INTRODUCTIO

N
ABOUT
BSNL
1.CORPORATE
1.1 ABOUT US
Bharat Sanchar Nigam Ltd. formed in October, 2000,
is World's 7th largest Telecommunications Company
providing comprehensive range of telecom services
in India: Wireline, CDMA mobile, GSM Mobile,
Internet, Broadband, Carrier service, MPLS-VPN,
VSAT, VoIP services, IN Services etc. Presently it is
one of the largest & leading public sector unit in
India.
BSNL has installed Quality Telecom Network in the
country and now focusing on improving it, expanding
the network, introducing new telecom services with
ICT applications in villages and wining customer's
confidence. Today, it has about 47.3 million line basic
telephone capacity, 4 million WLL capacity, 48.11
Million GSM Capacity, more than 37382 fixed
exchanges, 44966 BTS, 3140 Node B ( 3G BTS), 287
Satellite Stations, 480196 Rkm of OFC Cable, 63730
Rkm of Microwave Network connecting 602 Districts,
7330 cities/towns and 5.5 Lakhs villages.
BSNL is the only service provider, making focused
efforts and planned initiatives to bridge the Rural-
Urban Digital Divide ICT sector. In fact there is no
telecom operator in the country to beat its reach
with its wide network giving services in every nook &
corner of country and operates across India except
Delhi & Mumbai. Whether it is inaccessible areas of
Siachen glacier and North-eastern region of the
country. BSNL serves its customers with its wide
bouquet of telecom services.
BSNL is numero uno operator of India in all services
in its license area. The company offers vide ranging
& most transparent tariff schemes designed to suite
every customer.
BSNL cellular service, CellOne, has more than 49.09
million cellular customers, garnering 16.98 percent
of all mobile users in its area of operation as its
subscribers. In basic services, BSNL is miles ahead of
its rivals, with 35.1 million Basic Phone subscribers
i.e. 85 per cent share of the subscriber base and 92
percent share in revenue terms.
BSNL has more than 2.5 million WLL subscribers and
2.5 million Internet Customers who access Internet
through various modes viz. Dial-up, Leased Line,
DIAS, Account Less Internet(CLI). BSNL has been
adjudged as the NUMBER ONE ISP in the country.
BSNL has set up a world class multi-gigabit, multi-
protocol convergent IP infrastructure that provides
convergent services like voice, data and video
through the same Backbone and Broadband Access
Network. At present there are 0.6 million DataOne
broadband customers.
The company has vast experience in Planning,
Installation, network integration and Maintenance of
Switching & Transmission Networks and also has a
world class ISO 9000 certified Telecom Training
Institute.
Scaling new heights of success, the present turnover
of BSNL is more than Rs.351,820 million (US $ 8
billion) with net profit to the tune of Rs.99,390
million (US $ 2.26 billion) for last financial year. The
infrastructure asset on telephone alone is worth
about Rs.630,000 million (US $ 14.37 billion).
BSNL plans to expand its customer base from
present 47 millions lines to 125 million lines by
December 2007 and infrastructure investment plan
to the tune of Rs. 733 crores (US$ 16.67 million) in
the next three years.
The turnover, nationwide coverage, reach,
comprehensive range of telecom services and the
desire to excel has made BSNL the No. 1 Telecom
Company of India.

BSNL Registered
Office Bharat Sanchar
Bhavan
Harish Chandra
Mathur Lane
Janpath, New
Delhi-110 001
BSNL Corporate
Office
Bharat Sanchar
Bhavan
Harish Chandra
Mathur Lane
Janpath, New
 Delhi-110 001

1.2 COMPANY
1.2.1 VISION, MISSION &
OBJECTIVES
VISION
To become the largest telecom Service Provider in
Asia.
MISSION
i. To provide world class State-of-art technology
telecom services to its customers on demand at
competitive prices.
ii. To Provide world class telecom infrastructure in
its area of operation and to contribute to the
growth of the country's economy.
OBJECTIVES
•

To be the Lead Telecom Services Provider.

•

To provide quality and reliable fixed telecom

service to our customer and there by increase
customer's confidence.
•

To provide mobile telephone service of high

quality and become no. 1 GSM operator in its
area of operation.
•

To provide point of interconnection to other

service provider as per their requirement
promptly.
•

To facilitate R & D activity in the country.

•

Contribute towards:
i. National Plan Target of 500 million subscriber
base for India by 2010.
ii. Broadband customers base of 20 million in India
by 2010 as per Broadband Policy 2004.
iii. Providing telephone connection in villages as per
government policy.
iv. Implementation of Triple play as a regular
commercial proposition.
1.2.2 CHAIRMEN’S DESK
Dear Customers,
I take privilege in apprising you that in our constant
endeavour to offer ever new Value Added Services
(VAS) to our customers, we are presenting 1 st
integrated mobile advertisement service for the first
time in India. The service is being launched initially
in the West Zone covering states of Gujarat, MP,
Maharashtra, Chhattisgarh & Goa and will be soon
extended to other states. Mobile customers of BSNL
can register for Mobile Advertisement Service by

