AN ORGANISATION STUDY ON ROYAL INFOTECH

A REPORT

ON

Internship study conducted at

Global logistics services inc.

BY

NIKITHA N REDDY

1CR17MB51

Submitted to:

VISVESVARAYA TECHNOLOGICAL UNIVERSITY

BELAGAVI

In partial fulfilment of the requirement for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

Under the guidance of

INTERNAL GUIDE EXTERNAL GUIDE

DR POONAM MISHRA
CHANDRASEKHAR

ASSISTANT PROFESSOR. MD

Department of Management Studies and Research Centre

CMR Institute of Technology,

#132, AECS layout, IT park road, Bangalore-560037

(2017-19 Batch)

CMR INSTITUTE OF TECHNOLOGY

 Department of Management Studies & Research Centre

#132, AECS Layout, IT Park Road

Bangalore-560037

(2017-19 Batch)

CERTIFICATE

This is to certify that (Nikitha N Reddy) bearing USN (1CR17MB51), is a bonafide student of
Master of Business Administration course of the Institute (2017-2019 Batch), affiliated to
Visvesvaraya Technological University, Belagavi. The Internship report on “A study conducted
at (GLOBAL LOGISTICAL SERVICES INC) is prepared under the guidance of
(CHANDRASEKHAR) in partial fulfilment of the requirements for the award of degree of
Master of Business Administration of Visvesvaraya Technological University, Belagavi,
Karnataka.

Signature of Internal Guide Signature of HOD Signature of Principal

CMR INSTITUTE OF TECHNOLOGY

 Department of Management Studies & Research Centre

132, AECS Layout, IT Park Road

Bangalore-560037

DECLARATION

I Nikitha N Reddy(USN 1CR17MB51), hereby declare that the Internship report on “A study
conducted at GLOBAL LOGISTIC SERVICS INC, BANGALORE “has been independently
carried out by under the guidance of DR POONAM MISHRA, Assistant professor, Department
of management studies, CMR Institute of Technology.

I also declare that this internship work towards the partial fulfillment of the university
regulations for the award of degree of MASTER OF BUSINESS ADMINISTRATION by
Visvesvaraya Technology University, Belagavi.

I have undergone a summer internship for a period of 4 weeks. I further declare that this report is
based on the original study undertaken by me and has not been submitted to any other institution
for the award of any degree.

Place: Bangalore Signature of the student

AN ORGANISATION STUDY ON ADVANCE CABLE TECHNOLOGIES PVT.LTD

 CMR INSTITUTE OF TECHNOLOGY

Department of Management Studies & Research Centre

132, AECS Layout, IT Park Road

Bangalore-560037

ACKNOWLEDGEMENT

I wish to pledge and reward my deep sense of gratitude for all those who have made this
Internship Report alive.

I would like to express my sincere word of thanks to Dr Sanjay Jain Principal, CMR
INSTITUTE OF TECHNOLOGY, for his valuable support and guidance throughout the
course of my internship

I would like to express my heart-felt gratitude to thank Dr S Gokul Krishnan HOD, Dept. of
Management Studies, and CMR INSTISTUTE OF TECHNOLOGY for his guidance and
support throughout the course of my internship.

I gratefully indebted to my internal faculty guide Dr Poonam mishra faculty, Dept. of

Management Studies, CMR INSTITUTE OF TECHNOLOGY, for encouraging me and for
his constant support throughout the course of Internship and helping me to complete it
successfully.

Special note of gratitude goes to my external guide Nikitha N Reddy for providing me an
opportunity to work in this corporate exposure and for his support and guidance in this endeavor.

I wish to thank all the staff of the organization to help me work on my project. I finally thank my
family and friends for their constant support and guidance.

Student’s Name: Nikitha n Reddy

 CONTENTS

Chapter no Topics Page no

Executive summary, 6

Chapter 1 Introduction about the internship, Objectives

of the study and Industry profile
7 - 11

Chapter 2 Organizational Profile 12 - 23

Chapter 3 Mckinsey’s 7s Framework 24 - 33

Chapter 4 SWOT Analysis 34 - 37

Chapter 5 Analysis of financial statement 38 - 41

Chapter 6 Learning Experience 42 - 43

 Bibliography, Annexure & Weekly Report 44 -

EXECUTIVE SUMMARY
The internship done for 4 weeks (from 24/07/2018 to 19/08/2018) on the topic
ORGANISATION STUDY” This implant training is undertaken at global logistics
services inc. In this study, I have applied all my concepts that I have learnt in the
classroom, to get a practical exposure in the organization study. The study is conducted
by the observation and the data that I have collected from the organization.

This report is divided into six chapters. The first chapter of this study deals with
introduction about the internship and industry profile of global logistics services inc. In
order to understand how the organization is structured and what are the various activities
carried out in the company the study is carried on, the second chapter of the report deals
with the Organization profile which includes the background of the firm, nature of
business it is involved in, Vision/Mission & Quality policies, Product profile, Ownership
pattern and Achievements of the Company. The third chapter is about the McKinsey 7S
framework. The fourth chapter is about the SWOT Analysis of the Organization. The
fifth chapter is the Financial Analysis of the Company. The sixth chapter is the
Conclusion of the report and the Learning experience.

