En Sample Letter Delayed Flight
En Sample Letter Delayed Flight
En Sample Letter Delayed Flight
261/2004
Jane Doe
Any Street 1
1010 Anytown
REGISTERED LETTER
XYZ Airlines
XYZ Street 1
Dear Sir/Madam,
from x to x
flight number x
on x
which had been duly booked and paid for, was delayed by x hours.
In accordance with Regulation (EC) 261/2004, I herewith assert the following claims:
No services were rendered or offered during the delay. I therefore incurred the following
expenses:
- Meals and refreshments: x euros
- Communications (telephone/email/fax): x euros
- Hotel expenses: x euros
- Transfer expenses between airport and hotel: x euros
Pursuant to Art. 7 of Regulation (EC) 261/2004 in conjunction with the rulings passed by
the ECJ (joined cases C-402/07 and C-432/07, and joined cases C-581/10 and C-
629/10), I am also entitled to compensation. In this context, I refer to the strict ruling on
extraordinary circumstances passed by the highest court of justice, on which grounds I
request you to pay the compensation due to me, the amount of which is calculated in
accordance with the flight distance and therefore totals x euros (x euros per person).
Please remit your payment to the following bank account:
Bank:
Account holder:
IBAN:
BIC:
Should I receive no reply within the next six weeks, or if your response is unsatisfactory, I shall
immediately contact the Agency for Passenger Rights with a request to assert my claims.
Kind regards
xxx
Encl. Invoices for..., invoice for hotel accommodation, invoice for transfer between airport and
hotel