SAP Trained C4C Consultant

A Choudhary

PROFESSIONAL SYNOPSIS

 7 years of experience in SAP CRM Technical

 Attended training from SAP for 5 days in Cloud for Customer (C4C10) and Cloud for
Service(C4C14).
 SAP UI5 Backend Developer
 Certified SAP ABAP Consultant -
Certification examination successfully cleared the SAP ABAP on 5th March 2013 , Scoring 89 Marks
Modules Covered: TAW 10 , 12- ABAP Workbench Fundamentals

 Received client honour batch in current SAP CRM Project of Nokia Siemens for delivering high
quality value and driving highest satisfaction to customer by benchmarked solutions.

 Attended SAP CRM Middleware (International Business & Marketing) training for 2 days by SAP

SAP SKILLS

SAP CRM: -

 SAP Trained in C4C

 TCS trained in CRM 7.0
 SAP CRM WebUI EHP2, SAP CRM WebUI EHP1, SAP CRM WebUI 7.0
 SAP CRM BOL/GENIL
 BSP Workbench
 AET
 One Order framework and Business Transaction
 Knowledge of SAP CRM Middleware
 Campaign Automation
 SAP CRM Survey
 Authorisation Concept
 Alert Configuration
 CTI Integration with Huawei
 Categorisation Schema
 Status Profile
 CRM Pricing Procedure

SAP ABAP: -

 Enhancement : BADI

- 1-
 SAP Trained C4C Consultant

 Interface: BAPI, RFC, Function module, BDC

 Smart forms
 Reports
 Data Dictionary
 OSS notes

SAP UI5: -

 Worked as a backend developer to create O-Data Services from FM

SAP C4C: -

 Got trained in SAP C4C by SAP

 Practicing the same and preparing for Certification.

Domain Experience :

 Telecom
 Utility

PROFESSIONAL EXPERIENCE

Accenture Services Pvt. Ltd. Sep 2015 – Current

Accenture is a global management consulting and professional services company which provides strategy,
consulting, digital, technology and operations services. A Fortune Global 500 company, it has been
incorporated in Dublin, Ireland, since 1 September 2009. In 2016, the company reported net revenues of $32.9
billion, with more than 394,000 employees serving clients in more than 200 cities in 120 countries. In 2015,
the company had about 130,000 employees in India, about 48,000 in the US, and about 50,000 in
the Philippines. Accenture's current clients include 94 of the Fortune Global 100 and more than three-quarters
of the Fortune Global 500.

SAP Projects Summary

 Ethiopian Electric Utility - Implementation

Profile: CRM Consultant, Role: End to End Implementation
Duration: 1.5 Years
Business Process Implemented: CRM: Interaction Center, CTI Integration with Huawei
Key Assignment: Handling Key Business Requirement and BBP Phase

- 2-
 SAP Trained C4C Consultant

Process Handling:
 Understanding Business Requirement and then prepare solution based on that requirement.

SAP CRM Functional Skills:

 Worked on C4C Project and was involved in Implementation of Service.

 Configured Master data which involved creation of Business Partners, Product and Organization.
 Configured Multi Level Categorization and Customer factsheet.

 Indra Prastha Gas Limited - Implementation

Profile: CRM Consultant Role: End to End Implementation and Support
Duration: 7 Months
Business Process Implemented: CRM: Interaction Center
Key Assignment: Handling Key Business Requirement

Process Handling:
 Understanding Business Requirement and then prepare solution based on that requirement.
 Successfully Migrate the data to the New System (SAP CRM).

SAP CRM Functional Skills:

 SAP CRM Web UI – Standard UI Application Enhancements.

 Initial Middleware setting
 Middleware customization –establishing RFC connections, bdoc processing and troubleshooting.
 Implemented Pricing Procedure to read Pricing data maintained in VK11 T-Code.
 Configure Alert Modeler.
 Configure Categorization Schema
 Configure Status Profile and Action Profile
 Implemented workflow for approval Process.

SAP CRM Technical Skills:

 Enhancing components and redefining standard methods for auto populating various fields on Web
UI
 Implemented the BADI CRM_CONFIG_BADI, CRM_ORDER_AUTH_CHECK, ORDER_SAVE
 Extensively work on CRM Action Profile Development

- 3-
 SAP Trained C4C Consultant

 Worked on Development to dynamically hide the Web UI Fields based on Categorisation Schema
Status.
 Worked as a SAP UI5 Backend Developer to create O-Data link and share that link with Front End
Developer who will then create the Fiori Application.

Atos India Pvt. Ltd. May 2013 – July 2015

ATOS is an international information technology services company with annual 2012 revenue of EUR 9.8
billion and 150,400 employees in 47 countries. Serving a global client base, it delivers hi-tech transactional
services, consulting and technology services, systems integration and managed services. With its deep
technology expertise and industry knowledge, it works with clients across the following market sectors:
Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media &
Technology; Energy & Utilities.
ATOS India is a CMMi Dev Level 3 and PCMM Level 5 Company and is also certified for ISO 9001, ISO
20000 and ISO 27000. We are currently pursuing CMMi Dev Level 5 and CMMi SVC Level 3 certification.
Atos India provides services to clients in India and around the world. We are the largest home to global
delivery centers as part of the global Service Lines (SI and MS), focusing on industrialization of Global
Delivery.