The Internship helped the candidate to Learn new skills and add it to their knowledge
base while gaining confidence in their abilities. It also provided an opportunity for the
candidate to practice communication and teamwork skills, to gain Industry knowledge
from the organization and professionals. It offered a platform to apply some of the ideas
learned in course and provide a bridge between course and the professional world.

In this study, I have applied all my concepts that I have learnt in the classroom, to get a
practical exposure in the organization study. The study is conducted by the observation
and the data that I have collected from the organization.

CHAPTER 1
INTRODUCTION ABOUT INTERNSHIP, INDUSTRY PROFILE
 INTRODUCTION TO INTERNSHIP

As internship is an official program offered by a business to its potential employees. Interns

work either low maintenance or full time at an organization for a specific timeframe. Temporary
jobs are most mainstream with students or graduate understudies who work between one to four
months and have an objective to increase pragmatic work or research related understanding.

This project generally focuses on the overall organizations study. It comprises to

different areas that deal with the different aspects of the organizations and is
fundamental to understand the organizational change. This report is prepared on the
basis of 4 week’s practical experience in the company which helped me to know about
the company over all operation and activities. It is a job oriented process which aim to
develop special skills related to the job. Through internship process, effort is made to
increase realistic skill along with empirical knowledge.

Under internship, business organization or technical institute and college or university

jointly impart training for students during his bachelor or master degree. The objective
of such programmed is to strike a balance between theoretical and practical knowledge.
Educational institute impart theoretical knowledge to their students but for practical
knowledge they are sent to business organization.

An internship is a pre-professional work experience that provides students, recent

graduates, and career changes with a chance to find out more about a certain career. For
students, internships provide a way to gain work experience, supplement academic
classes and, in some cases, and may be earn college credit points. Internships could be
paid or unpaid. Even when its paid, remuneration is modest.

Internships usually go on for six to twelve weeks and are the time that coincides with
the holidays, I did it only for 4 weeks to gain the relevant knowledge and skills required
in the field as well as add weight to the resume.

My intention was for a period of four weeks starting from June 25 th to July 21st. I went
every day. I enjoyed work and had a great experience with departmental heads and other
employees who helped me and guided me during internship period. The data collected is
of secondary type basically from the head of departments related to the unit.

Each of the unit heads guided me about their particular operations and its working
styles, the processes that they carry out in the department. Not only through the word of
mouth but also I got an opportunity to study the processes offered by the company in
present scenario to the customers. Just not once that I could go and approach them and
gather information but I had a chance to meet them any number of times when I had any
doubts they would help me give me all the information I needed when they were free.

I have done internship at “global logistics services inc” the company has not given
much information regarding this company overall operation activities because I did not
have enough time to study but I have gained something about its sales and service.

 OBJECTIVE OF THE STUDY

 Apply classroom theory

What have I learned in the classroom, which relates to the world of work? How are the
concepts I have read about in textbooks applied in practice? What theories, ideas, or
concepts might be applied in my career area.

 Skill development

What new skills will I learn or hope to learn during the internship? Some skills you may
have the chance to develop include: operating office or computer equipment; handling a
variety of situations simultaneously; organizing or analyzing data, records, or budgets; or
improving teamwork, writing, and speaking abilities. Assignments and work environment
will determine the types of skills developed.

 Personal development
 It is important to understand how to communicate knowledge to strangers, supervisors, and
peers. Be aware of when to speak and when to listen. Try to understand the employer’s
organizational chart (formal or informal). What is a typical career path? What sort of education
and experience is normally required in each line of work

 Be Specific

Learning objectives should be specific to provide understanding of the your needs and direction.
Concrete objectives will increase the likelihood that the internship will be a successful. Review
the examples below to distinguish the differences between vague and specific learning
objectives. Work to avoid vague language as you create your learning objectives for your
upcoming internship. Note how to deal with pressure, tension, and praise in work relationships.

 Share

Once the internship learning objectives have been created list them on the Learning
Plan to submit to the Internship coordinator for approval into the MHR Internship class.
Communicate these objectives with your site supervisor who can help you find ways to
accomplish your objectives during the course of the internship

 Industry Profile

Logistics is the management of the stream of resources between the purpose of

beginning and the purpose of utilization keeping in mind the end goal to meet a few
prerequisites, for instance, of clients or companies. The assets oversaw in coordination
can incorporate physical things, for example, nourishment, materials, hardware, fluids,
and staff, and dynamic things, for example, time, data, particles, and vitality.

The co ordinations of physical things normally include the reconciliation of data stream
of material and of taking care of, creation, bundling, stock, transportation, warehousing
and regularly security. The many-sided quality of coordination can be displayed,
investigated, pictured, and upgraded by devoted reproduction programming. The
minimization of the utilization of assets is a typical inspiration. Designing and
overseeing distribution centers are a focal worry for both business coordination and
military coordination.

Logistics Viewpoints

Inbounding logistics is one of the essential procedures of coordination, focusing on

obtaining and organizing the inbound development of materials, parts, or potentially
completed stock from providers to assembling or get together plants, stockrooms, or
retail stores. Outbound logistics is the procedure identified with the capacity and
development of the last item and the related data streams from the finish of the
generation line to the end client.

