Owner Owner Manual Manual: Remote Monitoring System

Owner Manual
Remote Monitoring System
PowerCommand® 500 (Spec A)

PowerCommand® 550 (Spec A)
English
Original Instructions 9-2017 A040R086 (Issue 5)
Table of Contents
1. IMPORTANT SAFETY INSTRUCTIONS ....................................................................................... 1
1.1 Warning, Caution, and Note Styles Used in This Manual ..................................................... 1
1.2 General Safety Precautions.................................................................................................... 1
2. INTRODUCTION............................................................................................................................ 3
2.1 About this Manual ................................................................................................................... 3
2.2 List of Abbreviations and Acronyms ....................................................................................... 3
2.3 How to Obtain Service ............................................................................................................ 4
2.3.1 In North America .......................................................................................................... 4
2.3.2 Outside North America................................................................................................. 4
3. DESCRIPTION............................................................................................................................... 5
3.1 Models .................................................................................................................................... 5
3.2 Remote Monitoring System..................................................................................................... 5
3.3 Controls................................................................................................................................... 6
3.4 PC500/550 .............................................................................................................................. 7
3.4.1 LED Indicators.............................................................................................................. 8
3.4.2 TB1............................................................................................................................... 9
3.4.3 TB2............................................................................................................................. 10
3.4.4 Reset Button .............................................................................................................. 10
3.4.5 Ports........................................................................................................................... 11
4. SYSTEM FUNCTIONS AND FEATURES.................................................................................... 13

4.1 User Interface ....................................................................................................................... 13
4.2 Modbus RTU......................................................................................................................... 13
4.3 Modbus TCP ......................................................................................................................... 13
4.4 Notifications .......................................................................................................................... 13
4.5 SNMP.................................................................................................................................... 14
4.6 External Memory................................................................................................................... 14
4.7 Reports ................................................................................................................................. 14
4.8 Sensors and Output Controls ............................................................................................... 14
4.9 Data Log ............................................................................................................................... 15
4.10 Event Log............................................................................................................................ 15
4.11 Diagnostics ......................................................................................................................... 15
4.12 User Access Levels ............................................................................................................ 16
4.13 Secure Socket Layer........................................................................................................... 16
5. SYSTEM REQUIREMENTS......................................................................................................... 17
5.1 Hardware Requirements ....................................................................................................... 17
5.2 Software Requirements ........................................................................................................ 17
5.3 Hardware Installation ............................................................................................................ 17
5.3.1 Supplied Hardware..................................................................................................... 18
5.3.2 Additional Hardware Needed ..................................................................................... 18
A040R086 (Issue 5) i Copyright © 2017 Cummins Inc.

Table of Contents 9-2017
5.3.3 Connections/Installation ............................................................................................. 19

5.4 Modem Activation ................................................................................................................. 20
5.5 Getting Started...................................................................................................................... 20
6. SETUP ......................................................................................................................................... 23
6.1 Getting to Setup Menu.......................................................................................................... 23
6.2 Setup Menu........................................................................................................................... 24
6.3 Network Settings................................................................................................................... 25
6.4 Modbus Settings ................................................................................................................... 28
6.5 User Profile Settings ............................................................................................................. 29
6.5.1 User Profile Settings - Users ..................................................................................... 29
6.5.2 User Profile Settings - User Groups .......................................................................... 32
6.6 Date and Time Settings ........................................................................................................ 33
6.7 Device Configuration............................................................................................................. 34
6.7.1 Add New Device - Genset ......................................................................................... 35
6.7.2 Add New Device - ATS .............................................................................................. 38
6.7.3 Add New Device - I/O Device .................................................................................... 39
6.8 Sensors and Output Controls ............................................................................................... 41
6.8.1 Sensors and Output Controls - Sensors .................................................................... 41
6.8.2 Sensors and Output Controls - Output Controls ........................................................ 45
6.9 Mail Settings ......................................................................................................................... 46
6.10 Notifications ........................................................................................................................ 47
6.11 SNMP Server Settings ........................................................................................................ 50
6.12 Data Log Preferences ......................................................................................................... 51
6.13 Contacts .............................................................................................................................. 52
6.14 System Settings .................................................................................................................. 54
7. OPERATION ................................................................................................................................ 59
7.1 Home Page Dashboard Screen............................................................................................ 59
7.2 Menu Bar .............................................................................................................................. 59
7.3 System Status Bar ................................................................................................................ 60
7.4 Home Page ........................................................................................................................... 61
7.4.1 Device Dashboard...................................................................................................... 61
7.4.2 Device Parameter Graphs ......................................................................................... 63
7.5 Devices Page........................................................................................................................ 65
7.5.1 Generator Set Details ................................................................................................ 66
7.5.2 ATS Details ................................................................................................................ 67
7.5.3 Site IOs Details .......................................................................................................... 69
7.5.4 Active Events ............................................................................................................. 69
7.5.5 Acknowledged Events................................................................................................ 70
7.5.6 Data Log..................................................................................................................... 71
7.5.7 Gauges....................................................................................................................... 74
7.6 Event Log Page .................................................................................................................... 75
7.6.1 Active Events ............................................................................................................. 75
7.6.2 Acknowledged Events................................................................................................ 76
7.7 Data Log Page...................................................................................................................... 77
7.8 Reports Page ........................................................................................................................ 80
Copyright © 2017 Cummins Inc. ii A040R086 (Issue 5)

9-2017 Table of Contents
7.9 Diagnostics Page .................................................................................................................. 82

7.9.1 Communications ........................................................................................................ 83
7.9.2 Processes .................................................................................................................. 83
7.9.3 Services ..................................................................................................................... 85
7.9.4 Performance............................................................................................................... 85
7.9.5 System Information .................................................................................................... 86
8. TROUBLESHOOTING ................................................................................................................. 87
8.1 Event Codes ......................................................................................................................... 87
8.1.1 Code 319 – Real-Time Clock Backup Battery – Very Low Voltage .......................... 87
8.1.2 Code 762 – Real-Time Clock Backup Battery Voltage Above Normal Operating
Range ......................................................................................................................... 87
8.1.3 Code 763 – Real-Time Clock Backup Battery Voltage Below Normal Operating
Range ......................................................................................................................... 88
8.1.4 Code 4332 – Loss of Communication with (device) on Channel 1 or 2 ................... 88
8.1.5 Code 4333 – Fail to Send SMS Notification ............................................................. 90
8.1.6 Code 4337 – SIM Card Not Detected/SIM Card Error .............................................. 91
8.1.7 Code 4341 – External Memory Read/Write Error ..................................................... 91
8.1.8 Code 4342 – Configured Data Log Storage Device (SD/USB) is Removed ............ 92
8.1.9 Code 4343 – Storage Space is Almost Full .............................................................. 92
8.1.10 Code 4344 – Storage Space is Full ........................................................................ 93
8.1.11 Code 4351 – AUX102 Not Detected ....................................................................... 93
8.1.12 Code 4355 – Software Update Successful .............................................................. 94
8.1.13 Code 4356 – Software Update Failed...................................................................... 94
8.1.14 Code 4357 – System Error ...................................................................................... 94
8.1.15 Code 4594 – <Sensor> has High Warning .............................................................. 94
8.1.16 Code 4595 – <Sensor> has Low Warning............................................................... 95
8.1.17 Code 4596 – <Sensor> Voltage Above Critical High Threshold.............................. 95
8.1.18 Code 4597 – <Sensor> Voltage Below Critical Low Threshold............................... 95
8.1.19 Code 5138 Thru Code 5693 .................................................................................... 96
8.2 Symptom Based.................................................................................................................... 98
8.2.1 Cannot Access the PC500/550 User Interface .......................................................... 98
8.2.2 User Interface Taking Too Much Time to Load ......................................................... 99
8.2.3 PC500/550 Not Displaying Correct Information on User Interface .......................... 100
8.2.4 Report Generation Taking Too Long or Reports Not Generated............................. 102
8.2.5 Email Notifications Not Delivered When Event Happens ........................................ 102
8.2.6 Text Notifications Not Delivered When Event Happens .......................................... 103
9. PARTS INFORMATION ............................................................................................................ 105

9.1 Standard Parts .................................................................................................................... 105
9.2 Conditional Parts................................................................................................................. 105
10. REAL-TIME CLOCK BATTERY REPLACEMENT ................................................................... 107
APPENDIX A. EXTERNAL CONNECTIVITY DIAGRAMS ............................................................. 109
A040R086 (Issue 5) iii Copyright © 2017 Cummins Inc.

Table of Contents 9-2017
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Copyright © 2017 Cummins Inc. iv A040R086 (Issue 5)

1 Important Safety Instructions
1.1 Warning, Caution, and Note Styles Used in This
Manual
The following safety styles and symbols found throughout this manual indicate potentially hazardous
conditions to the operator, service personnel, or equipment.
DANGER
Indicates a hazardous situation that, if not avoided, will result in death or serious injury.
WARNING
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION
Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTICE
Indicates information considered important, but not hazard-related (e.g., messages relating to
property damage).
1.2 General Safety Precautions

The PowerCommand 500/550 Remote Monitoring network can be used to remotely monitor and control
power transfer equipment, such as transfer switches, and start and stop generator sets. All of the safety
precautions for the equipment being monitored and controlled by the network must be observed. Refer to
the appropriate Operator Manual for important safety precautions.
A040R086 (Issue 5) 1 Copyright © 2017 Cummins Inc.

1. Important Safety Instructions 9-2017
Copyright © 2017 Cummins Inc. 2 A040R086 (Issue 5)

2 Introduction
2.1 About this Manual
This Owner Manual provides the instructions necessary for operating, installing, and troubleshooting the
PowerCommand network.
2.2 List of Abbreviations and Acronyms

TABLE 1. ABBREVIATION AND ACRONYM DEFINITIONS
Abbreviation
Definition
or Acronym
AC Alternating Current
ATS Automatic Transfer Switch
BMS Building Management System
CCM Custom Communication Module
CDMA Code Division Multiple Access
CSV Comma-Separated Values
DC Direct Current
GSM Global System for Mobile
I/O Input/Output
IMEI International Mobile Equipment Identity
LED Light Emitting Diode
MEID Mobile Equipment Identifier
NMS Network Management System
OTG On The Go
PC PowerCommand
PCC Power Command Control
PDU Protocol Data Units
RTU Remote Terminal Unit
SD Secure Digital
SMS Short Message Service
SMTP Simple Mail Transfer Protocol
SNMP Simple Network Management Protocol
SSL Secure Socket Layer
TCP/IP Transmission Control Protocol/Internet Protocol

2. Introduction 9-2017
Abbreviation
Definition
or Acronym
UI User Interface
USB Universal Serial Bus
VDC Volts Direct Current
2.3 How to Obtain Service

When the PC500/550 requires servicing, contact your nearest authorized Cummins Inc. distributor. To
locate your local Cummins Inc. distributor, refer to www.power.cummins.com and select Distributor
Locator. When contacting your distributor, always supply the complete model and serial number.
2.3.1 In North America

Call 1-800-CUMMINSTM (1-800-286-6467) for the nearest Cummins Inc. distributor in the United States or
Canada. Press 1 (option 1) to be automatically connected.
If unable to contact a distributor using the automated service, consult the Yellow Pages. Typically, our
distributors are listed under: generators - electric.
2.3.2 Outside North America

Call Cummins Inc. at +01 763 5745000 from 7:30 AM to 4:00 PM (Central Standard Time), Monday
through Friday.

3 Description
3.1 Models
The following table shows the features and functionality of the PC500/PC550, as well as the differences
between the PC500 and PC550.
Feature/Functionality PC500 PC550

Number of Devices Supported Up to 2 Devices (any combination) Up to 12 Devices (any combination)
Supported Device Types Generator Set, ATS, CCM-T, CCM-G, Generator Set, ATS, CCM-T, CCM-G,
AUX101/102 AUX101/102
Inputs/Outputs (I/O) 2 Discrete Inputs, 2 Discrete Outputs, 2 Discrete Inputs, 2 Discrete Outputs,
1 Resistive Input 1 Resistive Input
Expandable I/O AUX101: 8 Configurable Inputs/8 AUX101: 8 Configurable Inputs/8
Discrete Outputs Discrete Outputs
AUX102: 4 Non-configurable Discrete AUX102: 4 Non-configurable Discrete
Inputs/8 Discrete Outputs Inputs/8 Discrete Outputs
Notifications SMTP/Email, SMS/Text, and SNMP SMTP/Email, SMS/Text, and SNMP
Traps Traps
Connection to Supported Devices Modbus Modbus
Data Access Through Web UI Modbus TCP Through Web UI Modbus TCP
Data Export No Yes
Certifications/Compliance UL, CSA, CE, FCC, RoHS UL, CSA, CE, FCC, RoHS
The PC500 and PC550 each have 3 models.
Model Description
PC500LAN/PC550LAN Access over LAN connection. Text messages cannot be
sent.
PC500GSM/PC550GSM Access over LAN connection. Obtain notifications through
GSM modem (requires SIM card).
PC500CDMA/PC550CDMA Access over LAN connection. Obtain notifications through
CDMA modem.
3.2 Remote Monitoring System

The remote monitoring system provides web server capabilities and diagnostics that collect and store data
from Cummins and third party equipment including: generator sets, automatic transfer switches (ATSs)
and sensors.

