‫ﻣﻔﻬﻮﻡ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭ ﺃﳘﻴﺘﻬﺎ‬

‫ﻫﻲ ﻋﺒﺎﺭﺓ ﻋﻦ ﺗﻄﺒﻴﻖ ﺍﳌﻨﻬﺞ ﺍﻟﻌﻠﻤﻲ ﰲ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﲟﺎ ﳝﻜﻦ ﺍﳌﻨﻈﻤﺎﺕ ﻣـﻦ‬
‫ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﻟﻔﻌﺎﻟﺔ ﰲ ﻛﺎﻓﺔ ﺍﳌﺴﺘﻮﻳﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻭ ﰲ ﺷﱵ ﳎﺎﻻﺕ ﻧﺸﺎﻃﻬﺎ ‪.‬‬
‫ﻋﻨﺎﺻﺮ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﺇﺗﺒﺎﻉ ﺍﳌﻨﻬﺞ ﺍﻟﻌﻠﻤﻲ ﻟﻠﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺣﻴـﺚ ﺍﳌﻮﺿـﻮﻋﻴﺔ ﻭ ﺍﳊﻴـﺪﺓ ﻭ‬ ‫‪‬‬

‫ﻭﺿﻮﺡ ﺍﳍﺪﻑ ‪.‬‬

‫‪ ‬ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻫﻲ ﺍﳌﻮﺍﺩ ﻭ ﺍﳋﺎﻣﺎﺕ ﺍﻟﱵ ﺗﺪﺭﺳﻬﺎ ﻭ ﲢﻠﻠﻬﺎ ﻭ ﺗﺸﻐﻠﻬﺎ ﻭ ﺗﻌﺎﳉﻬـﺎ ﻭ‬
‫ﺗﻔﺴﺮﻫﺎ ﻭ ﺗﺴﺘﺨﻠﺼﻬﺎ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬
‫‪ ‬ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﻟﻔﻌﺎﻟﺔ ﻧﻈﺮﺍ ﻷﻥ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻟﻴﺴﺖ ﻏﺎﻳﺔ ﰲ ﺣﺪ ﺫﺍ‪‬ﺎ ﺑﻞ ﻫـﻲ‬
‫ﻭﺳﻴﻠﺔ ﻭ ﺃﺩﺍﺓ ﻻﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﳌﺨﺘﻠﻔﺔ ‪.‬‬
‫‪ ‬ﺘﻢ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﲜﻤﻴﻊ ﺍﳌﺴﺘﻮﻳﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ‪.‬‬
‫‪ ‬ﺘﻢ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﲜﻤﻴﻊ ﳎﺎﻻﺕ ﺍﻟﻌﻤﻞ ﰲ ﺍﳌﻨﻈﻤﺔ ) ﺍﻟﻨﺸﺎﻁ ﺍﻹﻧﺘﺎﺟﻲ ‪ ،‬ﺍﻟﺘﺴﻮﻳﻘﻲ‬
‫‪( …،‬‬
‫‪ ‬ﻟﻴﺲ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻣﻮﺍﺻﻔﺎﺕ ﻗﻴﺎﺳﻴﺔ ﺃﻭ ﻣﻌﺎﻳﲑ ﻟﻘﻴﺎﺱ ﻣﺪﻱ ﺗﻮﺍﺟﺪﻫﺎ ﺑﺎﳌﻨﻈﻤـﺔ‬
‫ﺣﻴﺚ ﲣﺘﻠﻒ ﲝﺴﺐ ﺍﻟﻈﺮﻭﻑ ﻭ ﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﺒﻴﺌﺔ ﺍﳋﺎﺭﺟﻴﺔ ﻭ ﺍﻟﺪﺍﺧﻠﻴﺔ ﻭ ﻛﺬﻟﻚ ﺍﻟﺰﻣﻦ ﺍﳋﺎﺹ‬
‫ﺑﺘﻄﺒﻴﻘﻬﺎ ‪.‬‬
‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﺍﺗﺒﺎﻉ ﺍﳌﻨﻬﺞ ﺍﻟﻌﻠﻤﻲ ﰲ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬ ‫‪‬‬

‫ﺗﻮﻓﲑ ﺃﺳﺎﻟﻴﺐ ﻭ ﻃﺮﻕ ﺟﺪﻳﺪﺓ ﻟﺘﻨﻈﻴﻢ ﺍﻟﻌﻤﻞ ‪.‬‬ ‫‪‬‬

‫ﺍﻻﻋﺘﻤﺎﺩ ﻋﻠﻲ ﺍﻵﻟﻴﺔ ﰲ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬ ‫‪‬‬

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 ‫ﺍﻟﺪﻗﺔ ﰲ ﻣﻌﺎﳉﺔ ﻭ ﺗﺸﻐﻴﻞ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬ ‫‪‬‬

‫ﺍﻟﺴﺮﻋﺔ ﰲ ﺗﺪﺍﻭﻝ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺑﲔ ﳐﺘﻠﻒ ﺍﻷﻃﺮﺍﻑ ‪.‬‬ ‫‪‬‬

‫ﺍﻟﻔﻌﺎﻟﻴﺔ ﰲ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ‪.‬‬ ‫‪‬‬

‫ﻣﺮﺍﻋﺎﺓ ﺍﻟﻈﺮﻭﻑ ﺍﻟﺒﻴﺌﻴﺔ ﻭ ﻣﻮﺍﻛﺒﺘﻬﺎ ﻭ ﺗﻨﻤﻴﺘﻬﺎ ‪.‬‬ ‫‪‬‬

‫ﺍﻟﻔﻮﺍﺋﺪ ﻭ ﺍﳌﺰﺍﻳﺎ ﺍﳌﺘﺮﺗﺒﺔ ﻋﻠﻲ ﺗﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬

‫‪ ‬ﺭﻓﻊ ﻣﺴﺘﻮﻱ ﺍﻷﺩﺍﺀ ‪.‬‬
‫ﺯﻳﺎﺩﺓ ﻗﻴﻤﺔ ﺍﳌﻨﻈﻤﺔ ‪.‬‬ ‫‪‬‬

‫ﻓﻌﺎﻟﻴﺔ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ‪.‬‬ ‫‪‬‬

‫ﺗﻨﻤﻴﺔ ﺍﻟﻌﻤﻞ ﻭﻓﻖ ﻧﻈﻢ ﻭﺍﺿﺤﺔ ﻭ ﻃﺮﻕ ﻋﻤﻞ ﳏﺪﺩﺓ ‪.‬‬ ‫‪‬‬

‫ﺇﻋﺎﺩﺓ ﻫﻨﺪﺳﺔ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ‪.‬‬ ‫‪‬‬

‫ﺗﺪﻋﻴﻢ ﳒﺎﺡ ﺍﳌﻨﻈﻤﺎﺕ ﺫﺍﺕ ﺍ‪‬ﺎﻻﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻭ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﺍﳌﻌﻘﺪﺓ ‪.‬‬ ‫‪‬‬

‫ﺗﻨﻤﻴﺔ ﺍﻟﺴﻠﻮﻙ ﺍﻹﳚﺎﰊ ﻷﻓﺮﺍﺩ ﺍﳌﻨﻈﻤﺔ ‪.‬‬ ‫‪‬‬

‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭ ﺗﺄﺛﲑﺍ‪‬ﺎ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ‬

