Wireless

Network Video Recorder System

User Manual

2PCS/4PCS/6PCS/8PCS
Cameras
720P/960P/1080P

2CH/4CH/6CH/8CH NVR Kits

V.1.0-201811
Package Contents
Thank you for choosing Hiseeu product.
Here is the list for product and relevant accessories.

S/N Item Quantity

1 NVR 1pc

2 IP Camera(2CH/4CH/6CH/8CH) 2/4/6/8 pcs

3 DC 12V/2A power supply(for NVR)-3.3 feet 1pc

4 DC 12V/1A power supply(for IPC2CH/4CH/6CH/8CH)-10 feet 2/4/6/8 pcs

5 3.3 feet network cable 1pc

6 USB mouse 1pc

7 4 Screws for HDD (only for systems without HDD) 1bag

8 User manual 1pc

How can I get product and technical support?

US Toll Free:1-917-338-1084(Available Pacific Time 5:00pm -12:00pm)
China Toll Free:+86-0755-28170315
Amazon Email:johnny@hiseeu.com
AliExpress Email:support@hiseeu.com
Skype ID: chen.johnny1204

Website:www.hiseeu.com

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 1 Installing your Network Video Recorder System
Getting Started

Before you begin installation, be sure to have the following:

PC or TV monitor
VGA or HDMI cable
Router (WAN)
Hard drive.If you purchased the system without hard drive, you must first install it.
If you do not have a hard drive, you will not be able to record and playback video.
Please see below for hard drive installation instructions

Do not attempt to install your cameras until you are able to view
images on your TV or PC monitor first.

Installing the hard drive – if your system has a pre-installed hard drive, please skip
this step and go directly the section below, Installing the NVR. If you purchased a
hard drive separately, it must be formatted after installed it. See the Frequently
Asked Questions section of this manual for instructions about how to format a hard
drive, refer the question, How do I format my new hard drive and check my hard
drive information?

Remove the cover from the unit, Remove the cover Insert the hard drive, secure it
and remove the top two screws to the bottom of the unit with the
four screws

Connect the data wire and Replace the cover and fasten screws
power wire as shown

02
Installing the System
Connect the NVR and cameras with power adapters provided. Attach the anten
nas to the cameras, connect the mouse to the NVR. (Please note, power supply
for NVR box is 12V-2000mA)
Connect the PC or TV monitor to the NVR with a VGA or HDMI cable. You must
use a PC or TV monitor, you cannot connect to a laptop.
Connect the Router LAN Port to NVR WAN Port with Network Cable Provided.
The router must be WAN(Wide Area Network).

VGA Port HDMI Port Ethernet Port USB Port

(PC Monitor) (TV Monitor) (Router) (Mouse)

For step-by-step installation instructions, you can also watch our

video: https://youtu.be/V3t6szhRKDQ

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 2 Check NVR Network , Change NVR system login
password

Once you have completed connecting the NVR, wait approximately 2-3 minutes.
Next you will see the window below on your monitor screen. No password is neces-
sary, click ok to continue.

Right click on the home screen of your monitor, navigate to System setup > Network
setup. In the middle of the window you should see Cloud status as ONLINE and
Network Status as Healthy Network. If this does not appear, select DHCP and click
Enable as shown in the figure below. Click ok, then power off the NVR box, wait a
few seconds and power up.

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Once you power up, repeat the steps outlined as above. Cloud status must be
ONLINE and Network Status must be Healthy Network. If this does not happen, you
will not be able to view remotely.

Right click on the home screen of your monitor, navigate to System setup > System
admin, click User on the left menu bar > Set password(Request: 8 Characters Max..
Keep it short.). Create a password and type it in the field, repeat new password, click
ok. Be sure to remember your password.

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 3 Viewing on your SmartPhone
From your Smartphone, go to the App store. Download “IP PRO3”.
Ceate an account and password.Be sure to remember your account login
info.#Pic 1
Click "+", then click Add device by ID.#Pic2
On your device, either scan the QR code or manually enter your Cloud ID. You
can locate your Cloud ID on your monitor screen as seen earlier in section 2 of this
manual. (Use NVR login Username/password on your monitor screen here).#Pic3
If you have multiple Smartphones, you must register multiple accounts. You
cannot have one account across multiple devices.

Pic1 Pic2 Pic3

Andrid download IOS IP-Pro

"Eseecloud"

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4 Viewing your system on your computer or laptop by
CMS software
For Windows system, please download CMS software from
www.hiseeu.com.
Install CMS software first.
Click Settings > Device Manage & Add device

Select “By ESee ID”.

In the “ESee ID” box, enter the cloud ID(9 or 10 numbers). You can find it on your
home monitor screen. Look at your home monitor screen, right click the mouse,
Navigate to System setup> Network setup>find the Cloud ID.
Username is NVR system user name on your home monitor screen.(If you don’t
change it in your setup, it should be admin)
Password is your NVR system password on your home monitor screen.(If you
don’t change it in your setup, it should be blank, no password)
Channels: Input 4 or 6 or 8. If you have 4 cameras, enter 4 etc.
Click Confirm and you will see the video.

