A Study of E-Banking in India: Trends of Popularity

Volume 4, Issue 6, June – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
A Study of E-banking in India:

Trends of Popularity
Presented by-
Atharva Dhamale & Others.
School-
Jnana Prabodhini Prashala, Pune,
Maharashtra, India.
IJISRT19JU327 www.ijisrt.com 435

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ACKNOWLEDGEMENT
While doing this research, many People gave us various suggestions and opinions while conducting the
project. We have tried to incorporate all those suggestions which are really relevant in preparing our final report.
We think it is essential to thank all those who have contributed and helped us throughout the project.
We pay our immense gratitude to Rajatjoshi and Mrs. Mukulikathatte for their continuous and deliberate
discussion on the topic and indeterminable burden taken by them in helping us throughout conducting the project.
We would also like to thank our friends who rendered their wholehearted co-operation in the successful
completion of the project work.
Finally, we are thankful to all the people who willingly responded to the questionnaire and their contribution
has been valuable. This project would not have been completed without their participation.

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ABSTRACT
Today, India is fastest developing country in the world and after demonitisation in 2016, there is
surge in E-banking sector of India. E-banking is now a key component of today’s digitalised world. In this
study, we collected data about past of E-banking in India, analysed present situation of E-banking in India
by taking surveys and tried to predict the future of E-banking sector in India.
In this study, we studied 7 different factors related to E-banking in India, which are as follows
1. Different modes of transaction
2. No. Of users
3. Technological advancements in E, banking
4. Net amount of transactions in E. banking
5. Government policies
6. Awareness in public
7. Use of different services offered by E-banking
We then conducted a survey in Pune city and outskirts to get the required data after which we
analyzed it and tried to determine the possible future. In the survey we had asked various questions like
their preferred mode of banking, No of transactions per week done by them.
Then we analyzed the data collected from survey and RBI, and find out some conclusions using the
analysis we tried to predict the future in two phases.

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INDEX
1. Introduction
2. System web
3. Survey introduction
4. Survey data analysis
5. SWOT analysis
6. Predicted future-introduction
7. Data analysis and future predictions
8. Predicted future-phase I&II
9. Desirable future-phase I&II
10. Action plans
11. Conclusion
12. References

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CHAPTER-1
INTRODUCTION
 Why We Chose this Topic?

We all were interested in studying the economy of India and other countries. We discussed various topics
such as demonetization, G6etc., but then understanding the importance of banks in the lifeline of Indian economy
we chose E-banking as our topic for futurology project. When we came across various factors affecting physical
as well as E-banking, we decided to finalize our topic. First we listed various factors related to our topic and
segregated them based on various categories such as Age, Educational qualification etc. After studying about it
,we understood various factors affecting the E-banking in India and we chose the topics we would like to work
on.
 Overall Structure of the Project

As mentioned earlier we choose 7 main categories to segregate our data. Those factors were,
1) Mode of transactions for e.g..Cash, Cards, Internet banking etc.
In our subject mode of transactions plays a vital role and for the same reason we have considered this factor.
We have mainly bifurcated this factor into 4 parts
 Cash transactions
 Transactions by Cheque
 Transactions with the use of Plastic Money (i.e. Credit cards, Debit cards, Smart card)
 Online transactions
2) Services offered in E-banking

This factor is mainly divided into 2 parts
1}Services offered by government like Jan Dhan Yojana
2}Services offered by private companies like PAYTM,Paypal etc.
This factor highly affects the number of E-banking users and for the same reason we have considered this factor

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3) Awareness about E-banking
Many people are not well aware about E-banking and do not know much about it.Due to ineffective
implementation of Govt.policies and some other reasons E-banking has not reached all the places and hence
people are not using it on greater extent
4) Government policies
As mentioned earlier Gov. Is trying to initiate various schemes like Jan DhanYojana which is going to
make E-banking sector even to the poorest sections of the society and for the same reason we have chosen this
factor.
5) Technology
Today the Modi government is trying to implement more and more schemes as well as policies which will
help in making Indian economy the Cashless economy. For these new technological advancements such as
Biometric system, eye scanner etc. This is going to affect the development of E-banking sector on a greater
extent. Therefore we have chosen this as an important factor
6) Volume of transactions-
For studying this topic one of the most important factor to be taken in the consideration is volume of
transactions. Under this factor we have studied number of transactions as well as amount of transactions (in
millions).We wanted to know how the people are transacting throughout the India and how the number of
transactions will be affected by the wild card decision of Demonetization and for the same reason we have
taken this factor into consideration.
7) Number of users-
As mentioned before the number and amount of transactions is ultimately dependent upon the number of
users. If there are no users of a particular system that system will not able to sustain for a long time. Thinking
similarly about E-banking sector we have chosen this as an important factor