‫ﺍﳌﺰﺍﻳﺎ ﻭ ﺍﻟﻔﻮﺍﺋﺪ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ‬ ‫ﺍﻹﻣﻜﺎﻧﻴﺎﺕ‬
‫ﻗﺪﺭﺓ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻋﻠـﻲ ﲢﻮﻳـﻞ ﺍﻟﻌﻤﻠﻴـﺎﺕ ﻭ‬ ‫‪‬‬

‫ﺍﳌﻌﺎﻣﻼﺕ ﻏﲑ ﺍﳌﻬﻴﻜﻠﺔ ﺇﱄ ﻋﻤﻠﻴﺎﺕ ﻭ ﻣﻌﺎﻣﻼﺕ ﻣﻬﻴﻜﻠﺔ ﲟـﺎ‬ ‫ﺟﺎﻧﺐ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻭ ﺍﳌﻌﺎﻣﻼﺕ‬

‫ﺗﺘﻴﺤﻪ ﻣﻦ ﻣﻌﻠﻮﻣﺎﺕ ‪.‬‬
‫ﺗﺴﺘﻄﻴﻊ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﻌﻤﻞ ﺑﺴـﺮﻋﺔ ﻭ ﺳـﻬﻮﻟﺔ‬ ‫‪‬‬ ‫ﺍﳉﺎﻧﺐ ﺍﳉﻐﺮﺍﰲ‬
‫ﺧﻼﻝ ﻣﺴﺎﻓﺎﺕ ﻛﺒﲑﺓ ‪.‬‬ ‫ﻭ ﺍﳌﻜﺎﱐ‬
‫‪ ‬ﺗﺴﺘﻄﻴﻊ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﻌﻤﻞ ﻋﻠﻲ ﺍﻟﺘﻔﻮﻕ ﺍﻟﺒﺸﺮﻱ‬
‫ﰲ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﳌﺨﺘﻠﻔﺔ ﻋﻠﻲ ﻣﺴﺘﻮﻱ ﺍﳌﻨﻈﻤﺔ ﻛﻜﻞ ‪.‬‬ ‫ﺍﳉﺎﻧﺐ ﺍﻟﺒﺸﺮﻱ‬
‫‪ ‬ﺗﺴﺘﻄﻴﻊ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺗﻘﺪﱘ ﻃﺮﻕ ﺍﻟﺘﺤﻠﻴﻞ ﻭ ﺍﻟﺘﻐﻴﲑ‬
‫ﻟﻠﻌﻤﻠﻴﺎﺕ ﻭ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﳓﻮ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﻹﺩﺍﺭﻳـﺔ‬ ‫ﺟﺎﻧﺐ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ‬
‫ﺍﻟﻔﻌﺎﻟﺔ ‪.‬‬
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 ‫ﻣﺘﻄﻠﺒﺎﺕ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﻣﺘﻄﻠﺒﺎﺕ ﺇﺩﺍﺭﻳﺔ ﻭ ﺗﻨﻈﻴﻤﻴﺔ ﻭ ﺑﺸﺮﻳﺔ ‪:‬‬ ‫‪v‬‬

‫ﺍﳊﺪ ﻣﻦ ﺑﲑﻭﻗﺮﺍﻃﻴﺔ ﺍﻟﻌﻤﻞ ﺍﳌﻜﺘﱯ ﻭ ﺗﺒﺴﻴﻂ ﺇﺟﺮﺍﺀﺍﺕ ﺍﻟﻌﻤﻞ ‪.‬‬ ‫‪‬‬

‫ﺗﻄﺒﻴﻖ ﺍﻷﺳﺎﻟﻴﺐ ﺍﳊﺪﻳﺜﺔ ﻭ ﺍﳌﻌﺎﺻﺮﺓ ﰲ ﳐﺘﻠﻒ ﺳﻴﺎﺳﺎﺕ ﺍﳌﻮﺍﺭﺩ ﺍﻟﺒﺸﺮﻳﺔ ‪.‬‬ ‫‪‬‬

‫ﺇﺗﺎﺣﺔ ﺍﻟﻔﺮﺻﺔ ﻟﻠﺘﺮﻗﻴﺔ ﻭ ﺗﻨﻤﻴﺔ ﺍﻟﻜﻔﺎﺀﺍﺕ ﻭ ﺗﻨﻤﻴﺔ ﺍﳌﺴﺎﺭﺍﺕ ﺍﻟﻮﻇﻴﻔﻴﺔ ﺃﻣﺎﻡ ﺍﻟﻌﺎﻣﻠﲔ ﰲ ﳎﺎﻝ‬ ‫‪‬‬

‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬

‫‪ ‬ﺗﺪﻋﻴﻢ ﻭ ﺗﺄﻳﻴﺪ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻴﺎ ﻟﺘﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻋﻠﻲ ﻣﺴﺘﻮﻱ ﺍﳌﻨﻈﻤﺔ ﻛﻠﻞ ‪.‬‬
‫‪ ‬ﺗﻨﻤﻴﺔ ﻧﻈﺎﻡ ﻓﻌﺎﻝ ﻟﻠﻤﺰﺍﻳﺎ ﻭ ﺍﻷﺟﻮﺭ ﻟﻠﻌﺎﻣﻠﲔ ﰲ ﳎﺎﻝ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻳﺴﺎﻋﺪ ﻋﻠـﻲ‬
‫ﺇﺧﺮﺍﺝ ﻛﻞ ﻣﺎ ﻟﺪﻳﻬﻢ ﻣﻦ ﺇﺑﺪﺍﻋﺎﺕ ﻭ ﻃﺎﻗﺎﺕ ‪.‬‬
‫‪ ‬ﺍﻻﻧﺘﻘﺎﻝ ﻣﻦ ﺍﻟﻮﺳﺎﺋﻞ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ ﰲ ﺗﻘﻴﻴﻢ ﺃﺩﺍﺀ ﺍﻟﻌﺎﻣﻠﲔ ﺇﱄ ﺍﻟﻮﺳﺎﺋﻞ ﺍﳊﺪﻳﺜﺔ ﰲ ﺍﻟﺘﻘﻴﻴﻢ ﻋﻠـﻲ‬
‫ﺃﺳﺎﺱ ﻓﺮﻕ ﺍﻟﻌﻤﻞ ‪.‬‬
‫‪ ‬ﺗﺪﻋﻴﻢ ﻭﺟﻮﺩ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﺒﺸﺮﻳﺔ ﺫﺍﺕ ﺍﻻﺳﺘﻌﺪﺍﺩ ﻭ ﺍﻹﺻﺮﺍﺭ ﰲ ﺗﺒﲏ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭ‬
‫ﺗﻄﺒﻴﻘﻬﺎ ‪.‬‬
‫ﻣﺘﻄﻠﺒﺎﺕ ﻓﻨﻴﺔ ‪:‬‬ ‫‪v‬‬

