Business Environment Notes-1
Business Environment Notes-1
Business Environment Notes-1
Business Environment consists of all those factors that have a bearing on the business, such
as the strengths, weaknesses, internal power relationships and orientations of the
organization; government policies and regulations; nature of the economy and economic
conditions; socio-cultural factors; demographic trends; natural factors; and, global trends and
cross-border developments.
Concept of Business Environment
A business firm is an open system. It gets resources from the environment and supplies its
goods and services to the environment. There are different levels of environmental forces.
Some are close and internal forces whereas others are external forces. External forces may be
related to national level, regional level or international level. These environmental forces
provide opportunities or threats to the business community. Every business organization tries
to grasp the available opportunities and face the threats that emerge from the business
environment. Business organizations cannot change the external environment but they just
react. They change their internal business components (internal environment) to grasp the
external opportunities and face the external environmental threats. It is, therefore, very
important to analyze business environment to survive and to get success for a business in its
industry. It is, therefore, a vital role of managers to analyze business environment so that they
could pursue effective business strategy. A business firm gets human resources, capital,
technology, information, energy, and raw materials from society. It follows government rules
and regulations, social norms and cultural values, regional treaty and global alignment,
economic rules and tax policies of the government. Thus, a business organization is a
dynamic entity because it operates in a dynamic business environment.
Nature of Business
Business may be understood as the organized efforts of enterprise to supply consumers with
goods and services for a profit. Businesses vary in size, as measured by the number of
employees or by sales volume. But, all businesses share the same purpose: to earn profits.
The purpose of business goes beyond earning profit. There are:
It is an important institution in society.
Be it for the supply of goods and services.
Creation of job opportunities.
Offer of better quality of life.
Contributing to the economic growth of the country.
Hence, it is understood that the role of business is crucial. Society cannot do without
business. It needs no emphasis that business needs society as much.
BUSINESS TODAY
Modern business is dynamic. If there is any single word that can best describe today’s
business, it is change. This change makes the companies spend substantially on Research and
development (R & D) to survive in the market. Mass production and mass marketing are the
norms followed by business enterprises. The number of companies with an annual turnover of
Rs.100 crore each was only three in 1969-70.The figure has gone up by hundreds these days.
Today’s business is characterized by diversification, which may be:
Concentric Diversification - It refers to the process of adding new, but relates products or
services.
Horizontal Diversification - Adding new, unrelated products or services for present
customers is called horizontal Diversification.
Conglomerate Diversification - It refers to adding new and unrelated products or services.
Going international is yet another trend followed by modern business houses.
Business houses are exposed to global competition, which argues well for consumers. Also
occupying a major role is science in the global economic scenario.
Business Goals
Profit - Making profit is the primary goal of any business enterprise.
Growth - Business should grow in all directions over a period of time.
Power - Business houses have vast resources at its command. These resources confer
enormous economic and political power.
Employee satisfaction and development - Business is people. Caring for employee
satisfaction and providing for their development has been one of the objectives of
enlightened business enterprises.
Quality Products and Services - Persistent quality of products earns brand loyalty, a
vital ingredient of success.
Market Leadership- To earn a niche for oneself in the market , innovation is the key
factor.
Challenging- Business offers vast scope and poses formidable challenges.
Joy of creation- It is through business strategies new ideas and innovations are given
a shape and are converted into useful products and services.
Service to society - Business is a part of society and has several obligations towards
it.
TYPES OF ENVIRONMENT
On the basis of the extent of intimacy with the firm, the environmental factors may be
classified in to different types or levels. As indicated BELOW, there are, broadly, two types
of environment, the internal environment, i.e., factors internal to the firm and external
environment, i.e., factors external to the firm which have relevance to it.
The internal factors are generally regarded as controllable factors because the company has
control over these factors; it can alter or modify such factors as its personnel, physical
facilities, organization and functional means, such as marketing mix, to suit the environment.
The external factors, on the other hand, are, by and large, beyond the control of a company.
The external or environmental factors such as the economic "factors, socio-cultural factors,
government and legal factors, demographic factors, geo-physical factors etc; are, therefore,
generally regarded as uncontrollable factors.
