2018 Schindler Annual Report GR e

Shaping cities
Group Review 2018

Urban landscapes – shaped by dedicated people
and leading technology.
Schindler moves people and goods, connecting
vertical and horizontal transportation systems,
enabling the shaping of urban landscapes – now
and in the future.
Our products and services
Passenger elevators Escalators and moving walks

Elevator solutions to meet every individual need Escalators for all applications – from shopping
in the market – from low-rise requirements with malls, offices, hotels, and entertainment centers,
a focus on basic transportation through to to busy airports, subways, and railway stations.
mid-rise applications for the residential and com- Our moving walks – whether inclined or
mercial market segments and finally to high-rise horizontal – ensure efficient transportation in
solutions for buildings of up to 500 meters. public areas.
Freight elevators Modernization

Our freight elevators can transport small or large We offer a range of elevator and escalator
volumes of light or heavy freight. modernization products.
Maintenance
Worldwide, fast, 24 hours a day.
2018
In CHF million

Δ %
2018 2017 Δ % local currencies
Order intake 11 669 10 989 6.2 6.6

Revenue 10 879 10 179 6.9 7.3

Operating profit (EBIT) 1 269 1 187 6.9 7.5
in % 11.7 1 11.7 2

Net income from financing and investing activities –17 3 –21

Profit before taxes 1 252 1 166 7.4
Income taxes 244 282 3

Net profit 1 008 884 14.0
Net profit before tax refund 948 884 7.2
Earnings per share and participation certificate in CHF 8.79 7.70 14.2

Cash flow from operating activities 1 005 810 24.1
Investments in property, plant, and equipment 245 227 7.9
Net liquidity 2 231 2 147 3.9
Net working capital –455 –467 –2.6
As of December 31

Order backlog 8 618 8 106 6.3 9.7

4
Number of employees 64 486 61 019 5.7

1
Before restructuring costs (CHF 26 million) 11.9%
2
Before restructuring costs (CHF 35 million) 12.0%
3
One-time tax refund CHF 60 million (income taxes CHF 33 million, net interest income CHF 27 million)
4
With the implementation of IFRS 15 – Revenue from Contracts with Customers as of January 1, 2018, the order backlog is reported
net of already recognized revenue for contracts with customers. Previous-year figures have been restated accordingly.
Dividend per registered share/

participation certificate
Dividends proposed by the Board of Directors
2018 2017
Registered share 4.00 4.00

Subject to approval by the General
Participation certificate 4.00 4.00

Meeting, the dividend will be paid
on April 1, 2019
Order intake Revenue
In CHF million In CHF million
11 669 10 879
EBIT margin Return on equity Number of employees
In % In % As of December 31
11.7 28.8 64 486
Order intake and revenue Net profit

In CHF million In CHF million
Order intake
Revenue +6.2% +6.9% +14.0%
9 979 9 967 10 374 10 989 11 669 740 747 766 884 1 008
9 246 9 391 9 693 10 179 10 879 2014 2015 2016 2017 2018
2014 2015 2016 2017 2018
Revenue by region Market capitalization

In CHF million per December 31
Asia-Pacific Americas EMEA

20 713
27% 28% 45%
215
1981 1991 2001 2011 2018
Contents
2 Milestones
4 Schindler in brief
6 Statement of the Board of Directors
10 Shaping cities
36 Business review
40 Markets
46 Examples of significant orders
54 Innovation and technology

58 Sustainability
62 Information for our shareholders

63 Five-year overview
66 Key figures registered share/participation certificate
68 Financial calendar
69 Important addresses
The Financial Statements are available separately

Milestones
2018 was a year of growth and a year full In the 70s, shareholders held shares on tions. Research confirms that the aver-
of challenges for Schindler. Most impor average for five years. Today, in a age longevity of a family company in
tantly, 2018 was a year when Schindler’s technology-driven marketplace, where Europe and in the US is 74 years; that’s
purpose enabled us to overcome unex- the majority of the trading volume on the more than three times longer than their
pected obstacles, and at the same time stock exchange is measured in millisec- non-family peers, with an average life
continue to build our platform for future onds, stocks are only held for around six span of 24 years.
success. Growth remains our number one months. One side effect is that the aver-
objective and, in spite of the return of age life span of a company has dropped Schindler, with a history of over 144
foreign exchange headwinds, both our dramatically, from almost 40 years back years, is a case in point. The Schindler
revenue and profit continued to grow, then to 18 years today, and it is projected family, who founded the company in
while we preserved the profitability level 1874, is still the leading shareholder
achieved over the last few years. five generations later. Throughout its
‘Today’s
life, Schindler has adapted, grown, and
Financials aside, the idea that a compa- increasingly short prevailed over seismic shifts in industry.
ny’s sense of purpose is the most crucial term approach is It transitioned from steam to electrical
factor in its success is regaining credence at odds with power, from relay to microprocessors,
in the marketplace. Yet, creating ‘share- and is now evolving in the dynamic
entrepreneurial
holder value’ is still seen as a corporation’s
sole purpose.
courage.’
digital era. Schindler is a world leader in
vertical transportation, even though
there are no megacities in Switzerland.
However, there is now a growing view to slip even further by 2025. On the other In 1980, it was the first company in his-
that this monolithic approach has inher- hand, it typically takes 8 years to develop tory to set up an industrial joint venture
ent flaws and is outdated in today’s envi- a new smart phone, up to 15 years to bring in the People’s Republic of China. It is a
ronment. Board directors have a fiduciary a medication to market, and more than classic story of Swiss engineering excel-
duty to act in the best interests of a cor- 20 years to get payback on a new factory. lence and entrepreneurial courage.
poration, and not merely to do sharehold- This increasingly short term approach is
ers’ bidding. Also, over the last 50 years, at odds with the entrepreneurial courage People often ask me if there is a secret
the profile of shareholders has changed essential to stay competitive. recipe to our growth. I do not think so.
significantly: today’s shareholders are typi- Yet, I do believe it comes down to two
cally anonymous and entrust their shares So, is there another approach and what elements. Firstly: right time, right place –
to third parties. might it look like? And what might be its with urbanization burgeoning, the ele
purpose? One viable alternative is the vator and escalator market has grown
Individual savers and company employees board and management working together exponentially alongside it. Secondly,
are now a seldom minority. Unlike the to create value way beyond the short operating on the fundamentals of a well-
individual and engaged shareholders of term. In reality this is nothing new. Several run family company with a particular
the past, today’s institutional intermed entrepreneurial corporations, and family emphasis on cultivating a robust system
iaries often focus on the short term and companies in particular, have applied this of checks and balances.
are typically subject to incentives too basic principle for centuries, generating
often at odds with the actual shareholders top performance and outliving their com- As I start my 25th year at Schindler, I
they represent. Today’s shareholders are petitors. Recent bank studies show that am, more than ever, convinced that the
not uniform – they range from sovereign family companies outperform their peers famous adage ‘Culture eats strategy
states, pension funds and central banks to both in Switzerland and globally, and that every day for breakfast’ is at the core of
hedge funds – and, as such, tend to have consistently over the last ten years. This our growth. This view is also shared by
vastly different interests. can be explained precisely by their pur-
pose: family companies feel obliged to
preserve wealth for the coming genera-
2 | Schindler Group Review 2018