Logistics Fields

Given the services performed by logisticians, the main fields of logistics can be broken
down as follows:

 Procurement logistics
 Production logistics
 Distribution logistics
 After-sales logistics
 Disposal logistics
 Reverse logistics
 Green logistics
 Global logistics
 Domestics logistics
 Concierge Service
 RAM logistics
Logistics Specialist inventories supplies in a storeroom aboard the aircraft carrier USS George
H.W.Bush.
Procurement Logistics

Procurement logistics consists of activities such as market research, requirements

planning, make-or-buy decisions, supplier management, ordering, and order controlling. The
targets in procurement logistics might be contradictory: maximizing efficiency by concentrating
on core competences, outsourcing while maintaining the autonomy of the company, or
minimizing procurement costs while maximizing security within the supply process.

Production Logistics

Production logistics connects procurement to distribution logistics. Its main function is to

use available production capacities to produce the products needed in distribution logistics.
Production logistics activities are related to organizational concepts, layout planning, production
planning, and control.

Distribution Logistics

Distribution logistics has, as main tasks, the delivery of the finished products to the
customer. It consists of order processing, warehousing, and transportation. Distribution logistics
is necessary because the time, place, and quantity of production differs with the time, place, and
quantity of consumption.

Disposal Logistics
 Disposal logistics has as its main function to reduce logistics cost(s) and enhance
service(s) related to the disposal of waste produced during the operation of a business.

Reverse Logistics

Reverse logistics denotes all those operations related to the reuse of products and
materials. The reverse logistics process includes the management and the sale of surpluses, as
well as products being returned to vendors from buyers. Reverse logistics stands for all
operations related to the reuse of products and materials. It is "the process of planning,
implementing, and controlling the efficient, cost effective flow of raw materials, in-process
inventory, finished goods and related information from the point of consumption to the point of
origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is
the process of moving goods from their typical final destination for the purpose of capturing
value, or proper disposal. The opposite of reverse logistics is forward logistics."

Green Logistics

Green logistics describes all attempts to measure and minimize the ecological impact of
logistics activities. This includes all activities of the forward and reverse flows. This can be
achieved through intermodal freight transport, path optimization, vehicle saturation and city
logistics.

RAM Logistics

RAM Logistics combines both business logistics and military logistics since it is
concerned with highly complicated technological systems for which Reliability, Availability and
Maintainability are essential, ex: telecommunication systems and military supercomputers.

Military Logistics

Punjab Regiment used mules for carrying cargo during WWII. Animals have been used
for logistic purposes by different people throughout history, the Roman army in particular
preferred mules over donkeys for their carrying capacity.In military science, maintaining one's
supply lines while disrupting those of the enemy is a crucial aspect. Some would say the most
crucial element of military strategy, since an armed force without resources and transportation is
defenseless. The defeat of the British in the American War of Independence and the defeat of the
Axis in the African theater of World War II are attributed by some scholars to logistical failures.
The historical leaders Hannibal Barca, Alexander the Great, and the Duke of Wellington are
considered to have been logistical geniuses.

Military have a significant need for logistics solutions and so have developed advanced
implementations. Integrated Logistics Support (ILS) is a discipline used in military industries to
ensure an easily supportable system with a robust customer service (logistic) concept at the
lowest cost and in line with (often high) reliability, availability, maintainability, and other
requirements, as defined for the project. In military logistics, logistics officers manage how and
when to move resources to the places they are needed.

Supply chain management in military logistics often deals with a number of variables in
predicting cost, deterioration, consumption, and future demand. The United States Armed Forces
categorical supply classification was developed in such a way that categories of supply with
similar consumption variables are grouped together for planning purposes. For instance,
peacetime consumption of ammunition and fuel will be considerably lower than wartime
consumption of these items, whereas other classes of supply such as subsistence and clothing
have a relatively consistent consumption rate regardless of war or peace.

Some classes of supply have a linear demand relationship: as more troops are added,
more supply items are needed; or as more equipment is used, more fuel and ammunition are
consumed. Other classes of supply must consider a third variable besides usage and quantity:
time. As equipment ages, more and more repair parts are needed over time, even when usage and
quantity stays consistent. By recording and analyzing these trends over time and applying them
to future scenarios, the US Armed Forces can accurately supply troops with the items necessary
at the precise moment they are needed. History has shown that good logistical planning creates a
lean and efficient fighting force. The lack thereof can lead to a clunky, slow, and ill-equipped
force with too much or too little supply.

Business Logistics

One definition of business logistics speaks of "having the right item in the right quantity
at the right time at the right place for the right price in the right condition to the right customer".
Business logistics incorporates all industry sectors and aims to manage the fruition of project life
cycles, supply chains, and resultant efficiencies.

The term business logistics has evolved since the 1960s due to the increasing complexity
of supplying businesses with materials and shipping out products in an increasingly globalized
supply chain, leading to a call for professionals called "supply chain logisticians".

In business logistics may have either an internal focus (inbound logistics) or an external
focus (outbound logistics), covering the flow and storage of materials from point of origin to
point of consumption (see supply-chain management). The main functions of a qualified
logistician include inventory management, purchasing, transportation, warehousing, consultation
and the organizing and planning of these activities. Logisticians combine a professional
knowledge of each of these functions to coordinate resources in an organization.

