CS1000 7 5 WhatsNew 100120583
CS1000 7 5 WhatsNew 100120583
CS1000 7 5 WhatsNew 100120583
7.5
NN43001-115, 05.04
November 2010
© 2010 Avaya Inc. Copyright
All Rights Reserved. Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, or Hardware
Notice provided by Avaya. All content on this site, the documentation and the
Product provided by Avaya including the selection, arrangement and
While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is
information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the
printing, Avaya assumes no liability for any errors. Avaya reserves the sui generis rights relating to the protection of databases. You may not
right to make changes and corrections to the information in this modify, copy, reproduce, republish, upload, post, transmit or distribute
document without the obligation to notify any person or organization of in any way any content, in whole or in part, including any code and
such changes. software unless expressly authorized by Avaya. Unauthorized
reproduction, transmission, dissemination, storage, and or use without
Documentation disclaimer the express written consent of Avaya can be a criminal, as well as a
“Documentation” means information published by Avaya in varying civil offense under the applicable law.
mediums which may include product information, operating instructions
Third-party components
and performance specifications that Avaya generally makes available
to users of its products. Documentation does not include marketing Certain software programs or portions thereof included in the Product
materials. Avaya shall not be responsible for any modifications, may contain software distributed under third party agreements (“Third
additions, or deletions to the original published version of Party Components”), which may contain terms that expand or limit
documentation unless such modifications, additions, or deletions were rights to use certain portions of the Product (“Third Party Terms”).
performed by Avaya. End User agrees to indemnify and hold harmless Information regarding distributed Linux OS source code (for those
Avaya, Avaya's agents, servants and employees against all claims, Products that have distributed the Linux OS source code), and
lawsuits, demands and judgments arising out of, or in connection with, identifying the copyright holders of the Third Party Components and the
subsequent modifications, additions or deletions to this documentation, Third Party Terms that apply to them is available on the Avaya Support
to the extent made by End User. Web site: http://support.avaya.com/Copyright.
Link disclaimer Preventing Toll Fraud
Avaya is not responsible for the contents or reliability of any linked Web “Toll fraud” is the unauthorized use of your telecommunications system
sites referenced within this site or documentation provided by Avaya. by an unauthorized party (for example, a person who is not a corporate
Avaya is not responsible for the accuracy of any information, statement employee, agent, subcontractor, or is not working on your company's
or content provided on these sites and does not necessarily endorse behalf). Be aware that there can be a risk of Toll Fraud associated with
the products, services, or information described or offered within them. your system and that, if Toll Fraud occurs, it can result in substantial
Avaya does not guarantee that these links will work all the time and has additional charges for your telecommunications services.
no control over the availability of the linked pages.
Avaya Toll Fraud Intervention
Warranty
If you suspect that you are being victimized by Toll Fraud and you need
Avaya provides a limited warranty on its Hardware and Software technical assistance or support, call Technical Service Center Toll
(“Product(s)”). Refer to your sales agreement to establish the terms of Fraud Intervention Hotline at +1-800-643-2353 for the United States
the limited warranty. In addition, Avaya’s standard warranty language, and Canada. For additional support telephone numbers, see the Avaya
as well as information regarding support for this Product while under Support Web site: http://support.avaya.com. Suspected security
warranty is available to Avaya customers and other parties through the vulnerabilities with Avaya products should be reported to Avaya by
Avaya Support Web site: http://support.avaya.com. Please note that if sending mail to: securityalerts@avaya.com.
you acquired the Product(s) from an authorized Avaya reseller outside
of the United States and Canada, the warranty is provided to you by Trademarks
said Avaya reseller and not by Avaya.
The trademarks, logos and service marks (“Marks”) displayed in this
Licenses site, the Documentation and Product(s) provided by Avaya are the
registered or unregistered Marks of Avaya, its affiliates, or other third
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA parties. Users are not permitted to use such Marks without prior written
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE consent from Avaya or such third party which may own the Mark.
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR Nothing contained in this site, the Documentation and Product(s)
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., should be construed as granting, by implication, estoppel, or otherwise,
ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER any license or right in and to the Marks without the express written
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH permission of Avaya or the applicable third party.
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES Avaya is a registered trademark of Avaya Inc.
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN All non-Avaya trademarks are the property of their respective owners,
AVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHT and “Linux” is a registered trademark of Linus Torvalds.
TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE
USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY Downloading Documentation
INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF For the most current versions of Documentation, see the Avaya
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, Support Web site: http://support.avaya.com.
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
Contact Avaya Support
REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A Avaya provides a telephone number for you to use to report problems
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE or to ask questions about your Product. The support telephone number
APPLICABLE AVAYA AFFILIATE (“AVAYA”). is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://support.avaya.com.
Chapter 2: Introduction.............................................................................................................7
Subject..............................................................................................................................................................7
Applicable Systems...........................................................................................................................................7
Conventions......................................................................................................................................................7
Terminology.......................................................................................................................................................7
Revision history.................................................................................................................................................8
Chapter 3: Overview..................................................................................................................9
Key Attributes....................................................................................................................................................9
New for CS 1000 Release 7.5...........................................................................................................................9
Packages................................................................................................................................................10
Hardware................................................................................................................................................10
Documents..............................................................................................................................................11
Task flows........................................................................................................................................................11
Referenced documents..........................................................................................................................12
Network..................................................................................................................................................13
Linux base and UCM..............................................................................................................................14
Migration from CS 1000 to Avaya Aura..................................................................................................15
Network Routing Service........................................................................................................................19
CS 1000E High Availability.....................................................................................................................20
CS 1000E Co-res...................................................................................................................................24
CS 1000M...............................................................................................................................................25
Signaling Server.....................................................................................................................................26
Branch Office..........................................................................................................................................27
SIP Line..................................................................................................................................................28
SIP Trunk Bridge....................................................................................................................................29
High Scalability.......................................................................................................................................30
Survivable SIP Media Gateway..............................................................................................................30
Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go
to www.avaya.com or go to one of the pages listed in the following sections.
Navigation
• Getting technical documentation on page 5
• Getting product training on page 5
• Getting help from a distributor or reseller on page 5
• Getting technical support from the Avaya Web site on page 6
This document is a global document. Contact your system supplier or your Avaya representative to verify
that the hardware and software described are supported in your area.
Subject
This document contains information about systems, components, and features that are
compatible with Avaya Communication Server 1000 (Avaya CS 1000) software. For more
information on legacy products and releases, go to http://www.avaya.com/support.
Applicable Systems
This document applies to the following systems:
• Communication Server 1000M Single Group (CS 1000M SG)
• Communication Server 1000M Multi Group (CS 1000M MG)
• Communication Server 1000E (CS 1000E)
Conventions
Terminology
In this document, the following systems are referred to generically as "system":
• Communication Server 1000M (CS 1000M)
• Communication Server 1000E (CS 1000E)
• Meridian 1
Revision history
Avaya Communication Server (Avaya CS 1000) Release 7.5 is the latest release for the Avaya CS 1000
family of products. CS 1000 Release 7.5 is a further evolution of the traditional TDM enterprise network
to a converged IP based network.
The CS 1000 Release 7.5 is a reliable and secure platform for Voice over IP (VoIP) communications and is
designed to be a more open and simplified platform, which speeds deployment and improves
manageability.
Key Attributes
• Adaptable to meet current and future needs
Delivers investment protection and evolution path to next-generation multimedia
communications
• Superior IP Telephony experience
More open platform to take advantage of innovative applications, and feature-rich next
generation clients
• Improved reliability and security
Business continuity improvement from a reliable and secure environment
• Simplified convergence solution
Product portfolio simplified for easier deployment, configuration and management
functionality of UCM and Subscriber Manager is now available in SMGR. All existing systems
with a Network Routing Service (NRS) must migrate to SM, with the following exceptions:
• Migration support for customers with multiple NRS
• H.323 Gatekeeper
• IPv6 support
• Communication Sever 1000E High Scalability
• Survivable SIP MG Tertiary NRS server
In networks that do not use Avaya Aura Session Manager or Avaya Aura Presence Services,
you can continue to use UCM without migrating to SMGR for CS 1000 Release 7.5.
Note:
• On systems where SMGR is available, the term UCM in the documentation refers to
UCM in SMGR; on systems where SMGR is not available, the term UCM in the
documentation remains unchanged.
• On systems where SMGR is available, the term Subscriber Manager in the
documentation refers to Subscriber Manager in SMGR; on systems where SMGR is
not available, the term Subscriber Manager in the documentation remains unchanged.
