Instafin issues/concerns log book during migration

No Date Personnel who Issues/concern Status Date Action/s Conform

. raised the s Resolved taken e
concern
1 6/28/201 ShadelCalisin No pay in Resolve 6/29/2019 Added the
9 transaction for d pay in
staff loan transactio
payment n
2 6/29/201 ErmieBagadion Unable to Resolve 6/29/2019 Added
9 g revert closing d payout
of account transactio
transaction n “error
correct”
3 6/29/201 Nessie Claire No Salary PDC Resolve
9 Samosa loan product d
4 6/29/201 Nessie Claire No deduction Resolve
9 Samosa on CGLI on Staff d
Loan
5 6/29/201 Nessie Claire Error on Bonus Pending
9 Samosa Loan CGLI
6 6/29/201 Nessie Claire Jenle T. Resolve
9 Samosa Evangelista- d
status @
instafin is
inactive
7 6/29/201 ShadelCalisin Staff Loan Resolve
9 Balance d
8 6/29/201 Alvin Vienes No loan-4% Resolve Created
9 service fee on d fee Loan –
live instance 4% Service
forSalary Loan - Fee
PDC
9 6/29/201 Nessie Claire Bonus Loan: Fe Pending
9 Samosa Mendoza,
amount
inconsistent to
the
computation of
CGLI
(computed for
3-month cgli
premium)
10 6/29/201 Angelic No pay in: Pending
9 Tarroquin payment
directly
deposited to
DFOB
11 6/29/201 AnalynGurroba Savings Pending
9 t deducted from
the loan, not
 automatically
credited to the
client’s
account.
Requesting to
migrate
transaction
because it has
not been
credited since
June 19, 2019
12 6/29/201 Angelic No pay in Pending What
9 Tarroquin transaction for Transaction
cash payment ?
of set up A/P.
13 6/29/201 ShadelCalisin Savings Resolve
9 Account of Jenli d
Evangelista is
non-existent
but with client
information
which is
inactive(opene
d an account
on July 28,
2019). She
previously WO
account.
14 6/29/201 ShadelCalisin No
9 disbursement
amount on
Staff Loan
15 6/29/201 AnalynGurroba No CM/DM for
9 t savings
transaction
(group auto
debit)
16 6/29/201 Angelic No Savings
9 Tarroquin account:
SAlvacion Tabor
Bornolia, new
account
opened on
June 28, 2019
17 6/29/201 Angelic Pending savings
9 Tarroquin withdrawal
transaction for
June 28, 2019
due to
uncredited
savings from
 the change of
the salaries
17 7/3/2019 Analyn POS change
Gurrobat due not
imported to
Instafin
(Transaction
June21)
18 7/3/2019 Nessie Claire S. Additional Loan
Product (Wash
Loan)
19 7/3/2019 Nessie Claire S. Lolita Fortades
76 yrs old (loan
term for 1 year
computation of
instafin is for 9
momths CGLI)
20 7/4/2019 Ermie B. Could not
closed the
saving account
of Laura S.
Magtangob
(001-01-
013408-02)&
Leah S.
Papango(001-
01-013955-01)
in instafin due
to interest
computation
variance after
month-end
21 7/4/2019 Shadel Calisin Could not
closed the
saving account
of Lilibeth Taller
(001-013580-
05) in instafin
due to interest
computation
variance after
month-end
22 7/4/2019 Ermie B Enter Time
deposit
23 7/9/2019 Alvin Vienes Tatad, Evelyn
Tejerero- New
Account
Pension Loan
(Migrate)
24 7/9/2019 Alvin Vienes Tumague,
Aniceto Tolin –
 New
AccountPensio
n Loan
(Migrate)
24 7/9/2019 Alvin Vines Deogracias, V.
Talan Jr. –Staff
Loan- No CGLI
due to Loan
term 5 years.
25 7/9/2019 Alvin Vienes Romy Tabios
Valeza - Staff
Loan –No CGLI
due to loan
term 5 years.