutorial 6: Dessler
Employees (Chapter 7)
Orienting and Onboarding New 5 short questions to
Employees be answered and
Overview of the Training discussed by the
Process students in class.
Implementing Training Programs
Implementing Management
Development Programs
Evaluating The Training Effort
Topic 7: Performance Tutorial 7: Submission of Dessler
Week 4 Management and Appraisal Group (Chapter 8)
(6th Nov 17 Basic Concepts in Performance 2 short questions to Assignment
12th Nov 17) Appraisal be answered and
Appraisal Methods discussed by the 6th Nov 17,
Dealing with Appraisal Problems students in class. before 5pm.
and the Appraisal Interview
Performance Management
Group
Topic 8: Foundations of Employee Tutorial 8: McShane &
Presentation
Motivation Von Glinow
Employees Engagement 2 short questions to (Chapter 5)
Employee Drives and Needs be answered and
Expectancy Theory of Motivation discussed by the
Goal Setting and Feedback students in class.
Organizational Justice .
Topic 9: Leadership in Tutorial 9: Group McShane &
Week 5 Organizational Settings Presentation Von Glinow
(13th Nov 17 What is Leadership? Case study with 3 (Chapter 12)
19th Nov 17) Transformational Leadership sub-questions to be
Perspective answered and
Managerial Leadership discussed by the
Perspective students in class.
Implicit Leadership Perspectives
Competency Perspective of
Leadership
Topic 10: Team Dynamics Tutorial 10: McShane &
Teams and Informal Groups Von Glinow
Advantages and 2 short questions to (Chapter 8)
Disadvantages of Teams be answered and
A Model of Team discussed by the
Effectiveness students in class.
Team Design Elements
Team Processes
Self-Directed Teams
Virtual Teams
Team Decision Making

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 8

 Lecture, Tutorial, Practical and Continuous Assessment Plan
Week Lecture Topic Tutorial Topic Continuous Reference
Assessment
Topic 11: Communicating in Tutorial 11: McShane &
Week 6 Teams and Organizations Von Glinow
(20th Nov 17 The importance of Case study with 3 (Chapter 9)
26th Nov 17) communication sub-questions to be
A Model of Communication answered and
Communication channels discussed by the
Choosing the Best students in class.
Communication Channel
Communication Barriers ( Noise)
Cross-Cultural and Gender
Communication
Improving Interpersonal
Communication
Improving Communication
throughout the Hierarchy
Communicating through the
Grapevine
Topic 12: Conflict and Negotiation Tutorial 12: McShane &
in the Workplace Von Glinow
The Meaning and 5 short questions to (Chapter 11)
Consequences of Conflict be answered and
Conflict Process Model discussed by the
Structural Sources of Conflict in students in class.
Organizations
Interpersonal Conflict Handling
Styles
Structural Approaches to Conflict
Management
Third-Party Conflict Resolution
Topic 13: Pay for Performance Tutorial 13: Dessler
Week 7 and Employee Benefits (Chapter 11)
(27th Nov 17 Individual Employee Incentive Case study with 3
3rd Dec 17) Plans sub-questions to be
Team and Organizationwide answered and
Incentive Plans discussed by the
Pay For Time Not Worked and students in class.
Insurance Benefits
Retirement and Others Benefits
Personal Services and Family-
Friendly Benefits
Tutorial 14:
Revision
5 short questions to
be answered and
discussed by the
students in class.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 9

 This course plan is:

Prepared by: Moderated by: Approved by:

_________________________ ________________________ _________________________

(Name: ) (Name: ) (Name: )

Course Leader Internal Moderator Head of Department

Date: Date: Date:

Note: The information provided in this course plan is subject to change. Students will be notified in
advance of any changes.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 10

 Appendix I
UNIVERSITI TUNKU ABDUL RAHMAN
FACULTY OF BUSINESS AND FINANCE
ACADEMIC YEAR: 2017/2018

OCT 2017 TRIMESTER

UBMH 1013 ORGANIZATION AND HUMAN RESOURCE

GROUP ASSIGNMENT COVER SHEET

Course details

Course : _______________________________________

Year and Trimester of study : _______________________________________

Tutorial Group : _______________________________________

Lecturers Name : _______________________________________

Tutors Name : _______________________________________

Assignment Details

Selected Topic : ______________________________________

Companys Name : ______________________________________

Due Date : Week 4, 6th November 17 (Monday), before 5.00 pm to the

respective tutor.

Important Note : Submission of assignment is the responsibility of the students.

Students Detail

No. Name Student ID No.

1.
2.
3.
4.
5.

