Rma Cisco PDF
Rma Cisco PDF
Rma Cisco PDF
Table of Contents
Returns Procedure for TAC RMA ......................................................................................................1
Returns Procedure for TAC D O A ......................................................................................................1
TAC I ssues........................................................................................................................................2
TAC S up p ort Conta cts.......................................................................................................................3
U seful L i nk s.......................................................................................................................................5
F or a l l custom ers, p a rtners, resel l ers a nd di stri butors w h o h ol d v a l i d Ci sco serv i ce contra cts, Ci sco
p rov i des a round-th e-cl ock , a w a rd-w i nni ng tech ni ca l sup p ort serv i ces, onl i ne a nd ov er th e p h one.
Y ou ca n a l so use th e Ci sco TAC S erv i ce Req uest Tool to up da te y our serv i ce req uest. Th i s tool
l ets y ou up da te a serv i ce req uest i n l ess th a n h a l f th e ti m e i t ta k es to di cta te ch a ng es to a Ci sco
rep resenta ti v e ov er th e tel ep h one. Pl us, th e tool w i l l send a n a utom a ti c a l ert to y our Ci sco TAC
eng i neer w h en y ou subm i t a ny up da tes.
F or urg ent si tua ti ons w h en y ou need to sp ea k to a n eng i neer i m m edi a tel y , refer to Ta bl e 1 to
subm i t a serv i ce req uest ov er th e tel ep h one.
O utsi de th ese l oca ti ons, conta ct th e Ci sco reg i ona l sa l es offi ce nea rest y ou, or conta ct y our l oca l
a uth ori z ed Ci sco di stri butor.
R etu r ns P r oc ed u r e for TA C R M A
Custom ers/ Pa rtners recei v e a n RMA num ber once th ey subm i t a TAC RMA v i a th e S V O tool a nd
return th e p roduct to th e return dep ot a ddress.
R etu r ns P r oc ed u r e for TA C D O A
Custom ers/ Pa rtners w h o need to subm i t dea d on a rri v a l ( D O A) p roducts sh oul d op en up a TAC
ca se i n m ost reg i ons. I n J a p a n, Custom ers/ Pa rtners subm i t D O A req uests v i a th e TAC S erv i ce
Req uest Tool a nd recei v e a n RMA num ber from th e TAC D O A tea m .
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R e s o u r c e G u id e
TA C I ssu es
How to Op e n a T A C C a s e
To op en a TAC ca se, Custom ers/ Pa rtners m a y a ccess th e TAC S erv i ce Req uest Tool a t th e
fol l ow i ng U RL s:
● E ng l i sh : h ttp : / / tool s.ci sco.com / S erv i ceReq uestTool / crea te/ l a unch .do
● J a p a nese:
h ttp : / / tool s.ci sco.com / S erv i ceReq uestTool / crea te/ Ch a ng eL oca l e.do? l oca l e= j a _ J P& forw a rd=
/ l a unch
● Cl i ck on th e l i nk “Crea te a new TAC S erv i ce Req uest.”
Th e TAC S erv i ce Req uest Tool a l l ow s Custom ers/ Pa rtners to:
How to Q u e r y a T A C C a s e
To q uery a TAC ca se, Custom ers/ Pa rtners m a y a ccess th e TAC S erv i ce Req uest Tool a t th e
fol l ow i ng U RL s:
● E ng l i sh : h ttp : / / tool s.ci sco.com / S erv i ceReq uestTool / crea te/ l a unch .do
● J a p a nese:
h ttp : / / tool s.ci sco.com / S erv i ceReq uestTool / crea te/ Ch a ng eL oca l e.do? l oca l e= j a _ J P& forw a rd=
/ l a unch
● Cl i ck on th e l i nk “Q uery a TAC S erv i ce Req uest.”