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CHAPTER-2
SYSTEM WEB
Fig 1

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CHAPTER-3
SURVEY INTRODUCTION
• For case study a survey was conducted from November2016 to December2016 for the project .This survey
was done on the basis of 500 respondents from various sectors.
• Mainly the objective of the research is to understand online banking user’s behaviors, opinions, preferences
and expectations
• Duration of survey- 1-11-16 to 15-12-16
• Target population- Local people of Pune city and surroundings
• Survey method- Direct interview and form filling
• Total no. of respondents- 500
Survey Questionnaire
E-Banking survey
*name not required*
{E-banking includes ATM, debit or credit cards, online payments, online transactions, online shopping,
paytm and other digital wallets also }
*Please tick on appropriate answer*
1) Do you use e-banking?-Yes /No

(If you are not using e-banking then answer only question no.1, 2, 3, 6, 7 &8)Reason of using e
banking instead of normal banking is (1 or 2 lines)-
_________________________________________________________________________________________
___________________________________________________________

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2) Age-
AGE 20-30 30-40 40-50 50-60 60-70 70+
3) Qualification or education-
Qualification <graduate Graduate Post graduate >post graduate
4) If you want to do transaction of RS5000 or more then which mode will you prefer?(please give sequence
from first preference to last preference by giving rank 1 to 6 in descending order.)
Mode of transactions Cash Cheque Debit card Credit card online Paytm or bit coins
(give preference from
1 to 6)
Why you gave first preference to this mode? (Mode which you gave 1 st preference above)
_________________________________________________________________________________________
___________________________________________________________
6) How many times you do online transactions per week?
No. of transactions
0-3
3-6
6-9
9 or 9+

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6) Are you well informed about e banking-Yes/No
7) Living area
Urban Sub urban Rural
8) If you are not using e-banking, then reason behind it is-
Reason
I)less information about e-banking
II)online bank account is not activated
III)misconceptions or security reasons
IV)other
9) Kindly give preference of the followings of your online banking services:

(Give preference in descending order from 1 to 9)
services preference
fund transfer
ATM banking
BALANCE ENQUIRY
ONLINE FIXED DEPOSIT
REQUEST A DEMAND DRAFT
PAY BILL
ONLINE SHOPPING
ONLINE RECHARGE
OTHER

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10] In your opinion which online operations should be modified promptly for better services in future? (Please
tick on only 1 or 2 services)
services
ATM services
Account services
Fund transfer
Bill payment
e-tax payment
e-deposit
Investments and services
Loans and credit services
Internet security services
11] Give your overall rating in online banking services.
EXCELLENT VERY GOOD GOOD AVERAGE POOR HARD TO SAY.

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CHAPTER-4
SURVEY- DATA ANALYSIS
1) NUMBER OF PEOPLE USING E-BANKING
No of E-Bank Users No of People Not using E-Banking
68% 32%
PREFFERENCE FOR THE USE OF E BANKING
% people using E Banking

% people not using E Banking
Fig 2
Here we can observe that according to survey around 68% of the total people who answered the survey are
using e-banking. Today in India (according to RBI statistics) around 35 % of the population is using E-Banking
for daily transactions. In the near future this number will increase by 50-60%.

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2) FREQUENCY OF TRANSACTIONS PER WEEK
0-3 51%
3-6 22%
6-9 15%
9+ 12%
FREQUENCY OF TRANSACTIONS PER WEEK

60
50
no. of people
40
30 Series1
20
10
0
0 to 3 3 to 6 6 to 9 9+
frequency of transactions per week
Fig 3
According to the data the frequency is for 0-3 transactions per week. Out of every 100 persons nearly 50%
do less than 3 online transactions per week. As we all know DEMONITIZATION is going to change this
situation completely. Here we can see that nearly 12% people are doing on an average 9 and more transactions
per week. According to our prediction in the near future this percentage will increase by two- folds

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3) PREFERENCE FOR USE OF VARIOUS SERVICES
Online payment 32%

Balance enquiry 14%
ATM banking 22%
Fund transfer 26%
Other services 6%
PREFERENCE FOR THE USE OF VARIOUS SERVICES

35
30
25
No of people
20
15
10
0
Online payment Balance enquiry ATM banking Fund transfer Other services
Online banking services
Fig 4
The graph clearly tells us that the service used mostly by the people is Online Payment. People prefer to
pay online rather than visiting the place physically to pay. Nearly 32% people use the service of online payment
mostly. The second most used service is Fund Transfer accounting to about 26%. The third most used service is
ATM Banking accounting to about 22%. There are various modes by which the funds can be transferred
between two accounts, but if we look at the % of people doing fund transfer by various means like cash ,
,Cheque ,Online etc. we can see that from these 22% around 21% do transactions by cash, 38% transact by
Cheque and 41% do transactions online.