Logistics Management

Logistics management is that part of the supply chain that plans, implements, and
controls the efficient, effective forward and reverses flow and storage of goods, services, and
related information between the point of origin and the point of consumption in order to meet
customer requirements.

The Chartered Institute of Logistics and Transport (CILT), established in the United
Kingdom in 1919, received a Royal Charter in 1926. The Chartered Institute is one of the
professional bodies or institutions for the logistics and transport sectors that offers professional
qualifications or degrees in logistics management. CILT programs can be studied at centers
around UK, some of which also offer distance learning options. The institute also has overseas
branches namely The Chartered Institute of Logistics & Transport Australia (CILTA) in Australia
and Chartered Institute of Logistics and Transport in Hong Kong (CILTHK) in Hong Kong.

Second-Party Logistics Service (2PL) Providers (Asset-Based Logistics Industry):

Second-party logistics service providers, or asset-based logistics service providers, invest

heavily in fixed assets such as aircraft, ships, trucking fleets, and terminals. They provide
services to their customers through their own assets.
Hierarchy of the logistics industry

Third-Party Logistics

Africk and Calkins (1994) refer to 3PL as 'a relationship between a shipper and a third
party which, compared with basic services, has more customized offerings, encompasses a
broader number of service functions and is characterized by a longer-term, more mutually
beneficial relationship'. Fung et al., (2005) defined 3PL service providers wherein 'a Third Party
handles and integrates different logistics functions, involving some management capacity of
supply chain integration, e.g., freight forwarders'.

Third-party logistics service providers are generally asset-light or non-asset based. Third-
party logistics services providers include contract logistics (CL) service providers and FFs.

• Contract Logistics (CL) Service Providers

Beginning 1980, a new class of non-asset-based services providers has emerged in the
market. The core activities of CL service providers include managing inventory for third parties
and offering other value-added activities such as pick-and-pack, assembly, labeling, quality
control, reconditioning, and reverse logistics.
• Freight Forwarders (FFs)

The freight forwarder (FF) is one of two service providers under the banner of 3PL. A
person or company would normally contact a travel agent if they plan to travel and FFs if they
wish to send a shipment to another party. The companies who offer services to senders or
receivers by shipping goods from the place of origin to the place of destination are called FFs.
FFs are broadly divided into domestic freight forwarders and international freight forwarders
(IFFs).

Shippers and consignees would not normally contact airlines or shipping lines to ship
their cargo because airlines and shipping lines normally only offer basic cargo space from
airports or ports of origin to airports or ports of destination. Under normal circumstances, airlines
and shipping lines would not offer ancillary services such as collection and/or delivery of
shipments, preparation of related documents for transportation, and customs clearance. In
contrast, IFFs offer one-stop service from collection of the shipments, preparation of export
documents, booking the required space from airlines or shipping lines, to clearing the goods at
destinations and delivering to final consignees.

Merger Global (2008) states that the global supply network has changed considerably
with trade liberalization. Sourcing and manufacturing have been progressively shifting from high
labour cost markets such as the United States and Western Europe to low labour cost markets
such as China. The shift started 30 years ago with low-value consumer products and is moving
up the product value spectrum. As sourcing patterns have shifted, manufacturers and retailers
have increasingly relied on FFs to be the network managers of their intercontinental supply
chains. The reliance of end users on forwarders has created a US$ 115 billion industry (Merger
Global, 2008).

Fourth-Party Logistics

The term 'fourth-party logistics provider' (4PL service providers) is a trademarked term
owned by Anderson Consulting. The term refers to the evolution in logistics of suppliers
formerly focused on warehousing and transportation (third-party logistics providers) into
suppliers offering a more integrated service. Among other services, 4PL services include supply
chain integration and solutions, change management capabilities, and value-added services.
Basically, 4PL companies are 3PL providers that either have added these capabilities to their
services or have formed alliances to provide these services. Thus, a 4PL provider is a supply
chain integrator that assembles and manages the resources, capabilities, and technology of its
own organization with those of complementary service providers to deliver a comprehensive
supply chain solution. The providers leverage the competencies of 3PL providers and business
process managers to deliver a supply chain solution through a centralized point of contact.

Emergency Logistics

Emergency logistics is a term used by the logistics, supply chain, and manufacturing industries to
denote specific time-critical modes of transport used to move goods or objects rapidly in the
event of an emergency. The reason for enlisting emergency logistics services could be a
production delay or anticipated production delay, or an urgent need for specialized equipment to
prevent events such as aircraft being grounded (also known as "aircraft on ground"

CHAPTER 2
COMPANY PROFILE
 Background of logistic services inc
 GLOBAL LOGISTICS SERVICE INC was established in the year 2005 to provide the
international Air and Ocean Freight forwarding services between India to worldwide
countries. They also provide a cost effective, seamless and tailor made door to door
solution in connecting all the peoples in international and domestic all over the places to
satisfy all logistics needs. They are young and aggressive company which have been well
known, we called us” Global Logistics Service inc-is the best" and internationally and
domestic market reputable in the line of this main business.