‫ﺍﻟﻌﻤﻞ ﻋﻠﻲ ﺳﻴﻄﺮﺓ ﺍﳊﺎﺳﺐ ﺍﻵﱄ ﻋﻠﻲ ﻛﺎﻓﺔ ﻋﻤﻠﻴﺎﺕ ﻭ ﻣﻌﺎﻣﻼﺕ ﺍﳌﻨﻈﻤﺔ ﳑـﺎ ﻳﺴـﺘﻠﺰﻡ‬ ‫‪‬‬

‫ﻧﻮﻋﻴﺔ ﺣﺪﻳﺜﺔ ﻣﻦ ﺍﳌﻬﺎﺭﺍﺕ ﺍﳋﺎﺻﺔ ‪.‬‬

‫‪ ‬ﺗﻮﺍﻓﺮ ﺍﻟﱪﺍﻣﺞ ﺍﻟﺘﺪﺭﻳﺒﻴﺔ ﺍﻟﱵ ﺗﺴﻌﻲ ﻟﺘﻨﻤﻴﺔ ﻗﺪﺭﺍﺕ ﺍﻷﻓﺮﺍﺩ ﻓﻴﻤﺎ ﻳﺘﻌﻠﻖ ﺑﺎﻟﺘﻔﻜﲑ ﻭ ﺍﻻﺑﺘﻜﺎﺭ ﻭ‬
‫ﺍﻹﺑﺪﺍﻉ ﻭ ﺍﻟﺘﺤﻜﻢ ﰲ ﺃﺻﻮﻝ ﻭ ﺗﻄﺒﻴﻘﺎﺕ ﺍﳊﺎﺳﺐ ‪.‬‬
‫‪ ‬ﺿﺮﻭﺭﺓ ﺗﻮﺍﻓﺮ ﺍﻟﻘﺪﺭﺓ ﺍﻟﻔﻨﻴﺔ ﻟﺪﻱ ﺍﻟﻌﺎﻣﻠﲔ ﻟﻼﺳﺘﺨﺪﺍﻡ ﻭ ﺗﺸﻐﻴﻞ ﺍﳊﺎﺳﺐ ﺍﻵﱄ ﳌﺘﺎﺑﻌﺔ ﻣـﺎ‬
‫ﻳﺴﺘﺤﺪﺙ ﰲ ﻫﺬﺍ ﺍﻟﺼﺪﺩ ‪.‬‬
‫‪ ‬ﺃﻥ ﲢﻘﻖ ﺗﻄﺒﻴﻘﺎﺕ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺗﻮﻗﻌﺎﺕ ﻣﺴﺘﺨﺪﻣﻴﻬﺎ ﻓﻴﻤﺎ ﻳﺘﻌﻠﻖ ﺑﺎﻟﻨﻮﺍﺣﻲ ﺍﻟﻔﻨﻴﺔ‬
‫ﻟﺘﺼﻤﻴﻢ ﺍﻟﻨﻈﺎﻡ ﻭ ﻛﺬﻟﻚ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﻟﺘﻄﺒﻴﻘﻴﺔ ‪.‬‬
‫‪ ‬ﺍﻻﻋﺘﻤﺎﺩ ﻋﻠﻲ ﻣﺼﺎﺩﺭ ﻣﺘﻌﺪﺩﺓ ﻟﺘﻮﻓﲑ ﺍﻟﻜﻔﺎﺀﺍﺕ ﺍﳌﺘﺨﺼﺼﺔ ﰲ ﳎﺎﻝ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣـﺎﺕ‬
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 ‫ﻣﺘﻄﻠﺒﺎﺕ ﺍﺟﺘﻤﺎﻋﻴﺔ ﻭ ﻧﻔﺴﻴﺔ ‪:‬‬ ‫‪v‬‬

‫ﺍﻟﺴﻌﻲ ﻟﺘﺄﻣﲔ ﺛﻘﺎﻓﺔ ﺗﻨﻈﻴﻤﻴﺔ ﺗﻌﺘﻤﺪ ﻋﻠﻲ ﺩﻭﺭ ﻭ ﺃﳘﻴﺔ ﺍﳌﻌﻠﻮﻣﺎﺗﻴﺔ ﰲ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ‪.‬‬ ‫‪‬‬

‫ﺍﻟﻌﻤﻞ ﺑﺮﻭﺡ ﺍﻟﻔﺮﻳﻖ ﻭ ﺗﺪﻋﻴﻢ ﺭﻭﺡ ﺍﳌﻌﺎﻭﻧﺔ ﻭ ﺍﳌﺴﺎﻧﺪﺓ ‪.‬‬ ‫‪‬‬

‫ﺿﺮﻭﺭﺓ ﺗﻨﻤﻴﺔ ﺍﻻﲡﺎﻫﺎﺕ ﺍﻹﳚﺎﺑﻴﺔ ﻟﺪﻱ ﺍﻷﻓﺮﺍﺩ ﻭ ﺍﻟﻌﺎﻣﻠﲔ ﳓﻮ ﺗﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬ ‫‪‬‬

‫‪.‬‬
‫ﺩﻋﻢ ﻭ ﺗﻨﻤﻴﺔ ﻣﻬﺎﺭﺍﺕ ﺍﻟﻌﺎﻣﻠﲔ ﻭ ﺍﻟﺴﻌﻲ ﻟﺘﻮﻓﲑ ﺍﻷﻓﻜﺎﺭ ﺍﳉﺪﻳـﺪﺓ ﻭ ﺇﻣـﺪﺍﺩﻫﻢ ﺑﺎﻟـﺪﻋﻢ‬ ‫‪‬‬

‫ﺍﳌﻌﻨﻮﻱ ‪.‬‬
‫‪ ‬ﺍﻟﻘﺪﺭﺓ ﻋﻠﻲ ﺍﻟﺘﺂﻟﻒ ﻣﻊ ﺃﺩﻭﺍﺕ ﺍﻛﺘﺴﺎﺏ ﺍﳌﻌﺮﻓﺔ ﻭ ﻃﺮﻕ ﺍﻟﻮﺻﻮﻝ ﺇﱄ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬
‫‪ ‬ﺯﻳﺎﺩﺓ ﻗﺪﺭﺍﺕ ﺍﻟﻌﺎﻣﻠﲔ ﻋﻠﻲ ﺍﻟﺘﻌﻠﻢ ﻭ ﺣﺜﻬﻢ ﻋﻠﻲ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻲ ﻛﻞ ﻣﺎ ﻫﻮ ﺣﺪﻳﺚ ﰲ ﳎﺎﻝ‬
‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬
‫ﻣﺘﻄﻠﺒﺎﺕ ﻣﺎﻟﻴﺔ ‪:‬‬ ‫‪v‬‬

‫ﺗﻮﻓﲑ ﺍﻟﺪﻋﻢ ﺍﳌﺎﱄ ﺍﳌﻄﻠﻮﺏ ﻹﺩﺧﺎﻝ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﲝﺴﺐ ﻣﺘﻄﻠﺒﺎﺕ ﻛـﻞ ﺟﻬـﺔ‬ ‫‪‬‬

