COMPUTER

SYSTEMS
SERVICING NC II

REVIEWER
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 TABLE OF CONTENTS
TITLE PAGE ……………………………………………………………………… 1
TABLE OF CONTENTS ………………………………………………………… 2
PREFACE ………………………………………………………………………… 3

PART 1: INSTALL AND CONFIGURE COMPUTER SYSTEMS

Assemble a Desktop Computer ………………………………………………… 4-7
Operating System and Device Driver Installation …………………………….. 8 - 11

PART 2: NETWORKING
Creating Straight-through Cable ………………………………………………... 12 - 13
Modular RJ-45 Jack I/O Set-up …………………………………………………. 14 - 15
Patch Panel Set-up ………………………………………………………………. 16
Router Configuration …………………………………………………………….. 17
Adding Static IP Address in Server ……………………………………………. 18

PART 3: SET-UP COMPUTER SERVER

Installing Domain Controller with DNS Server Role …………………………... 19
Adding DHCP Server Role ………………………………………………………. 19 - 20
Stopping Services of File Server ………………………………………………… 20
Adding File Server Role ………………………………………………………….. 20 - 21
Add User in the Active Directory Users and Computers ……………………… 21 - 23
Enabling Network Discovery in Client ………………………………………….. 23
Connecting the Client to the Server Computer ……………………………….. 23
Ping the Server …………………………………………………………………… 24
Ping the Client …………………………………………………………………….. 24
How to Monitor the Connection of Client in the Server ………………………. 24
Remote Desktop ………………………………………………………………….. 24 - 25
Printer Server …………………………………………………………………….. 26

PART 4: MAINTENANCE
Creating System Image in Windows 7 …………………………………………. 27
How to Restore Using the Created System Image in Windows 7 ……………. 27
Creating System Restore Point in Windows 7 ………………………………….. 27
How to Use Restore Point in Windows 7 ……………………………………….. 28
How to Disconnect the Client/User in Server or from Domain ……………….. 28

POSSIBLE QUESTIONS WITH ANSWERS (Q&A) ………………………….. 29 - 30

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 PREFACE

First and foremost, I would like to thank GOD for giving me strength and wisdom

to finish this reviewer. Also my family and loved ones as my inspiration, and of course to

all the people (Instructors/Teachers, Students etc.) who will use this Computer Systems

Servicing NC II Reviewer.

I would like to say that I made this reviewer as simple/easy as possible to follow. I

know that some of you already knew the topics here already, but I chose to include those

topic also to make this reviewer complete from the beginning until the end of the

assessment.

Lastly, credits to all the owner of the materials that I used in this manual.

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PART 1: INSTALL AND CONFIGURE COMPUTER SYSTEMS
Assemble a Desktop Computer:
Note: These assumes that all parts/components were properly arranged on your
working table and well prepared.
1. Install the processor in the CPU socket by following the correct alignment of the
processor in its place and also the CPU fan. Use thermal compound/paste if
necessary.

2. Install the RAM/memory card to its module by aligning to its notch.

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3. Remove the side cover of the system/computer case.

4. Install the motherboard inside the PC case, make sure it is aligned in its stand-offs
where you screw the motherboard. Use proper size screws.

5. Install the VGA card in the video card slot and LAN card in PCI slot if you have,
screw these cards properly.

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6. Install the Hard Disk Drive (SATA/IDE) inside the case then connect it to the
motherboard.

7. Install the CD/DVD ROM/RW (SATA/IDE) inside the case and connect it to the
motherboard.

8. Connect the front-panel LED’s (Power/Reset button, HDD Led, front USB port) in
the motherboard.

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9. Install the Power Supply Unit, screw it properly and then connect the 20/24 pins
and 4 pins in the motherboard.

