Eyebeam 1.5 For Mac: User Guide

eyeBeam 1.
5 for Mac
User Guide
CounterPath eyeBeam 1.5 for Mac
CounterPath Solutions, Inc.

Suite 300, Bentall One Centre
505 Burrard Street Box 95
Vancouver BC V7X 1M3
Tel: 1.604.320.3344
sales@counterpath.com www.counterpath.com
© 2006
This document contains information proprietary to Counterpath Solutions, Inc., and shall not be used for
engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath
Solutions, Inc.
CounterPath, eyeBeam, and the logo are trademarks of CounterPath Solutions Inc.
The content of this publication is intended to demonstrate typical uses and capabilities of the eyeBeam 1.5
softphone application from CounterPath Solutions Inc. Users of this material must determine for themselves
whether the information contained herein applies to a particular IP-based networking system.
CounterPath makes no warranty regarding the content of this document, including—but not limited to—implied
warranties of fitness for any particular purpose.
In no case will CounterPath or persons involved in the production of this documented material be liable for any
incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
This manual corresponds to eyeBeam version 1.5.10

Contents
Introduction................................................................................................................................ 1
What is eyeBeam? .............................................................................................................. 1
Installation and Setup................................................................................................................. 2
Getting Ready ..................................................................................................................... 2
Installing eyeBeam ............................................................................................................. 3
Configuring eyeBeam ......................................................................................................... 3
Setting up for Voicemail ..................................................................................................... 5
Setting up a Contacts List ................................................................................................... 5
Using the Softphone................................................................................................................... 6
The Onscreen Phone ........................................................................................................... 6
Starting eyeBeam ................................................................................................................ 7
Placing a Call ...................................................................................................................... 8
Answering a Call ................................................................................................................ 9
Handling a Call ................................................................................................................... 10
Conference Calls ................................................................................................................. 13
Managing Calls and Contacts .................................................................................................... 16
Calls & Contacts Drawer .................................................................................................... 16
Contacts Tab ....................................................................................................................... 17
Calls Tab ............................................................................................................................. 21
Availability ......................................................................................................................... 23
Privacy Rules ...................................................................................................................... 27
Instant Messaging (IM).............................................................................................................. 29
The eyeBeam Menu ................................................................................................................... 30
Options ................................................................................................................................ 31
SIP Account Settings .......................................................................................................... 42
Privacy Rules ...................................................................................................................... 57
Open Diagnostic Log and Folder ........................................................................................ 58
Appendix A: Application Hot Keys .......................................................................................... 59
Appendix B: Dialing Plan ......................................................................................................... 60
Appendix C: Location of Data Files ......................................................................................... 65
Appendix D: Glossary .............................................................................................................. 66
1
1 Introduction
1.1 What is eyeBeam?

CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your telephony experience with
your desktop and mobile computer solutions. With the click of a button or the tap on the keyboard you can dial,
answer, or choose how you want to personally manage your calls and availability. And whether you prefer
wired or wireless, eyeBeam lets you use a multitude of headset devices to maximize your telephony experience,
rather than being restricted by a traditional telephone receiver.
Designed to work over internet-based phone systems, eyeBeam provides Voice over Internet Protocol (VoIP)
solutions using an internet-based telephony server within your company’s local area network and/or over your
local internet VoIP service provider.
Standard Telephone Features

The eyeBeam 1.5 softphone has all the standard telephone features, including:
• Six lines.
• Call display and Message waiting indicator (MWI).
• Speakerphone.
• Mute.
• Redial.
• Hold.
• Do not disturb.
• Call ignore.
• Call history – list of received, missed, dialed and blocked calls.
• Call forward, Call transfer.
• Call record.
• Six-party audio conferencing.
• Four-party video conferencing.
Enhanced Features and Functions

The eyeBeam 1.5 softphone also supports the following VoIP features and functions:
• Instant messaging and presence using the SIMPLE protocol.
• Managed contact list – importing and exporting contacts between eyeBeam and other applications.
• Log in with up to ten different VoIP service providers.
• Zero-touch configuration of audio and video devices; no tuning wizard is required.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for the following audio codecs:
DVI4, DVI4 Wideband, G.711aLaw, G.711uLaw, G.729, GSM, iLBC, L16 PCM Wideband, Speex,
Speex FEC, Speex Wideband, Speex Wideband FEC. For more information on audio codecs, see page 36.
• Support for the following video codecs:
H.263, H.263+ 1998.
• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and
network conditions. eyeBeam switches the codec within a call in response to changing network conditions.
• SIP compliance to 3261 SIP standard.
• STUN and ICE NAT traversal. XTunnels for firewall traversal.
• Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).
1
2 Installation and Setup
2.1 Getting Ready

After choosing a VoIP service provider, you will need the following information:
• User name
• Password
• Authorization Name
• Domain
• Proxy address and port *
• STUN server address and port*
• XTunnels server address and port*
* not all VoIP service providers use this information
• Operating System: Mac OS™ 10.3.9 or above. Plus QuickTime™ 7, if not already part of the operating
system
• Connection: IP network connection (broadband, LAN, wireless)
Multimedia Device Requirements

eyeBeam requires both speakers and a microphone to make calls. Any of the following configurations are
acceptable:
• Built-in speakers and microphone
• USB multimedia headset
Optimized Devices
eyeBeam is optimized to work with Apple iSight™
Video Cameras
Calls made with eyeBeam will work without a video camera, but one is necessary to allow other parties to see
your image. eyeBeam will work with most USB video cameras.
2
2.2 Installing eyeBeam

1. The download file is an internet-enabled disk image. Therefore, most browsers should mount the file
automatically. If this does not happen on your computer, locate and double-click the .dmg file after
download.
2. Read the license agreement and click Agree to proceed.
3. Drag the application icon to the folder allocated for installation — normally the Applications folder. If you
do not have permission to install to the Applications folder, eyeBeam can be installed to another folder.
Uninstalling eyeBeam
Uninstall eyeBeam as you would uninstall any other program: Drag the eyeBeam icon to the Trash.
2.3 Configuring eyeBeam

1. . If eyeBeam is not already running, start it as you would any other program. The softphone appears.
2. The Call display shows Initializing, followed by Discovering network. If no accounts have been set up, the
final message is Awaiting proxy login information. You must set up accounts. See “Setting up Accounts” on
page 4.
3. Make sure that you have enabled at least one account. You can enable more than one account at the same
time. Each time you start eyeBeam, you will automatically be logged into every enabled account.
To enable an account, click at the top of the softphone, choose SIP Account Settings and click enable for
the desired account. For more information on enabling, see page 42.
3
Setting up Accounts
1. Create the account: Click at the top of the phone and choose SIP Account Settings. Click Add. The
Properties of Account window appears.
2. In the Account tab, complete the User Details area
3. For the remaining tabs, you can accept the default settings, or you change them to suit your setup. Settings
that you may need to change immediately include:
• Account tab, Domain Proxy area.
• Topology tab, if your computer is on a network and/or behind a firewall.
• Security tab, if you want to set up secure calls.
For complete details on the Account Settings window, see “SIP Account Settings” on page 42.
4
2.4 Setting up for Voicemail

Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in
eyeBeam. See “Account Properties – Voicemail” on page 45. In particularly:
• If you want to be able to connect to voicemail by clicking on the Call display, you must complete the
Number to dial for checking voicemail field.
• If you want to be able to send incoming calls to voicemail by clicking on the Call
display, you must complete the Number for sending calls to voicemail field.
2.5 Setting up a Contacts List

Use of a Contacts list is optional, but is the most efficent way to make calls. You can set up contacts in several
ways:
• During a call that you place or recieve, you can add the other party to you contact list. See “Add to Contacts
List” on page 10.
• You can add numbers to the Contacts list one by one. See “Adding a Contact” on page 18.
• You can import a contact list from a file or from another application. See “Importing Contacts” on page 20.
• You can retrieve a remotely stored contact list using WebDAV or XCap. See “Using Remote Storage” on
page 20.
For general information on contacts, see “Contacts Tab” on page 17.
5
3 Using the Softphone
3.1 The Onscreen Phone
Video Drawer Display and Dialpad Calls & Contacts Drawer

Adjust Camera Minimize Availability
Menu Hide
Dial Hang up
Microphone Control Speaker Control

Auto Answer, Auto Conference
Do Not Disturb, Conference
Display
The following information and icons may appear on the Call display:
Video Drawer
This drawer appears only on versions of eyeBeam that include video functionality. To display this drawer, click
the black button toward the extreme left edge of the softphone application. You can open (display) and close
(hide) this drawer at any time. You can click the to display the standard window for setting camera
properties; this is not an eyeBeam window.
You can detach this drawer, then reattach it, if desired.
This drawer has two panels. The top panel shows incoming video (video from the other party). The lower panel
shows outgoing video. The Start button lets you start and stop video.
Calls & Contacts Drawer
This drawer displays your Contacts list, lists of recent calls, and availability information for you and your
contacts. For more information, see page 16.
6
3.2 Starting eyeBeam

1. Start eyeBeam as you would any other program: .Open the eyeBeam folder and double-click the
eyeBeam icon. The eyeBeam softphone appears.
2. If you are prompted for a license key, then you have not yet set up eyeBeam. See “Configuring eyeBeam” on
page 3.
3. Take the appropriate action:
• If one or more accounts have been set up, and at least one account is enabled, the next message is
Registering. eyeBeam attempts to log into every enabled account. When login is complete, the Call
display shows Ready. Your user name is.
• If at least one account is set up but none are enabled, the SIP Accounts window appears. Enable one or
more accounts, and select the default account.To enable accounts and set a default, see “SIP Accounts” on
page 42.
• If no accounts have been set up, the final message is Awaiting proxy login information. You must set up
accounts. See “Configuring eyeBeam” on page 3.
When you are logged in, the Call display shows Ready - Your username is. If several accounts are enabled, the
name is that of the default account.
For general information on enabling and default accounts, see “Enabling Accounts” on page 42.
Showing and Hiding the Softphone

