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En Sample Letter Delayed Flight

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Sample Letter: Delayed Flight – Passenger Rights as per Flight Compensation Regulation

261/2004

Jane Doe

Any Street 1

1010 Anytown

REGISTERED LETTER

XYZ Airlines

XYZ Street 1

1010 Anytown Place, date

Dear Sir/Madam,

The departure of the flight

from x to x
flight number x
on x
which had been duly booked and paid for, was delayed by x hours.

The final destination was reached with x hours’ delay.

In accordance with Regulation (EC) 261/2004, I herewith assert the following claims:

 No services were rendered or offered during the delay. I therefore incurred the following
expenses:
- Meals and refreshments: x euros
- Communications (telephone/email/fax): x euros
- Hotel expenses: x euros
- Transfer expenses between airport and hotel: x euros

 Pursuant to Art. 7 of Regulation (EC) 261/2004 in conjunction with the rulings passed by
the ECJ (joined cases C-402/07 and C-432/07, and joined cases C-581/10 and C-
629/10), I am also entitled to compensation. In this context, I refer to the strict ruling on
extraordinary circumstances passed by the highest court of justice, on which grounds I
request you to pay the compensation due to me, the amount of which is calculated in
accordance with the flight distance and therefore totals x euros (x euros per person).
Please remit your payment to the following bank account:

Bank:
Account holder:
IBAN:
BIC:

Should I receive no reply within the next six weeks, or if your response is unsatisfactory, I shall
immediately contact the Agency for Passenger Rights with a request to assert my claims.

Kind regards

xxx

Encl. Invoices for..., invoice for hotel accommodation, invoice for transfer between airport and
hotel

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