Fast Track Troubleshooting

IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet is
Model: intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
WF520ABP/XAA Any attempt to repair a major appliance may result in personal injury and property
WF520ABW/XAA damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
Publication # tsWF520 Revision Date 02/25/2011

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Quick Test Mode Service Mode:

To enter press Spin, Soil, & Power simultane- This mode allows more detailed operation tests and trouble-
ously with the power off. shooting, to enter press Signal & Extra Rinse
simultaneously with the power on.
1. All LED’s light up and the washer beeps as it
While in Service Mode the following tests can be performed:
enters the Quick Test Mode.
2. After the displaying the software version, LCD Quick Spin Test = Delay Start & Extra Rinse: This accel-
will display Model information. If EEEE is displayed erates the drum motor from 0 to maximum RPM over a few
the PCB ass’y is defective. minutes. Note: Stay with the washer during this test, out of
4. When the version is displayed, turn the Jog-Dial balance detection may be bypassed. Press the Start/Pause
CCW so that the version disappears. Press the fol- button during the test to hold its spinning speed for 10 minutes
lowing keys to test the various components: before going back to Quick Spin Test Mode. Press and hold the
Delay Start & Extra Rinse button to continue.
Press Temp Key to cycle through the Water Valves Cycle Count = Press Signal button to see # of times used.
Soft Ware # = Press Soil button to see software version info.
circuit test (lock the door first) in this order: Pre-Wash, Fault Code Test = Press the Spin button to view the stored fault
Bleach, Cold Main, Hot, & Steam, then off. codes – then turn Jog Dial to view error codes (Push Start/
Pause while the code is displayed to view the number of cycles
Press Spin Key to test Door Lock/Unlock circuit since the error occurred, Push Start/Pause to go back to faults)
Press Steam Level Key to test Circulation/Drain Pump. Peripheral (Main PCB) input Tests
Press Soil Key to test the Water/Steam Heater. 1. Select Extra Wash. Then turn the Jog-Dial so that the Heavy
Duty LED is turned on. Next, press the Start/Pause Key. The
When either Test or Spin is displayed on the LCD, Water Temperature will be displayed in Fahrenheit.
2. Select Extra Wash. Then turn the Jog-Dial so that the Perma-
press Start/Pause key to conduct the motor test.
nent Press LED is turned on. The door status will be displayed
In Test mode, you can test the clockwise and counter- (OP if open, CL if closed).
clockwise movement of the motor. In Spin mode, you 3. Select Extra Wash. Then turn the Jog-Dial so that the Sani-
can test the motor at a high rpm. tize LED is turned on. The door lock Switch status will be dis-
played (UL if unlocked, Lo if locked).
EEPROM Clear Check 4. Water Frequency/Water Sensor Testing - Select a cycle &
Power off, Press Delay Start, Signal and Power Key at start the washer, enter Service Mode & press Extra Wash.
the same time. Good = Good Fail = FAiL Turn the Dial so that the Bedding LED is turned on. Next, press
All memory will be cleared, including Fault Codes the Start/Pause Key. The Water Frequency will be displayed.
This should be done when a new Main PCB is installed The frequency will change as the unit fills.

# tsWF520 RevB 02/25/2011 1

 To MEMS
connector
on Main
PCB CN11

CN2
CN6
Thermistor

Door Ck Sw

CN3

CN10

CN7
CN8
CN7
ORG
PNK To MEMS
WHT connector

CN11
BLU
on outer
YEL
tub
RED
CN1

VIO
RY11
RY13
CN6

RY1

# tsWF520 RevB 02/25/2011 2

 Washer Connector Checks WF520
CN11 Mems Boards CN10 CN6
1 3.3vdc (Red) 1 Tx Disp pcb(Vio)CN7 2 Rx Disp pcb(S/Blu)CN7 1 AC Pwr (L1) (Blk)
2 Chip Select 1 (Yel) 3 Reset Signal Disp(Pnk)CN7 4 5vdc (Brn) CN7 2 Door Lock Detection (Gry)
3 Chip Select 2 (Vio) 5 DC Common (Org) CN7 6 15vdc (Blk)
4 Output Signal (Blu) 7 Main Reset (Yel) 8 Water Level (Blu)
5 Input Signal (Wht) 9 Watchdog Signal (Wht)
6 Clock Signal (Pnk) CN8
7 DC Common (Org) 1 Motor Pwr U Phase (Red)
2 Motor Pwr V Phase (Wht)
3 Motor Pwr W Phase (Blu)
CN3 (Hall Sensor)
1 +5 vdc (Pnk)
2 Sensor Signal (Red)
3 Sensor Signal (Blu)
4 Ground (Org)