Click to hide the softphone (including the two drawers) to the dock.
Click to hide only the dialpad; if the drawers are detached, they will not be minized.
You can still receive calls when the phone is hidden or minimized.
You can set up eyeBeam so that when the softphone is completely or partially covered, hidden, or minimized,
you will be notified when a call comes in. See “Options – General – Alerts and Sounds” on page 32.
Receiving a New Contact Request

If availability is enabled, then at any time, you may get a New
Contact Request dialog box on your softphone. For
information on this request, see “Availability” on page 23.
7
3.3 Placing a Call

You can contact someone using:
• The SIP address (kpereira@domain.com)
• A traditonal phone number, if supported by your VoIP service provider
You will hear a ringing tone while eyeBeam attempts to make a connection.
How Description
Keying 1. Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard.
• For the name, you can enter the entire name (kpereira@domain.com) or just the name (kpereira).
• If you start to enter a name and the Turn Letters feature is on, then these letters are converted to numbers.
Press Clear, then press spacebar and try again. See “Options – General – Application” on page 31 for
details on the Turn Letters feature.
2. Click or press Enter.
Partial keying As you key in an entry, a suggestion for completing the entry may appear. Press Tab to accept the suggestion.
Then click or press Enter.
Drag-and-drop Drag an entry from the Contacts tab or any of the lists in the Calls tab to the Call display. (For information on
this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the field to filter the list. Then drag the entry.
Right clicking Right-click an entry on the Contacts tab or any of the lists in the Calls tab, and choose Phone this Person. (For
information on this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the field to filter the list. Then right-click the entry.
Redialing Press Redial.
The outgoing call may be encrypted, depending on your security settings. For information on the current
security settings, see page 53.
• If an encrypted call is established, the icon appears on the Call display. This icon indicates that the call is
guaranteed to be secure between you and your proxy, and may or may not be secure beyond that first hop.
See page 53 for more details on how encryption works.
• If an unencrypted call is established, the unencrypted icon appears.
• If the call cannot be established with the specified security, the call will fail.
Ending a Call
Click on the Call display or right-click in the dock and choose End Call. Details of the call remain on the
Call display. To clear the Call display, click Clear.
Note that selecting another line does not hang up; it puts the call on hold.
8
3.4 Answering a Call

eyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may be directed
to voicemail, but check with your VoIP service provider to be sure.)
The softphone rings and the line of the incoming call is lit. If you have Call Alerts on, the Call Alert box may
appear. If you have the popup phone feature on, the phone comes to the front. For information on call alerts and
the popup phone feature, see page 32.
The SIP adddress of the person calling you is displayed. If the SIP address for this person appears in your
Contacts list, the SIP address is converted to the display name for that address. For example,
sip:kpereira@domain.com appears as “kokila”.
You can answer the call in any of these ways:
• Click on the softphone or click Answer on the Call Alert box.
• Click the line number on the softphone.
• Press Enter (on the keyboard), if the softphone is the active application.
You can ignore the call in any of these ways:
• Click on the Call display; a message appears to the caller advising that the call could not be
made. The phone stops ringing. The call is added to the Received Calls list.
• Click on the Call display, to send the call immediately to voicemail. Information on
voicemail is provided by your VoIP service provider; it is not part of eyeBeam.
• Leave it and allow it to eventually go to voicemail .
You can permanently ban the caller:
• Click on the Call display; the call is added to the Received Calls list
• In the Received Calls list, click the entry, right-click, and choose Ban this Person.
Ending a Call
Click on the Call display .
Details of the call remain on the Call display. To clear the Call display, click Clear.
Note that selecting another line does not hang up the current call; it puts the call on hold.
9
3.5 Handling a Call
While the Call Is in Progress

Get Information on Calls
Hover over any line that is in use to see the status of the call (for example, “on hold” or “in conference”) and the
name or number of the caller.
Video
If your version of eyeBeam includes video, click Start on the Video drawer to send video to the other party. You
will see the other party in the top video panel if they have enabled video at their end.
Adjusting Volume
Use the microphone slider (on the left) to adjust the volume of your voice for your listeners.
Use the speaker adjustment (on the right) to adjust the sound you are hearing.
Mute
Click on the dial pad to prevent the other party (or parties for a conference call) from hearing you. The
icon appears on the Call display. When you mute, you may also want to stop video feed, if any.
Speakerphone
Click on the dial pad to put the caller (or callers for a conference call) on the speaker phone. You must have
a speakerphone device.
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as WAV files (for
audio) MOV files (for video), in the location specified in the Options window. (Click near the top of the
Call display and select Options, then display the Application pane.)
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to Contacts List
At any time during a call, you can click on the Call display to add the other party to your Contacts list. For
information on the fields on the dialog box and on contacts list in general, see page 17.
Unattended (Basic) Call Transfer

To transfer without informng the third party that a call is coming their way:
1. Click XFER on the dial pad. The line and the XFER LED turn blue.
2. Enter the number to which the call is to be transferred. For example:
• Enter the name or number and press Enter.
• Drag an entry from any tab in the Calls & Contacts drawer to the Call display.
The message Requesting basic transfer appears. At this point, the call is no longer under you control; you
cannot cancel the transfer.
10
Attended (Supervised) Call Transfer

To first inform the third party that a transferred call is coming their way:
1. Select an available line. The original call will automatically be put on hold.
2. Call the third party.
3. After the third party answers, and when you are ready to make the transfer, click XFER. The line of the
original call is now red, while the line of the third party is blue.
4. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free
(black).
Placing a Call on Hold

Click Hold or click the line or click another line.
To resume a call that is on hold, click the line.
AA – Auto Answer
Click AA on the dialpad to automatically answer calls as they come in.
11
Flash
The Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone.
Click Flash on the dialpad.
• If you are on an active call, clicking Flash will provide a new line. The active calls is put on hold.
• If a call is coming in, clicking Flash will pick up the call.
• If a line is on hold, clicking Flash will pick up the line.
The exact functionality depends on how your VoIP service provider supports Flash.
Sending to Voicemail, DND, and Forwarding Calls

Send to Voicemail
When a call comes in, you can send it to voicemail by clicking on the Call display.
You can access your voicemail messages by clicking the on the Call display (this icon is only displayed if
you have new messages).
For important information on how voicemail works, see “Setting up for Voicemail” on page 5.
DND – Do Not Disturb
Click DND on the dialpad. All incoming calls will be sent to voicemail or given an audible “busy” indication,
depending on how the VoIP service provider has set up this feature.
Forwarding Calls
You can enable or disable forwarding. When forwarding is enabled, every call comes in will be forwarded to
another phone number (other than voicemail). To enable forwarding, click at the top of the phone and
choose SIP Account Settings. Click Properties, click the Voicemail tab, and complete the Forwarding section.
For complete details, see “Account Properties – Voicemail” on page 45.
12
3.6 Conference Calls

There are three ways to set up a conference call:
• “Manual Setup: AA Off and AC Off”, below
• “AA Off and AC On” on page 14
• “Conference Server Mode: AA on and AC On” on page 14
Manual Setup: AA Off and AC Off

You can host a conference by calling the other parties involved, or by allowing them to arrange the call
themselves.
Starting a Conference Call
To host a conference among several callers:
1. With one active call on one of the lines, place the call on hold by either:
• selecting another line and dialing a third party, or
• clicking an incoming call.
2. To conference in all lines, click CONF. All lines will be part of the conference – both the lines on and the line
you are speaking to (if any).
3. To suspend the conference, click CONF again to place all other parties on hold. The other participants
cannot speak to one another.
You can talk privately to one line by clicking the appropriate line.
If another call comes in while the conference is on hold, you can choose to answer this line. If you then click
CONF again, all lines (including the new line) will be added to the conference.
4. To restart the conference, click CONF again.
Note that you can be the host even if you did not initiate the call to the first person. For example, one person can
phone you, then you can place and accept other calls, and establish the conference.
Get Information on Calls
Hover over any line that is in use to see the status of the call (for example, “on hold” or “in conference”) and the
name or number of the caller.
Adding a Party to an Active Conference
1. Place the conference on hold by clicking CONF.
2. Invite another party to the conference by either:
• Selecting the line of an incoming call.
• Selecting an available line to initiate a call to an outside party.
• Right-clicking a name in the Calls & Contacts tab.
You can speak to this new party while the conference is on hold.
3. To conference in all lines, including the newcomer, click CONF.
Removing a Party during an Active Conference
1. Suspend the conference by clicking CONF.
2. Select the line of the participant who will be leaving the conference.
3. Say goodbye to the party then click .

4. Click CONF to re-establish the conference.
5. A party can also leave a conference on their own by simply hanging up.
13
Removing all Parties

If the conference call is in progress (not on hold), you can hang up on all parties and end the conference by
clicking .
AA Off and AC On
“You answer calls manually and eyeBeam adds each to the conference automatically”
1. Click AC on.
2. Manually answer the first call. There is no need to put the call on hold.
3. When the next call comes in, on another line, answer the call. As soon as you answer the call, a conference
will be set up among the three parties.
• The conference is established even if you had another line on hold.
• All lines are included in the conference call, including all those that are on hold.
4. While the conference is in progress and if another call comes in, as soon as you answer the call, it will
automatically be added to the conference. If the conference was on hold, it will be automatically be re-
established with all lines, both those on hold and those that are active.
Conference Server Mode: AA on and AC On

“eyeBeam acts as a fully-automated conference server”
1. Click AC on and AA on.
2. When the first call comes in, eyeBeam will automatically answer. You can speak to this person.
3. As new calls come in, eyeBeam will automatically answer them and add them to the conference call.
4. If you put the conference on hold and a new call comes in, it will automatically be added.
While the Call Is in Progress

Changing the Mode
While the conference call is in progress, you can change to any of the other modes by enabling the desired
combination of AA and AC. eyeBeam will start handling the conference in the appropriate way.
Video in Conference Mode
If your version of eyeBeam includes video, click Start on the Video drawer to send video to the other parties.
You will see the other parties in the top video panel (each in a separate tile) if they have enabled video at their
end.
Adjusting Volume and Muting
Use the microphone slider (on the left) to adjust the volume of your voice for your listeners
Use the speaker adjustment (on the right) to adjust volume of the sound you are hearing.
Mute
Click on the dial pad to prevent the other parties from hearing you. The icon appears on the Call display.
When you mute, you may also want to stop video feed, if any.
Speakerphone
Click on the dial pad to put the callers on the speaker phone. You must have a sound device such as a sound
card or USB device.
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as MOV files.
14
If you have not yet set up for recording, do so before recording: Click near the top of the phone and select
Options. Display the Application pane. In the Media area, enter the folder where you want the recording file to
be saved.
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to the Contacts List
At any time during a call, you can click on the Call display to add the other party to the Contacts list. For
information on contacts lists, see page 16.
Multiple Conference Hosts