3. Description 9-2017
FIGURE 1. REMOTE MONITORING SYSTEM
3.3 Controls
The remote monitoring system supports the following generator set controls.
Control Communication
PC1301 Modbus
PC1302 Modbus
PC2300 Modbus
PC3300 Modbus
PC2100 Modbus through Modlon Gateway

9-2017 3. Description
The remote monitoring system supports the following ATS controls.
Control Communication
OTPC Modbus through Modlon Gateway
OHPC Modbus through Modlon Gateway
CHPC Modbus through Modlon Gateway
BTPC Modbus through Modlon Gateway
CCM-T Modbus through Modlon Gateway
The PC500/550 reads I/Os from third party generator set and ATS controls either by directly connecting
the I/Os to the PC500/550 or connecting to an AUX101 I/O device, which can then be read over Modbus.
3.4 PC500/550
No. Description No. Description

1 LED Indicators 4 TB2
2 Antenna Connection 5 Reset Button
3 TB1 6 Ports
FIGURE 2. PC500/550

3.4.1 LED Indicators
No. Name Description

1 Power Illuminates (green) when the PC500/550 power is on.
2 STATUS Blinks (green) at a 1-per-second rate to indicate
application firmware on PC500/550 is operating
correctly.
3 FAULT Illuminates (red) when there is an active error fault on
PC500/550.
4 RS485/1 ACT Blinks (yellow) to indicate RS485/1 activity.
5 RS485/2 ACT Blinks (yellow) to indicate RS485/2 activity.
6 STATUS Illuminates (green) when wireless module is installed,
enabled, and detecting adequate signal strength.
7 ACT Blinks (green) to indicate wireless activity.
FIGURE 3. LED INDICATORS

3.4.2 TB1

1 + Input from 12–24 VDC power supply or B+ battery.
2 (GND)– Ground from power supply or B– battery.
3 (GND)– Ground from power supply or B– battery.
4 Chassis Ground Connected to an earth grounded metal surface.
5 Aln+ Analog resistive input connection for a resistive sensor into the PC500/550 (600–2500
ohms).
6 Aln– Return for analog resistive input connection for a resistive sensor into the PC500/550
(600–2500 ohms).
7 DIn 1 Isolated 'open-collector' type discrete input activated when connected to the
PC500/550 GND (power supply or B–).
8 DIn 2 Isolated 'open-collector' type discrete input activated when connected to the
PC500/550 GND (power supply or B–).
9 K1 Discrete output from PC500/550 K1 (common).
10 K1 Discrete output from PC500/550 K1 (normally open).
11 K1 Discrete output from PC500/550 K1 (normally closed).
12 K2 Discrete output from PC500/550 K2 (common).
13 K2 Discrete output from PC500/550 K2 (normally open).
14 K2 Discrete output from PC500/550 K2 (normally closed).
FIGURE 4. TB1

3.4.3 TB2

1 RS485/1+ The positive referenced differential signal for RS485/1.
2 RS485/1– The negative referenced differential signal for RS485/1.
3 (GND) RS485/1 ground connection between PC500/550 and monitored devices. Used with a
separate power supply.
4 Chassis Ground Connected to shield of the Modbus cable.
5 NC Not used.
6 RS485/2+ The positive referenced differential signal for RS485/2.
7 RS485/2– The negative referenced differential signal for RS485/2.
8 GND RS485/2 ground connection between PC500/550 and monitored devices. Used with a
separate power supply.
9 Chassis Ground Connected to shield of the Modbus cable.
FIGURE 5. TB2
3.4.4 Reset Button

The Reset button is located above TB2. Pressing the button cycles power to the processor.
NOTICE
Factory settings are not reset.

3.4.5 Ports

1 USB Connection to USB flash drive. Provides extended memory for data logs.
2 USB Mini Direct connection to a PC (used for initial configuration of the PC500/550).
3 Ethernet Connection to network. Supports IEEE 10 BASE-T and 100 BASE-TX standards.
4 SD Card Slot Provides extended memory for data logs.
FIGURE 6. PORTS


4 System Functions and Features
4.1 User Interface
The PC500/550 has a web-based user interface that can be accessed over a TCP/IP connection via
Internet Explorer or a USB connection. The user interface is very intuitive and displays information about
the configured power system. Information includes device status, data and event logs, reports, diagnostic
information, and a setup menu for configuring the system.
4.2 Modbus RTU

Modbus remote terminal unit (RTU) is the serial communication protocol that the PC500/550 uses to
communicate with generator set, ATS, and AUX101/102 controls. There are 2 Modbus channels that
communicate to a maximum of 12 devices. Devices can be divided between the 2 channels. Each channel
is capable of handling 12 devices but the total of number of devices on both channels cannot exceed 12.
No more than 3 AUX101/102 devices can be configured in the system.
4.3 Modbus TCP

The Modbus transmission control protocol (TCP) messaging service provides client-server communication
between Modbus TCP client and PC500/550 server. PC500/550 responds to Modbus/TCP requests but
does not initiate communication.
The PC500/550 uses a default port 502 for all Modbus/TCP communication (can be changed in
configuration). Modbus TCP has read-only access for all generator set, ATS, and I/O parameters. The
parameters can be accessed as contiguous registers unlike their Modbus RTU counterparts.
The Ethernet port on the PC500/550 that is used to obtain network settings is also used for Modbus TCP
output.
In summary, Modbus TCP enables the PC500/550 to function as a:
• Server handling client requests for PC500/550 specific registers.
• Gateway between the Ethernet TCP/IP network and Modbus serial line devices connected over
Modbus RTU.
Refer to Modbus Register Mapping (A029X159) for information on Modbus register mapping for the
PC500/550.
4.4 Notifications
The PC500/550 supports 3 types of notifications:
• SMS (Text Message)
• SMTP (Email)
• SNMP Trap (v1 and v2c)
Notifications are configured to be sent when events become active on the system. SMS and SMTP
notifications are delivered to users based on their user group memberships and contact details entered
during user/user group setup. SNMP traps (when enabled) are sent for every event that becomes active in
the system. Notifications include all of the details of an event (time stamp, source, event code, event type,
and description.

4. System Functions and Features 9-2017
A network connection is required for SMTP and SNMP notification delivery. SMS messages are delivered
over the cellular network via GSM or CDMA modems when they are available and activated.
4.5 SNMP
SNMP is one of the widely accepted protocols to manage and monitor network elements. Most of the
professional-grade network elements come with a bundled SNMP agent. These agents have to be
enabled and configured to communicate with the network management system (NMS).
A trap is a one-way message sent from a network element to the NMS. The PC500/550 serves as a
network element and uses SNMP to send out trap notifications to a management system. When enabled,
traps are sent for every event that becomes active on the system. The trap carries all of the details of an
event (time stamp, source, event code, event type, and description).
The PC500/550 supports the following versions of SNMP:
• SNMP v1 - The first version of the protocol that is defined in RFCs 1155 and 1157. It specifies five
core protocol data units (PDUs)
• SNMP v2C - A revised protocol that includes enhancements to SNMP v1 in the areas of protocol
packet types, transport mappings, and MIB structure elements. The SNMP v1 administration
structure is used. It is defined in RFC 1901, RFC 1905, RFC 1906, and RFC 2578.
4.6 External Memory

The PC500/550 supports the use of an SD card and a USB flash drive as external memory devices. The
external memory devices are used to extend data logging storage. Only one storage device can be
selected for use at a time. The PC500/550 erases all existing data on the external memory device before
using it; therefore, to avoid data loss, a new or empty storage device should be used.
4.7 Reports
The PC500/550 can generate reports for a device which contains a detailed summary of all the selected
parameters over a specified time duration.
A report can be generated for a device that contains selected parameters from the data log over a preset
time duration (last day, last week, last month, custom). Report duration cannot exceed 31 days. The report
shows a graphical representation of each selected parameter. Parameters are plotted on a time scale with
a summary of the minimum, maximum, and average values.
A data report can be exported in a CSV file format for further analysis.
4.8 Sensors and Output Controls

The PC500/550 supports the addition of analog and discrete sensors, and output controls.
• Analog sensors are used to measure quantity. Examples of analog sensors are fuel, temperature,
pressure, and voltage sensors.
• Discrete sensors only have 2 values which are used to read on/off status. Examples of discrete
sensors are generator set run status, switch on/off status, and door open/close status.
• Output controls are used to turn an object on or off by opening or closing dry contacts. Output
controls can be used for starting/stopping a generator set, starting/stopping an ATS test, turning a
light on/off, etc.

9-2017 4. System Functions and Features
Sensors and output controls that have been configured are displayed on the home page and device
details under Site IOs.
The PC500/550 has 5 on-board I/Os:
• 2 discrete inputs
• 2 discrete outputs
• 1 analog resistive input (600–2500Ω)
When required, an AUX101/102 can be used to expand the PC500/550 I/O capabilities. No more than 3
AUX101/102 devices can be configured.
The AUX101 provides:
• 8 analog/discrete inputs (configurable)
• 8 outputs
The AUX102 provides:
• 4 discrete inputs (not configurable)
• 8 outputs
4.9 Data Log

The PC500/550 data log is a record of device data that has been saved over an extended period of time.
The PC500/550 logs data for all connected devices based on the user-configured time interval (minutes,
hours, days).
PC550 data logs can be exported to a CSV file and saved onto a user's personal computer for further
analysis.
4.10 Event Log

The PC500/550 event log is a record of events that occur on the system over an extended period of time.
The PC500/550 logs all events that occur on configured devices as well as the PC500/550.
The event log can be exported to a CSV file for further analysis.
4.11 Diagnostics
The PC500/550 provides diagnostic information on Modbus communication, system services, memory
utilization, wireless status, and system information.
• Modbus Communications - Provides communications status for each configured device, including
Modbus channel; number of Modbus packets sent, received, and failed; and date/time of the last
successful communication.
• Processes - Lists all of the processing running on the PC500/550 server.
• Services - Lists all of the services running on the PC500/550 server.
• Performance - Provides memory utilization and overall system performance.
• System Information - Provides the device model, hardware version, modem type, IMEA or MEID
number, OS version, software version, build number, and last update date and time for the
PC500/550 system.
• Wireless Data - Provides modem type (CDMA, GSM), carrier, mobile number, signal strength,
activation status (CDMA only), frequency band, and total SMS sent.

4. System Functions and Features 9-2017
4.12 User Access Levels

The PC500/550 supports 3 types of users: Administrator, Operator, and Read Only. Administer can create
users and assign them any of the 3 access levels. The permissions for each access level are shown
below.
TABLE 2. ACCESS LEVEL PERMISSIONS
Access Level Setup Menu Device Control Data and Event Reports Diagnostics
Log
Administrator Read/Write Read/Write Read/Export Read/Export Read/Write
Operator Read Read/Write Read/Export Read/Export Read/Export
Read Only Read Read Read Read Read
4.13 Secure Socket Layer

Secure Socket Layer (SSL) is a standard security protocol that provides communication security over the
Internet. SSL provides a secure connection between two machines operating over the Internet or an
internal network. SSL protects confidential data by creating a uniquely encrypted channel for private
communication. It helps prevent hackers from tapping into client-server communication and misuse of
confidential data.
The PC500/550 uses a self-signed SSL certificate due to the fact that the PC500/550 host name and IP
address are configurable. Self-signed certificates provide the exact same protection as certificates created
by a certificate authority. All data sent to and from the PC500/550 is encrypted for security.
When SSL is enabled in the Network Settings Setup menu of the UI, users must use https:// in the
Internet Explorer address bar in order to access the UI.
FIGURE 7. HTTPS EXAMPLE

5 System Requirements
5.1 Hardware Requirements
The following hardware is required.
• A PC or Macintosh computer with a CD drive.
• Minimum screen resolution of 1024 x 768.
5.2 Software Requirements

The following software is required.
• Browser: Internet Explorer 8 or later is recommended
• Operating System:
◦ Microsoft Windows
◦ Mac OS X
◦ Linux
• Microsoft Silverlight software, version 5 or later
• Windows Mobile Device Center
• Internet Speed: At least 1 Mbps
5.3 Hardware Installation

The PC500/550 has a NEMA (IP 10) rated enclosure and is not designed to handle environmental
conditions, such as moisture. A moist environment can cause failure over time.
Mount the PowerCommand 500/550 in a suitable location, such as:
• On a DIN rail (35 mm)
• In a telecommunications, information technology, or networking cabinet
• In an office on a desk or other flat surface
NOTICE
Do not mount the PC500/550 inside a generator set or ATS enclosure. Doing so voids
certifications.
An antenna extension cable is required if, due to location, the PC500/550 does not detect a wireless
connection.