10. Connect the peripherals (Monitor, Keyboard, Mouse, AVR/UPS) to the system unit.
Test the unit.

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Operating System and Device Driver Installation:
A. Windows 7/8 Installation:

1. Start/Restart your computer

2. Hold/Tap Delete or F2 key to access BIOS
3. Set the Date and Time
4. Set USB Drive (If you are going to use USB Flash Drive Installer) or CD/DVD Drive
(for CD/DVD Installer) as the Boot Device Priority
5. Plug/insert the USB Drive Installer or DVD Installer
6. Press F10 on your keyboard to Save and Exit or go to Exit Menu of your BIOS then
choose Save and Exit
7. When Press Any Key to Boot from CD prompted, press Enter or any key just ONCE
ONLY! (Note: Press once only to avoid looping of installation)
8. Follow the instructions properly along installation
9. Partition your hard disk based on the instruction of the Assessor
10. Format the drive you have partitioned
11. Select the correct disk drive of the Operating System
12. Begin the installation of the Operating System by following the wizard
13. Put the PC and Computer Name
14. Wait until setup is done

B. Windows Server 2008 Installation:

(Note: Installing of Windows Server 2008 is almost the same with other Windows
OS like Windows 7 and 8 only few changes)

1. Start/Restart your computer

2. Hold/Tap Delete or F2 key to access BIOS
3. Set the Date and Time
4. Set USB Drive (If you are going to use USB Flash Drive Installer) or CD/DVD Drive
(for CD/DVD Installer) as the Boot Device Priority
5. Plug/insert the USB Drive Installer or DVD Installer
6. Press F10 on your keyboard to Save and Exit or go to Exit Menu of your BIOS then
choose Save and Exit
7. When Press Any Key to Boot from CD prompted, press Enter or any key just ONCE
ONLY! (Note: Press once only to avoid looping of installation)
8. Follow the instructions properly along installation

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9. Choose the type of Server OS you want like in the picture below:

10. Partition your hard disk based on the instruction of the Assessor
11. Format the drive you have partitioned

12. Select the correct disk drive of the Server Operating System
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13. Begin the installation of the Operating System by following the wizard.

14. Put the administrator password

15. Press Ctrl + Alt + Delete button to access Windows Server 2008 interface.

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C. Device Driver Installation

Step A:

1. Put your CD/DVD or USB flash drive that contains the device driver installer.
2. If AutoRun is enabled, wait for the Installation Wizard, if not, Open Computer and
access driver files.
3. Click Install/Setup and follow the Installation Wizard.
4. Click Finish when the driver is installed in your Computer
5. Reboot/restart your computer to apply changes.

Step B:

1. Click Start / File Explorer in Windows 8

2. Right-click Computer
3. Choose Properties
4. Click on Device Manager in the left-side.
5. Choose the hardware you want to update/install.
6. If you found the Unknown Device or the Device that you want to update, right-click
it and choose UPDATE Driver
7. Browse the location where the driver files reside. This will install a new driver or
update an existing driver for your hardware.
8. Reboot/restart your computer to apply changes.

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PART 2: NETWORKING
Creating Straight-through Cable:
1. Strip the UTP cable 1 to 2 inches using Wire Stripper
2. Un-twist and make the wire straight as possible
3. Arrange/sort the wires based on the wiring arrangement below either 568A or
568B:

4. Cut the wires before inserting it inside the RJ-45.

Correct Way of Cutting:

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 Wrong Way of Cutting:

5. Crimp the RJ-45 in your UTP Cable

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Modular RJ-45 Jack I/O Set-up (Terminating Modular Jack I/O)
1. Strip the cable 2 to 3 inches using Wire Stripper.
2. Check the printed color codes inside/outside the modular jack

3. Position the wires based on the printed color codes

4. Terminate the wires using Impact punch down tool

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5. Prepare the Wallplate of the Modular Jack

6. Insert the jack in the Wallplate

7. Test the connection by: a.) Get one (1) straight-through cable, b.) Connect it to the
cable tester and the other end of the straight-through cable connected to the
modular jack, c.) Connect the other end of the modular jack which is RJ-45 to the
other port of the cable tester as shown in the picture below, d.) Begin the test.