An eyeBeam conference call may include up to seven individuals—the conference host plus a participant on
each of the six lines. You can establish multiple conference hosts in order to “daisy chain” together a
conference call with more than seven participants.
For example, one person may host six other parties (to occupy all of its available lines) with one of those parties
being a conference of their own containing five other parties. This would bring the total number in the
aggregate conference call to twelve.
In theory, such “daisy chains” would allow for an unlimited number of parties in a conference call. However, in
a real scenario, the number of participants is limited by bandwidth constraints at each of the conference host’s
computers, causing audio quality to degrade more and more as new participants are added.
eyeBeam will automatically switch to the best codecs available, as required (as participants are added). (For
information on codecs, see “Options – Advanced – Audio Codecs” on page 36.) If the audio on the conference
call is of poor quality, then your conference is probably beyond the limits of your very best codec: the
conference is too big.
15
4 Managing Calls and Contacts
4.1 Calls & Contacts Drawer

To display the eyeBeam Calls & Contacts drawer, click the black button toward the extreme right edge of the
softphone application. You can open (display) and close (hide) this drawer at any time.
Your availability. See page 23
Contacts. See page 17
Calls: received, dialed and blocked calls. See page 21.
16
4.2 Contacts Tab
Your availability. See page 23.
The Contacts menu
The search field
The availability of others. See page 23.
The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:
• SIP address (softphone)
• Home phone number
• Cellphone number
• E-mail.
You can identify one of these contacts as the primary contact method.
You can phone any contact. If the contact has a SIP address, you can also and send instant messages, watch their
availability, and let them watch your availability. If the contact has an e-mail address, you can send an e-mail
from eyeBeam.
Contacts are typically organized into groups. eyeBeam includes three built-in groups: “Friends”, “Home”,
“Work”. You can add more groups, as desired.
Changing the Contacts List View

• To display the drawer in a resizeable window, detach the Calls & Contacts drawer.
• To show contacts organized into groups, click the Contacts menu and choose Show Categorized.
• To show only the contacts who are set up for Available and who are currently online, click the Contacts menu
and choose Show only contacts with availability.
• To sort contacts, click the Contacts menu and choose the desired sort rule.
17
Using Contacts
Call a contact To use the person’s primary number, double-click or drag the contact to
the Call display.
To choose the number to use, right-click and choose Call, then click the
desired number.
E-mail a contact who has an Right-click and choose Send E-mail.
e-mail address
Send an IM to a contact who Right-click and choose Instant Message.

has a SIP address
You can watch the contact’s See Table 2 on page 26 for the meaning of the availability icons.
availability, if the contact has a See “Availability” on page 23 for information on obtaining availability
SIP address information.
Managing Contacts
Adding, Deleting or Renaming Groups
Click the Contacts menu and choose Manage Groups.The Manage Groups dialog box appears.
• To create a new group, click New Group, type a name, and press Enter.
• To rename, click on the group so that only the text is selected. Type the new text and press Enter.
• To delete a group, select the group and choose Delete Group. The group is deleted. The contacts in that
group are moved to No Group.
Adding a Contact
Click the Contacts menu and choose Add Contact. The Contact Properties dialog box appears, see below.
Finding a Contact
If the contacts list is long, use the field to filter the contacts that are displayed. To clear the filter and
redisplay all contacts, clear the field.
Changing Contact Information
To change the information for a contact, right-click the contact and choose Edit. The Contact Properties dialog
box appears, see below. Some of the changes you can make are:
• Change any contact details.
• Add, delete or change a contact method.
• Change the primary contact method.
• Move a contact to another group by selecting a different group.
• Add an existing contact to more groups by selecting one or more extra groups.
• Change the Show this contact’s Availability checkbox to enable or disable availability information for this
contact. For information on availability, see page 23.
Moving or Deleting a Contact
• To drag a contact to a different group, select it and drag it to the new Group name.
• To delete a contact, right-click the contact and choose Delete. The contact is removed from this group.
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Contact Properties Dialog Box
1. Enter the desired information on the two tabs.

2. When you click OK, the contact is added to the specified group or groups, with the specified primary contact
method displayed in the list.
Table 1: Contact Properties Dialog Box
Field Description
Name Complete as desired.
Display as Required. This is the name that will appear in the Call display and the Call Alert when this
person phones you.
Group(s) Either:
• Choose one group.
• Click Select More and select several groups. The new contact will be added to each group.
• Create a new group by clearing the field and typing in a new name. The new contact will be
added to this new group.
• Clear the displayed group in order to add the contact to No Group
Contact Methods Enter as many contact methods as you want. E-mail and SIP entries must have the format
<name>@<domain>
If necessary, change the primary Contact Method.
Show this contact’s Click in order to obtain this contact’s availability and display it on the Contacts list. This field is
Availability only enabled when a SIP address is specified.
This contact will have a beside their name in the Contacts list. Initially this icon will be gray,
later its color will change to indicate the current availability.
For details on availability, see page 23.
Details tab Complete as desired.
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Importing Contacts
You can import a contacts list from:
• A comma-separated file. Use this method to import from a Microsoft® Excel ® file. You will first have to set
up the file; see below.
• An XML file.
The new contacts will be added to the existing contacts.
1. Click the Contacts menu and choose Import. The Import Contacts wizard starts.
2. As soon as you click Finish on the wizard, the Contacts tab in eyeBeam is updated to show the imported
entries. Note that none of the entries are set up with availability turned on; in order to view availability of
contacts, you must modify the appropriate entries by changing the Show this contact’s Availability
checkbox. See above for details.
Exporting Contacts
You can export a contacts list to a comma-separated file.
1. Click the Contacts menu and choose Export. The Export Contacts wizard starts.
2. When you click Next, the export starts. A file of the specified type is created.
Using Remote Storage
A contacts list can be stored remotely for retrieval using XCap or WebDAV. The contacts list must be formatted
for the chosen protocol. Specify the remote location on the Accounts Storage tab; see “Account Properties –
Storage” on page 51.
Each time eyeBeam is started, the contacts list is retrieved from the remote storage. Each time a contact is added
to the contacts list, it is immediately copied to remote storage.
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4.3 Calls Tab
There are three lists that show calls you have made and received:
• Missed Calls: incoming calls that you missed.
• Received Calls: incoming calls, both answered and missed.
• Dialed Calls: outgoing calls, both answered, unanswered and hung up.
• Blocked: an incoming call will be blocked (rejected) if it is from a person you have banned (see “Privacy
Rules” on page 57) or if it is does not match the security option you have specified (see “Account Properties
– Security” on page 53).
Managing the Lists of Calls

You can open and close each list to show or hide its contents.
Icon Meaning
This group is currently empty.
There are entries in this group.
There are calls in this group, and at least one is an unanswered

call.
This group is currently expanded to show the contents.
This group is currently expanded to show the contents. At least

one call is an unanswered call.
This call was answered.
This call was missed (unanswered).
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You can select a list and click Calls in order to:

• Delete all entries from the list.
You can right-click on an entry in the Received or Dialed list to:
• Ban this person. This person will not be able to send you phone calls or instant messages, and will not be able
to see your online availability. You can change these privacy rules at any time; see page 27.
• Delete the call.
• Add to contacts.The Add Contact dialog box appears. Complete the dialog box and press OK. For more
information on the fields, see “Managing Contacts” on page 18.
Phoning and Sending IM from a List

You can right-click on an entry in the Received or Dialed list to:
• Phone this person.
• Phone this person and add them to a conference call that is in progress. For more information on conference
calls, see “Conference Calls” on page 13.
• Send an instant message. For details, see page 29.
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4.4 Availability
Availability refers to the ability to see whether a person is available or not: online, on phone, busy, and so on.
Availability information is displayed in the Calls & Contacts drawer.
You can publish your availability to contacts who have SIP addresses, and you can set up eyeBeam to view the
availability of other contacts.
Availability of other people

Your availability
Sharing Availability
Watching Others’ Availability
To be able to see the availability of another person, either add that person to the Contacts list with the “Show
this contact’s Availability” field checked, or modify the existing contact information so that this field is
checked. For more information, see page 18.
As soon as the person is set up in this way in your Contacts list, eyeBeam sends them a notification request. The
request asks that you be able to see that person’s availability. If the person allows this request, then the icon
beside their name (in your Contacts lists) becomes color coded (see below for details), so you can determine
their availability.
Allowing Other Parties to See your Availability (Publishing your Availability)
Continuing from above, when the other person allows the notification request, your name is added to their
Contacts list. As soon as you are added to their list, a request is sent back to you requesting that that they be able
to see you. You can reply to this request to complete the sharing loop.
Troubleshooting: When You Cannot See Availability
If you have multiple accounts set up, icons may remain gray when you expect them to be color coded. For
information on how this can happen, see “Account Properties – Presence” on page 49.
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The following chart illustrates how the sharing of availability occurs.
Joseph Kokila
Joseph adds Kokila to his contact

list with “Show this contact’s
Availability” checked
Availability icon is added
for Kokila, colored gray Joseph’s eyeBeam sends a “let me see you”
notification request to Kokila
Kokila receives a notification
request and responds by clicking
“Allow and add”
Joseph is added to Kokila’s
contact list
Privacy rule is created for
Joseph with “allow” and “show”
Availability icon is added
for Joseph, colored gray
“Allow” response sent
Kokila’s availability icon

turns green
Now that Joseph is in Kokila’s contact list, Kokila’s
eyeBeam sends “Let me see you” notification request to Joseph
Joseph receives a notification
request and responds
“Allow”
Response sent
Joseph’s availability icon
turns green
Receiving a New Contact Request
Your eyeBeam receives a new contact request when you add a contact to your list (with “Show this contact’s
Availability” checked) or when another person adds you as a contact at their end.
The request is handled in one of two ways:
• If you set up a privacy rule before this person has a chance to contact you, then you will never see this
request. eyeBeam will automatically reply to the request according to the rule. See “Privacy Rules” on
page 27.
• If you do not yet have a privacy rule set up for this person, this request appears to you as a New Contact
Request.
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Respond to the request:

Button Next Action Result
Allow The other person will be able to see your availability. The
other person will be added to your privacy rules with “Show
my Availability” set to Yes.
Allow and add This button appears only if the other person is The other person will be able to see your availability. The
not already on your contact list. other person will be added to your Contacts list. The other
When you click Allow and add, the Add person will be added to your privacy rules with “Show my
Contact dialog box appears. Complete the Availability” set to No. (You can later change this rule; see
dialog box and press OK. For more page 27.)
information on the fields, see “Managing In the future, you will not receive this request from this
Contacts” on page 18. person, because you have set up a rule to allow or ban that
person from seeing your availability.
In addition, this same request will be sent to the other person,
so that you can see their availability.
Deny The other person will not be able to see your availability. The
other person will be added to your privacy rules with “Show
my Availability” set to No.
Close the window The other person will not be able to see your availability. The
other person will not be added to your privacy rules.
Changing Availability Permissions

• If you no longer want another person to be able to see your availability, change the Show My Availability
field for that person on the Privacy Rules. See page 27. The icon for that person in the Contacts tab changes
to Offline.
• If you no longer want to watch another person’s availability, uncheck the Show this contact’s Availability
field on the Contact Properties dialog box (see page 17).
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Setting your Availability

Changing your Availability
Click the down arrow beside the availability indicator, and select the desired availability. See Table 2, below.
When your availability changes, the new availability is sent to everyone who has permission to see your
availability.
Setting up Availability Indicators
You can create custom availability indicators, or edit or delete custom or built-in indicators: In the Calls &
Contacts drawer, click the down arrow beside your availability, and choose Availability Settings. See page 33
for details.
Table 2: Availability Indicators
Indicator Meaning for your Availability Meaning for Others’ Availability

Auto-detect The availability will automatically be set as appropriate Not applicable
• Available: You are logged on but not on the phone or
idle.
• On the phone: As soon as you start a call or answer a
call.
• Idle: You have not moved or clicked the mouse or
pressed a keyboard key for the Idle period. Set the Idle
period in Options - General - Availability. See page 33.
Available Either:
• You have set your availability to this status
• You have set your availability to Auto-detect and
eyeBeam has determined that you are logged on but
not on the phone or idle.
Busy You have set your availability to this status.
On the phone Either:

• You have set your availability to Auto-detect and you
are on a call.
Idle Either:
• You have set your availability to Auto-detect and you
have not moved or clicked the mouse or pressed a
keyboard key for the Idle period. To set the Idle period
see “Options – General – Availability” on page 33.
Away You have set your availability to this status.
Offline Not applicable The contact is either not logged on or else

is not set up for availability.
no icon Not applicable You are not watching this contact’s

availability. To start watching, see “Sharing
Availability” on page 23.
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4.5 Privacy Rules

You can allow or ban another person from contacting you. There are separate rules for incoming phone calls,
incoming instant messages, and availability detection. You can ban or allow an individual person, or an entire
domain.
You can also ban a person in the Received, Dialed or Blocked list. Right-click on the name and choose Ban this
Person.
Privacy Rules Window

Click at the top of the phone and choose Privacy Rules. The Privacy Rules window appears.
The window may already show some rules; these rules were added during the availability exchange. See
“Sharing Availability” on page 23.
Adding a Name or Domain

1. Click Add. The Add new privacy rules dialog box appears.
2. Complete the dialog box. If you click “Add rule for a person”, enter a SIP address. If you omit the domain,
your domain is automatically added when you click Add. If you click “Add rule for a domain”, enter just the
domain.
The new name is added to the Privacy Rules list with all groups set to Yes or No.
If a new contact request is received from this person, eyeBeam automatically responds according to the rule: the
New Contact Request dialog box will not be displayed.
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Changing Settings
To change the settings for an existing name, click in the cell you want to change; the value changes, for example
from No to Yes.
Deleting an Entry
Click on the entry and click Delete. The entry is immediately deleted.
• If the rule is for a person: If you are in the other person’s contact list or if the other person is in your contact
list, then you will receive a New Contact Request for that person, requesting to share availability.
Therefore, you should only remove the privacy rule for a person when the address is no longer valid.
• If the rule is for a domain: If you are in the contact list of anyone in that domain or if people in that domain
are in your contact list, you will receive a New Contact Request from each of those people, because you no
longer have a rule for any of them.
Therefore, in general, you should not remove the privacy rule for a domain. Instead, you may want to set up
several rules. For example, an allow rule for the domain and ban rules for some people in that domain. Or a
ban rule for the domain and allow rules for some people in that domain.
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5 Instant Messaging (IM)

Sending and Receiving an IM
To display the IM window, right-click any entry in the Calls & Contacts drawer and select Instant Message.
1. Type the message. Include emoticons and formatting, as desired.
2. Press Send.
You can press Ctrl-F to search for text in the large message area.
Click to ban the remote person from sending instant

Click to place a phone call messages to you, from calling you and from viewing
to the remote person’s SIP your online status. To un-ban a person banned in
address area this way, see “Privacy Rules” on page 27.
Conversation area
Message input
These tabs can be used to switch between two separate

message compositions. This can be helpful if you are busy
typing a message when you receive an incoming message
(from the same person) that requires an immediate response.
Clicking Send sends only the currently displayed tab.
Adding the Remote Party to your Contacts List

You can click in order to add that person to the
Contacts list.
The Add Contact dialog box appears. Complete the
dialog box and press OK. For more information on the
fields, see “Managing Contacts” on page 18.
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6 The eyeBeam Menu

Access the eyeBeam menu by clicking at the top of the phone. The menu items are:
• Options. Options control the way that you work with eyeBeam and apply to all accounts. See “Options –
General – Application” on page 31.
• SIP Account Settings. These settings control how eyeBeam interacts with your VoIP service provider, and are
set individually for each account. See page 42.
• Privacy Rules. See page 57.
• Open Diagnostic Log. Customer support may ask you to open this log if you are experiencing problems with
eyeBeam. For information, see “Options – Advanced – Diagnostics” on page 41.
• Open Diagnostic Folder. Customer support may ask you to open the diagnostics log if you are experiencing
problems with eyeBeam. For information, see “Options – Advanced – Diagnostics” on page 41.
• Help. This menu item takes you to http://support.counterpath.net.
• About.
• Exit. To exit eyeBeam. You can also exit by pressing Ctrl-Q.
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6.1 Options
Options – General – Application
Table 3: Options – General – Application
Field Description
Confirm before closing application Click on or off, to suit your preference.
Turn letters into digits when typing into the Click on or off, to suit your preference.
phone You can also turn this feature on and off at any time by pressing the spacebar.
Prompt me when an upgrade is available Click on or off, to suit your preference.
Number of calls in each list Enter number to suit your preference.
Double clicking Choose the action that suits your preference.
Enable Zero Touch bandwidth detection When clicked on, eyeBeam detects the speed of your network connection and
hence the potential bandwidth. If you move your computer to a different IP
address, eyeBeam automatically detects the new speed.
When clicked off, you must specify the network connection . See “Options –
General – Devices” on page 34.
The recommended setting is On.
Enable status bar messages When clicked on, messages relating to zero touch configuration will appear in a
notification balloon at the lower right corner of the screen, whenever the
configuration automatically changes.
Recorded calls location Specify a location for saving files when you record your conversations.
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Options – General – Alerts and Sounds

Mac RN XL
On this page you can:

• Work with ringtones. You can import a ringtone (a .WAV file). You can play to try it out. You can activate one
ringtone. You can delete a ringtone.
• Set up eyeBeam to bring the softphone to the front automatically
when a call comes in.
• Set up eyeBeam to display the Call Alert box (see right) when a call
comes in and the softphone is not in focus.
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Options – General – Availability