5. System Requirements 9-2017
FIGURE 8. MOUNTING EXAMPLES
5.3.1 Supplied Hardware

The following hardware is available for order with the PC500/550.
Hardware Description
USB-OTG Cable Allows direct connection to a PC to configure devices.
Ethernet Cable Allows connection to the network. Supports IEEE
10BASE-T and 100BASE-TX standards.
Modlon II Gateway Kit (541-1149) Required for:
and Modlon Connection Cable Kit (TBD) PCC2100, PCC3100, PCC3200, PCC3201 generator set
controls
OTPC, BTPC, OHPC, and CHPC ATS controls
CCM.
Antenna Extension (12 ft) Required for cabinet installations and if wireless strength
is weak.
NOTICE
12 feet is the maximum acceptable length for the
antenna extension cable. A longer cable will
degrade the signal.
5.3.2 Additional Hardware Needed

The following hardware may be required in addition to the supplied hardware:

9-2017 5. System Requirements
Hardware Description
Modbus Cable Twisted shielded pair cable (24 AWG or larger) used to
connect the PC500/550 to the monitored device (Belden
3106A or equivalent).
Power Supply 12–24V, 12V - 250mA, 24V - 125mA, 5W minimum (UPS
is recommended).
SIM Card Required for GSM wireless modem (needs to be activated
by a local provider).
Secure Digital (SD) Memory Card Needed to extend memory for data logs.
USB Flash Drive Needed to extend memory for data logs.
5.3.3 Connections/Installation
1. Connect the Ethernet cable from the PC500/550 to the installation site network (Ethernet
hub/switch).
2. Antenna Installation (Wireless option only - GSM or CDMA cell modem):
• Open Installation
a. Attach antenna to the SMA connector on the PC500/550.
b. Contact a cellular service provider and activate service (CDMA modem or SIM card).
• Metal Enclosure Installation
a. Choose a location for the antenna, preferably near the top of the cabinet.
b. Create a 7mm (9/32 in) hole and install the bulkhead end of the antenna extension cable.
NOTICE
If the cabinet is NEMA rated, make sure the perforation is properly sealed to
prevent loss of the NEMA ratings.
c. Connect the SMA straight plug end of the connector to the PC500/550.
d. Attach the antenna to the bulkhead connector side of the antenna extension cable
located on the outside of the cabinet.
e. Contact a cellular service provider and activate service (CDMA modem or SIM card).
3. Modlon Connections: Install a Modlon II Gateway (541-1149) for converting LonWorks to Modbus
communications. When connecting to the Modlon Gateway, use the Modlon Connection cable (TBD).
a. Connect the DB9 connector of the Modlon Connection Cable to the DB9 header on the Modlon.
b. Connect the other end of the cable to the corresponding points on the PC500/550 terminal
block TB2. Either channel is acceptable.
4. Modbus Connections:
a. Connect a twisted pair of the Modbus cable to the RS-485 connector on the generator set
control board or AUX101 control to the corresponding points on the PC500/550 terminal block
TB2. Either channel is acceptable.
b. If the installation is for a separate power supply, connect a ground reference wire.
c. Connect the cable shield to either Chassis Ground on TB2 of the PC500/550 or the ground pin
on the generator set, ATS, or AUX101 control (not both).

5. Sensor and Output Control Connections: Make the appropriate connection(s) to TB1 of the
PC500/550 using a standard 24 AWG or larger wire.
• Wire the appropriate sensor (fuel sensor, for example) to AIn + and AIn–.
• Wire desired devices to discrete inputs (DIn 1, DIn 2) and outputs (K1 and K2).
6. If required, insert an SD card or USB flash drive for extended memory.
7. Connect the PC500/550 to a 12/24 VDC generator set battery or an isolated DC power supply.
8. Check the Power LED to confirm power is available.
9. Check Status LED to confirm application software is operating correctly.
10. Mount the PC500/550 on a DIN rail or install in a suitable location.
5.4 Modem Activation

• GSM Modem
1. Contact wireless provider/partner/reseller to obtain an account and a SIM card.
a. Provide billing information.
b. Specify wireless service required (SMS only).
c. Provide SIM card requirement specifications (2G/GPRS).
d. Provide modem 15-character International Mobile Equipment Identity (IMEI) Number
(located on product label and on User Interface Setup > System Settings page).
e. User may need to provide the modem model number (MTSMC-G2).
2. The modem is ready for use once the SIM card is activated, installed in the modem, and the
PC500/550 is powered up.
3. Verify the modem information (activation status, mobile number, wireless signal strength, and
frequency band) on the User Interface by navigating to the Diagnostics page and selecting the
Get Wireless Data button.
4. Verify the region's operating frequency band and set the GSM modem frequency accordingly.
Settings are located on the User Interface Setup > System Settings page.
• CDMA Modem
1. Contact Verizon to setup a wireless account.
a. Provide Mobile Equipment Identifier (MEID) Number (located on product label and on
User Interface Setup > System Settings page).
b. User may need to provide the modem model number (MTSMC-C1-N3).
c. Retain the 10-digit modem phone number provided by Verizon.
2. Once the Verizon wireless account has been set up, activate the modem from the User
Interface by navigating to Setup > System Settings and selecting the Activate CDMA
Modem button.
3. Verify the modem information (activation status, mobile number, wireless signal strength, and
frequency band) on the User Interface by navigating to the Diagnostics page and selecting the
Get Wireless Data button.
5.5 Getting Started

1. Turn on the computer.

9-2017 5. System Requirements
2. Connect the PC500/550 to the network using an Ethernet cable.

3. Connect the USB-OTG cable from the PC500/550 to the computer. The computer automatically
installs a software driver. If driver is not automatically installed, install "Windows Mobile Device
Center" manually.
4. Open an Internet browser window and go to Tools > Internet Options > Connections > LAN
Settings. Under Proxy Server, uncheck the box for Use a Proxy server for your LAN. Select OK
twice.
5. In the Internet browser window, enter the following IP address: 169.254.0.1. The browser displays
the PC500/550 login screen.
NOTICE
Use https when SSL security is enabled or http when it is disabled.


6 Setup
6.1 Getting to Setup Menu
FIGURE 9. LOGIN SCREEN
NOTICE
The first time logging into the system, enter admin for both the Username and Password.
1. Enter your Username (or Email Address) and Password.
NOTICE
An Email address can be entered if your username is unknown or forgotten. SMTP server
settings must be set up properly for the system to send out an email.
2. Select Login or press the Enter key.
NOTICE
The system automatically logs off after a period of inactivity. The default setting is 30
minutes. This setting can be changed in the System Settings setup menu.
3. After logging into the system, the home page is displayed with a menu bar at the top. Select Setup
to navigate to the Setup menu.
FIGURE 10. MENU BAR

6. Setup 9-2017
6.2 Setup Menu
FIGURE 11. SETUP MENU

The setup menu contains 12 tiles used to configure the entire system. Selecting a setup tile opens the
appropriate setup page. All other setup selections are shown on the left side menu.
FIGURE 12. SETUP SIDE MENU

9-2017 6. Setup
6.3 Network Settings

Network Settings are needed to provide Internet and Intranet access. The PC500/550 must be plugged
into the network, via an Ethernet cable, in order for the network settings to take effect. The administrator
can choose to obtain the settings automatically, or manually enter the settings. If the user chooses to
manually enter the DHCP settings, the DNS settings must also be entered manually.
Network Settings also allows security settings to be changed by enabling or disabling SSL.
To update Internet and Intranet addresses:
1. Select Network Settings on the Setup menu.
FIGURE 13. NETWORK SETTINGS

2. Select Edit from top menu bar to enable editing of the network settings fields.
3. Enter Host Name.
4. Select either Obtain an IP address automatically or Use the following IP address for DHCP
settings.
5. If Use the following IP address was selected:
a. Enter the DHCP IP Address, Subnet Mask, and Default gateway.
b. Enter the DNS Preferred DNS server.
c. Enter the DNS Alternate DNS server if desired.
d. Select Save. The device can now be accessed using the IP address.

6. Setup 9-2017
NOTICE
When manually entering IP address information, the network administrator needs to
map the IP address to the host name to provide access to the device using a host
name.
6. If Obtain an IP address automatically is selected, the new IP addresses are automatically

populated when the device is physically plugged into the network via the Ethernet cable. The device
can now be accessed using the host name or the IP address.
NOTICE
The USB-OTG cable can now be disconnected.
To enable SSL:
NOTICE
The PC500/550 User Interface is only accessible using the Internet Explorer web browser.
2. Select the Enable secure connection (SSL) check box.
3. Select Save.
FIGURE 14. NETWORK SETTINGS UPDATED SUCCESSFULLY
NOTICE
It may take a several minutes before the Successful screen is displayed. SSL encryption is a
processor intensive utility and may cause slower system performance at times.
4. Select OK.
5. The following screen may appear before the login screen. This is expected and does not indicate a
security threat.

9-2017 6. Setup
FIGURE 15. PROBLEM WITH WEBSITE SECURITY CERTIFICATE

6. If the screen above is displayed, select Continue to this website to display the login screen.
7. The login screen is displayed and the address bar changes to https:// to indicate that SSL is
enabled.
NOTICE
The address bar appears as shown below. This is expected and does not indicate a security
threat.
FIGURE 16. HTTPS EXAMPLE

To disable SSL:
2. Select the Enable secure connection (SSL) check box to remove check mark.
3. Select Save.
FIGURE 17. DISPLAY MIXED CONTENT

4. Select Yes.

6. Setup 9-2017
5. Select OK when the Successful message is displayed.

6. The login screen is displayed and the address bar changes to http:// indicating that SSL is disabled.
6.4 Modbus Settings

Modbus Settings allows the user to configure Modbus RTU settings and to enable or disable Modbus
TCP. The following table shows the supported Modbus settings.
TABLE 3. SUPPORTED MODBUS SETTINGS
Setting Setting Values

2400
4800
Baud Rate 9600
19200
38400
1
Stop Bit
2
None
Parity Even
Odd
1. Select Modbus Settings on the Setup menu.

9-2017 6. Setup
FIGURE 18. MODBUS SETTINGS

2. Verify the displayed settings. (The settings should match the Modbus settings of the devices that will
be monitored.)
3. If the Modbus settings need to be changed, select Edit and modify the settings.
4. Select Enable Modbus TCP check box to enable or disable Modbus TCP. The default port is 502
but can be changed if required.
5. Select Save.
6.5 User Profile Settings

The user profile settings are used to enter user and user group information. Entered users are provided
access to the PC500/550 system and can receive notification of events.
6.5.1 User Profile Settings - Users

The Users tab allows the user to add a new user, send a test email or SMS message, edit or delete user
information, view user groups the user belongs to, and change a user's password.
Select User Profile Settings on the Setup menu and select the Users tab if it is not already selected.

6. Setup 9-2017
FIGURE 19. USER PROFILE SETTINGS - USERS

To add a new user:
1. Select Add New User.
FIGURE 20. ADD NEW USER

2. Enter the Username, First Name, and Last Name for the user.
3. Enter the desired Password and Confirm Password.
4. Select the Access Level:
• Administrator
• Operator

9-2017 6. Setup
• Read Only
5. Enter the Email address and Mobile Number of the user.
NOTICE
A mobile number is required if the user wants to receive SMS text message notifications.
6. Select the method for the user to receive notification (Email, SMS/Text, or both)
7. Select Save.
To send a test email (Mail Settings must be configured first):
1. Select the user in the list to send the test email message to.
2. Select Test Email.
FIGURE 21. TEST EMAIL

3. The email of the user selected in the list is displayed in Email Address.
NOTICE
To send a test email to a different email address, edit the Email Address.
4. Select Send.
To send a test SMS (modem must first be activated):
1. Select the user in the list to send the test SMS message to.
2. Select Test SMS.
FIGURE 22. TEST SMS

3. The number of the user in the list is displayed in Mobile Number.
NOTICE
To send a test SMS to a different mobile number, edit the Mobile Number.
4. Select Send.

6. Setup 9-2017
To edit an existing user's information, select the user from the list and select Edit.
To delete an existing user, select the user from the list and select Delete.
To view the groups a user belongs to, select User Groups link for the user in the list.
To change another user's password:
1. Select the user from the list and select Change Password.
FIGURE 23. CHANGE PASSWORD (USER)

2. Enter the new password and confirm.
3. Select Save.
The administrator cannot change his or her password from this screen. If Change Password is selected for
the active admin user, the following message is shown. Follow the instructions in the message.
FIGURE 24. CHANGE PASSWORD (ADMIN)
6.5.2 User Profile Settings - User Groups

The Users Groups tab allows the user to add a new user group and select the users to add to the new
group, to edit and delete users in a group, and to view all members of a group.
Select User Profile Settings on the Setup menu and select the User Groups tab if it is not already
selected.

9-2017 6. Setup
FIGURE 25. USER PROFILE SETTINGS - USER GROUPS

1. Select Add New User Group.
FIGURE 26. ADD NEW USER GROUP

2. Enter the name of the new group.
3. Enter a description of the group if desired.
4. Select the users that should be added to the group.
5. Select Save.
To edit an existing user group, select the user group from the list and select Edit.
To delete an existing user group, select the user group from the list and select Delete.
To view all the members of a group, select View All Members link for the group in the list.
6.6 Date and Time Settings

Date and time settings allow the user to manually select the date, time, and time zone; or enter time
server information.
1. Select Date and Time Settings on the Setup menu.

6. Setup 9-2017
FIGURE 27. DATE AND TIME SETTINGS

2. Select Edit to modify the settings.
3. If entering the time zone, and date and time manually:
a. Select the date and time from the calendar.
b. Select the time zone.
4. If entering time server information:
a. Enter the time server.
b. Enter the backup time server if desired.
c. Select the time zone.
5. Select Save.
6. If using Time Server, select Test Time Servers button to test time server(s) entered.
NOTICE
System Reboot is required when changing the date and time settings.
6.7 Device Configuration

Device Configuration is used to add, delete, and configure generator set, ATS, and I/O devices into the
system. Only 3 AUX101/102 I/O devices can be configured. I/O devices provide expansion for sensors
and output controls.
1. Select Device Configuration on the Setup menu.

