6040prob Statement

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INFS-6040 MANAGEMENT INFORMATION SYSTEMS

Writing Problem Statements

According to John W. Creswell, “A problem, [then,] might be defined as the issue that exists in literature, theory, or
practice that leads to the need for the study” (1994, p. 50). Creswell makes other suggestions for drafting
introductions and problem statements:

The first paragraph or two of the introduction needs to establish the problem or issue that leads to the study.
Keep the following essential points in mind as the “problem” is presented and composed:

 Write an opening sentence that stimulates interest as well as conveys an issue to which a broad
readership can relate.

 Specify the problem (dilemma, issue) leading to the study. What issue establishes a strong
rationale or need to conduct the study?

 Indicate why the problem is important.

 Focus the problem statement on the key concept being tested [or explored].

 As a general rule, refrain from using quotes in a lead sentence.

 Stay away from idiomatic expressions or trite phrases (e.g., The lecture method remains a “sacred
cow” among most college and university instructors).

 Consider numeric information for impact (e.g., Every year an estimated 5 million Americans
experience the death of an immediate family member).

 Consider short sentences for impact. (p. 50)

Guidelines specifically for Problem Statements:

 Formulate the problem statement in one sentence.

 Do not write the problem statement in the form of a question.

 Do not formulate the problem statement with a “built-in” solution.

 Make sure the problem statement is clear and concise.

 Make sure the problem has a narrow focus.

Some examples:

“Strategic Energy’s ABP billing software is billing customers more than once for the same meter read.”

“After an electrical outage, service restoration time for American Electric Power’s customers must be shortened.”

“User training on the XYZ System has been ineffective in addressing management’s requirement that users generate
reports without IT assistance.”

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Creswell, J.W. (1994). Research design: Qualitative and quantitative approaches. Thousand Oaks, CA: Sage
Publications, Inc.

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