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4) SERVICES TO BE IMPROVED
ATM Services 18%

Account services 8%
Fund transfer 5%
Bill payment 8%
E-Tax payment 9%
E Deposits 6%
Investment and Services 7%
Loans and Credit services 6%
Internet security services 33%
PREFFERENCE FOR VARIOUS SERVICES TO BE IMPROVED

35
30
No of people
25
20
15
10
5
0
Online banking services

Fig 5
Here we can clearly observe that the highest percentage of people , that is 33% people want Internet
security services to be improved.This clearly indicates the fact that Official Govt. sites are highly insecure and
there is risk of Hacking and Misuse of confidential data. Today it is surprising to see that our online bank
account, credit card number etc. can be hacked only in 6 seconds. There is an urgent need to improve these
services.

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Further 18% people want ATM services to be improved. Today more than 30% financial frauds are done
by using ATM cards. The ATM card pin can take few seconds to be hacked. On the other hand only 5% people
want Fund transfer service to be improved. Based on this we can conclude that , according to the survey , today
the most secure service offered in E-banking sector is Fund transfer.
5) REASONS FOR NOT USING E-BANKING
Not well informed 30%

Inactivated online bank account 27%
Misconceptions/Security reasons 26%
Others 27%
VARIOUS REASONS FOR NOT USING E BANKING
31
30
29
No of people
28
27
26
25
24
Reasons for not using E Banking
Fig 6
Here are some of the important reasons for which the people are not using E-banking. We can observe that
most percentage of the people are not using E-banking because they are Not Well Informed about E-banking.
Around 30% people are not aware about, some very basic questions like how to do banking transactions
online? What things we need to do online transactions and many more basic questions about E-banking
This clearly indicates that there is an urgent need to organize awareness and information campaigns on
E-banking. Secondly around 27% of the people are not using E-banking because of the inactivated online

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account. At last we can observe that around 26% of the people are not using E-banking because of
misconceptions and security reasons. This clearly indicates that there is a need for organizing information and
awareness campaigns on E-banking.
6) PREFERENCE TO MODES OF TRANSACTIONS
Credit 18%
Online 27%
Cheque 25%
Debit 19%
Cash 11%
PREFFERENCE FOR THE USE OF VARIOUS MODES OF

TRANSACTIONS credit
online
cheque
debit
cash
Fig 7
This graph shows the modes of transactions preferred by people. 27% people have given the first
preference to the Online mode of transaction. This is the highest percentage among other modes but still we can
observe that it is very less. There can be variety of reasons for such a small percentage of people using Online
mode of transaction. Some of these reasons we can see in graph no.5.
Further 25% of people prefer Cheque as a mode of transactions. This is also a secure mode of transaction.
Compared to other modes of transactions online modes provides us with variety of services.

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CHAPTER-5
SWOT ANALYSIS
STRENGTHS
 Transparency and Disclosure practices are available almost everywhere
 E-banking is Facilitating the offering of more services
 Online services and E-banking are Increasing customer satisfaction and loyalty
 Competitive advantage for banks
 As the competition will increase banks will try launching more and more schemes reaching to the wider
public section.
 Reduces the time, cost and effort in the interaction
 We will be able to do transactions by sitting at home within a few seconds which will reduce the time
consumed. Infrastructure required for the setup of online services will be less leading to the effective
reduction in cost and efforts
 E-banking provides Permanent access to the bank
 It is a Safe and secure method regarding security issues
 Discounts and offers on Online services are attracting more customers
WEAKNESSES
 Delayed statements of transactions are consuming a little bit of more time and thus people are thinking it to
be more time consuming
 Less awareness about e-banking
 Misconceptions about security reasons are making people use E-banking on a very small scale
 Low Internet connectivity in rural and some urban areas is preventing people from accessing online bank
websites
 Lack of trust in people. People are not well aware about E-banking and think of it as a risky method.
 Insufficient penetration of Mobile banking in rural areas
 Infrastructural issues such as building banks and ATM machines in rural areas.
 E-banking services are costly .so, it is not affordable for poor people
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 Online payments are not accepted everywhere
OPPORTUNITIES
 Demonetization-Promoting CASHLESS transactions-demonetization is positive booster for e-banking.
People don’t have any money in hand so; people have no other option other than online banking. So, people
will move towards E-banking
 Promotion of inter-connectivity between banks and customers-Today, BJP government is promoting
e-banking .so, people are getting more information about E-banking and as a result e-literacy is increasing.
 Increased quality of online services
 Supporting Government policies
 Increasing investment in E-banking sector
 Increased competition among companies in E-banking sector-
This may led to increase in qualities and decreased cost of services provided in E-banking
THREATS
 Security problems-today ,there are many security threats in online transactions like-
 Card trapping
 Fake websites
 Keystroke logging
 Use of malware programs
Because of above threats people are not using E-banking because there is fear in minds of people about
online transactions
 Misuse of lost cards-if people don’t deactivate their cards after getting lost, then other people may misuse it.
 Misuse of confidential data –many times confidential data like phone no. ,password of email address and
many other things may leak while performing online transactions
 Development in E-banking will led to decrease in employment of people in banking sector .so, it may
create a big problem of unemployed people