CN1 RY1 Power Relay

1 Door Lock Close (Blk) 1 (Blu)
2 Door Lock Open (Wht) 2 (Wht)
3 Drain Pump (Vio)
4 Steam Valve (Brn)
5 Bleach Valve (Pnk)
6 Bubble Pump (Gry) CN7
7 Pre Valve (Yel) RY11 Steam Htr Relay RY13 Washer Htr Relay
1 Heater (Wht) 1 L1 (Blk) 1 Reactor Connector Port (Red)
8 Main Valve (Blu) 2 Reactor Connector Port (Red)
9 Hot Valve (Red) 2 L1 (Blk) 2 Heater (Red)

Steam Heater Relay Check Test 1 Test 2

Connector CN6 Pin 2 (Gray) and RY11 (heater re- 120VAC with the Heater On and 0VAC Power Off, heater resistance is
lay) Pin 1 (White) with the Heater off 15.6 Ω
Heater Relay Check Test 1 Test 2

Connector CN6 Pin 2 (Gray) and RY13 (heater re- 120VAC with the Heater On and 0VAC Power Off, heater resistance is
lay) Pin 2 (Red) with the Heater off 16.6 Ω
Hall Sensor Check Test 1 Test 2

Connector CN3 Pin 4 (Orange) and Pin 2 (Red) ad- Manually spin the drum to see the volt- N/A
ditionally Pin 4 (Orange) and Pin 3 (blue) age change, Power On
0Vdc or 3.75Vdc
Motor Check Test 1 Test 2

Connector CN8 Pin 1 (Red), Pin 2 (White) and Pin 3 Power Off 11.5Ω across Pins 1-2, Pins 1 N/A
(Blue) -3, & Pins 2-3
A/C Power Check Test 1 Test 2

Connector CN 6 Pin 1 (Black) and RY1 Pin 1 (Blu) Power On 120VAC N/A

# tsWF520 RevB 02/25/2011 3

Door Lock Check Test 1 Test 2

Connector CN6 Pin 2 (Gray) and CN1 Pin 1 (Black) When Door is Locked or Unlocked With Power Off, the resistance
there is a pulse of 120VAC for a few between CN1 Pin 1 (Blk) and Power
milliseconds. Relay pin 2 (Blu) will be between
47 - 57Ω
Door Unlock Check Test 1 Test 2

Connector CN6 Pin 2 (Gray) and CN1 Pin 2 When Door is Locked or Unlocked With Power Off, the resistance
(White) there is a pulse of 120VAC for a few between CN1 Pin 2 (Wht) and
milliseconds. Power Relay pin 2 (Blu) will be be-
tween 47 - 57Ω
Drain Motor Check Test 1 Test 2

Connector CN1 Pin 3 (Vio) and RY1 Pin 1 (Blu) 120VAC with the pump On and 0VAC With Power Off, the resistance
with the pump off between CN1 Pin 3 (Vio) and
Power Relay pin 2 (Blu) should be
13.9Ω
Water Valve Check Test 1 Test 2

Connector CN6 Pin 2 (Gray) to CN1 Pin 5 (Pink), 120VAC with the Valve On and 0VAC Power Off, valve resistance is from
Pin 4 (Brown) , Pin 7 (Yellow), Pin 8 (Blue), Pin 9 with the Valve off 1202Ω - 1245Ω
(Red)

Error Type Error Mode Details

LED LCD
Check the Hose where the sensor is connected, may be loose,
Water Level Sensor LE pinched, damaged or clogged. Also check the sensor it may be
8 disconnected or defective. The Main PCB may also be defective

Check the motor drive connector, it may be loose. The hall sensor
Motor Drive Error or 3E may be disconnected, loose or damaged . Check for a foreign ob-
Hall Sensor error ject inside the motor or motor damage. The stator might be loose
or damaged. The drum might be overloaded from too many clothes
E3
or the relay or PCB might be defective.
bE
25

Check the water valve wiring harness.

Water Supply nF
Check whether the water supply valve is clogged with foreign ma-
3
Error terial and whether water is supplied properly.
Check for reversed fill hoses
Check water temperature, if sensed as higher than 50 ˚C in the
Wool or Lingerie cycle it will create error.
Check the relays, if they operate correctly replace the Main PCB.

Fill Hoses Reversed nF1 Correct Hot/Cold hose connections

System Error SF1 Replace PCB

SF2
SF3

# tsWF520 RevB 02/25/2011 4

Error Type Error Mode Details
LED LCD
Check for Foreign material entering the pump or hoses.
Drain Error nD
Check to make sure the wiring harness is connected properly.
1
Check the water pump terminal .
Check for freezing

Make sure to check the operating voltage. (An error occurs when
Power Error 2E under or over voltage is supplied.) Check whether a plug recepta-
91 cle is used. When the connecting wires are too small (extension
92 cord use), a momentary low voltage may drop up to 10 V
Main PBA fault (sometimes)

PF Momentary Power Failure

AE Check the wire connections and terminal contacts between the sub
Communica- and main PBAs.
tion Error
Check for disconnected wires.
Check whether the sub PCB is short circuited because of moisture.
If the main PCB’s communication circuit is faulty, replace it.
EEPROM 11 Go to ―EEPROM Clear Mode‖ If display shows ―FAiL‖, Replace Ma-
Fault. chine Control Board
Check whether either the Power switch or a tact switch (any button)
Switch Error E2 is stuck down.
15
(Main Relay Check whether the service PBA holding screws are fastened too
tight pinching the contacts
Error)
If the main PBA switching IC on/off error has occurred, replace the
main PBA.

