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    Choose The One Alternative That Best Completes The Statement or Answers The Question

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    Margi Thaker
    The document is a quiz for an operations management course containing 15 multiple choice questions testing concepts related to operations management. Some of the concepts addressed include types of forecasting methods, calculating value added, factors that affect productivity, and ways to document customer requirements such as quality function deployment.

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    Choose The One Alternative That Best Completes The Statement or Answers The Question

    Uploaded by

    Margi Thaker
    30 views92 pages
    The document is a quiz for an operations management course containing 15 multiple choice questions testing concepts related to operations management. Some of the concepts addressed include types of forecasting methods, calculating value added, factors that affect productivity, and ways to document customer requirements such as quality function deployment.

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    The document is a quiz for an operations management course containing 15 multiple choice questions testing concepts related to operations management. Some of the concepts addressed include types of forecasting methods, calculating value added, factors that affect productivity, and ways to document customer requirements such as quality function deployment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views92 pages

    Choose The One Alternative That Best Completes The Statement or Answers The Question

    Uploaded by

    Margi Thaker
    The document is a quiz for an operations management course containing 15 multiple choice questions testing concepts related to operations management. Some of the concepts addressed include types of forecasting methods, calculating value added, factors that affect productivity, and ways to document customer requirements such as quality function deployment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    GOA INSTITUTE OF MANAGEMENT

    Operations Management
    QUIZ 1 Batch 2018-20
    Time: 30 minutes No negative marks
    Name: Roll No:

    Choose the one alternative that best completes the statement or answers the question.
    1)
    Gradual, long-term movement in time series data is called:
    A)
    cycles.
    B)
    random variation.
    C)
    trend.
    D)
    seasonal variation.
    E)
    irregular variation.

    2)
    Efficienc y is defined as the ratio of:
    A)
    effective capacity to actual output.
    B)
    actual output to design capacity.
    C)
    design capacity to effective capacity.
    D)
    actual output to effective capacity.
    E)
    design capacity to actual output.

    3)
    Which of the following is not a characteristic of service operations?
    A)
    easy measurement of productivity
    B)
    low uniformity of output
    C)
    high labor content
    D)
    high customer contact
    E)
    intangible output

    4)
    In the area of product and service design, the acronym CAD refers to:
    A)
    completely automated design.
    B)
    competitive advantage design.
    C)
    conceptually appropriate design.
    D)
    computer- aided design.
    E)
    commercial applications design.

    5)
    Productio n systems with customized outputs typically have relatively:
    A)
    high volumes of output.
    B)
    low unit costs.
    C)
    skilled workers.
    D)
    high amount of specialized equipment.
    E)
    fast work movement.

    6)
    Which of the following is not a type of judgmental forecasting?
    A)
    time series analysis
    B)
    executive opinions
    C)
    consumer surveys
    D)
    sales force opinions
    E)
    the Delphi
    method

    7)
    Value added can be calculated by:
    A)
    inputs divided by the outputs.
    B)
    average productivity gains over time.
    C)
    outputs minus inputs.
    D)
    input plus output divided by two.
    E)
    outputs divided by the inputs.

    8)
    At the break-even point:
    A)
    variable cost equals total revenue.
    B)
    total cost equals profit.
    C)
    total cost equals total revenue.
    D)
    variable cost equals fixed cost.
    E)
    output equals capacity.

    9)
    The assessment of the environmental impact of a product or service throughout its useful life is called:
    A)
    service blueprinting.
    B)
    flow diagramming.
    C)
    quality function deployment.
    D)
    life cycle analysis.
    E)
    process mapping.

    10)
    An organization's mission statement serves as the basis for:
    A)
    core competencies.
    B)
    operating procedures.
    C)
    organizational goals.
    D)
    distinctiveness .
    E)
    environmental scanning.

    11)
    Which of the following is not a factor that affects productivity?
    A)
    design of the workspace
    B)
    use of the Internet
    C)
    product price
    D)
    computer viruses
    E)
    standardizing processes

    12)
    When choosing a forecasting technique, a critical trade-off that must be considered is that between:
    A)
    cost and accuracy.
    B)
    seasonality and cyclicality.
    C)
    time series and associative.
    D)
    length and duration.
    E)
    simplicity and complexity.

    13)
    Which of the following is not a type of operations?
    A)
    storage/transpo rtation
    B)
    advertising
    C)
    communicatio n
    D)
    entertainment
    E)
    goods
    production

    14)
    Capacity in excess of expected demand that is intended to offset uncertainty is a:
    A)
    line balance.
    B)
    margin protect.
    C)
    positioning hedge.
    D)
    capacity cushion.
    E)
    timing bubble.

    15)
    A formal way to document customer requirements is:
    A)
    the Delphi technique.
    B)
    quality function deployment.
    C)
    a sales/marketing matrix.
    D)
    consumer surveys.
    E)
    focus groups.

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