9-2017 6. Setup
FIGURE 28. DEVICE CONFIGURATION

2. Select Add New Device and select the device type from the drop-down list.
• Genset
• ATS
• I/O Device
To edit an existing device, select the device from the list and select Edit.
To delete an existing device, select the device from the list and select Delete.
6.7.1 Add New Device - Genset

LonWorks supported devices require conversion to Modbus before connecting to the PC500/550. Since
Modbus requests are diverted to multiple devices via the same Modlon, the system allows duplicate IDs
for Modlon supported devices. The devices are differentiated by template and index number. Generator
set device models 2100, 3100, 3200, 3201, and CCM-G are Modlon supported devices. The following
table shows the supported generator set templates and indexes.
TABLE 4. SUPPORTED GENERATOR SET MODLON TEMPLATES
Template Supported Generator Sets Index

1 5 Generator Sets 0–4
2 5 Generator Sets (with 0–4
paralleling data)
3 10 Generator Sets 0–9
NOTICE
A Modlon Index is related to the generator set that was commissioned on the LonWorks
database. For example, if Gen1 is commissioned on the LonWorks database, an index of 0 is
associated with it. Gen2 is associated with index 1, and so on.
When devices are added to the system, a Modbus/TCP Unit Identifier can be assigned. The unit identifier
is used for identifying devices connected on the Modbus RTU channel when establishing a Modbus TCP
session. The PC500/550 metadata is accessed using device ID 100.

6. Setup 9-2017
FIGURE 29. ADD NEW DEVICE - GENSET

To add a new generator set:
1. Enter the desired device name.
2. Select the Device Model from the drop-down list:
• PCC3300
• PCC2300
• PCC1301
• PCC1302
• PCC2100
• PCC3100
• PCC3200
• PCC3201
• CCM-G
3. Enter the Modbus Address of the device.
4. Select the Modbus Channel from the drop-down list:
• Channel-1
• Channel-2
5. If the device model is 2100, 3100, 3200, 3201, or CCM-G; a Modlon template and index entry is
required. Select the appropriate template (1, 2, 3) and enter the appropriate index number.

9-2017 6. Setup
6. Enter a Modbus TCP/IP Unit ID if needed.

7. Enter a device location and description if desired.
8. Select Next.
FIGURE 30. ADD NEW DEVICE - GENERATOR SET GAUGES
NOTICE
Use the scroll bar on the right side to view more gauge selections.
9. Default 8 Gauges is automatically selected. Leave as default or manually select the individual
gauges from the list. The total number of gauges cannot exceed 8. The default gauges are:
• L-L Volt1 (a-b)
• Line Current 1
• Total kW
• Frequency
• Battery Voltage
• Oil Pressure
• Coolant Temperature
• Engine RPM
10. Select the up and down arrows, or manually enter a value, to change the minimum and maximum
limits for the gauge.

6. Setup 9-2017
11. Select Finish to save the changes. A new device tile is added to the device grid and Home page.
To quit without saving changes, select Cancel.
To go back to the previous screen, select Back.
6.7.2 Add New Device - ATS

ATSs are LonWorks supported devices that require conversion to Modbus before connecting to the
PC500/550. Since Modbus requests are diverted to multiple devices via the same Modlon, the system
allows duplicate IDs for Modlon supported devices. The devices are differentiated by template and index
number. The following table shows the supported ATS templates and indexes.
TABLE 5. SUPPORTED GENERATOR SET MODLON TEMPLATES
Template Supported ATSs Index

1 5 ATSs 0–4
2 5 ATSs 0–4
4 10 ATSs 0–9
NOTICE
A Modlon Index is related to an ATS that was commissioned on the LonWorks database. For
example, if ATS1 is commissioned on the LonWorks database, an index of 0 is associated with it.
ATS2 is associated with index 1, and so on.
When devices are added to the system, a Modbus/TCP Unit Identifier can be assigned. The unit identifier
is used for identifying devices connected on the Modbus RTU channel when establishing a Modbus TCP
session. The PC500/550 metadata is accessed using device ID 100.
FIGURE 31. ADD NEW DEVICE - ATS

2. Select the Device Model from the drop-down list:
• OTPC

9-2017 6. Setup
• OHPC
• CHPC
• BTPC
• CCM-T
4. Select the Modbus Channel from the drop-down list:
• Channel-1
• Channel-2
5. Select the appropriate Modlon template (1, 2, 4) and enter the appropriate index number.
6. Enter the Source 1 and Source 2 name if desired.
7. Enter a Modbus TCP/IP Unit ID if needed.
9. Select Save. The new device tile is added to the device grid and Home page.
6.7.3 Add New Device - I/O Device
FIGURE 32. ADD NEW DEVICE - I/O DEVICE

6. Setup 9-2017
To add a new AUX101/102:

3. Select the Modbus Channel from the drop-down list.
• Channel-1
• Channel-2
5. Select Next.
FIGURE 33. ADD NEW DEVICE - I/O DEVICE CONFIGURATION

9-2017 6. Setup
6. Select the Select default configuration for Aux101's Inputs and Current Sources check box or
manually configure Input 1 through Input 8. To manually configure an input, select the input type
from the drop-down list.
• Analog - Continuous voltage converted to a value.
• Discrete (Active High) - Represents a binary digit of 1, or asserted state of a logical condition,
by the higher of 2 voltages. Sensor becomes active when the signal is tied to B+.
• Discrete (Active Low) - Represents a binary digit of 1, or asserted state of a logical condition,
by the lower of 2 voltages. Sensor becomes active when the signal is grounded (B–).
7. For Analog inputs, configure the associated Current Source. Use the up and down arrows, or
manually enter.
8. If the AUX101 includes an AUX102, select the Aux102 Available check box. AUX102 inputs are not
configurable.
9. Select Finish.
Add sensors and output control for the new I/O device using the Sensors and Output Control setup menu.
6.8 Sensors and Output Controls

Sensors and Output Controls are used to enter and edit sensor and output control information.
NOTICE
An AUX101/102 I/O device needs to be added before setting up AUX101/102 sensors and output
controls.
6.8.1 Sensors and Output Controls - Sensors

1. Select Sensors and Output Controls on the Setup menu.
2. Select the Sensors tab if it is not already selected.
FIGURE 34. SENSORS AND OUTPUTS - SENSORS

6. Setup 9-2017
3. To add a new sensor, select Add New Sensor and select the sensor type from the drop-down list.
• Discrete
• Analog
To edit an existing sensor, select the sensor from the list and select Edit.
To delete an existing sensor, select the sensor from the list and select Delete.
6.8.1.1 Add New Sensor - Discrete
FIGURE 35. ADD NEW SENSOR - DISCRETE

1. Enter a Sensor Name.
2. Select the I/O Source from the drop-down list.
• IODevice Aux101 Input 1
• PC550 Discrete Input Pin A
• PC550 Discrete Input Pin B
NOTICE
The drop-down list is populated only with the available inputs. If an AUX is not
configured, only the PC500/550 inputs are listed. If an input is already in use, it is not
shown in the list.

9-2017 6. Setup
3. Select the Event Trigger from the drop-down list.

• None (No event will be logged.)
• Active (An event will be logged when the sensor state changes to active.)
• Inactive (An event will be logged when the sensor state changes to inactive.)
• State Change (An event will be logged when the sensor state changes to active or inactive.)
4. Enter a Description if desired.
5. Select Save. The newly added sensor is displayed in the sensor grid.
6.8.1.2 Add New Sensor - Analog
FIGURE 36. ADD NEW SENSOR - ANALOG

1. Enter a Sensor Name.
2. Select a sensor Type from the drop-down list:
• Temperature
• Pressure
• Volume
• Battery
3. Select the Units from the drop-down list. The units are based on the sensor type. The units should
match the units from sensor specification sheet.

6. Setup 9-2017
Sensor Type Units

degF
Temperature
degC
psi
Pressure
kpa
Gal
Volume
Ltr
Battery Volt
4. Select the I/O Source from the drop-down list.
• PC550 Analog Input Pin
NOTICE
The drop-down list is populated only with the available inputs. If an AUX is not
configured, only the PC500/550 inputs are listed. If an input is already in use, it is not
shown in the list.

6. Select Next.
FIGURE 37. ADD NEW SENSOR - ANALOG CONVERSION TABLE

7. Update the Max and Min voltage if desired (use up and down arrows, or manually enter).
8. Enter the Max and Min units (use up and down arrows, or manually enter).
9. Enter the High Warning and Low Warning values as needed (use up and down arrows, or manually
enter).
10. Select Save to save the changes. The newly added sensor is displayed in the sensor grid.

9-2017 6. Setup
6.8.2 Sensors and Output Controls - Output Controls

1. Select Sensors and Output Controls on the Setup menu.
2. Select the Output Controls tab if it is not already selected.
FIGURE 38. SENSORS AND OUTPUT CONTROLS - OUTPUT CONTROLS

3. Select Add New Output Control.
FIGURE 39. ADD NEW OUTPUT CONTROL

4. Enter the Output Control Name.
5. Select the Source from the drop-down list.
• IODevice Aux101 Output 1

6. Setup 9-2017

• PC550 Discrete Output Pin A
• PC550 Discrete Output Pin B
NOTICE
The drop-down list is populated only with the available outputs. If an AUX is not
configured, only the PC500/550 outputs are listed. If an output is already in use, it is
not shown in the list.
NOTICE
Output control events are not logged.

7. Select Save. The newly added output control is displayed in the sensor grid.
To edit an existing output control, select the output control from the list and select Edit.
To delete an existing output control, select the output control from the list and select Delete.
6.9 Mail Settings

Mail settings are required to enable the PC500/550 to send email messages through network connection.
1. Select Mail Settings on the Setup menu.

9-2017 6. Setup
FIGURE 40. MAIL SETTINGS

2. Select Edit to modify the settings.
3. Enter the required SMTP server information.
4. If authentication is required, select the Enable Authentication Information check box and enter the
username, password, and encryption method (None, SSL, TLS).
5. Select Save.
6. Select Test Email to send a test email message if desired.
To remove authentication of mail settings:
1. Select the Enable Authentication Information check box to uncheck it.
2. Delete the Username and Password information.
NOTICE
If the Username and Password information is not deleted, email messages will not be sent.
3. Select None for the encryption method.

4. Select Save.
6.10 Notifications
Notifications are sent to configured user groups (email, SMS, or both) to alert them when an event
becomes active on the system.

6. Setup 9-2017
NOTICE
At least one user group and one device must be configured to add a notification.
Select Notifications on the Setup menu.
FIGURE 41. NOTIFICATIONS

To add a new notification:
1. Select Add New Notification.

9-2017 6. Setup
2. Select the Device Name to configure the notification for from the drop-down list.
3. Select the Event Type. The options change depending on the selected device type.
Device Type Event Type Options

PC500/550 Error, Warning, Information
Generator Set Shutdown, Warning, Information
ATS Warning, Information
Site I/Os Warning (pre-selected)
4. If a Site I/O device type is selected, select the sensor(s) to apply to the notification.
5. Select the User Group to receive the notification.
6. Make sure that the Enable Notification check box is selected to enable the notification.
7. Select Save.
To send a test SMS (modem must first be activated):
1. Select Test SMS.

6. Setup 9-2017
FIGURE 42. TEST SMS

2. Enter the Mobile Number of the user that message should be sent to.
3. Select Send.
To send a test email (Mail Settings must be configured first):
1. Select Test Email.
FIGURE 43. TEST EMAIL

2. Enter the Email Address of the user that message should be sent to.
3. Select Send.
To view user groups for a notification, select User Groups link.
To edit an existing notification, select the notification from the list and select Edit.
To delete an existing notification, select the notification from the list and select Delete.
6.11 SNMP Server Settings

The default setting for SNMP traps is Disabled. To enable SNMP traps, select an SNMP and enter the
SNMP server settings. When enabled, traps are sent to the network management system for every event
that becomes active in the system.
1. Select SNMP Server Settings on the Setup menu.

9-2017 6. Setup
FIGURE 44. SNMP SERVER SETTINGS

2. Select Edit.
3. Select the SNMP version, V1 or V2c.
4. Enter the SNMP Server, Port, and Community.
5. Select Save.
6.12 Data Log Preferences

Data Log Preferences allows the user to select where to store the data log (internal storage, USB storage,
SD storage). Data Log Preferences also allows the user to select separate data logging time intervals for
a Running Genset, Stopped Genset, ATS, and Sensors.
If an external memory storage device is removed while in use, the PC500/550 triggers a warning and all
data is lost until the storage device is reinserted.
NOTICE
If the memory device for data storage is changed, the PC500/550 starts logging data in a new
database. If the memory device is changed back, all previous data stored on the device is lost.
For example, if the data is being stored on an SD card and the memory device is changed to
Internal Storage causing the data to be stored internally, changing the memory device back to
the SD card causes all previously stored data on the SD card to be lost.
1. Select Data Log Preferences on the Setup menu.

