Scribd
Upload
33 views7 pages

Bureau of Fire Protection: Jocelyn Tenedero

This document summarizes the results of a customer satisfaction survey conducted at the Las Navas Fire Station from June 26, 2019 to July 26, 2019. A total of 32 individuals visited the fire station during this period. The survey collected information about the visitors such as gender and whether they had any disabilities. It also included ratings for cleanliness of the workplace, timeliness of response, and courteousness of staff. Based on the results, most respondents gave ratings of good or excellent for these categories. The document was prepared by a staff member and recommended for approval by another, indicating it is an internal report on customer service performance.

Uploaded by

Romulo Cupido
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
33 views7 pages

Bureau of Fire Protection: Jocelyn Tenedero

This document summarizes the results of a customer satisfaction survey conducted at the Las Navas Fire Station from June 26, 2019 to July 26, 2019. A total of 32 individuals visited the fire station during this period. The survey collected information about the visitors such as gender and whether they had any disabilities. It also included ratings for cleanliness of the workplace, timeliness of response, and courteousness of staff. Based on the results, most respondents gave ratings of good or excellent for these categories. The document was prepared by a staff member and recommended for approval by another, indicating it is an internal report on customer service performance.

Uploaded by

Romulo Cupido
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
You are on page 1/ 7

A

SUMMARY O

Region: __________________________________

Name of Visitor/
Unit/Office Visited/Transacted
Date Representative
with
(Optional)

(1) (2) (3)

Las Navas Fire Station


June 26, 2019 FSES Asila E. Orpeza

June 26, 2019 FSES Carmin D. Lim

June 26, 2019 FSES Mary Rose D. Obiado

June 26, 2019 FSES Gerry Quilbio

June 26, 2019 FSES Analyn Doroquez

June 26, 2019 FSES Deonesio Pecayo Jr.

June 26, 2019 FSES Joselito Poldo

June 26, 2019 FSES Antonio Aurel

Jul-01 FSES Dionesio Yebron

Jul-01 FSES Jocelyn Tenedero

Jul-01 FSES Elmer T. Pajuelas

Jul-01 FSES Manny Avellano

2-Jul-19 FSES Maribel Jones

2-Jul-19 FSES Elizabeth L. Pialago

2-Jul-19 FSES Corazon Plateja

2-Jul-19 FSES Brenda Orsolino


2-Jul-19 FSES Annabel Adamero

2-Jul-19 FSES Rodolfo Sabrido

2-Jul-19 FSES Corazon Flores

2-Jul-19 FSES Lila Tafalla

2-Jul-19 FSES Maricar S. Garzon

2-Jul-19 FSES Juanito Becuna

2-Jul-19 FSES Noe Castillo

3-Jul-19 FSES Elisa Pialago

3-Jul-19 FSES Antonio T. Marrera

3-Jul-19 FSES Arvin Marrera

15-Jul-19 FSES MERLITO F. DURITAN

15-Jul-19 FSES KRISTAN G. TAN

16-Jul-19 FSES EVELYN MERCADO

16-Jul-19 FSES JEJIE DOROQUEZ

16-Jul-19 FSES JENELYN NEBRAO

16-Jul-19 FSES JEANNIE GARZON

06/26/19 - 07/26/19 Las Navas Fire Station 32

Note: For Columns 6-9, indicate 3-if Excellent;2-Good;and 1-Needs Improvement

Prepared by:

FO1 Froilan B Homboy BFP


Public Information Unit and/or Admin Clerk
Republic of the Philippines
Department of the Interior and Local Government
Bureau of Fire Protection
Regional Office - 8
Provincial Office of Northern Samar
LAS NAVAS FIRE STATION
Alicia corner Dela Cruz Sts., H. Jolejole District, Las Navas
Contact No.: 0936-340-3412
Email Address: lasnavasfs_15@yahoo.com

SUMMARY OF CUSTOMER SATISFACTION SURVEY RESULTS


As of July 30, 2019

Cleanliness and Courteousness


Timelines of
orderliness of the and
Gender Others the response/
workplace you accommodatio
service
visited n of Staff

(Kalinisan at (Agarang (Magalang na


kaayusan sa istasyon pagtugon sa pagtanggap ng
Senior
(1-Male; 0-Female) PWD na binisita) serbisyo) bawat empleyado)
Citizen

(4) (5) (6) (7) (8)

2 2 3 2
2 2 3 2
2 2 3 2
1 2 3 2
2 2 3 2

1 2 3 2
1 2 3 2
1 2 3 2
1 2 3 2
2 2 3 2
1 2 3 2

1 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
1 2 3 2

2 2 3 2
2 2 3 2
2 2 3 2
1 2 3 2
1 2 3 2
2 2 3 2

1 2 3 2
1 2 3 2
1 2 3 2

1 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
2 2 3 2
14 male; female 18 2 3 2

Recommend Approval:

FO1 Marjon O Zulueta BFP


C, Public Information Unit/Admin
avas

Annex "B"

Where you guided by the Citizen's Charter


Competency and posted in the BFP station and are the
ability of the staff procedures in securing Fire Safety
that assisted you Evaluation Clearance and fire Inspection
Certificate being followed? Comments and
Suggestions
(Kakayahan at abilidad (Nagabayan ka ba ng Citizen’s Charter na
ng empleyado na nakapaskil sa istasyon at nasunod ba ng maayos
magbigay tulong sa mga ang mga proseso sa pagkuha ng Fire Safety
kliyente) Evaluation Clearance at Fire Safety Inspection
Certificate?)
(9) (10) (11)
Excellent office
performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
2 Yes Magaling makitungo
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Excellent Service
2 Yes Excellent Service
Excellent office
2 Yes performance
2 Yes Good Service
2 Yes Fast
2 Yes Efficient personnels
2 Yes Magaling makitungo
2 Yes Excellent Service

Approved by:

SFO2 Erico I Milla BFP


Municipal Fire Marshal

You might also like