• On systems where SM is available, the term NRS in the documentation refers to SM;
on systems where SM is not available, the term NRS in the documentation remains
unchanged.
Note:
Media encryption is disabled for CS 1000 systems sold in Russia, Belarus, and
Kazakhastan. For more information, see the CS 1000 Product Bulletin.
Packages
There are no new packages introduced for this release.
Hardware
There is no new hardware introduced for this release.
Documents
The following documents are retired for Avaya CS 1000 Release 7.5:
• Secure Multimedia Controller 1.0 Command Reference , NN43001-119
• Secure Multimedia Controller 1.1 Fundamentals (NN43001-325)
• Attendant PC Console Fundamentals (NN43001–520)
Task flows
This section provides high level task flows for the installation or upgrade of a CS 1000 system.
The task flow indicates the recommended sequence of events to follow when configuring a
system and provides the document number that contains the detailed procedures required for
the task.
The task flows are also found in Library Reference, NN43001-100 are in future releases will
be the home for the task flows.
This section provides information on the following topics:
• Referenced documents on page 12
• Network on page 13
• Linux base and UCM on page 14
• Migration from CS 1000 to Avaya Aura on page 15
• Network Routing Service on page 19
• CS 1000E High Availability on page 20
• CS 1000E Co-res on page 24
• CS 1000M on page 25
• Signaling Server on page 26
• Branch Office on page 27
• SIP Line on page 28
• High Scalability on page 30
• SIP Trunk Bridge on page 29
• Survivable SIP Media Gateway on page 30
Figure 1: Example task flow on page 12 shows an example and how to interpret the task
flows.
Referenced documents
The following documents are referenced in the task flow diagrams:
• Planning the Network-wide Upgrade, NN43001-406
• Linux Platform Base and Applications Installation and Commissioning, NN43001-315
• Unified Communications Management Fundamentals , NN3001-116
• Network Routing Service Fundamentals, NN43001-130
• Communication Server 1000E Installation and Commissioning, NN43041-310
• Communication Server 1000E - Software Upgrades, NN43041-458
• CP PM Co-resident Call Server and Signaling Server , NN43001-509
• Communication Server 1000M and Meridian 1 Large System Installation and
Commissioning , NN43021-310
• CS 1000M and Meridian 1 Large System Upgrades Overview, NN43021-458
• Signaling Server IP Line Applications Fundamentals, NN43001-125
• Branch Office Installation and Commissioning , NN43001-314
• SIP Line Fundamentals, NN43001-508
• Subscriber Manager Fundamentals, NN43001-120
• Communication Server 1000E Planning and Engineering – High Scalability Solutions
(NN43041-221)
• SIP Trunk Bridge Fundamentals , NN43001-143
Network
Figure 2: Network task flow on page 14 appears in Planning the Network-wide Upgrade,
NN43001-406.
The CS 1000E HA task flows appear in Communication Server 1000E Installation and
Commissioning, NN43041-310 and Communication Server 1000E - Software Upgrades,
NN43041-458.
CS 1000E Co-res
Figure 11: Co-res task flow on page 24 appears in Co-resident Call Server and Signaling
Server , NN43001-509.
CS 1000M
Figure 12: CS 1000M task flow on page 25 appears in Communication Server 1000M and
Meridian 1 Large System Installation and Commissioning , NN43021-310 and CS 1000M and
Meridian 1 Large System Upgrades Overview, NN43021-458.
Signaling Server
Figure 13: Signaling Server task flow on page 26 appears in Signaling Server IP Line
Applications Fundamentals, NN43001-125.
Branch Office
Figure 14: Branch Office task flow on page 27 appears in Branch Office Installation and
Commissioning , NN43001-314.
SIP Line
Figure 15: SIP Line task flow on page 28 appears in SIP Line Fundamentals, NN43001-508.
High Scalability
Figure 17: High Scalability task flow on page 30 appears in Communication Server 1000E
Planning and Engineering – High Scalability Solutions (NN43041-221).
Avaya Aura is the core communications platform supporting unified communications and contact center
solutions for midsize to large enterprises. With CS 1000 Release 7.5, Avaya Aura extends (rather than
replaces) the CS 1000 with revolutionary SIP architecture and virtualization technology. CS 1000 Release
7.5 systems take full advantage of the capabilities of Avaya Aura, providing faster and easier deployment
of communications capabilities such as voice, video, messaging, and presence.