‫ﺇﺩﺍﺭﻳﺔ ‪.‬‬
‫‪ ‬ﺍﻟﻘﻴﺎﻡ ﺑﺎﻟﺘﺤﻠﻴﻞ ﺍﳌﺎﱄ ﺍﻟﻼﺯﻡ ﲡﺎﻩ ﺍﺳﺘﺨﺪﺍﻡ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻟﺘﺤﻘﻴـﻖ ﺍﻗﺘﺼـﺎﺩﻳﺎﺕ‬
‫ﺗﺸﻐﻴﻠﻬﺎ ‪.‬‬
‫‪ ‬ﺍﻋﺘﻤﺎﺩﺍﺕ ﺩﺭﺍﺳﺎﺕ ﺍﳉﺪﻭﻯ ﺍﳌﺎﻟﻴﺔ ﻭ ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﺍﻟﻼﺯﻣﺔ ﻗﺒﻞ ﺇﺩﺧﺎﻝ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﻟﺘﺄﻛﻴﺪ ﻓﻮﺍﺋﺪﻫﺎ ﻋﻠﻲ ﺍﳌﺪﻯ ﺍﻟﺒﻌﻴﺪ ‪.‬‬
‫ﺃﺛﺮ ﺗﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻋﻠﻲ ﺍﻟﺴﻠﻮﻙ ﺍﻟﺘﻨﻈﻴﻤﻲ ﻟﻠﻌﺎﻣﻠﲔ ﰲ ﺍﳌﻨﻈﻤﺔ ‪:‬‬ ‫‪v‬‬

‫× ﻳﺆﺛﺮ ﻧﻘﻞ ﻭ ﺗﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻋﻠﻲ ﺳﻠﻮﻙ ﻭ ﺗﺼﺮﻓﺎﺕ ﺍﻷﻓﺮﺍﺩ ﺩﺍﺧﻞ ﺍﳌﻨﻈﻤـﺔ ﰲ‬
‫ﺻﻮﺭ ﻣﺘﻌﺪﺩﺓ ﻣﻨﻬﺎ ﻣﺎ ﻳﺘﻌﻠﻖ ﺑﺎﻟﺘﻔﺎﻋﻞ ﺍﻻﺟﺘﻤﺎﻋﻲ ﻭ ﻣﻨﻬﺎ ﻣﺎ ﳜﺺ ﺍﻻﺗﺼـﺎﻻﺕ ﺍﻟﺸﺨﺼـﻴﺔ‬
‫……… ﻭ ﻓﻴﻤﺎ ﻳﻠﻲ ﻋﺮﺽ ﻟﺒﻌﺾ ﻫﺬﻩ ﺍﻷﺑﻌﺎﺩ ‪:‬‬
‫ﺍﻟﺘﻔﺎﻋﻞ ﺍﻻﺟﺘﻤﺎﻋﻲ ‪ : Group Dynamic‬ﻭ ﻫﻮ ﻳﺸﲑ ﺇﱄ ﺷﻌﻮﺭ ﺃﻋﻀﺎﺀ ﺍﳉﻤﺎﻋﺔ‬ ‫‪‬‬

‫ﺑﺎﻧﺘﻤﺎﺋﻬﻢ ﺇﱄ ﺍﳉﻤﺎﻋﺔ ﻭ ﺍﻟﻮﻻﺀ ﳍﺎ ﻭ ﲤﺴﻜﻬﻢ ﺑﻌﻀﻮﻳﺘﻬﺎ ﻭ ﻣﻌﺎﻳﲑ ﺃﻋﻀﺎﺀ ﺍﳉﻤﺎﻋـﺔ ﻣﻌـﺎ ﰲ‬

‫ﲢﻘﻴﻖ ﺍﻷﻫﺪﺍﻑ ﺍﳌﺸﺘﺮﻛﺔ ﻟﻠﺠﻤﺎﻋﺔ ﻭ ﻟﻠﺪﻓﺎﻉ ﻋﻦ ﻫﺬﻩ ﺍﻷﻫﺪﺍﻑ ﻣﻦ ﺃﺟﻞ ﲢﻘﻴﻘﻬﺎ ‪.‬‬
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 ‫× ﻭﺗﺘﻮﻗﻒ ﻗﻮﺓ ﺍﻟﺘﻔﺎﻋﻞ ﺍﳉﻤﺎﻋﻲ ﻋﻠﻲ ﻛﺜﲑ ﻣﻦ ﺍﻟﻌﻮﺍﻣﻞ ﻣﻨﻬﺎ ﻣﺎ ﻳﻠﻲ ‪:‬‬
‫‪ q‬ﺍﻹﲨﺎﻉ ﻋﻠﻲ ﺍﳍﺪﻑ‬
‫ﺍﻟﺘﺠﺎﻧﺲ ﺍﻟﺜﻘﺎﰲ ﻷﻋﻀﺎﺀ ﺍﳉﻤﺎﻋﺔ ﻭ ﻣﻜﺎﻧﺔ ﺍﳉﻤﺎﻋﺔ ﰲ ﺍﳌﻨﻈﻤﺔ ﺃﻭ ﰲ ﺍ‪‬ﺘﻤﻊ ‪.‬‬ ‫‪q‬‬

‫ﺍﻟﻘﺎﺋﺪ ﻭ ﺩﻭﺭﻩ ﰲ ﻓﺎﻋﻠﻴﺔ ﺍﳉﻤﺎﻋﺔ ﻭ ﺩﺭﺟﺔ ﺍﻻﺗﺼﺎﻻﺕ ﺑﲔ ﺃﻋﻀﺎﺀ ﺍﳉﻤﺎﻋﺔ ‪.‬‬ ‫‪q‬‬

‫ﻧﻮﻉ ﺍﻟﺘﻔﺎﻋﻞ ﺍﻟﺴﺎﺋﺪ ﺑﲔ ﺃﻓﺮﺍﺩ ﺍﳉﻤﺎﻋﺔ‬ ‫‪q‬‬

‫ﻛﺜﺎﻓﺔ ﺍﻟﺘﻔﺎﻋﻼﺕ ﺑﲔ ﺃﻓﺮﺍﺩ ﺍﳉﻤﺎﻋﺔ ﻭ ﻏﲑﻫﺎ ﻣﻦ ﺍﻟﻌﻮﺍﻣﻞ ‪.‬‬ ‫‪q‬‬

‫× ﻣﺎ ﺍﻟﺬﻱ ﺃﺣﺪﺛﺘﻪ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﺘﻔﺎﻋﻞ ﺍﳉﻤﺎﻋﻲ ؟‬