This screen lets you add indicators to the standard Availability indicators built into eyeBeam. For more
information on availability, see page 23.
• You can set the Idle timer. This is the time since you last moved or clicked the mouse or pressed a keyboard
key, after which eyeBeam will automatically change your Availability to Idle, but only if your current
Availability is “Auto-detect”.
• You can add a custom indicator, click New, type in the availability description, and assign an icon. For
example, you might create an indicator called “Client meeting” with the Away icon.
• You can edit or delete a custom indicator.
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Options – General – Devices
This panel lets you specify the devices you are using and then enable features for those devices.
There are two ways to specify devices:
• Automatically. eyeBeam automatically detects the devices attached to your computer and chooses which
ones to use for audio and video. These choices are shown on this panel.
• Manually. If you do not like the selections made by eyeBeam, you can override them on this panel.
Table 4: Options – General – Devices
Field Description
Headset
Speaker device Change these fields only if you want to override the devices that eyeBeam
Microphone device automatically selected.
In both these fields, select the headset you are using.
The headset is the device that is usually used for audio out (the sound you hear)
and audio in (recording your voice). The only situation in which the headset is
not used is when the Speaker Phone button on the dialpad is pressed.
Therefore, unless you will always be using eyeBeam in speakerphone mode,
you must make a selection here.
Select the headset in both the Speaker device field and Microphone device field.
Use acoustic echo cancellation (AEC) Reduces the echo effect that can arise with a speakerphone or that can arise if
the sound from the speakerphone or headphone leaks into the microphone.
Turning this feature on improves sound quality.
Typically on.
Use auto gain control (AGC) Automatically adjusts the microphone volume level so that the other party does
not hear the distortion that might be caused by too high a microphone input or
too low volume (due to too low input level).
Typically on.
Use noise reduction Automatically attempts to remove background noise.
Typically off for the headset.
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Table 4: Options – General – Devices
Field Description
Speakerphone
Speaker device Change this field only if you want to override the devices that eyeBeam
automatically selected.
Make the appropriate choice:
• Select the device that you want to use for audio out (the sound you hear)
when the Speaker Phone button is pressed. Make sure you select a speaker
device (not the headset).
• Select None if you do not have a speaker phone. The Speaker Phone button
on the dialpad is disabled.
Microphone device Change this field only if you want to override the devices that eyeBeam
Make the appropriate choice:
• Select the device that you want to use for audio in (recording your voice)
when the Speaker Phone button is pressed.
It can be any microphone: it does not have to be the microphone on the
device you specified as the speaker device. For example, it can be the
microphone on your camera.
• Select None if you do not have a speaker phone. The Speaker Phone button
on the dialpad is disabled.
Use acoustic echo cancellation (AEC) Reduces the echo effect that can arise with a speakerphone or that can arise if
the sound from the speakerphone or headphone leaks into the microphone.
Turning this feature on may . However, the drawback is that it uses more
processing power, which may slow down your applications.
Typically on.
Use auto gain control (AGC) Automatically adjusts the microphone volume level so that the other party does
not hear the distortion that might be caused by too high a microphone input or
too low volume (due to too low input level).
Typically on.
Use noise reduction Automatically attempts to remove background noise.
Typically on for the speakerphone.
Ring Device
Speaker device Change this field only if you want to override the devices that eyeBeam
The device where you want to hear the phone ringing: the headset, the
speakephone, or none.
Camera
Camera This field appears only on version of eyeBeam that include video functionality.
Change this field only if you want to override the devices that eyeBeam
Select the camera model.
35
Options – Advanced – Audio Codecs
This pane shows all the codecs that are included in the retail version of eyeBeam. You can enable or disable
codecs as desired.
With only one codec enabled, all calls made will use that codec. With more than one codec enabled, eyeBeam
automatically chooses the best codec based on the other party’s capability, the available bandwidth, and
network conditions.
You cannot change the properties of any codecs.
About Codecs
Audio codecs describe the format by which audio streams are compressed for transmission over networks.
Codecs can be categorized as either narrowband or wideband:
• Narrowband codecs work with low bandwidth such as a dialup internet connection. These codecs have a
sampling rate of 8 KHz.
• Wideband codecs work with high bandwidths and result in better audio quality. However, they do not work
with PSTN. These codecs have a sampling rate of 16 KHz.
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Supported Codecs
eyeBeam supports a wide range of codecs. See the table.
Table 5: Audio Codecs Supported in eyeBeam
Included in Retail
Codec Narrowband Wideband Royalty-bearing
eyeBeam
DVI4 3 3
DVI4 Wideband 3 3
EVRC 3 3
G.711aLaw * 3 3
G.711uLaw * 3 3
G.729 * 3 3 3
GSM 3 3
iLBC 3 3
L16 PCM Wideband 3 3
Speex 3 3
Speex FEC 3 3
Speex Wideband 3 3
Speex Wideband FEC 3 3
* Generally, at least one of these codecs must be enabled in order to place a PSTN (land line) call.
37
Options – Advanced – Video Codecs
This pane appears only on versions of eyeBeam that include video functionality.
Video codecs describe the format by which video streams are compressed for transmission over networks.
Some codecs require less bandwidth than others, but may result in lower video quality.
You can enable or disable codecs as desired. You may decide to disable a codec even though your service
provider supports it.
With only one codec enabled, all calls made will use that particular compression format. With more than one
codec enabled, eyeBeam automatically chooses the best codec based on the other party’s capability, the
available bandwidth, and network conditions.
You cannot change the properties of any codecs.
Supported Codecs
Table 6: Audio Codecs Supported in eyeBeam
Included in Retail
Codec Narrowband Wideband Royalty-bearing
eyeBeam
H.263 3 3
H.263+ 1998 3 3
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Options – Advanced – Network
Table 7: Options – Advanced – Network
Field Description
Network connection speed Complete this field only if you have disabled zero-touch bandwidth detection
(see page 31).
Select the type of network connection for your computer.
Preserve bandwidth When this feature is on, eyeBeam stops sending audio when you are not talking.
When this feature is off, eyeBeam always sends audio, which uses more
bandwidth but may result in better call quality.
Typically off. However, if you are using a slow (dial-up or ISDN) connection,
you may want to turn it on.
Call inactivity When this feature is on, eyeBeam automatically hangs up a call when it detects
the specified period of inactivity. In other words, if you are on a call and the call
gets disconnected (the call session ends) because of network problems (rather
than because of one of the parties hanging up), then eyeBeam ends the call after
the specified period.
Typically on. This feature might be turned off if, for example, a PBX server
already handles inactivity issues.
DNS Optionally, enter addresses for up to two DNS servers.
• If these fields are completed, eyeBeam uses these servers.
• If they are blank, eyeBeam uses the servers specified by the operating system.
39
Options – Advanced – Quality of Service
The Quality of Service pane lets you request a specific transport service for audio, video and signaling
traffic.This service is through DSCP (also known as ToS). In a network that has the default configuration, the
recommended value for audio is 46, because “46” is the standard marking for audio.
eyeBeam supports 802.1p QoS packet tagging. If you set up for QoS, eyeBeam will include the specified
information in the packets that it sends to the network provider. Whether the packet is delivered with the
specified service depends on whether your broadband router and the network provider between you and the
other party supports multiple transport services. In other words, whether each network provider reads the QoS
information and prioritizes packet delivery based on the requested service.
40
Options – Advanced – Diagnostics
This screen lets you enable logging to files. Logging uses computer resources, so you should only enable it
when instructed by a customer support representative.
To set up logging:
1. Click Enable logging.
2. Set the logging level.
3. Specify the folder where logs will be saved.
4. Click Apply.
Activity on eyeBeam will be logged to .csv files in the specified folder. A new set of files is started each time
you log on. In order not to create large files when logging (which may create computer problems), you must not
remain logged on indefinitely when logging. You should occasionally exit and restart eyeBeam.
If requested by a customer support representative, you can:
• Open the logging folder and then open a log file using a text editor.
• E-mail the logs in the specified folder to customer support: Click Send logs to customer support. A dialog
box appears showing all the logs. Select files and click Open; the selected files are sent and the dialog box
closes.
You can delete log files from the specified folder as you would delete any file on your computer.
41
6.2 SIP Account Settings
SIP Accounts
To work with accounts, click at the top of the phone and choose SIP Account Settings. The SIP Account
window appears, showing all the accounts set up. Each account is automatically assigned a number: the first
account in the list is 0, the second account is 1, and so on. These numbers do not imply any ranking.
You can:
• Resize the columns in this window.
• Add an account.
• Remove an account.
• Enable one or more accounts. See below for details.
• Set one account as the default. See below for details.
• Set or change the properties of an account. Click the Properties button, then see the following pages for
details.
Enabling Accounts
You must enable an account in order to make and receive calls on that account. You can enable as many
accounts as you want.. Click the Enable box beside each account.
The rules for enabled accounts are:
• When multiple accounts are enabled, you will be able to receive calls on all those accounts.
• You can never place a call on a disabled account (even if you enter the account prefix). If you place a call that
is only “known” to the service provider of a disabled account, it will fail with a “Not found” message.
• You can never receive a call on a disabled account. If another party phones you on a number that is only
known to a disabled account, the call will never appear on your phone.
• When multiple accounts are enabled, the account to use for an outgoing call is determined as follows:
• If you enter the account prefix before the number (for example, #1 for the first account) then that account
is used.
• If you have set up dial plans, then the rules of the dial plan determine which account is used. See “Dialing
Plan” on page 60.
• If you have not set up any dial plans, then the default account is used.
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Setting the Default Account