Milestones
in 2019. At times, our purpose calls for

taking tough decisions. As the current
‘Family global economic growth cycle show signs
companies of weakening, we know we must be

vigilant and keep the focus on operational
preserve discipline. In an unsteady environment,
holding on to our ‘why’ will be more
wealth for important than ever, to make sure we stay
on course for creating long-term value.
coming

generations.’ An important part of Schindler’s culture
is recognizing what we owe to our stake-
holders. For their continued trust, I would
like to thank our customers, who rely
on us to design, install, and service their
equipment in buildings conceived to serve
many generations. I am extremely proud
of the achievements of our employees
and thank them for their dedication and
determination in bringing success for
Schindler and for our customers. Thank
you, investors, for entrusting Schindler
with your investment. It is this commitment
that enables us to remain independent
and to drive entrepreneurial progress in a
fast-changing world.
leadership experts, who maintain that our strong culture of integrity, merito
successful organizations think, act, and cracy, and excellence. We know that for Our journey goes forward. And I look
communicate from the ‘inside out,’ our employees it is the purpose, the ‘why’, forward to what lies ahead.
in other words, they start from their that keeps them engaged with Schindler.
purpose, the ‘why.’ And we know that ultimately this is how
you bring in and nurture top talent. For the
For some, the company purpose lies in ‘why’ to truly work, it needs to be consistent
building something that lasts for the among all our stakeholders, starting with
generations that follow. ‘Plant trees you our shareholders through customers to Silvio Napoli
will never see growing’ is how the employees. And that is exactly what binds Chairman of the Board of Directors
famous All Blacks rugby team transmit us as a company.
their legacy down through generations
of players. At Schindler, our job is to nurture the
business for future generations. We have
And that is precisely what drives been following that same philosophy
Schindler every day. Each and every one for 144 years. And today, we are well
of our 64 486 employees across over positioned to continue our path again
one hundred countries have their own
individual ‘why,’ each one anchored in
Schindler Group Review 2018 | 3

Schindler in brief
Schindler was founded in 1874 in Lucerne, Switzerland, and

is one of the leading manufacturers of elevators, escalators,
and moving walks, as well as a top provider of vertical transpor
tation maintenance and modernization across the globe.
The Group has over 1 000 branch offices in more than 100 countries, in addition to
production sites as well as research and development centers in Brazil, China, Europe,
India, and the United States.
Long-term strategic orientation

Over the long term, Schindler is committed to deliver on safety, quality, and customer
experience. By focusing on these priorities, the company aims to grow more rapidly
than the global elevator and escalator market, while at the same time increasing profit-
ability both in absolute and relative terms over the long term. Schindler strives to achieve
these goals through constantly improved operational processes and the modularity of
products.
Throughout its 144-year history, Schindler has embraced global changes as a strategic
opportunity through targeted investments, constant innovation, and a clear focus
on the elevator and escalator business. Today, for example, seven out of ten elevators
in the world are sold in Asia. Accordingly, Schindler has significantly expanded its
footprint in the region, including supply chains, technical training facilities, and
research and development.
Moving more than one billion people each day

With more than one billion people moved each day, the company is committed to
providing reliable customer service and high-quality mobility solutions that ensure safe
and efficient trips for the riding public, as well as superior equipment for building
owners and operators. Schindler’s offering ranges from solutions for low-rise buildings
to sophisticated access and transport management concepts for multifunctional
buildings.

Schindler in brief
Tradition of innovation
Over the years, Schindler has built a tradition of pioneering innovative, custom-
er-driven products, including destination control systems and the first-ever patent for
elevators without a machine room. Other landmark examples include development
of exclusive elevator suspension traction media and ‘InTruss’ modernization, which
enables existing escalators to be upgraded with significantly diminished building
impact. With the dawn of artificial intelligence, the company is at the forefront of the
‘Internet of Elevators and Escalators’ (IoEE). ‘Schindler Ahead’ provides a unique,
cloud-based digital toolbox connecting machine, users, technicians, and around-the-
clock call centers in a closed-loop ecosystem. To realize the full potential of digitization
across the entire value chain, Schindler launched in 2018 a multiyear strategic invest-
ment program aimed at implementing the ‘Digital Twin’ functionality across the full
scope of the business.
As one of the industrial sector’s leading digital companies, Schindler will continue
to invest in the smart networking of products and digital processes.
Success driven by employees

The motivation, commitment, and expertise of more than 64 000 employees have
made Schindler’s worldwide success a reality. In 2018, 59% of its global workforce
worked in the area of installation and maintenance, while 7% of the company’s
professionals worked in production and 34% in engineering, sales, and administration.
Schindler creates value

Schindler will continue to systematically pursue its strategy of growth and innovation
to create value for the company’s diverse stakeholders and to provide fulfilling and
exciting careers for employees.

