Amazon Arbitration Demand

Case 2:18-cv-01289 Document 1 Filed 08/30/18 Page 1 of 46
7 UNITED STATES DISTRICT COURT

WESTERN DISTRICT OF WASHINGTON
8 AT SEATTLE
9 AMAZON.COM, INC., a Delaware No.: _____________

corporation,
10 AMAZON.COM, INC.’S PETITION TO
Petitioner, CONFIRM ARBITRATION AWARD
11
v. NOTE ON MOTION CALENDAR:
12 OCTOBER 12, 2018
THOMAS GLENN, aka THOMAS
13 CASTILLO, aka THOMAS GLENN
CASTILLO, an individual,
14
Respondent.
15
16 Petitioner Amazon.com, Inc. (“Amazon” or “Petitioner”), by and through its attorneys,

17 K&L Gates LLP, for its Petition to Confirm Arbitration Award against Respondent Thomas
18 Glenn, aka Thomas Castillo, aka Thomas Glenn Castillo (“Thomas Glenn,” “Glenn,” or
19 “Respondent”), alleges as follows:
20 PRELIMINARY STATEMENT
21 1. This is an unfair competition/false advertising action involving violation of
22 Section 43 of the Lanham Act, 15 U.S.C. § 1125(a), as well as violation of the Washington
23 Consumer Protection Act, RCW 19.86.020, which similarly prohibits unfair methods of
24 competition and unfair or deceptive acts or practices in the conduct of any trade or commerce.
25 Respondent, as a registered Amazon author and publisher, and as the owner, operator or
26 responsible party for the website www.freebookservice.com (“Freebookservice”), engaged in
K&L GATES LLP

925 FOURTH AVENUE, SUITE 2900
PETITION TO CONFIRM SEATTLE, WASHINGTON 98104-1158
ARBITRATION AWARD - 1 TELEPHONE: (206) 623-7580
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1 an extensive and concerted effort to mislead Amazon’s customers and to manipulate Amazon
2 best seller lists.
3 2. Petitioner seeks an order from this Court pursuant to the Federal Arbitration
4 Act, 9 U.S.C. § 9, confirming the American Arbitration Association (“AAA”) arbitration
5 award dated July 27, 2018, rendered in an arbitration before Katherine Hendricks, Arbitrator,
6 and entry of judgment thereon pursuant to 9 U.S.C. § 13.
7 THE PARTIES
8 3. Amazon is, and at all times herein mentioned was, a Delaware corporation
9 with its principal place of business in Seattle, Washington.
10 4. Each day, millions of consumers use Amazon’s website to assist with their
11 purchasing decisions. In order to make those decisions more informed, Amazon provides
12 Amazon Best Sellers (“Best Sellers”), best-seller lists of all the products in the Amazon
13 marketplace, including general merchandise, physical books and the e-books sold in the
14 Kindle Store. The Kindle Store is home to hundreds of thousands of authors and millions of
15 e-books. One segment of books available in the Kindle Store are books self-published on
16 Amazon’s Kindle Direct Publishing (KDP) service and sold by Amazon Digital Services LLC
17 and other Amazon affiliates on various Amazon websites. Amazon takes the protection of its
18 Best Sellers very seriously.
19 5. Respondent Thomas Glenn is an individual who resides in the Dominican
20 Republic.
21 6. On one or more occasions, Respondent enrolled as a customer, seller, or
22 author/publisher at Amazon.com.
23 7. Using the website Freebookservice, Respondent created and/or used a system
24 that manipulates seller rankings of e-books published through KDP. Respondent used this
25 system to profit from the manipulation and deceive Amazon customers about the veracity of
26 Amazon Best Sellers.
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1 JURISDICTION AND VENUE
2 8. This Court has jurisdiction over the subject matter of this Petition pursuant to
3 15 U.S.C. § 1121 and 28 U.S.C. §§ 1331, as this is a civil action arising under the Trademark
4 Laws of the United States. This Court also has supplemental jurisdiction over the underlying
5 state law claim pursuant to 28 U.S.C. § 1367 as it is sufficiently related, stemming from the
6 same underlying acts, to form part of the same case or controversy. This Court also has
7 original jurisdiction over this matter pursuant to the 28 U.S.C. § 1332, due to the diversity in
8 the citizenship of the parties.
9 9. Court has personal jurisdiction over Respondents pursuant to 9 U.S.C. § 9, as
10 the Award was made in Seattle, Washington, and because Respondents will be duly notified
11 and served with this action via certified mail.
12 10. Respondent consented to the laws of the Federal Arbitration Act and the laws
13 of Washington when he agreed to the Kindle Direct Publishing Terms and Conditions
14 Services (the “Terms and Conditions”), attached as Ex. 1, which contain a choice of law
15 clause in Section 10.2.
16 11. Venue is proper under 28 U.S.C. §1391(b)(2) and 9 U.S.C. § 204 because the
17 Award giving rise to this Petition was ordered in Seattle, Washington.
18 RESPONDENT’S AGREEMENTS
19 12. The Terms and Conditions contain a mandatory arbitration clause. Ex. 1,
20 §10.1. The Terms and Conditions states that arbitration will be conducted by the AAA under
21 AAA rules.
22 13. Respondent Thomas Glenn established and operated Amazon account ID
23 382565051 in 2013 or earlier. Account information follows:
24 Email: lesoleebay@gmail.com
Addresses: 3861 Skycrest Dr.
25 Jacksonville, Florida 32246
26
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1 8401 NW 90th Street, Suite DO51-3791