6. Setup 9-2017
FIGURE 45. DATA LOG PREFERENCES

2. Select Edit.
3. Select a memory device.
• Internal Storage
• USB Storage
• SD Storage
NOTICE
If USB or SD storage is selected, make sure that the external device is inserted into the
PC500/550.
4. Enter the number of Minutes, Hours, or Days for the data to be logged.
5. Select Save.
6.13 Contacts
Contacts provides a useful place to store service contacts.
Select Contacts on the Setup menu.

9-2017 6. Setup
To add a new contact:

1. Select Add New Contact.
FIGURE 46. ADD NEW CONTACT

2. Enter the required information.
3. Select Save.
To edit an existing contact, select the contact from the list and select Edit.
To delete an existing contact, select the contact from the list and select Delete.
To view contact details:
1. Select the View link under the Details column.

6. Setup 9-2017
FIGURE 47. CONTACT DETAILS

2. Select OK when done viewing.
6.14 System Settings

System Settings allows the user to select the preferred system of measurement, set the inactive session
timeout, set the GSM frequency band (GSM option only), and to change the user interface language.
System Settings also provides the capability for the user to update software, export and import system
configuration settings, and activate the CDMA modem (CDMA option only).
Select System Settings on the Setup menu.

9-2017 6. Setup
FIGURE 48. SYSTEM SETTINGS (GSM OPTION)

6. Setup 9-2017
FIGURE 49. SYSTEM SETTINGS (CDMA OPTION)

To edit the preferred system of measurement:
1. Select Edit.
2. Select the preferred system of measurement.
3. Select Save.
To edit the inactive session timeout:
1. Select Edit.
2. Select the inactive session timeout.
3. Select Save.
To change the user interface language:
1. Select Edit.
2. Select the language.
3. Select Save.
To set the GMS frequency:
1. Select Edit.
2. Enter the GSM Frequency setting.
3. Select Save.
To cancel edits, select Cancel.
To update the software:
1. Select Software Update.

9-2017 6. Setup
FIGURE 50. UPDATING STATUS

2. If you want to proceed, select OK. A browser window is displayed to select the software update
firmware zip file.
CAUTION
Uploading a bad or inadequate zip file can cause permanent damage to the PC500/550. Make
sure to upload the correct zip file.
To save the current configuration as a backup, select Export Config. A browser window is displayed to
select the location to save the configured zip file.
To import a saved configuration file:
1. Select Import Config.
FIGURE 51. IMPORT CONFIGURATION

2. Select Browse. A browser window is displayed to select the configuration XML file.
3. Select the configuration to import.
4. Select OK.
To activate the CDMA modem, select Activate CDMA.

6. Setup 9-2017

7 Operation
7.1 Home Page Dashboard Screen
Before any devices are configured, the Home Page dashboard screen appears as shown.
FIGURE 52. HOME PAGE DASHBOARD SCREEN
7.2 Menu Bar

The Menu Bar is displayed at the top of every page.
FIGURE 53. MENU BAR

The Menu Bar provides navigation to the following pages:
• Event Log
• Diagnostics
• Setup
The Help button provides access to the system help files.

7. Operation 9-2017
The Logout button logs the user out of the User Interface.
The right side of the Menu Bar displays:
• Product Model
• Current date and time
• User that is currently logged onto the system
7.3 System Status Bar

The System Status Bar is displayed on every page under the Menu Bar. It displays information, warning,
and error messages. The fault icon, source (device name) of the event, event type, fault event code, and
description are displayed in each message. Messages are displayed as they occur. The order number and
total number of messages are displayed on the right side of the status bar. The up and down arrows allow
the operator to cycle through the messages.
Clicking on the System Status Bar causes the Event Log to be displayed.
When there are no fault messages, the following message is displayed.
FIGURE 54. SYSTEM STATUS OK

1 Information Fault Icon 5 Event Description
2 Source (Device Name) 6 Warning Fault Icon
3 Event Type 7 Error Fault Icon
4 Event Code
FIGURE 55. SYSTEM STATUS MESSAGE EXAMPLES

9-2017 7. Operation
7.4 Home Page

The Home Page is the first page displayed when a user logs in. When devices are configured into the
system, the Home Page displays a dashboard showing device status and information and allows for
device parameter graphs to be shown on the right side.
FIGURE 56. HOME PAGE
7.4.1 Device Dashboard

The device dashboard displays device status and information for each device being monitored. An image
of each device
is displayed, along with its running, fault, and communication statuses. Hovering the cursor over an image
displays the text associated with the image.
Hovering the cursor over a generator set device image displays alternator details. Hovering the cursor
over an ATS device image displays source 1, source 2, and load details. Hovering the cursor over the Site
IOs image displays the number of configured sensors, output controls, and active warnings.
Selection of a device navigates the user to the device details page.

7. Operation 9-2017

1 Running 2 Stopped
FIGURE 57. RUNNING STATUS

1 Normal 2 Warning
FIGURE 58. FAULT STATUS

9-2017 7. Operation

1 Communicating 2 Not Communicating
FIGURE 59. COMMUNICATION STATUS
FIGURE 60. DEVICE INFORMATION
7.4.2 Device Parameter Graphs

Two graphs can be displayed on the Home Page. A graph can be generated for any configured device's
parameter for a selected duration.
The parameters that are selectable for generator sets and ATSs are shown in the table below. The
parameters for Site IOs are the sensors entered into the system.

7. Operation 9-2017
NOTICE
The generator set parameters depend on the type of generator set control. Some parameters may
be not be available.
TABLE 6. GENERATOR SET AND ATS PARAMETERS
Generator Set ATS

Engine RPM Total kW (kW)
Coolant Temp (F) Total Power Factor
Oil Pressure (psi) Total kVA (kVA)
Battery Voltage Total kVAR (kVAR)
L-L Volt1 (a-b) (V) L-L Volt1 (a-b) (V)
L-L Volt2 (b-c) (V) L-L Volt2 (b-c) (V)
L-L Volt3 (a-c) (V) L-L Volt3 (a-c) (V)
Frequency Line Current1
Line Current1 Line Current2
Line Current3 Frequency
L-N Volt1 (V) L-N Volt1 (V)
Percent Amps A Percent Amps A
Percent Amps B Percent Amps B
Percent Amps C Percent Amps C
Total kVA (kVA) S1 L-L Volt1 (a-b) (V)
Engine Runtime (Hours) S1 L-L Volt2 (b-c) (V)
Engine Starts S1 L-L Volt3 (a-c) (V)
kW Phase A (kW) S1-Frequency
kW Phase B (kW) S2 L-L Volt1 (a-b) (V)
kW Phase C (kW) S2 L-L Volt2 (b-c) (V)
Total kW (kW) S2 L-L Volt3 (a-c) (V)
Total kVAR (kVAR) S2-Frequency
Total Power Factor
Oil Temp (F)
Fuel Level
Fuel Rate (Gal/hr)

9-2017 7. Operation
The parameter graph duration selections are:

• Past 1 hour
• Past 24 hours
• Past 7 days
FIGURE 61. DEVICE PARAMATER GRAPHS
7.5 Devices Page
The Devices Page displays the general status for each device.

7. Operation 9-2017
FIGURE 62. DEVICES PAGE

The annunciator indicators to the left of each status show the current state of the device.
• No color = No Issue
• Green = Running, Remote Start, Source 1 Available, and Source 1 Connected
• Yellow = Warning, Source 2 Available, and Source 2 Connected
• Red = Not In Auto, Shutdown Fault
Communication status is shown in the lower right corner.
Select a device to display more details for the specific device.
7.5.1 Generator Set Details

Selection of a generator set from the Home Page or Devices Page navigates the user to the details page
for the selected generator set.
FIGURE 63. GENERATOR SET DETAILS

The Annunciator Data indicators show annunciator data status.
• Green = Running

9-2017 7. Operation
• Yellow = Warning Condition

• Red = Shutdown Condition
Alternator Data and Engine Data show alternator and engine parameters with their values and units.
The generator set status on the right displays the running status (running/stopped), and provides buttons
to remotely start or stop the generator set and reset faults. The buttons are gray if they are not available
for selection. When available for selection:
• Remote Start - Green
• Remote Stop - Red
• Fault Reset - Amber
NOTICE
PCC1301 and PCC1302 controls do not support a remote Fault Reset.
Other configured devices are shown on the left side of the display. Select a device to navigate to its
details page.
Select Active Events to display the active events from the event log for the generator set.
Select Acknowledged Events to display the acknowledged events for the generator set.
Select Data Log to display the data log for the generator set.
Select Gauges to display the generator set gauges that were selected when adding the generator set
device.
7.5.2 ATS Details

Selection of an ATS from the Home Page or Device Page navigates the user to the details page for the
selected ATS.

7. Operation 9-2017
FIGURE 64. ATS DETAILS

The Annunciator Data indicators show annunciator data status.
• Green = Source 1 Available and Source 1 Connected
• Yellow = Source 2 Available, Source 2 Connected, Test/Exercise In Progress, and Warning
Condition
• Red = Not In Auto, Shutdown Condition
Source 1, Source 2, and Load Data show the associated parameters with their values and units.
The Source Status indicator colors indicate:
• Green = Source 1 Available and Connected
• Yellow = Source 2 Available and Connected, and Test/Exercise In Progress
• Red = Not In Auto
The ATS status on the right displays source availability and connection status (Source 1/Source 2), and
provides buttons to start or stop a test, and reset faults. The buttons are gray if they are not available for
selection. When available for selection:
• Start Test - Green
• Stop Test - Red
• Fault Reset - Amber
details page.
Select Active Events to display the active events for the ATS.

9-2017 7. Operation
Select Acknowledged Events to display the acknowledged events from the event log for the ATS.
Select Data Log to display the data log for the ATS.
7.5.3 Site IOs Details

Selection of Site IOs from the Home Page or Devices Page navigates the user to the details page for
sensors and output controls.
FIGURE 65. SITE IOS DETAILS

The Sensors configured into the system are shown with their state/value, Low Warning, High Warning,
and Units data.
Output controls are turned on and off on this page by selecting the Off/On switch. When the switch is
turned on, the right side of the switch is green and the State is Active. When off, the left side of the switch
is red and the State is Inactive.
details page.
Select Active Events to display the active events for the sensors.
Select Acknowledged Events to display the acknowledged events from the event log for the sensors.
7.5.4 Active Events

The Active Events tab displays the events that are currently active for the device.

7. Operation 9-2017
FIGURE 66. ACTIVE EVENTS

The page number and number of pages are shown on the bottom right side of the screen. When there are
multiple pages, use the paging control buttons on the left to view the first, previous, next, or last page.
Select Export to save the event list to a CSV file.
Select Refresh to refresh the event list.
Select the green check box in the Acknowledge column to acknowledge the event. Once events have
been acknowledged, they are moved to the Acknowledged Events page.
7.5.5 Acknowledged Events

The Acknowledged Events tab displays the events that have been acknowledged in Active Events.

9-2017 7. Operation
FIGURE 67. ACKNOWLEDGED EVENTS

7.5.6 Data Log

The Data Log tab displays a data log for the device.

7. Operation 9-2017
FIGURE 68. DATA LOG

The data that is displayed for generator sets and ATSs is shown in the table below.
TABLE 7. GENERATOR SET AND ATS DATA LOG DATA
Generator Set ATS

Time Stamp Time Stamp
Source Source
Control Switch Position Mode
Genset Control State Active Transfer Time
L1N (V) L-L1N (V)
L2N (V) L-L2N (V)
L3N (V) L-L3N (V)
L1L2 (V) L-L1L2 (V)
L2L3 (V) L-L2L3 (V)
L3L1 (V) L-L3L1 (V)
KW Phase A L-Total kW
KW Phase B L-TPF

9-2017 7. Operation
Generator Set ATS

KW Phase C L-Total kVAR
Total kW L-Total kVA
Total Power Factor L-Frequency (Hz)
Total kVA L-Percent Amps A Phase (%)
Frequency L-Percent Amps B Phase (%)
Percent Amps A L-Percent Amps C Phase (%)
Percent Amps B S1-L1N (V)
Percent Amps C S1-L2N (V)
Battery Voltage S1-L3N (V)
Oil Pressure (psi) S1-L1L2 (V)
Coolant Temp (F) S1-L2L3 (V)
Engine RPM S1-L3L1 (V)
Engine Starts S1-L1 Current (A)
Engine Runtime (Hours) S1-L2 Current (A)
Oil Temp (F) S1-L3 Current (A)
Fuel Rate (Gal/hr) S1-Total kW
Percent Fuel Level S1-TPF
S1-Total kVAR
S1-Total kVA
S1-Frequency (Hz)
S1-Percent Amps A Phase (%)
S1-Percent Amps B Phase (%)
S1-Percent Amps C Phase (%)
S2-L1N (V)
S2-L2N (V)
S2-L3N (V)
S2-L1L2 (V)
S2-L2L3 (V)
S2-L3L1 (V)
S2-L1 Current (A)
S2-L2 Current (A)
S2-L3 Current (A)
S2-Total kW
S2-TPF

7. Operation 9-2017
Generator Set ATS

S2-Total kVA
S2-Total kVAR
S2-Frequency (Hz)

Select Storage to display data log storage memory information. The blue represents the available memory
and the red represents the used memory.
FIGURE 69. STORAGE DEVICE FOR DATA LOG

Select OK when finished viewing.
7.5.7 Gauges
The Gauges tab on the Generator Set Details page displays the gauges for the selected generator set that
were selected when adding the generator set device.

