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    Customer-Questionnaire of CB

    Uploaded by

    mohdanwarkamal
    The document is a questionnaire for an MBA student's research on customer opinions about HDFC Bank's online banking services. It asks for the participant's contact information and demographics. It then asks questions about their internet and banking usage, including how long they have used the internet, how often they access online banking, and which specific online banking services they use from HDFC Bank. The purpose is for an educational study and all responses will remain confidential. Participation is voluntary.

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    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Customer-Questionnaire of CB

    Uploaded by

    mohdanwarkamal
    78 views5 pages
    The document is a questionnaire for an MBA student's research on customer opinions about HDFC Bank's online banking services. It asks for the participant's contact information and demographics. It then asks questions about their internet and banking usage, including how long they have used the internet, how often they access online banking, and which specific online banking services they use from HDFC Bank. The purpose is for an educational study and all responses will remain confidential. Participation is voluntary.

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    © Attribution Non-Commercial (BY-NC)

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    The document is a questionnaire for an MBA student's research on customer opinions about HDFC Bank's online banking services. It asks for the participant's contact information and demographics. It then asks questions about their internet and banking usage, including how long they have used the internet, how often they access online banking, and which specific online banking services they use from HDFC Bank. The purpose is for an educational study and all responses will remain confidential. Participation is voluntary.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    78 views5 pages

    Customer-Questionnaire of CB

    Uploaded by

    mohdanwarkamal
    The document is a questionnaire for an MBA student's research on customer opinions about HDFC Bank's online banking services. It asks for the participant's contact information and demographics. It then asks questions about their internet and banking usage, including how long they have used the internet, how often they access online banking, and which specific online banking services they use from HDFC Bank. The purpose is for an educational study and all responses will remain confidential. Participation is voluntary.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 5

    Dear Sir/Madam,

    I am student of MBA on the topic “questionnaires related Customer's Opinions about Online
    Banking Services of HDFC Bank. I am conducting a research study to understand the behavior
    of people towards internet banking which is provided by HDFC banks. The study is for
    educational purpose only and complete confidentiality will be maintained. It will take
    approximately 20 minutes to complete the questionnaire. Kindly extend your cooperation in
    filling up this questionnaire.

    Your participation in this study is completely voluntary. There are no likely risks associated with
    this study. However, if you feel uncomfortable answering any questions, you can withdraw from
    the survey at any point. It is very important for us to learn your opinions and your cooperation
    will be highly obliged.

    Data from this research will be reported only in the aggregate. Your information will be coded
    and will remain confidential.

    1. NAME :
    2. ADDRESS :
    (Present communication address with mobile no. & mail id)

    ________________________________________________________________________
    (Permanent address with mobile no. & mail id)

    _____________________________________________________________________________
    _

    Age:

    a. Less than 20 year b. 20 – 30 years

    c. 30 – 40 years d. More than 40 years

    Gender:
    a. Male b. Female

    1
    What is the highest level of Education you have completed?

    a. HSC Passed b. Undergraduate

    c. Graduate/BE/B.Tech. d. Post-graduate

    e. Professional Education Passed. (Specify……………………)

    In which Profession you are in?

    a. Student b. Govt. Service

    c. Private Service d. Businessman

    e. Housewife

    Approximately, what is your/ your family’s monthly income?

    a. Below Rs. 10,000/- b. Rs. 10000/- to Rs. 20,000/-


    c. Rs. 20,000 to 30,000/- d. Rs. 30,000 & above
    _____________________________________________________________________________
    _
    1. Do you have Bank account?

    Yes No

    If yes then…………

    2. In which bank you have account?

    a) SBI

    b) PNB

    c) HDFC BANK

    d) CO-OPREATIVE BANK

    e) OTHER………………

    3. Do you use Internet?

    2
    Yes No

    4. Since, how long have you been using internet?

    a. Less than 1 year c. 3 – 5 years

    b. 1 – 3 years d. More than 5 years

    5. On the average, how much time (per week) do you spend with internet?

    a. 0 – 5 hrs b. 6- 10 hrs

    c. 11-15 hrs d. 16-20hrs

    e. More than 20 hrs.

    6. Where do you most often access the Internet?

    a. Home b. Office

    c. Cyber-café d. Any other means


    (Pl. Specify………………………..)

    7. What are the activities that you use Internet for?

    a. Communication (E-mail, Instant Messaging, Chat, etc.)

    b. Information Gathering (Research, News, Sports scores, Search for


    employment, etc.)

    c. Entertainment (Games, , Entertainment sites, Sports, Music, etc.)

    d. Finance (Investment portfolio, financial research, online banking, check


    stock/fund quotes, trading, etc.)

    e. Shopping (Researching purchases, purchasing, Selling, etc.)


    If choose (d)…….

    8. Branch visiting frequency

    a) Less than1 time

    b) 1 to 3times

    3
    c) 3 to 8 times

    d) 8 to 12 times

    e) over 12 times

    9. Main reason for visiting the bank. Select one.

    (a) to make a deposit

    (b) to get advice

    (c) to pay bills

    (d) to withdraw cash

    (e) other…………………

    10. Facilities provided by the bank


    a. ATM

    b. Online banking

    c. Telephone banking

    d. Mobile banking

    e. SMS banking

    11. Online Banking services used by the client from the offering by the Bank.

    a) Loan applications.

    b) Download statements.

    c) Balance checking.

    d) Application for the credit loan.

    e) Balance transfers.

    f) Payment of bills

    g) Others……………………..

    12. Most important reason for internet banking.


    4
    a) Traditional bank with the same bank.

    b) For the brand name.

    c) Better services of the bank.

    d) Others………………

    Thank you very much for your valuable support and time…..

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