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Patch Panel Set-up (Terminating Patch Panel)
1. Determine the length of the cable base on position or location
2. Strip the cable 3 – 4 inches.
3. Un-twist the wires completely
4. Check the printed color codes inside the patch panel

5. Sort the wires in its proper position

6. Choose a port on the patch panel before terminating

7. Begin terminating each wire

8. Test the connection (Note: Test the patch panel like the modular jack above, just
replace the jack with patch panel)
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Router Configuration (Server)
Note: Configuring a router depends on the brand and model of the router this means that
configuration screen may be different on each other BUT the basic functions are still there.
A. Setting-up Wireless Configuration (Server)
1. Open web browser (Internet Explorer, Google Chrome, Firefox)
2. In the address bar type the IP address of the router (Ex. 192.168.1.1 or
192.168.0.1)
3. Type the router administrator username and password (Ex. admin, admin)
4. In the router’s configuration screen, look for Basic Setup
5. Disable DHCP Server
6. Change the Time Zone (Ex. GMT+08:00 Singapore, Taiwan, Russia)
7. Click Save Settings below
8. Click Wireless Setup tab
9. Click Manual Setup
10. Type the SSID of the Wi-Fi (Ex. CSS_wifi)
11. Click Save
12. Click Wireless Security
13. Click WPA2 Personal in security type.
14. Type the passphrase  Wi-Fi password (Ex. Css67890)
Warning: Do not forget the Wi-Fi password, write it in a sheet of paper.
15. Click Save
B. MAC Filtering Configuration (Server)
1. Open web browser (Internet Explorer, Google Chrome, Firefox)
2. In the address bar type the IP address of the router (Ex. 192.168.1.1 or
192.168.0.1)
3. Type the router administrator username and password (Ex. admin, admin)
4. In the router’s configuration screen, look for Wireless Setup tab
5. Click Wireless MAC Filtering
6. Get the MAC Address of your computer or laptop by:
a. Windows + R or Click Start choose Run
b. Type cmd
c. Type ipconfig /all
d. Locate the Physical Address (MAC Address) of the computer or laptop
e. Copy or write it to a piece of paper
7. Type the MAC address of your computer in the MAC address textbox.
8. Choose if you want to permit or prevent the connection (allow or deny).
9. Click Save

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Adding Static IP Address in Server
1. Right Click Network Icon near the system clock
2. Choose Open Network and Sharing Center
3. In the left side, Click Change Adapter Settings
4. Right-click Local Area Connection then choose Properties
5. Select Internet Protocol Version 4 (TCP/IPv4) then click Properties
6. Click the option: Use the following IP address:
IP address: 192.168.1.2
Subnet Mask: 255.255.255.0
7. Click OK then click Close button.

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PART 3: SET-UP COMPUTER SERVER
Installing Domain Controller with DNS Server Role (Server)
1. Press Window Button + R or Click Start then choose Run
2. Type dcpromo and press enter key
3. Click Next button
4. Click Next button
5. Choose Create a new domain in a new forest then click Next button
6. Type the name of FQDN of the rest root domain (Ex. css.com) then click Next
button
7. Select Windows Server 2008 R2 in the Forest functional level then click Next
button
8. Check or make sure DNS Server was checked then click Next button
9. Click Yes button
10. Click Next button
11. Type the Restore Mode Administrator Password then click Next button (Ex.
Css67890)
12. In the Summary page, click Next button
13. Active Directory will install, check Reboot on completion
14. Server will automatically restart

Adding DHCP Server Role (Server)