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CHAPTER-6
PREDICTED FUTURE
DEMONITIZATION a wild card decision taken by the Modi Government proved to an important decision
for E-banking sector in India. This introduced us to the concept of ‘CASHLESS Society', which is mostly
based on the concept of E-Banking and cashless transactions. In this section we have mainly focused on
predicted future for Credit and Debit cards, Mobile transactions, and NEFT transactions. We got our required
data from official RBI site and tried to predict its future by figuring out the possible rates at which the usage of
this technology will increase.
Note -
1]All data till January 2016 is collected from official website of Reserve Bank of India -
www.rbi.in
2] The future is predicted by analyzing the graph and rate of change in slope and also from results of the
survey.
3] the term POS means ‘point of sale purchase.’

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CHAPTER-7
DATA ANALYSIS AND FUTURE PREDICTION
1) MOBILE TRANSACTIONS-
NUMBER OF MOBILE TRANSACTIONS

600000000
Number of transactions
500000000
400000000
300000000
200000000
100000000
0
Year
Fig 8
This graph shows the number of mobile transactions from Dec.11 to Jan.16. Here during jan.15 to dec.15
we can observe the drastic increase in number of transactions mainly due to the government change. Modi govt.
initiated various policies and schemes which are helping to boost the number of online transactions. That is the
main reason, according to our predictions this will keep increasing at the steady rate over next 5 years.

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2)CREDIT CARDS-
NO. OF EXISTING CARDS - CREDIT

2500000000
No of existing Credit Cards
2000000000
1500000000
1000000000
500000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
Dec Jan Dec Jan Dec Jan Dec Jan Dec Jan Dec Jan dec Jan Dec Jan Dec Jan Dec Jan
total
Year
Fig 9
In this graph we can observe 3 lines,

1) The curve line represents how the total number of existing credit cards will increase exponentially in the
near future that is in the next 5 years till January 2021
2) Black dotted line represents the linear growth of the total number of existing credit cards in the near future
that is in the next 5 years till January 2021
3) Similarly red dotted line represents the linear growth that is going to take place in the number of existing
credit cards as a result of ‘demonetization’ in the near future that is in the next 5 years till January 2021

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Here as represented if we observe the graph carefully, we can observe that the black line is clearly
indicating the linear growth in the total number of existing credit cards in the upcoming 5 years, with respect
to the data from December 2011 to January 2016, but in reality this is not going to happen due to the wild card
decision of DEMONITIZATION. Demonetization is promoting the idea of cashless society, which is going to
affect this trend of E-banking on a greater extent. According to black dotted line the total number of existing
credit cards is going to increase 4% per annum but because of demonetization this can become two fold and
according to our predicted future this will increase by average 6% to 8% per annum.
NO. OF TRANSACTIONS OF CREDIT CARDS - ATM

250000000
200000000
No of transactions
150000000
100000000
50000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
Year total
Fig 10

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In this graph also we can observe 3 lines,
1) The curve line represents how the total number of transactions done by credit cards at ATM will increase
exponentially in the near future that is in the next 5 years till January 2021
2) Black dotted line represents the linear growth of the total number of transactions done by credit cards at
ATM in the near future that is in the next 5 years till January 2021
3) Similarly red dotted line represents the linear growth that is going to take place in the total number of
transactions done by credit cards at ATM as a result of DEMONITIZATION in the near future that is in
the next 5 years till January 2021
As mentioned above total number of existing credit cards is going to increase by 6% to 8% per annum, as
predicted,from the graph above we can conclude that according to the black dotted line average annual growth
in no of transactions done by credit cards at ATM is increasing at an average rate of 3.5% per annum, similar to
the situation above due to the wild card decision of DEMONITIZATION, this increase will be 6% to 7% per
annum according to our prediction. Such a large % increase in total number of credit card transactions is seen
because, according to the RBI data and our survey data, more than 50% population per 100 persons transact on
an average 0 to 3 times per week , but in the upcoming 2 to 3 years number of these transactions will be more
than 9 transactions per week according to our predictions. This is the main reason for why we are going to
witness such a large increase in number of transactions by credit cards in the near future
NO OF TRANSACTIONS OF CREDIT CARDS - POS

2500000
2000000
No of transactions
1500000
1000000
500000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 11