‫‪ q‬ﺇﻥ ﺍﳊﺎﺳﺒﺎﺕ ﺍﻵﻟﻴﺔ ﺃﺣﺪﺛﺖ ﺍﻟﻜﺜﲑ ﻣﻦ ﺍﻟﺘﻐﲑﺍﺕ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﻭ ﺃﺛـﺮﺕ ﻋﻠـﻲ ﺍﻟﻌﻼﻗـﺎﺕ‬
‫ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﺑﺎﳌﻜﺎﺗﺐ ﻓﺎﻟﺘﻘﺴﻴﻢ ﺍﻟﺰﺍﺋﺪ ﰲ ﺍﻟﻌﻤﻞ ﻭ ﻭﺿﻊ ﻣﻌﺎﻳﲑ ﻟﻠﻮﻇـﺎﺋﻒ ﻭ ﻏﲑﻫـﺎ ﻣـﻦ‬
‫ﺍﻟﺘﻐﻴﲑﺍﺕ ﺍﻟﱵ ﺃﺣﺪﺛﻬﺎ ﺇﺩﺧﺎﻝ ﺍﳊﺎﺳﺒﺎﺕ ﺍﻵﻟﻴﺔ ﺃﺩﺕ ﺇﱄ ﺟﻌﻞ ﺍﻟﻌﻼﻗﺎﺕ ﺑﲔ ﺍﻷﻓـﺮﺍﺩ ﺗﺘﺴـﻢ‬
‫ﺑﺎﻟﺘﺠﺮﺩ ﻭ ﺍﻟﻔﺘﻮﺭ ﻭ ﻳﺮﺟﻊ ﺫﻟﻚ ﺇﱄ ﺍﺳﺘﻤﺮﺍﺭ ﺍﺳﺘﺨﺪﺍﻡ ﻧﻔﺲ ﺍﳍﻴﺎﻛﻞ ﺍﻟﺘﻨﻈﻴﻤﻴـﺔ ﻟﻠﺠﻤﺎﻋـﺔ ﻭ‬
‫ﺗﻌﺪﻳﻠﻬﺎ ﲟﺎ ﻳﺘﻼﺀﻡ ﻣﻊ ﻣﺘﻄﻠﺒﺎﺕ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ‪.‬‬
‫‪ q‬ﻭ ﺃﺻﺒﺢ ﻣﻦ ﺍﳌﻼﺋﻢ ﰲ ﻇﻞ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺗﺸﻜﻴﻞ ﻓﺮﻕ ﻋﻤﻞ ﻣﻦ ﻭﻗـﺖ ﻷﺧـﺮ‬
‫ﻹﳒﺎﺯ ﻣﻬﺎﻡ ﳏﺪﺩﺓ ﻣﻊ ﲢﺪﻳﺪ ﺻﻼﺣﻴﺎﺕ ﻭ ﻣﺴﺆﻭﻟﻴﺎﺕ ﻭ ﺇﻣﻜﺎﻧﻴﺎﺕ ﺍﻟﻔﺮﻳﻖ ﻭ ﻣﻌﺎﻳﲑ ﺍﺧﺘﻴـﺎﺭ‬
‫ﺃﻋﻀﺎﺀ ﺍﻟﻔﺮﻳﻖ ﻭ ﻣﻨﺴﻖ ﺃﻭ ﻗﺎﺋﺪ ﺍﻟﻔﺮﻳﻖ ‪.‬‬
‫ﺍﻻﺗﺼﺎﻻﺕ ﺍﻟﺸﺨﺼﻴﺔ ‪:Personal Communication‬‬ ‫‪‬‬

‫‪ q‬ﺍﻻﺗﺼﺎﻝ ‪ :‬ﻭ ﻫﻮ ﻋﺒﺎﺭﺓ ﻋﻦ ﺗﻨﺎﻗﻞ ﺍﳌﻌﺎﱐ ﻭ ﺍﻷﻓﻜﺎﺭ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺑـﲔ ﺃﻃـﺮﺍﻑ ﻋﻤﻠﻴـﺔ‬
‫ﺍﻻﺗﺼﺎﻝ ﻭ ﺫﻟﻚ ﻋﻦ ﻃﺮﻳﻖ ﻗﻨﻮﺍﺕ ﺍﻻﺗﺼﺎﻝ ﺍﳌﺨﺘﻠﻔﺔ ‪‬ﺪﻑ ﺣﺪﻭﺙ ﺍﺳﺘﺠﺎﺑﺔ ﺃﻭ ﺭﺩ ﻓﻌﻞ ﻳﺪﻝ‬
‫ﻋﻠﻲ ﻓﻬﻢ ﺍﻟﺮﺳﺎﻟﺔ ﺍﻻﺗﺼﺎﻟﻴﺔ ﻣﻦ ﺟﺎﻧﺐ ﺍﳌﺴﺘﻘﺒﻞ ) ﻭ ﻳﻌﺘﱪ ﺍﻻﺗﺼﺎﻝ ﺃﺳﺎﺱ ﺍﻟﻨﻈﻢ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻭ‬
‫ﺃﺣﺪ ﺍﻟﺪﻋﺎﺋﻢ ﺍﻟﺮﺋﻴﺴﻴﺔ ﻻﺳﺘﻤﺮﺍﺭ ﺍﻟﻌﻤﻠﻴﺔ ﺍﻹﺩﺍﺭﻳﺔ ﰲ ﻛﺎﻓﺔ ﺍﳌﻨﻈﻤﺎﺕ ‪.‬‬
‫ﺇﻥ ﺍﳌﺎﺩﺓ ﺍﻷﺳﺎﺳﻴﺔ ﺍﻟﱵ ﲢﺘﺎﺟﻬﺎ ﺍﻹﺩﺍﺭﺓ ﻷﺩﺍﺀ ﲨﻴﻊ ﻭﻇﺎﺋﻔﻬﺎ ﻫﻲ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭ ﻛﻠﻤﺎ ﻛﺎﻧﺖ‬ ‫‪q‬‬

‫ﻫﺬﻩ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺃﻛﺜﺮ ﺻﺤﺔ ﻭ ﺩﻗﺔ ﻭ ﺗﺼﻞ ﻟﻺﺩﺍﺭﺓ ﻋﻨﺪ ﺍﳊﺎﺟﺔ ﺇﻟﻴﻬﺎ ﻛﻠﻤـﺎ ﺍﺯﺩﺍﺩﺕ ﻓﺎﻋﻠﻴـﺔ‬
‫ﻭﻇﺎﺋﻒ ﺍﻹﺩﺍﺭﺓ ﻭ ﺑﺬﻟﻚ ﺗﻜﻮﻥ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻻﺗﺼﺎﻻﺕ ﻭ ﺍﳌﻌﻠﻮﻣـﺎﺕ ﻣﻜﻨـﺖ ﻣـﻦ ﺗـﻮﻓﲑ‬
‫ﻣﻌﻠﻮﻣﺎﺕ ﻟﻺﺩﺍﺭﺓ ﻭ ﲟﻮﺍﺻﻔﺎﺕ ﺃﻓﻀﻞ ﻣﻦ ﺧﻼﻝ ﺗﺼﻤﻴﻢ ﻧﻈﻢ ﻣﻌﻠﻮﻣﺎﺕ ﺇﺩﺍﺭﻳـﺔ ﺑﺎﺳـﺘﻌﻤﺎﻝ‬
‫ﺍﳊﺎﺳﺒﺎﺕ ﺍﻵﻟﻴﺔ ‪.‬‬
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 ‫ﻫﻞ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻻﺗﺼﺎﻻﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻧﻔﺲ ﺍﻟﺘـﺄﺛﲑ ﺍﻹﳚـﺎﰊ ﻋﻠـﻲ ﺍﻻﺗﺼـﺎﻻﺕ‬ ‫‪q‬‬

‫ﺍﻟﺸﺨﺼﻴﺔ ؟‬
‫ﻫﻞ ﺃﺩﺕ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻻﺗﺼﺎﻻﺕ ﻭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺇﱄ ﺗﻐـﲑ ﰲ ﺍﻻﺗﺼـﺎﻻﺕ ﺍﻟﺸﺨﺼـﻴﺔ‬ ‫‪q‬‬

‫ﺍﳌﺒﺎﺷﺮﺓ ؟‬
‫ﺍﻹﺟﺎﺑﺔ ‪ :‬ﺃﻭﻻ ﺃﻥ ﺍﻻﺗﺼﺎﻻﺕ ﺍﻟﺸﺨﺼﻴﺔ ﺗﺘﻢ ﺑﲔ ﻣﺮﺳﻞ ﻭ ﻣﺴﺘﻘﺒﻞ ﻭﺟﻬﺎ ﻟﻮﺟـﻪ ﻭ ﺩﻭﻥ‬ ‫‪ý‬‬