Statement of the
Board of Directors
Global position strengthened Strong growth while

through strategic investments securing stable margins
and accelerated innovation
Board of Directors
Front row, from left: Patrice Bula, Prof. Dr. Monika Bütler,
Prof. Dr. Pius Baschera, Erich Ammann, Carole Vischer
Back row, from left: Dr. Rudolf W. Fischer, Alfred N. Schindler,
Silvio Napoli, Luc Bonnard, Tobias B. Staehelin,
Anthony Nightingale – not pictured: Michael Nilles

Statement of the
Board of Directors
The year 2018 saw a continuation of the market trends that had already emerged in
previous years, as challenges intensified. Alongside material costs and wage inflation,
pricing pressure, and the return of foreign exchange headwinds, Schindler faced an
extremely competitive environment. The company managed to adapt to such fast-
changing market conditions and delivered strong growth and significantly improved
cash flow, while securing stable margins. Most importantly, Schindler further strength-
ened its global position through strategic investments and by accelerating innovation.
Order intake grew by 6.2% to CHF 11 669 million, corresponding to an increase of 6.6%
in local currencies. Revenue rose by 6.9% to CHF 10 879 million, equivalent to a
growth of 7.3% in local currencies. Operating profit increased by 6.9% to CHF 1 269
million and the EBIT margin reached 11.7%, in line with the previous year despite the
adverse external factors. Net profit increased by 14.0% to CHF 1 008 million, and cash
flow from operating activities improved by CHF 195 million to CHF 1 005 million.
In 2018, we made significant investments that will deliver strategic value in the future.
Starting with innovation, significant progress was achieved with ’Schindler Ahead,’
the leading IoT platform in the elevator and escalator industry. Further advances were
made with the closed-loop system for servicing elevators and escalators, introducing
new ‘use case’ algorithms to our true predictive maintenance system for elevators.
Our cloud technology stack was complemented with a new crowd knowledge platform,
enabling global consolidation of the local expertise of service technicians worldwide.
Schindler is determined to realize the full potential of digitization across the entire
value chain. We launched a multiyear strategic investment to implement ‘Digital Twin’
functionality across the full scope of our business in collaboration with Dassault
Systèmes. The ‘Digital Twin’ is achieved by combining the digital representation of
each individual piece of equipment along the value chain, thereby enabling traceability
and optimization of each individual unit – including development, production, delivery,
installation, and service.
Schindler’s innovation not only focuses on the digital space, but also on the more
traditional activities of the business. With the launch of R.I.S.E (Robotic Installation
System for Elevators), we are investing to deliver a quantum change in quality assurance,
work safety, and installation speed in the elevator industry.

Statement of the
Board of Directors
The multiyear modularization project continues to advance. When modularity will be

fully implemented, our customers will benefit from an even more flexible, competitive,
and seamless product offering.
Other strategic investments included the acquisition of more than 25 service companies,
the increase in our stake to 49% in the Chinese joint venture Volkslift Elevator, the
completion of the escalator factory in India, and the opening of the new escalator step
factory in China.
In over 144 years of history, Schindler has grown around the world while being recognized
as a responsible corporate citizen in each country where the company operates.
We have consolidated our efforts in our sustainability strategy, which underscores our
long-term focus, our responsibility toward the environment, and the social commitments
that were not only initiated but still are driven by the founding families. The sustain
ability strategy focuses on six areas selected to deliver the greatest impact and to be
measured against ambitious targets set for 2022.
People are what a company is made of, and the workforce across the world is our
greatest asset. By the end of 2018, the Schindler team was 64 486 employees strong,
corresponding to a growth of 3 467 employees in one year. As in the recent past,
the largest increase in headcount occurred in the dynamic markets of the Asia-Pacific
region. To sustain levels of growth, training, and development of employees – at all
levels of the company – must remain at the core of Schindler’s priorities. Over the last
five years, we have opened ten new technical training centers around the world, to
create the necessary infrastructure to certify more than 4 000 employees per year in
an ideal environment.
Schindler Holding Ltd. closed the fiscal year 2018 with a net profit of CHF 502 million
(previous year: CHF 575 million). The Board of Directors will propose a dividend of
CHF 4.00 per registered share and per participation certificate to the forthcoming
General Meeting, scheduled for March 26, 2019.

Statement of the
Board of Directors
Looking ahead, the global megatrends continue to be favorable to the development

of the elevator and escalator market. Global population growth, demographic change,
and advancing urbanization, among other factors will drive a rising demand for more
vertical space to live and work in.
Some of the key elevator and escalator markets are expected to slow down in 2019.
Growing political and economic challenges point to the importance of executing our
strategy in a focused manner. With its vast geographical diversification, Schindler is
ideally positioned to benefit from developments in several areas where markets will
continue to grow.
For 2019, excluding any unforeseeable events, we expect to continue growing faster
than the market, with revenue increasing between 4% and 6% in local currencies.
As in previous years, the annual forecast for net profit will be provided with the publication
of the half-year results.
Overall, 2018 was a successful year for Schindler. Our progress and the results we achieved
are a testimony to the exemplary commitment, world-class expertise, and remarkable
performance of our employees, to whom we wish to express our most sincere gratitude.
Most importantly, we would like to thank our customers around the globe for the
privilege of their business and for the trust that they continue to place in Schindler.
Finally, this message would not be complete without thanking our shareholders,
for their valuable trust and for their essential support to the company.
Silvio Napoli Prof. Dr. Pius Baschera

Chairman of the Board of Directors Vice Chairman of the Board of Directors

Shaping cities
Shaping
cities

Shaping cities
A round the globe, Schindler is helping

to build the future – as you can see
if you visit San Francisco’s latest landmark,
the giant construction site of Istanbul’s
new airport, Shenzhen’s skyscrapers, or
the new green lungs of Milan.
Schindler combines innovation, techno-

logical advances, and smart mobility with
high ethical standards and respect for
the environment.
In the world’s growing metropolises,

Schindler is ensuring quality of life for
current and future generations with its
pioneering and sustainable approach.