When multiple accounts are enabled, one account is always the default. You can set any account as the default
account: click on the account and click the Make Default button.
The dial plan rules may select the default account may be selected by eyeBeam to use to place an outgoing call,
as described above.
The choice of default account may affect how presence (availability) works; for details, see “Account Properties
– Presence” on page 49.
Account Properties – Account
Table 8: Account Properties – Account
Field Description
User Details
Display name This name is displayed in the eyeBeam display.
Other parties will see this name they are when connnected to you.
User name Typically the account number for the SIP account. For example, in
kpereira@domain.com, the user name is “kpereira”. Provided by your VoIP
service provider.
Password Provided by the service provider.
Authorization user name May not be required. If it is required, it will be provided by your VoIP service
provider.
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Table 8: Account Properties – Account
Field Description
Domain For example, in kpereira@domain.com, the domain is “domain.com”. Provided
by your VoIP service provider.
Domain Proxy
Register with domain and receive incoming Check this box if you want to register with your VoIP service provider, so that
calls you can receive incoming calls.
Typically, this field is checked.
A situation in which this field is unchecked is, for example, if your level of
service does not include the ability to receive incoming calls. In this case, turning
this field on may cause registration to fail (when you close the Account
Properties window), meaning that your eyeBeam cannot register with your VoIP
service provider.
Send outbound via Choose the setting specified by your VoIP service provider:
• Domain: If your VoIP service provider requires that traffic be directed to
proxies that are discovered via the domain.
• Proxy: If your VoIP service provider has an outbound proxy address and
requires that you provide the address to eyeBeam. For the address enter a
domain name (for example, domain.com) or an IP address (for example,
123.456.789.012).
• Target domain: To send directly to the other party’s domain.
Dialing Plan Information about the syntax of the numbers used by this VoIP service provider.
Provided by the service provider. The default plan is:
#1\a\a.T;match=1;prestrip=2;
It is possible that this plan will work for you. If you can place a successful call,
then the dialing plan is suitable. If you cannot make a call, or if you want to set
up a dialing plan for you own reasons, see “Dialing Plan” on page 60.
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Account Properties – Voicemail
These settings let you set up eyeBeam to forward calls in several situations.
Your service provider may also provide the ability to set up for voicemail outside of eyeBeam, for example, by
phoning a SIP address and following the voice prompts, or by accessing a website.
Check with your service provider to determine if another setup mechanism is available. If so, check what the
settings are in that setup, and make sure you do enter compatible information in eyeBeam. In particular, if your
service provider has a mechanism for call forwarding, find out if you should leave the Forwarding settings on
this Voicemail tab blank.
Table 9: Account Properties – Voicemail
Field Description
Check for voicemail If your VoIP service includes voicemail, choose the setting specified by your
VoIP service provider:
• On: eyeBeam will subscribe to be notified when there is a voicemail for you.
• Off: the service provider may be set up to advise eyeBeam when there is a
voicemail for you; check with your service provider for details.
If your VoIP service does not include voicemail, choose Off.
Voicemail is controlled by your VoIP service provider, not by eyeBeam. Contact
your service provider for information on using voicemail.
Number to dial for checking voicemail Complete only if your VoIP service includes voicemail.
This is the number that will be called when you click the icon on the Call
display, in order to connect to voicemail and listen to your messages.
If you leave this field empty, then this icon will not work; you will have to
manually dial this number in order to connect to voicemail.
Enter the number provided by your VoIP service provider.
45
Table 9: Account Properties – Voicemail
Field Description
Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.
This is the number that incoming calls will be forwarded to if they are
unanswered after the specified interval (below), or when you click the
icon on the Call display.
If you leave this field empty, then this icon will not be displayed. However,
leaving this field does not mean that voicemail does not work. It only means that
this icon cannot be used to send to voicemail immediately.
Enter the number provided by your VoIP service provider.
Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail.
To send to voicemail after the specified number of seconds.
Your service provider may also provide a similar feature that is set up outside of
eyeBeam. If so, make sure you do not enter competing information in eyeBeam
and in the service provider’s user interface. For example, if you turn off this
field, make sure the same feature at your service provider is also turned off.
Otherwise, all your calls will continue to be forwarded.
Always forward to this address You can use this feature even if your VoIP service does not include voicemail.
To forward calls to another number instead of sending them to voicemail. For
example, when you are on vacation and want another person to take your calls.
• To enable forwarding, click the checkbox and enter the number to forward to.
• To disable forwarding, clear the checkbox.
(To send calls to voicemail while you are at your desk, use the DND button on
the dial pad.)
Forward to this address when busy You can use this feature even if your VoIP service does not include voicemail.
To forward only when your are busy on another line.
• To enable forwarding, click the checkbox and enter the number to forward to.
If your VoIP service service includes voicemail, you can enter your voicemail
number in this field.
• To disable forwarding, clear the checkbox.
Your service provider may also a provide similar features that is set up outside of
eyeBeam. If so, make sure you do not enter competing information in eyeBeam
and in the service provider’s user interface. For example, if your turn off this
field, make sure the same feature at your service provider is also turned off.
Otherwise, all your calls will continue to be forwarded.
46
Account Properties – Topology
Table 10: Account Properties – Topology
Field Description
Firewall Traversal
IP Address This setting controls how your IP address is presented.
• Discover global address: Let eyeBeam determine your public IP address. This
is the recommended setting unless your VoIP service provider advises
otherwise.
• Use local IP address: use the IP address of the eyeBeam computer.
The recommended setting is Discover global address.
STUN Server This setting specifies the STUN server to use.
• Discover the server: Choose this option to let eyeBeam find the address of a
STUN server.
• Use specified server: To use a different STUN server. For the address enter a
domain name or an IP address.
The recommended setting is Discover server.
Enable ICE ICE optimizes traffic and may help with firewall traversal.
Typically, ICE is enabled. However, it may need to be disabled if your VoIP
service provider has implemented a firewall traversal solution that is not
compatible with ICE enabled.
If you have problems with calls, contact your service provider for information on
their firewall traversal solution.
47
Table 10: Account Properties – Topology
Field Description
Port Used on Local Computer
Manually specify range The appropriate setting depends on your computer setup:
• Checked: If your computer is behind a restrictive firewall that only allows
specific port ranges to be used. Enter the range of ports to use for your SIP
account. (You must also open those ports on your firewall; refer to applicable
firewall documentation for information.)
• Unchecked: If your computer is not behind a restrictive firewall.
XTunnels
Use XTunnels The appropriate setting for XTunnels depends on whether your VoIP service
provider has an XTunnels server.
• Automatic: Use XTunnels when eyeBeam detects a firewall that prohibits
communications. This is the recommended setting if your service provider
has an XTunnels server.
• Always: Always use XTunnels.
• Never: Do not use XTunnels. This is the correct setting if your service
provider does not have an XTunnels server.
Server address Optionally, specify the name or IP address of the XTunnels server to use.
• If the field completed, eyeBeam will use that server.
• If it is blank, eyeBeam will perform a DNS lookup to discover the server.
Use SIP user login and password Check this box to use the username and password from your SIP account in order
to log into the XTunnels server.
Otherwise, uncheck this box and complete the Username and Password fields.
48
Account Properties – Presence
Presence allows other softphone users to see your online availability, and also allows you to see the online
availability of others.
How Availability Works for Single Accounts
If you have only one account, enter the appropriate values on this tab, in order to configure eyeBeam according
to how presence is supported by the VoIP service provider.
The icons in the Contacts tab on the Calls & Contacts drawer will be color-coded to show the contacts’
availability.
Once you have configured presence on this page, you can set up rules; see “Availability” on page 23 and
“Privacy Rules” on page 27.
How Availability Works for Multiple Accounts
The Presence tab appears only for the account that is currently the default account. If you change the default
account, the Presence tab will appear for that account and not for the previous default account.
The tab only appears for the default account because typically you can only see the presence for contacts who
are contacted through the proxy for the account that is currently the default. For example, when the account
domain.com is the default, all the contacts with the address “@domain.com” are watchable. The contacts at
other domains are not watchable; their availability icons appear as gray.
(The only exception to this rule is if the default account supports “passthrough”, in which case you will be able
to watch contacts for domains that the service provider passes through. Contact your VoIP service provider for
details.)
The procedure for configuring availability for multiple accounts is:
• Choose which account you want to watch availability on. Set that account as the default. Note that the choice
of default will affect how your dial plans work (if you use dial plans). See “Dialing Plan” on page 60.
• Enter the appropriate values on the Presence tab for that account.
49
The icons of the eligible contacts in the Contacts tab on the Calls & Contacts drawer will be color-coded to
show the contacts’ availability.
Table 11: Account Properties – Presence
Field Description
Presence Mode Choose the setting specified by your VoIP service provider:
• Disabled: Presence is not supported.
• Presence Agent.
• Peer-to-Peer.
Poll Time Enter the value specified by your VoIP service provider. The factory setting is
300.
Refresh Interval Enter the value specified by your VoIP service provider. The factory setting is
3600.
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Account Properties – Storage
These settings let you set up a storage system for your contact list: either a local one or a remote one (WebDAV
or XCAP).
The tab only appears for the current default account: see below for an explanation.
How Storage Works for a Single Account
If you have only one account, all three storage methods are supported and easily managed.
How Storage Works for Multiple Accounts
If you have multiple accounts, the local storage method is supported and easily managed.
However, if you are thinking of setting up remote storage, keep the following in mind: When you add a contact
(either manually or through a new contact notification), the contact is stored at the remote storage location for
the current default account. Keep in mind that this account may not allow the new contact’s availability to be
watched (for an explanation see “Account Properties – Presence” on page 49). In addition, when you switch
default accounts, the list of contacts displayed on the Contacts tab switches from the old default account to the
new default account.
Table 12: Account Properties – Storage
Field Description
Storage method The storage method to be used for the Contacts list file and the presence rules.
The file can be stored locally or on a remote computer.
• Local
• WebDAV
• XCAP.
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Table 12: Account Properties – Storage
Field Description
Use SIP credentials Check this box to use the username and password from your SIP account in order
to log into the storage server.
Otherwise, uncheck this box and complete the Username and Password fields.
Not used for “Local”.
Root URL URL of an appropriate root folder on the remote server.
Not used for “Local”. The factory setting is https://webdav.$domain$/webdav/
$username$/
WebDAV poll time Enabled only for WebDAV. The time that elapses between polling for new
contact data from the remote server.
The factory setting is 600.
52
Account Properties – Security
Table 13: Account Properties – Security
Field Description
Signaling Transport Contact your VoIP service provider to identify the types of transport that are
supported. Then choose a supported transport:
• Automatic: eyeBeam sets up the transport based on the capabilities of the
network and the eyeBeam computer. Choose this option if you do not care
which transport is used.
• Encrypted: Currently, this option means TLS will be used. Choose this option
to request signaling encryption or both signaling and media encryption.
• TCP: This transport provides no signaling security.
• UDP: This transport provides no signaling security.
• TLS: Choose this option to request signaling encryption or both signaling and
media encryption.
Media Encryption See Table 14 on page 54.
The factory setting is Make unencrypted calls, accept all calls.
You can set up eyeBeam for the type of security (encryption) you want for incoming and outgoing calls.
eyeBeam supports:
• Signaling encryption using TLS
• Media encryption using SRTP.
Setting up for Security outside of eyeBeam
When using TLS, you must have the root certificate that signs the proxy's chain of certificates. In most cases,
the root certification will already be installed. Procedures for the exchange of certificates are outside the scope
of this documentation. The certificates must be stored on the eyeBeam computer, in the root certificate store.
53
Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first
hop). Any proxy in the chain (between you and the caller) that does not support TLS may cause an insecure link
in the chain. Therefore, if the other party is outside your domain, you cannot be completely sure that the call is
secured at the signaling level, which means that you cannot be sure that it is secured at the media level.
When a call with both signaling and media encryption is established, eyeBeam displays the encryption icon
( ). This icon indicates that the call is secure between each caller and their proxy (first and last hop) and that it
may or may not be secure for other hops.
When a call with no encryption or with only signaling encryption is established, eyeBeam displays the
unencrypted icon ( ).
Setting up for Security within eyeBeam
The options for media encryption are described in the following table.
Table 14: Security Options
Option How Outgoing Calls are Handled How Incoming Calls Are Handled
Make and accept only eyeBeam will place all calls with TLS. The call eyeBeam will only accept INVITEs that are for
encrypted calls INVITE will specify SRTP media encryption. encrypted calls.
If the correct certificates are not in place or if the If eyeBeam receives a call INVITE that is not
other party does not accept encrypted calls, the call encrypted, the call will be rejected and will be
will fail. placed in the Blocked list in the Calls & Contacts
drawer.
Prefer to make and eyeBeam will place all calls with TLS. The call eyeBeam will accept INVITEs for both encrypted
accept encrypted calls INVITE will specify SRTP media encryption. and unencrypted calls.
If the correct certificates are not in place or if the
other party does not accept encrypted calls, the call
will fail. eyeBeam will then place the call without
encryption.
Make unencrypted calls, eyeBeam will place only unencrypted calls. eyeBeam will accept INVITEs for both encrypted
accept all calls If the other party does not accept unencrypted and unencrypted calls.
calls, the call will fail.
Do not allow encrypted eyeBeam will place only unencrypted calls. eyeBeam will only accept INVITEs that are for
call If the other party does not accept unencrypted unencrypted calls.
calls, the call will fail. If eyeBeam receives a call INVITE that is
encrypted, the call will be rejected and will be
placed in the Blocked list in the Calls & Contacts
drawer.
54
Account Properties – Advanced
Table 15: Account Properties – Advanced
Field Description
Reregister every The time interval between eyeBeam’s attempts to reregister in order to refresh
the account registration with the VoIP service provider for this account. A value
of zero means not to reregister after the initial registration.
This value is placed in the “Expires” header field of the REGISTER message.
Min. time If the reregistration fails, eyeBeam will wait this amount of time, then attempt to
reregister. If the second attempt fails, eyeBeam will wait twice this time and try
again, then four times this time, and so on, until reregistration succeeds.
55
Table 15: Account Properties – Advanced
Field Description
Max. time This is the maximum wait time between attempts to reregister. Once this
maximum is reached, eyeBeam will wait this time for all subsequent attempts.
For example, the min. time is 20 secs, the maximum time is 120 secs. eyeBeam
will attempt to reregister as follows:
• Wait 20 secs.
• Attempt to connect.
• If fail, wait 40 secs.
• If fail, wait 80 secs.
• If fail, wait 120 secs (the maximum)
• If fail, wait 120 secs, and so on.
Send SIP keep-alives Typically on, to instruct eyeBeam to send SIP keep-alive messages in order to
maintain a “pinhole” through your firewall for SIP messaging.
Use rport Typically on.

