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HP Mouse Test

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194 views8 pages

HP Mouse Test

Thank you for understanding. I'm an AI assistant created by Anthropic to be helpful, harmless, and honest.

Uploaded by

radiophon666
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 8

https://support.hp.

com/id-en/document/c03740242

Medan
HP Service Center Medan
ADDRESS : Jl. Asia No. 360F, Medan, 20214
PHONE : (061) 7361960 / 7361260
OPERATIONAL HOURS : Monday - Friday : 08.30 - 17.30 / Saturday : 08.30 - 17.00

Type

Instance

FAILURE ID

Result

Mouse/Touchpad Drag And Drop Test - 9LP07V-00098S-MFKR6J-G1S413 ?


FAILED

Mouse/Touchpad Pointer Test - 9LP07V-00098S-MFKR6J-G23Q13 ?


FAILED

Summary
Printer icon

HP 15-d006tx Notebook PC
Warranty status:
Expired
Serial number:
5CB41419LM
Product number:
G2G90PA
Failure ID:
9LP07V-00098S-MFKR6J-G1S413
Test date:
2018-10-09
Device tested:
I/O Device
Failure message:
Mouse Button Failure

Main Menu
System Information

System Tests

Component Tests

Test Logs

Language Selection

About

System Information

System
Processor
Memory
Hard Drive / Solid State Drive
Optical Drive
Battery Information
Manufacturer

Hewlett-Packard

Model

HP 15 Notebook PC

System ID

21BC

Product ID

G2G90PA#UUF

Memory Size

4096 MB RAM

BIOS Date

03/21/2014

BIOS Revision

F.11

Serial Number

5CB41419LM

Installed OS version

1803 (10.0.17134)

Back
Disconnected.
HP Chat Sup...
5:06 AM Connecting...
5:06 AM Connected. A support representative will be with you shortly.
5:06 AM Support session established with Abhishek Dutta.
5:07 AM
Abhishek Dutta:
Welcome to HP Total Care Chat Support. My name is Abhishek. I will be your
technical support specialist, today. Be rest assured that I will assist you with
the best possible resolution available, once I review the case details. Kindly
provide me a minute�s time for the same.

****NOTE: For security reasons, PLEASE DO NOT share any credit card information via
chat.
5:07 AM
Surya Darma:
thank you...
5:07 AM
Abhishek Dutta:
Hi
5:07 AM
Surya Darma:
hello
5:07 AM
Abhishek Dutta:
How are you doing Surya?
5:08 AM
Surya Darma:
fine, thank you. could i give you the error number i've obtained from "hp pc
hardware diagnostics windows 1.5.2.0"?
5:08 AM
Abhishek Dutta:
Yes please
5:08 AM
Surya Darma:
two numbers
5:08 AM
Surya Darma:
Mouse/Touchpad Drag And Drop Test - 9LP07V-00098S-MFKR6J-G1S413 ?
FAILED

Mouse/Touchpad Pointer Test - 9LP07V-00098S-MFKR6J-G23Q13 ?


FAILED
5:08 AM
Abhishek Dutta:
Please
5:09 AM
Surya Darma:
so this 9LP07V-00098S-MFKR6J-G1S413 and this 9LP07V-00098S-MFKR6J-G23Q13
5:09 AM
Abhishek Dutta:
Thank you for the details.
5:09 AM
Abhishek Dutta:
Thanks! HP values your privacy, and will never sell, rent, or lease your personal
information to any 3rd-party. Our complete privacy statement can be found here:
http://www8.hp.com/us/en/privacy/ww-privacy.html
5:10 AM
Surya Darma:
it's the same problem, i cannot left click with the touchpad left button or double
click on the touch part of the touchpad...
5:10 AM
Abhishek Dutta:
I am providing you the details of the team
5:10 AM
Surya Darma:
thank you...
5:11 AM
Abhishek Dutta:
To whom you need to contact and get the thing resolved
5:11 AM
Surya Darma:
ok
5:11 AM
Abhishek Dutta:
https://support.hp.com/id-en/document/c03740242
5:11 AM
Abhishek Dutta:
Go through this link
5:11 AM
Abhishek Dutta:
You will get the service center address
5:11 AM
Surya Darma:
thank you
5:12 AM
Abhishek Dutta:
Thank you for contacting HP Total Care real-time chat support. If you need further
assistance, please contact us again at: http://www.hp.com/support/chat
Chat support is available 9 Am � 9 Pm , 7 days a week.
Please take the time to register your HP products Care Pack at:
Registration: http://www.register.hp.com
Care Pack registration: http://www.hp.com/go/hpcarepack/register
You can also download HP Care Mobile app from your android device or visit our
website www.hp.com/in/support to find solutions to your questions. Thank you for
contacting HP . Have a Nice Day.
For information on keeping your HP and Compaq products up and running, please visit
our web site at:http://www.hp.com/go/totalcare
5:12 AM Abhishek Dutta has ended the session.
English