Shaping cities
San Francisco
Salesforce Tower
The Salesforce Tower

soars to a height of
326 meters and
is secured in the rock
to a depth of almost
100 meters.
Go West
The new Salesforce Tower is much
more than a symbol of prestige for
the Schindler crew.

Shaping cities
I nstalling 34 elevators in the second-

highest skyscraper on America’s West
Coast was no standard undertaking. San
Francisco’s new landmark gave Schindler
the opportunity to showcase its techno-
logical expertise.
’This was the first time in my 37-year

career that the elevators were not a cause
of contention,’ says Danny Murtagh,
Vice President of Engineering at Boston
Properties, which owns the high-rise
building in the city center. ‘Schindler de
livered ahead of schedule and more than
exceeded our requirements.’ All the
elevators are equipped with ‘Schindler
Ahead.’
‘Schindler delivered
ahead of schedule
and more than
exceeded our
requirements.’
Danny Murtagh
Vice President of Engineering
Boston Properties
Danny Murtagh (left) with Michael Choung,

Boston Properties

Shaping cities San Francisco
Salesforce Tower
’There is every chance this will be the

tallest building in the city for the next
50 years – and that required maximum
effort on our part,’ says Brian Cave,
Schindler San Francisco General Man-
ager. Calling on specialists from across
North America, he put together a
50-strong highly motivated team.
‘We’ve grown into a real family,’ Cave
explains.
A particular challenge was the high risk

of earthquakes in the region. Fortunately,
when constructing the 326-meter tower,
Boston Properties secured its foundations
in the rock at a depth of almost
100 meters. Schindler also equipped it
with sensors that will shut down the
Brian Cave with
one of the earth-
building’s elevators if they detect an
quake backpacks earthquake of more than 3 on the Rich-
supplied to every ter scale. The last severe earthquake that
Schindler employee
in the Bay Area struck back in October 1989 reached
6.9 on the Richter scale, with moderate
aftershocks. Today, this would cause the
elevators in the Salesforce Tower to
temporarily stop operating. Boston
Properties is convinced that it chose the
right partner. ‘Schindler delivered a really
attractive system,’ says Murtagh.
1 The impressive high-performance elevator

motors
2 The Salesforce Tower in the heart of the city
3 The lobby of the Salesforce Tower with the
34 elevators in the background
‘We’ve grown
into a
real family.’
1

San Francisco Shaping cities
Salesforce Tower
The tower also sets new environmental

standards. Its energy usage is 35% lower
than the strictest standards and it is
equipped with a waste water treatment
plan that should save 29.6 million liters 34
of water each year. This is the largest elevators
treatment plant of its kind to be installed 39
in any skyscraper in the US. The building seconds
is supplied with 100% renewable energy to the top
and is heated and ventilated using an
underground distribution network. This
also allows the building’s cooling systems
to operate without additional energy and
reduces energy costs by 50%.
Brian Cave is now writing the next

chapter of Schindler’s success story in
San Francisco. In the neighboring Park
Tower, Schindler has installed the first-
ever fireproof elevators that can be used
for evacuation purposes in the event of
a fire. ‘This represents a win-win situa-
tion from a user safety and commercial
perspective, since one less stairway is
needed in the building – allowing for
more office space.’ Cave believes that
skyscrapers around the world will be
equipped with fire-proof elevators in
2
future. The installation has already been
trialed successfully in San Francisco.
Salesforce Tower
Commercial building
326 m
34 elevators 3

Shaping cities San Francisco
Salesforce Tower
Team spirit is the recipe for success
‘I’ve never
worked with
such a
strong team.’
Tremon Adams
High-Rise Adjuster
24
2
T remon Adams is an early bird, starting

work at 6.00 a.m. ‘The project was very
challenging. It forced me to adapt and
Total length of
the steel tracks
installed in the
learn new things. But if it had been easy, I km Salesforce Tower
wouldn’t have enjoyed it nearly as much.’

Working in pitch black conditions in the
Four months into the project, Adams elevator shafts, the engineers had to lift
joined the team in the Salesforce Tower over 24 kilometers of steel tracks that
as a High-Rise Adjuster. ‘I’m mainly guide the elevators – in some cases raising
responsible for ensuring that the eleva- them to a height of over 300 meters.
tors are installed correctly and comply They used rope winches, similar to those
with Schindler’s strict safety regulations used on ships, and slowly pulled the
and quality standards.’ steel components upwards. It was vital
Safety was Schindler’s first priority. This for the engineers to maintain permanent
was no simple task because specialists radio contact, says Adams. Apart from
Safety is Schindler’s
from across the whole of the US came to a few cuts and scratches, there were no
first priority.
San Francisco – each one bringing his or injuries. ‘I’ve never worked with such
her own experience but all having to a strong team. The success of the project
adapt to the local way of working on is all down to that.’
such a unique construction site. ‘At the
start, it was anything but easy, but we
knew that we would get there by all
learning from each other.’
1 Geoff Johnston, Schindler Service Technician

2 Brett Hederick, Schindler Project Leader

San Francisco Shaping cities
Salesforce Tower
A perfect pair
T he customers always want everything
by yesterday – but that doesn’t worry
District Service Sales Manager Ashleigh
Wilson. ‘Boston Properties and Salesforce
have high expectations. I like working
with them because we’ve had a great
relationship right from the start.’
Ashleigh says that the teamwork at

Schindler is one of the most important
factors that support her in her work. Close
collaboration with the client is a must in
order to safely operate elevators on this
scale. Once the building is completed, the
elevators will have to transport thousands
of employees as well as visitors to the
Salesforce Tower viewing platform. ‘When
you are dealing with clients at this level
who are so important for the company,
you have to be like the captain of a ship
and steer the right course.’ Ashleigh was
not entirely unprepared for this challenge
when she transferred from Hawaii to
San Francisco to take on her new role in
April 2016. Her father already worked for
Schindler. ‘I am a Schindler kid,’ she says.
Schindler and
Salesforce are a
winning combination.
Schindler and Salesforce are a winning

combination in her eyes. ‘Innovation and
quality are what matter to Salesforce.
They wanted the smartest design and
the best product technologically. That is
precisely what Schindler delivers.’
‘I am a
Schindler kid.’
Ashleigh Wilson
District Service Sales Manager

Shaping cities
661 x
Schindler
The new Istanbul Airport was built in record
time. It was a Herculean task for the Schindler
team who installed 328 elevators, 166 escalators,
and 167 moving walks in just two years.