Medley, Florida 33166-2190
2
8346 NW 68th Street
3
Miami, Florida 33166-2655
4
8213 NW 66th Street
5 DO LAP-6025
Miami, Florida 33166-2721
6
14. As the owner of account 382565051 and a KDP user, Respondent accepted the
7
Terms and Conditions. The KDP Terms and Conditions incorporate Amazon’s Community
8
Guidelines. Ex. 2. The Community Guidelines bar illegal activity, including content such as
9
“fraudulent goods, services, schemes, or promotions.” Ex. 2 at 4 (“Illegal Activity”).
10
15. Upon opening his Amazon account, Respondent also agreed to the Conditions
11
of Use, attached as Ex. 3. In agreeing to the Conditions of Use, Respondent agreed to receive
12
all communications from Amazon electronically. Ex. 3 at 1.
13
16. The Conditions of Use prohibit the manipulation of Best Sellers by use of
14
improper mass e-mailings and the creation of false Amazon accounts. Barred conduct
15
includes posting content that contains “commercial solicitation, chain letters, mass mailings,
16
or any form of ‘spam’ or unsolicited commercial electronic messages.” Ex. 3 at 3-4.
17
17. The Conditions of Use also prohibit the misleading of Amazon customers
18
through misleading content, stating that users “may not use a false e-mail address,
19
impersonate any person or entity, or otherwise mislead as to the origin of a card or other
20
content.” The Conditions of Use also state that “No Amazon Service, nor any part of any
21
Amazon Service, may be … exploited for any commercial purpose without express written
22
consent of Amazon.” Ex. 3 at 3.
23
18. By agreeing to the Terms and Conditions, Respondent agreed to arbitrate any
24
dispute with Amazon. Ex. 1, § 10.1.
25
26
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1 19. AAA Rule R-52(c) provides a basis for enforcement of any arbitration award
2 in this district:
3 Parties to arbitration under these rules shall be deemed to have consented that
judgment upon the arbitration award may be entered in any federal or state
4 court having jurisdiction thereof.
5 PRE-HEARING FACTS
6 20. Amazon initiated this arbitration proceeding by filing a Demand for
7 Arbitration on September 6, 2017, and paying the associated fee. The AAA opened the
8 arbitration matter as Case No. 01-17-0005-3165.
9 21. Respondent was served by first-class mail and email at the addresses listed in
10 his Amazon accounts:
11 Thomas Glenn
3861 Skycrest Drive
12 Jacksonville, Florida 32246
lesoleebay@gmail.com
13
Because additional email addresses were known to Amazon, Amazon also served the demand
14
at:
15
freebookservice@gmail.com
16 tomglenn1985@gmail.com
safeandlocal@gmail.com
17
22. Emails sent to the above email addresses (“Respondent Emails”) did not
18
bounce back to the sender, and the first-class mail was not returned as undeliverable.
19
Respondent agreed to receive all written communications via email pursuant to the Conditions
20
of Use. Ex. 3. The governing rules for this proceeding, the AAA Commercial Rules and
21
Mediation Procedures, allow for email service. AAA Rule R-43, Serving of Notice and
22
Communications.
23
23. Petitioner served all filings and disclosures to the AAA and Respondent via all
24
known available email addresses, though it was only required to serve
25
tolesoleebay@gmail.com.
26
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1 24. On December 1, 2017, the AAA appointed Arbitrator Katherine Hendricks to
2 hear Case No. 01-17-0005-3165.
3 25. On January 3, 2018, counsel for Amazon participated in a telephonic
4 preliminary hearing before Arbitrator Hendricks. Respondent received notice of the hearing
5 at the Skycrest address and at Respondent’s emails via a letter dated December 15, 2017, from
6 AAA, but Respondent did not appear.
7 26. On January 17, 2018, counsel for Amazon requested by motion that the AAA
8 tribunal serve third-party Summons to Testify and Present Documentary Evidence to Moniker
9 Online Services, LLC, Google LLC, and PayPal, Inc. The Arbitrator issued the summonses
10 on January 30, 2018.
11 27. On March 30, 2018, Petitioner served its preliminary witnesses to the AAA
12 and Respondent. Respondent served no witness list.
13 28. On June 28, 2018, Petitioner updated its witness list to identify specific
14 witnesses from Amazon who would testify at the evidentiary hearing set for July 24, 2018,
15 providing notice to the AAA and Respondent.
16 29. On June 29, 2018, Petitioner provided a complete exhibit list with attached
17 exhibits, served on AAA and Respondent, and including materials produced to Amazon
18 pursuant to the third-party summons from Moniker, Google, and PayPal, and including
19 evidence collected by Amazon counsel during its own investigation of Respondent’s conduct.
20 These materials were served on AAA and Respondent. Respondent provided no exhibit list.
21 30. On July 13, 2018, Petitioner provided its pre-hearing brief, supporting exhibits
22 and proposed order to AAA and Respondent. Respondent served no pre-hearing brief.
23 31. In fact, despite continual service via email, Respondent did not answer or in
24 any other manner participate in the Arbitration proceeding. See AAA Commercial Arbitration
25 Tribunal Final Award at 1, attached as Ex. 4.
26
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1 THE ARBITRATION HEARING AND FINAL AWARD
2 32. On July 24, 2018, the Arbitrator conducted a hearing in Case No. 01-17-0005-
3 3165 at the AAA offices in Seattle, Washington. The hearing was made available to
4 Respondent via telephone conference. Respondent did not appear via the telephone
5 conference.
6 33. Amazon witnesses Parthasarathi Dutta Sharma and Marcos Vargas Meza and
7 Amazon counsel David A. Bateman presented evidence at the hearing. Amazon counsel also
8 provided the Arbitrator with evidence regarding Amazon’s legal fees and the arbitration costs.
9 34. Arbitrator Hendricks issued a Final Award on July 27, 2018, ordering the
10 following damages:
11 a. $75,000 pursuant to the Lanham Act
12 b. $7,500 in reasonable attorney fees
13 c. $6,800 in arbitration fees and arbitrator expenses
14 The Final Award stated that Respondent was to pay the total award of $89,300 (“Total
15 Award”) within 30 days, or by August 27, 2018. Ex. 4 at 2.
16 35. The Final Award also included an injunction barring Respondent from the
17 following conduct:
18 a. Opening any Amazon account
19 b. Selling products on any Amazon website
20 c. Accessing any Amazon service or system in any way
21 d. Interfering with the Amazon agreements of any Amazon account holder
22 e. Assisting any other person or entity with (a)-(d) above.
23 36. As of the filing date of this Petition, Respondent has not paid the Total Award.
24 37. The Award has not been vacated under 9 U.S.C. § 10, or modified or corrected
25 under 9 U.S.C. § 11.
26
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1 38. Pursuant to 9 U.S.C. § 9, Petitioner has brought this action within one year of
2 the Award made on July 27, 2018.
3 COUNT ONE
4 (Confirmation of Arbitration Award)
5 39. Petitioner repeats and realleges paragraphs 1 through 38 as if fully set forth
6 within.
7 40. Respondent owned, managed or operated Freebookservice, a third-party
8 marketing website. Through Freebookservice, Respondent reached out directly to KDP
9 authors and publishers with the offer to artificially inflate their ranking within Best Sellers.
10 Respondent’s website stated that the service can “quickly pull your book from the bottom of
11 the ranks and boost it to the top of the seller charts.” Ex. 5 (web capture from
12 www.freebookservice.com). Websites such as Freebookservice.com promise authors and
13 publishers a boost in sales or sales rank in exchange for a fee. To obtain the boost, the
14 website operators use techniques such as the robotic scripts or click farms.
15 41. The KDP authors and publishers targeted by Freebookservice have agreed to
16 the KDP Terms and Conditions. Ex. 1. The KDP Terms and Conditions incorporate
17 Amazon’s Community Guidelines. Ex. 2. Through his ownership or control of
18 Freebookservice, Respondent reached KDP authors and publishers and intended to interfere
19 with their agreements with Amazon, and by selling promotion through Freebookservice,
20 actually interfered with KDP authors’ or publishers’ agreements with Amazon. Amazon
21 never gave Respondent or Freebookservice consent to exploit Best Sellers in this manner.
22 42. At all times, Respondent knew that Amazon’s policies prohibited manipulation
23 of sales, sales rankings and Best Seller lists. Respondent also knew and intended that his
24 activities would lead to an increase in the sales ranking of his buyers at the expense of other
25 KDP authors and publishers.
26
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1 43. According to the records provided by PayPal, during the period from October
2 2013 to February 2018, Respondent generated total sales revenue from Freebookservice
3 products of $803,377.30. The result of this intentional manipulative effort is the deception of
4 Amazon’s customers, generation of unwarranted sales revenue, and interference with the
5 agreements of KDP authors and publishers.
6 44. On July 27, 2018, the Arbitrator issued the Award, wherein the Arbitrator
7 found Respondent Thomas Glenn liable to Petitioner for $75,000 in Lanham Act damages,
8 $7,500 in attorneys’ fees and $6,800 in arbitration costs. Ex. 4.
9 45. The Award also enjoins Respondents, their officers, agents, representatives,
10 servants, employees, attorneys, successors, and assigns, and all others in active concert or
11 participation with Respondent from: (a) opening any Amazon account; (b) selling products on
12 any of Amazon websites; (c) accessing any Amazon services or systems in any way, including
13 by ordering or downloading digital content or submitting reviews; (d) interfering with any
14 Amazon account holder’s agreements with Amazon; and (e) assisting, aiding or abetting any
15 other person or business entity in engaging or performing any of the activities referred to in
16 (a)-(d).
17 46. Respondent has not sought to vacate, modify, or challenge the Final Award.
18 47. Petitioner is entitled to confirmation of the Award, along with entry of
19 Judgment in conformity with the Final Award.
20
21 WHEREFORE, Petitioner respectfully requests that this Court:
22 1. Issue an Order pursuant to 9 U.S.C. § 9 confirming the Award, attached as
23 Exhibit 4, issued by Arbitrator Katherine Hendricks on July 27, 2018;
24 2. Enter Judgment in favor or Petitioner Amazon against Respondent Thomas
25 Glenn for the sum of $75,000 in Lanham Act damages in accordance with the Final Award;
26
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1 3. Award Petitioner attorneys’ fees of $7,500 in accordance with the Final
2 Award;
3 4. Award Petitioner costs of $6,800, in accordance with the Final Award;
4 5. Issue an Order enjoining Respondent, its officers, agents, representatives,
5 servants, employees, attorneys, successors or assigns from:
6 (a) Opening any Amazon account;
7 (b) Selling any products on any of Amazon’s websites;
8 (c) Accessing any Amazon’s services or systems in any way, including by
9 ordering or downloading digital content or submitting reviews;
10 (d) Interfering with any Amazon account holder’s agreements with Amazon;
11 and
12 (e) Assisting, aiding or abetting any other person or business entity to engage
13 in or to perform any of the activities referred to in subparagraphs (a)
14 through (d); and
15 6. For such other and further relief as the Court deems proper.
16 DATED this 30th day of August, 2018.
17 K&L GATES LLP
18 By s/ David A. Bateman
By s/ Raina V. Wagner
19 David A. Bateman, WSBA # 14262
Raina V. Wagner, WSBA # 45701
20 925 Fourth Ave., Suite 2900
Seattle, WA 98104
21 Phone: (206) 623-7580
Email: david.bateman@klgates.com
22 raina.wagner@klgates.com
Attorneys for Petitioner Amazon.com, Inc.
23
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26
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1 CERTIFICATE OF ECF FILING AND SERVICE
2
I certify that on August 30, 2018, I arranged for electronic filing of the foregoing document,
3 with attachments, with the Clerk of the Court using the CM/ECF system, and I hereby certify
that I have arranged for service to the following non CM/ECF participants as follows:
4
by personal service to:
5
6 Thomas Glenn Thomas Glenn