Assignment Overall Marks (30 Marks) : ____________ Marks.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 11

 Appendix II

UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF BUSINESS AND FINANCE

ACADEMIC YEAR: 2017/2018

OCT 2017 TRIMESTER

UBMH1013 ORGANISATION AND HUMAN RESOURCE

MARKING SCHEME FOR WRITTEN ASSIGNMENT

Marks Marks
No. Assessment
Allocation Given
1 Introduction
Present a brief background of the selected company and 10
its nature of business.

2 Content
Discuss and explain the chosen/selected topic. 15
Analyze and explain how the company applies the 15
chosen topic in its practices/operations.

3 Findings and Recommendations

Identify the pros and cons in the application of the 10
chosen topic, and the possible problem(s) encountered
by the company.
Provide recommendations on how the company can 10
solve the possible problem(s) encountered using the
theories/concepts that you have learned in this unit.

4 Conclusion
Summarize the report and explain what you have 5
learned from this assignment.

5 Quality of the written assignment

Languages, grammar, references, word count, structure 5
and layout

Total Marks 70

Comments:
_______________________________________________________________________

_______________________________________________________________________

Name of marker: _________________________

Signature of marker: _____________________ Date: _________________________

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 12

 Appendix III
UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF BUSINESS AND FINANCE

ACADEMIC YEAR: 2017/2018

OCT 2017 TRIMESTER

UBMH1013 ORGANISATION AND HUMAN RESOURCE

Tutorial Group:__________________ Course: ________________________

Assignment Title: _________________________________________________________________________
Students Name and ID: ____________________________________________________________________
Individual Presentation Evaluation Form
No Items Poor Satisfactory Excellent Marks
1 Content 1 2 3 4 5
Not Enough (Reasonably (Consistent with Time
Materials) Judged) & Purpose)

2 Organization 1 2 3 4 5
of (No Logical (Reasonably (Clear Development
Presentation Order) Ordered) of Content)

3 Adaptation to 1 2 3 4 5
Audience (No Attempt to (Some Attempt to (Audience Thoroughly
Relate to Relate to Involved)
Audience) Audience)
4 Handling 1 2 3 4 5
Questions (Poor Dealt with (Fairly Well (Competently
Audience) Handled) Handled)
5 Voice 1 2 3 4 5
(Very Dull) (Fairly Engaging) (Highly Interesting &
Engaging)
6 Eye contact 1 2 3 4 5
(Little) (Moderate) (Much)
Total 30 marks

Comments:
____________________________________________________________________________________________
____________________________________________________________________________________________

Name and signature of Marker: ______________________ Date: _____________________

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 13

 Appendix IV

Appendix IV
A Simple Guide to APA Referencing

APA Referencing

The referencing format for all student assignments and research reports is adapted from the
American Psychological Association (APA) style. The following items show how various sources of
information are referenced in the assignments or research reports.

1. Journal article with volume and issue numbers. Italicize the journal title and volume number.
Boyle, B. A. (1997). A multi-dimensional perspective on salesperson commitment. Journal of
Business& Industrial Marketing, 12(6), 354-367.

Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational
commitment. Journal of Vocational Behavior, 14, 224-227.

2. Book, two authors.

Toller, M., & Fielding, J. (1998). Global business for smaller companies. Rocklin, CA: Prima
Publishing.

3. Book, one author.

Sekaran, U. (2003). Research methods for business: A skill building approach (4th ed.). New York:
John Wiley & Sons, Inc.

4. Brochure with corporate author.

BestTemp Staffing Services. (1997). An employers guide to staffing services (2nd ed.) [Brochure].
Denver: Author.

Note: when the author and publisher are identical, use the word Author as the name of the
publisher.

5. Brochure with a writer.

Lawrence, K. S. (1993). Guidelines for reporting and writing about people with disabilities (4th ed.)
[Brochure]. New York: Research and Training Center on Independent Living.

6. Newspaper article, one author.

Standish, E. (1999, January 19). Global market crushes OPECs delicate balance of interest. Wall
Street Journal, pp. A1, A3.

7. Newspaper article, no author:

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 14
 Buying Asian supplies on the net. (1997, February 12). Los Angeles Times, pp. D3-D4.

8. Company annual report:

Mutual Bank. (1998). Annual report. Kajang, Selangor.

9. Magazine article:
Posner, M. I. (1993, October 29). Seeing the mind. Science, 262, 673-674.

10. Book, component part (Chapter in an edited book):

Kuntz, S. (1998). Moving beyond benefits. In Randolph Jacobson (Ed.), Our changing workforce
(pp. 213-227). New York: Citadel Press.

11. Edited book:

Pennathur, A., Leong, F. T., & Schuster, K. (Eds). (1998). Style and substance of thinking. New York:
Publishers Paradise.