Enable session timers A session timer is a mechanism to detect whether a call session is still active
from the signaling point of view. When the timer expires, a refresh is sent from
one party to the other. The timer is then reset.
• Turn on to enable session timer. Enter a value in Default session time. The
factory setting is 60.
• Turn off to disable session timer; refreshes will never be sent.
Session timer preference This field specifies your preference for which party should send the refresh. The
preference is not a guarantee that the refresh will be performed by the specified
party. The choices are:
• None: No preference.
• Local refreshes: Your computer sends.
• Remote refreshes: The other party sends.
• UAC refreshes: The user agent client (the party that initiated establishment of
the communications) sends.
• UAS refreshes: The user agent server (the other party) sends.
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6.3 Privacy Rules
For information on privacy rules, see page 27.
57
6.4 Open Diagnostic Log and Folder

For information on these menu items, see “Options – Advanced – Diagnostics” on page 41.
58
Appendix A: Application Hot Keys

Table 16: Application Hot Keys
Function Keyboard Shortcut

Select Line 1 F1 or Ctrl + 1
Options window F8 or Ctrl + 8
View Diagnostic File Command-D
Clear Backspace
Dial Enter
Display Help Ctrl + F1
Turn Auto-Answer on/off Ctrl + a
Open Calls & Contacts drawer Ctrl + b
Turn Do Not Disturb (DND) on/off Ctrl + d
Turn Auto-Conference on/off Ctrl + f
Hang up Ctrl + h or Esc
Call Ignore Ctrl + i
Mute Spacebar
Hold Ctrl + o
Display SIP Account Status window Ctrl + p
Exit Ctrl + q
Redial Ctrl + r
Send to voicemail Ctrl + s
Transfer Ctrl + t
Paste Ctrl + v
Display voice statistics notification balloon Ctrl + F9
Increase/Decrease Speaker Volume Up/Down Arrows
Increase/Decrease Microphone Volume Right/Left Arrows
59
Appendix B: Dialing Plan

When a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to
select the account to use and to modify the input if that is required to ensure that the call gets placed
successfully. This ability to select an account and modify the input relies on the existence of a “dialing plan” for
each account.
The input is processed as follows:
• Cleanup: Input is cleaned up by removing spaces, dashes, open brackets, and close brackets. Cleanup allows
eyeBeam to support calls placed using contacts from a contact list, including Microsoft® Outlook®.
• Matching: The input is compared to the patterns defined by the dialing plan for each enabled account. Each
account has one dialing plan, and each dialing plan has one or more patterns.
When a match is found between the input and the pattern, the account that this pattern belongs to is selected
and the transformation for this pattern is performed.
If no match is found, the default account is selected and no transformation is performed.
For details on matching see “How the Input Is Processed” on page 62.
• Transformation: The selected transformation is performed.
• Then the call is placed using the transformed input.
The Default Dial Plan

The default dial plan is:
#n\a\a.T;match=1;prestrip=2;
where #n is the account prefix (#0 for Account 0, and so on)
If the input is the account prefix and the number, then the Account for this dial plan is selected. The account
prefixed is stripped from the number before the call is placed.
If all Accounts use this dial plan, then the behavior is as follows: if the input includes the account, then that
account is used. In other words, you can force selection of a specific account by including the account prefix. If
the input does not include #n, then the default account is used.
Do You Need to Read this Information?

You do not have to read this dial plan information if the default dial plan behavior (above) is acceptable.
B.1 If you want to be able to place calls on a specific account without including the account prefix, then you
must create a dial plan for one or more accounts.Dialing Plan Syntax
In eyeBeam, the dialing plan establishes the expected patterns of characters for a telephone number or SIP
address, and allows for modification (transformation) of input based on the match to a pattern.
The dialing plan has the following syntax:
pattern[|pattern];match=1;<transformation>=<value>;[match=2;
<transformation>=<value>;]
Where:
• Items in [ ] are optional.
• Pattern: the pattern that will be matched. One or more patterns. Each pattern is separated by a | pipe. The pipe
is optional after the last pattern. Each pattern is implicitly numbered, starting from 1.
• Match; Transformation: A pair that identifies the pattern number to compare with the input, and the
transformation to perform on the input when a match is obtained. The transformation is optional (meaning
that if there is no transformation for a pattern, then the input that matches this pattern is not transformed).
One or more pairs.
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“match=” is a literal. “n” identifies the pattern. “transformation=” is replaced by a keyword, see below.
“value” is replaced by a value.
Spaces are allowed only in the <value> items.
Example
\a\a.T|xxxxxxxxxx;match=1;prestrip=2;match=2;pre=8;
where:
• \a\a.Tis the first pattern.
• xxxxxxxxxx;is the second pattern.
• match=1;prestrip=2;is the first match-transformation pair.
• match=2;pre=8;is the second match-transformation pair.
Pattern
Valid Content
The content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular
expressions. Where there is an overlap between the digit map and regular expression rules, the digit map rules
apply. For this reason, there are some special cases, included in the table below.
The following table describes the most common elements. As mentioned, all regular expression elements are
supported.
Element Origin Description
0 1 2 3 4 5 6 7 8 9 Literals Literal digits, used as is.
# * a to z Literals Literal characters, used as is.
Special cases:
• The literal x character is represented by \x.
• The literal t character is represented by \t.
x Digit map rules Wildcard for any single digit, 0 to 9.
\a Regular Wildcard for any single alphanumeric character.
expression rules
[digit-digit] Regular A digit within the specified range.
expression rules
[character- Regular A character within the specified range.
character] expression rules
[digit1, digit2, Regular One of the characters in the collection.
digit3] expression rules
. Digit map rules Repeat the last element 0 or more times. For example, xxxx. means repeat the last x 0 or
more times, which means this pattern matches three or more digits (not four or more
digits)! Use of this element results in a pattern with “minimum requirements”.
T Digit map rules A timeout period will take place before automatic dialing starts.
The T timer forces eyeBeam to wait after a match is made. This timer should always be
included in , and situations:
• Any pattern that uses the . (dot). For example, if the pattern is xxxx. then adding a
timer lets you type three or more digits. If there is no timer, then as soon as you type
three digits, eyeBeam makes the match as soon as you type three digits.
• Any dialing plan that has two patterns that are similar in elements but different in
length. For example, if one pattern is xxx and the other pattern is xxxxxxx, then
adding the timer lets you continue typing past three digits, in order to get a match on
the second pattern.
In this situation, the T timer should be included in the shorter pattern.
61
Timers
There are two timers:
• T timer is 4 seconds.
• The long timer is 20 seconds.
These timers are used in input comparison, as described in “How the Input Is Processed” on page 62.
Transformation Keywords
Keyword Description
prestrip Strip the first n characters from the input before
placing the call.
poststrip Remove n number of characters from the end of
the input before placing the call.
pre Add the specified account prefix to the input
before placing the call.
post Attach the specified postfix to the input before
placing the call.
replace Replaces the input with the specified string
before placing the call.
Order of Transformations
These transformations are always performed in the following order (the order in which the transformations are
entered in the dialing plan is not significant):
prestrip > poststrip > pre > post > replace
B.2 How the Input Is Processed
Comparing Input to the Dialing Plan Patterns

The input is compared to each dialing plan in turn, starting with the first listed account. The process is slightly
different depending on how the call is placed:
• If the input was dragged or selected, then the entire input is compared to each dialing plan. If a complete
match is found, then that account is selected and the associated transformation is performed. If no match is
found, the default account is selected and no transformation is performed.
• If you are typing the input, the digits are compared one by one as they are entered. The comparison will result
in one of the types of matches described in the table below.
It is possible for the same input to get matched to different dialing plans depending on whether the input is
entered on the fly or dragged. It is important to keep this in mind when designing dialing plan patterns.
62
Results of the Comparison