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1) The curve line represents how the total number of transactions done by credit cards at POS will increase
2) Black dotted line represents the linear growth of the total number of transactions done by credit cards at
POS in the near future that is in the next 5 years till January 2021
transactions done by credit cards at POS as a result of DEMONITIZATION in the near future that is
in the next 5 years till January 2021
4) As mentioned above total number of existing credit cards is going to increase by 6% to 8% per annum, as
predicted,from the graph above we can conclude that according to the black dotted line average annual
growth in no of transactions done by credit cards is increasing at an average rate of 10% per annum, similar
to the situation above due to the wild card decision of DEMONITIZATION, this increase will be 16% to
17% per annum according to our prediction. Such a large % increase in total number of credit card
transactions is seen because, according to the RBI data and our survey data, more than 50% population per
100 persons transact on an average 0 to 3 times per week , but in the upcoming 2 to 3 years number of these
transactions will be more than 9 transactions per week according to our predictions. This is the main reason
for why we are going to witness such a large increase in number of transactions by credit cards at POS in
the near future

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AMOUNT OF TRANSACTIONS BY CREDIT CARDS -

ATM
1400000000
1200000000
Amount of transactions
1000000000
800000000
600000000
400000000
200000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
Year total
Fig 12

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1) The curve line represents how the total amount of transactions done by credit cards at ATM will increase
2) Black dotted line represents the linear growth of the total amount of transactions done by credit cards at
3) Similarly red dotted line represents the linear growth that is going to take place in the total amount of
transactions done by credit cards at ATM as a result of DEMONITIZATION in the near future that is
Comparing among the credit and debit cards it is clear that amount of transactions using Debit card [ATM]
is going to be clearly higher than that of the Credit cards .In this graph at present i.e. January 2016 we can
observe that total amount of transactions is around 800 crores which is going to reach around 1300 crores by
December 2021. This is the drastic increase in amount of transactions by credit cards is mainly due to the wild
card decision of Demonetization. As said earlier the increase in amount of transactions is going to increase at
even higher rates, the main reason being the less charges applied on debit cards than the credit card.
AMOUNT OF TRANSACTIONS BY CREDIT CARDS -POS

600000000
500000000
400000000
300000000
200000000
100000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 13

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In this graph also we can observe 3 lines, T

1) The curve line represents how the total amount of transactions done byy credit cards at POS will increase
p
e
2) Black dotted line represents the linear growth of the total amount of transactions done by credit cards at
POS in the near future that is in the next 5 years till January 2021 a
q
transactions done by credit cards at POS as a result of DEMONITIZATION
u in the near future that is
in the next 5 years till January 2021 o
t
e
is going to be clearly higher than that of the Credit cards .In this graphf at present i.e. January 2016 we can
r
o
December 2021.This is the drastic increase in amount of transactions by m
credit cards is mainly due to the wild
t
h
e
d
o
c
u
m
IJISRT19JU327 www.ijisrt.com e 462
n
t
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3)DEBIT CARDS-
NO .OF EXISTING DEBIT CARDS

2500000000
2000000000
1500000000
No of existing cards
1000000000
500000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 14
In this graph we can observe 3 lines,

1) The curve line represents how the total number of existing debit cards will increase exponentially in the
near future that is in the next 5 years till January 2021
2) Black dotted line represents the linear growth of the total number of existing debit cards in the near future
that is in the next 5 years till January 2021

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3) Similarly red dotted line represents the linear growth that is going to take place in the number of existing
debit cards as a result of DEMONITIZATION in the near future that is in the next 5 years till January
2021
Here as represented if we observe the graph carefully, we can observe that the black line is clearly
indicating the linear growth in the total number of existing debit cards in the upcoming 5 years, with respect to
the data from December 2011 to January 2016, but in reality this is not going to happen due to the wild card
decision of DEMONITIZATION. Demonetization is promoting the idea of cashless society, which is going to
affect this trend of E-banking on a greater extent. According to black dotted line the total number of existing
debit cards is going to increase 4% per annum but because of demonetization this can become two fold and
according to our predicted future this will increase by average 8% to 9% per annum.
NO. OF TRANSACTIONS BY DEBIT CARDS - ATM

1400000000
1200000000
1000000000
No of transactions
800000000
600000000
400000000
200000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
Year total
Fig 15

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1) The curve line represents how the total number of transactions done by debit cards at ATM will increase
2) Black dotted line represents the linear growth of the total number of transactions done by debit cards at
transactions done by debit cards at ATM as a result of DEMONITIZATION in the near future that is in
As mentioned above total number of existing debit cards is going to increase by 6% to 8% per annum, as
predicted, from the graph above we can conclude that according to the black dotted line average annual growth
in no of transactions done by credit cards at ATM is increasing at an average rate of 3.5% per annum, similar to
the situation above due to the wild card decision of DEMONITIZATION, this increase will be 6% to 7% per
annum according to our prediction. Such a large % increase in total number of debit card transactions is seen
an average 0 to 3 times per week , but in the upcoming 2 to 3 years number of these transactions will be more
witness such a large increase in number of transactions by debit cards in the near future.