‫ﺍﻟﻠﺠﻮﺀ ﺇﱄ ﻭﺳﺎﺋﻞ ﺍﻻﺗﺼﺎﻝ ﺍﳌﺨﺘﻠﻔﺔ ﻟﺬﻟﻚ ﻓﻬﻮ ﻳﻌﺪ ﺃﻗﻮﻱ ﺃﻧﻮﺍﻉ ﺍﻻﺗﺼﺎﻻﺕ ﺗﺄﺛﲑﺍ ﻭ ﺇﻗﻨﺎﻋﺎ‬
‫ﻓﻬﻮ ﳛﺪﺙ ﺍﺳﺘﺠﺎﺑﺔ ﻓﻮﺭﻳﺔ ﻭ ﻣﺒﺎﺷﺮﺓ ﺑﺎﻹﺿﺎﻓﺔ ﺇﱄ ﺃﻥ ﺍﻻﺗﺼﺎﻻﺕ ﺍﻟﺸﺨﺼﻴﺔ ﺍﻟﻔﻌﺎﻟﺔ ﲢﻘـﻖ‬
‫ﺍﻵﺛﺎﺭ ﺍﻻﺗﺼﺎﻟﻴﺔ ﺍﻟﱵ ﺃﺷﺎﺭ ﺇﻟﻴﻬﺎ ﻋﻠﻤﺎﺀ ﺍﻟﺴﻠﻮﻙ ﻣﻦ ﺃﺛﺮ ﻣﻌﺮﰲ ﻭ ﻫﻮ ﺍﻛﺘﺴﺎﺏ ﺫﻫﲏ ﳌﻌﺮﻓـﺔ‬
‫ﺃﻭ ﻣﻌﻠﻮﻣﺔ ﻧﺘﻴﺠﺔ ﻟﻠﺘﻔﺎﻋﻞ ﻣﻊ ﺍﻵﺧﺮﻳﻦ ﻭ ﺃﺛﺮ ﻋﺎﻃﻔﻲ ﻭ ﺃﺛﺮ ﺇﺩﺭﺍﻛﻲ ) ﻭ ﻳﻌـﲏ ﺍﻻﺳـﺘﺠﺎﺑﺔ‬
‫ﺍﳉﺴﺪﻳﺔ ﻭ ﺍﻟﻠﻔﻈﻴﺔ ﲡﺎﻩ ﺭﺳﺎﺋﻞ ﺍﻻﺗﺼﺎﻝ ﻭ ﻣﻀﺎﻣﻴﻨﻬﺎ ( ‪.‬‬
‫ﺇﺩﺍﺭﺓ ﺍﻟﻮﻗﺖ ‪: Time Management‬‬ ‫‪‬‬

‫ﻣﺎ ﻫﻮ ﺩﻭﺭ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﰲ ﲢﻘﻴﻖ ﺍﻟﻔﻌﺎﻟﻴﺔ ﰲ ﺇﺩﺍﺭﺓ ﺍﻟﻮﻗﺖ ؟‬ ‫‪q‬‬

‫ﻗﺪﺭﺓ ﺍﳊﺎﺳﺒﺎﺕ ﺍﻟﺸﺨﺼﻴﺔ ﻋﻠﻲ ﺍﻟﺒﺤﺚ ﻭ ﺍﻟﺘﺨﺰﻳﻦ ﻭ ﺍﺳﺘﻴﻌﺎﺏ ﺍﳌﻌﻠﻮﻣﺎﺕ ﰲ ﳎﻤﻮﻋـﺎﺕ‬ ‫‪ý‬‬

‫ﻣﻨﻈﻤﺔ ‪.‬‬
‫ﺍﻟﱪﺍﻣﺞ ﺍﳌﺘﺨﺼﺼﺔ ﰲ ﺇﺩﺍﺭﺓ ﺍﻟﻮﻗﺖ ﻭ ﺍﻟﱵ ﺗﺴﺎﻫﻢ ﰲ ﺇﺩﺍﺭﺓ ﺍﻟﻮﻗﺖ ﺑﻜﻔﺎﺀﺓ ‪.‬‬ ‫‪ý‬‬

‫ﻗﺪﺭﺓ ﻧﻈﻢ ﺍﻟﺸﺒﻜﺎﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻋﻠﻲ ﺭﺑﻂ ﺍﻟﻌﺎﻣﻠﲔ ﻭ ﺃﻧﺸﻄﺔ ﺍﻟﻌﻤﻞ ﻋﱪ ﺍﻹﺩﺍﺭﺍﺕ ﻭ ﺍﻟﱵ‬ ‫‪ý‬‬

‫ﺗﺴﺎﻋﺪ ﻋﻠﻲ ﲣﻔﻴﺾ ﺍﻟﻮﻗﺖ ﺍﳌﻨﻔﻖ ﻋﻠﻲ ﺍﻟﺘﻨﺴﻴﻖ ﻭ ﺗﻌﻄﻲ ﺍﻹﺩﺍﺭﺓ ﺍﳌﺰﻳﺪ ﻣﻦ ﺍﻟﺴﻴﻄﺮﺓ ﻋﻠـﻲ‬
‫ﺍﻷﻧﺸﻄﺔ ﰲ ﺍﳌﺴﺘﻮﻳﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﺍﳌﺨﺘﻠﻔﺔ ‪.‬‬
‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ) ‪ ( e-mail , Fax‬ﻭ ﺷﺒﻜﺎﺕ ﺍﻟﻌﻤﻞ ﺍﻟﺼﻐﲑﺓ ﻭ ﺍﻻﺗﺼـﺎﻝ‬ ‫‪ý‬‬

‫ﻋﻦ ﺑﻌﺪ ﻗﺪ ﺳﺎﻋﺪﺕ ﰲ ﲢﻘﻴﻖ ﻛﻔﺎﺀﺓ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻮﻗﺖ ‪.‬‬

‫ﺿﻐﻮﻁ ﺍﻟﻌﻤﻞ ‪: Work Stress‬‬ ‫‪‬‬

‫× ﺍﻟﻀﻐﻮﻁ ﺍﻟﻌﺎﺩﻳﺔ ‪ :‬ﻫﻲ ﺗﻠﻚ ﺍﳌﻄﺎﻟﺐ ﺍﻟﱵ ﲡﻌﻞ ﺍﻟﻔﺮﺩ ﻳﺘﻜﻴﻒ ﻭ ﻳﺘﻌﺎﻭﻥ ﻭ ﻳﺘﻼﺀﻡ ﻣﻊ ﻣـﺎ‬
‫ﺣﻮﻟﻪ ‪.‬‬

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 ‫× ﺍﻟﻀﻐﻮﻁ ﺍﻟﺰﺍﺋﺪﺓ ‪ :‬ﻫﻲ ﺗﻠﻚ ﺍﻟﻀﻐﻮﻁ ﺍﻟﱵ ﺗﺘﻤﺜﻞ ﰲ ﺍﻟﻘﻮﻱ ﺍﻟﻨﻔﺴﻴﺔ ﺍﳌﺆﺩﻳﺔ ﺇﱄ ﺍﻟﻘﻠـﻖ ﻭ‬
‫ﺍﻹﺣﺒﺎﻁ ﻭ ﺍﻟﺼﺮﺍﻉ ﻭ ﺍﻟﱵ ﲡﻌﻞ ﺍﻟﻔﺮﺩ ﻏﲑ ﻗﺎﺩﺭ ﻋﻠﻲ ﺍﻹﻧﺘﺎﺝ ‪.‬‬
‫ﺍﻟﺮﺿﺎ ﺍﻟﻮﻇﻴﻔﻲ ‪ : Job Satisfaction‬ﻭ ﻫﻮ ﻳﺸﲑ ﺇﱄ ﺍﻟﺸﻌﻮﺭ ﺍﻟﻨﻔﺴﻲ ﺑﺎﻟﻘﻨﺎﻋﺔ ﻭ‬ ‫‪‬‬