3861 Skycrest Drive 8401 NW 90th St.,
7 Jacksonville, FL 32246 Suite DO51-3791
Medley, FL 33166-2190
8
Thomas Glenn Castillo Tomas Castillo
9 8346 NW 68th St. 8213 NW 66th St
Miami, FL 33166-2655 DO LAP-6025
10 Miami, FL 33166-2721
11
12
s/ Raina V. Wagner
13 Raina V. Wagner
K&L Gates LLP
14
925 Fourth Avenue, Suite 2900
15 Seattle, WA 98104
Phone: (206) 623-7580
16 Fax: (206) 623-7022
E-mail: raina.wagner@klgates.com
17
18
19
20
21
22
23
24
25
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EXHIBIT 1
Last Updated: May 24, 2018
This agreement changed on the date listed above.

See an explanation of the changes at the end of this document.
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• the Amazon.com Conditions of Use; and
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https://kdp-eu.amazon.com/...pyaWhYS2dGVWM9IiwianNvbkhtYWMiOnRydWUsInR5cGUiOiJSRUFEX09OTFkiLCJhY2NlcHQiOmZhbHNlfQ&printView=true&language=en_US[6/25/2018 3:53:36 PM]

where you reside, whichever is older), and that you are able to form a legally binding contract. A parent or guardian of a minor can open a KDP account and be the
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35% Royalty Option (as described in the Pricing Page), you may choose to opt out of the Kindle Book Lending program. This will disable lending of the Digital Book by
customers who purchase it after you have opted it out, but this will not affect the right of customers who purchased it when lending was enabled to continue to lend it.
You may not choose to opt out a Digital Book if it is included in the lending program of another sales or distribution channel. If we become aware that a Digital Book
you have opted out is included in the lending program of another sales or distribution channel, we may enable it for lending. Digital Books that are in the 70% Royalty
Option (as described in the Pricing Page) cannot be opted out of the lending feature.
5.2.4 Optional Programs and Services. We may make available to you optional programs and services through KDP. Terms and conditions for those optional
programs and services are included at the end of this Agreement. Those terms and conditions are part of this Agreement.

5.3 Pricing.
5.3.1 Providing Your List Price. The list price you provide to us is referred to in this Agreement as your "List Price." For some marketplaces, you will provide us a List
Price inclusive of value added or similar taxes that are included within the customer purchase price of a product (“VAT”). Where your Royalty is calculated based on
your List Price, it will be calculated based on your List Price exclusive of the VAT applicable to the customer. You may change your List Price through the KDP
website, and your change will be effective within 5 business days. The Pricing Page has additional requirements for List Prices that you must comply with.
5.3.2 Currency Conversion. We may sell your Digital Book using multiple currencies. When we do, we may convert the List Price you submit to other currencies
(each, a "Sale Currency") at an exchange rate we determine. We may periodically update the converted List Price in order to reflect current exchange rates. If the
converted List Price would be outside of the minimum or maximum List Price we accept for the Sale Currency, your List Price will be converted so that it is equal to the
applicable minimum or maximum List Price for that Sale Currency. Minimum and maximum List Prices are specified here. For purposes of royalty calculations, the
converted List Price in the Sale Currency will be your List Price when we offer and sell your Digital Book in the Sale Currency.
5.3.3 Multiple List Prices. We may give you the option to provide multiple List Prices for a Digital Book in different currencies or for different Amazon websites. If you
provide multiple List Prices for a Digital Book, where we sell your Digital Book to customers in a particular country from more than one Amazon website, we may use
one of those List Prices for sales to customers in that country on all of our websites, to provide consistency across those websites. For example, if you provide us with
a UK Pounds List Price and a US Dollar List Price for a Digital Book, we may use the UK Pounds List Price for sales to UK customers from all of our websites, including
Amazon.com, and we may convert it as provided in 5.3.2 above.
5.3.4 Customer Prices. To the extent not prohibited by applicable laws, we have sole and complete discretion to set the retail customer price at which your Digital
Books are sold through the Program. We are solely responsible for processing payments, payment collection, requests for refunds and related customer service, and
will have sole ownership and control of all data obtained from customers and prospective customers in connection with the Program.
5.4 Royalties and Payments.
5.4.1 Royalties. If you are not in breach of your obligations under this Agreement, for each Digital Book sold to a customer through the Program, the Amazon party that
made the sale (or whose affiliate made the sale) will pay you the applicable Royalty set forth in the Pricing Page, net of refunds, bad debt, and any VAT, sales or other
taxes charged to a customer or applied with respect to sales to a customer. If your List Price for a Digital Book is higher than permitted under the Pricing Page, we will
be entitled to deem it modified so that it is equal to the maximum List Price permitted when calculating Royalties due to you under this Agreement.
5.4.2 When We Pay You. Each Amazon party will pay Royalties due on Digital Book sales approximately 60 days following the end of the calendar month during which
the sales were made. At the time of payment, we will make available to you an online report detailing sales of Digital Books and corresponding Royalties.
5.4.3 Payment Currencies. If you change your payment currency, the change will be effective on the first day of the following calendar month (unless we make an
earlier period available). If we pay you in a currency other than the Sale Currency, we will convert the Royalties due from the Sale Currency to the payment currency at
an exchange rate we determine, which will be inclusive of all fees and charges for the conversion.
5.4.4 Payment Terms for Brazilian Publishers. If you are a publisher located in Brazil, you must provide us with a Brazilian bank account. Upon providing us with
that bank account information, we will pay you Royalties for sales made from amazon.com.br in Brazilian Reais. For sales other than sales from amazon.com.br, you
may elect to receive payment in another payment currency. If you fail to provide us with a Brazilian bank account, you will be deemed to have instructed us to convert
the Royalties due from sales from amazon.com.br to an alternative payment currency and remit those Royalties to the bank account you have provided to us.
5.4.5 Payment Policies. We may require you to provide certain information or to register a valid bank account in your KDP account in order to receive Royalty
payments, in which case we will not be obligated to make Royalty payments to you unless you do so. We may establish other payment policies from time to time, such
as minimum payment amounts for different payment methods and check fees.
5.4.6 Payment Disputes. You may not bring a suit or other legal proceeding against us with regard to any statement unless you bring it within six months after the date
the statement is available. Any such proceeding will be limited to a determination of the amount of monies, if any, payable by us to you for the accounting periods in
question, and your sole remedy will be the recovery of those monies with no interest.
5.4.7 Offsets, etc. We can withhold Royalties and offset them against future payments as indicated below. Our exercise of these rights does not limit other rights we
may have to withhold or offset Royalties or exercise other remedies.
• If we pay you a Royalty on a sale and later issue a refund, return, or credit for that sale, we may offset the amount of the Royalty previously paid for the sale against
future Royalties, or require you to remit that amount to us.
• If a third party asserts that you did not have all rights required to make one of your Digital Books available through the Program, we may hold all Royalties due to you
until we reasonably determine the validity of the third party claim. If we determine that you did not have all of those rights or that you have otherwise breached your
representations and warranties or our Content Guidelines with regard to a Digital Book, we will not owe you Royalties for that Digital Book and we may offset any of
those Royalties that were previously paid against future Royalties, or require you to remit them to us.
• Upon termination of this Agreement, we may withhold all Royalties due for a period of three months from the date they would otherwise be payable in order to ensure
our ability to off-set any refunds or other offsets we are entitled to take against the Royalties.
• If we terminate this Agreement because you have breached your representations and warranties or our Content Guidelines, you forfeit all Royalties not yet paid to
you. If after we have terminated your account you open a new account without our express permission, we will not owe you any Royalties through the new account.
5.4.8 Taxes. The Amazon parties (or their affiliates) are responsible for collecting and remitting any and all taxes imposed on their respective sales of Digital Books to