1. Click Start button
2. Go to Administrative Tools
3. Click Server Manager
4. Locate Roles Summary then click Add Roles
5. Click Next Button
6. Check DHCP Server in the list of Roles
7. Click Next Button
8. Click Next Button
9. Make sure the IP address of Server (192.168.1.2) has a check then click Next
button
10. Type 192.168.1.2 in the Preferred DNS Server IPv4 address text box
11. Click the Validate Button (It should be VALID after clicking the button)
12. Click Next Button
13. Click Next Button
14. Click Add button on the right side to add scope
15. Type the scope name (Ex. Css_scope)
16. Type the Starting IP address: (Ex. 192.168.1.5)
17. Type the Ending IP address: (Ex. 192.168.1.30)
18. Make sure Activate this scope has a Check then click OK
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 19. The name of the scope and IP address range will appear then click Next button
20. Click Next button
21. Click Next button
22. Click Next button
23. Click Install button
24. Click Close button then Restart your server computer.

*Stopping Services of File Server

*Note: Stop this service only if you can’t add the File Server Role
1. Click Start button
2. Go to Administrative Tools
3. Click Server Manager
4. In the left side, locate and select Roles
5. Click the expand button (+)
6. Click File Services
7. Locate System Services
8. Select Lanman Server
9. On the right side, click Stop
10. Click Stop Dependent Services
11. Close the window
Adding File Server Role (Server)
A. Setting-up File Server Role (Server)
1. Click Start button
2. Go to Administrative Tools
3. Click Server Manager
4. Locate Roles Summary then click Add Roles
5. Click Next Button
6. Check File Services in the list of Roles then click Next button
7. Click Next Button
8. Click Next Button
9. Check File Server
10. Check File Server Resource Manager
11. Click Next Button
12. Check Local Disk C: and Local Disk D: then click Next button
13. Click Next button
14. Click Install
15. Click Close button

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B. Sharing Folder (Server)
1. Click Start then choose Computer
2. Double click Drive D: to open
3. Inside Drive D:, Right click then choose New then click Folder (New Folder)
4. Rename the folder as redirection (folder)
5. Right click the redirection (folder) then choose Properties
6. Click Security Tab
7. Click Edit Button
8. Click Add button
9. Type Everyone then click Check Names button
10. Click OK button
11. Select Everyone in the group then Check Full Control
12. Click Apply and OK
13. Click OK button
14. Right-click redirection (folder) then choose Properties
15. Click Sharing tab
16. Click Advanced Sharing
17. Check Share this folder
18. Click Permissions
19. Check Full Control and Change
20. Click Apply and OK
21. Click Close button
Add User in the Active Directory Users and Computers (Server)
A. Create Organizational Unit with Adding Client-User (Server)
1. Click Start
2. Click Administrative Tools choose Active Directory Users and Computers
3. In the left side, Right click your domain controller (Ex. css.com)
4. Click New then choose Organizational Unit
5. Type the name of your Organizational Unit (Ex. redirection)
6. Click OK
7. Right-click redirection (Organizational Unit)
8. Click New then choose User
9. Fill-up the First name same with User logon name
10. Click Next button
11. Type the Password and Confirm Password (Ex. Css54321)
Warning: Do not forget the client/user password, write it in a sheet of paper.
12. Uncheck User must change password at next logon
13. Check User cannot change password
14. Check Password Never Expires
15. Click Next button
16. Click Finish button
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B. Configuring Group Policy Management for Folder Redirection (Server)
1. Click Start
2. Click Administrative Tools choose Group Policy Management
3. In the left side, click the expand button (+) of the domain
4. Locate and select redirection (Organizational Unit)
5. Right click redirection (Organizational Unit)
6. Choose Create a GPO in this domain, and Link it here…
7. Type the name of your GPO (Ex. redirection)
8. Click OK button
9. Right click redirection (GPO)
10. Choose Edit
11. In the left side, select User Configuration
12. Click the expand button (+) of the Policies
13. Click the expand button (+) of the Windows Settings
14. Locate and select Folder Redirection
15. On the right side, Right click Desktop then choose Properties
16. In the Setting menu, choose Basic – Redirect everyone’s folder to the same
location
17. In the Root Path, type the path of the shared folder with the format:
\\server name\folder name
(Ex. \\server1\redirection)
18. Click Apply then choose Yes
19. Click OK button
20. Repeat Steps 15 to 19 with the other Folder (Documents, Pictures, Music,
Videos etc.)
21. Double click redirection (GPO)
22. Click OK button
23. In the Security Filtering section, click Add button
24. Type Everyone
25. Click Check Names button
26. Click OK button
27. Click Close button
C. Updating Group Policy (Server)
1. Press Window button + R or Click Start then choose Run
2. Type gpupdate /force (Command to update Group Policy)

