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    Main Rebuttals/Objections To Remember: I'm Not Interested (Or Other Shut-Down)

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    Hossein Hashemi
    The document provides rebuttals and responses to common objections that may arise when trying to bring in more customers or discuss marketing services. It includes responses to objections like "I'm not interested", "send me some information", "we already have that taken care of", and "I don't have time to talk". The document also lists things salespeople should avoid saying in response to objections.

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    Main Rebuttals/Objections To Remember: I'm Not Interested (Or Other Shut-Down)

    Uploaded by

    Hossein Hashemi
    174 views5 pages
    The document provides rebuttals and responses to common objections that may arise when trying to bring in more customers or discuss marketing services. It includes responses to objections like "I'm not interested", "send me some information", "we already have that taken care of", and "I don't have time to talk". The document also lists things salespeople should avoid saying in response to objections.

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    Objections

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    Objections

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    The document provides rebuttals and responses to common objections that may arise when trying to bring in more customers or discuss marketing services. It includes responses to objections like "I'm not interested", "send me some information", "we already have that taken care of", and "I don't have time to talk". The document also lists things salespeople should avoid saying in response to objections.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    174 views5 pages

    Main Rebuttals/Objections To Remember: I'm Not Interested (Or Other Shut-Down)

    Uploaded by

    Hossein Hashemi
    The document provides rebuttals and responses to common objections that may arise when trying to bring in more customers or discuss marketing services. It includes responses to objections like "I'm not interested", "send me some information", "we already have that taken care of", and "I don't have time to talk". The document also lists things salespeople should avoid saying in response to objections.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Hi There, Who would be the best person to talk to about bringing in more customers?

    MAIN REBUTTALS/OBJECTIONS TO REMEMBER

    I’m not interested (Or other Shut-Down)

    Okay, so you are not interested in growing your business and getting more clients?

    …. Wait for “Yes” response… Okay, so can your business handle 5-10 new clients per week?

    …. Wait for “Yes” response… Great! Let’s schedule a quick meeting where we can go over
    exactly how we plan to bring you more clients. When would be a good time for you tomorrow or
    [Next Day of Week]?

    Send me some information or I’m Busy

    Totally understand. You weren’t expecting my call. When could we schedule a time when you’re
    not so busy...

    Social media marketing rebuttals

    We already have that taken care of

    Okay Great! What kind of return are you getting?...[wait for response]...What if I told you we got
    X Results for [Business Type] after they were already using another marketing team.

    I’m not interested

    Okay, so you are not interested in growing your business and getting more patients?

    {Name}, many of my best customers also said they weren’t interested when I first called but now
    they’re getting X & Y results from our services.

    Send me some information.

    Happy to. But typically when I hear that what it means is you don’t have time for this right now.
    When could we schedule a time when you’re not so busy...

    I’m headed into a meeting

    Understood, when is a good time for us to talk about…


    I don’t have time to talk.

    Totally understand. You weren’t expecting my call. When could we schedule a time when you’re
    not so busy...

    How did you get my name/number?

    I’m specifically reaching out to you because our business is looking for the best [Business Type]
    in the area to bring client leads to, and we noticed you have some of the best reviews online.

    I’m not the right person to talk to.

    No problem, [Name] — sorry about that! Who would be the right person in your organization to
    connect to?

    I’ve never even heard of your company

    [Name], I completely understand that you haven’t heard of us. In fact that’s the same thing we
    heard from the [insert persona you are calling] at companies like [insert customer references].
    However, they took some extra time to give us a cursory evaluation and now their team is [insert
    results]. We would love to get your team the same results.

    We only do business a certain way

    We are actually very flexible. We can work with any team, any way they want to work. We work
    with companies like X and Y, who have a similar situation as you-- and we’re producing [insert
    results] results for them.

    I am not looking for new software / solutions / this isn’t a priority for me right now

    Understood-- I’m not asking you to buy anything right now. Let’s take some time to talk about
    how we’re producing X results for customer like [insert similar customers], and if at that point
    you feel the same way, we’ll thank each other for our time, and go on about our day.

    Call back in X months or X quarter.

    What’s going to change between now and then?


    Or

    Honestly I would love to. But since we have [New Years or other deadline time] coming up so
    fast We want to make sure that’s taken full advantage of. Which may take up to a few weeks of
    testing to get it fully optimized. So that when [New Years- come you guys absolutely crush it!
    I have everything I need.

    That’s great! So clearly, you’re a forward thinker that invests in everything your team needs. We
    love people like you! Why not take a look at what we offer to make sure you have all the best
    tools?

    Incumbent Solution Objections


    This implies that there is a plan in place already and you can’t move forward

    I’m not the decision maker.

    Look [Prospect Name], no one is going to have a better understanding of how a product
    /solution like ours could boost the results for your team more than you.

    I don’t have the budget / it’s too expensive.

    You weren’t expecting my call, so I wouldn’t expect you to have a budget. Most of our biggest
    customers started in this exact same way.

    We already use X. (non-competitive)

    X Solutions are great for [what they’re good for]. We’re different in that we focus/specialize in
    [what problems you solve], do you think that having extra clients from our sources would benefit
    you?

    We’re already using one of your competitors.

    Actually, one of our past clients [SunPoint Fitness] was using another marketing agency and
    said the same thing. The moment they tried out our services for a week and saw the results,
    they dropped their old marketing agency instantly. We actually ended up saving them over
    $1,500 a month, not to mention the huge increase in inbound client leads.
    DO NOT SAY THESE THINGS

    Is this a bad time?

    You probably interrupted your prospect while he/she was doing something else. Don’t give your
    prospect an easy way out in the first few seconds of your call.

    Does that make sense?

    This question is lazy and an answer of “no” basically means the prospect is too stupid to
    understand what the rep is saying or the rep is too stupid to explain what he/she meant.

    I’d love to set aside some time

    The prospect does not care what you’d love to do. Instead, say “Let’s schedule some time.”

    I'm Not Interested:

    'I’m with you, of course you're not interested - how could you be interested if you don’t even
    know what I have to offer. All I need is 15 seconds of your time to tell you what I’m about, if
    you’re not blown away after those 15 seconds, I'll even hang up on myself.'

    We're Already Working With Someone Else:

    'I totally understand you’re working with someone else and that’s fine, I actually got the feeling
    you did by looking at your website/social media etc. Funnily enough the main reason why I
    started my business was because people that do social media usually do a terrible job. Now the
    purpose of my call is not to criticise the people you’re working with, but to get 30 seconds of
    your time so that I can show you how were the best social media agency in town'

    I’m Busy/I Don't Have Time:

    'I’m with you, I can only imagine how little time you have as a business owner, I struggle with
    that myself. As a matter of fact, it's because you’re busy this hasn’t been taken care of and
    you’re business is probably leaving a lot of money in the table because of it. Now I don’t want to
    be negative, I just need literally 30 seconds of your time to blow you away with my service.'
    Send Me An Email:

    'Absolutely, i'll actually do that right now what’s the email address. Great, now let me ask you,
    why don’t we go over the information on the phone right now? I just want to make sure I can
    help you get the right information and answer any of your questions, it will only take 30
    seconds.'

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