A Summer Internship Report On: Master of Business Administration
A Summer Internship Report On: Master of Business Administration
A Summer Internship Report On: Master of Business Administration
Session : (2016-2018)
ii
DECLARATION
The report entitled “General Banking And Credit Management” is submitted to Gautam
Institute Of Management & Technology is a original work done by me under the
Supervision & Guidance of Mr. Vinay Sharma
The internship report has been done in the partial fulfillment of the requirements for
the Master Of Business Administration. This report has not been previously submitted in
any form to any examination/institute/university or any.
The information which I included here is true and in original as per my best knowledge
and research, with taking possible references if any.
iii
ACKNOWLEDGEMENT
Writing this report after 45 days interning as an official staff in Kangra Central Co-
operative Bank Ltd. I was thankful and lucky having an opportunity active friendly as well
as challenging environment. I want to express my Gratitude to everyone who helped me
to accomplish my intership. First of all I would like to thank to the DR.ASHOK BANSAL of
MBA Department HOD of Gautam Institute of Management and Technology Hamirpur
prviding me with usefull knowledge that can be applied on practical task at Kangra Central
Co-operative Bank Ltd Branch Bhijari. Secondly, I am greatly indebted to our Branch
Manager Sunil Kumar, Cashier Puran Chand, Clerk Sunil Kumar & Arvind Kumar for their
devotion and thoroughness in supervising me during the internship. They were not only
my bosses but also my mentors. In addition I would like to thanks my Colleagues,
Sunny Dutt
iv
TABLE OF CONTENTS
3 Certificate of Bank ii
5 Acknowledgment iv
6 Executive Summary v
7 Table of Contents vi
9 Abbreviation viii
10 1st INTRODUCTION
13 General Objectives
14 Specific Objectives
15 1.3 Brief Introduction Of 18
Banking Organization
16 Meanings and Definition
Of Banking
17 Functions of Banking
18 1.4 Introduction Of Our 20
Organization
( KCC Bank Ltd.)
19 History of KCC Bank 22
20 Commerce and
Management
33 Iii. Objectives
34 2.3 Learning of the Week 44
38 3.3 Recommendations 43
39 Conclusion 44
References And 45
Bibliography
LIST OF TABLE
1 1.1 Duration of
Internship in
various
Departments
2 1.4.2.1 Operation of
KCC Bank
3 1.4.2.2 Capital
Structure
4 1.4.2.3 Financial
Position
5 1.5.1.1 Bank Profile
6 1.5.1.2 Profile Of
Branch Office
7 1.6.1.2 Balance Sheet
8 2 Practical Work
Structure
9 2.1 Major Activities
of Credit
Department
10 2.1 Loan Dept.
Activities
11 2.2 Cash Dept.
Activities
12 2.3 Cheues
Collection
Register
x
CHAPTER 1
INTRODUCTION
1.1 Background of the Report
Internship program has become the bridge for those who want to enter to
corporate level from the college life, through internship I got to know the real
working environment that was very much different from my course study. During my
internship, I got a chance to work in the department about Gereral Banking &
Credit Management Of Kangra Central Co-operative Bank Limited how is it
perform all operations. The term I spent at Kangra Central Co-operative Bank
Limited was more engaged with learning part through assignments. All my
experience helped me realize parts like grouping work, work
environment, peering support, carried out in the organization. Thus, the
internship duration provided me with the opportunity to broaden my
knowledge, acknowledge my strengths/weakness that would be more helpful
to shape up my career in the future.
1 . Overview Of Report :
12
ii. Duration of Internship
The Internship program endure for 45 days starting from 3 th June to 17th July 2017.
Internee has spent 45 days period in the following departments :
Training Methodology :
By methodology, we mean how, when, what and where method & techniques are
used to gather the
data , information, make the analysis and represent the collected data to draw up
the report complete,
valuable and more meaningful. In another word, Methodology is the process of
collecting ,
analyzing and interpretation of facts and figure and providing solution of the
problem.
Data information and other necessary materials that are used to make this report
complete and
meaning full gathered from two sources, internally and externally. Some time orally
I have collected
information which is not available. And these can be gathered only personal
experience
c. Informal Discussion.