‫ﺍﻻﺭﺗﻴﺎﺡ ﻭ ﺍﻟﺴﻌﺎﺩﺓ ﺍﻟﻨﺎﲡﺔ ﻋﻦ ﺇﺷﺒﺎﻉ ﺍﻟﻔﺮﺩ ﳊﺎﺟﺎﺗﻪ ﻭ ﺭﻏﺒﺎﺗﻪ ﻭ ﺗﻮﻗﻌﺎﺗﻪ ﰲ ﺍﻟﻌﻤﻞ ‪.‬‬
‫‪ q‬ﻣﻊ ﺍﻟﺘﻘﺪﻡ ﺍﳌﺬﻫﻞ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺃﺻﺒﺢ ﺍﻟﻔﺮﺩ ﺃﻗﻞ ﺭﺿﺎ ﻋﻦ ﻋﻤﻠﻪ ﻟﻸﺳﺒﺎﺏ ﺍﻟﺘﺎﻟﻴﺔ‬
‫‪:‬‬
‫ﺍﳔﻔﺎﺽ ﺃﻭ ﺍﺭﺗﻔﺎﻉ ﻋﺐﺀ ﺍﻟﺪﻭﺭ ) ﺍﻟﺪﻭﺭ ‪ :‬ﻫﻮ ﳎﻤﻮﻋﺔ ﻣﻦ ﺃﳕﺎﻁ ﺍﻟﺴﻠﻮﻙ ﺍﳌﺘﻮﻗﻊ ﻣـﻦ‬ ‫‪ý‬‬

‫ﺍﻟﻔﺮﺩ ﺍﻟﻘﻴﺎﻡ ‪‬ﺎ ( ‪.‬‬

‫ﻏﻤﻮﺽ ﺍﻟﺪﻭﺭ ﻧﺘﻴﺠﺔ ﺍﻓﺘﻘﺎﺭ ﺍﻟﻔﺮﺩ ﺇﱄ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﱵ ﳛﺘﺎﺟﻬﺎ ﰲ ﺃﺩﺍﺀ ﺩﻭﺭﻩ ﰲ ﺍﳌﻨﻈﻤﺔ ‪.‬‬ ‫‪ý‬‬

‫ﺗﻌﺪﺩ ﻧﻈﻢ ﺍﳌﺮﺍﻗﺒﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﳌﺴﺘﺨﺪﻣﺔ ﰲ ﻣﺮﺍﻗﺒﺔ ﻭ ﻣﺘﺎﺑﻌﺔ ﺍﻟﻌﺎﻣﻠﲔ ‪.‬‬ ‫‪ý‬‬

‫ﺍﺳﺘﺨﺪﺍﻡ ﻭ ﺳﺎﺋﻞ ﺍﻻﺗﺼﺎﻝ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻊ ﺍﳊﺎﺟﺔ ﺇﱄ ﻋﻤﻠﻴﺎﺕ ﺍﻹﻗﻨـﺎﻉ ﻭ ﺍﻻﺗﻔـﺎﻕ ﻭ‬ ‫‪ý‬‬

‫ﺍﻻﺗﺼﺎﻻﺕ ﻏﲑ ﺍﻟﻠﻔﻈﻴﺔ ‪.‬‬

‫ﻣﻌﻮﻗﺎﺕ ﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻦ ﺗﻄﺒﻴﻖ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﰲ ﺍﻟﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ‪:‬‬ ‫‪v‬‬

‫ﻋﺪﻡ ﺗﻮﻓﺮ ﺍﻟﻘﺪﺭﺍﺕ ﺍﻟﺒﺸﺮﻳﺔ ﻋﻠﻲ ﺍﺳﺘﻴﻌﺎﺏ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻨﻘﻮﻟﺔ ﺑﺎﻟﻘﺪﺭ ﺍﻟﻜﺎﰲ ‪:‬‬ ‫‪‬‬

‫× ﺃﺳﺒﺎﺏ ﺫﻟﻚ ‪:‬‬

‫‪ q‬ﻧﺪﺭﺓ ﺍﻟﺼﻔﻮﺓ ﺍﻟﻨﺎﺩﺭﺓ ﻋﻠﻲ ﻗﻴﺎﺩﺓ ﻣﺴﲑﺓ ﺍﻟﺘﺼﻨﻴﻊ ﻭ ﺍﺳـﺘﻴﻌﺎﺏ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴـﺎ ﺍﳌﻨﻘﻮﻟـﺔ ﻭ‬
‫ﺗﻄﻮﻳﻌﻬﺎ ‪.‬‬
‫‪ q‬ﻧﺪﺭﺓ ﺍﻟﻌﻤﺎﻟﺔ ﺍﳌﺎﻫﺮﺓ ﺍﻟﻘﺎﺩﺭﺓ ﻋﻠﻲ ﺍﺳﺘﻴﻌﺎﺏ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻨﻘﻮﻟﺔ ‪.‬‬
‫ﺿﻌﻒ ﺍﻻﻫﺘﻤﺎﻡ ﺑﺘﺪﺭﻳﺐ ﺍﻟﻌﺎﻣﻠﲔ ﺩﺍﺧﻞ ﺍﻟﻮﺣﺪﺍﺕ ﺍﻹﻧﺘﺎﺟﻴﺔ ﺃﻭ ﺧﺎﺭﺟﻬﺎ ‪.‬‬ ‫‪q‬‬

‫ﻣﺪﻱ ﺗﻮﺍﻓﻖ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻨﻘﻮﻟﺔ ﻣﻊ ﺍﳌﻘﻮﻣﺎﺕ ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﺍﳌﺘﺎﺣﺔ ‪:‬‬ ‫‪‬‬

‫× ﺑﺎﻟﻨﻈﺮ ﺇﱄ ﺍﳉﻮﺍﻧﺐ ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﻟﻠﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ﳒﺪ ﺃﻧﻪ ﻧﺎﺩﺭﺍ ﻣﺎ ﺗﺘﻮﺍﻓﺮ ﺍﳌﻘﻮﻣﺎﺕ ﺍﻻﻗﺘﺼـﺎﺩﻳﺔ‬
‫ﺍﻟﻀﺮﻭﺭﻳﺔ ﻟﻠﻨﻘﻞ ﻭ ﺍﻟﺘﻄﺒﻴﻖ ﺍﻟﻔﻌﺎﻝ ﻟﻠﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﻭ ﻣﻦ ﺃﻣﺜﻠﺔ ﺫﻟﻚ ﻣﺎ ﻳﻠﻲ ‪:‬‬
‫‪ q‬ﺍﻓﺘﻘﺎﺭ ﺍﻟﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ﺇﱄ ﺍﻟﺒﺤﺚ ﻭ ﺍﻟﺘﻄﻮﻳﺮ ﺍﶈﻠﻲ ‪.‬‬

