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    NO Package Package Breakdown Duration Amount 1. Food and Beverage Service & Sales Techniques

    Uploaded by

    Naftali
    The document outlines 10 training packages for an African tribe hotel, including the tasks covered and duration/cost of each package. Package 1 (food and beverage service) covers all aspects of food and drink service over 3 months for 150,000 amount. Package 2 (food production) covers food preparation, storage, costing and more over 100,000 amount. Package 10 (monitoring operations) assesses all hotel departments over 50,000 amount. In total, the packages provide comprehensive training for operating a hotel over 10 areas and 650,000 amount.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    NO Package Package Breakdown Duration Amount 1. Food and Beverage Service & Sales Techniques

    Uploaded by

    Naftali
    280 views4 pages
    The document outlines 10 training packages for an African tribe hotel, including the tasks covered and duration/cost of each package. Package 1 (food and beverage service) covers all aspects of food and drink service over 3 months for 150,000 amount. Package 2 (food production) covers food preparation, storage, costing and more over 100,000 amount. Package 10 (monitoring operations) assesses all hotel departments over 50,000 amount. In total, the packages provide comprehensive training for operating a hotel over 10 areas and 650,000 amount.

    Original Description:

    training

    Original Title

    Vip Hotel Training

    Copyright

    © © All Rights Reserved

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    The document outlines 10 training packages for an African tribe hotel, including the tasks covered and duration/cost of each package. Package 1 (food and beverage service) covers all aspects of food and drink service over 3 months for 150,000 amount. Package 2 (food production) covers food preparation, storage, costing and more over 100,000 amount. Package 10 (monitoring operations) assesses all hotel departments over 50,000 amount. In total, the packages provide comprehensive training for operating a hotel over 10 areas and 650,000 amount.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    280 views4 pages

    NO Package Package Breakdown Duration Amount 1. Food and Beverage Service & Sales Techniques

    Uploaded by

    Naftali
    The document outlines 10 training packages for an African tribe hotel, including the tasks covered and duration/cost of each package. Package 1 (food and beverage service) covers all aspects of food and drink service over 3 months for 150,000 amount. Package 2 (food production) covers food preparation, storage, costing and more over 100,000 amount. Package 10 (monitoring operations) assesses all hotel departments over 50,000 amount. In total, the packages provide comprehensive training for operating a hotel over 10 areas and 650,000 amount.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4
    At a glance
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    The document outlines different hotel training packages offered by the company with their costs and duration. It also provides breakdown of modules and tasks covered under each package.

    There are 10 different training packages offered ranging from Rs. 30,000 to Rs. 100,000. The Food and Beverage Service & Sales Techniques package costs Rs. 150,000 while the Food & Beverage Production package costs Rs. 100,000.

    Some of the modules covered under the Food and Beverage Production package include food presentation, hygiene standards, food storage, food costing, cost control, menu preparation and pricing, production, storage and preservation, cooking methods, and mis en place.

    AFRICAN Tribe HOTEL TRAINING & CONSUTS kenya LIMITED PACKAGE/ TASKS

    BREAKDOWN

    NO PACKAGE PACKAGE BREAKDOWN DURATION AMOUNT


    1. Food and Welcoming guests & receiving quests 3 months
    Beverage
    Service & Sales
    Techniques
     Sitting guests
     Service Standards
     Menue Presentation
     Order taking
     Service sequence
     Opening duties
     Closing duties
     Hot beverage presentation
     Beverage services
     Report preparation
     Wine knowledge
     Wine service
     Special coffees preparation
     Table set up and layout
     Cost control and Management
     Up-selling Skills
     Suggestive Selling
     Cross Selling
     Cocktails Preparation
     Cocktail Presentation
     Billing Presenation
     Crumbing down
     Confidence building
     Monitoring and seeing off of quests
     Desert Service 150,000
     Dinner Service Sequence
     Lunch Sequence
     Menu Knowledge
     Handling of guests
     Guest Complaints
     Customer care
     Etiquettes, attitudes and manners
     Personal grooming and hygiene
    Standards
     Team work building
     Staff Motivation
     Staff Posture and Conduct
     Guests relations
     Monitoring of operating equipment
    stock levels
     Equipment handling and Management
     Monthly stock taking
     Buffet setup/ lunch and dinner set up
     Linen handling
     Room Service Skills
     Napkin folds
     Soup Service
     Bread Service
     Bidding farewell to guest
     Functions/ banquetting handling
     Receiving guests feedbacks
     Sales and Marketing the hotel products
     Product knowledge (Food and
    Beverages)
     Product knowledge (Hotel premises)
     Shift handover and take over
     Staff briefings
     Restaurant control/ billing system
     Attributes of a service personnel X

    2. F & B
    Production
     Food Presentation
     Hygiene Standards
     Food Storage
     Food Costing
     Cost Control
     Menu preparation and pricing
     Production Storage and Preservation 100,000
     Cooking Methods
     Mis en Place
     Food Sampling and tasting
     Standard Operating Proceedures (SOPs)
     Menu Planning
     Staff Management
     Staff discipline
     Staff Recruitment
     Departmental Management
     Equipmental Management
     Equipment Management

    3. Human
    Resource
    Management/
    recruitment
     Interviewing 50,000
     Evaluation
     Recommendation

    4. Front Office
    Check-in 50,000
    Check-out
    Cash Handling
    Telephone Operation
    Guest Relations
    Customer Care
    Guest Diary
    Shift hand over

    5. House
    Keeping/
    Laundry
    Room Preparation
    Room discrepancy
    Linen Management
    Guest Feedback
    Hygiene Standards 50,000
    Turning down the room
    Amenities
    Telephone Etiquettes
    Room Status
    House Keeping Language
    Laundry handling

    6. Accounts &
    Finace
     Internal Controls
     Material controls
     Purchases
     Cash Management 100,000
     Operational reports
     Payable & Receivables
     Income Audit
     Budgeting

    7. Management &
    Supervisory
    Skills
     Job description & Responsibilities
     SOPs forb the Senior anagement 100,000
     How to reduce cost and increase Sales
     Product Management
     Team Building
     Staff Motivation
     Controls
     Efficiency & Effective Management
     Sales Promotions

    8. Marketing &
    Sales
     Up selling off the Hotel Product 50,000
     Marketing and Sales techniques

    9. Setting Hotel  For all Departments


    Operating 30,000
    Procedures
    10. Monitoring &
    Assessment of 50,000
    the Hotel
    Operations
     Food and Beverage Service
     Staff Performance
     Operations
     Hose Keeping
     Security
     Internal Controls
     Revenue Controls
     Front Office Operations

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