GLOBAL LOGISTICS SERVICE INC was established to provide the international Air
and Ocean Freight forwarding services between India to worldwide countries. They also
provide a cost effective, seamless and tailor made door to door solution intern in
international and domestic all over the places to satisfy all logistics needs. Offices are
strategically located to service our clients better. The main office is situated at
International Airport and the Bureau of Customs which is hardly walk able distance from
International and Domestic airports. Therefore, they have immediate access to port
authorities, and other government offices, as well as non-government entities essential to
the processing, releasing shipments as per the request of our valuable customers as well
as delivery of goods on time. They sub-contacted warehouse, TRANSORIENT, is
located near the port terminal including our warehouse thus, enabling our operations to
load group age container ahead of the closing time while it is convenient for clients who
wants to load their cargo in the last minute.

 Nature of the business

Global Logistics Services Inc is an International Freight Forwarder & Customs Broker-Customs
Clearing Agent in India Having headquartered in Bangalore, with branches in Chennai, Mumbai
& New Delhi, Company was established in the year 2005, by a team of Professionals, who have
extensive experience of over 15 years in the freight forwarding/Logistics Industry, Our Global
Presence is based on partnerships with several of the world’s leading Global and Regional
logistics companies Joined the Partners Regional or Worldwide strategic partners on a Non
Exclusive Basis.

Fast & Quality Service Transports: All it takes is just one call and you can be sure that your
shipment will be handled effectively. They pick up goods from the point of origin, arrange
transportation and loading secure necessary documents and permits processed with government
and non-government entities as may be required, monitor cargo movement, notify consignee of
shipment arrival at the designated port, and deliver shipments to the consignee's door step or
warehouse. This holds true for both import and export shipments.

Strategic Location: offices are strategically located to service our clients better. The main office
is situated at International Airport and the Bureau of Customs 20 minutes away from
International and Domestic airports. Therefore, they have immediate access to port authorities,
and other government offices, as well as non-government entities essential to the processing,
releasing clearance as well as delivery of goods. Our sub-contacted warehouse,
TRANSORIENT, is located near the port terminal including our warehouse thus, enabling our
operations to load group age container ahead of the closing time while it is convenient for clients
who wants to load their cargo in the last minute.

Efficient and reliable service: They have the conviction that time is always of essence. That is
why it has been our practice to make sure that we book our shipment on the next available flight
or voyage for faster transit time. For Customs clearance and release of incoming shipments, they
commit a day lead-time for shipments by air or case to case basis. While within 2 days lead time
for sea freight shipments. Both lead time commits commence upon submission of original and
complete documents by the consignee. We have highly trained, dynamic, and efficient staff by
extensive experience in shipping and freight forwarding industry to handle all our customers’
needs. They guarantee prompt service and full customer satisfaction for every shipment handle.

Rates: having established the GLOBAL LOGISTICS SERVICE INC name, we enjoy
considerable support from partners and friends in the industry. Our proven track records in sales
enable us to negotiate competitive rates from major shipping lines and carriers, which in turn, is
being enjoyed by our customs.

Safe delivery of cargo right at the consignee's door step: they ensure safety of goods entrusted to
our care by having our staff go with the delivery vehicles to personally supervise the loading and
unloading of the cargo they are approved Customs Broker by Indian Customs. They have
professionals to handle your imports and Exports shipments with Indian customs compliances.
They facilitate to make the Import Duty payment through our PD Account with customs
designated Bank at Air Cargo complex.

Highly reliable global network: they have established good business relationship with our agents
worldwide. Our actions are always guided by the principle that ''Trust is something that can not
be bought, but earned'' that is why we make sure that we deal with trustworthy, competent, and
reliable partners.

Global Logistics have excellent relationship with every airlines and shipping lines to get the best
negotiation freight rates and have immense understanding and extensive experience in Indian
Customs Compliances.

At Global Logistics, our professional team takes the time to understand each client’s
requirements and find solution’s that best suits your need of Logistics Industry. They offer
quality of services, by employing a more personalized approach to overseas & Indian customers,
for all your requirements related to Airfreight and Ocean freight -LC/ FCL shipments, as an
agent or exporter, as the case may be, to develop solutions that take time and cost requirements
into consideration. we are sincerely Looking forward to handle your business

 Mission and vision

GLOBAL LOGISTICS SERVICE INC was established to provide the international Air and
Ocean Freight forwarding services between India to worldwide countries. We also provide a cost
effective, seamless and tailor made door to door solution incomes in international and domestic
all over the places to satisfy all logistics needs.

 The quality policy

They are committed to provide quality logistics services consistently at reasonable price and to
continually improve the same to achieve customers delight on a sustainable basis.

 Services

 International Freight Forwarding ( Air & Sea)

 Customs clearance & Brokerage

 Consolidation & De-consolidation

 Transshipment cargo handling

 Guidance and Assistance in Security sealing and Certification

 Door to Door service

 Re-Export

 Packing, Crating & Transportation

 Specialized in Handling DGR Shipments

 Exhibition cargo movement

 Temporary & ATA Carnet

 Project cargo services

 Vendor management

 Vessel charter Services

Air Freight: the air freight services give flexibility and speed when they move valuable time-
sensitive goods. They offer an extensive global network combined with a selected network
qualified agents, best-in-class air carriers and quality sub-contractors. The service covers almost
every origin and destination. They offer both full and partial charter and they are committed to
meeting any capacity and transit time needs, applying our unified service levels from pick-up to
delivery at destination.

