LEVEL 3 DIPLOMA IN BUSINESS

ADMINISTRITION

Credits : 58
Duration : 6 months / 9 months

Londan School of International Business

www.LSIB.co.uk
admissions@lsib.co.uk
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About London School of International Busness

London School of International Business (LSIB) assasaasas

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Qualification summary

RQF level 3

Qualification credit value 58 credits

Minimum credits 40 credits

at/above level

Assessment requirements Portfolio of Evidence

The aim of this qualification is to recognise learners’

achievements within the business administration environment. It
developed learners’ understanding of the principles of processes
of business administration across a broad range of occupational
roles.
Aims and objectives of the This RQF competence-based qualification is designed for those
qualification people who are involved in Business and Administration as
their primary work activity and are seeking to develop their
career in Business Administration. This qualification was
developed in consultation with employers to ensure the content
is full and relevant to ensure learners are occupationally
competent in the workplace.
Entry guidance There are no formal entry requirements for this qualification.

This qualification is suitable for those who work within a number

of industries and job roles. It provides learners with an opportunity
to demonstrate their competence and knowledge in a wide range
of job roles.

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Progression opportunities Learners who achieve this qualification could progress into or
within employment in a number of business administration roles
and/or continue their study in this or other areas. Learners who
complete this qualification may go on to further study in related
areas such as:
• Level 3 Certificate in Customer Service
• Level 3 NVQ Diploma in Sales

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Qualification structure
To achieve a Level 3 Diploma in Business and Administration, learners must complete a
minimum of 58 credits:
1. 27 credits from GROUP A MANDATORY UNITS

2. A minimum of 13 credits from GROUP B OPTIONAL UNITS

3. A maximum of 10 credits from GROUP C OPTIONAL UNITS.

4. A maximum of 8 credits from GROUP D OPTIONAL UNITS

A minimum of 40 credits must be achieved through the completion of units at Level 3 or

above.
The total Guided Learning Hours (GLH) for this qualification is 282 hours.
The Total Qualification Time (TQT) for this qualification is 580 hours.

Unit Structures
Mandatory units are listed below.

Mandatory units

Unit ref Unit title Level Credit GLH

value
Y/506/1910 Communicate in a business
4 3 24
environment
T/506/2952 Manage personal and professional
3 3 12
development
R/506/1940 Principles of business communication
4 3 27
and information
Y/506/1941 Principles of administration
6 3 27
D/506/1942 Principles of business
10 3 74

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Optional unit group B

Unit ref. Unit title Credit Level GLH

D/506/1911 Contribute to the improvement of business
performance 6 3 33
H/506/1912 Negotiate in a business environment 4 3 18
K/506/1913 Develop a presentation 3 3 11
M/506/1914 Deliver a presentation 3 3 17
T/506/1915 Create bespoke business documents 4 3 23
Contribute to the development and
A/506/1916 6 3 21
implementation of an information system
F/506/1917 Monitor information systems 8 3 43
Evaluate the provision of business travel or
J/506/1918 5 3 30
accommodation
L/506/1919 Provide administrative support in schools 5 3 33
Administer parking and traffic challenges,
F/506/1920 5 3 31
representations and civil parking appeals
R/506/1923 Administer statutory parking and traffic
appeals 6 3 42
T/506/1932 Administer parking and traffic debt recovery 5 3 35
J/506/1935 Administer legal files 5 3 31
L/506/1936 Build legal case files 5 3 32
Y/506/1938 Manage legal case files 5 3 32
K/506/1944 Manage an office facility 4 3 21
M/506/1945 Analyse and present business data 6 3 24
Y/506/1809 Produce business documents 3 2 24
R/506/1811 Store and retrieve information 4 2 19
Y/506/1812 Produce minutes of meetings 3 2 13
D/506/1813 Handle mail 3 2 15
M/506/1816 Prepare text from shorthand 6 2 46
T/506/1817 Prepare text from recorded audio instruction 4 2 15
Y/506/2295 Maintain and issue stationery and supplies 3 2 18
L/506/1869 Contribute to the organisation of an event 3 2 23
D/506/1875 Organise business travel or accommodation 4 2 23
H/506/1876 Provide administrative support for meetings 4 2 28
T/506/1879 Administer human resource records 3 2 28
A/506/1883 Administer the recruitment and selection
process 3 2 25
R/506/1887 Administer parking dispensations 3 2 25
R/506/1890 Administer finance 4 2 21
M/506/1895 Buddy a colleague to develop their skills 3 2 19
L/506/1905 Employee rights and responsibilities 2 2 16
R/506/1954 Support environmental sustainability in a
business environment 4 4 38
D/506/1956 Resolve administrative problems 6 4 56
H/506/1957 Prepare specifications for contracts 4 4 23
K/506/1815 Prepare text from notes using touch typing 4 2 26

