Diagnostic Trouble Codes: Troubleshooting
Diagnostic Trouble Codes: Troubleshooting
Diagnostic Trouble Codes: Troubleshooting
Page 1 of 19
Shutdown SIS
Previous Screen
Product: EXCAVATOR
Model: 320 GC EXCAVATOR KTN
Configuration: 320 GC Excavator KTN00001-UP (MACHINE) POWERED BY C4.4 Engine
Troubleshooting
320 GC, 320, 323, 330 GC and 330 Excavator Machine Systems Troubleshooting
Media Number -M0081162-02 Publication Date -01/08/2015 Date Updated -12/09/2018
i07396641
The following is a list of Diagnostic Trouble Codes (DTC) for 320 and 323 machines. When a
diagnostic code becomes active, refer to the Troubleshooting section of this manual for a specific
troubleshooting procedure.
Each test procedure listed in the diagnostic trouble code table below contains a simplified schematic
with only the relevant components related to that test procedure. Though the schematics are
electrically correct, not all the possible harness connectors are shown. Refer to the latest revision of
the Electrical Schematic to view the entire circuitry of the machine.
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247-9 SAE J1939 Data Link: Abnormal Can Data Link - Test
Update Rate
247- SAE J1939 Data Link: Special
Can Data Link - Test
14 Instruction
5 VDC Sensor Power Supply:
262-3 Sensor Supply - Test
Voltage Above Normal
5 VDC Sensor Power Supply:
262-4 Sensor Supply - Test
Voltage Below Normal
Engine Cooling Fan Solenoid:
291-3 Solenoid Valve - Test
Voltage Above Normal
Engine Cooling Fan Solenoid:
291-5 Solenoid Valve - Test
Current Below Normal
Engine Cooling Fan Solenoid:
291-6 Solenoid Valve - Test
Current Above Normal
Travel Alarm: Voltage Above
376-3 Alarm - Test
Normal
Travel Alarm: Current Below
376-5 Alarm - Test
Normal
Travel Alarm: Current Above
376-6 Alarm - Test
Normal
376- Travel Alarm: Failure Mode Not
Alarm - Test
11 identifiable
Engine Speed Dial Switch: Data
586-2 Operator Control Switch (Switch to Battery) - Test
Erratic, Intermittent or Incorrect
Engine Speed Dial Switch:
586-9 CAN Data Link - Test
Abnormal Update Rate
Engine Control Module:
590-9 CAN Data Link - Test
Abnormal Update Rate
Travel Speed Change Solenoid:
598-3 Solenoid Valve - Test
Voltage Above Normal
Travel Speed Change Solenoid:
598-5 Solenoid Valve - Test
Current Below Normal
Travel Speed Change Solenoid:
598-6 Solenoid Valve - Test
Current Above Normal
598- Travel Speed Change Solenoid:
Solenoid Valve - Test
11 Failure Mode Not identifiable
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1952-
12
Refer to Special Instruction, M0082996, "GRADE
1952- Chassis Angle Sensor: Special System Setup and Calibration Procedure for the 2D
14 Instructions and 3D on Next Gen Hydraulic Excavators" for IMU
calibration.