13
2. Secondary Data :
The secondary data had been collected from the MIS of KCCB . To
clarify different secondary sources such web site , register book . In this regards
internal sources :
a. Bank Annual Report 2016- 2017.
b. Previous reports and journals relevant to banking industry.
c. Instruction circulation of Head office.
d. Bank issues seminar papers etc.
e. Books And Wikipedia Sources etc
SOURCES OF DATA
PRIMARY SECONDARY
DATA DATA
SCOPE OF STUDY :
The duration of the study was a very short span time. It was very much hard to
complete a report as
well as assigned task by the bank. So I had to complete this study facing very
much time pressure.
This report are cover only Credit Department and General Banking Activities of
The Kangra Central
Co-operative bank Ltd. Especially this report emphasis on the comparison of
different bank interest
rate and deposit schemes , in a financial products . It consider only one Branch
from all well known
public and private banks.
4.
Primary Data Secondary Data
Sampling Procedures and Research Design :
I collected primary data by random sampling basis and my sample size is banking
employees i.e. 7 .
Collected information is processed by the use of computer system. By using MS Excel and
SPSS software to analyzed one year account opening data.
14
Limitation Of Study :
I. Inexperience on practical to do so.
II. Not proper to perfectly represents on this task.
III. Sometime data is not available.
IV. Only one organization KCCB Ltd. is taken into consideration.
V. Study is mostly secondary based data .
General Objectives.
Specific Objectives.
I. General Objectives :
To Qualify for the degree of Master of Business Administration.
5.
1. Accepting Deposits : The bank collects deposits from the public. These
deposits can be different
types such as :
6
I) Saving Deposits ii) Current Deposits
iii) Fixed Deposits iv) Recurring Deposits.
I) Overdraft
ii) Loans
16
Functions of
Banks
SECONDARY
PRIMARY
FUNCTIONS FUNCTIONS
ACCEPTING AGENCY
DEPOSIT FUNCTION
GRANTING UTILITY
ADVANCESA FUNCTION
17
Functions of Banks
PRIMARY
FUNCTIONS SECONDARY
FUNCTIONS
ACCEPTING DEPOSIT
GRANTING ADVANCESA
AGENCY FUNCTION
UTILITY FUNCTION
B. SECONDARY FUNCTIONS :
The bank performs a number of secondary functions, also called as non banking functions.
These
important secondary functions of banks are explained below.
1. Agency Functions :
The bank act as an agent of its customers. The bank performs a number of agency
functions which
includes :
I ) Transfer of funds. Ii ) Portfolio Management.
Iii ) Collection of Cheques. Iv ) Periodic Collection.
v.) Periodic Payments. Vi .) Other Agency Functions.
2. Utility Functions
The Kangra Central Co- operative bank Ltd Dharamshala was registered on 18
March 1920. It was
established to facilitate the operation of the Primary Co – operative societies
affiliated with it by
raising resources and acting as balancing centre. It was granted license to Open
Branchres and
consequently Six more branches were added in February, May, December 1996,
June 1998, October
2008 and last in July 2009. The main branch along with its service branch
arbitration and recovery
department is situated in its own three storied building at Pacarana. It purchased
another building in
April 2008 At Jagatpuri where its one of the existing Branches has already been
functioning.
Bank enjoys Grade A audit classification since long Govt of NCT of Delhi gave to
the bank ‘Best
Bank Award’ for the years 2004-05,2007-08,2009-10 and 2011-12.
Bank is giving dividend to its shareholders regularly and lastly declared @18% the
highest declared
so far, Bank has also introduced three schemes of welfare nature for its
shareholders.
1. If form the membership of the bank existing as on 31st December 2013, any member
dies, his nominee will be given a death grant of Rs 25000/ from member welfare Scheme
and
it and if he has taken any loan , then loan amount up to Rs 75000/ will be exempted from
interest.
9.
2. Any member enrolled after 31st December 2013 if dies before attaining a membership
of 10 years, his nominee will be given a death grant of RS 15000/ from Member Welfare
Scheme and Loan up to RS 50000/ if will be taken from exempted from interest.