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D. How to fix “You don’t currently have permission to access this folder” OR “You
have been denied permission to access this folder”. (Server)
1. Right click the folder (Ex. Documents, Desktop, Music etc.) then choose
Properties
2. Click Security Tab
3. Click Continue button
4. In the Change owner to, select/type Everyone or the specific user
5. Check Replace owner on subcontainers and objects
6. Click Yes button
7. Click OK button

Enabling Network Discovery in Client

1. In your client-PC, Right Click Network Icon near the system clock
2. Choose Open Network and Sharing Center
3. In the left side, Click Advance Sharing Settings
4. In the Public and Home or Network Sections enable the following:
 Turn on network discovery
 Turn on file and printer sharing
 Turn on sharing so anyone with network access can read and write files in the
Public folders
 Turn off password protected sharing

Connecting the Client to the Server Computer

1. In your client-PC, Click Start
2. Right click Computer then choose Properties
3. In the left side, Click System Protection
4. Click Computer Name tab
5. Change the Computer Description to the name of the user you created in the
server (Ex. Client1)
6. Click Change button
7. Type the Computer Name base on the name of the user you created in the server
(Ex. Client1)
8. Click Domain in the Member of frame
9. Type the domain name you created in the server (Ex. css)
10. Click OK
11. Type the username and password of the user/client to confirm
12. Click OK and Restart your user/client computer.

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Ping the Server:
1. Go to the Client-PC
2. Press Window button + R or Click Start then Run
3. Type cmd then press enter
4. In the command prompt type: ping 192.168.1.2
Ping the Client:
1. Go to the Server-PC
2. Press Window button + R or Click Start then Run
3. Type cmd then press enter
4. In the command prompt type: ping 192.168.1.XXX  (IP address of the client)

How to Monitor the Connection of Client in the Server

1. In your server, Press Windows button + R or click Start then choose Run
2. Type cmd and click OK
3. In the command prompt type net sess
4. Press Enter key.
Remote Desktop
A. Install Remote Desktop Services (Server)
1. Click Start button
2. Go to Administrative Tools
3. Click Server Manager
4. Locate Roles Summary then click Add Roles
5. Click Next Button
6. Check Remote Desktop Services in the list of Roles
7. Click Next button
8. Click Next button
9. Check Remote Desktop Session host then click Next button
10. Click Install Remote Desktop Session Host Anyway
11. Click Next Button
12. Click Next Button
13. Make sure Do not require Network Level Authentication was selected then click
Next button.
14. Choose Configure later then click Next Button
15. Click Next button
16. Click Next button
17. Click Install button
18. Restart your server computer.

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B. Enabling Remote Desktop (Server)
1. Click Start
2. Right click Computer then choose Properties
3. In the left side, click System Protection
4. Click Remote tab
5. Select Allow connections from computers any versions of Remote Desktop
(less secure)
6. Click Apply and OK
C. Port-Forwarding Remote Desktop Port 3389 in Router (Server)
1. Open web browser (Internet Explorer, Google Chrome, Firefox)
2. In the address bar type the IP address of the router (Ex. 192.168.1.1 or
192.168.0.1)
3. Type the router administrator username and password (Ex. admin, admin)
4. In the router’s configuration screen, look for a place to turn on port forwarding
(port mapping)
5. Forward TCP port 3389, the default port for Remote Desktop connection.
D. How to Access Remote Desktop in your Laptop
1. Click Start
2. In the search box type: Remote Desktop
3. In the search results, click Remote Desktop Connection
4. Type the IP address of the server or computer you want to connect (Ex.
192.168.1.2)
5. Click OK or press Enter key.