1966- Hydraulic System CAN Data Link
CAN Data Link - Test
9 #1: Abnormal Update Rate
1968- Boom Cylinder Rod End Pressure
Sensor Signal (PWM) - Test
3 Sensor: Voltage Above Normal
1968- Boom Cylinder Rod End Pressure
Sensor Signal (PWM) - Test
4 Sensor: Voltage Below Normal
Boom Cylinder Rod End Pressure
1968-
Sensor: Abnormal Frequency, Sensor Signal (PWM) - Test
8
Pulse Width, or Period
Boom Cylinder Head End
1969-
Pressure Sensor: Voltage Above Sensor Signal (PWM) - Test
3
Normal
Boom Cylinder Head End
1969-
Pressure Sensor: Voltage Below Sensor Signal (PWM) - Test
4
Normal
Boom Cylinder Head End
1969- Pressure Sensor: Abnormal
Sensor Signal (PWM) - Test
8 Frequency, Pulse Width, or
Period
1972- Stick Cylinder Rod End Pressure
Sensor Signal (PWM) - Test
3 Sensor: Voltage Above Normal
1972- Stick Cylinder Rod End Pressure
Sensor Signal (PWM) - Test
4 Sensor: Voltage Below Normal
Stick Cylinder Rod End Pressure
1972-
Sensor: Abnormal Frequency, Sensor Signal (PWM) - Test
8
Pulse Width, or Period
1973- Stick Cylinder Head End Pressure
Sensor Signal (PWM) - Test
3 Sensor: Voltage Above Normal
1973- Stick Cylinder Head End Pressure
Sensor Signal (PWM) - Test
4 Sensor: Voltage Below Normal
Stick Cylinder Head End Pressure
1973-
Sensor: Abnormal Frequency, Sensor Signal (PWM) - Test
8
Pulse Width, or Period
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2357- Air Conditioner Evaporator Coil Refer to Testing and Adjusting, M0085479, "Air
3 Temperature Sensor: Voltage Conditioning and Heating."
Above Normal
Air Conditioner Evaporator Coil
2357- Refer to Testing and Adjusting, M0085479, "Air
Temperature Sensor: Voltage
4 Conditioning and Heating."
Below Normal
Air Conditioner Evaporator Coil
2357- Refer to Testing and Adjusting, M0085479, "Air
Temperature Sensor: Current
5 Conditioning and Heating."
Below Normal
2402- Laser Receiver: Erratic,
Sensor (Data Link Type) - Test
9 Intermittent, or Incorrect
2425- Boom Angle Sensor: Abnormal
CAN Data Link (Test)
9 Update Rate
2425- Boom Angle Sensor: Bad Device
Sensor (Data Link Type) - Test
12 or Component
Refer to Special Instruction, M0082996, "GRADE
2425- Boom Angle Sensor: Special System Setup and Calibration Procedure for the 2D
14 Instructions and 3D on Next Gen Hydraulic Excavators" for
calibration.
2426- Stick Angle Sensor: Abnormal
CAN Data Link (Test)
9 Update Rate
2426- Stick Angle Sensor: Bad Device
Sensor (Data Link Type) - Test
12 or Component
Refer to Special Instruction, M0082996, "GRADE
2426- Stick Angle Sensor: Special System Setup and Calibration Procedure for the 2D
14 Instructions and 3D on Next Gen Hydraulic Excavators" for IMU
calibration.
Left Joystick Forward / Reverse
2474-
Position Sensor: Voltage Above Sensor Signal (PWM) - Test
3
Normal
Left Joystick Forward / Reverse
2474-
Position Sensor: Voltage Below Sensor Signal (PWM) - Test
4
Normal
Left Joystick Forward / Reverse
2474- Position Sensor: Abnormal
Sensor Signal (PWM) - Test
8 Frequency, Pulse Width, or
Period
2475- Right Joystick Forward / Reverse Sensor Signal (PWM) - Test
3 Position Sensor: Voltage Above
Normal
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4326- Swing Angle Sensor: Failure Sensor (Data Link Type) - Test
12
4576- Bucket Angle Sensor: Voltage
Sensor Signal (PWM) - Test
3 Above Normal
4576- Bucket Angle Sensor: Voltage
Sensor Signal (PWM) - Test
4 Below Normal
Bucket Angle Sensor: Abnormal
4576-
Frequency, Pulse Width, or Sensor Signal (PWM) - Test
8
Period
Refer to Special Instruction, M0082996, "GRADE
4576- Bucket Angle Sensor: Failure
System Setup and Calibration Procedure for the 2D
11 Mode Not Identifiable
and 3D on Next Gen Hydraulic Excavators".
Refer to Special Instruction, M0082996, "GRADE
4576- Bucket Angle Sensor: Special System Setup and Calibration Procedure for the 2D
14 Instructions and 3D on Next Gen Hydraulic Excavators" for
calibration.