SAP Projects Summary

 NOKIA Siemens Network (NSN)- Espoo, Finland - New Business Process Implementation(DEMA)
End-to-End Support (CRM 7.03)
Profile: CRM Consultant, Role: End to End Process Support
Duration: Since last 12 months
Business Process Implemented: CRM: Sales and Marketing
Key Assignment:NSN Project E2E transition from old Vendor, handling Business Critical (P1 and
P2), high Priority Request, System up gradation and Process Enhancement (DEMA).

Process Handling:
 Ticket resolution as per Priority.
 To perform QA of the configuration done.

 Resolving the Priority1 and 2 incidents and documenting them for the future trouble shooting
requirements.
 Co-ordinated with multiple teams responsible for various interfaces which are aligned to CRM in
order to generate RCA for the incident occurred due to data issue at backend.
 Created strategy for frequently occurring incidents, recommended possible solution to client in order
to bring down incident frequency for smooth workflow.
 Anticipated bottlenecks and fixed the issue before it shaping into an incident.
 Created workflow methodologies for the team and new joining members.
 Given training to new team members.

- 4-
 SAP Trained C4C Consultant

 Attending the onsite KT sessions from offshore on live meeting for specific CRM functionalities.and
further provide these KT to the entire team.
 To consult client in case of conflicting specifications, scheduling deliveries, errors generated during
configuration.
 Frequent co-ordination with BASIS for Unlocking Queue’s data processing.
 Responsible for monitoring of Inbound and Outbound queues,CRM BDOC Modeler for newly
created GD scenarios.
 Involved in activating Outbound queues in R/3 and Inbound queues in CRM.
 I have also actively taken part for Monitoring and comparing the data in the tables for CRM and R/3.
 Monitoring all the CRM tables for the CRM specific objects.
 Executed Minor Enhancement for the client requirements
 Analyzed new requirements of client and recommended solution strategy for issues.
 Attended Successfully Transition program from the Accenture team for the Opportunity Management
(OM) project

SAP CRM Functional Skills:

 SAP CRM Web UI – Standard UI Application Enhancements,

 Middleware – Bdoc Error Handling , request downloads and queue monitoring.
 Middleware customization –establishing RFC connections, bdoc processing and troubleshooting.
 Opportunity and lead management
 Market segmentation and campaign customization
 Experience on troubleshooting data transfer issues between CRM and ECC system
 Understanding on connectivity with the backend R/3 system, created logical system, RFC
connections, distribution model Worked on T codes –User profile SU01,SPRO,Business Transactions
CRMD_ORDER, Organizational model PPOCA_CRM,PPOMA_CRM, PPOSA_CRM

SAP CRM Technical Skills:

 Enhancing components and redefining standard methods for auto populating various fields on Web
UI
 Implemented the BADI CRM_CONFIG_BADI, CRM_ORDER_AUTH_CHECK, ORDER_SAVE
 Adding custom fields in various views in WebUI and added functionality.
 Created and worked on RFCs involving various customer requirements.
 Worked on ST01 Trace to find out the authorisation related issue
 Worked on Performance Workbench Tools like ST05, ST22.
 Develop report using bol/genil programming for Mass update
 Introduced new htm page, buttons, hyperlinks
 Changed the format of download file using Transformations
 Introduced authorization check during opportunity creation (in authorization BADI)
 Introduced region and country based check during service catalog access
 Extensively work on SPRINT AGILE methodology with 2 go live sections .
 Extensively worked on Authorisation related issues.

- 5-
 SAP Trained C4C Consultant

 Extensively worked on Creating View --- Form, Table ,Tree, Tile View

Achivevements: Received appreciation from project for successfully implemented the

Sprint Development on time.

Tata Consultancy Services March 2011 – May 2013

Tata Consultancy Services Limited (TCSL) is a multinational information technology (IT) service, consulting
and business solutions company headquartered in India. TCS operates in 46 countries. It is a subsidiary of
the Tata Group and is listed on theBombay Stock Exchange and the National Stock Exchange of India. TCS is
the largest Indian company by market capitalization and is the largest India-based IT services company by 2013
revenues.TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide. TCS is ranked
40th overall in the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT
services company and the top Indian company. It is the world's 10th largest IT services provider, measured by
revenues

SAP Projects Summary

 Panalpina, Switzerland - Implementation And Support
End-to-End Support (CRM 7.03)
Profile: CRM Consultant, Role: Developer
Duration: 26 Months
Business Process Implemented: CRM: Sales
Key Assignment: Implementation of completely new Quotation tool for this client.

Process Handling:
 Getting the requirement from the onsite Functional Consultant.
 After Developing it in Development Environment, transporting the changes to Quality and testing the
same.
 Documenting all the changes and Uploading it in share folder of the Project for future reference
 Creating Transport Requests, releasing and moving them from Development to Quality
Client.