customers. You are responsible for any income or other taxes due and payable resulting from payments to you by an Amazon party under this Agreement. Accordingly,
unless otherwise stated, the amounts due to you hereunder are inclusive of any taxes that may apply to such payments. The Amazon parties maintain the right,
however, to deduct or withhold any and all applicable taxes from amounts due by them to you, and the amounts due, as reduced by those deductions or withholdings,
will constitute full payment and settlement to you.
5.5 Grant of Rights. You grant to each Amazon party, throughout the term of this Agreement, a nonexclusive, irrevocable, right and license to distribute Digital Books,
directly and through third-party distributors, in all digital formats by all digital distribution means available. This right includes, without limitation, the right to: (a)
reproduce, index and store Digital Books on one or more computer facilities, and reformat, convert and encode Digital Books; (b) display, market, transmit, distribute,
sell and otherwise digitally make available all or any portion of Digital Books through Amazon Properties (as defined below), for customers and prospective customers
to download, access, copy and paste, print, annotate and/or view online and offline, including on portable devices; (c) permit customers to "store" Digital Books that
they have purchased from us on servers ("Virtual Storage") and to access and re-download such Digital Books from Virtual Storage from time to time both during and
after the term of this Agreement; (d) display and distribute (i) your trademarks and logos in the form you provide them to us or within Digital Books (with such
modifications as are necessary to optimize their viewing), and (ii) portions of Digital Books, in each case solely for the purposes of marketing, soliciting and selling
Digital Books and related Amazon offerings; (e) use, reproduce, adapt, modify, and distribute, as we determine appropriate, in our sole discretion, any metadata that
you provide in connection with Digital Books; and (f) transmit, reproduce and otherwise use (or cause the reformatting, transmission, reproduction, and/or other use of)
Digital Books as mere technological incidents to and for the limited purpose of technically enabling the foregoing (e.g., caching to enable display). In addition, you
agree that we may permit our affiliates and independent contractors, and our affiliates' independent contractors, to exercise the rights that you grant to us in this
Agreement. "Amazon Properties" means any web site, application or online point of presence, on any platform, that is owned or operated by or under license by
Amazon or co-branded with Amazon, and any web site, application, device or online point of presence through which any Amazon Properties or products available for
sale on them are syndicated, offered, merchandised, advertised or described. You grant us the rights set forth in this Section 5.5 on a worldwide basis; however, if we
make available to you a procedure for indicating that you do not have worldwide distribution rights to a Digital Book, then the territory for the sale of that Digital Book
will be those territories for which you indicate, through the procedure we provide to you, that you have distribution rights.
5.6 DRM and Geofiltering Technology. We may, but are not obligated, to provide you the option to apply DRM technology in connection with the distribution of your
Digital Books. If we provide you the option to apply DRM technology, you acknowledge that we make no representations as to the efficacy of the DRM and will not be
responsible for any failure of the DRM. We also may, but are not obligated, to use geofiltering technology as a way of determining which customers are entitled to
purchase Digital Books, for example, where you indicate that you do not have worldwide distribution rights to a Digital Book through the procedure we provide to you
for that purpose. If we use geofiltering technology when distributing your Digital Books, distribution will be deemed to have taken place within the permitted distribution
territories for the Digital Books, even though customers may, in fact, be located outside those territories.
5.7 Rights Clearances and Rights Dispute Resolution. You will obtain and pay for any and all necessary clearances and licenses for the Digital Books to permit our
exercise of the rights granted under this Agreement without any further payment obligation by us, including, without limitation, all royalties and other income due to any
copyright owner. If you notify us through the procedure we provide on the applicable Amazon Property for making claims of copyright infringement that a third party has
made a Digital Book available for distribution through the Program (or for distribution in a particular territory through the Program) that you have the exclusive right to
make available under the Program, then, upon your request and after verification of your claim, we will pay you the Royalties due in connection with any sales of the
Digital Book through the Program, and will remove the Digital Book from future sale through the Program, as your sole and exclusive remedy.
5.8 Representations, Warranties and Indemnities. You represent and warrant that: (a) you have the full right, power and authority to enter into and fully perform this
Agreement and will comply with the terms of this Agreement; (b) prior to you or your designee's delivery of any content, you will have obtained all rights that are
necessary for the exercise the rights granted under this Agreement; (c) neither the exercise of the rights authorized under this Agreement nor any materials embodied
in the content nor its sale or distribution as authorized in this Agreement will violate or infringe upon the intellectual property, proprietary or other rights of any person or
entity, including, without limitation, contractual rights, copyrights, trademarks, common law rights, rights of publicity, or privacy, or moral rights, or contain defamatory
material or violate any laws or regulations of any jurisdiction; (d) you will ensure that all Digital Books delivered under the Program comply with the technical delivery
specifications provided by us; and (e) you will be solely responsible for accounting and paying any co-owners or co-administrators of any Digital Book or portion thereof
any royalties with respect to the uses of the content and their respective shares, if any, of any monies payable under this Agreement. To the fullest extent permitted by
applicable law, you will indemnify, defend and hold Amazon, its officers, directors, employees, affiliates, subcontractors and assigns harmless from and against any
loss, claim, liability, damage, action or cause of action (including reasonable attorneys' fees) that arises from any breach of your representations, warranties or
obligations set forth in this Agreement. We will be entitled, at our expense, to participate in the defense and settlement of the claim or action with counsel of our own
choosing.
6 Ownership and Control of Amazon Properties/ Feedback. Subject to the authorizations you grant to us under this Agreement, as between us and you, you retain
all ownership rights in and to the copyrights and all other rights and interest in and to your Digital Books. We retain all ownership rights in and to the copyrights and all
other rights and interests in and to the Program, the Amazon Properties, and any materials we use or provide to you for use relating to your Digital Book (such as a
generic cover image used for your Digital Book if you do not provide one). We are solely responsible for, and will have full discretion with respect to the terms, features,
and operation of the Program and the Amazon Properties and related marketing, but our use of the Digital Books will be subject to the terms of this Agreement. In the
event that you elect to provide suggestions, ideas, or other feedback to Amazon or any of its affiliates in connection with the Amazon Properties or the Program
("Feedback"), Amazon and its affiliates will be free to use and exploit the same in any manner without restriction and without any need to compensate you. This
Agreement does not grant you any license or other rights to any intellectual property or technology owned or operated by us or any of our affiliates, including, without
limitation, any trademarks or trade names. Nothing in this Agreement restricts any rights we may have under applicable law or a separate permission.
7 Confidentiality. You will not, without our express, prior written permission: (a) issue any press release or make any other public disclosures regarding this
Agreement or its terms; (b) disclose Amazon Confidential Information (as defined below) to any third party or to any employee other than an employee who needs to
know the information; or (c) use Amazon Confidential Information for any purpose other than the performance of this Agreement. You may however disclose Amazon
Confidential Information as required to comply with applicable law, provided you: (i) give us prior written notice sufficient to allow us to seek a protective order or other
appropriate remedy; (ii) disclose only that Amazon Confidential Information as is required by applicable law; and (iii) use reasonable efforts to obtain confidential