Shaping cities
Istanbul
Airport
T he gigantic new Istanbul Airport is

being built 35 kilometers from the
city center. It covers an area of 76.5
Working from mobile offices, the
management team coordinated the
270 employees on site – reaching
Following the completion of the con-
struction work, Schindler has a service
and maintenance team on site. Zafer
million square meters – equivalent to decisions and looking for creative Kabadayi, General Manager of Schin-
11 000 football pitches. On the ground, solutions – as part of an enormous dler Turkey, is proud to have secured
Schindler will transport the around workforce of more than 30 000 people. this order and is equally proud of his
250 000 travelers who will pass through Never before has an airport of this crew’s work. ‘The airport will be the
the airport each day. size been built in such a short time. new gateway to Istanbul, welcoming
millions of people from around the
The team installed 328 elevators, world. For Schindler, this is a unique
166 escalators, and 167 moving walks. Very few buildings opportunity to showcase our experi-
That is a total of 661 Schindler units – around the world have ence and capabilities.’
more than in almost any other building more Schindler units.
worldwide.

Shaping cities Istanbul
Airport
‘A unique

opportunity to

showcase Schindler’s

experience
and capabilities.’
Zafer Kabadayi
General Manager of Schindler Turkey
1 Assembly of a moving walk Installation sites are located throughout

2 Schindler elevators are also installed in the tower 2
3 The Schindler team in mid-October 2018 the airport, meaning that an inspection
4 The moving walks are ready round involves a kilometer-long march –
a short sprint compared to the marathon
that the entire Schindler crew has com-
pleted over the last couple of years. The
scale, speed, and complexity of this mega
project were enormous. At peak times,
a total of 50 teams were simultaneously
working on the building site, which
evolved and grew on a daily basis, like a
living organism. One wrong decision in
one place could have halted work at
another part of the site for several days.
It was all interconnected. The logistics
had to be coordinated for hundreds of
different units.

Istanbul Shaping cities
Airport
At peak times, a total

of 50 teams were
simultaneously working
on the construction site.
4
Istanbul Airport
Terminal 1
90
328 elevators
166 escalators
167 moving walks
million
From 2019, 90 million passengers are
expected to use the airport every year

Shaping cities Istanbul
Airport
The coin test

I f there is an issue when an elevator is
first put into operation, the team calls
for ‘le docteur.’ That is what they call Halit
elevator. The coin shouldn’t move when
the elevator begins operating, continues
its journey and then stops. This test
Sisman, since he can always diagnose the doesn’t allow for even the smallest jolt.
problem. His colleagues say he has a sixth Halit Sisman has a 100% success rate.
sense when it comes to elevators. Sisman
modestly describes himself as focused and
‘It is always
experienced. The 42-year-old Schindler
engineer with the cool nickname is called a special moment
in right at the end, once the mechanical when you take
and electrical work has been completed the first ride
and before the elevator is put into opera-
tion. He spends one or two days perform-
in a newly installed
ing the final tests and takes care of the elevator.’
fine-tuning. ‘It is always a special moment Halit Sisman
when you take the first ride in a newly Installation Engineer
installed elevator,’ says Sisman – even 2
after seven years at Schindler. During the
elevator’s ‘maiden journey,’ Turkish
3
employees who work for Schindler per-
form a special test to check the quality of
the work: They balance a coin on its edge
on the rounded smooth handrail of the
1 The coin is placed on the handrail

2 The elevator units in their glass housings form
part of the airport architecture
3 Halit Sisman at work in the final stage of
installation

Istanbul Shaping cities
Airport
All-round safety
S eçil Yüzgül takes 30 000 steps each
day. On her 10-kilometer route, she
goes from one installation site to the
In her own career, Seçil has made a
180-degree turn. Before coming to Istan-
bul two years ago, the qualified geologist
with so many men was tough at first,’
she recalls. There are now around 1 000
women employed at the airport and
next, checking whether employees and paleontologist worked as an assistant the situation has improved significantly.
have complied with the strict safety at the University of Ankara. Today, she is ‘Especially the toilet facilities!’ she adds,
rules and flagging potential risks. And one of three women in Schindler’s health laughing. She never had a problem assert-
there are plenty of those on a building and safety team in Turkey. ‘Working ing her authority within the Schindler
site where more than 30 000 employ- team, although her role involves assessing
ees are working at any one time. ‘This men’s work.
‘We introduced
-
is why we introduced the 360-degree
safety rule. It stipulates that our employ the 360 degree Schindler’s investments in safety have paid
ees have to turn to look in all directions safety rule.’ off. It has twice been named the safest
to spot any risks in good time.’ company by airport operator IGA – and
Seçil Yüzgül much more importantly: There have been
Health and Safety Specialist
no injuries on the team, even though ele-
vator installers have the most dangerous
job of all. ‘That fills me with pride and
motivates me to do my best each day,’
she says.
Seçil Yüzgül
takes 30 000 steps
each day.
1 Seçil Yüzgül instructs her colleagues

2 Hüseyin Karakaş, one of Seçil’s highly
motivated colleagues

Shaping cities
China’s
high-tech
campus
A city of superlatives: Once a fishing
village, Shenzhen is now home to more
than 11 million people and its skyline is
dotted with more than 300 skyscrapers.
Schindler has an important role to play
in Shenzhen’s two most spectacular
buildings.