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Optional unit group C

Unit ref. Unit title Credit Level GLH

Promote equality, diversity and inclusion in the
T/506/1820 3 3 15
workplace
A/506/1821 Manage team performance 4 3 21
J/506/1921 Manage individuals’ performance 4 3 20
Manage individuals’ development in the
L/506/1922 3 3 10
workplace
Y/506/1924 Chair and lead meetings 3 3 10
J/506/2292 Encourage innovation 4 3 14
M/506/1928 Procure products and/or services 5 3 35
T/506/1929 Implement change 5 3 28
Implement and maintain business continuity plans
K/506/1930 4 3 25
and processes
F/506/1934 Participate in a project 3 3 19
J/506/1949 Develop and maintain professional networks 3 4 15
Y/506/1955 Develop and implement an operational plan 5 4 24
K/506/1989 Manage physical resources 4 4 26
K/506/1992 Prepare for and support quality audits 3 4 17
A/506/1995 Manage a budget 4 4 26
R/506/1999 Manage a project 7 4 38
L/506/2004 Manage business risk 6 4 27
R/506/2909 Recruitment, selection and induction practice 6 4 33
L/506/2150 Organise and deliver customer service 5 3 27
R/506/2151 Resolve customers’ complaints 4 3 22
T/502/4301 Using email 3 3 20
Y/502/4629 Word Processing Software 6 3 45
Y/502/4632 Website Software 5 3 40
J/502/4626 Spreadsheet Software 6 3 45
T/502/4623 Presentation Software 6 3 45
J/502/4397 Bespoke Software 4 3 30
T/502/4556 Database Software 6 3 45

Optional unit group D

Unit ref Unit title Credit Level GLH

F/506/2596 Principles of leadership and management 8 3 50
K/502/9933 Principles of market research 5 3 40
T/502/9935 Principles of marketing and evaluation 7 3 50
F/502/9937 Principles of digital marketing and research 7 3 50
J/502/9938 Principles of marketing stakeholder relationships 3 3 16
Y/506/2152 Understand the customer service environment 5 3 40
D/506/1939 Understand the legal context of business 6 3 44
R/503/9324 Principles of Social Media within a Business 6 3 42

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Barred units
This unit Is barred against this unit
Evaluate the provision of business travel or Organise business travel or accommodation
accommodation (J/506/1918) (D/506/1875)
Organise business travel or accommodation Evaluate the provision of business travel or
(D/506/1875) accommodation (J/506/1918)
Participate in a project (F/506/1934) Manage a project (R/506/1999)
Manage a project (R/506/1999) Participate in a project (F/506/1934)

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Title: Y/506/1910 Communicate in a business

environment
Level: 3

Credit value: 4

GLH: 24

Learning outcomes Assessment criteria

The learner will: The learner can:

1. Understand business communication 1.1 Analyse the communication needs of

models, systems and processes internal and external stakeholders
1.2 Analyse the different communication
models that support administration
1.3 Evaluate the effectiveness of different
communication systems
1.4 Explain the factors that affect the choice
of communication media
1.5 Explain the importance of using correct
grammar, sentence structure,
punctuation, spelling and conventions in
business communications
1.6 Explain the factors to be taken into
account in planning and structuring
different communication media
1.7 Explain ways of overcoming barriers to
communication
1.8 Explain the use of communications
theories and body language
1.9 Explain proof-reading techniques for
business communications
2. Be able to communicate in writing in 2.1 Identify the purpose and audience of the
business information to be communicated
2.2 Select communication media that are
appropriate to the audience and
information to be communicated
2.3 Present information in the format, layout
and style that is appropriate to the
information to be communicated

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2.4 Follow agreed business practices when

communicating in writing
2.5 Adapt the style and content of a
communication, appropriate to specific
audiences
2.6 Present written communications that are
clear, expressed in correct grammar and
reflect what is intended
2.7 Meet agreed deadlines in communicating
with others
3. Be able to communicate verbally in 3.1 Identify the nature, purpose, audience
business and use of the information to be
communicated
3.2 Use language that is correct and
appropriate for the audience’s needs
3.3 Use appropriate body language and tone
of voice to reinforce messages
3.4 Identify the meaning and implications of
information that is communicated verbally
3.5 Confirm that a recipient has understood
correctly what has been communicated
3.6 Respond in a way that is appropriate to
the situation and in accordance with
organisational policies and standards