treatment for any Amazon Confidential Information so disclosed. "Amazon Confidential Information" means (1) any information regarding Amazon, its affiliates, and
their businesses, including, without limitation, information relating to our technology, customers, business plans, promotional and marketing activities, finances and
other business affairs, (2) the nature, content and existence of any communications between you and us, and (3) any sales data relating to the sale of Digital Books or
other information we provide or make available to you in connection with the Program. Amazon Confidential Information does not include information that (A) is or
becomes publicly available without breach of this Agreement, (B) you can show by documentation to have been known to you at the time you receive it from us, (C)
you receive from a third party who did not acquire or disclose such information by a wrongful or tortious act, or (D) you can show by documentation that you have
independently developed without reference to any Amazon Confidential Information. Without limiting the survivability of any other provision of this Agreement, this
Section 7 will survive three years following the termination of this Agreement.
8 Limitation of Liability. THE PROGRAM IS PROVIDED "AS IS." WE WILL IN NO EVENT BE LIABLE FOR ANY LOSS OF DATA, LOSS OF PROFITS, COST OF
COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY OR RELIANCE DAMAGES ARISING FROM OR IN RELATION TO THIS
AGREEMENT, OR FOR ANY EQUITABLE REMEDY OF DISGORGEMENT OR OTHERWISE, HOWEVER CAUSED AND REGARDLESS OF THEORY OF
LIABILITY. IN NO EVENT WILL OUR LIABILITY UNDER THIS AGREEMENT EXCEED THE AMOUNT OF FEES DUE AND PAYABLE BY AMAZON UNDER THIS
AGREEMENT FOR THE TWELVE-MONTH PERIOD PRECEDING THE CLAIM. WE SPECIFICALLY DISCLAIM, WITH RESPECT TO ALL SERVICES, SOFTWARE,
CONTENT OR PRODUCTS PROVIDED BY OR ON BEHALF OF US IN CONNECTION WITH THIS AGREEMENT, ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT. PUBLISHER ACKNOWLEDGES AND AGREES THAT AMAZON CANNOT ENSURE THAT DIGITAL BOOKS SUBMITTED BY OR ON BEHALF OF
PUBLISHER WILL BE PROTECTED FROM THEFT OR MISUSE OR THAT CUSTOMERS WILL COMPLY WITH ANY CONTENT USAGE RULES AMAZON MAY
MAKE APPLICABLE IN CONNECTION WITH USE OF DIGITAL BOOKS, AND AMAZON WILL HAVE NO LIABILITY ARISING FROM A FAILURE OF ANY
SECURITY SYSTEM OR PROCEDURE OR OF ANY CUSTOMER TO COMPLY WITH ANY CONTENT USAGE RULES. KDP RELIES ON COMPLEX SYSTEMS
AND PROCESSES. WE STRIVE TO MAKE OUR SYSTEMS AND PROCESSES ERROR-FREE AND EFFICIENT, BUT WE CANNOT GUARANTEE THAT THEY
WILL BE, AND WE WILL HAVE NO LIABILITY ARISING FROM SYSTEM OR PROCESS FAILURES, INTERRUPTIONS, INACCURACIES, ERRORS OR
LATENCIES.
9 Force Majeure. Amazon will not be liable to you for any failure or delay in the performance of its obligations under this Agreement caused by any event or
circumstance beyond its control, including, but not limited to, denial-of-service attacks, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, and
labor conditions.
10 General Legal Provisions.
10.1 Disputes. Any dispute or claim relating in any way to this Agreement or KDP will be resolved by binding arbitration, rather than in court, except that you
may assert claims in small claims court if your claims qualify. The United States Federal Arbitration Act and federal arbitration law apply to this Agreement. There is no
judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages
and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. To
begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300
Deschutes Way SW, Suite 304, Tumwater, WA 98051, USA. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including
the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879 (in the United
States). Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000
unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not to seek attorneys’ fees and costs in arbitration unless the arbitrator determines the
claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the United States county where
you live or at another mutually agreed location. You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis
and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration you and we each waive any right to
a jury trial. You or we may bring suit in court on an individual basis only, and not in a class, consolidated or representative action, to apply for injunctive remedies. You
may bring any such suit for injunctive remedies only in the courts of the State of Washington, USA.
10.2 Applicable Law. The United States Federal Arbitration Act, applicable United States federal law, and the laws of the state of Washington, USA, without regard to
principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and Amazon relating to this Agreement or the
Program.
10.3 Other Legal provisions. This Agreement may not be amended, except in writing signed by both parties or as provided in Section 2 above. If any provision of this
Agreement is held invalid by a court or other tribunal with jurisdiction over the parties to this Agreement, that provision will be deemed to be restated to reflect as nearly
as possible the original intentions of the parties in accordance with applicable law, and the remainder of this Agreement will remain in full force and effect. The parties
to this Agreement are independent contractors. Each party will bear its own costs and expenses in performing this Agreement. The failure of either party to enforce any
provision of this Agreement will not constitute a waiver of the party's rights to subsequently enforce the provision. Any Amazon affiliate may join as a party to this
Agreement and will notify you if it does. The joining Amazon affiliate will be entitled to exercise the rights you grant under this Agreement. Each Amazon party is
severally liable for its own obligations under this Agreement and is not jointly liable for the obligations of other Amazon parties. Neither party may assign any of its
rights or obligations under this Agreement, whether by operation of law or otherwise, without the prior written consent of the other, except that (a) Amazon may assign
any of its rights and obligations under this Agreement without consent and (b) you may assign all of your rights and obligations under this Agreement to any corporation
or other entity without consent in connection with the sale of all or substantially all of your assets, but you must give Amazon written notice of the assignment no later
than ten (10) business days following the assignment. Subject to the foregoing limitation, this Agreement will be binding upon, inure to the benefit of and be enforceable
by the parties and their respective successors and assigns. This Agreement constitutes the entire agreement between the parties with respect to its subject matter,
supersedes any and all prior or contemporaneous agreements between the parties with respect to its subject matter, and does not confer upon any other person other
than the parties any rights or remedies. You consent to the use of electronic means to complete this Agreement and to provide you with any notices we give you in
relation to this Agreement. To be effective, any notice given by a party under this Agreement must be in writing and delivered (i) if by an Amazon party, via email, via a