SAP CRM Functional Skills:

 SAP CRM Web UI – Standard UI Application Enhancements,

 SAP CRM Sales

SAP CRM Technical Skills:

 upgrading the system from CRM 5.0 to 7.0

 Create a ZBOL and used that in the component

- 6-
 SAP Trained C4C Consultant

 Worked extensively on the Component Workbench

 Worked on Object Oriented ABAP and Web UI configuration part.
 Enhanced UI component and customized UI Attribute property (Value Help, Hyperlink, Navigation,
Enable-Disable field ) as per requirement
 Created FIELD using AET
 DDO: Worked on Data Dictionary objects (Tables, structures, views, data elements, and domains) and
made Z Tables for Enhancements.
 Function Modules
 Extensively worked on Smart Forms, BDC , BADI, BAPI

Achivevements:

 Received “ON THE SPOT AWARD” “TCS GEMS” for taking the complete ownership of tasks and
delivered results in the desired time

 Received “ON THE SPOT AWARD” “TCS GEMS” for tradelane solution for the Opportunity,
Lead and Quotation

 Received “BEST TEAM AWARD” “TCS GEMS” for upgrading the system from CRM 5.0 to 7.0

 Received Client appreciation for implementing their Quotation tool in time

 Received II highest rating 4 and II highest band ‘B’ in my Final anniversary; done in this project.

Worked in Campaign Automation for project SAGIA (Saudi Arabian General

Investment Authority).

The Saudi Arabian General Investment Authority (SAGIA) was created by the Saudi
Government on 10 April 2000, as part of measures geared towards formalizing the process
of economic liberalization. SAGIA is responsible for managing the investment environment
in the Kingdom. Its objective is to achieve economic growth by creating a pro-business
environment, providing services to investors and fostering investment opportunities in key
sectors of the economy, including energy, transportation, ICT, and knowledge-based
industries.

Objective: To make a survey in CRM Survey Suite to get the information about the Foreign
Investor and save the detail in Master table and in Business partner.
And After submitting the survey , Thank You mail should be sent to the investor.

SAP CRM Functional Skills:

- 7-
 SAP Trained C4C Consultant

 Campaign Automation
 Creating Survey URL
 Survey Designing in CRM_SURVEY_SUITE

SAP CRM Technical Skills:

 Creating a Z Function Module for Survey PBO to fetch the value from the table for the individual BP
 Used of MIG to distinguish between the BP
 Use of mandatory field, non-editable field in the survey based on conditions at run time
 Create dynamic drop down list in the survey
 Use of BADI CRM_MKTCA_SVY_PAI to create an activity after the Survey is submitted
successfully
 Create a report to update 5,000 BP’s Email ID maintained in excel.

PROGRAMMING SKILLS

 SAP Cloud for Customer(C4C)

 CRM 7.0 Ehp1
 C , C++
 Microcontroller 8051
 Databases: Microsoft Access, Microsoft Excel
 Networking: Outlook Express, Microsoft Outlook,
 Editing: Microsoft Word, Microsoft PowerPoint

ACADEMIC CREDENTIALS

2006 - 2010 BE – Electronics And Communication Engineering 65.20 %

2005-2006 12th - Science -- 78.80 %
2003-2004 10th -- 81.80 %

ACADEMIC ACHIEVEMENTS

 Participated in Autonomous Robot Making Competition in Technical Festival of IIT Bombay –

The first robot called as line follower robot takes the load from the second robot (manual robot). Then
it needs to walk for some distance following a line and throws the load on the other side.

 Participated in Robotics Competition as ‘NEXUS’ held under TECHFEST-08 at Sardar Vallabhbhai

National Institute of Technology (NIT), SURAT.

- 8-
 SAP Trained C4C Consultant

 Attended Robotics Workshop at NSIT Delhi conducted by the Robotics Institute.

 Made a mechanical model for MECH-A-BOOLEAN competition in IIT Bombay --

Need to solve the following expression using mechanical model: ~xy + yz +xz. The model reached in
final and we won prize of worth rs 1500.

 Made Prepaid Energy Meter Using Microcontroller 8051 -- It facilitates cash flow management in
energy utilities and reduces problems associated with billing of consumers in
Isolated area

 Temperature Sensor Using Microcontroller 8051 -- It can sense the temperature in nearby
surroundings and show this temperature on the LCD.

 Participated in various Paper Presentation & other competition in IT BHU , NIT TRICHY and various
other colleges.

 Secure 198th position in 7th National Science Olympiad

 Participated in TREK/ADVENTURE program organised by AVADH in 2004 and awarded for

Excellence.

 Successfully completed Parasailing Program conducted by NAF Chapter Rajasthan, Bikaner at

Udaipur in 2003 & 2004.

PERSONAL INFORMATION
Date of Birth: 24th October 1987
Marital Status: Single
Language: Hindi, English
Nationality: Indian

Declaration
I hereby declare that all the above information given by me is true of my best knowledge.

Place:Pune (A Choudhary)

- 9-