Global Logistic provides its clients with the advanced technology and infrastructure needed to
meet today's business challenges. Technology that helps you moves goods quickly, arrange for
shipments more efficiently, and offer a wider range services. At the same time, it helps you
deliver a higher level of personalize service.

 Iata/fiata certification
 recognition and awards from leading carriers

 presence in all gateways and major airports of India

 door pickup and door delivery

 charter operations

 consoles for import and export from and to major destination gateways

 dedicated customer support personnel at all location send to end solutions

Sea freight: Sea freight department handles LCL & FCL containers. Due to having very old
organization since 2005. They have good relationship with shipping company & agents who
offer best competitive Sea freight rates from India. They have also special contracts for good
volumes over 50 TEUS. Through the network of overseas partners; the service covers the globe
and will take cargo from source to final destination anywhere in the world. Shipments of 20' or
40' FCL Containers as well as smaller LCL Console cargo are handled with same individual care.
For us no cargo is big or small every size is valuable.
LCL: (Less Than Container Load) Consolidation of cargo to all major ports across continents.

FCL:(Full Container Load) 20'GP, 40'GP, & 40'HC Container service for volume cargo.

BREAK BULK: Break bulk service from Mumbai port for cargo not suitable for containerization
on break bulk vessels. With tie-ups with all leading shipping lines and reserved slots we ensure
the best possible freight rates and transit times for your cargo to reach its Sea port or door.

HAZARDOUS CARGO: they have a qualified team of personal who are certified to handle
hazardous cargo shipments which require a high degree of care and observation to minute details
far each class of cargo.

NVOCC: the sister company is a NVOCC (Non Vessel Operating Common Carries) ZIM
WORLD FREIGHT.

Inland Transportation: Road transportation includes door to door delivery. It has many years of
experience in all types of commodities and can deliver your goods to any country quickly & cost
effectively. Door to door, with the overseas affiliated companies and agents, they are able to offer
a total transportation service for imports and exports. The services include booking from all
Indian major airports at very competitive rates.

Packaging: Global Logistics an established name in cargo and freight handling now offers
complete solutions for Packaging and Logistics of Hazardous Chemicals. They have our own
warehouse equipped with fire extinguishers, insurance, loading trolleys, etc all of which facilitate
smooth handling of hazardous cargo. They will assist you in completion of shipper declaration
for dangerous goods and they will be providing the required label at additional cost.

 Ownership Patten

 Sole Proprietorship

A Sole proprietorship is a person business that is not registered with the state like a
limited liability company (LLC) or corporation you don’t have to do anything special or
 file any papers to set up a sole proprietorship. You create one just by going into business
for yourself.

Legally, a sole proprietorship is inseparable from its owner the business and the owner
are one and the same. This means the owner of the business reports business income and
losses on his or her personal tax return and is personally liable for any business-related
obligations, such as debts or court judgments.

CHANDRA SHEKAR is the MD of the organization.

 Future Goals

 To grow rapidly by designing new product strategies.

 By commissioning the advanced components to build advanced products, which are in

great demand in the market.

 Growth and prosperity.

 CHAPTER 3

MCKINSEY’S 7S FRAMEWORK
Model of Mckinsey's 7s Framework
The model is most often used as an organizational analysis tool to assess and monitor changes in
the internal situation of an organization.
The model is based on the theory that, for an organization to perform well, these seven elements
need to be aligned and mutually reinforcing. So, the model can be used to help identify what
needs to be realigned to improve performance, or to maintain alignment (and performance)
during other types of change.
Whatever the type of change restructuring, new processes, organizational merger, new systems,
change of leadership, and so on – the model can be used to understand how the organizational
elements are interrelated, and so ensure that the wider impact of changes made in one area is
taken into consideration.
The Seven Interdependent Elements
The basic premise of the model is that there are seven internal aspects of an organization that
need to be aligned if it is to be successful

Hard Elements
Strategy - Purpose of the business and the way the organization seeks to enhance its competitive
advantage.
Structure - Division of activities; integration and coordination mechanisms.
Systems - Formal procedures for measurement, reward and resource allocation.

Soft Elements
Shared Values- organisations norms and behavioural patterns among the employees.
Skills - The organization's core competencies and distinctive capabilities.
Staff - Organization's human resources, demographic, educational and attitudinal characteristics.
Style - Typical behaviour patterns of key groups, such as managers, and other professionals.
McKinsey’s 7s Frame work of global logistics services inc

Strategies

A strategy refers to a set of actions that start with and must maintain. It includes integrated vision
and direction of the company in which a desires, articulates, communicates and implement.
A major strategy currently being practiced by global logistics services Inc is in doing business is
by providing integrated logistics solutions and by offering value added services to customers.
The aim is to build a long-term relationship with the customers by providing one-stop solution.
This improves the efficiency and also enables the company to concentrate on their core activities
another strategy adopted by them is to expand and establish themselves on an international level
through alliances.

Structure

The structure typically hierarchical arrangement of lines of authority, communications, rights and
duties of an organization. Organizational structure determines how the roles, power and
responsibilities are assigned, controlled and coordinated and how information flows between the
different levels of management.

A structure depends on the organization’s objectives and strategy. In a centralized structure, the
top layer of management has most of the decision making power is power is distributed and the
departments and divisions may have different degrees of independence.