Shenzhen Shaping cities
Tencent Seafront &

Ping An Financial Center
H e is master of the 77 elevators in this

skyscraper – the fastest, most com-
fortable and, above all, the smartest
installations of their type. Standing in the
lobby of the new Tencent building, Huang
Xiaodong, aged 46, pulls out his staff
badge. He is almost like a high priest of
technology: The steel and glass roof
structure rises above him like a cathedral;
the red and blue lights from the massive
screens beneath it are reflected on his
face. Huang holds his badge up to the
reader next to the elevator – and it knows
exactly which floor he needs to travel to.
Tencent is the Chinese market leader in

messaging apps, payment services, and
games. The company moved into this
double high-rise building in Shenzhen’s
high-tech district almost a year ago. ‘We
are very proud to serve this customer,’ ‘We are very
says Schindler manager Huang Xiaodong.
proud to serve
He and his team take care of the mainte-
nance of elevators within the building, this client.’
known as Tencent Seafront. One of the Huang Xiaodong
towers has 50 storeys, the other 39. Manager Existing Installations
They are angled towards each other –

this is intended to reduce the wind load.
The building with towers that are

angled towards each other –
connected by the two recovery decks
Tencent Seafront
Headquarters
77 elevators
PORT Technology
231 m
4 escalators

Shaping cities Shenzhen
Tencent Seafront &
Huang enters the elevator and travels Sitting in his office, Yigui Wei doesn’t
to the recreation deck on the 23rd floor, notice the minutiae of the hustle and
which boasts a proper sports area com- bustle going on around him – he only
plete with a basketball court, climbing perceives it on a larger scale, when
wall, and running track for joggers. he sees trucks moving between the
Huang stands in front of the wall of win- skyscrapers. The 35-year-old manages
dows and points to Shenzhen’s skyline, the local branch of Schindler – a job
which features some of the most spec that gives him a great view here in the
tacular buildings on the planet. eastern part of the city. However, the
tall buildings and busy construction
work are not first and foremost an
architectural wonder for Wei. Instead,
Today, the city has more he sees them as a source of potential
than 300 skyscrapers orders. Today, the city has more than
reaching a height 300 skyscrapers reaching a height
of over 200 meters. of over 200 meters, Wei explains.
A large proportion of them are fitted
1
with Schindler elevators.
2 3
1 Yigui Wei, Manager of Schindler’s

Shenzhen branch
2 Fitness at work: All Tencent employees can
use the running track on the recreation deck
3 Shorter waiting times thanks
to The PORT Technology
4 Around 9 600 employees pass through
the lobby of the tech giant’s office
headquarters and use the elevators
and escalators

Tencent Seafront &


Shaping cities Shenzhen
Tencent Seafront &
86 million
Macau Guangzhou Shenzhen Hong Kong The largest urban region in the world
The combined population of Hong Kong,
A B C
Shenzhen, Guangzhou, and Macau is
86 million. In future, these four major
cities will officially form the Pearl River
Delta Metropolitan Region.
Landmark buildings
with Schindler products
A Tencent Seafront
B Ping An Finance Center
C ICC
In addition to Tencent’s head office, he is

proud of the skyscraper that towers above
all the rest: At a height of 592 meters and
with 118 storeys, the new home of the
South Chinese insurance giant Ping An is -
Ping An, the fourth tallest
building in the world
the fourth tallest building in the world.
Schindler installed 33 double-deck eleva-
tors in the Ping An Finance Center. They
speed through the elevator shafts at a
rate of 7 meters per second, connecting
the four levels of the building. ‘This is
highly sophisticated technology,’ explains
Yigui Wei. ‘We are making our mark
throughout the city,’ he adds.
Ping An Finance Center

Headquarters
592 m
33 double-deck elevators

Tencent Seafront &

Great career opportunities for women
‘The career
prospects
for women are
generally just as
good as for men.’
Danny Huang
Client Service Team Manager
D anny Huang’s desk is located right

at the front of the open-plan office
in Schindler’s Shenzhen branch. She
With her hard work and precision,
Huang soon came to the attention of
her line manager. After only a few
A lot of women like Danny Huang have
made it to the top in business in China.
‘In this country, one‑fifth of all senior
manages the Client Service team for years, she was promoted to her current employees at Schindler are women,’
the Shenzhen region, which represents position. She doesn’t find this career says Huang. When it comes to promot-
one of the largest elevator and escala- advancement surprising: ‘In China, the ing young talent, one in every three are
tor markets in the world. career prospects for women are gener- women. Danny Huang points to a
ally just as good as for men.’ framed photo on her desk that was
Huang has worked for Schindler for taken at a meeting of Schindler team
15 years – a long time by Chinese ‘I’ve never had to think about the rela- leaders from around the world. Half of
standards. Employees generally switch tionship between professional success the Chinese delegation are women.
companies each time they want to and being a woman,’ says Huang. Both
take the next step on the career ladder. of her parents worked, and it was always
That is not the case at Schindler: clear to them that their daughter would
‘We have a low turnover rate in the go on to study and earn her own living.
team,’ says Huang.

Shaping cities
Milan reinvented

Shaping cities
Milan
CityLife
Top architecture meets

sustainability and q uality
M arco Beccati, Technical Director
of CityLife, beams with pleasure Residenze Hadid
as he is asked about his VIP neighbors. Residenze Libeskind
of life in the CityLife It is no secret that football stars, basket
Residential buildings
district. And the scene ball icons, and fashion designers have
moved into the CityLife residential
wouldn’t be complete development created by star architects
without Schindler. Zaha Hadid and Daniel Libeskind.
97 elevators