9-2017 7. Operation
FIGURE 70. GAUGES
7.6 Event Log Page
The system Event Log Page displays a list of active or acknowledged events.
7.6.1 Active Events

The Active Events tab displays the events that are currently active in the system for all configured devices,
including the PC500/550.

7. Operation 9-2017
FIGURE 71. ACTIVE EVENTS

Select the green check box in the Acknowledge column to acknowledge the event. Once events are
acknowledged, they are moved to the Acknowledged Events page.
Select Acknowledged Events to display events that have been acknowledged.
7.6.2 Acknowledged Events

The Acknowledged Events tab displays the events that have been acknowledged in Active Events.

9-2017 7. Operation
FIGURE 72. ACKNOWLEDGED EVENTS

7.7 Data Log Page
The Data Log Page displays a data log for each device type. The Data Log Page also allows viewing of
storage space availability.
Depending on the number of configured PC500/550 devices and data log interval, the data log can easily
reach its maximum capacity. A warning is triggered when the internal flash reaches 70% of the memory
(internal or external) capacity. When the data log reaches 90% of the memory capacity, another warning is
triggered and 25% of the oldest data log entries are erased.
The generator set devices are shown in the figure below. To display the ATS data log, select the ATS tab.

7. Operation 9-2017
FIGURE 73. DATA LOG

The data that is displayed for a generator set and ATS is shown in the table below.
TABLE 8. GENERATOR SET AND ATS DATA LOG DATA
Generator Set ATS

Time Stamp Time Stamp
Source Source
Control Switch Position Mode
Genset Control State Active Transfer Time
L1N (V) L-L1N (V)
L2N (V) L-L2N (V)
L3N (V) L-L3N (V)
L1L2 (V) L-L1L2 (V)
L2L3 (V) L-L2L3 (V)
L3L1 (V) L-L3L1 (V)
KW Phase A L-Total kW
KW Phase B L-TPF
KW Phase C L-Total kVAR

9-2017 7. Operation
Generator Set ATS

Total kW L-Total kVA
Total kVAR L-Frequency (Hz)
Total Power Factor L-Percent Amps A Phase (%)
Total kVA L-Percent Amps B Phase (%)
Frequency L-Percent Amps C Phase (%)
Percent Amps A S1-L1N (V)
Percent Amps B S1-L2N (V)
Percent Amps C S1-L3N (V)
Battery Voltage S1-L1L2 (V)
Oil Pressure (psi) S1-L2L3 (V)
Coolant Temp (F) S1-L3L1 (V)
Engine RPM S1-L1 Current (A)
Engine Starts S1-L2 Current (A)
Engine Runtime (Hours) S1-L3 Current (A)
Oil Temp (F) S1-Total kW
Fuel Rate (Gal/hr) S1-TPF
Fuel Level S1-Total kVAR
S1-Total kVA
S1-Frequency (Hz)
S2-L1N (V)
S2-L2N (V)
S2-L3N (V)
S2-L1L2 (V)
S2-L2L3 (V)
S2-L3L1 (V)
S2-L1 Current (A)
S2-L2 Current (A)
S2-L3 Current (A)
S2-Total kW
S2-TPF
S2-Total kVA

7. Operation 9-2017
Generator Set ATS

S2-Total kVAR
S2-Frequency (Hz)

Select Storage to display data log memory storage information. The blue represents the available memory
and the red represents the used memory.
FIGURE 74. STORAGE DEVICE FOR DATA LOG

Select OK when finished viewing.
7.8 Reports Page
The Reports Page is used to create and save a report.
FIGURE 75. REPORTS

1. Select Create Report.

9-2017 7. Operation
FIGURE 76. CREATE NEW REPORT

2. Select the device from the drop-down list.
3. Select the desired parameter(s) and select the right arrow to move the parameter(s) to the selection
window.
NOTICE
Multiple parameters can be selected by using the Shift and Control keys.
• > Move selected parameter(s) to the selection window.

• >> Move all parameters to the selection window.
• < Remove selected parameter(s) from the selection window.
• << Remove all parameters from the selection window.
4. Select preferred duration from the drop-down list.
• Custom
• Past 24 hours
• Past 7 days
• Past 30 days
5. If a custom duration is selected, enter the start and end date and time.

7. Operation 9-2017
NOTICE
The duration of the start and end dates cannot exceed 31 days.
6. Add any comments, if desired.

7. Select Create.
FIGURE 77. REPORT EXAMPLE

The first parameter is automatically selected and the corresponding graph is displayed on the right. To
display a different parameter's graph, select a parameter on the left.
NOTICE
The Annunciator data and graph show extended events data and are only displayed when all
parameters are selected to create the report.
To save the report, select the Save Report button. In the browser window, select a location to save the
report.
NOTICE
The Save Report option is only available for the PC550.
7.9 Diagnostics Page

9-2017 7. Operation
The Diagnostics Page provides 5 tabs for displaying diagnostic information.

• Modbus
• Performance
• System Information
• Cloud
• Internet
7.9.1 Communications
The Communications tab displays the Modbus communication status of all monitored devices.
FIGURE 78. COMMUNICATIONS

Select the Clear Counters link to clear the message counters for the device.
Select Get Wireless Data to display the cellular modem data. Select OK when done viewing the data.
FIGURE 79. WIRELESS DATA
7.9.2 Processes
The Processes tab displays a list of all current processes and allows the user to perform a soft
reboot/restart of the PC500/550 system.

7. Operation 9-2017
FIGURE 80. PROCESSES

To reboot the device:
1. Select Reboot Device. The following message is displayed.
2. Select OK.
3. When the reboot completes, the following message is displayed:
4. Select OK.

9-2017 7. Operation
7.9.3 Services
The Services tab displays a list of all current services and their states, and allows the user to perform a
soft reboot/restart of the PC500/550 system.
FIGURE 81. SERVICES

Select Reboot Device to reset the device.
7.9.4 Performance
The Performance tab displays a list of performance data.

7. Operation 9-2017
FIGURE 82. PERFORMANCE
7.9.5 System Information

The System Information tab displays information related to the PC500/550 system.
FIGURE 83. SYSTEM INFORMATION

8 Troubleshooting
Troubleshooting provides corrective actions for event codes and symptom-based faults. If a problem is not
resolved after taking the corrective actions suggested, contact a local dealer or distributor. See Section
2.3 on page 4.
8.1 Event Codes

8.1.1 Code 319 – Real-Time Clock Backup Battery – Very Low
Voltage
The PC500/550 has detected a very low battery voltage in the real-time clock battery inside the
PC500/550.
Possible Cause Corrective Action

The voltage on the internal battery of the PC500/550 has Replace the real time clock battery with 3 VDC battery.
decreased to a point where it will no longer back up the
real-time clock of the PC500/550. This can be due to a
defective battery or a battery that has been used for a
long period of time.
If the battery has been recently replaced, the wrong Make sure the battery is 3 VDC battery. If not, replace it
battery may have been installed. with a 3 VDC battery.
Refer to Chapter 10 on page 107 for the battery replacement procedure.
NOTICE
Internal battery replacement should be done by a certified distributor; otherwise the warranty will
be voided.
8.1.2 Code 762 – Real-Time Clock Backup Battery Voltage

Above Normal Operating Range
The PC500/550 has detected a high battery voltage in the real-time clock battery inside the PC500/550.

The battery has been replaced with a battery that does Make sure the battery is 3 VDC battery. If not, replace it
not meet the specifications for this application. with a 3 VDC battery. Refer to Chapter 10 on page 107
for the procedure to replace the battery.
NOTICE
be voided.

8. Troubleshooting 9-2017
8.1.3 Code 763 – Real-Time Clock Backup Battery Voltage

Below Normal Operating Range
The PC500/550 has detected a low battery voltage in the real-time clock battery inside the PC500/550.

The battery is running low because of the amount of time Replace the real-time clock battery with a 3 VDC battery.
in service (battery will normally last for 10 years under
normal conditions).
If the battery has been recently replaced, the wrong Make sure the battery is 3 VDC battery. If not, replace it
battery may have been installed. with a 3 VDC battery.
Refer to Chapter 10 on page 107 for the procedure to replace the battery.
NOTICE
be voided.
8.1.4 Code 4332 – Loss of Communication with (device) on

Channel 1 or 2
The PC500/550 has lost communication with a Modbus device on one or both of the channels.

9-2017 8. Troubleshooting
Corrective Action
Possible Cause PC2100, PC3100, PC3200, PC3201 PC1301, PC1302, PC2300, PC3300
and ATS Controls Controls
There has been a power interruption 1. Verify if there has been a power If the battery of any of the generator
to the device that the PC500/550 is interruption to the Modlon that is sets being monitored is disconnected,
monitoring. sending Modbus information make sure that the generator set that
from the device to which has lost communication to the
communication was lost. PC500/550 is properly energized.
2. If Modlon has not lost power,
check if any of the devices
(Generator Sets or ATSs)
connected to the Modlon have
lost power to their controls.
• For generator sets, this
fault can be caused if a
generator set battery is
disconnected.
• For ATSs, this fault can be
caused if there is not a B+
on J27-21 of the ATS
digital board and there is
an interruption to the utility
power.
The Modbus RTU protocol of the Verify that Modbus protocol is
device (Generator set or ATS) that is enabled on the device (Generator Set
being monitored is not detected. or ATS) that is being monitored. This
can be verified by navigating through
the control's display or by connecting
to the control with the InPower service
tool.
The Modbus settings on the device do Browse to the Modlon that is sending Connect the control to the InPower
not match the settings on the the data for the device that has service tool or navigate through the
PC500/550's channel. communication issues and verify that display and verify that the control
the settings on the nciModLonCfg Modbus settings match the settings
network match the settings on the on the Modbus Settings menu in the
Modbus Settings menu in the PC500/550s user interface.
PC500/550's user interface.
Modbus data cable connected with an On TB2, verify that the Modlon to Verify that all devices are daisy
inverted polarity to the channel PC500/550 cable is properly chained properly (no inverted cable)
Terminal Block (TB2) of the connected on the channel being used and that the + and – of the cable
PC500/550. to monitor the equipment. Make sure matches the labeling on PC500/550
(Modbus RTU protocol is polarity that the wires are not inverted. TB2. One inverted cable can cause
sensitive.) communication failures with all
devices.
Bad Modbus device. Use LonMaker to verify that all Lon Use ModScan, or any other Modbus
devices are properly commissioned monitoring software, to verify that all
and communicating with each other. If Modbus information is being received
so, connect ModScan, or other from the control or AUX101.
modules monitoring software, to verify
that all Modbus information is being
received from ModLon II.

Corrective Action
Possible Cause PC2100, PC3100, PC3200, PC3201 PC1301, PC1302, PC2300, PC3300
and ATS Controls Controls
Connected to an incorrect Modbus On the Device Configuration page in On the Device Configuration page in
channel on the PC500/550. the Setup menu of the PC500/550 UI, the Setup menu of the PC500/550 UI,
verify that the device is configured to verify that the device is configured to
use the channel it is connected to. use the channel it is connected to.
Wrong Modbus address on device. Each Modbus device should have a Each Modbus device should have a
unique Modbus address on the unique Modbus address on the
network. Use LonMaker to verify the network. Verify that the Modbus
ModLon address. Verify that the address for the ModLon matches the
Modbus address for the ModLon Modbus address entered on the
matches the Modbus address entered Device Configuration page in the
on the Device Configuration page in Setup menu of the PC500/550 UI.
the Setup menu of the PC500/550 UI.
Wrong index or template. The index is the third number on the
Modbus register that the ModLon
sends for each control. For example,
Gen1 has registers 40000-400, Gen2
has 40100-401, and so on. The index
for Gen 1 is 0 and the index for Gen2
is 1. Make sure the correct index is
selected for each of the devices being
monitored.
8.1.5 Code 4333 – Fail to Send SMS Notification

The PC500/550 has failed to send a wireless message (SMS) when an event or fault occurred.
Corrective Action
Possible Cause
GSM Modem CDMA Modem
The wireless service for the modem Verify that the SIM card being used Verify that the CDMA modem inside
has not been activated. has been properly activated by the the PC500/550 has been activated by
wireless provider, and that it has the the wireless provider. Refer to
capability to send text messages. Red Section 5.4 for the activation
LED in the modem inside the process. Also, verify that the CDMA
PC500/550 should be blinking, modem has been locally activated by
indicating that the SIM card is pressing the Activate CDMA button
activated. on the System Settings page in the
Setup menu of the PC500/550 UI.
SIM card has not been placed in the Make sure the SIM card is inserted in
wireless modem or wrong frequency the correct orientation and fully
for the GSM modem has been pushed into the SIM card slot on the
selected in the PC500/550 UI. PC500/550. User the silkscreen on
the PC500/550 enclosure as a guide
to verify proper SIM card orientation.
On the System Settings page in the
Setup menu of the PC500/550 UI,
verify that the correct frequency has
been selected for the region.