posting on the Program website or via a message through your Program account, or (ii) if by you to Amazon Digital Services LLC, via email to kdp-
support@amazon.com with a copy to contracts-legal@amazon.com, and if by you to Amazon Media EU S.à.r.l., via email to eu-kdpcontractnotice@amazon.lu with a
copy to eu-contracts@amazon.lu. Notices will be effective and deemed received on the date transmitted or posted.
Terms and Conditions for Optional Programs and Services
Terms and Conditions for KDP Select Program.
KDP Select is an option for KDP publishers. While enrolled in KDP Select, your Digital Book must be exclusive to us and will be included in Kindle Unlimited and any
substantially equivalent Kindle subscription programs ("Kindle Subscription Programs") and the Kindle Owners’ Lending Library where it will be eligible to earn a share
of a monthly cash fund. Additionally, by including your Digital Book in KDP Select, your Digital Book will be eligible for various other KDP Select Benefits, including
enrollment in Kindle Countdown Deals, free promotions, and the ability to earn 70% royalty for sales to customers in territories outlined in the Pricing Page.
1 Exclusivity. When you include a Digital Book in KDP Select, you give us the exclusive right to sell and distribute your Digital Book in digital format while your book is
in KDP Select. During this period of exclusivity, you cannot sell or distribute, or give anyone else the right to sell or distribute, your Digital Book (or a book that is
substantially similar), in digital format in any territory where you have rights.
2 KDP Select Benefits.
2.1 Promotional Pricing Programs. During each 90-day KDP Select enrollment term, you may run your Digital Book in either a Kindle Countdown Deals or a free
promotion.
2.1(a) Kindle Countdown Deals. For additional details, please see the Kindle Countdown Deals page. Kindle Countdown Deals allow you to promote your Digital
Book for a limited period of time at increasing Promotional List Prices. If you are compliant with this Agreement, for each Digital Book sold to a customer through
Kindle Countdown Deals, the Amazon party that made the sale will pay you a Royalty based on the “Promotional List Price” that you provide, as described on the
Pricing Page, net of refunds, bad debt, and any VAT, sales or other taxes charged to a customer or applied with respect to sales to a customer. As with any List Price,
to the extent not prohibited by applicable local laws, we have the discretion to set the retail customer price at which your Digital Books are sold.
2.1(b) Free Promotions. You can schedule one or more free promotions for your Digital Book for up to a total period of 5 days during each 90-day period your Digital
Book is in KDP Select. A free promotion is the offering of your Digital Book to customers for a price of zero. You will not receive any Royalties on your Digital Book
during a free promotion. Free promotions may not be available for sales to customers in certain countries. If you don’t use all 5 free promotion days during the 90-day
period, you can’t roll them over to future periods. Scheduled start times and end times of free promotions are approximate due to potential system latencies.
2.2 Inclusion in Kindle Subscription Programs and the Kindle Owners’ Lending Library. Digital Books included in KDP Select will be automatically included in
Kindle Subscription Programs and the Kindle Owners’ Lending Library. Find more information about Kindle Subscription Programshere and more information about the
Kindle Owners' Lending Library here. Kindle Subscription Programs and the Kindle Owners’ Lending Library may not be available on all Amazon websites or to all
customers. Your Digital Book will not be available through the Kindle Owners’ Lending Library Program during any period when it is available for free in the Kindle
store.
For KDP Publishers established in France only: Pursuant to the recommendations of the France Book Mediator regarding ebooks subscription services, KDP
publishers based in France must set a price per page for each Digital Book available in the Abonnement Kindle program (the Kindle Unlimited equivalent in France).
The price per page you set will not impact your Royalties, you will continue to be paid a share of the fund as described in Section 2.3 below. Please follow the
instructions on this page to set a price per page. We have implemented the “mutualization” model among all subscribers residing in France. Please see this page for
more details.
2.3 KDP Select Fund. We will establish a fund on a monthly basis and you will be eligible to earn a share of that fund for customers reading your Digital Books
included in the Kindle Subscription Programs and Kindle Owners’ Lending Library Programs. We will allocate portions of the fund to each marketplace where the
programs are available and you will earn a share of the monthly fund based on the amount of your content read by customers in each marketplace. These shares are
your total Royalty for customer access to your Digital Books through the Kindle Subscription Programs and Kindle Owners’ Lending Library Programs. We will set, in
our discretion, the criteria for determining how much of your content is read and how to determine the proportionate allocation of the fund. We may publically announce
the top Digital Books, including the author, publisher, number of qualified reads and borrows, and KDP Select fund royalties earned.
2.4 70% Royalty in Brazil, Japan, Mexico, and India. Digital Books enrolled in KDP Select will be eligible to earn 70% royalty for sales to customers in Brazil, Japan,
Mexico, and India. The List Prices you set for Brazil, Japan, Mexico, and India must also meet the 70% List Price requirements for sales to customers in Brazil, Japan,
Mexico, and India. If your Digital Book is not enrolled in KDP Select or you do not meet the 70% List Price requirements, you will earn 35% royalty.
3 Period of Participation and Automatic Renewal. Once you include a Digital Book in KDP Select, your Digital Book will be in KDP Select for a period of 90 days,
unless we remove your Digital Book from KDP Select. Your Digital Book’s participation will automatically renew for additional 90-day periods, unless you opt
out through the KDP website before renewal. We can end KDP Select at any time in our discretion; if we do, these terms and conditions will no longer be in effect,
except Section 5 will survive. We may allow a customer who accesses your Digital Book through Kindle Subscription Programs or the Kindle Owners' Lending Library
to continue to keep it checked out for as long as they want, including after your Digital Book’s participation in KDP Select ends.
4 Book Eligibility. Because this option is for exclusive content, if you do not control the exclusive rights to your Digital Book or the primary content in your Digital Book,
you cannot include it in KDP Select. For example, if your Digital Book consists primarily of content that is in the public domain or licensed by you on a non-exclusive
basis (i.e., if others can also publish this content), you cannot include it in KDP Select. We reserve the right to determine the types of Digital Books that we accept in
KDP Select. We can choose not to accept your Digital Book in KDP Select or to remove it from KDP Select at any time in our discretion.
5 Your Commitment. Your commitment to these terms and conditions is important, and the benefits we provide to you as part of this option are conditioned on your

following through on your commitments. If you un-publish your Digital Book, we will remove it from the Kindle Subscription Programs and the Kindle Owners’ Lending
Library, but you must continue to comply with these commitments, including exclusivity, through the remainder of the Digital Book’s then-current 90-day period of
participation in KDP Select. If you don’t comply with these KDP Select terms and conditions, we will not owe you Royalties for that Digital Book for the Kindle
Subscription Programs or Kindle Owners’ Lending Library Programs, and we may offset any of those Royalties that were previously paid against future Royalties, or
require you to remit them to us. We may also withhold your Royalty payments on all your Digital Books for a period of up to 90 days while we investigate. This doesn’t
limit other remedies we have, such as prohibiting your future participation in KDP Select or KDP generally.
Terms and Conditions for Kindle MatchBook Program
You may enroll each Digital Book that you distribute through the Program in Kindle MatchBook, which allows customers who have purchased a new, physical edition of
your book from Amazon to obtain a Digital Book edition of the title at a reduced price or for free. Before including your Digital Book in Kindle MatchBook, please read
these terms and conditions carefully.
1 Enrollment. You may enroll your Digital Book in Kindle MatchBook by providing a Promotional List Price. Once enrolled, you may opt-out of Kindle MatchBook or
modify your Kindle MatchBook Promotional List Price at any time. For additional details, please see the Kindle MatchBook page.
2 Publisher Payments. If you are not in breach of your obligations under this Agreement, for each Digital Book sold to a customer through Kindle MatchBook, the
Amazon party that made the sale will pay you a Royalty based on the Promotional List Price, exclusive of VAT, that you provide, as described on in the Pricing Page,
net of refunds and bad debt. If you set a Promotional List Price as free, we will not make any payment to you based on sales of that Digital Book.
3 Customer Prices. To the extent not prohibited by applicable local laws, we have sole and complete discretion to set the retail customer price at which your Digital
Books are sold through the Kindle MatchBook program.
Terms and Conditions for KDP Pre-Orders
You may make an eligible Digital Book that meets pre-order requirements available for customer pre-order up to 90 days in advance of that Digital Book’s official
release date.
1 Enrollment. You may make your eligible Digital Book available for pre-order by choosing “pre-order” as your book release option during title set-up. We have
established important deadlines for pre-order enrollment to ensure a positive customer experience. If you miss these deadlines, we may suspend your access to pre-
order and customer pre-orders may be cancelled. For additional details on pre-order enrollment and requirements, please see the KDP pre-orders page.
2 Publisher Payments. Royalties for pre-order sales will be paid approximately 60 days following the end of the calendar month of the Digital Book’s actual release
date.
3 Pre-Order Price Guarantee. Amazon offers customers a Pre-order Price Guarantee for pre-orders on certain Amazon websites that guarantees that a customer is
charged the lowest price offered by Amazon between the time the customer places the order and the end of the day of the release date. As a result, if you lower the
List Price of a Digital Book while it is available for pre-order, we may charge customers that pre-ordered that Digital Book before the price decrease the lower price.
Your Royalty will be based on the actual price we charge customers as a result of our Pre-order Price Guarantee, net of refunds, bad debt, and any VAT, sales or other
taxes charged to a customer or applied with respect to sales to a customer.
Recent Changes to the Agreement
We updated the Agreement on the date listed at the top of this Agreement. Below is a list of sections we changed. You should carefully review the revised Agreement
in its entirety to ensure you understand fully all terms of the revised Agreement.
We modified the preamble to update references to Amazon’s Privacy Notice for individuals located in the EU.
We modified Section 4.2.