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NO. OF TRANSACTIONS BY DEBIT CARDS - POS

600000000
500000000
No of transactions
400000000
300000000
200000000
100000000
0
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 16

1) The curve line represents how the total number of transactions done by debit cards at POS will increase
2) Black dotted line represents the linear growth of the total number of transactions done by debit cards at
transactions done by debit cards at POS as a result of DEMONITIZATION in the near future that is in

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As mentioned above total number of existing debit cards is going to increase by 6% to 8% per annum, as
predicted, from the graph above we can conclude that according to the black dotted line average annual growth
in no of transactions done by debit cards is increasing at an average rate of 10% per annum, similar to the
situation above due to the wild card decision of DEMONITIZATION, this increase will be 16% to 17% per
annum according to our prediction. Such a large % increase in total number of debit card transactions is seen
an average 0 to 3 times per week, but in the upcoming 2 to 3 years number of these transactions will be more
witness such a large increase in number of transactions by debit cards at POS in the near future.
AMOUNT OF TRANSACTIONS BY DEBIT CARD-

ATM
5000000.00
4500000.00
4000000.00
3500000.00
3000000.00
2500000.00
2000000.00
1500000.00
1000000.00
500000.00
0.00
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 17

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1) The curve line represents how the total amount of transactions done by debit cards at ATM will increase
2) Black dotted line represents the linear growth of the total amount of transactions done by debit cards at
transactions done by debit cards at ATM as a result of DEMONITIZATION in the near future that is
is going to be clearly higher than that of the debit cards .In this graph at present i.e. January 2016 we can
December 2021.This is the drastic increase in amount of transactions by debit cards is mainly due to the wild
card decision of Demonetization. As said earlier the increase in amount of transactions of debit cards is going
to increase at even higher rates, the main reason being the less charges applied on debit cards than the credit
card.

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AMOUNT OF TRANSACTIONS BY DEBIT CARDS -

600000.00 POS
500000.00
400000.00
300000.00
200000.00
100000.00
0.00
11- 12- 12- 13- 13- 14- 14- 15- 15- 16- 16- 17- 17- 18- 18- 19- 19- 20- 20- 21-
total
Year
Fig 18

1) The curve line represents how the total amount of transactions done by debit cards at POS will increase
2) Black dotted line represents the linear growth of the total amount of transactions done by debit cards at

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transactions done by debit cards at POS as a result of DEMONITIZATION in the near future that is in
is going to be clearly higher than that of the Credit cards .In this graph at present i.e. January 2016 we can
December 2021.This is the drastic increase in amount of transactions by debit cards is mainly due to the wild
3)NEFT-
RECEIVED INWARD CREDITS

40000000.00
35000000.00
30000000.00
25000000.00
20000000.00
15000000.00
10000000.00
5000000.00
0.00
-5000000.00
NUMBER OF TRANSACTIONS AMOUNT(IN RS. CRORE)

Poly. (NUMBER OF TRANSACTIONS ) Poly. (AMOUNT(IN RS. CRORE))
Fig 19

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No. of transactions Amount in crores
Jan-09 464568.00 3291.37
Jan-10 811171.00 6015.39
Jan-11 1623342.00 13504.04
Jan-12 2435650.00 240826.96
Jan-13 3826838.00 381385.57
Jan-14 5354542.00 543754.86
Jan-15 6649810.00 678124.89
Jan-16 8411848.00 895757.65
This graph shows the total number of transactions at the national level where the money was deposited by
the people in their bank account. The duration of this graph is from Jan.09 to Jan.21. We can observe the
gradual increase in the number as well amount of transactions during the last 12 years At present i.e. Jan.16
total amount of is 100 crores and is gradually going to increase to more than from 350crores.While the number
of transactions is going to increase from 20 crores to 70 crores
TOTAL OUTWARD DEBITS

70000000.00
60000000.00
50000000.00
40000000.00
30000000.00
20000000.00
10000000.00
0.00
-10000000.00
NUMBER OF TRANSACTIONS AMOUNT (IN RS. CRORES)

Poly. (NUMBER OF TRANSACTIONS) Poly. (AMOUNT (IN RS. CRORES))
Fig 20

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NUMBER OF TRANSACTIONS AMOUNT (IN RS. CRORES)

Jan-09 Feb-09 Mar-09
Jan-10 1049059.00 4389.43
Jan-11 1938818.00 12444.50
Jan-12 3010677.00 234372.00
Jan-13 5618944.00 365562.00
Jan-14 7705205.00 422169.02
Jan-15 9721668.00 596009.16
Jan-16 13008156.00 923012.14
This graph shows the total number of transactions at the national level where the money was deposited by
the people from withdrawal their bank account. The duration of this graph is from Jan.09 to Jan.21. We can
observe the gradual increase in the number as well amount of transactions during the last 12 years at present i.e.
Jan.16 total amount of is 40 crores and is gradually going to increase to more than 90 crores. While the number
of transactions is going to increase from 125 crores to around 670 crores.