Result if You Press Enter
Type of Match Conditions Result if You Stop Typing
or Dial
Partial match The characters typed so far follow the pattern but The default account is If you stop typing for the
there are not yet enough characters for a pending selected. No transformation long timer length (20
or complete match. is performed. seconds), then the default
account is selected. No
transformation is performed
on the characters typed so
far.
Pending match • The pattern has no . (dot) but does have the T This pattern's account is If the T timer expires, this
timer. There is a perfect match. selected and the pattern's account is selected
• The pattern has a . (dot) and the T timer. The transformation is performed. and the transformation is
performed.
minimum requirements are met.
Complete match • The pattern has no . (dot) and no T timer. This pattern's account is This pattern's account is
There is a perfect match. selected and the associated selected and the associated
• The pattern has a . (dot) but does not have the transformation is performed. transformation is performed.
T timer. The minimum requirements are met.
No match The characters typed do not match the patterns The default account is Nothing happens even after
for any dialing plan. selected and no the T timer and long timer
transformation is performed. have expired.
B.3 Examples
Example 1
\a\a.T|xxxxxxx.T;match=2;pre="9"
This simple example shows how to differentiate between a PSTN number and a SIP address, and how to add a
“9” dialing prefix only to the PSTN number.
Example 2
3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9";
match=3;pre="91";match=4;prestrip=1;pre="9011"
3xxT The first pattern is any three-digit number beginning with 3. No transformation. The
assumption is that this is an internal extension. The timer forces eyeBeam to wait after
detecting a three-digit number beginning with 3, in case you are actually dialing a local call
starting with 3.
1xxxxxxxxxx The second pattern is any eleven-digit number beginning with 1. Prefix with 9 and dial as is.
The assumption is that this is a long-distance PSTN call within North America (within North
America, all long-distance calls start with 1).
[2-9]xxxxxxxxx The third pattern is any ten-digit number beginning with a number other than 1. The
assumption is that this is a local PSTN call within a ten-digit dialing zone.
+x.T; The fourth pattern is a number of any length that begins with +, to indicate an international
PSTN call from North America. Delete the +, prefix with 9011 (011 is the number to access
an international line from North America).
match=2;pre="9"; For the second pattern, prefix 9 to access an outside line.
match=3;pre="91"; For the third pattern, prefix 9 and 1 to access an outside line and enter the long-distance code.
match=4;prestrip=1;pre="9011" For the fourth pattern, remove the + and prefix 9011 to access an outside line and enter the
international code.
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Example 3
#1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2;
prestrip=2;match=3;pre=9;
Table 17:
#1xxxxxxxT The pattern is an acount prefix followed by seven digits. The timer forces eyeBeam to wait
to allow a match to the second pattern. The #1 is stripped off and 9 is prepended to access an
outside line.
#19xxxxxxx The pattern is an account prefix followed by a 9 and seven digits. The #1 is stripped off.
xxxxxxxT The pattern is seven digits. The timer forces eyeBeam to wait to allow matching to the
fourth pattern. 9 is prepended to access an outside line.
9xxxxxxx The pattern is a 9 and seven digits. The input is not transformed.
This example assumes that the dialing plan belongs to the first account.
The dialing plan is slightly trivial, because it does not cover all the situations that a dialing plan should be
designed for (local calls, long-distance calls, international calls, and so on for the locale).
However, the example does illustrate two ideas:
• Handling of the account prefix (#1), if you are upgrading from eyeBeam 1.1 and are accustomed to entering
the account number.
Use of # to identify the account is now deprecated. The dialing plan should be capable of determining the
account to use for this number. However, since users may still be in the habit of entering the account prefix,
you may want to include this pattern to handle such a scenario.
• Distinguishing between a local seven-digit call in which 9 is not dialed (to access an outside line) and one in
which 9 is dialed to access an outside line.
64
Appendix C: Location of Data Files

Data files are saved in the standard location for application data. This location is typically:
<user directory>\Library\References\CounterPath\eyeBeam n.n\
65
Appendix D: Glossary
AEC Acoustic echo cancelation. Processing of the audio or video signal to reduce the echo
effect that can arise with a speakerphone or that can arise if the sound from the
speakerphone or headphone leaks into the microphone.
AGC Automatic gain control. Processing of the audio or video signal to adjust the
microphone volume level so that the other party does not hear the distortion that
might be caused by too high a microphone input or too low volume (due to too low
input level).
Broadband Broad or wide bandwidth. In data transmssion, the wider the band, the more data it is
possible to transmit in a given time span. A cable, DSL and ADSL connection to the
network provide broadband for data transmission. A dialup or ISDN connection
typically provide a narrow bandwidth for data transmission.
Codec The format by which audio or video streams are compressed for transmission over
networks.
Default account The SIP account that will be used when placing an outgoing call, if eyeBeam does not
determine that another account should be used. eyeBeam uses the dialing plan to
determine the account to use. You can mark one account as the default account; see
“Setting the Default Account” on page 43.
Dialing plan The rules that eyeBeam follows in order to interpret the SIP address or phone number
that the user has entered and to modify the number or address, as required, to ensure
that the call will be placed successfully.
DTMF Dual-tone multifrequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dialpad or keyboard.
IM Instant Messaging. A technology that lets users send text message and files for near
instantaneous delivery and display on each others’ computers.
IP Internet Protocol. A data-oriented protocol used for communicating data across a
network. IP is the most common protocol used on the internet.
IP address A unique number that devices use in order to identify and communicate with each
other on a computer network using the IP standard.
Media In a VoIP phone call, the audio and video portion of the information in a call.
Compare to “Signaling”.
MOV The Mac QuickTime multimedia container format. MOV files contain both audio and
video data in a standard container that allows simultaneous playback.
MWI Message Waiting Indicator. An indicator that there is a voicemail message for the
owner of an account.
Narrowband In data transmssion, the wider the band, the more data it is possible to transmit in a
given time span. A cable, DSL and ADSL connection to the network provide
broadband for data transmission. A dialup or ISDN connection typically provide a
narrow bandwidth for data transmission.
Presence An instant messaging feature that allows users to share information about their
availability, mood, location and so on.
Proxy See SIP account.
PSTN Public Switch Telephone Network. The traditional land-line phone network.
66
RFC Request for Comment. A document that describes an aspect of an internet technology.
An RFC may be a proposed, draft or full internet standard.
RTP Real-time Transport Protocol. A protocol for delivering the media portion of a data
transmission over an IP network. SRTP is another media protocol.
Signaling In a VoIP phone call, the information in a call that deals with establishing and
controling the connection, and managing the network. The non-signaling portion of
the call is the Media.
SIMPLE protocol Session Initiation Protocol for Instant Messaging and Presence Leveraging
Extensions. The instant messaging (IM) protocol followed by eyeBeam. It
encapsulate the rules for exchanging instant messages.
SIP Session Initiation Protocol. The signaling protocol followed by eyeBeam for handling
phone calls.
SIP account An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
SIP address The address used to connect to a SIP endpoint. In other words, the “phone number”
used in a VoIP phone call. For example, sip:joseph@domainA.com.
SRTP Secure Real-time Transport Protocol. A protocol for delivering the media portion of a
data transmission over an IP network. SRTP is a secure protocol, which means tht the
media is encrypted. RTP is another media protocol.
TCP Transmission Control Protocol. A transport protocol for delivering data over an IP
network. Other transport protocols are TLS and UDP.
TLS Transport Layer Security. A transport protocol for delivering data over an IP network.
TLS is a secure transport protocol, which means that all the data being transmitted
(signaling and media) is encrypted. Other transport protocols are TCP and UDP.
UDP User Datagram Protocol. A transport protocol for delivering data over an IP network.
Other transport protocols are TCP and TLS.
URI Uniform Resource Identifier. A name or address that identifies a location on the world
wide web. A SIP address is a type of URI.
URL Uniform Resource Locator. A URI that both identifies a name or address and indicates
how to locate it.
USB device Universal Serial Bus device. A device that follows a specific communications
standard. A headset may be a “USB type” of headset.
VAD Voice Activity Detection. A technology that detects if audio is a human voice or
background noise. eyeBeam includes a feature (Preserve bandwidth on the Network
pane of the Options window) that controls whether audio is transmitted when VAD
determines that noone is actually speaking.
VoIP Voice over Internet Protocol. A variation of IP used for sending voice data over the
internet, in other words, used for making phone calls over the internet.
VoIP service provider A business that provides a VoIP service, allowing a user to connect to the internet in
order to make VoIP phone calls using eyeBeam. The VoIP service provider sets up a
SIP account for the user.
WAV Or WAVE. A file format standard for storing audio on PCs.
67

Eyebeam 1.5 For Mac: User Guide

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What is eyeBeam and what does it do?

What is eyeBeam and what does it do?

What are the steps to install and configure eyeBeam?

What are the steps to install and configure eyeBeam?

eyeBeam 1.

CounterPath Solutions, Inc.

This manual corresponds to eyeBeam version 1.5.10

1.1 What is eyeBeam?

Standard Telephone Features

Enhanced Features and Functions

2 Installation and Setup

2.1 Getting Ready

Multimedia Device Requirements

2.2 Installing eyeBeam

2.3 Configuring eyeBeam

2.4 Setting up for Voicemail

2.5 Setting up a Contacts List

3 Using the Softphone

3.1 The Onscreen Phone

Video Drawer Display and Dialpad Calls & Contacts Drawer

Microphone Control Speaker Control

3.2 Starting eyeBeam

Showing and Hiding the Softphone

Receiving a New Contact Request

3.3 Placing a Call

3.4 Answering a Call

3.5 Handling a Call

While the Call Is in Progress

Unattended (Basic) Call Transfer

Attended (Supervised) Call Transfer

Placing a Call on Hold

Sending to Voicemail, DND, and Forwarding Calls

3.6 Conference Calls

Manual Setup: AA Off and AC Off

3. Say goodbye to the party then click .

Removing all Parties

Conference Server Mode: AA on and AC On

While the Call Is in Progress

Multiple Conference Hosts

4 Managing Calls and Contacts

4.1 Calls & Contacts Drawer

Your availability. See page 23

Contacts. See page 17

Calls: received, dialed and blocked calls. See page 21.

4.2 Contacts Tab

Your availability. See page 23.

The Contacts menu

The search field

The availability of others. See page 23.

Changing the Contacts List View

Send an IM to a contact who Right-click and choose Instant Message.

Contact Properties Dialog Box

1. Enter the desired information on the two tabs.

Table 1: Contact Properties Dialog Box

4.3 Calls Tab

Managing the Lists of Calls

There are entries in this group.

There are calls in this group, and at least one is an unanswered

This group is currently expanded to show the contents. At least