It may, however, be noted that a firm may not sometimes have complete control over all the
internal factors. Also, it is sometimes possible to change certain external factors. Some of the
external factors have a direct and intimate impact on the firm (like the suppliers and
distributors of the firm). These factors are classified as micro environment, also known as
task environment and operating environment. There are other external factors which affect an
industry very generally (such as industrial policy demographic factors etc). They constitute
what is called macro environment, general environment or remote environment. Although
business environment consists of both the internal and external environments, many people
often confine the term to the external environment of business.
Business Decision
Internal Environment
The important internal factors which have a bearing on the strategy and other decisions are
outlined below.
Value System
The value system of the founders and those at the helm of affairs has important bearing on
the choice of business, the mission and objectives of the organization, business policies and
practices. It is a widely acknowledged fact that the extent to which the value system is shared
by all in the organization is an important factor contributing to success. The value system of
JRD Tata and the acceptance of it by others who matter were responsible for the voluntary
incorporation in the Articles of Association of TISCO its social and moral responsibilities to
consumers, employees, shareholders, society and the people. After the EID Parry group was
taken over by the Murugappa group, one of the most profitable businesses (liquor) of the
ailing Parry group was sold off as the liquor business did not fit into the value system of the
Murugappa group. The value system and ethical standards are also among the factors
evaluated by many companies in the selection of suppliers, distributors, collaborators etc.
Vision, Mission and Objectives
The business domain of the company, priorities, direction of development, business
philosophy, business policy etc., is guided by the vision mission and objectives of the
company. Ranbaxy's thrust in to the foreign markets and development has been driven by its
mission "to become a research based international pharmaceutical company. Arvind Mills'
mission - "To achieve global dominance in select business built around our core
competencies through continuous product and technical innovation, customer orientation and
focus on cost effectiveness", - has driven its future development strategy including the
portfolio strategy, and indicated the thrusts required in the functional areas to help achieve
the mission.
Management Structure and Nature
The organizational structure, the composition of the Board of Directors, extent of
professionalization of management etc., are important factors influencing business decisions.
Some management structures and styles delay decision making while some others facilitate
quick decision making. The Board of Directors being the highest decision making body
which sets the direction for the development of the organization and which overseas the
performance of the organization, the quality of the Board is a very critical factor for the
development and performance of company. The private sector in India presents extreme cases
in this respect. At one end there are companies with highly qualified and responsible Board
and at the other end there are companies which do not possess these qualities. The share-
holding pattern could have important managerial implications. There are very large
companies where majority of the share is held by the promoters (like Wipro) and there are
large firms where the promoters' position is very vulnerable (like the Tata group of
companies).
Financial institutions had large share holding in many Indian companies. The stand of
nominees of financial institutions could be very decisive in several critical instances.
Internal Power Relationship
Factors like the amount of support the top management enjoys from different levels of
employees, shareholders and Board of Directors have important influence on the decisions
and their implementation. The relationship between the members of Board of Directors and
between the chief executive and the Board are also critical factors.
Human Resources
The characteristics of the human resources like skill, quality, morale, commitment, attitude
etc., could contribute to the strength -and weakness, of an organization. Some organizations
find it difficult to carry out restructuring or modernization because of resistance by
employees whereas they are smoothly done in some others. The involvement, initiative etc.,
of people at different levels may vary from organization to organization. The organizational
culture and overall environment have bearing on them. John Towers, M.D., Rover Group,
observes that a Japanese company of 30,000 employees is 30,000 process improvers. In a
Western company, it is 2,000 process improvers and 28,000 workers. And in an Indian
company?
Company Image and Brand Equity
The image of the company matters while raising finance, forming joint ventures or other
alliances, soliciting marketing intermediaries, entering purchase or sale contracts, launching
new, products etc. Brand equity is also relevant in several of these cases.
Miscellaneous Factors
There are a number of other internal factors which contribute to the business success/failures
or influence the decision-making. They include the following.
1. Physical Assets and Facilities like the production capacity, technology and efficiency of
the productive apparatus, distribution logistics etc., are among the factors which influence the
competitiveness of a firm. For example, as quality is very important in the pharmaceutical
industry, particularly for a global player, in the case of Core Healthcare not only there is no
compromise on quality but also the company made the quality norms stricter than
international or other relevant standards and the quality mantra has been well imbibed
throughout the organization.