12. Book, no author or editor:

Merriam-Websters collegiate dictionary (10th ed.). (1993). Springfiield, MA; Merriam-Webster.

13. Dissertation or thesis:

Morales, G. H. (1998). The economic pressures on industrialized nations in a global economy.

(Doctoral dissertation, University of San Diego, 1998). Dissertation Abstracts International, 52,
5436C-5437C.

Kiren, R. S. (1997). Medical advances and quality of life. Unpublished doctoral dissertation, Omaha
State University.

Almeida, D. M. (1990). Fathers participation in family work: Consequences for fathers stress and
father-child relations. Unpublished masters thesis, University of Victoria, Victoria, British
Columbia, Canada.

14. Unpublished paper presented at a meeting or conference:

Myers, C. (1998, August). HMOs in todays environment. Paper presented at the Conference on
Medical Insurance Solutions, Chicago, IL.

15. Proceedings published regularly:

Cynx, J., & Williams, H. (1992). Hemispheric differences in avian song discrimination. Proceedings
of the National Academy of Science, 89, 1372-1375.

16. Unpublished manuscript:

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 15

 Pringle, P. S. (1991). Training and development in the 90s. Unpublished manuscript, Southern
Illinois University, Diamondale, IL.

17. Article from a printed magazine, reproduced online:

Norwalk, P. (1999, July 17). Training managers to help employees accept change. Business Line.
Retrieved June 17, 2001, from: http://www.busline.com/ news

Note: Do not end a path statement with a period, because any stray punctuation in a path will
hinder retrieval.

18. Article from an online magazine, no author listed:

Housing market fueled by rising consumer confidence, low rates. (2003, June 12). Builder Online.
Retrieved August 11, 2004, from http://www.builder online.com/pages/builderonline/Story.nsp?
story_id
=39428052&ID=builderonline&scategory=Computers&type=news

19. Article from an online newspaper:

Zaino, J. S. (2003, June 12). Learning a little discipline. Chronicle of Higher Education. Retrieved
September 10, 2003, from http://chronicle.com/jobs/ 2003/06/2003061201c.htm

20. Article from a printed journal, reproduced online:

Many articles online are the exact duplicates of their print versions. If the electronic form is identical
to the printed version, add within brackets Electronic version. This allows you to omit the URL.

Bowler, D. M., & Thommen, E. (2000). Attribution of mechanical and social causality to animated
displays by children with autism [Electronic version]. Autism, 4, 147-171.

Add the URL and date of access if page numbers are not indicated. For example:

Chatterjee, S. R., & Pearson C. A. L. (2002). Trust and managerial transition: Evidence from three
small Asian economies, 9(4). Retrieved August 30, 2003, from http://proquest.umi.com/pqdweb?did
=292172661&sid=1&Fmt =4&clientld=63520&RQT=309&VName=PQD

21. Information or article from an Web site:

Heathfield, S. M. (2005). Leadership and sponsorship in action. Retrieved June 23, 2004, from
http://humanresources.about.com/cs/managementissues/ a/walktalk_p.htm

Lowe, G. S., & Schellenberg, G. (2005). Employees basic value proposition: Strong HR strategies
must address work values. Retrieved March 5, 2005, from http://www.hr.monster.com/
hrreporter/hrstrategies/

22. Information or article from an Web site with no author:

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 16

 The state of employee satisfaction. (2004, January). Retrieved July 25, 2004, from
http://www.insightpulse.com/articles.cfm

Customer service culture and attitudes towards CRM in Europe. (2005, January). Retrieved May 15,
2005, from http://www.crmguru.com/offers/papers/ salesforce_emeareport.pdf

23. Online information or article from an Web site with no author and no copyright or publication date:

Employee satisfaction survey items Sample job satisfaction survey questions (n.d.). Retrieved
February 17, 2005, from http://employee-satisfaction. com/sample-survey-items.asp

Notes:

(a) The APA style recommends listing only those works actually cited in the text, so you would not
include works for background or for further reading in the references.

(b) DO NOT number the entries in the Reference section. All entries must be made in alphabetical order.

(c) References by the same author (or by the same two or more authors in the same order) with the
same publication year are arranged alphabetically by the title (excluding A or The) that follows the
date. Lowercase lettersa, b, c, and so onare placed immediately after the year, within the
parentheses.