3. Any Member enrolled after 31st December 2013 if dies after completing membership
of 10 years, his nominee will be given a death grant of RS 25000/ from
4. Member Welfare Scheme and Loan up to RS 75000/ if taken will be exempted from
interest, the second one is where scholarship @ 75000/, if taken will be exempted from
interest, the second one is where scholarship @ RS 150/ & 200/ per month is
given to the
brilliant wards of the members and staff I and third one is to give one time incentive
to those
wards of members who get 90% marks in Board Examination. Amount of Incentive
is RS
3100/ & RS 5100 for 10th & 12th class respectively.
1.4.2 COMMERCE & MANAGEMENT
Branches spread through out the state of Himachal Pradesh. There are 85
branches of all
banks which are serving in the urban areas of the state, 250 branches are serving
in the semi
urban areas and1331 branches are serving in the rural areas of the state. In order
to fulfil the
demand of long term credit, the Himachal Pradesh state co-operative agriculture
and rural
development bank play in important role.
On the other hand, Kangra primary co-operative agriculture and rural development
bank
which is located in Dharamshala provides medium and long term financial
assistance for
agriculture and allied activities with its 16 branches in 3 Distt’s namely Kangra,
Una,
Hamirpur. There are 5 urban co-operative banks eating to the credit needs to their
members in
the urban areas of Himachal Pradesh.
As for as the rural short term credit co-operatives are concerned, there is an apex
state cooperative
bank and 2 dist. central co-operative banks financing in the concerned districts of
their functioning areas. The Himachal Pradesh state co-operative bank is the apex
bank
which also discharges its co-operative role as district central co-operative bank in 6
Ditties.
Shimla, Kinnaur, and Sirmour respectively.
20
1.4.3 MISSON :
KCC Bank’s began operation in 1995 with a simple mission to be a world class
Indian bank . We
realized that only a single minded focus on product quality and service excellence
world help us get
there. Today the bank is on the way towards that goal. It is currently gratifying that its
efforts towards
providing customer convenience has been appreciated both nationally and
internationally.
1.4.4 TECHNOLOGY.
1.4.5 BUSINESS.
KCC Bank offers a wide range of commercial and transactional banking service and
treasury
products to wholesale and retail customers. The Bank has two Business Segements
:
a. It provide Target Market customers a full range of the financial products and
banking
services, giving the customer a one stop window for all banking requirements.
b. So as well as provide alternative delivery channels like as ATM’s, Mobile Banking,
Net Banking etc.
All the branches are fully computerized with CBS. The implementations of CTS,
NEFT/ RTGS, ATM
has already been done . Board of Directors has also prepared a “ VISION
DOCUMENT” for 2016-17
to 2017-18 according to which various targets have been fixed.
4. Efforts will be made to maintain the highest percentage of dividend clienntent 1.50
lakhs.
a. Investment Schemes.
b. NPA, Credit Appraisal, KYC Norms.
c. Customer Services.
d. Internal Control Profitability.
14. To Maintain Net NPA 0 % and gross NPA not more than 4.5%.
Customers are most important visitors in our premises they are not dependent on us
we are dependent
on them. We are determined served them in particular and our community as a
whole in general with
smile to their utmost satisfaction through co-operatives.
1. Saving Account.
2. Current Account.
Saving Bank account is very name suggest that is intended for savings for the
Future.
There are no restrictions on the number and amount of deposit that can be made on
any day.
Minimum amount of withdrawal /deposit is RS 10 . Balance in the account earns
interest Rate by the
Head Office from time to time. The facility of withdrawal by cheque is also allowed
subject to
certain organisations and agencies as approved by RBI.
As required by Law, while opening the account we will satisfy ourselves about the
identity, including
verification of address of a person seeking to open an account, to assist in protecting
the prospective
customers, members of the public and ourselves against fraud and other misuse of
the banking
system duly observing know your customers (KYC) guidelines of RBI.