calling Toll Free Short Code 51235 or logging on to

WAP sitehttp://AdSekamao.bsnl.i n through their
mobiles. Access to these channels is free for mobile
subscribers. Delivery of advertisement to subscribers
will be free of cost. In fact, in some cases, BSNL may
give gratification in terms of free talk time etc. to the
subscribers who agree to receive these services.
We have also launched VoIP service in North & West
Zones. Broadband customers can also enjoy services
like Video Surveillance, Video Tutoring,
Entertainment Portal & Net PC.
From 1 st May, 2009, we have reduced Inter-circle
call charges from all types of PCOs by 50%. We have
also launched the scheme to provide one rent free
Landline or WLL connection to such landline
customer of BSNL whose average monthly bill is Rs.
500/-. Make good use of this opportunity. We have
also waived of security deposit for Broadband
connections for plan ranging upto Rs. 500/-.
Discounts are also being offered for usages beyond
applicable free limit under Home / Business Plans.
20% discount on Broadband rental as well as usages
has been extended to visually impaired customers.
Safe Custody Charges for temporary suspension of
service have been drastically reduced to Rs. 50/- and
Rs. 30/-per month in urban and rural areas
respectively. Tariff for bulk SMS facilities have been
rationalized from 1 st June, 2009.
Our 2G Mobile Customers, who are possessing 3G
Handsets, can experience the joy of video incoming

calls free of cost for a period of 3 months. Make use

of this offer and become empowered with latest
technology innovations. We would welcome your
valuable feedback and suggestions to enhance 3G
performance.
Please keep visiting our website for information on
various services and promotional offers being
provided or being launched by us from time to time.
With good wishes,
[ Kuldeep Goyal ]
1.2.3 BOARD OF DIRECTORS
Corporate structure of BSNL Board consists of CMD
& Five full time Directors, Human Resource (HR),
Consumer Mobility, Consumer Fixed Access,
Finance, Enterprise, who manage the entire gamut
of BSNL operations. There are five other Directors in
the full Board of BSNL.
CMD - Shri Kuldeep Goyal
Shri Kuldeep Goyal has taken over as Chairman &
Managing Director of BSNL on August 1, 2007. Shri
Kuldeep Goyal joined the Indian Telecommunication
Service of Govt. of India in 1972. He is an
Engineering Graduate from IIT Roorkee.
Just prior to taking over as CMD, BSNL, Shri Goyal has worked as
Director (Planning & New Services) and was responsible for planning
and execution of strategy for expansion of BSNL's network.
With more than 35 years of service, Shri Goyal has
vast experience in telecom sector viz. planning,
installation, operation and maintenance of wirelines
and wireless services, data services,
computerization of various activities in telecom
network and provision of value added services.
While working as chief General Manager,
Maharashtra Telecom circle, he was in charge for
operations, planning and expansion of telecom

network of the largest circle of BSNL and

contributed to rapid growth of telecom networks in
Maharashtra and Goa. During his short tenure of ten
months as Executive Director, MTNL Mumbai, he
was able to double the connections in GSM network
of MTNL Mumbai and MTNL's market share was
enhanced from 8.93% to 15.5%. During his tenure,
broadband service was also started in January 2005
and 40000 subscribers were enrolled during a short
period of nine months.
Shri Goyal has worked in Yemen on a foreign project
through Telecommunications Consultants India Ltd.
He was also a Member of National Working Group of
ITU-T Study Group 2 on operational aspect of
service, provision and performance of telecom
networks and participated in meeting of ITU-T Study
Group 2 at Geneva.
Shri Goyal has delivered a number of talks on
various topics relating to telecom in various forums
like GSM Association, Institute of Engineers,
Institute of Electrical and Telecommuincations
Engineers, CII, Door Darshan and A.I.R. Some of

his articles - "Telecommunication Industry at a

Glance", "Universal access - An international
perspective" and "Trade in Telecommunications"
have been published in Telecommunications Journal.
Director - Consumer Fixed Access(CFA)- Shri Rajesh
Wadhwa
Shri Rajesh Wadhwa took over as Director
(Operations) in BSNL on 1st August 2008. Shri
Wadhwa is a B. Tech in Electrical Engineering in first
class with distinction from I.I.T. Delhi. He has also
done MBA from Faculty of Management Studies,
University of Delhi. He joined the Department of
Telecommunications, Government of India through
Indian Telecommunications Services Group ‘A’ in
December 1975. Since then he has worked in
various capacities in different units of DoT/
BSNL/MTNL and has versatile experience covering
almost all the fields in telecommunications including

operations, development and management of

landline and mobile networks, sales and marketing
and financial management etc.
Before joining as Director (Operations) on the BSNL
Board, he was working as Chief General Manager
(North) in Mahanagar Telephone Nigam Ltd., Delhi
and had also worked as Executive Director, MTNL,
Delhi for sometime. In MTNL, he had been mainly
responsible for provision, operations & maintenance
of landlines and broadband services, mobile
services, management of transmission and leased
line network, optical fibre network, marketing and
distribution channels and revenue management. He
was actively involved in extensive induction of IT
enabled computerized Operational and Customer
Interface Systems and for introducing the concept
of paperless working in many areas.
As Director (Operations), BSNL, he is mainly
responsible for improving the Systems and Methods
to achieve optimal performance and maximum
utilization of BSNL's extensive country-wide
Infrastructure and network. He is also responsible