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CHAPTER-8
PREDICTED FUTURE
This is the future which we think will happen in India with current economic growth and infrastructure
development.
Phase-I (2016-2021)
1)By 2021 around 50% people will be using E-banking
2)Around 60% of the hotels, street shops and other institutions will be installed with various payment methods
like virtual,online,plastic money, biometric system etc.
3)New services like Paytm, Bhim app etc will be introduced in the near future i.e. in 2018-2019
4)Looking on a broad basis more than 55% of the people in Maharashtra will be Digitally Literate
5)Popular and the most used modes of transactions in the upcoming 5 years will be
• Online
• Cheque
• Plastic money
6)Government policies and schemes will start reaching the rural areas
7)SHGs will help people in villages in being digitally literate and will promote the concept of CASHLESS
SOCIETY in that village
8)More ATMs and swipe machines will be installed in most of the villages
Phase-II(2021-2026)
1) More than 65% of the population will be using E-banking and Online mode of transactions and this
percentage will keep growing steadily. By 2030 more than 70% of the population will be using E-banking
2) People will be doing more than 80% of the transactions through mobile banking or net banking
3) Government will mainly focus on making India a cashless country and thus Government will keep launching
various schemes and policies will even reach to smallest villages
4) Plastic money users i.e. Credit card users, Debit card users, Smart card users will keep growing at a steady
rate of 4%-5% per annum
5) The mobile banking penetration in India, currently being around 50%, will increase to 60%-65%
6) New ways of transactions such as transacting by biometric or eye scanning, will be commonly used
everywhere. This will also reach to the poorest sections of the society and will help in making them Digitally
Literate.

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CHAPTER-9
DESIRABLE FUTURE
This is the ideal future which we think is essential to make India a superpower till 2030. But , for this ideal
future , we need stable government , people’s support and good implementation of government policies till the
root levels of India.
Phase 1-2016-2021
Infrastructure Development
• Everyone will be connected through bank accounts through various governmental schemes.so; everyone
will be a part of formal banking system. This will help government to spread awareness about E-banking
among people
• Services of online banking will be provided everywhere and anytime .This will help people to overcome
their problems related E-banking.
• Internet connectivity all over India at reasonable rate. This will help to increase efficiency of E-banking.
• Sufficient energy resources will be available for electricity generation and supply. Electricity is one of the
most important resource required for E-banking .so, if there is 24/7 supply of electricity ,then there will be
no problem in performing online transactions
Services and awareness

• User- Friendly Services will be available on monthly/annual basis.
• All services will be available everywhere, anytime and quick.
• With the help of self-help groups, NGOs and government officers the awareness will be spread all over
India ,included rural and remote areas
• Digital literacy in India will be 85-90%
Uses
 85% people will be Dependent On E-Banking
 All services(included both government and private) will be available online.
 Following services and many more services will available online-

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 Payment of school fees
 Recharge of internet, set top box and phone
 All taxes
 Shopping
 salaries
 All government payments will be paid online
 Cash payments-limitation of 3000 RS
There will be limitations on cash payments so that you are not allowed to pay more than 3000 RS with
cash per month
 Most preferable mode of transfer will be-
1)online
2)UPI and BHIM
3)plastic money
Phase 2-2021-2026
We have proposed new mode of transaction which will work as an ideal mode of transaction for Indian
economy-B.V.M.T.
B.V.M.T.- Biometric verification and money transfer
What will you need to use this system?

• You need only aadhar card so that government will create biometric password for each person.
• You need nothing other than aadhar card and bank account in any bank in this system.
How will it works?

Suppose, you went to the restaurant and you have to pay 1435 RS, Only thing you need to do is-Just scan
your finger on biometric scanner. Money will be transferred from your account to hotel manager’s account
immediately, within few seconds, payment will be done. No need to carry any cash and cards, No need of
internet. Because your thumb will be your bank.

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How it will overcomes security threats of other mode of transactions?
1) Misuse of lost cards and money-
In B.V.M.T., there will be no need of anything to carry, because your thumb will be your bank.
2) Hacking of online account-
B.V.M.T is completely offline mode of transfer and all servers of this network will be under govt. control so,
there will be least probability of hacking.
3) Copying of finger print and misuse of it –
There will be system in which scanner will sense your sweat on your finger tip which is non-identical for
everyone so, even if someone copied your finger print ,then also he can’t misuse it.
Other advantages
1) Eco-friendly mode-no use of paper .so, totally pollution free mode of transactions. This will help in the
conservation of trees and will provide other environmental benefits also.
2) This system will be under government's control so, all profit will be of government, and As a result wealth
drain will stop. FDIs in India along with the wealth generation at the local level will help the government for
providing better facilities.
Desirable future
• Internet access –everywhere almost free. Everyone will be able to access the bank websites and get the
required information
• All services will be quick ,user-friendly and efficient
• Cards or cash: B.V.M.T. Plastic money and cash transactions will be almost negligible and will gradually
decrease to 0%.People will prefer using B.V.M.T instead of cash transactions as it will be easier and
accessible to all including rural areas.
• 99% of transactions will be done by using E-banking. Cash transactions will be almost negligible
• From pan shop to hospital, everywhere transactions B.V.M.T will be available
• Internet Servers will more efficient and can operate at very high speeds without any interruptions which
will ultimately help in reducing time consumption and human labour.
• Transactions more than 1lakh will done with triple security-password ,onetime code ,B.V.M.T
• Transactions more than 10000 will done with Double security-B.V.M.T and onetime code