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Printer Server
1. Make sure printer was installed properly
2. Click Start button then click Devices and Printers.
3. Right-click the printer you want to share and choose Printer Properties
4. On the opened box click Sharing tab.

5. Check Share this printer checkbox to allow the printer to be shared on the network.
6. In Share Name field the default shared name of the printer can be change or let it
by default.
7. Finally click OK button to share the printer.

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PART 4: MAINTENANCE
Creating System Image in Windows 7

1. Click the Start button, click Control Panel, and choose System and
Maintenance, and then click Backup and Restore.
2. In the left side, click Create a system image, and then follow the steps in the
wizard. If you're prompted for administrator password or confirmation, type the
password or provide confirmation.

How to Restore Using the Created System Image in Windows 7

1. Restart your computer using the computer's power button.
2. Tap/Hold F8 Key
3. When Advanced Boot Options screen prompted, use the arrow keys to
select Repair your computer, and press Enter key.
4. Select a keyboard layout (Ex. English-US), and then click Next.
5. Select a user name, type the password, and then click OK. If it is blank password,
just simply click the OK button.
6. On the System Recovery Options menu, click System Image Recovery, and
then follow the instructions or wizard.

Creating System Restore Point in Windows 7

1. Click the start button, then right-click Computer, and then choose Properties.
2. In the left side, click System protection. If you're prompted for an administrator
password or confirmation, type the password or provide confirmation.
3. Click the System Protection tab, and then click Create.
4. In the System Protection dialog box, type a description, and then click Create.

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How to Use Restore Point in Windows 7
1. Restart your computer.
2. Press and Hold F8 key
3. Choose Repair your Computer in the Advanced Startup Repair
4. Click Next button
5. Click Recovery Options
6. Click OK button (Optional: Enter your username and password if you have one)
7. Click and choose System Restore
8. Click Next button
9. Select or choose restore point you’ve created then click OK.
10. Click Finish button
11. Click Restart button.

How to Disconnect the Client/User in Server or from Domain (Additional)

1. Click Start
2. Right click Computer then choose Properties
3. In the left side, Click System Protection
4. Type the administrator account and password (Ex. Administrator, pass:
Css12345)
5. Click Computer Name tab
6. Click Workgroup
7. Type the workgroup name (Ex. MSHOME or WORKGROUP)
8. Click OK
9. Restart your user/client computer.
POSSIBLE QUESTIONS WITH ANSWERS:
(Note: These are only the questions that I remembered during my Interview)