2. R & D and Technological Capabilities, among other things, determine a company's
ability to innovate and compete.
3. Marketing Resources like the organization for marketing, quality of the marketing men,
brand equity and distribution network have direct bearing on marketing efficiency. They are
important also for brand extension, new product introduction etc.
4. Financial Factors like financial policies, financial position and capital structure are also
important internal environment affecting business performances, strategies and decisions.
External Environment
As stated earlier, the external business environment consists of a micro environment and a
macro environment.
Micro Environment
"The micro environment consists of the actors in the company's immediate environment that
affects the performance of the company. These include the suppliers, marketing
intermediaries, competitors, customers and the publics." The macro environment consists
larger societal forces that affect all the actors in the company's micro environment namely,
the demographic, economic, natural, technical, political and cultural forces." It is quite
obvious that the micro environmental factors are more intimately linked with the company
than the macro factors. The micro forces need not necessarily affect all the firms in a
particular industry in the same way. Some of the micro factors may be particular to a firm.
For example, a firm which depends on a supplier may have a supplier environment which is
entirely different from that of a firm whose supply source is different. When competing firms
in an industry have the same' micro elements, the relative success of the firms depends, inter
alia, on their relative effectiveness in dealing with these elements.
Suppliers
An important force, in the micro environment of a company is the suppliers, i.e., those who
supply the inputs like raw materials and components to the company. The importance of
reliable source/sources of supply to the smooth functioning of the business is obvious.
Uncertainty regarding the supply or other supply constraints often compels companies to
maintain high inventories causing cost increases. It had been pointed out that factories in
India maintained indigenous stocks of 3-4 months and imported stocks of 9 months as against
an average of a few hours to two weeks in Japan.4 The liberalization, however, has caused a
significant change in the situation. Because of the sensitivity of the supply, many companies
give high importance to Vendor development. Vertical integration where feasible, helps to
solve the supply problem For example, Nirma has always been a believer of the logic'" that
captive production plants for raw materials is the best way to production costs in check and it
has gone for a mammoth backward integration. In many cases, however, outsourcing is more
beneficial. It is very risky to depend on a single supplier because a strike, lock out or any
other production problem with that supplier may seriously affect the company. Similarly, a
change in the attitude or behavior of the supplier may also affect the company. Hence,
multiple sources of supply often help reduce such risks. The supply management assumes
more importance in a scarcity environment. "Company purchasing agents are learning how to
"wine and dine" suppliers to obtain favourable treatment during periods of shortages. In other
words, the purchasing department might have to "market “itself to suppliers." Recognizing
the critical importance of the supply factor, companies all around the world are increasingly
resorting to partnering / relationship marketing.
Customers
As it is often exhorted, the major task of a business is to create and sustain customers. A
business exists only because, of its customers. Monitoring the customer sensitivity is,
therefore, a prerequisite for the business success. A company may have different categories
of consumers like individuals, households, industries and other commercial establishments,
and government and other institutions. For example, the customers of a tyre company may
include individual automobile' owners, automobile manufacturers, public sector transport
undertakings and other transport operators. Depending on a single customer is often too risky
because it may place the company in a poor bargaining position, apart from he risks of losing
business consequent to the winding up of business by the customer or due to the customer's -
switching over to the competitors of the company. With the growing globalization, the
customer environment is increasingly becoming global. Not only that the markets of other
countries are becoming more open, the Indian market is becoming more exposed to the global
competition and the Indian customer is becoming more "global" in his shopping.