Additional information about this unit

N/A

Unit aim (s) This unit aims to develop the knowledge and
skills required to communicate in a business
environment. Upon completion of this unit,
learners will be able to communicate in
business both in writing and verbally.
Assessment requirements specified by a Skills CFA Assessment Strategy Competence
sector or regulatory body (if appropriate) units (S/NVQ)
Details of the relationship of the unit and Business & Administration (2013) National
relevant national occupational standards Occupational Standards:
• CFABAA613 Understand how to
communicate in a business environment
• CFABAA614 Prepare to communicate in
a business environment
• CFABAA615 Communicate in a business
environment

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Title: T/506/2952 Manage personal and

professional development
Level: 3

Credit value: 3

GLH: 12

Learning outcomes Assessment criteria

The learner will: The learner can:
1. Be able to identify personal and 1.1 Compare sources of information on
professional development requirements professional development trends and
their validity
1.2 Identify trends and developments that
influence the need for professional
development
1.3 Evaluate their own current and future
personal and professional development
needs relating to the role, the team and
the organisation

2. Be able to fulfil a personal and 2.1 Evaluate the benefits of personal and
professional development plan professional development
2.2 Explain the basis on which types of
development actions are selected
2.3 Identify current and future likely skills,
knowledge and experience needs using
skills gap analysis
2.4 Agree a personal and professional
development plan that is consistent with
business needs and personal objectives
2.5 Execute the plan within the agreed
budget and timescale
2.6 Take advantage of development
opportunities made available by
professional networks or professional
bodies

3. Be able to maintain the relevance of a 3.1 Explain how to set specific, measurable,
personal and professional development achievable, realistic and time-bound
plan (SMART) objectives

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3.2 Obtain feedback on performance from a

range of valid sources
3.3 Review progress toward personal and
professional objectives
3.4 Amend the personal and professional
development plan in the light of feedback
received from others

Additional information about this unit

N/A

Unit aim (s) This unit aims to develop the knowledge and
skills required to manage personal and
professional development. Upon completion of
this unit, learners will be able to identify
personal and professional development
requirements and fulfil a personal and
professional development plan. Learners will
also be able to maintain a personal and
professional development plan ensuring its
relevance.
Assessment requirements specified by a Skills CFA Assessment Strategy Competence
sector or regulatory body (if appropriate) units (S/NVQ)
Details of the relationship of the unit and Management & Leadership (2012) National
relevant national occupational standards Occupational Standards:
• CFAM&LAA2 Develop your knowledge,
skills and competence
• CFAM&LAA1 Manage yourself

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Title: R/506/1940 Principles of business

communication and information
Level: 3

Credit value: 4

GLH: 27

Learning outcomes Assessment criteria

The learner will: The learner can:

1. Understand negotiation in a business 1.1 Explain the importance of negotiation in a

environment business environment
1.2 Explain the features and uses of different
approaches to negotiation
1.3 Identify the components of negotiation
tactics
2. Understand how to develop and deliver 2.1 Explain the different types of presentation
presentations and their requirements
2.2 Explain how different resources can be
used to develop a presentation
2.3 Explain different methods of giving
presentations
2.4 Explain best practice in delivering
presentations
2.5 Explain how to collect and use feedback
on a presentation
3. Understand how to create bespoke 3.1 Explain the characteristics of bespoke
business documents documents
3.2 Explain the factors to be taken into
account in creating and presenting
bespoke documents
3.3 Explain the legal requirements and
procedures for gathering information for
bespoke documents
3.4 Explain techniques to create bespoke
business documents
3.5 Explain how to gain approval of bespoke
documents
4. Understand information systems in a 4.1 Explain the typical stages of information
business environment system development

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4.2 Analyse the benefits and limitations of

different information systems
4.3 Explain legal, security and confidentiality
requirements for information systems in a
business environment
4.4 Explain how to monitor the use and
effectiveness of an information system

Additional information about this unit

N/A

Unit aim (s) This unit aims to develop knowledge and

understanding regarding the key principles of
business communication and information.
Upon completion of this unit, learners will have
developed an understanding of a variety of
business principles, including negotiation in a
business environment, the development and
delivery of presentations, the creation of
bespoke business documents, and the use of
information systems.
Assessment requirements specified by a N/A
sector or regulatory body (if appropriate)
Details of the relationship of the unit and Business & Administration (2013) National
relevant national occupational standards Occupational Standards