5328- Jog Dial Module: Abnormal
CAN Data Link - Test
9 Update Rate
5332- Left Travel Pedal Position Sensor:
Sensor Signal (PWM) - Test
3 Voltage Above Normal
5332- Left Travel Pedal Position Sensor:
Sensor Signal (PWM) - Test
4 Voltage Below Normal
Left Travel Pedal Position Sensor:
5332-
Abnormal Frequency, Pulse Sensor Signal (PWM) - Test
8
Width, or Period
5333- Swing Motor Angle Sensor Signal
Sensor Signal (PWM) - Test
3 #1: Voltage Above Normal
5333- Swing Motor Angle Sensor Signal
Sensor Signal (PWM) - Test
4 #1: Voltage Below Normal
Swing Motor Angle Sensor Signal
5333-
#1: Abnormal Frequency, Pulse Sensor Signal (PWM) - Test
8
Width, or Period
5334- Swing Motor Angle Sensor Signal
Sensor Signal (PWM) - Test
3 #2: Voltage Above Normal
5334- Swing Motor Angle Sensor Signal
Sensor Signal (PWM) - Test
4 #2: Voltage Below Normal
5334- Sensor Signal (PWM) - Test
8
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Table 2
Machine ECM #2 (MID 432)
DTC Description Procedure
41-3 8 VDC Supply: Voltage Above Normal Sensor Supply - Test
41-4 8 VDC Supply: Voltage Below Normal Sensor Supply - Test
262-3 5 VDC Sensor Power Supply: Voltage Above Normal Sensor Supply - Test
262-4 5 VDC Sensor Power Supply: Voltage Below Normal Sensor Supply - Test
374-3 Swing Brake Solenoid: Voltage Above Normal Solenoid Valve - Test
374-5 Swing Brake Solenoid: Current Below Normal Solenoid Valve - Test
374-6 Swing Brake Solenoid: Current Above Normal Solenoid Valve - Test
374-
Swing Brake Solenoid: Failure Mode Not Identifiable Solenoid Valve - Test
11
1130- Sensor Signal (PWM)
Left Side Attachment Pedal Sensor: Voltage Above Normal
3 - Test
1130- Sensor Signal (PWM)
Left Side Attachment Pedal Sensor: Voltage Below Normal
4 - Test
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1130- Left Side Attachment Pedal Sensor: Abnormal Frequency, Pulse Sensor Signal (PWM)
8 Width, or Period - Test
1326- ECM Location Code -
ECM Location Code: Data Erratic, Intermittent or Incorrect
2 Test
1393-
Output Driver Enable Line: Voltage Below Normal -
4
1593- Attachment Valve #1 Extend Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1593- Attachment Valve #1 Extend Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1593- Attachment Valve #1 Extend Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1594- Attachment Valve #2 Extend Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1594- Attachment Valve #2 Extend Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1594- Attachment Valve #2 Extend Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1595- Attachment Valve #3 Extend Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1595- Attachment Valve #3 Extend Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1595- Attachment Valve #3 Extend Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1596- Attachment Valve #1 Retract Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1596- Attachment Valve #1 Retract Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1596- Attachment Valve #1 Retract Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1597- Attachment Valve #2 Retract Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1597- Attachment Valve #2 Retract Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1597- Attachment Valve #2 Retract Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
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1598- Attachment Valve #3 Retract Pressure Solenoid: Voltage Above Solenoid Valve - Test
3 Normal
1598- Attachment Valve #3 Retract Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1598- Attachment Valve #3 Retract Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1665- Variable Relief Valve #1 Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1665- Variable Relief Valve #1 Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1665- Variable Relief Valve #1 Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1666- Variable Relief Valve #2 Pressure Solenoid: Voltage Above
Solenoid Valve - Test
3 Normal
1666- Variable Relief Valve #2 Pressure Solenoid: Current Below
Solenoid Valve - Test
5 Normal
1666- Variable Relief Valve #2 Pressure Solenoid: Current Above