Corrective Action
Possible Cause
There is no wireless signal where the On the Diagnostics page of the On the Diagnostics page of the
PC500/550 is located. PC500/550 UI, press the Get PC500/550 UI, press the Get
Wireless Data button to display all Wireless Data button to display all
wireless data. If all of the wireless wireless data. If all of the wireless
data is correct but there is no signal data is correct but there is no signal
strength, it is recommended to add strength, it is recommended to add
the antenna extension cable so the the antenna extension cable so the
antenna can be placed where better antenna can be placed where better
reception is received. Or consider reception is received. Or consider
relocating the PC500/550 if the relocating the PC500/550 if the
problem persists. problem persists.
There has been a wireless modem Reboot the device. Reboot the device.
failure. Follow the procedure above. If the Follow the procedure above. If the
problem persists, contact your local problem persists, contact your local
distributor. distributor.
8.1.6 Code 4337 – SIM Card Not Detected/SIM Card Error

The PC500/550 with a GSM modem has a SIM card that is not detected by the modem, or communication
errors between the modem and the SIM card have been detected.

SIM card has not been placed properly in the wireless Make sure the SIM card is inserted in the correct
modem. orientation and fully pushed into the SIM card slot on the
PC500/550.
Wireless modem is having communication problems with Reboot the PC500/550 and acknowledge the fault. If the
the SIM card. problem persists, replace the SIM card with a new SIM
card. If the problem continues, contact your local
distributor.
8.1.7 Code 4341 – External Memory Read/Write Error

The PC500/550 is having problems reading or writing data to the SD card or USB drive.

SD card or USB drive has not been inserted properly. Verify that the SD card or USB drive is inserted properly
into the PC500/550.
Defective SD card. On the Data Log Preferences page in the Setup menu of
the PC500/550 UI, verify that SD Storage has been
selected as the memory device for data log storage. If the
problem persists, reselect SD Storage by first selecting
and saving Internal Storage as the memory device for
data log storage, then select and save the SD Storage
option. If the problem is not corrected, replace the SD
card. If the problem continues, contact your local
distributor.


Defective USB drive. On the Data Log Preferences page in the Setup menu of
the PC500/550 UI, verify that USB Storage has been
selected as the memory device for data log storage. If the
problem persists, reselect USB Storage by first selecting
and saving Internal Storage as the memory device for
data log storage, then select and save the USB Storage
option. If the problem is not corrected, replace the USB
drive. If the problem continues, contact your local
distributor.
8.1.8 Code 4342 – Configured Data Log Storage Device

(SD/USB) is Removed
The PC500/550 has an SD card or USB drive selected as the storage method and the PC500/550 is not
detecting the selected hardware.

The SD card or USB drive has been removed from the 1. Make sure that if SD card or USB drive is selected
PC500/550 while the storage device was in use. as the storage method in the UI, that there is an SD
card or USB drive inserted into the PC500/550.
2. Verify that the SD card or USB drive is inserted
properly into the PC500/550.
3. On the Data Log Preferences page in the Setup
menu of the PC500/550 UI, verify that SD Storage
or USB Storage has been selected as the memory
device for data log storage.
4. If the problem persists, reselect SD Storage by first
selecting and saving Internal Storage as the memory
device for data log storage, then select and save the
SD Storage option.
5. If the problem is not corrected, replace the SD card.
6. If the problem continues, use the Internal Storage
option and contact your local distributor.
8.1.9 Code 4343 – Storage Space is Almost Full

The PC500/550 has less than 30% of storage space available for data logging.


Internal memory of the PC500/550 is being used for data This event notifies the user that storage space is nearing
logging and less than 30% of the memory is available. capacity. No action is required. Once 90% storage
capacity is reached, 30% of the oldest data log records
are erased.
To acknowledge this event from the UI, an external
memory device (SD card or USB drive) needs to be used.
SD card or USB drive is being used for data logging and This event notifies the user that storage space is nearing
the available free space in the drive is less than 30%. capacity. No action is required. Once 90% storage
capacity is reached, 30% of the oldest data log records
are erased.
To acknowledge this event from the UI, the SD card or
USB drive needs to be replaced.
NOTICE
The PC500/550 erases all existing data on the
external memory device before using it; therefore,
to avoid data loss, a new or empty storage device
should be used.
8.1.10 Code 4344 – Storage Space is Full

Memory space is full and the oldest log files are now being overwritten with new data.

The data logging space on the PC500/550 has reached This event notifies the user that storage space has
maximum capacity. reached maximum capacity and that 30% of the oldest
data log records have been deleted.
8.1.11 Code 4351 – AUX102 Not Detected

The AUX102 is configured in the PC500/550 but it is not detected.

The AUX102 is configured in the PC500/550 UI but is not Physically connect the AUX102 to the AUX101.
physically connected to the AUX101.
There is a bad connection between the AUX101 and Verify the connection between the AUX101 and AUX102.
AUX102.
Bad AUX101 or AUX102 module. Verify active communication between the AUX101 and
the PC500/550 by looking at LEDs DS1 and DS2 on the
AUX101. DS1 should be illuminated green and DS2
should not be illuminated. Also, verify that AUX101 is in
Modbus mode ("H" is displayed on AUX101 LED display).
If no communication error is present and the problem
persists, connect the AUX101 to a Modbus analyzer like
ModScan and verify information is received from the
AUX101 module. If AUX101 information is present but
there is no AUX102 information, replace the AUX102.

8.1.12 Code 4355 – Software Update Successful

A software update was performed on the PC500/550 and the update was done successfully.

PC500/550 software update was successful. This event notifies the user that software has been
successfully updated. To acknowledge the event and
prevent this code from being displayed on the UI System
Status bar, select the Event Log page and click on the
green check box in the Acknowledge column for this
event. This event is moved to the Acknowledged Events
tab.
8.1.13 Code 4356 – Software Update Failed

A software update was performed on the PC500/550 and an error occurred.

Incorrect software file used to update software on the Verify that the latest software file from the INCAL website
PC500/550. is being uploaded.
CAUTION
Uploading the wrong software file can cause
permanent damage to the PC500/550. Make sure to
upload the correct file.
A power interruption occurred during the software update. Upload the correct software file again and ensure that
there is no interruption to the system during this process.
8.1.14 Code 4357 – System Error

A critical issue within the PC500/550 operating system.

Corrupted software. Reset the device. If the fault does not clear, upload the
latest software version to the device. If the issue persists,
contact your local distributor.
Replacement of the device may be required.
8.1.15 Code 4594 – <Sensor> has High Warning

The PC500/550 has detected that the value of an analog configurable input for the sensor shown in the
event description has reached the preset high warning threshold.


The sensor shown in the event description has reached Identify the sensor that is triggering the alarm and take
the preset high warning threshold. corrective action.
The sensor that is triggering the fault may be damaged. If the sensor is triggering the fault but the event is not
occurring, verify the performance of the sensor. The
sensor may be damaged and may need to be replaced.
8.1.16 Code 4595 – <Sensor> has Low Warning

The PC500/550 has detected that the value of an analog configurable input for the sensor shown in the
event description has reached the preset low warning threshold.

The sensor shown in the event description has reached Identify the sensor that is triggering the alarm and take
the preset low warning threshold. corrective action.
The sensor that is triggering the fault may be damaged. If the sensor is triggering the fault but the event is not
occurring, verify the performance of the sensor. The
sensor may be damaged and may need to be replaced.
8.1.17 Code 4596 – <Sensor> Voltage Above Critical High

Threshold
The PC500/550 has detected that the sensor shown in the event description is sending a higher than
acceptable voltage to the analog configurable input that is being used.

A sensor that is out of specification is being used for this If the sensor is connected to an analog input on the
application. AUX101/102, reference the specifications sheet of the
sensor and verify that the specifications are compatible
with the AUX101/102 input being used. Compare the
specification for each input to the specifications in the
AUX101/102 Owner Manual (A030K737).
If using an analog input on the PC500/550, make sure
that a resistive sensor with a range of 600–2500 Ohms is
being used.
Damaged sensor. Verify the specification sheet of the sensor that is being
used and measure the output voltage of the sensor. If the
values are not within specification, the sensor may be
damaged and may need to be replaced.
8.1.18 Code 4597 – <Sensor> Voltage Below Critical Low

Threshold
The PC500/550 has detected that the sensor shown in the event description is sending a lower than
acceptable voltage to the analog configurable input that is being used.


A sensor that is out of specification is being used for this If the sensor is connected to an analog input on the
application. AUX101/102, reference the specifications sheet of the
sensor and verify that the specifications are compatible
with the AUX101/102 input being used. Compare the
specification for each input to the specifications in the
AUX101/102 Owner Manual (A030K737).
If using an analog input on the PC500/550, make sure
that a resistive sensor with a range of 600–2500 Ohms is
being used.
Damaged sensor. Verify the specification sheet of the sensor that is being
used and measure the output voltage of the sensor. If the
values are not within specification, the sensor may be
damaged and may need to be replaced.
8.1.19 Code 5138 Thru Code 5693

NOTICE
Codes 5138 through 5693 are generator set and ATS specific but implemented for PC500/550
Remote Monitoring System only. these events are informational and can be acknowledged
without any dependencies.
8.1.19.1 Code 5138 – Genset Control Not in Auto

Provides notification that the status of a generator set has changed from Auto mode to Not in Auto.
8.1.19.2 Code 5139 – Auto Transfer Switch Not in Auto

Provides notification that the status of an ATS has changed from Auto mode to Not in Auto.
8.1.19.3 Code 5141 – Source 1 Connected

Provides notification of the current connection status of source 1 for a specific ATS.
8.1.19.4 Code 5142 – Source 2 Connected

Provides notification of the current connection status of source 2 for a specific ATS.
8.1.19.5 Code 5143 – Genset Running

Provides notification that a specific generator set is now in running mode.
8.1.19.6 Code 5144 – Genset Stopped

Provides notification that a specific generator set has changed status from running mode to stopped.
8.1.19.7 Code 5341 – <Sensor> is Active

Indicates that a discrete sensor attached to an input on the PC500/550 or AUX101/102 is in an active
state.


The contact on the sensor sends a signal to the Identify what the sensor is connected to and take the
PC500/550 or AUX101/102 has changed position due to proper corrective action.
normal operation, indicating that a change has occurred
on the system it is sensing.
The configuration in the PC500/550 UI does not match If a normally open contact is used in the sensor sending
the type of contact being used in the sensor. the ground signal to the PC500/550 discrete input or
AUX101/102 discrete inputs, the trigger mode for that
sensor should be configured as active low.
If a normally closed contact is being used, the trigger
mode for the sensor should be configured as active high.
8.1.19.8 Code 5342 – <Sensor> is Inactive

Indicates that a discrete sensor attached to an input on the PC500/550 or AUX101/102 is in an inactive
state.

The action reported by the sensor has been corrected No action is necessary.
and the sensor is back to a normal state. The event is triggered when the trigger mode for the
sensor is configured as State Change. The PC500/550
triggers events when the sensor state transitions to both
the active and inactive states.
8.1.19.9 Code 5657 - Source 1 Available

Provides notification that source 1 is currently available.
8.1.19.10 Code 5658 - Source 2 Available

Provides notification that source 2 is currently available.
8.1.19.11 Code 5659 - Source 1 Not Available

Provides notification that source 1 is currently not available.
8.1.19.12 Code 5661 - Source 2 Not Available

Provides notification that source 2 is currently not available.
8.1.19.13 Code 5662 - Source 1 Disconnected

Provides notification that source 1 is currently disconnected.
8.1.19.14 Code 5663 - Source 2 Disconnected

Provides notification that source 2 is currently disconnected.
8.1.19.15 Code 5664 - Genset in AUTO

Provides notification that generator set is in Auto mode.

8.1.19.16 Code 5665 - ATS in AUTO

Provides notification that ATS is in Auto mode.
8.1.19.17 Code 5692 - ATS Test/Exercise is Active

Provides notification that an ATS Test/Exercise is active.
8.1.19.18 Code 5693 - ATS Test/Exercise is Inactive

Provides notification that an ATS Test/Exercise is inactive.
8.2 Symptom Based

Diagnosis of some problems involves observing system operation.
8.2.1 Cannot Access the PC500/550 User Interface

The PC500/550 lost power. Verify that the green power LED on the PC500/550 is
solidly on. If the power LED is not on, check the voltage
between TB1-1 and TB1-2. The voltage should be in a
range between 9 and 32 VDC. If the voltage is out of
range, check the status of the power supply and
troubleshoot the interconnection wire accordingly.
The local network to which the PC500/550 is connected is Contact your IT administrator or Internet provider to verify
currently down. the status of the network. At least a 10x100 Mbit service
is required in order to have a good connection speed to
the PC500/550 user interface.
PC500/550 locked up due to an abnormal condition. Cycle power and/or reset the PC500/550. This can be
done by disconnecting the ground cable on TB1-2 and/or
pushing the Reset button, respectively. Allow the
PC500/550 to boot up completely after cycling power
before trying to log in to the user interface. This process
may take up to 10 minutes.
PC500/550 lost connection to the Internet and/or network 1. Make sure the Ethernet cable is properly connected
settings have changed. to the PC500/550, the green LED on the Ethernet
port is solidly illuminated, and the amber LED is
blinking; indicating active communication.
2. Connect to the PC500/550 using the USB-OTG
cable (see Section 2 of the Quick Setup Guide
(A040G393) and verify IP settings in the Network
Settings Setup menu (windows mobile device center
will have to be installed in the computer that will
connect to the PC500/550 via the USB-OTG cable).
Make sure the IP address used to login to the UI is
the same as the one set up on the Network Settings
Setup menu. In addition, verify the gateway and
Subnet mask settings. Contact your IT department
or Internet provider for questions about the proper
settings.