2. Current Account :
Current Accounts are designed to meet of the needs of such sections of the public
who operate their
account regularly and frequently . Traders, Businessmen, corporate bodies or the
like who receive
money and make payment very offen . Current Accounts are suitable to such
category of customers
as there are no restrictions on the number of withdrawals or deposit. It can be
opened by :
1. Individuals.
2. Partnership Firms
3. Private and Public Ltd. Co.
4. HUF’s / Specified associates.
5. Societies and Trust Etc.
3. Term Deposit Account :
The Deposit Received by the bank for a fixed period withdraw after the expiry of the
fixed period
and include deposits such as Recurring and Fixed Deposits Etc.
Term Deposit can be opened by
4. General Accounts :
1. Joint Account.
2. Special Type Account.
3. Minor Accounts
4. Accounts of illitrate Persons.
5. Account of Blind Persons.
6. Repayment under joint accounts.
1. Right to INFORMATION
A deposit will have right to information about charges, quality or standard of the
services offered by
the bank to enable him/her to take an independent decisions.
2. Right to CHOOSE
A depositor will have the absolute freedom to choose among the various services
offered by the bank
to suit his/ her requirements.
To right a depositor choose and utilise of Products & services according to our
facility
Kcc Bank Ltd Offers a bunch of Products and services to meet the every need of
people . The
Company Cares for both individuals as well as corporate and small and Medium
entreprises. For
Individuals and cards assist the customers.
The customers are choose the suitable one from a range of products which will suit
their life stage
and needs.For organization the company has a host of customised solution the
range from funded
services and non funded services, value addition services, mutual funds. Etc. The
affordable plans
part from providing long term value to the employees help in enhancing goodwill of
the company.
Saving Account
2. Current Account.
2. LOANS
a. Personal Loans
b. Home loans
c. Two Wheeler Loans
d. New Car Loans
e. Used Car Loans
f. Commercial vehicle Finance
g. Working Capital Finance
h. Construction Finance
i. Investment and Insurance
j. Mudra Gold Bar
3. FOREX SERVICES
a. Trade Finance
b. Foreign Currency Cheques & Deposits
c. Payment Services
d. Visa Money Transfer
e. NEFT & RTGS Services.
f. Mobile & Internet Banking
g. Branch Network
h. ATM & Locker Facilities.
4. Cards
The management of affairs of the bank shall best as defined in the laws in the
following
boddies and officers.
The General body shall determine the General Policy of the bank
1. The Board Of Directors.
2. The Executive Comitee.
3. The Managing Director.
4. The General Manager.
District: HAMIRPUR
Branch: BHIJARI
Contact: SH. SUNIL KUMAR
Branch Code: Last six characters of IFSC Code represent Branch code.
About Branch Office KUTHARA For The Financial Year 2016 -17
Total Number of Employees = 5
Sr
Bhijari IFSC Code consists of 11 Characters:
KACE0000036
First 4 characters represent the entity (KACE#######)
Fifth position has been defaulted with a '0' (Zero) for future use
(####0######)
Last 6 character denotes the Bhijari branch identity (#####000036)
Kangra Central Bank Bhijari Branch Phone Number : Address: TESHIL & DISTT.
HAMIRPUR H.P.. Email id of The Kangra Central Co-Operative Bank Bhijari
Branch is , PIN Code is , Customer Care Toll Free No : 1800-180-8008 Email ID:
support@kccb.in , mdkccb@bsnl.in , dgmkcc@dataone.in, complaint@kccb.in,
IFSC Code is KACE0000036, Bhijari branch code is 000036. MICR No is
177850013 Contact No: .
2. Indora banking union was merged and 2nd branch open at Nurpur in Jan. 1956.
3. Plampur banking union was merged and 3rd branch of the bank opened at
Plampur in Jan 1957.
Name Designation
VISION :
To emerge as the most trusted, admired, sought after world class financial institution,
and to be
the most preferred destination for every customer and investor and a place of pridge
for its
employees
1. STRENGTH :
2. The biggest strength of bank is direct banking channels. As direct banking
channels saves time and money both as a customer does not need to go to bank for
any kind of
transaction except cash withdrawal and cash deposits all other things are done
sitting anywhere in the
world.
a. All services and products of Kcc Bank are available through direct banking
channels.
b. Free ATM , Mobile and Net Banking Services.
2. WEAKNESS :
a. Resistance to change
b. One Should have the knowledge of the operation of the computers and all of
course the
internet.