R M A S e r v i c e Or d e r T ool s
Th e RMA S erv i ce O rder Tool s si te p rov i des tool s a nd resources to strea m l i ne y our serv i ce a nd
p a rts l og i sti cs i nq ui ri es. Custom ers/ Pa rtners ca n use th e F eedba ck L i nk for subm i tti ng S V O -rel a ted
a ccess req uests, tool i ssues a nd g enera l com m ents.
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R e s o u r c e G u id e
TA C S u p p or t Contac ts
Table 1. T A C T e le p h o n e N u m b e r s
Telephone Numbers
U ni t ed S t a t es 1 8 0 0 5 5 3 2 4 4 7
1 4 0 8 5 2 6 7 2 0 9
Af rica + 32 2 70 4 5555
Au stralia 1 8 0 0 8 0 5 227
B elgiu m 0 8 0 0 94242
Canad a E nglish:
1 8 0 0 553 2447
1 40 8 526 720 9
1 8 0 0 419 950 4
E l S alv ad or * CTE :
8 0 0 176 7, Card nu m b er 91938 26 6 42
* Telef onica:
8 0 0 156 7, Card nu m b er 91938 26 6 42
E u rope + 32 2 70 4 5555
F rance 0 8 0 0 770 40 0
H u ngary * D ial 0 6 , w ait f or d ial tone and enter: 8 0 0 0 1411, Card nu m b er 32270 458 74
I nd onesia 0 0 1 8 0 3 6 1 8 38
I taly 8 0 0 78 7 8 54
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R e s o u r c e G u id e
Telephone Numbers
J apan 0 0 6 6 33 8 0 0 926
I n-cou ntry TAC P artners:
0 120 0 8 6 771
M alaysia 1 8 0 0 8 0 58 8 0
M id d le E ast + 32 2 70 4 5555
N ew Z ealand 0 8 0 0 44 6 237
N etherland s 0 8 0 0 0 20 0 791
P hilippines P L D T: 18 0 0 16 11 0 0 56
R u ssia M oscow :
( 495) 96 1-138 2
* F or a R u ssian speak ing operator:
747 3322, Card nu m b er 32270 458 76
* S ov intel f rom M oscow :
96 0 2222, Card nu m b er 32270 458 76
* S ov intel f rom S t. P etersb u rg:
346 8 0 22, Card nu m b er 32270 458 76
* S ak halin I sland s:
16 16 1, Card nu m b er 32270 458 76
S ingapore 8 0 0 6 16 1 356
S pain 90 0 997154
Taiw an 0 0 8 0 1 6 1120 6
Thailand 0 0 1 8 0 0 6 11 0 754
U ni t ed S t a t es 1 8 0 0 5 5 3 2 4 4 7
1 4 0 8 5 2 6 7 2 0 9
V ietnam 18 0 0 58 58 0 9
E ma i l A d d resses
To ensure th a t y ou h a v e th e m ost up -to-da te TAC tel ep h one num ber for a p a rti cul a r reg i on, cl i ck
h ere.
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R e s o u r c e G u id e
U sefu l L i nk s
C i s c o W or l d wi d e C u s tom e r S e r v i c e C on ta c ts :
h ttp : / / w w w .ci sco.com / w eb/ a bout/ a c49 / a c16 2/ a bout_ ci sco_ custom er_ serv i ce_ conta cts.h tm l
T A C R M A S ta tu s :
h ttp : / / tool s.ci sco.com / serv i ceordertool s/ sv osubm i t/ tool s.do
T A C R e g i on a l P h on e N u m b e r s :
h ttp : / / w w w .ci sco.com / w a rp / custom er/ 6 8 7 / D i rectory / D i rTAC.sh tm l
T A C S e r v i c e R e q u e s t T ool :
h ttp : / / tool s.ci sco.com / S erv i ceReq uestTool / crea te/ l a unch .do
P r in te d in U S A C 0 7 -4 4 2 2 7 6 -0 0 1 1 /0 7
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