SR The ―E2‖ error occurs if the main relay connections are incorrect.
Check the connections. If there is no error in the connections, re-
place the main PBA

dS
22
(Before
operation)
Check the door switch and latch alignment .
Door Error dL
Check the latch for damage
18
Check the wiring harness to the latch.
(During
Check the door switch. Replace if faulty.
operation)
Check the main PBA door sensing circuit. Replace if faulty.
LO
2 Finally verify he operation of the Main PCB
(Unlock
Fail)
FL
4
(Lock Fail)

# tsWF520 RevB 02/25/2011 5

Error Type Error Mode Details

LED LCD
This can be a short or a wire disconnected to the heater circuit. This
Heater Error Hr can also be problem with the tub contacting the heater or if the wa-
36 ter in the tub is frozen or there is no water. The error is triggered by
temperatures above 145C. If the heater has no error, this occurs
(Heater
because of a PBA relay malfunction. Check the wiring harness to
Relay) the heater.
An Hr error occurs if the steam heater, is faulty, replace it.

9E1 EMC Filter issue or a noise spike from an external device

Water is supplied continually because the water level detection

Overflow error OE does not work. - Verify the drain is working properly, the water level
1E detection does not work and water is supplied continually. Verify the
water valves shut off fully. Finally check the water level sensor.

29 The washing heater temperature sensor in the tub has an error.

Temperature Check the connections for the washing heater temperature sensor
Sensor Error connector.

Check the type of laundry. Check whether it may cause an unbal-

Unbalance dC anced situation.- Educate the consumer in this case, to press
10 pause, reposition the load or remove a few items. Press start to
Error
continue and complete the wash cycle.

Silver Care Kit 7E Check Silver Care PCB ,Main PCB & Wire-harness
(Silver Care
PCB) Failure.

Mems or Har- 8E Check MEMS PCB ,Main PCB & Wire-harness

ness Failure
Foaming This occurs when too much foaming is detected. It is also displayed
Detected SUdS while foaming is removed. When the removal is finished, the normal
Sd cycle proceeds. (This is one of the normal operations. It is an error
for preventing non-sensing faults.)
8E1 Front MEMS Sensor problem: Restart the cycle
If the error continues,
Replace Mems sensor
8E2 Rear MEMS Sensor problem: Restart the cycle
If the error continues,
Replace Mems sensor

Check whether the washing machine is level to the floor with respect to the original position of the washing machine prior
to service. Doing this now will reduce the need for a redo call and customer dissatisfaction.
✔ Vibrations can shorten the lifetime of the product.

Laundry Touch Up Paints

TOUCH UP PAINT, BLUE ONYX DH81-11980A
TOUCH UP PAINT, IMPERIAL SILVER DH81-11981A
TOUCH UP PAINT, NEAT WHITE DH81-11982A
TOUCH UP PAINT, STRATUS GRAY DH81-11983A
TOUCH UP PAINT, TANGO RED DH81-11984A

# tsWF520 RevB 02/25/2011 6

 Water valve connections for the Detergent Drawer Items Packed With Washer
BOLT-SPANER (10-13mm Wrench) DC60-40146A
V#1 V#2 V#3 V#4 V#5 ASSY HOSE WATER HOT DC97-15648B
ASSY HOSE WATER COLD DC97-15648A

MAIN(H) PRE WASH BLEACH MAIN(C) STEAM MANUAL-BOOK DC68-02838A

CAP-FIXER DC67-00307A
HOSE-HANGER DC62-10278A

Stacking Kit : (Model No : SK-5A/XAA)

Samsung washers and dryers can be stacked to maximize usable space.
Path #2
Path #1 An optional stacking kit is available for purchase from your Samsung retailer
Path #5

Path #4 When using non-HE

Path #3 detergents, or using
too much detergent
for the water hard-
ness and soil level of
the clothing, over
sudsing will occur.
When this happens
there will be leaks out
of the detergent
drawer and door.
Please advise con-
Pre Wash sumer of proper de-
tergent usage.
Bleach

Location considerations
Main Wash Softener Do not install your washer
in areas where water
may freeze, since your
It is normal for a small amount of water washer will always main-
remaining in Detergent Drawer after it tain some water in its wa-
completes washing. Bleach is usually ter valve, pump, and hose
flushed out into the tub at the beginning areas. This can cause
of the washing. Also, its compartment is damage the belts, the
washed again during the following rinse
pump, hoses and other
cycle, removing any remnants.
components. Operating
temperature should be
above 60°F/16°C.

When installing a washer and dryer on

the first, or second floor, do not exceed
this leg adjustment height for stability.

# tsWF520 RevB 02/25/2011 7