Solenoid Valve - Test
6 Normal
1970- Bucket Cylinder Rod End Pressure Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
1970- Bucket Cylinder Rod End Pressure Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
1970- Bucket Cylinder Rod End Pressure Sensor: Abnormal Frequency, Sensor Signal (PWM)
8 Pulse Width, or Period - Test
1971- Bucket Cylinder Head End Pressure Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
1971- Bucket Cylinder Head End Pressure Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
1971- Bucket Cylinder Head End Pressure Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
1980- Attachment #1 Cylinder Rod End Pressure Sensor: Voltage Sensor Signal (PWM)
3 Above Normal - Test
1980- Attachment #1 Cylinder Rod End Pressure Sensor: Voltage Sensor Signal (PWM)
4 Below Normal - Test
1980- Attachment #1 Cylinder Rod End Pressure Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
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1981- Attachment #1 Cylinder Head End Pressure Sensor: Voltage Sensor Signal (PWM)
3 Above Normal - Test
1981- Attachment #1 Cylinder Head End Pressure Sensor: Voltage Sensor Signal (PWM)
4 Below Normal - Test
1981- Attachment #1 Cylinder Head End Pressure Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
2665-
Boom Float Down Solenoid: Voltage Above Normal Solenoid Valve - Test
3
2665-
Boom Float Down Solenoid: Current Below Normal Solenoid Valve - Test
5
2665-
Boom Float Down Solenoid: Current Above Normal Solenoid Valve - Test
6
4751-
Quick Coupler Solenoid #1: Voltage Above Normal Solenoid Valve - Test
3
4751-
Quick Coupler Solenoid #1: Current Below Normal Solenoid Valve - Test
5
4751-
Quick Coupler Solenoid #1: Current Above Normal Solenoid Valve - Test
6
4752-
Quick Coupler Solenoid #2: Voltage Above Normal Solenoid Valve - Test
3
4752-
Quick Coupler Solenoid #2: Current Below Normal Solenoid Valve - Test
5
4752-
Quick Coupler Solenoid #2: Current Above Normal Solenoid Valve - Test
6
5235- Right Joystick Thumbwheel #1 Position Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
5235- Right Joystick Thumbwheel #1 Position Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
5235- Right Joystick Thumbwheel #1 Position Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
5236- Right Joystick Thumbwheel #2 Position Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
5236- Right Joystick Thumbwheel #2 Position Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
5236- Right Joystick Thumbwheel #2 Position Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
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5237- Left Joystick Thumbwheel #1 Position Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
5237- Left Joystick Thumbwheel #1 Position Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
5237- Left Joystick Thumbwheel #1 Position Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
5238- Left Joystick Thumbwheel #2 Position Sensor: Voltage Above Sensor Signal (PWM)
3 Normal - Test
5238- Left Joystick Thumbwheel #2 Position Sensor: Voltage Below Sensor Signal (PWM)
4 Normal - Test
5238- Left Joystick Thumbwheel #2 Position Sensor: Abnormal Sensor Signal (PWM)
8 Frequency, Pulse Width, or Period - Test
5251-
Variable Angle Boom Extend Solenoid: Voltage Above Normal Solenoid Valve - Test
3
5251-
Variable Angle Boom Extend Solenoid: Current Below Normal Solenoid Valve - Test
5
5251-
Variable Angle Boom Extend Solenoid: Current Above Normal Solenoid Valve - Test
6
5252-
Variable Angle Boom Retract Solenoid: Voltage Above Normal Solenoid Valve - Test
3
5252-
Variable Angle Boom Retract Solenoid: Current Below Normal Solenoid Valve - Test
5
5252-
Variable Angle Boom Retract Solenoid: Current Above Normal Solenoid Valve - Test
6
5331-
Stick Unload Solenoid: Voltage Above Normal Solenoid Valve - Test
3
5331-
Stick Unload Solenoid: Current Below Normal Solenoid Valve - Test
5
5331-
Stick Unload Solenoid: Current Above Normal Solenoid Valve - Test
6
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All Rights Reserved.
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