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Title: Y/506/1941 Principles of administration

Level: 3

Credit value: 6

GLH: 27

Learning outcomes Assessment criteria

The learner will: The learner can:

1. Understand how to manage an office 1.1 Explain the legal requirements relating to
facility the management of office facilities
1.2 Describe the typical services provided by
an office facility
1.3 Explain how to establish office
management procedures
1.4 Explain how to manage office resources
1.5 Explain techniques to monitor and
manage work flows
1.6 Explain typical support and welfare
facilities for office workers
2. Understand health and safety in a 2.1 Explain the legal obligations of the
business environment employer for health and safety in the
workplace
2.2 Explain an individual’s responsibilities for
health and safety in the workplace
2.3 Describe accident and emergency
procedures
3. Understand how to take minutes of 3.1 Explain the purpose of meeting minutes
meetings 3.2 Explain the legal implications of meeting
minutes
3.3 Explain the importance of accuracy in
minute taking
3.4 Describe what should and should not be
included in different types of meeting
minutes
3.5 Describe how to take notes during
meetings

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4. Understand how to chair, lead and 4.1 Explain the features and purpose of
manage meetings different types of formal and informal
meeting
4.2 Explain the role and responsibilities of the
chair
4.3 Explain the role of others in a meeting
4.4 Explain techniques to facilitate a meeting
4.5 Explain the information requirements of a
meeting before, during and after a
meeting
5. Understand how to supervise an 5.1 Explain the use of targets and budgets to
administration team manage workloads
5.2 Explain how to allocate work to individual
team members
5.3 Explain different quality management
techniques to manage the performance of
an administrative team
5.4 Explain the techniques used to identify
the need for improvements in team
outputs and standards
6. Understand how to organise events 6.1 Explain the characteristics, requirements
and purposes of different types of events
6.2 Explain the types of information and
information sources needed to organise
an event
6.3 Explain how to plan an event
6.4 Explain how to identify the right resources
from an event plan
6.5 Describe the likely types of information
needed by delegates before, during and
after an event

Additional information about this unit

N/A

Unit aim (s) This unit aims to develop knowledge and

understanding regarding administration and
introduces learners to the key principles of
administration. Upon completion of this unit,
learners will have developed an understanding
of a variety of administration principles,
including the management of an office facility,
health and safety in a business environment,
and the supervision of an administration team.

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Learners will also present knowledge of

minute taking, chairing, leading and managing
meetings, and event organisation, and the use
of information systems.
Assessment requirements specified by a N/A
sector or regulatory body (if appropriate)
Details of the relationship of the unit and Business & Administration (2013) National
relevant national occupational standards Occupational Standards

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Title: D/506/1942 Principles of business

Level: 3

Credit value: 10

GLH: 74

Learning outcomes Assessment criteria

The learner will: The learner can:

1. Understand business markets 1.1 Explain the characteristics of different

business markets
1.2 Explain the nature of interactions
between businesses within a market
1.3 Explain how an organisation’s goals may
be shaped by the market in which it
operates
1.4 Describe the legal obligations of a
business
2. Understand business innovation and 2.1 Define business innovation
growth 2.2 Explain the uses of models of business
innovation
2.3 Identify sources of support and guidance
for business innovation
2.4 Explain the process of product or service
development
2.5 Explain the benefits, risks and
implications associated with innovation

3. Understand financial management 3.1 Explain the importance of financial

viability for an organisation
3.2 Explain the consequences of poor
financial management
3.3 Explain different financial terminology
4. Understand business budgeting 4.1 Explain the uses of a budget
4.2 Explain how to manage a budget
5. Understand sales and marketing 5.1 Explain the principles of marketing
5.2 Explain a sales process
5.3 Explain the features and uses of market
research

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5.4 Explain the value of a brand to an

organisation
5.5 Explain the relationship between sales
and marketing
Additional information about this unit
N/A

Unit aim (s) This unit aims to develop knowledge and

understanding regarding business and
introduces learners to the key principles of
business. Upon completion of this unit,
learners will develop an understanding of a
variety of business principles, including
business markets, business innovation and
growth, and sales and marketing. Learners will
also present knowledge of financial
management and business budgeting.
Assessment requirements specified by a N/A
sector or regulatory body (if appropriate)
Details of the relationship of the unit and Business & Administration (2013) National
relevant national occupational standards Occupational Standards

LONDON SCHOOL OF INTERNATIONAL BUSINESS www.LSIB.CO.UK