8.2.2 User Interface Taking Too Much Time to Load

The PC500/550 may be locked up due to an unexpected Cycle power and/or reset the PC500/550. This can be
event. done by disconnecting the ground cable on TB1-2 and/or
Internet service problem. Verify that the Internet bandwidth of the network where
the PC500/550 is located has at least 1 Mbps of
download speed.
Verify that the network to which the PC that is being used
to dial in to the PC500/550 is connected and has at least
1 Mbps of download speed.
NOTICE
There are multiple websites that can be used to run
this type of test, such as www.speedtest.net.

8.2.3 PC500/550 Not Displaying Correct Information on User

Interface
Corrective Action
Possible Cause PCC1301, PCC1302, PCC2100, PCC3100, Remote I/Os

PCC2300, and PCC3300 PCC3200, PCC3201, and
Controls ATS Controls
The device that is being On the Device Configuration On the Device Configuration On the Device Configuration
monitored is not configured page in the Setup menu of page in the Setup menu of page in the Setup menu of
properly. the UI, identify the the UI, identify the the UI, identify the AUX with
generator set with incorrect generator set or ATS with incorrect readings in the
readings in the Device incorrect readings in the Device Name column.
Name column. Verify that Device Name column. Select the AUX device and
the Device Model column is Verify that the Device Model select Edit to verify that the
the correct model for the column is the correct model inputs of the AUX module
control of the device. If the for the control of the device. are configured according to
model is not correct, select If the model is not correct, the type of sensor that is
the generator set that is select the generator set or being used on each of the
displaying incorrect ATS that is displaying different inputs.
information and select Edit incorrect information and
to make the proper select Edit to make the
changes. proper changes.
Calibration of a control Connect the control that is
needs to be updated. displaying incorrect
information to Modbus
master software, such as
ModScan. Use the Modbus
Register Mapping
(A029X159) manual to
understand the meaning of
each Modbus register. If the
registers do not match what
is displayed for the
generator set in the UI, use
the latest available
calibration from the INCAL
website and perform a
calibration update on the
generator set control.

Corrective Action
Possible Cause PCC1301, PCC1302, PCC2100, PCC3100, Remote I/Os

PCC2300, and PCC3300 PCC3200, PCC3201, and
Controls ATS Controls
Control has incorrect Open the LonWorks
Modlon index. database that was used to
commission the generator
sets and ATSs with
LonWorks cards. Verify
what equipment is
commissioned as Gen1,
Gen2, etc.; and ATS1,
ATS2, etc., on the Modlon
template. Make sure that
the UI index numbers are
assigned correctly (Gen1
has an index number, Gen2
has index of 1, and so on;
and the same for ATSs.
Sensor is not configured On the Sensors and Output
properly. Controls page in the Setup
menu of the UI, select the
sensor that is displaying
wrong information. Verify
that the sensor type (analog
or discrete) is correct.
Select Edit to verify the
configuration of the sensor.
Make sure the sensor has
the correct units for what is
being measured and that
the sensor voltage limits are
set properly for what the
sensor is sending to the
AUX101/102.

8.2.4 Report Generation Taking Too Long or Reports Not

Generated
The PC500/550 may be locked up due to an unexpected Cycle power and/or reset the PC500/550. This can be
event. done by disconnecting the ground cable on TB1-2 and/or
Internet service problem. Verify that the Internet bandwidth of the network where
the PC500/550 is located has at least 1 Mbps of
download speed.
Verify that the network to which the PC that is being used
to dial in to the PC500/550 is connected and has at least
1 Mbps of download speed.
NOTICE
There are multiple websites that can be used to run
this type of test, such as www.speedtest.net.
8.2.5 Email Notifications Not Delivered When Event Happens

DNS server not configuration properly. On the Network Settings page in the Setup menu of the
UI, verify that a valid DNS server is being used. Contact
the IT department or Internet provider with any questions
about what DNS server should be used.
SMTP server not configured properly. On the Mail Settings page in the Setup menu of the UI,
verify that the correct SMTP server address and port are
being used. This information can be obtained from the IT
department or Internet provider. Once verified, send a test
email from the Mail Settings page by selecting Test Email
and enter the email address to which the email should be
sent.
User information is not set up correctly on the User On the User Profile Settings page in the Setup menu of
Settings page in the Setup menu of the UI. the UI, verify that all the desired users are added under
the Users tab. Make sure that the information for the user
has been entered correctly.
User is not added to the user group configured to receive On the User Profile Settings page in the Setup menu of
notifications. the UI, select the User Groups tab and verify that a user
group has been created. If so, select the View All
Members link for the group to verify that all users that
need to receive notifications are in the group.


Notifications are not configured properly. On the Notifications page in the Setup menu of the UI,
verify that a user group has been configured. If not,
navigate to the User Profile Settings page in the Setup
menu to enter a user group. If a user group has been
entered, select the user and select Edit to verify that
Email is selected as a method to receive notifications. If
so, on the Notifications page, verify that the desired
Device Name and Event Type(s) have been entered, and
that the notification has been enabled. Once verified,
send a test email from the Notifications page by selecting
Test Email and enter the email address to which the
email should be sent.
8.2.6 Text Notifications Not Delivered When Event Happens

Corrective Action
Possible Cause
User information is not set up On the User Profile Settings page in On the User Profile Settings page in
correctly on the User Settings page in the Setup menu of the UI, verify that the Setup menu of the UI, verify that
the Setup menu of the UI. all the desired users are added under all the desired users are added under
the Users tab. Make sure that the the Users tab. Make sure that the
information for the user has been information for the user has been
entered correctly. entered correctly.
User is not added to the user group On the User Profile Settings page in On the User Profile Settings page in
configured to receive notifications. the Setup menu of the UI, select the the Setup menu of the UI, select the
User Groups tab and verify that a User Groups tab and verify that a
user group has been created. If so, user group has been created. If so,
select the View All Members link for select the View All Members link for
the group to verify that all users that the group to verify that all users that
need to receive notifications are in the need to receive notifications are in the
group. group.
If using a prepaid service, credit for Contact the wireless provider to verify
the wireless service may be used up the credit of the SIM card being used.
or expired.

Corrective Action
Possible Cause
Notifications are not configured On the Notifications page in the Setup On the Notifications page in the Setup
properly. menu of the UI, verify that a user menu of the UI, verify that a user
group has been configured. If not, group has been configured. If not,
navigate to the User Profile Settings navigate to the User Profile Settings
page in the Setup menu to enter a page in the Setup menu to enter a
user group. If a user group has been user group. If a user group has been
entered, select the user and select entered, select the user and select
Edit to verify that SMS/Text is Edit to verify that SMS/Text is
selected as a method to receive selected as a method to receive
notifications. If so, on the Notifications notifications. If so, on the Notifications
page, verify that the desired Device page, verify that the desired Device
Name and Event Type(s) have been Name and Event Type(s) have been
entered, and that the notification has entered, and that the notification has
been enabled. Once verified, send a been enabled. Once verified, send a
test SMS from the Notifications page test SMS from the Notifications page
by selecting Test SMS and enter the by selecting Test SMS and enter the
mobile number to which the text mobile number to which the text
should be sent. should be sent.

9 Parts Information
9.1 Standard Parts
Part Number Description Quantity

A034H143 Antenna 1
PowerCommand 500 (includes A034X336, A031C194, and A035H285) 1
A040X126 PC500LAN 1
A040X127 PC500GSM 1
A040X129 PC500CDMA
PowerCommand 550 (includes A034X336, A031C194, and A035H285) 1
A040K848 PC550LAN 1
A040K850 PC550GSM 1
A040K853 PC550CDMA
A034X336 Connector, 14 Pin (TB1) 1
A031C194 Connector, 9 Pin (TB2) 1
A035H285 Battery, 3V Lithium Coil Cell 1
A035C393 USB OTG Cable 1
A035C395 Ethernet Cable 1
9.2 Conditional Parts
Part Number Description Quantity

0541–1149* ModLon II Gateway Kit 1
A040T087* Modbus Connection Cable (DB9 to 2-Wire) 1
+
A035C381 Antenna Extension 1
* Used for installations with legacy controls: PCC 2100, PCC 3100, PCC 3200, PCC 3201 generator set controls and
OTPC, BTPC, OHPC, and CHPC transfer switch controls.
+
Used for installations in metal cabinets.

9. Parts Information 9-2017

10 Real-Time Clock Battery Replacement
Before performing this procedure, make sure that there is no remote start or remote test send from the
PC500/550 to a generator set or ATS.
1. Disconnect all terminal blocks, cables, and antenna extension cable from the PC500/550.
2. Remove the 4 screws on the back of the PC500/550 and remove the cover.
CAUTION
Electrostatic discharge can damage circuit boards. Always wear a grounding wrist strap
when handling circuit boards.
3. Remove the nut for the antenna extension cable.
4. Remove the circuit board from the enclosure by disconnecting the 2 clamps that secure the circuit
board to the enclosure, one at a time, and pulling the circuit board up as the retaining clamps are
being disconnected.
5. On the removed circuit board, carefully push the TRC battery out of the retainer with a small
screwdriver.

10. Real-Time Clock Battery Replacement 9-2017
CAUTION
Pushing on the battery too hard can damage the soldering of the battery retainer. Take extra
precaution when removing the battery.
6. Insert the new battery and reassemble the PC500/550.

Appendix A. External Connectivity
Diagrams
Table of Contents
Figure 84. Common Power Supply ........................................................................................................... 110
Figure 85. Separate Power Supply ........................................................................................................... 111

Appendix A. External Connectivity Diagrams 9-2017
FIGURE 84. COMMON POWER SUPPLY

9-2017 Appendix A. External Connectivity Diagrams
FIGURE 85. SEPARATE POWER SUPPLY

Appendix A. External Connectivity Diagrams 9-2017

power.cummins.com
Copyright © 2017 Cummins Inc. All rights reserved.
Cummins, the "C" logo, PowerCommand, AmpSentry, and InPower are trademarks of Cummins Inc.
Other company, product, or service names may be trademarks or service marks of others.
Specifications are subject to change without notice.

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Remote Monitoring System

PowerCommand® 500 (Spec A)

4. SYSTEM FUNCTIONS AND FEATURES.................................................................................... 13

A040R086 (Issue 5) i Copyright © 2017 Cummins Inc.

5.3.3 Connections/Installation ............................................................................................. 19

Copyright © 2017 Cummins Inc. ii A040R086 (Issue 5)

7.9 Diagnostics Page .................................................................................................................. 82

9. PARTS INFORMATION ............................................................................................................ 105

10. REAL-TIME CLOCK BATTERY REPLACEMENT ................................................................... 107

APPENDIX A. EXTERNAL CONNECTIVITY DIAGRAMS ............................................................. 109

A040R086 (Issue 5) iii Copyright © 2017 Cummins Inc.

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Copyright © 2017 Cummins Inc. iv A040R086 (Issue 5)

1.2 General Safety Precautions

A040R086 (Issue 5) 1 Copyright © 2017 Cummins Inc.

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Copyright © 2017 Cummins Inc. 2 A040R086 (Issue 5)

2.2 List of Abbreviations and Acronyms

A040R086 (Issue 5) 3 Copyright © 2017 Cummins Inc.

2.3 How to Obtain Service

2.3.1 In North America

2.3.2 Outside North America

Copyright © 2017 Cummins Inc. 4 A040R086 (Issue 5)

Feature/Functionality PC500 PC550

The PC500 and PC550 each have 3 models.

3.2 Remote Monitoring System

A040R086 (Issue 5) 5 Copyright © 2017 Cummins Inc.

FIGURE 1. REMOTE MONITORING SYSTEM

Copyright © 2017 Cummins Inc. 6 A040R086 (Issue 5)

The remote monitoring system supports the following ATS controls.

No. Description No. Description

A040R086 (Issue 5) 7 Copyright © 2017 Cummins Inc.

3.4.1 LED Indicators

No. Name Description

FIGURE 3. LED INDICATORS

Copyright © 2017 Cummins Inc. 8 A040R086 (Issue 5)

No. Name Description

A040R086 (Issue 5) 9 Copyright © 2017 Cummins Inc.

No. Name Description

3.4.4 Reset Button

Copyright © 2017 Cummins Inc. 10 A040R086 (Issue 5)

No. Name Description

A040R086 (Issue 5) 11 Copyright © 2017 Cummins Inc.

This page is intentionally blank.

Copyright © 2017 Cummins Inc. 12 A040R086 (Issue 5)

4.2 Modbus RTU

4.3 Modbus TCP

A040R086 (Issue 5) 13 Copyright © 2017 Cummins Inc.

4.6 External Memory

4.8 Sensors and Output Controls

Copyright © 2017 Cummins Inc. 14 A040R086 (Issue 5)

4.9 Data Log

4.10 Event Log

A040R086 (Issue 5) 15 Copyright © 2017 Cummins Inc.

4.12 User Access Levels

TABLE 2. ACCESS LEVEL PERMISSIONS

4.13 Secure Socket Layer

FIGURE 7. HTTPS EXAMPLE