On migrated systems:
• The functionality of UCM has migrated to System Manager (SMGR), so where this document
mentions UCM, interpret it as follows:
- On systems where SMGR is available, the term UCM refers to SMGR.
- On systems where SMGR is not available, you can continue to use UCM.
• The functionality of NRS/SPS has migrated to Session Manager (SM). A CS 1000 Data Conversion
Tool and NRS patches are available to support migration to SM. As a consequence, all statements
in CS 1000 technical documents which discuss NRS-SPS dealing with IP Peer Networking are to be
construed as references to SM; you now perform SIP Proxy Server configuration using SMGR.
• NCS functionality has migrated from NRS to SM. As a consequence, all statements in CS 1000
technical documents which discuss NRS-NCS dealing with GR/BO/VO now apply to SM-NCS. You
now perform NCS configuration using SMGR.
For information about the installation and administration of Avaya Aura Session Manager and System
Manager, see the following documents, available at https://support.avaya.com/css/appmanager/css/
support:
- Installing and Upgrading Avaya Aura™ System Manager
- Administering Avaya Aura™ System Manager
- Avaya Aura™ Session Manager Overview
- Installing and Configuring Avaya Aura™ Session Manager
- Administering Avaya Aura™ Session Manager
For more information about migrating CS 1000 systems to Avaya Aura, see Planning the Network-wide
Upgrade NN43001–406.
To provide Aura with information regarding local calls on a CS 1000 Access Element, the Extended Local
Calls (ELC) feature routes all local calls to a preconfigured ELC route.
From an end user point of view, ELC calls do not differ from, and are originated in the same manner as,
local calls.
When you enable ELC class of service, all local calls for a telephone are routed through ELC SIP trunks if
possible. Calls are processed locally only when both parties disable ELC class of service.
For more information, see Avaya Features and Services Fundamentals — Book 3 of 6 (D to H),
NN43001-106.
Communication Server 1000 Release 7.5 introduces the following changes for IP Media Services:
• Support for proxy mode interaction with Avaya Aura Session Manager
• Support for MAS clusters using Avaya Aura Session Manager
• Floating licenses for Avaya MAS 7.0
For more information about IP Media Services, see Signaling Server IP Line Applications Fundamentals,
NN43001–125.
A High Scalability (HS) system can appear as a single Unified Communications Services and Multimedia
Services entity, because the internal High Availability (HA) Groups share a set of common system
configuration data, such as Customer, Route, and ESN data blocks. After you update the common data
for one HA Group (the reference pair), the updates automatically propagate to the other configured HA
groups. With Avaya Communication Server 1000 Element Manager High Scalability (CS 1000 EM HS)
you can also bulk provision a new HA Group.
Note:
You must use EM HS to update the common data. Changes that you make by using the command line
interface (CLI) do not automatically propagate to the other HA groups.
You can use EM HS to verify the integrity of the automatic update of the common data. You can schedule a
daily Common Data Audit or run the audit manually. A scheduled Common Data Audit produces two
reports, which provide detailed information about differences or errors in the common data for the HS
system. You can easily identify errors; if a report contains errors, the title appears in red text. In the report
details, errors appear in red text.
The CS 1000 Element Manager HS completion for serviceability feature also introduces a new Common
Data Block type—LD 117, ZONE for Bandwidth Zone.
For more information see Communication Server 1000E Planning and Engineering — High Scalability
Solutions, NN43041-221 and Communication Server 1000E High Scalability Installation and
Commissioning, NN43041-312.
The CS 1000 (native) IM and Presence application is supported for CS 1000 Releases 6.0 and 7.0. For
CS 1000 release 7.5, we are changing to align with Avaya Aura Presence Services 6.1 for Instant
Messaging and Presence across Avaya's Enterprise Communications Manager and CS 1000 Call
Servers. The older IM/Presence application from CS 1000 releases 6.0 and 7.0 will not be supported for
CS 1000 release 7.5. This new Aura Presence Services 6.1 integrated capability will be available for CS
1000 release 7.5 customers in calendar-QI 2011. Avaya recommends delaying the upgrade to CS 1000
Release 7.5 until early 2011 if you need to retain IM and Presence functionality.
