Ijbts: Analysis of User Requirement On U-Healthcare System
Ijbts: Analysis of User Requirement On U-Healthcare System
Ijbts: Analysis of User Requirement On U-Healthcare System
Mincheol Kim
Abstract
The objective of this study was to explore and connect the relation between independent
variables of Health Promotion Model (HPM) and customers‟ demand for developing
ubiquitous healthcare (u-Healthcare) system and then, to suggest the methods applicable to
the system design. After identifying performance levels and influence coefficients of every
variables and applying them to Quality Function Deployment (QFD) to find out the relation
between the requirements and customers‟ demand of u-Healthcare System, it sets the main
goal in determining what are important system characteristics for effective quality
improvement. First, it applied structural equation modeling (SEM) to search for multiple
independent variables influencing user‟s intention. Second, with the findings, this study has
also its significance in suggesting techniques applicable to the u-Healthcare system
development using QFD. Concretely, by investigating u-Healthcare users‟ direct requirement
attributes and extracting u-Healthcare system service characteristics with customer
requirement reflected by using QFD model, this study figured out the order of priority in the
importance of system characteristics that must be dealt with most importantly. As a result of
analysis, this study proposed an application method of QFD to satisfy customer requirements
for the development of u-Healthcare system. Finally, the result could give important features
to improve users‟ requirements by using this process.
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IJBTS International Journal of Business Tourism and Applied Sciences
1. Introduction
2. Literature Review
asserted that while US government much focused only on technical factors in relation to
healthcare IT adaptation in studying main factors of health information exchange (HIE), in
reality, many factors other than technical factors have effect on advancement of efficient HIE.
Wu et al. (Wu et al., 2007) presented that compatibility in the aspect of medical team in
acceptability (applicability) of mobile healthcare system (MHS) not only has an effect on
perceived usefulness and perceived ease of use of MHS but also has the highest effect on
intention to use. In the result of investigation carried out by Chatterjee et al. (2009) for the
factors which influence satisfaction on healthcare service through a mobile terminal,
portability of the terminal, system reliability and system support, which enable the user to
receive healthcare service anytime anywhere, were found to be the factors which have the
highest effect on user satisfaction.
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IJBTS International Journal of Business Tourism and Applied Sciences
3. Research Methods
Perceived self -
efficacy
Perceived benefits
Perceived barriers
H Needs for Intention Usage
P U-healthcare To use Behavior
Situational services
M influences
Self-esteem
Social support
Quality System
Characteristic Characteristic
Importance
Q P
F M
D
Quality Importance System Importance
Measure Measure
and rapidly cope with an emergency situation by using mobile terminals and various sensors
due to their development (Stut et al., 2006). Thus, this study will suggest a way to provide
necessary information in building u-Healthcare systems and to plan a product with customer
satisfaction taken into account. Among the constructs in this analysis, Self-esteem
measurement instrument developed by Rosenberg (1965) was used. As an instrument to
measure self-efficacy, the self-efficacy measure in common situations developed by Sherer &
Maddux (1982) was used. In this study, the quality characteristic measurement instrument is
composed of 17 items revealed by the research of Natalia et al. (2005) in order to select user
requirements for efficient u-Healthcare system development with QFD.
4. Analysis Findings
(p>0.05). That is, it is found out that as self-efficacy is higher, benefit of u-Healthcare service
is highly recognized, and the degree of social support is higher, necessity of u-Healthcare is
highly recognized. In addition, necessity has a significant positive (+) effect on attitude and in
turn, attitude on intention. As attitude is positive, it affects behavioral intention. The result of
verifying path significance between potential variables examined in the final model is as
follows.
In order to find out how much systematic correlation exists between HPM and
u-Healthcare service quality characteristics, this paper conducted a correlation analysis. By
using this, this paper can build first House of Quality (HOQ). Correlation is marked below
0.01(**) and 0.05(*) in significant level between all the variables. As the result of correlation
analysis, all showed consistent correlation except „portability. This means that most quality
characteristics have high correlation with variables of HPM. And this fact is the foundation to
compose HOQ 1 quality chart (Hyejung Chang & Dohoon Kim, 2010).
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IJBTS International Journal of Business Tourism and Applied Sciences
4. Conclusion
For this study, survey was carried out on the basis of quality model extracted from the
previous research. From the survey findings, both consumer requirements and degree of
difficulty as well as importance measure in building service system are drawn out. And, by
using QFD technique, system characteristics of high correlation with quality characteristics
and consumer requirements are extracted and by evaluating these characteristics with degree
of difficulty added as suitable or not in real system development, much time and effort can be
saved and efficient evaluation procedures are suggested.
Concretely, this study first introduced main evaluation factors of Pender‟s HPM in order
to draw out consumers‟ objective requirements about u-Healthcare for u-Healthcare system
development. In addition, it suggested structural equation model for the purpose of examining
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IJBTS International Journal of Business Tourism and Applied Sciences
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