1. You want to set up a dual-boot scenario between Windows 7 and Windows Server 2008. How would you do this?
 Create two drives from the HDD by partitioning, 1st drive for Windows 7 and 2nd drive for Windows Server 2008
2. What do you call the computer software which you configure before installing the OS?
 BIOS (Basic Input Output System)
3. How many RID (Relative Identification) Master in one domain?
 1
4. What would you advise a client who wants to improve the computer’s built-in video card?
 Buy an internal video card having higher memory capacity
5. What may be the problem and what should be done if the display does not match what you expect to view on the monitor?
 Change the display settings look for higher resolution and color quality
6. What type of screw driver will you use for small screws usually found in Compaq and Apple computers?
 Torx Screwdriver
7. How will you check and what instrument will you use to determine whether the power supply is providing enough voltage output or
not?
 Voltmeter. Measure the output voltage of the power supply using appropriate setting on the voltmeter
8. What will you do if a customer wants to install an operating system in his PC but does not have an optical drive?
 Create a bootable flash drive
9. What may be the problem if a computer does not recognize a bootable flash drive? What would you do to resolve this?
 Maybe the BIOS is not properly configured to boot on the flash drive. Configure BIOS to boot on the flash drive
10. After testing the assembled product, you have noticed that the product is not working, what are possible causes?
 Power cord is unplug
 Cards were not properly seated in the slot particularly the RAM
 Wrong Panel Arrangement
 The product was damaged during handling or travelling
11. What will you do if after installing both the IDE hard drive and optical drive you have noticed that only one drive is working?
 Check the Jumper Setting
12. If after assembling a brand new computer the monitor does not display any image or character, what may be the possible causes?
 Check power on switch, check the monitor cable
13. Enumerate possible causes when the computer does not produce any sound from the speaker.
 Sound card no driver
 Muted or the volume is down to zero
 Power cord is unplug
 Audio cord was not inserted in the audio socket
14. Where should you keep peripheral cards or computer memory cards?
 Dry place away from heat and sunlight
15. What should you do after installing peripheral devices such as a sound card?
 Install a driver to make it work properly
16. What should you configure in the BIOS when you are going to install an operating system using an optical media?
 The Boot Sequence
17. Prior to assembling a computer, what should you wear to protect computer parts from ESD?
 Wear an anti-static strap particularly in wrist area
18. What should you do if suddenly there is a lightning storm that occurs while assembling a computer?
 Turn off the PC. Power surge may occur which damage the unit
19. What should you do if accidentally, water spilled on the computer which you are currently using?
 Pull the power cord, put a clean cloth to absorb the liquid and let it dry for hours or days of waiting
20. What do you call a bootable disk that contains a full usable OS?
 Live CD or Live USB
21. What term is used to define one or more IP subnets that are connected by the fast links?
 Site
22. When modifying the scheme, Microsoft recommends adding administrator to what group only for the duration of the task?
 Schema Admins
23. What kind of cable are you going to use if you want to network two computer units only?
 Crossover Cable
24. Based on rules, what type of network would you suggest to your client who wants to network more than 100 computers?
 LAN (Local Area Network)
25. What type of network would you recommend if your client has only few computer units?
 SOHO Network (Small Office and Home Office)
26. What if the computer you have to network is more than 100 and you noticed that the network is slowing down, what are you going
to do? Give at least one recommendation?
 Use high speed Switch or Router
27. What would you do if the devices that you are going to network are far from each other?
 Use a repeater device
29. After checking the cable with LAN tester and the tester indicates that the output of the two ends swapped, pin one goes to pin three
from the other end, and pin two goes to pin six on the other end, what does it signify? Is it good or bad?
 Incorrect sequence because of wrong color sequence on the UTP wire. It is bad
30. After replacing a good cable, still the computers cannot connect to each other, what are some possible causes of having no
connection if the network is using static IP addresses?
 Set the PC with same workgroup on your network and assigned an IP Address
31. After configuring the network interface card, how will you going to test the connectivity of your network?
 Test network connectivity with PING
32. What type of cable are you going to use to connect two computers?
 Cross-over cable
34. In order for computers to network, what are the things you are going to set or configure?
 Install driver on the NIC
 Turn on Network Discovery and File/Printer Sharing then Torn off password protected sharing
 Type the PC name with same workgroup name
35. What should you do if you want to transfer file/files into another computer? How do you share a folder named TESDA in DRIVE C?
 Change the properties of the folder by configuring sharing options and allowing the permissions to full control