3. OPPORTUNITIES :
a. Centralized banking makes easy for KCC Bank to provide services to customers.
b. Huge Markets of Shareholders
4. THREATS :
CHAPTER 2
WEEKLY
PRACTICAL
ACTIVITIES
31
WEEKLY PROGRESS REPORT
Customer service is an important, but broad concept in the banking industry. In essence,
banks are service-based businesses, so most of their activities involve elements of service.
While they do sell banking and financial products, there is often little tangible product
variation among their offerings. Customer service managers generally deal directly with
service issues, but several other common banking jobs involve service.
Teller
An often underappreciated element of a bank's service is the level of friendliness and
helpfulness offered by front line service employees. Tellers essentially serve as the "face" of
the bank to regular customers. They're the ones visitors typically interact with for routine
checking and savings transactions. Thus, service-oriented, helpful people in these roles
greatly affects a bank's customer service performance and reputation.
Personal Bankers
For customers with more involving banking needs, personal bankers usually enter the picture.
Bankers generally meet with customers interested in setting up new accounts or getting more
information on banking products. They also handle many of the issues or problems customers
have, such as unexpected bank fees or transaction errors. Banks do often have customer
service managers that step in to deal with the most significant customer service concerns.
Loans
The loan or finance side of banks has its own customer service situations and processes as
well. Mortgage consultants inform customers about new loan and refinance options and help
with applications. During and after the loan approval process, members of a bank's loan
division communicate with the customer about any paperwork requirements. They also
update them on their loan status. Loan officers and service employees also field loan payment
and servicing questions from existing loan customers.
Self-Service
Ironically, one area in which bank customer service is assessed is in its provision of self-
service banking tools. In the early 21st century, customers are often more concerned with
banking efficiency than the personalized in-branch experience. Online banking tools,
including the ability to move money between accounts and to pay bills online, are examples.
ATMs and mobile banking are additional options banks often provide to customers looking
for self-service opportunities.
Duties & Responsibilities of a Customer Service Representative
A customer service representative interacts with a company’s customers to provide them with
information to address inquiries regarding products and services. In addition, they deal with
and help resolve any customer complaints. For instance, a customer representative may assist
you in opening an account or help you to resolve a problem if you cannot access your account
or if your order never arrived. Usually, customer service representatives gather their
information via a telephone call.
Handling Problems
Customer inquiries often involve some form of complaint that the customer service
representative must handle in accordance with the company’s guidelines and policies.
Sometimes, the representatives may attempt to solve the problems or at least propose some
solutions. Some representatives may also be authorized to send customers their replacement
products or reverse erroneous fees. Others may function like gatekeepers, getting information
on the problem and passing it along to someone else to solve. Customer service
representatives must make sure first that the complaints made are valid and must do whatever
they can--within the bounds of their authority--to make sure the customer is satisfied when he
hangs up the phone.
Assisting in Sales
Selling the company’s products and services may be part of a customer service
representatives job, even though he may not be part of the sales division. Some
representatives may provide product or service information to assist customers in making a
decision about a product to buy. Customer service representatives may also help generate
sales leads. For instance, after addressing a customer’s inquiry, the representative may
attempt to sell them some new products upgrades. For instance, he may suggest upgrading
your cable service.
Clerical Tasks
The job of a customer service representative may also involve clerical responsibilities. Such
duties may involve answering telephone calls and making the appropriate transfers. For
example, when a customer makes an inquiry about Internet broadband, the representative can
transfer the call to a technical service representative. Other duties include processing new
client accounts, maintaining customer accounts, implementing changes to existing accounts,
and filing documents and other paperwork.
Job Specific Responsibiliites
Almost all types of organizations employ customer service representatives and often their
duties and responsibilities vary depending on the type of the organization and industry. For
example, customer service representatives who work in banks may have similar duties to
bank tellers, counting money, cashing checks and servicing accounts. Those working in
insurance companies may be required to handle paperwork dealing with policy renewals.
Customer service representatives who work for communication and utility companies may
assist customers who have outage or other service problems.
CREDIT DEPARTMENT
F u n c t i o n s o f C r e d i t A d mi n i s t r a t i o n D e p a r t m e n t :
Aggregate loans and advances shall not exceed the Bank’s net worth or 65% of
customers deposit whichever is lower (excluding loans and advances covered by
specific counter -finance arrangements).