MD

CHIEF
EXECUTIVE
 MANAGER

ASSISTANT
MANAGER

DOCUMENTATION
DEPARTMENT OPERATION ACCOUNTS
SALES AND
DEPARTMENT DEPARTMENT
MARKETING
DEPARTMENT

Sales and marketing function

SALES AND
MARKETING
MMANAGER

SALES
EXECUTIVE

SALES AND
LOGISTICS
SUPERVIOSER

STAFF
Structure of operations department

OPERATION
MANAGER
OPERATION
SUPPORTING

HEAD OF HEAD OF
HEAD
TRANSPORAT FREIGHT
TRANSPORTATION
ATION MANAGEME
OPERATIONS
NT

STAFFS

The operations department holds all the major activities with regarding to goods movement from
place exporter to the ship. It has both functions for import and export. So normally this
department has high priority in the functioning. The procedure also differ from the type of cargo
and the purpose of export and import. Generally documents filing and customs is the divisions
that perform most activities in this department. The procedure for export are is a follows:

Obtaining the cargo and documents from exporter

Arrangement of carrier

Filing the documents

Customs examination

Staffing

Container initiation

Bill of lading
 Tracking

Import procedure

Import general manifest

Bill of entry(request letter reference with consignee, shipper, material)

Bill of entry filing

Cargo assessment/auditing

Duty

Cargo release

System
Logistics Company includes on-time delivery and ensuring safety of shipments. The processing
and assembly of products by Logistic also means that they can be held accountable for faulty
products and product recalls.

The firm has used various systems for the benefits for an organization in during its day to day
work present it has well managed CRM the following are the major system followed by the
company

 Cargo handling services

 Storage and warehousing services

 Transport agency services

 Other auxiliary services (transport document preparation, etc.)

 Maritime transport and internal waterways transport services

 Wholesale retail and trading services

 Air, rail and road transports/courier services

CRM is gradually helping organizations capture a better understanding of customer needs and
behavior. Software companies have now introduced advanced solutions to integrate sales,
services, marketing, order management, pricing, etc., which has helped improve customer
satisfaction and enabled them to deliver goods on time.

STYLE

Company differs from each other in their styles of working. It may be refers to the reporting
relationship between the superiors and the subordinates and reporting relationship will convey
the style of the company
Company follows top down and bottom up styles
 The company follows a formal relationship with their subordinates and superiors
 The workers are known as staff
 The difference in pay is based on the level of responsibility and performance
 It conveys the flow of communication

SHARED VALUES

Shared value of the global logistic services inc can be characterized as the whole of the norms,
views and culture shared by the people working in the organization. The values are the things
which maintain company ethics and culture. It serves the customers as well as retaining the
customers.

Global logistics services Inc strives for excellence and act with integrity. They create value
through innovation. Global logistic services Inc is committed to employee career development to
give people the chance to excel at their jobs to achieve personal fulfillment through strong
succession planning and employee training initiative.

 they are a team first

 they respect, trust and help each other

 act with integrity

  They strive for excellence in all we do

 They create a value through innovation

 Celebrate success

Global logistic services inc is a child labor free organization. Workers are aged from 18 years
and so on. Children below 18 years of age are not allowed into the organization and also not
allowed to work.

STAFF

The most valuable asset of global logistics services inc is its 150 employees, including 20
qualified professionals

Staffing is a process of acquiring human resources for the organization and assuring that they
have potential contribution to the achievement of the organizational goals, thus staffing is
selection, placement, training and development of appropriate and qualified employees.

Global logistic service inc generally prefers to have qualified and dedicated management
professionals in case of staffing process.

Global logistic services inc provides flexible work environment to the employees and lower
employee turnover.

The most valuable asset of global logistics services inc is its 150 employees, including 20
qualified
professionals
These include skilled, and unskilled workers. Employees work at different levels in the company.

Skilled workers 135 approx.

Unskilled 15 approx.
SKILL

The organization skill matrix consists of following skills. The skills are listed below
 Marketing skills
 Leadership skill
 Problem solving skill
 Communication skill
 Skills regarding export and import procedure
Steps taken by the company to impart the knowledge about above skills are:
 Conducting wokshop from proffestional bodies
 Seminars I conducted to all employees about the leadership and communication skill

The training provided by the company to employee is

On- job training

30 days of induction program is conducted to each and every employee of the company

 Three kinds of learning are thought to employees.

 Individual learning

 Team learning

 Organizational learning
 CHAPTER 4
SWOT ANALYSIS

SWOT analysis is one of the strategies for by and large structure plan in the association which is
utilized to assess strength, weakness, oppurtunity and threats. It is likewise used to distinguish
which is positive and which is negative to the association to accomplish great targets.