Shaping cities Milan
CityLife
’At first, the Milanese didn’t entirely didn’t waste any time in naming the CityLife has breathed new life into Milan.
trust us. They couldn’t imagine what this towers, christening them Il Curvo (The Located not far from the heart of the
dusty old part of town would look like Curved One), Lo Storto (The Twisted One), city, it represents the ‘green lungs’ of
once we had finished,’ explains Marco and Il Dritto (The Straight One). Two of Milan. This is the city’s second-largest
Beccati, who has been managing the the three towers, which reach a height of park and it has 5 kilometers of cycle
project for nine years. ‘Today, our district between 170 and 220 meters, are already paths and a metro station, with cars
has become a place to work and a place occupied, while PwC employees are due confined to driving and parking below
where the whole of Milan can relax.’ to move into the Libeskind building in ground. Of the 5 000 people who
2020. Schindler secured the order for Il already work in the towers, no fewer
In 2010, Schindler won the contract to Curvo in 2016. than 70% travel to work using public
supply elevators for the seven residential transport.
buildings designed by Zaha Hadid, with
their curves and rounded balconies, and CityLife has breathed How do you compete successfully in the
the eight buildings created by Daniel new life into Milan. global market? Key Account Manager
Libeskind, with their angular and asymmet- Paolo Cassani explains: ‘We weren’t
rical exteriors. The apartments were soon
sold or rented. Angelo Fumagalli, General
Manager of Schindler Italy, comments:
‘CityLife is a prestigious project that has
transformed Milan’s skyline. With its visi
bility and appeal that extends far beyond
Milan, CityLife is a must for every high-tech
company. We had to be part of it.’
CityLife’s landmarks – three high-rise

buildings designed by architects Daniel
Libeskind, Zaha Hadid, and Arata Isozaki –
are visible from far away. The Milanese
1 2
3 4

Milan Shaping cities
CityLife
offering standard products – we offered

the best solution. Our engineers support
our clients during the sales phase and
beyond. We are always transparent and
never compromise on quality. That’s why
our clients place their trust in Schindler.’
Schindler has experience of working on

renowned projects in Milan – in modern
and historic buildings alike. The company
has already made its mark in the equally
vast new business district Porta Nuova, and
in the Duomo – Milan’s famous cathedral.
‘We weren’t
offering standard
products
we offered the
–
best solution.’
Paolo Cassani
Key Account Manager
5 6
36 000 CityLife: Three high-rise buildings, Libeskind Tower

apartments and public parks
now occupy the former expo site.
Office building
m²
16 elevators
PORT Technology
175 m
2 escalators
1 Marco Beccati, Technical Director of CityLife

2 Schindler engineers at work
Libeskind Tower 3 Schindler elevators are also installed in
Milan’s cathedral
4 Angelo Fumagalli, General Manager of
Residenze Libeskind Residenze Hadid Schindler Italy
5 Elevators in the Residenze Hadid
6 Constructing the shell of the Libeskind Tower

Shaping cities Milan
CityLife
Suspended above the abyss

I nstallation chief Fabio Porta oversaw
the installation of all the Schindler ele-
vators in CityLife. He is clearly proud that
this demanding project has been success
‘I can’t stop fully completed. Porta explains: “It is the
myself from biggest construction site I’ve ever

worked on – with the tightest schedule.”
examining all Despite his 18 years at Schindler, one
the details.’ aspect of the project was new for Fabio
Porta: CityLife is one of the first projects
Fabio Porta in Italy to be carried out without scaf-
Installation Chief
folding. The installation engineers first
had to fit the suspension devices and
wall claddings in the building shell.
Using electric winches, they lifted the
components into place one by one in
order to fit the guide rails for the eleva-
tors. The cabin was then installed and
connected to the counterweight. Next,
the specialists connected the electrical
cables and mounted the doors.
What goes through Porta’s head when

he travels in an elevator? ‘I can’t stop
myself from examining all the details.
How does the display look? Which colors
were chosen? We work a lot with colors,
as it creates a sense of warmth. A good
design can help reduce a sense of claus-
trophobia.’
CityLife is one of the

first projects in Italy
to be carried out without
scaffolding.
One of the high-performance motors

for the Libeskind Tower is lifted by crane.

Milan Shaping cities
CityLife
’We made a good team’

What fascinates you about CityLife? Why is the Libeskind tower curved?
We have forged a link between the historic The goal was for all three towers to have
part of Milan and CityLife. Even with our their own character while being con-
modern design, we have been able to nected in some way. Our tower completes
bring about the renaissance and revitaliza- the composition on the site – as if it is
tion of the former exhibition site. CityLife embracing the two towers. This composi-
is one of the most important projects of tion is intended to echo the idea of a
my whole career. piazza. Our piazza is vertical and reaches
up towards the sky.
How did three star architects manage to
work together? The shape of Il Curvo didn’t exactly make
It was no problem. Zaha Hadid, Arata Isozaki life easy for Schindler’s engineers.
and our studio had similar ideas when it Why should we make life easy for them?
came to building a new district in an historic If the task was simple, we wouldn’t need
Yama Karim is a Partner at Studio Libeskind setting. Our concepts complemented to work with Schindler! (laughs). I regard
in New York. He is responsible for the master plan each other. We made a good team. Schindler as state of the art. I already use
for all Libeskind construction projects on the
CityLife site. Karim studied architecture at various the Schindler name almost like a synonym
renowned universities. He spent a year as a for elevators.
guest professor at the Swiss Federal Institute of
Technology (ETH) in Zurich.
How do people benefit from great
architecture?
The Residenze Libeskind with the Architecture has a huge influence on all
communal garden and garden bar aspects of life. It shapes our view of the
world, our character, and our well-being.
We experience every space differently
depending on its light, materials, and
colors. We are people, not machines.
‘I already use
the Schindler name
almost like a

synonym
for elevators.’
Yama Karim
Studio Libeskind, New York

Business review
40 Markets
46 Examples of significant orders
Megatrends drive growth Growth across all regions

and product lines
Group Executive Committee

From left: Christian Schulz, Daryoush Ziai, Egbert Weisshaar,
David Clymo, Carlos Guembe, Karl-Heinz Bauer, Andre Inserra,
Robert Seakins, Urs Scheidegger, Thomas Oetterli,
Paolo Compagna, Julio Arce

Business review
Advancing urbanization is the main global driver of Schindler’s

business. In 2018, the proportion of the world’s population
living in cities already reached 55%, according to studies by
the United Nations – almost double the figure in 1950.
Every second, two more people migrate from rural regions to
urban centers. It is expected that by the middle of this century,
two-thirds of the global population will reside in cities.
As a result of this trend, the density and height of buildings in metropolitan areas
is increasing. At the same time, the flow of people moving around cities is growing −
driving the need for urban mobility solutions. Efficient vertical traffic is shaping the
skylines of rapidly expanding global metropolises – making tall buildings easily
accessible.
The growth of the middle class and the aging of the population in industrialized nations
and emerging markets is generating additional demand for elevators and escalators.
The use of energy-efficient and user-friendly technologies in buildings is also increasing,
leading to a greater need to modernize outdated units. As one of the leading providers
of elevators and escalators, Schindler is part of this trend and is committed to shaping
a sustainable future.
Long-term strategic focus