Examples of Reference Entry:

Kaufman, J. R. (2001a). Control of

Kaufman, J. R. (2001b). The roles of

(d) For Malay names:

i. Enter a Malay name under the first element of his/her name unless it is known that he/she treats
another element of his/her name as a surname. In that case, enter under the surname. For example,
Sopiee is the surname and Norda is the given name,

Sopiee, N.

ii. If an abbreviation is used for a word denoting filial relationship, i.e., b. for bin, bt. for binti, follow
the referencing style as above. For example, to reference Ali bin Adbullah and Nawah binti Ahamd,

` Adbullah, A. Ahamd, N.

iii. If a name does not have the word denoting filial relationship and you do not know which one is the
surname, enter the name as found. For example,

Ismail Hussien

iv. Ignore the given title of honor, rank, or position. For example, to reference Haji Abdul Majid and
Dato Sopiee Norda,
Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 17
 Abdul Majid (If you dont know which one is the surname.)
Sopiee, N. (If Sopiee is the surname.)

v. If the title of honor, rank, or position is hereditary, enter by the title fist and follow by the names
found. For example, Ungku, Syed, Nik, and Wan.

Ungku Abdul Aziz Enter as Ungku Abdul Aziz if there is no surname

or if you dont know which one is the
surname.
Syed Hassan Ali Enter as Ali, S. H. if Ali is the surname.
Nik Safiah Nik Karim Enter as Nik Karim, N. S. if Nik Karim is the surname.
Wan Ahmad Abdullah Enter as Abdullah, W. A, if Abdullah is the surname.

(e) For Chinese names,

i. Enter the surname first. For example, Wong Mei Mei,

Wong, M. M.

ii. If a name contains both Chinese and non-Chinese given names, enter the initial of non-
Chinese given name before that of the Chinese given name. For example, Johnny Chin Kai Wai and
Thomas Lee Ah Beng,

Chin, J. K. W.
Lee, T. A. B.

(f) For Indian names,

i. If the name appears as Subramaniam Periasamy and Periasamy is the surname or family, enter
as follows:

Periasamy, S.

ii. If the name appears as Subramaniam P., enter the same as follows:

Subramaniam P.

iii. If the name appears as S. Periasamy, enter the same as follows:

S. Periasamy

CITATION IN THE TEXT

1.Personal communications such as interviews, telephone conversations, e-mails, group discussion,

messages from bulletin boards (electronic or white board), letters, and memos would not be listed in
the reference list at all. Such citations would appear in the text only. Provide the date of the personal
communication as exact as possible. For example:

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 18

 Increasing the role of cable companies in the industry is high on the list of the company, Day Cable
and Communications (Georgia Stainer, personal communication, March 2, 1999).

2.When a work has more than two authors, cite all authors the first time the reference occurs in the
text. In subsequent citations, include only the surname of the first author followed by et al. (insert
a period after al) and the year. For example,

First citation in the text:

Williams, Smith, Bradner, and Rosen (2000) found that

Subsequent citations in the text:

According to Williams et al. (2000)

3.For any work with no author name (such as online article, newspaper, or magazine article, or a
chapter), cite it in the text with the first two or three words from the title and the year of publication.
Use double quotation marks around the title and capitalize the first letter of each word. For example,

(Buying Asian Supplies, 1997)

4.For works with corporate authors, the names of the corporate authors are usually spelled out each
time they appear in a text citation. However, some corporate author names can be spelled out in full
when it is first cited and then abbreviated thereafter. For example,

Cited in full for all citations in the text:

(University of Michigan, 2003)

First citation in the text:

(National Institute of Mental Health [NIMH], 2001)

Subsequent text citation:

(NIMH, 2001)

5.To cite a specific part of a source as a direct quotation, indicate the page number of the source and
abbreviate the word page (p.), in addition to the authors name and year. For example,

(Cheek & Burn, 2004, p. 332)

6.To cite two or more works within the same parentheses,

i. If the works are of the same authors in the same order, arrange them by the year of publication.

ii. If the works are of different authors, arrange them in alphabetical order and separate them by
semicolons. For example:
Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 19
 (Edeline and Wrangler, 1995, 1998)

(Balda, 1999; Kamar, 1996; Pepper & Jones, 2000)

7.For citation of a work discussed in a secondary source, you would give the secondary source in the
reference list, and give a citation for the secondary source in the text. For example, if McClellands
work is cited in Colthearts study and you did not read the work by McClelland, list the Colthearts
reference in the References. In the text, use such citation as:

McClellands study (as cited in Coltheart, 1993) suggests that

Note: Refer to the official web site of APA for more information.

http://www.apastyle.org

Language Explained:

CITING means formally recognizing, within your text, the resources from which you have obtained
information.

BIBIOGRAPHY is the list of sources you have used.

REFERENCE is the detailed description of the item from which you have obtained your information
and cited in the text.

Course Plan of UBMH 1013 ORGANIZATION AND HUMAN RESOURCE ` 20