Within the aggregate limit of loans and advances as mentioned in (1) above 50% of
lending will be small industry sector in accordance with prescribed norms of the
government and the Central Bank in terms of the banks objectives with 50% to the
commercial sector. No term loans will be approved for the commercial sector.
Exceptions will be rare and will require approval of the Executive Committee.
All lending will be adequately secured with acceptable security and margin
requirement as laid down by the Head office credit committee.
The bank shall not incur any uncovered foreign exchange risk (currency exposure) in
the lending of funds.
The Bank shall not incur any risk of exposure in respect of unmatched rates of Interest
of funding of loans and advances beyond 15% of outstanding loans and Advances.
35
End - Use of working capital facilities will be closely monitored to ensure lending
used for the purpose for which they were advanced.
Country risk in loans and advances will be accurately identified and shall be within
the country limits if any approved for the bank. The same treatment will be given to
country risk arising out of contingent liabilities relating to Letters of credit and letters
of guarantee.
Loans and advances shall be normally funded from customers’ deposits of a
permanent
nature, and not out of short-term temporary funds of borrowings from other banks or
through short-term money market operations.
The aggregate outstanding loans and advances (excluding loans advances covered by
specific counter finance arrangement) shall be dispersed according to the follow in
guidelines (subject to item above whereby 50% of lending being to small industry
sector).
Spreads over cost of funds on loans and advances and commissions and fees on other
transactions
should be commensurate with the rating of the borrower, quality or risk and the
prevailing market conditions.
Credit risk evaluation will include an accurate appraisal of risk in any credit exposure
is highly subjective matter involving quantitative and qualitative judgments. The
financial statements of the borrower do not always provide a complete picture of the
borrower
CASH DEPARTMENT
Cash is the most volatile and liquid Current Asset of Bank’s Balance Sheet and as
such it demands special attention of Efficient Management. Cash Department plays a
paramount role in creating good perception among the customers about the services
of a bank. Cash in-charge, ideally a senior level officer with direct experience in cash
management shall be responsible in performing good cash management. good Cash
Management constitutes the following roles.
Receipt of Cash
Before receiving cash from depositors in Pay-in-Slip / Credit Voucher the concerned
cash official(s) shall:
1. Verify / check the (a) Title of Account, (b) A/C Number, (c) Amount in Words
and Figures, (d) Date, etc. written on Pay in Slip / Credit Vouchers with the
records of computer program and shall satisfy on their correctness and
genuineness.
2. Carefully check and Count the Currency Notes
3. Write down denomination
4. Affix Cash Received stamp
5. Make entry of particulars of the Cash Received
6. Verify entries / Particulars of Pay-in-Slip / Credit Voucher with those of the Cash
Receiving Register
7. Keep Cash in the Drawer of Cash Counter under lock and Key (within Counter
limit) during transaction hours.
36
Payment of Cash
While Paying Cash against debit instruments namely Cheques, Demand Drafts (DD),
Pay Order (PO), Pay Slip (PS), SDR, FDR, etc. and also against other debit
instruments issued under scheme deposits of the Branch as well as Cash Debit
Vouchers, the following formalities have to observed.
Verify Genuineness & Authenticity of the instrument, make posting, passing &
cancellation of the Cheques and, thereafter, count relevant cash and note down
denominations there against on reverse/ back side of respective instruments/
vouchers.
Obtain 2nd signature of payee/ recipients on the back of the instruments, affixing
stamp and cancellation of instruments.
Enter particulars of instruments/ Cheque in Cash payment register in Serial order
and write down that serial number in a red circle to be made on the face of the
instruments.
And finally after completion of all above formalities the Cash official, upon
satisfaction, shall pay/ handover cash against the instrument/ cheque to the
payee/ Recipients.
However, paying cash official(s) shall hold all paid debit instrument(s) until cash
is closed and handed over to Cash-in-charge at the close of business.
Vault Register
Cash In-Charge shall Maintain Vault Register for keeping record of Cash Movement
to and from the Iron Safe. Denominations of Cash in Hand mentioned in the Cash
Balance Book must match with the denominations recorded in the Vault Register at
the end of day’s transaction.