Competitors
A firm's competitors include not only the other firms which market the same or similar
products but also all those who compete for thee discretionary income of the consumers. For
example, the competition for a company's televisions may come not only from other T.V
manufacturers but also from two-wheelers, refrigerators, cooking ranges, stereo sets and so
on and from Firms offering savings and investment schemes like banks, Unit Trust of India,
companies accepting public deposits or issuing shares or debentures etc. This competition
among these products may be described as desire competition as the primary task here is to
influence the basic desire of the consumer. Such desire competition is generally very high in
countries characterized by limited disposable incomes and many unsatisfied desires (and, of
course, with many alternatives for spending/investing the disposable income). If the
consumer decides to spend his discretionary income on recreation (or recreation cum
education) he will still be confronted with a number of alternatives to choose from like T.V.,
stereo, two-in-one, three-in-one etc. The competition among such alternatives which satisfy a
particular category of desire is called generic competition. If the consumer decides to go in
for a T.V., the next question is which form of the T.V black and white .or Colour with remote
control or without it etc. In other words, there is a product form competition. Finally, the
consumer encounters the brand competition i.e. the competition between the different
brands of the same product form. An implication of these different demands is that a marketer
should strive to create primary and selective demand for his products. Consequent to the
liberalization, the competitive environment in India has been undergoing a sea change. Many
companies restructured their business portfolio and strategies. In many industries where a
seller's market existed a buyer's market has emerged.
Marketing Intermediaries
The immediate environment of a company may consist of a number of marketing
intermediaries which are "firms that aid the company in promoting, selling and distributing
its goods to final buyers”. The marketing intermediaries include middlemen such as agents
and merchants who "help the company find customers or close sales with them", physical
distribution firms which "assist the company in stocking and moving goods from their origin
to their destination such as warehouses and transportation firms; marketing service agencies
which "assist the company in targeting and promoting its products to the right markets such
as advertising agencies, marketing research firms, media firms and consulting firms; and
financial intermediaries which finance marketing activities and insure business risks.
Marketing intermediaries are vital links between the company and the final consumers. A
dislocation or disturbance of the link, or a wrong choice of the link, may cost the company
very heavily. Retail chemists and druggists in India once decided to boycott the/products .of a
leading company on some issue such as poor retail margin. This move far collective boycott
was, however, objected to by the MRTP Commission; but for this the company would,
perhaps, have been in trouble. Hindustan Lever too faced major challenge when it faced a
collective boycott in Kerala on the issue of trade margin.
Financiers
Another important micro environmental factor is the financiers of the company. Besides the
financing capabilities, their policies and strategies, attitudes (including attitude towards risk),
ability to provide non-financial assistance etc. are very important.
Publics
A company may encounter certain publics in its environment. A public is any group that has
an actual or potential interest in or impact on an organization’s ability to achieve its interests.
Media publics, citizen’s action publics and local publics are some examples.
Macro Environment
A company and the forces in its micro environment operate in a larger macro environment of
forces that shape opportunities and pose threats to the company. The macro forces are,
generally, more uncontrollable than the micro forces. When the macro environment is
uncontrollable, the success of a company depends on its adaptability to the environment. For
example, if the cost of the imported components increases substantially because of the
depreciation of the domestic currency, a solution may be their domestic manufacture.
Important macro environment factors include economic environment, political and regulatory
environment, social/cultural environment, demographic environment, technological
environment, natural environment, and global environment.
a) Technological Environment
Technology is understood as the systematic application of scientific or other organized
knowledge to practical tasks. Technology changes fast and to keep pace with it, businessmen
should be ever alert to adopt changed technology in their businesses.
b) Economic Environment
There is close relationship between business and its economic environment. Business obtains
all its needed inputs from the economic environment and it absorbs the output of business
units.
c) Political Environment
It refers to the influence exerted by the three political institutions viz., legislature executive
and the judiciary in shaping, directing, developing and controlling business activities. A
stable and dynamic political environment is indispensable for business growth.
d) Natural Environment
Business, an economic pursuit of man, continues to be dictated by nature. To what extend
business depends on nature and what is the relationship between the two constitutes an
interesting study.
e) Global or international Environment
Thanks to liberalization, Indian companies are forces to view business issues from a global
perspective. Business responses and managerial practices must be fine-tuned to survive in the
global environment.
f) Social and culture Environment
It refers to people’s attitude to work and wealth; role of family, marriage, religion and
education; ethical issues and social responsiveness of business.
Threat of Entry
A growing industry often faces threat of new entrants that can alter the competitive
environment. There may, however be a number of barriers to entry. Potential competition
tenor to be high if the industry is profitable or critical, entry barriers are low and expected.
ECONOMIC SYSTEM
Economic system is a social organism through which people make their living. It is
constituted of all those individuals, households, farms, firms, factories, banks and
government, which act and interact to produce and consume goods and services.