Pricing Page
Last Updated: January 1, 2015
This Pricing Page changed on the date listed above.
You can choose between 2 royalty options for each of your Digital Books, the 35% royalty option and the 70% royalty option, described below.
1. Royalties
35% Royalty Option 70% Royalty Option

A. Available Sales Territories If you choose this Royalty option for your Digital Book, it will apply If you choose this Royalty option for your Digital Book, it will apply
to sales of your Digital Book to customers in any territory. to sales of your Digital Book to customers in the following
Available Sales Territories:
Andorra

Australia
Austria
Belgium
Brazil*
Canada
France
Germany
Gibraltar
Guernsey
India*
Ireland
Isle of Man
Italy
Japan*
Jersey
Liechtenstein
Luxembourg
Mexico*
Monaco
The Netherlands
New Zealand
San Marino
Switzerland
Spain
United Kingdom
United States
Vatican City
Your Royalty on sales to customers outside the Available Sales

Territories will be as provided under the 35% Royalty Option (i.e.,
at the 35% Royalty Rate calculated as indicated for that Royalty
option).
B. Royalty Rate 35% 70%

i. Royalty Calculation for List The 35% Royalty Rate times the Digital Book's List Price The 70% Royalty Rate times the amount equal to the Digital
Price exclusive of VAT. Book's List Price, exclusive of VAT, less Delivery Costs, for sales
to customers in the Available Sales Territories indicated above.
35% Royalty Rate x (List Price – applicable VAT) = Royalty
70% Royalty Rate x (List Price – applicable VAT - Delivery Costs)
See Matching Competitor Prices below for exceptions. = Royalty
See Matching Competitor Prices below for exceptions.
ii. Royalty Calculation for The 35% Royalty Rate times the Digital Book's Promotional List The 70% Royalty Rate times the amount equal to the Digital
Promotional List Price Price, exclusive of VAT, set under the Kindle MatchBook program Book's Promotional List Price, exclusive of VAT, less Delivery
or the Kindle Countdown Deals program. Costs, for sales to customers in the Available Sales Territories
indicated above.
35% Royalty Rate x (Promotional List Price – applicable VAT) = If your Digital Book is eligible to earn the 70% Royalty Rate based
Royalty on sales of the Digital Book at the List Price, the same 70%
See Matching Competitor Prices below for exceptions. Royalty Rate will apply in calculating royalties based on sales of
your Digital Book at a Promotional List Price set under the Kindle
MatchBook program or the Kindle Countdown Deals program.
70% Royalty Rate x (Promotional List Price – applicable VAT -

Delivery Costs) = Royalty
See Matching Competitor Prices below for exceptions.
C. Delivery Costs Not applicable - we don't deduct Delivery Costs when calculating Delivery Costs are equal to the number of megabytes we
your Royalties. determine your Digital Book file contains, multiplied by the
Delivery Cost rate listed below.
Amazon.com: US $0.15/MB
Amazon.in: INR ₹7/MB
Amazon.ca: CAD $0.15/MB
Amazon.com.br: BRL R$0.30/MB
Amazon.co.uk: UK £0.10/MB

Amazon.de: €0,12/MB
Amazon.fr: €0,12/MB
Amazon.es: €0,12/MB
Amazon.it: €0,12/MB
Amazon.nl: €0,12/MB
Amazon.co.jp: ¥1/MB
Amazon.com.mx: MXN $1/MB
Amazon.com.au: AUD $0.15/MB
We will round file sizes up to the nearest kilobyte. The minimum

Delivery Cost for a Digital Book will be US$0.01 for sales in US
Dollars, INR₹1 for sales in Indian Rupees, CAD$0.01 for sales in
CAD Dollars, £0.01 for sales in GB Pounds, ¥1 in JPY, R$0.01 for
sales in Brazilian Reais, MXN$1 for sales in Mexican Pesos,
AUD$0.01 for sales in Australian Dollars, and €0.01 for sales in
Euros, regardless of file size. For sales in JPY, we will not deduct
any Delivery Cost for books 10 MB or greater.
D. Matching Competitor From time to time your book may be made available through If we price-match your Digital Book, your Royalty will be:
Prices other sales channels as part of a free promotion. It is important
that Digital Books made available through the Program have The Royalty Rate indicated above, multiplied by the price at which
promotions that are on par with free promotions of the same book we sell the Digital Book, less taxes and Delivery Costs, for sales to
in another sales channel. Therefore, if your Digital Book is customers in the Available Sales Territories.
available through another sales channel for free, we may also
make it available for free. If we match a free promotion of your Royalty Rate x (Amazon price - taxes and Delivery Costs) =
Digital Book somewhere else, your Royalty during that promotion Royalty
will be zero. (Unlike under the 70% Royalty Option, if we match a
price for your Digital Book that is above zero, it won't change the By "price-match" we mean where we sell the Digital Book in one
calculation of your Royalties indicated in B above.) or more of the Available Sales Territories at a price (net of taxes)
that is below the List Price to match a third party's sales price for
any digital or physical edition of the Digital Book, or to match our
sales price for any physical edition of the Digital Book, in any one
of the Available Sales Territories.
E. Pre-Order Price Guarantee If you lower the List Price of a Digital Book while it is available for If you lower the List Price of a Digital Book while it is available for
for KDP Pre-Orders pre-order, we will charge customers that pre-ordered that Digital pre-order, we will charge customers that pre-ordered that Digital
Book before the price decrease the lower price. Your Royalty will Book before the price decrease the lower price. Your Royalty will
be based on the actual price we charge customers as a result of be based on the actual price we charge customers as a result of
our Pre-order Price Guarantee, net of refunds, bad debt, and any our Pre-order Price Guarantee, net of refunds, bad debt, and any
VAT, sales or other taxes charged to a customer or applied with VAT, sales or other taxes charged to a customer or applied with
respect to sales to a customer. respect to sales to a customer.
*70% Royalty in Brazil, Japan, Mexico, and India. Digital Books enrolled in KDP Select will be eligible to earn 70% royalty for sales to customers in Brazil, Japan,
Mexico, and India. The List Price you set for Brazil, Japan, Mexico, and India must also meet the 70% List Price requirements for sales to customers in Brazil, Japan,
Mexico, and India. If your Digital Book is not enrolled in KDP Select or you do not meet the 70% List Price requirements, you will earn 35% royalty.
2. Royalty Calculation Examples

A. 35% Royalty Option.
i. Example:
• U.S. Dollar VAT Inclusive List Price = $0.99.
• We aren't matching a free promotion on another sales channel.
• Your Royalty per sale to a customer whose applicable VAT rate is 0%:
0.35 x ($0.99 - $0.00) = $0.35
Royalty Rate x (List Price – applicable VAT) = Royalty
0.35 x ($0.99 - $0.165) = $0.29
Applicable VAT calculation: 20% x $0.825 = $0.165. $0.825 + $0.165 = $0.99
In this example, we deduct $0.165 for taxes, equal to 20% of the tax-exclusive sale price. Effective January 1, 2015, when we sell a Digital Book to an EU customer,
the price includes value-added tax at the rate applicable to that customer based on their country of residence. As of January 1, 2015, the UK VAT rate applicable to
ebooks is 20%. Tax rates for sales in other countries vary.

ii. Example:
• Same as above but we're matching a free promotion on another sales channel.
• Your Royalty is zero.
B. 70% Royalty Option.

i. Example:
UK Pounds VAT Inclusive List Price = £1.99.

UK Delivery Costs = £0.10/MB
Book's file size is 1 MB
Applicable VAT in UK is 20%
We don't price-match your book.
Your Royalty per sale to a UK customer from Amazon.co.uk is:
0.70 x (£1.99 - £0.33 - £0.10) = £1.09

Royalty Rate x (List Price – applicable VAT - Delivery Costs) = Royalty
Applicable VAT calculation: 20% x £1.66 = £0.33. £1.66 + £0.33 = £1.99
Your Royalty per sale to a Republic of Ireland customer from Amazon.co.uk is:
Applicable VAT in IE is 23%
0.70 x (£1.99 - £0.37 - £0.10) = £1.06

Royalty Rate x (List Price – applicable VAT - Delivery Costs) = Royalty
ii. Example:
• Same as above except we price-match your book to a competitor's tax-inclusive price of £1.39.
• Your royalty per sale to a UK customer from Amazon.co.uk is:
0.70 x (£1.39 - £0.23 - £0.10) = £0.74

Royalty Rate x (Amazon price - taxes - Delivery Costs) = Royalty
C. 35% Royalty Option for Promotional List Price.

i. Example:

• U.S. Dollar VAT Inclusive Promotional List Price = $0.99.
0.35 x ($0.99 - $0.00) = $0.35
0.35 x ($0.99 - $0.165) = $0.29