Cash Enclosure
Access of unauthorized person(s), including officials of other departments, to the
Cash Enclosure of the Branch, is strictly prohibited. Only the officials working in the
Cash Department shall have access to the Cash enclosure but normally they will not
be allowed to go outside the Bank premises until entire cash is balanced and handed
over to the Cash-in-Charge. Counting, Stitching / Banding of cash (as per
instructions / guidelines of Bangladesh Bank/ Head Office) should be made inside
Cash Enclosure by the concerned staff(s) who will not be allowed to leave Cash
enclosure until cash is duly handed over to the Cash-in-charge in his full satisfaction
& acknowledgement.
Soiled Notes
Branch, with due record in a register, shall always keep Soiled and Mutilated Notes
separated from the notes for circulation and shall arrange Change of the same at
necessary interval from Bangladesh Bank / Sonali Bank Ltd. / Main Branch of the
Bank to avoid irrational accumulation.
Forged Notes
Whenever a forged note is detected in branch the matter must be brought to the
notice of Head of Branch (HoB) for disposal in the light of directives issued by
Bangladesh Bank.
When the customer approaches the cash official to buy the prize bond, the cash
official receive the money in cash of the said prize bond. Then, he/she out the prize
bond from prize bond in hand register serially following first in first out (FIFO)
method. Then he/she issue cash credit voucher and handover the prize bond to the
customer.
Note: during the purchase and sale of prize bond, the cash in charge must sign the
register with counter sign by the Deposit in charge/Manager Operation (MoP).
40
RECOVERY DEPARTMENT
In the Recovery Department we have done a lot of things. Our manager Assigned us
a work in the field. In this field we have given a address of that default person who
have take a loan from KCC Bank but they not give installments in proper time. Our
work is just inform him give installment in timely other wise they have give
installments + Penalty.
WEEKLY PRACTICAL WORK REPORT IN DETAILS
Objective :
In the first week we have to assigned a work of know about the bank. In this work we
have know the history about the bank. & also know about the how is it work
Objective : To Know how to provide a different types loans by bank :Loan is the
another importance
function of the banking organization. In this week, I focus on the loan, because I
know about the loan
procedures and I am interested to know bank how to provide a loan . Because Loan
is the source of
income generation and bank maintain the NPA Management Policy through the loan.
Learning of the Week : In this week, I achieve that THE KCC Bank What types
loans are provided
the customers. The following loans are provides are follows :
2 Vehicle Loan
Two – Wheeler and
Four – Wheeler
7 – 20 Years 5,00,000 ( New Car) or
2 times of the Annual Income
4 House Loan
Construction and Repair.
Purchase of Land and Flat.
15- 20 Years 5,00,000 or 35 % of Gross
Salary ( New House)
function of bank ,because without cash has been no transaction of banking system.
It is also involves
the collection, handling, usage and cash flow liquidity. So it is very importance to
know me about
banking cash system.
Learning of the Week : In this week , learning that how to entry of Receipts and
Payment of cash
register. And also learn how to dealing with customer . Also I interact with customer
and practically
some work with Cashier in Bank. So I Prepare Daily cash balance report. This tool is
especially useful
when entering a situation where active cash management is required for your daily
cash flow.
Learning Of the week : In this week , learns that how to transfer the amount of one
account holder to
another account holder. In this transactions are following accounts are Dr. & Cr.
CHAPTER 3
RECOMENDATIONS &
CONCLUSION
During my 45 days Training I have learnt a lot of things. Because I have never work
in banks before my training. The over all experience of my training is to good. I have
also learnt the working of the banking . I have perform the different operations.
CONCLUSION
I have done 45 days training in Kangra Central Co-operative Bank Limited Branch
Bhijari. I have learnt a lot of things in bank. During my training I also learnt that how
the bank perform its operation. What are the terms. & Conditions give by bank to his
customer. I have also work in different departments. During working in different
departments I have gain a knowledge in different departments like Customer Service
Department, Cash Department, Credit Department, Recovery Department.
REFERENCES
Bulkaliya, R.(2012),