36. Name the two (2) kinds of Linux boot loader.

 LILO (Linux Loader) and GRUB (GRand Unified Bootloader)
37. What is the term used for software which is not part of the OS?
 Application software
38. Why there are different executable programs running in Task Manager when you start a RemoteApp from a full desktop?
 They are the applications that are listed in the RemoteApp Programs
39. Do you still need to lock down the server when you use RemoteApp programs?
 No it does not matter
40. Can you configure a server to permit users only to connect via RemoteApp and block users from connecting to the desktop?
 Yes, server can be configure to permit/prevent user from running it
41. What contains the rules and definitions that are used for creating and modifying object classes and attributes within the Active
Directory?
 Schema NC
42. What allows business to define, manage, access and secure network resources including files, printer, people and applications?
 Directory Service
43. What Windows Server 2008 feature is a special installation option that creates a minimal environment for running only specific
service or roles?
 Server Core
44. What is the minimum amount of storage space required for the Active Directory installation files?
 200 MB
45. You set-up a network where each computer acts as a client and server and in which each user shares other’s resources including
printers. What do you call this setup?
 Group Policy
46. What special identity group contains all authenticated users and domain guest?
 Everyone
47. What account name refers to each user’s login name?
 SAM account (Security Account Manager)
48. What do you call the group that you cannot manually modify or view its membership?
 special identity groups
49. What can be used to add, delete, or modify objects in Active Directory, in addition to modifying the schema, if necessary?
 LDIFDE (Lightweight Data Interchange Format, Data Exchange)
50. What may be the problem if the shared folder could not be accessed? What will you do to resolve the problem?
 Configure the folder options particularly the Sharing and Security Tab and set the permission to full control by Everyone
52. What are you going to do to access a server located far from the client computer which you are troubleshooting?
 Remote Desktop Connection
53. What may be the reason why you cannot access and connect to other computers remotely? How would you resolve the problem?
 Remote access to other computer is not enabled
54. After installing an anti-virus to your network, you cannot connect to other computers, what could be the possible cause of it?
 Antivirus firewall filters or blocks all network activity to ensure security on local network
55. After logging, you noticed that you cannot change the IP address of other users, what could be the possible cause?
 Ordinary users do not have permission to change IP address of other users only Administrator account can.
56. What policies are you going to suggest to secure your server?
 Use more complex password security
57. What would you suggest in order to come up with a strong password?
 Combination of Numbers, Symbols, Capital Letters, and Lower-Case Letters
58. As an Administrator and security precaution, what type of account will you use in performing ordinary tasks?
  Domain Admins
59. What may be the causes why the computer displays a black screen and produces no beep when power is turned on? Wha
t should
you do to correct the situation?
 Check the RAM if seated properly or try any other RAM also check the processor heat sink
60. If RAM is not the cause, what may be another cause and what should you do to solve the problem?
 Try using the built-in video card, clear the CMOS by removing the battery and shorting the pins
61. How would you avoid overheating of devices such as CPU, or any other devices that produces more heat?
 Add or replace the silicon paste regularly
62. The computer power supply fan is creating noise. If after inspection you found out that it is rotating slowly, what would you
do?
 Dust could have been accumulated in the power supply fan. Clean it up

63. After transferring the computer unit, the monitor has no more display but the power indicator is on. What are the steps that
you
must do? Name two causes of the problem.
 Check both ends of the video cable if it connected properly
 Remove add on graphics card and boot with on-board card
64. How would you avoid power supply from overloading?
 Do not use multiple hard drives, CD-ROM drives, and floppy drives and extra CPU fans
 Do not fill up all the expansion slot and PCI slots
65. What are possible causes if the printer is not responding?
 Maybe the printer cable is not properly plug on the printer port on the computer
 No power. Cable damaged or unplugged
 Was not set as default printer
66. What are the possible causes if the computer system does not boot?
 Corrupt or missing file(s)
 Motherboard Failure
 Hard disk is old and beginning to fail
 An infestation of the computer with malicious software
67. What do you call a pool of open source applications?
 Repository
68. In the absence of an internal/external optical drive, what option can you use to install an OS?
 You can install OS using bootable USB drive
69. What command line tool is used for monitoring Active Directory and provides functionality such as performing connectivity
and
replication tests?
 dcdiag
70. What defines a chain of site links by which domain controller from different sites can communicate?
 Site link bridge