If that does not work, you may select “By IP

address” and go to your System Setup and
then go to the Network setup tab and get
your IP address, Gateway etc.

Please note, if you use MAC OS system,

please send e-mail to johnny@hiseeu.com.
E-mail Subject: Request CMS software for
MAC OS system

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 5 Record Video.
Here is an easy way to set the recording function if you need record 24 hours
everyday:
Right click on the home screen of your monitor, navigate to Manual record > select
all > click All on > click ok. Once you have completed setting up the recording
function, you will see a red dot in the upper right corner of each video. This indicates
the system is recording.

Here is another alternative way to set the recording.

From the home screen of your monitor, right click the mouse, navigate to System
setup >Record setup>Record Plan, pls select Everyday for Weekday, please select
time and click ok(If no hard drive or hard drive is not formatted, you cann’t record
and playback).

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 Right click on the home screen of your monitor and navigate to System setup >
Record Setup again, click Copy to, check All, Click Ok. Copy the same setting for
Channel 1 for the remaining channels.

6 Playback Video.
To use the playback feature, you must first set up the recording function as
described in the section above. To playback, from the home screen of your
monitor, right click and navigate to Video playback > Manual Search. Please note
that when the hard drive is full, the new recording will automatically overwrite the
prior recording.

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 Search the time which you want to playback, click search, click Playback.

7 Frequently Asked Questions

Q:How do I format my new hard drive and check my hard drive information?
A:From the home screen of your monitor, right click the mouse, navigate to System
setup > General setup > HDD Setup, select Format and click Format > click Ok.
From this screen you can also check to see if your system has a pre-installed hard
drive.

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Q:Do I need to connect the camera with network cable?
A:No, the cameras are wireless. You do, however, need to connect the camera with
a power supply. The cameras and NVR are already paired. The camera will connect
with the NVR automatically once attached to a power supply. Do not attempt to install
your cameras until you are able to view images on your TV or PC monitor first.

Q:How can I troubleshoot camera issues?

A:First check to see if the power adapter is working by testing with another power
adapter. lf the power adapter is functioning, move the camera close to NVR box to
check whether you have video or not. lf there is no video, cover the photocell with
your finger as shown in the figure below. If the IR-CUT light turns red, the camera is
working. If it does not turn red, this indicates that the camera has experienced a
malfunction.In this case,please contact us for after sale service.

Cover the
photocell

Q:How can I get motion notifications on my Smartphone?

A: First verify that the status of your Cloud ID is ONLINE and the Network Status
indicates Healthy Network (refer to section 2). Next, from the home screen of your
monitor, right click the mouse, navigate to System setup > Channel Setup > Video
detection. Next, select the following: Enable for Motion Detection, Alarm, E-mail
Notice and APP Alarm. Click Ok.

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After you have finished setting your preferred channel as outlined above, repeat the
process for your remaining preferred channels. Starting from the home screen of
your monitor, right click the mouse, navigate to System setup > Channel Setup >
Video detection. Next, select Copy to and either select the All option for all cameras,
or you can select the specific channel(s) you prefer. Click ok.You can adjust the
sensitivity at any time by returning to this screen.When people passed by,you will get
motion detection signal and notification as shown.

Q:How can I receive e-mail notifications for motion detection?

A: First,ensure you follow the steps outlined in the previous question How can I get
motion notifications on my Smartphone?
To receive notifications, you need a Email account (Such as, Hotmail,Gmail,Ya-
hoo, etc.)
Next, log into the web version of your Email account. In the upper right-hand
corner, click on the Settings button, then select Connected accounts > POP and
IMAP Select Yes and Don’t as shown in the figure and Save.

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From the home screen of your monitor, right click your mouse and navigate to
System Setup, select Network setup, select Email from the left menu bar. From
there, click Enable, enter the information in the fields as shown in the figure below.
For the dot, please be sure to use the correct key on the keyboard next to the
forward slash as shown in this figure:

Complete the fields on the screen as follows(take hotmail account as an example):

SMTP Server: smtp-mail.outlook.com
Port: 587
Username: Sender e-mail address (click shift on the virtual keyboard for “@”
symbol Hotmail e-mail address) to send alarm
Password: Sender E-mail login password
Encryption Type: SSL
Sender: Sender e-mail address to send alarm
Sendee: Receiver e-mail address to receive alarm (it must be different with
sender, you can use another Hotmail/Gmail/Yahoo Email address)
If you use other email account as sender,such as gmail,yahoo,etc,you need find
out their own SMTP server and port,or you can contact our service person.

bettyh1991@gmail.com

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 After you have entered all of your information, click Test until the Test success
message appears on the screen. Please allow a few minutes for the testing cycle to
complete. If the test failed, try another Email account.Click Ok. Whether or not your
test was successful, be sure to click Ok to save your settings.
To test your alarm, walk past your camera. You will receive an Email notification
within 2 to 3 minutes as shown in the sample figure below.