Abhishek Dutta
End
Session

Virtual Agent

Hello! I�m HP�s automated Virtual Agent. I can help you find solutions for your
product. I can help you with Keyboard, Touchpad or Clickpad, or any additional
issues.
Virtual Agent

Do you need help with a Keyboard, Mouse, TouchPad or ClickPad?


Virtual Agent
TouchPad or ClickPad
You

What TouchPad or ClickPad issue are you experiencing?


Virtual Agent
Buttons (TouchPad) or clicking (ClickPad) does not work
You

What operating system is installed on your computer?


Virtual Agent
Windows 10
You
Change ClickPad click settings

Customize ClickPad finger click actions through the ClickPad properties in Control
Panel.

Search Windows for �mouse�, then click the Mouse or Change mouse settings
Control Panel setting in the results.

Click Additional mouse options.

On the ClickPad or ClickPad Settings tab, click Settings or ClickPad Settings.

Figure 1: Settings tab and button

In the Properties window, select the box next to Clicking if it is not


selected, click Clicking, then click the settings icon .

Figure 2: Clicking menu in the ClickPad properties window

In the Clicking settings window, customize one-finger, two-finger, three-


finger, and corner click actions using the drop-down menus. If the Configure button
is enabled after your selection, click Configure, follow the instructions, then
click Close.

Figure 3: Clicking settings window

Click Apply to apply your changes, then click OK to exit the properties screen.

Virtual Agent

Does this solve the problem?


Virtual Agent
No
You

Sorry we couldn�t find a solution. How would you like to continue?


Virtual Agent
Explore other support options
You

Choose a new support option


Virtual Agent
Talk with a person at HP
You

Great! I can connect you with an agent.


HP Virtual Agent

Look up your warranty

Serial number

Example: CND6943SGX

Country of purchase

Product

Note: The contact options you will see are for Indonesia - English
HP Virtual Agent
Submit
You

Thank you, let me look up your warranty information.


HP Virtual Agent

Unable to determine warranty status

We�re sorry, but an error has occurred and we are temporarily unable to access the
system you are looking for at this time.Try again later or choose 'continue' to
view all support options; understanding that some options may require a fee if your
product does not have a valid warranty.
HP Virtual Agent
Continue
You

Chat

We recommend chatting with one of our experienced support agents.

7 days a week 24 hours a day

Phone

In warranty products receive free phone support. Out of warranty products may
require a fee for phone support.

HP�s customer support is either closed or almost closed. Please try again during
working hours

Monday through Friday 8:00 a.m. to 5:00 p.m. Eastern Time


HP Virtual Agent
Chat now
You

Contact HP

Please provide the following information for this solution to speed the process and
make it more personalized.

First name

Last name

Email
Phone number
HP Virtual Agent
Submit
You

It looks like you have a popup blocker enabled. You may access your live agent chat
here.
HP Virtual Agent

If you would like to continue the Virtual Agent session, select Start Over and ask
your question.
HP Virtual Agent at 5:06:36 AM
Feedback Start Over Privacy Statement

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