SWOT ANALYSIS

Strengths

 High level of resources and surplus

 Smooth communication and good management relation
  The company has strong financials and highly committed team of experienced and skilled
manpower with depth knowledge of multimodal logistics business

 Divers customers portfolios- the company caters to wide spectrums of the client from
various industries such as consumer goods, industrial and oil

Weakness

 Lack of patent protection

 The company uses its equity funds

 Increasing debt to equity ratio

 Huge capital outlay

 Poor customer contract

 Low brand recall

Opportunity

 Customers delights by the way of efficient responds and integrated multimodal services
 Increase in the revenue by diversification and product differenction

 Availability of new technology

 Supply scale can influence wide scale action

Threats

 Government policies over import and export

 Threats of big players

 New entrants with better technologies

 CHAPTER 5
ANALYSIS OF FINANCIAL STATEMENT
Balance sheet of global logistics services
Balance sheet March 2017 March 2016

Total Share Capital 9.93 9.93

Equity Share Capital 9.93 9.93

Preference Share Capital 0.00 0.00

Reserves 33.15 34.00

Revaluation Reserves 0.00 0.00

Net worth 43.08 43.93

Secured Loans 62.26 41.43

Unsecured Loans 0.00 0.00

Total Debt 62.26 41.43

Total Liabilities 105.34 85.36

Gross Block 24.56 64.52

Less: Accum. Depreciation 0.00 39.84

Net Block 24.56 24.68

Capital Work in Progress 0.00 0.14

Investments 1.81 1.35

Inventories 3.14 3.28

Sundry Debtors 58.79 39.48

Cash and Bank Balance 5.16 1.28

Total Current Assets 67.09 44.04

Loans and Advances 24.38 24.85

Fixed Deposits 0.00 0.00

Total CA, Loans and 91.47 68.89

Advances

Deferred Credit 0.00 0.00

All the numbers have been rounded off to two decimal numbers. Any descrerencies in any table
between the total and the sums of the amounts listed are due to rounding of

Analyzing and interpreting of balance sheet and profit and loss account

Here, company has higher current ratio in the year 2017 than 2016, this indicates higher short
term solvency and ability to pay off its current liabilities out of current asset It is a supplementary
to current ratio in the view from 2016 to 2017, the company has gradually improved in meeting
short-term obligation without waiting for realization of resources

Review of the balance sheet

The share capital is constant; no share has been issued or purchased by public comparing 2016 to
2017 as this leads to no new capital in the year 2017

 Reserves compare to 2016, the reserves in 2017 are less, this indicates the company profit
has been reduced, the profit amount will be kept aside as reserves for particular purpose
(i.e. pay bonus, pay off debt etc)
 Net worth amount by which assets exceed liabilities. It is also called as book value of
share holders equity comparing the year 2016 & 2017 The net worth and book value has
been reduced, this shows value of assets has been reduced over liabilities while
comparing two years

 Secured loans are loan where company receives loans by keeping co-lateral documents in
the bank. In the year 2016=41.43 loan has been received by co-lateral In the year 2017
no loan has been paid by company. but has received further loan to 62.26, this indicates
the company needs more government support

 Total liabilities: compare to 2016 in the year 2017 , the liabilities is increased, this shows
the company is in the struggling situation

 Net block: means sum total of all assets of the company valued at their coat os acquisition
over depreciation. The company has less assets compare to 2016.
 Investment: compare to year 2016, in the year 2017 the company has invested more in
assumptions to receive profits.

 Sundry debtors: the number of debtors and value payable to debtors has increased
comparing two years so this states the company has more liabilities of debt to pay.

 Cash and bank balance: compare to two years cash and bank balance in 2017 is more and
this indicates the company has kept more amount ideal compare previous year.
 CHAPTER 6
LEARNING EXPERIENCE

As per the VTU’s guidance I have undertaken in logistic company (Organization Study) at global
logistic service Inc in Bangalore. I had Good experience in logistics company .It is great
experience of interaction with the company employees and going through the company’s data
has given rich experience of logistics. It has given me an Opportunity to study the human
behavior and also makes me ready to face different situations, which would normally come
across while on work in the office.

During the Four weeks, It was totally a new experience entering into the company. I spent most
of my time in export, import and marketing departments, interacting with people etc.

This internship is a great learning experience in the logistics industry. Now I have a better
picture of what is required for importing and exporting the products the numerous documents,
the container requirement, who is involved in the importing process, what terms are the
importers using for trade, how the importing is done, how the costs factor in the process. This
internship is my first experience in the logistics industry. Documents requires are Commercial
Invoice (and the invoice prescribed by the importer), Packing list. Certificate of Inspection,
Certificate of Insurance/Insurance Policy. Bill of Lading/Airway bill/Combined Transport
Documents. Certificate of Origin, bill of exchange, Shipment Advice. And export documents are
Commercial Invoice. A commercial invoice is a bill for the goods from the seller to the buyer,
Export Packing List, Pro Forma Invoice, Airway Bill, Generic Certificate of Origin, Dangerous
Goods Certificate, Insurance Certificate, Shipper’s Letter of Instruction.

At global logistic service Inc. I was able to understand practical view point of skills, strategy
function of department it has helped me to know the importance and to what extent they are
required as the company is a team works it as shown the importance of shared values. SWOT
analysis helps the company to frame strategy to achieve goals of the company.
 The atmosphere was so friendly and I did not feel anything of difficulty during the whole
training period of four weeks which gave me an great deal information and knowledge as to how
an organization really functions.

The training provided an opportunity to relate classroom learning with the reality of
management. My constant interaction with the top management people including the executives,
the supervisors and customers has indeed widened my horizons of knowledge. Ultimate to say
the training period in the company was a wonderful small time in the huge corporate world.
During this internship training I got the following opportunities and constraints

Opportunities

 To work in friendly environment

 Helpful staff of the company
 To interact with more professional guys
 To enhance the knowledge
 Team spirit