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CHAPTER-10
ACTION PLANS
These are the actions which people of India and Government should take to achieve the goal of desirable
future,
Infrastructure development
• Deepening of banking system- with the help of self-help groups (SHGs) and NGOs, Everyone should be
connected to formal Indian banking system.
Every person in rural India will be connected to formal Indian banking system. This will help to promote
e-banking in remote areas.
• Having bank account must be compulsory for everyone.
• Swipe machines should be installed in all remote and rural areas.
• Every person in India will get e-banking facilities anywhere, anytime allover India.
• Setting internet towers and providing internet facilities all over India .This will help to increase efficiency
of online money transactions. This will decrease interruptions and problems while performing online
transactions.
• Self-sustainable energy source should be created and provided 24/7.sufficient electricity supply will help to
improve quality of services offered.
• Better implementation of government schemes.
Services and awareness

• Quick and more user friendly services should introduce and developed by the Indian Government and
private companies.
• This will led to increased customer satisfaction and decrease customer problems.
• The government should try to improve economic relations of India with other countries in order to promote
and provide new technological services. This will help to increase quality of services offered.
• Digital literacy campaigns should be promoted and organizes in the rural areas. This will led to increase in
no. of e-banking users.

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• This will reduce misconceptions in minds of people
USE
• Government should focus on promoting cashless transactions and restricting cash transactions
• Government payments like taxes should be made online
• We should try to promote the concept of Cashless Society in the nearby areas

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CHAPTER-11
CONCLUSION
Today E-banking or Net banking and cashless transactions have become very important for the fast
development of Indian Economy. After the wild card decision on Demonetization by the Modi government
Indian Economy will take giant strides in its development. Looking at the present situation there in an urgent
need for the promotion of the Cashless society by the Indian government.
In today’s world of globalization, promoting cashless society is the necessary thing for development of any
country.Now, it is need of INDIA to develop a user friendly ,more efficient mode of online banking which will
boost the E-banking sector in India.
But before we should at least try to spread awareness about benefits and threats of e-banking, for which we
can take help of online shopping companies like amazon and flip-cart.
Today, there is exponential growth observed in E-banking sector .but, to have controlled and sustainable
growth of this sector our government should take some serious steps for promotion and regulation of online
transactions.
Finally, we conclude this project to a following statement- “E-banking is a necessary thing for
development and progress of any country”

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REFERENCES
[1]. www.rbi.in
[2]. www.wikipidia.org
[3]. The Economics times
[4]. Indian express
[5]. essaytank.blogspot.com
[6]. slideshare.com

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Volume 4, Issue 6, June – 2019 International Journal of Innovative Science and Research Technology

A Study of E-banking in India:

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 Why We Chose this Topic?

 Overall Structure of the Project

2) Services offered in E-banking

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• Duration of survey- 1-11-16 to 15-12-16

• Target population- Local people of Pune city and surroundings

• Survey method- Direct interview and form filling

• Total no. of respondents- 500

1) Do you use e-banking?-Yes /No

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AGE 20-30 30-40 40-50 50-60 60-70 70+

Qualification <graduate Graduate Post graduate >post graduate

6) How many times you do online transactions per week?

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Urban Sub urban Rural

8) If you are not using e-banking, then reason behind it is-

9) Kindly give preference of the followings of your online banking services:

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11] Give your overall rating in online banking services.

EXCELLENT VERY GOOD GOOD AVERAGE POOR HARD TO SAY.

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1) NUMBER OF PEOPLE USING E-BANKING

No of E-Bank Users No of People Not using E-Banking

PREFFERENCE FOR THE USE OF E BANKING

% people using E Banking

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FREQUENCY OF TRANSACTIONS PER WEEK

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Online payment 32%

PREFERENCE FOR THE USE OF VARIOUS SERVICES

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ATM Services 18%

PREFFERENCE FOR VARIOUS SERVICES TO BE IMPROVED

Online banking services

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5) REASONS FOR NOT USING E-BANKING

Not well informed 30%

VARIOUS REASONS FOR NOT USING E BANKING

Reasons for not using E Banking

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6) PREFERENCE TO MODES OF TRANSACTIONS

PREFFERENCE FOR THE USE OF VARIOUS MODES OF

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NUMBER OF MOBILE TRANSACTIONS

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NO. OF EXISTING CARDS - CREDIT

In this graph we can observe 3 lines,

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NO. OF TRANSACTIONS OF CREDIT CARDS - ATM