Applicable VAT calculation: 20% x $0.825 = $0.165. $0.825 + $0.165 = $0.99.
ii. Example:
iii. Example:
• Same as above but book is listed as a Free Book Promotion through KDP Select.
D. 70% Royalty Option for Promotional List Price.
i. Example:

• U.S. Dollar VAT Inclusive Promotional List Price = $1.99.
• U.S. Delivery Costs = $0.15/MB

• Book's file size is 1 MB
0.70 x ($1.99 - $0.00 - $0.15) = $1.29

Royalty Rate x (Promotional List Price – Applicable VAT - Delivery Costs) = Royalty
0.70 x ($1.99 - $0.33 - $0.15) = $1.06

Royalty Rate x (List Price – Applicable VAT - Delivery Costs) = Royalty
Applicable VAT calculation: 20% x $1.66 = $0.33. $1.66 + $0.33 = $1.99.
ii. Example:
iii. Example:
• Same as above but book is listed as a Free Book Promotion through KDP Select.
3. Changing Your Royalty Options
If you would like to make changes to your Royalty options, just visit your Bookshelf. It may take up to 48 hours for your change to be effective.
4. Setting Your List Price
You must set your Digital Book's List Price (and change it from time-to-time if necessary) so that it is no higher than the list price in any sales channel for any digital or
physical edition of the Digital Book.
But if you choose the 70% Royalty Option, you must further set and adjust your List Price so that it is at least 20% below the list price in any sales channel for any
physical edition of the Digital Book.
By "list price in any sales channel," we mean the suggested or recommended retail price or, if you sell your book directly to end users, your own sales price, for an
edition of the book available outside of our Program.
5. Additional 70% Royalty Option Terms and Conditions
i. Book Eligibility: Books that consist primarily of public domain content are not eligible for the 70% Royalty Option.
ii. Distribution Territory: If you select the 70% Royalty Option for a Digital Book, you must make it available to us for distribution in each territory for which you have
appropriate distribution rights, and you must comply with any other restrictions or requirements we may provide from time to time for the 70% Royalty Option in the
Program Policies.
iii. New Features: Any new feature incorporated into the Program will apply to all Digital Books distributed under the 70% Option even if we make the feature optional
for other Digital Books.
iv. Non-Compliance: If at any time your Digital Book does not meet the requirements for the 70% Royalty Option, the Royalty for the Digital Book will be as provided in
the 35% Royalty Option and we can adjust previously reported or paid Royalties based on the 35% Royalty Option.
6. Other Pricing Terms
i. Minimum and Maximum List Prices: To be accepted in the Program, Digital Books must have List Prices within the range of minimum and maximum List Prices
indicated here.
Note that if your Digital Book is eligible for the 70% royalty option, your Digital Book will earn 70% on each sale of the Digital Book at a Promotional List Price set under
the Kindle MatchBook program or the Kindle Countdown Deals program regardless of whether the Promotional List Price is within the maximum and minimum list price
requirements for the 70% royalty option.
ii. Price Matching Determinations : If you notify us through Contact Us (by selecting the topic Pricing & Royalties – Price Matching) that you believe we have made an
error in price-matching your Digital Book, we will review the issue and make best efforts to correct the error, if any, going forward as soon as practicable.
........

EXHIBIT 2
Amazon.com Help: Profile & Community Guidelines
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EXHIBIT 3
Amazon.com Help: Conditions of Use
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OUR ADDRESS
Amazon.com, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
https://www.amazon.com
ADDITIONAL AMAZON SOFTWARE TERMS

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HOW TO SERVE A SUBPOENA OR OTHER LEGAL

PROCESS
Amazon accepts service of subpoenas or other legal process only through Amazon’s national registered
agent, Corporation Service Company (CSC). Subpoenas or other legal process may be served by
sending them to CSC at the following address:
Amazon.com, Inc.
Corporation Service Company
300 Deschutes Way SW, Suite 304
Tumwater, WA 98501
Attn: Legal Department – Legal Process
Please note also that providing detailed and accurate information at the outset will facilitate efficient
processing of your request. That information will include, for example, e-mail and/or credit card number

used to make purchases for retail purchase information; the name, e-mail, and physical address of a
seller for seller information; device serial number for Amazon devices; and IP address and complete
time stamps.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF

INTELLECTUAL PROPERTY INFRINGEMENT
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using our online form. This form may be used to report all types of intellectual property claims including,
but not limited to, copyright, trademark, and patent claims.
We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate
repeat infringers in appropriate circumstances.
We offer the following alternative to our online form for copyright complaints only. You may submit
written claims of copyright infringement to our Copyright Agent at:
Copyright Agent
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
phone: (206) 266-4064
e-mail: copyright@amazon.com
Courier address:
Copyright Agent
Amazon.com Legal Department
2021 7th Avenue
Seattle, WA 98121
USA
Written claims concerning copyright infringement must include the following information:
A physical or electronic signature of the person authorized to act on behalf of the owner of the
copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the
copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is
accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
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Case 2:18-cv-01289 Document - Blow up
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Case 2:18-cv-01289 Document 1 Filed 08/30/18 Page 1 of 46

7 UNITED STATES DISTRICT COURT

9 AMAZON.COM, INC., a Delaware No.: _____________

16 Petitioner Amazon.com, Inc. (“Amazon” or “Petitioner”), by and through its attorneys,

K&L GATES LLP

2 best seller lists.

4 Act, 9 U.S.C. § 9, confirming the American Arbitration Association (“AAA”) arbitration

6 and entry of judgment thereon pursuant to 9 U.S.C. § 13.

9 with its principal place of business in Seattle, Washington.

18 Best Sellers very seriously.

19 5. Respondent Thomas Glenn is an individual who resides in the Dominican

21 6. On one or more occasions, Respondent enrolled as a customer, seller, or

23 7. Using the website Freebookservice, Respondent created and/or used a system

26 Amazon Best Sellers.

K&L GATES LLP

1 JURISDICTION AND VENUE

8 the citizenship of the parties.

9 9. Court has personal jurisdiction over Respondents pursuant to 9 U.S.C. § 9, as

11 and served with this action via certified mail.

15 clause in Section 10.2.

17 Award giving rise to this Petition was ordered in Seattle, Washington.

22 13. Respondent Thomas Glenn established and operated Amazon account ID

23 382565051 in 2013 or earlier. Account information follows:

K&L GATES LLP

1 8401 NW 90th Street, Suite DO51-3791

K&L GATES LLP

K&L GATES LLP

1 24. On December 1, 2017, the AAA appointed Arbitrator Katherine Hendricks to

2 hear Case No. 01-17-0005-3165.

3 25. On January 3, 2018, counsel for Amazon participated in a telephonic

6 AAA, but Respondent did not appear.

10 on January 30, 2018.

12 and Respondent. Respondent served no witness list.

15 providing notice to the AAA and Respondent.

25 Tribunal Final Award at 1, attached as Ex. 4.

K&L GATES LLP

1 THE ARBITRATION HEARING AND FINAL AWARD

11 a. $75,000 pursuant to the Lanham Act

12 b. $7,500 in reasonable attorney fees

13 c. $6,800 in arbitration fees and arbitrator expenses

15 Award”) within 30 days, or by August 27, 2018. Ex. 4 at 2.

18 a. Opening any Amazon account

19 b. Selling products on any Amazon website

20 c. Accessing any Amazon service or system in any way

21 d. Interfering with the Amazon agreements of any Amazon account holder

22 e. Assisting any other person or entity with (a)-(d) above.

25 under 9 U.S.C. § 11.

K&L GATES LLP

2 the Award made on July 27, 2018.

4 (Confirmation of Arbitration Award)

7 40. Respondent owned, managed or operated Freebookservice, a third-party

8 marketing website. Through Freebookservice, Respondent reached out directly to KDP

12 www.freebookservice.com). Websites such as Freebookservice.com promise authors and

17 Amazon’s Community Guidelines. Ex. 2. Through his ownership or control of

25 KDP authors and publishers.

K&L GATES LLP

5 agreements of KDP authors and publishers.

8 $7,500 in attorneys’ fees and $6,800 in arbitration costs. Ex. 4.

18 47. Petitioner is entitled to confirmation of the Award, along with entry of

19 Judgment in conformity with the Final Award.