Event:Motion detect in video channel 1; Time: 2017-8-18

11:24:36; Device: K9604-W; IP Address: 192.168.0.236

Q:How do I stop the Email notification?

A:From the home screen of your monitor, right click your mouse and navigate to
System Setup > select Channel Setup > Video detection. Deselect Email Notice.-
Click Ok.

Next, re-enter the same dialogue box that you just entered by right clicking on the
home screen of your monitor and navigate to System Setup > Channel Setup >
Video detection again. Click the Copy to button and either select the option for all or
you can select the specific channel(s) you prefer. Click ok, Email alarm will be
deactivated.

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Q.How do I use a USB to Back-up my data?
A: You need to make sure you have recorded video in your hard driver first, from the
home screen of your monitor, navigate to Video backup. Select all or any channel(s)
you prefer, select the particular time frame you desire, then click Search then Backup

Next, click Yes, remove your mouse directly and insert USB storage in one
minute,then wait for the system to perform the back-up.

Q:How do I add a new camera? What should I do when there is

no camera display on the screen?
A: In some situations, you may need to add a new camera to your NVR. For exam-
ple, you may need to replace a broken camera, or if you have an expandable NVR,
you can also add cameras.
Remove the network cable between NVR and router, plug the camera into the power
supply, connect the NVR to the camera with a network cable.The camera and NVR
must be plugged into the same router. From the home screen of your monitor, right
click your mouse and navigate to Video Manage. Click Refresh to find the IP address
of the camera, see example in the figure below. Navigate to IP address, then click
Match Code. The camera channel will connect automatically. When the channel says
Connect, you will no longer need a network cable for the camera; the cable can then
be removed between the camera and the NVR. Connect the NVR with the router by
network cable again.

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Q: How can I strengthen the wireless signal?
A: Adjust the direction of the antennas as shown in the figure below

Best wireless signal Worst wireless signal

Q:How do I adjust the Date and Time?
A: First way: Verify that your system have a healthy network. Right click the mouse
from the home screen of your monitor, navigate to System setup>Network Setup.
Check to see that Network Status says Healthy Network. From the same Window,
select General setup>Time setup from the left menu bar. Select Enable>Sync now,
click ok.
Second way: Navigate to System Setup>General setup&Time setup, please
unselect Enable>Select correct System Date & System Time and click Apply. Click
ok.

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Q:What is best temperature for the cameras to operate at their
optimum level?
A: Select a location for the camera that has an ambient temperature ranging from
-50 degrees Fahrenheit to 122 degrees Fahrenheit.
Q:How do restore my unit to the Factory Settings?
A: Right click the mouse from the home screen of your monitor, navigate to System
setup > System admin > Factory setting, click all, click ok. Next, right click the mouse
from the home screen of your monitor and navigate to Video manage, click Refresh,
click Auto add, after all IP addresses appear, click Ok. All videos will appear on your
monitor screen.
Q:My system does not recognize that I have a hard drive
installed, how to find it?
A: First confirm that the power adapter for NVR is 12V-2000mA. Once you have
confirmed, right click the mouse from the home screen of your monitor and navigate
to System setup > General setup > HDD setup. Verify if there is HDD information
(please also refer to Frequently Asked Question, How do I format my new hard drive
and check my hard drive information?) .If there is no hard drive information, open the
NVR box and check to see if the cable of hard drive is loose. Re-connect the HDD
cable.

Q:How do I reset the NVR login password?

A: To protect your privacy, please send an Email to johnny@hiseeu.com, Email
subject: Request Password Reset.
Q: What's the meaning of IRON on the TV/PC monitor?
A:

Picture IRON Location Meaning

Green bar Top Right Corner Wireless Signal

Red dot Top Right Corner Recording

! Red Triangle Bottom Left Screen Alarm

Little Yellow man Top Right Corner Motion Detection

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Q:I connected the system, why nothing is showing on my moni-
tor?
A: The default output resolution of the NVR is 1280*1024, which may not be com-
patible with some monitor screens. There are a few options you can try to fix it:
Connect PC/TV monitor with NVR box by VGA cable first. On the monitor, make
sure the "input" is set to VGA.If no VGA cable, try another monitor with HDMI cable
until getting video on the monitor screen. Don't forget to change the input to HDMI on
a TV.
When you see the video on another monitor, right click the mouse>System setup>-
General setup&Screen setup, adjust the VGA resolution to 1024x768, click OK
finally. Change to connect system with the first TV monitor, check if you can see the
video once connected.

How can I get product and technical support?

US Toll Free:1-917-338-1084(Available Pacific Time 5:00pm -12:00pm)
Amazon Email:johnny@hiseeu.com
AliExpress Email:support@hiseeu.com
Skype ID: johnny.chen1204

WeChat ID: 13590254421

Website: www.hiseeu.com

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