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 ‫‪ q‬ﺿﻌﻒ ﻧﺼﻴﺐ ﺍﻟﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ﻣﻦ ﺑﺮﺍﺀﺍﺕ ﺍﻻﺧﺘﺮﺍﻉ ﺍﳌﺘﺪﺍﻭﻟﺔ ﺩﻭﻟﻴﺎ ﻭ ﺍﻓﺘﻘﺎﺭﻫﺎ ﺇﱄ ﺍﳌﻌﺮﻓـﺔ‬
‫ﺍﻟﻔﻨﻴﺔ ‪.‬‬
‫ﻋﺪﻡ ﻗﺪﺭﺓ ﺍﳍﻴﺌﺎﺕ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺔ ﺍﶈﻠﻴﺔ ﻋﻠﻲ ﺍﳌﺴﺎﳘﺔ ﰲ ﻋﻤﻠﻴﺔ ﺍﻻﺳﺘﻴﻌﺎﺏ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ ‪.‬‬ ‫‪q‬‬

‫ﻣﺪﻱ ﺗﻮﺍﻓﻖ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻨﻘﻮﻟﺔ ﻣﻦ ﺍﻟﻨﻮﺍﺣﻲ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻭ ﺍﻟﺜﻘﺎﻓﻴﺔ ﻟﻠﻤﺠﺘﻤﻊ ﺍﳌﻨﻘﻮﻝ ﺇﻟﻴﻪ ‪:‬‬
‫× ﺗﺆﺛﺮ ﺍﻟﻘﻴﻢ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻭ ﺍﻟﺜﻘﺎﻓﻴﺔ ﺍﻟﺴﺎﺋﺪﺓ ﰲ ﺍ‪‬ﺘﻤﻊ ﻷ‪‬ﺎ ﺗﺆﺛﺮ ﻋﻠﻲ ﺳﻠﻮﻙ ﺍﻷﻓﺮﺍﺩ ﺍﻟﻌﺎﻣﻠﲔ‬
‫ﳑﺎ ﻳﻔﺮﺽ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻨﻮﺍﺣﻲ ﺣﻴﺚ ﳒﺪ ﺃﻥ ﻏﺎﻟﺒﻴﺔ ﺍﻟﺪﺭﺍﺳﺎﺕ ﻭ ﺍﻟﺒﺤﻮﺙ ﻗﺪ ﺭﻛﺰﺕ ﻋﻠـﻲ‬
‫ﺛﻼﺛﺔ ﳏﺎﻭﺭ ﻭ ﻫﻲ ﻛﻤﺎ ﻳﻠﻲ ‪:‬‬
‫‪ q‬ﺍﻟﻌﻮﺍﻣﻞ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻭ ﺍﻟﺜﻘﺎﻓﻴﺔ ﺍﳌﺘﻌﻠﻘﺔ ﺑﺎﻟﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ﻭ ﺍﻟـﱵ ﺗـﺆﺛﺮ ﻋﻠـﻲ ﺍﻻﺳـﺘﻴﻌﺎﺏ‬
‫ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ ‪.‬‬
‫‪ q‬ﺍﻻﺧﺘﻼﻓﺎﺕ ﺍﻟﺜﻘﺎﻓﻴﺔ ﺑﲔ ﻣﺪﻳﺮﻱ ﺍﻟﺸﺮﻛﺎﺕ ﺑﺎﻟﻔﺮﻭﻉ ﻣﺘﻌﺪﺩﺓ ﺍﳉﻨﺴـﻴﺔ ﻭ ﺑـﲔ ﺍﻟﻌـﺎﻣﻠﲔ‬
‫ﺍﶈﻠﻴﲔ ‪.‬‬
‫‪ q‬ﺍﻟﺘﺮﻛﻴﺰ ﻋﻠﻲ ﻧﻈﺎﻡ ﻟﻺﺩﺍﺭﺓ ﻣﺘﻌﺪﺩ ﺍﻟﺜﻘﺎﻓﺎﺕ ﻭ ﺍﻟﺘﺮﻛﻴﺰ ﺃﻳﻀﺎ ﻋﻠﻲ ﺍﳌﺪﻳﺮ ﺍﻟﻌﺎﳌﻲ ‪.‬‬
‫ﺍﻟﺪﻭﺭ ﺍﳌﻌﻮﻕ ﻟﻠﺸﺮﻛﺎﺕ ﺍﳌﺘﻌﺪﺩﺓ ﺍﳉﻨﺴﻴﺎﺕ ﰲ ﻋﻤﻠﻴﺔ ﻧﻘﻞ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴـﺎ ﺇﱄ ﺍﻟـﺪﻭﻝ‬ ‫‪‬‬

‫ﺍﻟﻨﺎﻣﻴﺔ ‪:‬‬
‫× ﻳﺘﻤﺜﻞ ﻫﺬﺍ ﺍﻟﺪﻭﺭ ﰲ ﳏﺎﻭﻟﺘﻬﺎ ﺍﺳﺘﻤﺮﺍﺭ ﺳﻴﻄﺮ‪‬ﺎ ﻋﻠﻲ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻨﻘﻮﻟﺔ ﻟﻠﺪﻭﻝ ﺍﻟﻨﺎﻣﻴﺔ ﻣﻦ‬
‫ﺃﺟﻞ ﲣﻔﻴﺾ ﻧﻔﻘﺎﺕ ﺍﻹﻧﺘﺎﺝ ﻭ ﺍﺳﺘﻤﺮﺍﺭ ﺍﻟﺴﻴﻄﺮﺓ ﻋﻠﻲ ﺣﺼﺘﻬﺎ ﻣﻦ ﺍﻷﺳﻮﺍﻕ ﺑﺎﻟﺪﻭﻝ ﺍﻟﻨﺎﻣﻴـﺔ ‪،‬‬
‫ﻭ ﲤﺎﺭﺱ ﺗﻠﻚ ﺍﻟﺸﺮﻛﺎﺕ ﻫﺬﺍ ﺍﻟﺪﻭﺭ ﻣﻦ ﺧﻼﻝ ‪:‬‬
‫‪ q‬ﺃﻥ ﺍﻟﺸﺮﻛﺔ ﺍﻟﻨﺎﻗﻠﺔ ﻟﻠﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﲢﺘﻔﻆ ﺩﺍﺋﻤﺎ ﰲ ﺇﺩﺭﺍﺟﻬـﺎ ﺑﺘﻘﻨﻴـﺎﺕ ﺟﺪﻳـﺪﺓ ﺗـﺮﺗﺒﻂ‬
‫ﺑﺎﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﺒﺎﻋﺔ ‪.‬‬
‫ﺗﺮﻛﻴﺰ ﻭ ﺍﺣﺘﻜﺎﺭ ﺍﻟﺘﻄﻮﻳﺮ ﻣﻦ ﻗﺒﻞ ﺍﻟﺸﺮﻛﺎﺕ ﺍﻷﻡ ‪.‬‬ ‫‪q‬‬

‫ﻋﺪﻡ ﺗﻌﺎﻭﻥ ﺍﻟﺸﺮﻛﺎﺕ ﺍﳌﺘﻌﺪﺩﺓ ﺍﳉﻨﺴﻴﺎﺕ ﻣﻊ ﺍﻟﻮﺣﺪﺍﺕ ﺍﶈﻠﻴﺔ ‪.‬‬ ‫‪q‬‬

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