for achieving short-term and long-term business

interests of the Company by way of high customer
satisfaction and timely provision of satisfactory and
quality services through close coordination with
various field units. He is also responsible for
induction and adaptation of new technologies and
managing technological changes and providing
state-of-the-art modern and world class integrated
telecom services in the highly competitive
environment.
Director - Consumer Mobility(CM)-Shri R.K.Aggarwal
Shri Rakesh Kumar Agarwal has done his B.E. from
Indian Institute of Science, Bangalore in 1973 and
then M.Tech in Communications from IIT Delhi in
1975. Thereafter he joined Department of
Telecommunications and worked in various fields of
telecommunications. He did installation of C-400

Cross Bar Exchanges till 1983. He was sent to

France for training for the installation of Digital
Electronic Exchange of E-10B make in 1983 and
thereafter worked as Deputy General Manager
(Installation) for E-10B Exchanges in MTNL, Mumbai
from 1983 till 1991.
He was DoT representative for the System Selection
Committee set up to finalise gateway switches for
VSNL. During 1990 he represented India for APT
Conference in Indonesia. He was also deputed as
Project Director, TCIL to Sultanate-of-Oman from
1991 to 1996 where he handled all the projects
related to setting up the external plant network for
copper cable and Optical Fibre Network in
Sultanate-of-Oman. From 1996-98 he worked as
Chief General Manager, Andaman & Nicobar Telecom
Circle and thereafter handled the charge of Jaipur
Telecom District, Rajasthan from 1998-99. He was
posted as General Manager (Development) in Pune
in 1999 and was incharge of complete planning and
installation of all switching and transmission
network in Pune District. He was also in-charge of

computerization as well as introduction of new

services in the network in Pune.
He was closely involved with planning, evaluation of
tender as well as implementation and maintenance
of GSM Mobile Services in Maharashtra since 2002.
As Chairman of the Validation Committee he
successfully carried out the validation of mobile
switch for West Zone installed at Pune. He was in-
charge of all the Central Platforms for GSM Mobile
Services for West Zone installed at Pune namely
pre-paid platform, billing system and value added
services for mobile. Later on he finalized expansion
of mobile network in West Zone for 4 million lines
and was involved in the commissioning and
maintenance of GSM Mobile Network. He was also
closely involved with the setting up of Call Centre at
Pune for handling Customer Care and Marketing of
Mobile Services till May, 2006.In June, 2006, he was
posted as Chief General Manager, BSNL Bihar
Telecom Circle. He has taken over the charge of
Director (Planning & New Services) in BSNL Board
w.e.f. 11th April, 2008.
Director (Enterprise) - Shri Rajendra Singh
Shri Rajendra Singh joined BSNL Board as Director
(Commercial & Marketing) on 7th November, 2007.
After the restructuring in BSNL in May, 2009, his
designation has been changed as Director
(Enterprise), along with the change of
responsibilities.
Shri Rajendra Singh belongs to 1972 batch of Indian
Telecom Service. He obtained his Bachelor's Degree
in Electrical Engineering in 1972 from Punjab
Engineering College Chandigarh and joined the
Department of Telecommunications in March 1974.
Before joining the BSNL Board, during his more
than three decades of service, he successfully held
various important and prestigious positions in the
Department of Telecommunications, MTNL and
BSNL. During his tenure as the Chief General
Manager of Himachal Pradesh and Punjab Telecom
Circles, these Circles recorded significant growth,
both in terms of quality and quantity. While working
at different positions, he acquired vast experience
and knowledge in various streams of
telecommunications.
He worked on various key projects in Saudi Arabia
and Malawi (Africa) during his deputation to TCIL
and has a track record of completing the TCIL
projects before time, which resulted in higher profit
margins for TCIL. During his illustrious career, he
has undergone several trainings in India, Japan and
U.K. He also participated in a Study Group meeting
at ITU HQ Geneva, Switzerland in 2002.
As Director (Enterprise), BSNL Board, he is
responsible for formulating and implementing
policies for sustainable growth of the Enterprise &
Wholesale businesses and managing the core
network. Enterprise customers include small,
medium and large Corporates, Central / State
Government Departments and PSUs. The wholesale
business covers Indian and International carriers
and ISPs. All deals pertaining to the international
long distance and national long distance network fall
within this jurisdiction. His core network
responsibilities include Procurement, Installation,
Commissioning and Operation & Maintenance of all
transmission equipment as well as Planning,
Installation, Maintenance and Management of all
MPLS core network.
As head of these businesses, he is responsible for the creation of
innovative and affordable products, superior sales, marketing &
customer service and excellence in network operations.
Director (HR)- Shri Gopal Das
Shri Gopal Das has taken over as Director(HRD) in
BSNL on 4th October 2007. He is responsible for
formulating and implementing policies pertaining to
Establishment, personnel, industrial relations,
training, restructuring and other HR related affairs.