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    Williamsport Hospital - Group Report Ver2

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    Ameya Pandit
    The document analyzes different approaches to allocating physical therapists across service lines at Williamsport Hospital. It compares the pros and cons of a service line approach versus the traditional departmental approach. It then calculates the optimal number of physical therapists needed for the head injury service line and each of the other major service lines to meet a 95% service level based on historical patient volume data. Overall, 31 physical therapists would be needed to meet the 95% service level across all service lines using the service line approach, requiring the hospital to hire 6 additional therapists. As an alternative, the document proposes organizing a swing team of therapists that can flexibly support different service lines based on daily patient demand.

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    Williamsport Hospital - Group Report Ver2

    Uploaded by

    Ameya Pandit
    101 views3 pages
    The document analyzes different approaches to allocating physical therapists across service lines at Williamsport Hospital. It compares the pros and cons of a service line approach versus the traditional departmental approach. It then calculates the optimal number of physical therapists needed for the head injury service line and each of the other major service lines to meet a 95% service level based on historical patient volume data. Overall, 31 physical therapists would be needed to meet the 95% service level across all service lines using the service line approach, requiring the hospital to hire 6 additional therapists. As an alternative, the document proposes organizing a swing team of therapists that can flexibly support different service lines based on daily patient demand.

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    Williamsport Hospital_Group Report

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    Williamsport Hospital_Group Report Ver2

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    The document analyzes different approaches to allocating physical therapists across service lines at Williamsport Hospital. It compares the pros and cons of a service line approach versus the traditional departmental approach. It then calculates the optimal number of physical therapists needed for the head injury service line and each of the other major service lines to meet a 95% service level based on historical patient volume data. Overall, 31 physical therapists would be needed to meet the 95% service level across all service lines using the service line approach, requiring the hospital to hire 6 additional therapists. As an alternative, the document proposes organizing a swing team of therapists that can flexibly support different service lines based on daily patient demand.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    101 views3 pages

    Williamsport Hospital - Group Report Ver2

    Uploaded by

    Ameya Pandit
    The document analyzes different approaches to allocating physical therapists across service lines at Williamsport Hospital. It compares the pros and cons of a service line approach versus the traditional departmental approach. It then calculates the optimal number of physical therapists needed for the head injury service line and each of the other major service lines to meet a 95% service level based on historical patient volume data. Overall, 31 physical therapists would be needed to meet the 95% service level across all service lines using the service line approach, requiring the hospital to hire 6 additional therapists. As an alternative, the document proposes organizing a swing team of therapists that can flexibly support different service lines based on daily patient demand.

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    ISOM 5700 Operations Management

    Group Assignment 1

    Williamsport Hospital

    Analyzing pros and cons of service line approach


    Service Line Approach
    Pros Cons
    Less weekly meetings and more time spent Insufficient physical therapists could be
    treating patients bottleneck and cause idle time for other therapists
    Better interdisciplinary sharing and quicker Higher staffing costs
    decision making
    More consistent treatment by care providers

    Allocation of therapists for head injury


    When four physical therapists are assigned to the head injury service line, they have the capacity to
    treat 12 (4 x 3) patients per day. For the head injury line, the mean is 9.07 and the standard deviation
    is 3.01. Thus, we know the outcome of NORMINV (Probability, 9.07, 3.01) is 12, and need to find
    the probability. Using Solver in Excel, the probability is 83.47%, i.e. the probability that the demand
    for physical therapy will not be met on a particular day is 16.53% (1 - 0.8347).

    When a service level of at least 95% is required, using NORMINV (95%, 9.07, 3.01), we get the
    result of 14.02. This is the capacity to treat the number of patients per day. As each physical therapist
    can serve three patients per day, the physical therapists would need to be assigned to head injury line
    is 5 (14.02/ 3 = 4.67, rounded up to 5).

    Head Injury Line


    Mean 9.07 patients/day
    Std Dev 3.01
    Physical therapist capacity 3 patients/day
    No. of physical therapists 4
    Capacity to treat patients per day 12 11.99999533
    Service Level 83%
    Targeted Service Level 95%
    Optimal no. of physical therapists 4.67
    5

    Therapists allocation as per different service line


    In a single physical therapy department, the required number of physical therapists are 25
    (exact number to be at 24.9). If physical therapists are assigned to each of the other four other
    service lines, all at the service level of 95%, the allocation is as following:

    No. of Physical No. of Physical


    Service Line Mean Std Dev Therapists Therapists
    (raw data) (rounded up)
    Head Injury 9.07 3.01 4.68 5
    Stroke 14.58 3.82 6.95 7
    Spinal Cord, Neuro-injury, multi-
    6.81 2.61 3.70 4
    trauma
    Orthopedic, Arthritis,
    amputation, pain syndrome, 28.40 5.33 12.39 13
    debility/other
    Pulmonary, Cardiac 2.99 1.73 1.94 2
    TOTAL 31

    Single Physical Therapy Department

    Mean no. of patients per day 61.84


    Std Dev 7.9
    Required no. of physical therapists 24.9~25

    More physical therapists are required in the Service line approach as they can't switch to or
    support other departments. This would mean that the hospital needs to hire 6 more therapists
    to continue with the service line approach.
    Organising a Swing team as another option
    To capture the benefits of the service lines while still maintaining a reasonable utilization level
    of physical therapists, we offer an alternative solution by using a Swing team.

     The total patient days is 22,571, which means that we need at least 21 physical
    therapists to achieve the 50% service level. (=22,571/365/3)
     For each service line, we calculated the no. of physical therapists that can satisfied the
    need based on the daily average no. of patients.
     For example, for the head injury service line, we can know that the average no. of
    patients per day is 9.07, and it means that we need at least 3 therapists. (=3,311/365/3)
     We allocate these 20 therapists to each group as settled therapists according to the
    number we calculated in question 2. And for the rest of the therapists, we place them in
    a swing team.
     The therapists in the swing team will then be allocated to different service lines
    according to the actual number of patients for each day.

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