Following Product Improvement PEP (PI PEP) are integrated in this release:
• CDR BLID enhancement
• SIP TAT enhancement
• DSC expansion
CDR BLID enhancement
Using this feature you can configure the Call Detail Recording (CDR) such that when a conference or
transfer is established between two external DNs, and if the initiator of the call disconnects the line, the
initiator's number is printed in the Billing Line Identification (BLID) field in the third line of end record. This is
used for billing purpose.
For more information about CDR BLID, see Call Detail Recording Fundamentals (NN43001–550).
SIP TAT enhancement
In this feature Trunk Anti Tromboning (TAT) is used to optimize the resources when two DNs are in one
of the nodes of Communication Server 1000 and the third DN is in third party SIP client.
For more information about SIP TAT, see Avaya ISDN Primary Rate Interface Features Fundamentals —
Book 3 of 3 (NN43001–569–B3).
DSC expansion
The maximum number if Distant Steering Codes (DSC) are increased to 64000 from 32000.
For more information about DSC, see Dialing Plans Reference (NN43001–283).
New codec G.722 is introduced in Communication Server 1000E for the UNISTIM 11xx and 12xx IP
Phones. Earlier to this release three codec were supported for these IP Phones: G.711, G 723, and G729.
Bit rates 64k, 56k, and 48k and payload sizes 10ms, 20ms, 30ms, and 40ms are supported for this new
codec.
For more information about G.722 codec, see Signaling Server IP Line Applications Fundamentals
(NN43001–125).
In Communication Server 1000 Release 7.0, SIP Line provided Interactive Communications Portal (ICP)
ports for Interactive Video Response (IVR) using the SIP protocol. However, the Contact Center Offsite
Agent (CCOA) and Restricted Agent Observe (RAO) features did not use these SIP Line IVR ports
because the SIP IVR feature did not provide login and logout capability on the SIP Line ports.
Contact Center Release 8.0 integrates the CCOA and RAO features with ICP. The CCOA and RAO
features can now invoke SIP Line login and logout using the Contact Center Meridian Link Service and
Computer Telephony Integration components.
SIP Line IP Phones and trunks support media security using Secure Real-Time Transport Protocol
(SRTP). The Media Security feature allows secure media exchanges on Avaya Communication Server
1000 (Avaya CS 1000) through the use of SRTP on IP media paths.
You can configure the following media security class of service (msec cls):
• Media Security Never (MSNV)
• Media Security Best Effort (MSBT)
• Media Security Always (MSAW)
• Media Security System Defaul (MSSD)
For more information about media security for SIP Line IP Phones, see SIP Line Fundamentals,
NN43001–508.
Overview
The information in this chapter outlines the new, changed, or retired information in the Software
Input/Output Reference documents (NN43001-611) for Avaya Communication Server 1000
(Avaya CS 1000) Release 7.5.
LD 11
CLS FR2 Fully Restricted 2.
basic-7.50
Note:
FR2 restricts access to TIE trunks but
allows Extended Local Calls.
LD 15
ELC (NO) YES Extended Local Calls Allowed/Denied basic-7.50
ELC_RLI 0–1999 Route List Index associated to ELC basic-7.50
LD 16
PCID xxxx Protocol ID for the route. basic-2.00
Where xxxx:
H323 = non-SIP route
LD 86
LD 17
MSSD aaaa Media Security System Default for TNs as basic-5.00
configured in LD11.
Where aaaa can equal:
Note:
Changing this parameter affects all TNs
that have the CLS MSSD.
EXTENDED LOCAL CALL is printed out if call traces are printed for Extended Local Call.
System messages are introduced for Avaya Communication Server 1000 (Avaya CS 1000) Release 7.5
in the following message categories:
• BUG: Software Error Monitor on page 57
• ERR: Error Monitor (Hardware) on page 58
• ESN: Electronic Switched Network (LD 86, LD 87, and LD 9) on page 58
• INFO: Informational messages on page 59
• SCH: Service Change on page 60
• SYS: System Loader on page 62
• TFS: Traffic Measurement on page 62
The following information is available for each system message:
• message description
• action (if applicable)
• message severity
• whether the message is critical to monitor
• whether the message is sent as an SNMP trap