Schindler’s strategy has a long-term focus with the aim of generating sustained value
for all of the company’s stakeholders. Its goal is to grow more strongly than the global
elevator and escalator market, while at the same time further increasing profitability.
Strategic initiatives support the realization of these objectives. Their main focus is on
the modularization of the product portfolio as well as the digitization of the business.
Modular concepts for elevators are a core strategic element of Schindler’s efforts
to enhance competitiveness. They lower the complexity of the product portfolio by
substantially reducing the range of components. Furthermore, modular product
platforms seamlessly close the gap between different product lines. The standardization
of key components leads to economies of scale and lower raw material costs and
increases quality. In addition, it will enhance the efficiency of the installation process
and service business in the medium term.
In its efforts to digitize the business, Schindler is concentrating on the further develop-
ment of the ‘Internet of Elevators and Escalators’ and ‘Schindler Ahead,’ as well as the
‘Digital Twin’ for elevators and escalators, which it began rolling out in 2018 as part of
a multiyear investment program.

Business review
Global position strengthened

The year 2018 saw a continuation of the market trends that had already emerged
in previous years, as challenges intensified. Despite material costs and wage inflation,
continued pricing pressure, and the return of foreign exchange headwinds, Schindler
generated strong growth and maintained stable margins. Most importantly, Schindler
further strengthened its global position through strategic investments and by acceler-
ating innovation.
Order intake and order backlog

Overall market demand for new installations increased slightly around the globe in
the reporting year. In China, there was a modest increase in demand, while India
returned to growth. The strength of the North American market was undiminished,
and South America benefited from higher volumes in Brazil. The EMEA region
experienced robust levels of demand in both Northern and Southern Europe.
Order intake rose by 6.2% to CHF 11 669 million (previous year: CHF 10 989 million),
corresponding to a growth of 6.6% in local currencies. The Americas region achieved
the strongest increase, followed by the EMEA and Asia-Pacific regions. The proportion
of major projects rose substantially compared to the previous year.
As of December 31, 2018, the order backlog was CHF 8 618 million, equivalent to
an increase of 6.3% (+9.7% in local currencies) compared to the order backlog of
CHF 8 106 million as of December 31, 2017.
Revenue
Schindler generated revenue of CHF 10 879 million in 2018 (previous year: CHF 10 179
million), corresponding to a growth of 6.9%, or 7.3% in local currencies. Foreign
exchange headwinds had a negative impact of CHF 44 million. The largest regional
contribution came from the Americas, followed by the EMEA and Asia-Pacific regions.
Operating profit (EBIT)

Operating profit (EBIT) rose by 6.9% to CHF 1 269 million (previous year: CHF 1 187
million), equivalent to a growth of 7.5% in local currencies. The EBIT margin reached
11.7%, in line with the previous year. Continued operational progress offset pricing
pressure as well as material costs and wage inflation. Before restructuring costs of
CHF 26 million (previous year: CHF 35 million), the EBIT margin was 11.9% (previous
year: 12.0%).

Business review
Net profit and cash flow from operating activities

Net profit increased by 14.0% to CHF 1 008 million (previous year: CHF 884 million),
driven by the improved operating result and a tax settlement of CHF 60 million. Net
profit before the tax refund increased by 7.2% to CHF 948 million. Cash flow from
operating activities increased to CHF 1 005 million (previous year: CHF 810 million).
Order backlog Revenue

2018 2017
2018 2017
l Asia-Pacific 38% 39% l Asia-Pacific 27% 27%
l Americas 31% 30% l Americas 28% 29%
l EMEA 31% 31% l EMEA 45% 44%

Markets
Business review
Asia-Pacific
The Chinese new installations market grew slightly and other
markets in the region also generated growth.
China
China saw a slowdown in economic growth, and uncertainty increased as a result of
the trade dispute with the USA. In addition, developments in the construction sector
continued to be impacted by measures to prevent real estate speculation. Despite this,
the world’s most important elevator and escalator market grew slightly in the reporting
year – primarily in the residential construction segment. In contrast, the commercial
sector continued to experience high vacancy rates and declining volumes, especially
in mid-sized and smaller cities. Projects were delayed as a result of ongoing liquidity
shortages among real estate developers. The Chinese market remained highly com
petitive – particularly in respect of major projects.
Schindler pursued its growth strategy and achieved above-market growth in the new
installations business in this challenging environment. The service and modernization
businesses generated high growth rates. On the campus in Jiading, Shanghai, Schindler
opened a new escalator step plant, thereby completing its production infrastructure
in China.
India
In the reporting year, the Indian economy benefited from a good macroeconomic
environment, policies aimed at promoting stability, and reforms such as the simplification
of the tax system and measures to combat black market trading. The construction
industry benefited from advancing urbanization as well as from investments in
infrastructure and the construction of social housing. The commercial real estate
sector also generated growth.
Schindler was able to benefit from these favorable conditions, achieving strong
growth in the new installations business as well as in the service and modernization
businesses. A new escalator plant was opened in Pune.
Southeast Asia and Australia

Markets in Southeast Asia displayed differing trends. Many markets were supported
by continued urbanization and investments in infrastructure and social housing, while
the commercial real estate sector displayed a downward trend.
Schindler performed in line with the market and achieved growth in the service and
modernization businesses in particular.
40 | Schindler Group Review 2018 | Markets

Business review
Order backlog Revenue Headcount

in CHF million in CHF million as of December 31
3 305 2 935 24 594

38% 27% 38%
of the Group of the Group of the Group

In local
2018 2017 Δ % currencies
Revenue (in CHF million) 2 935 2 769 6.0 6.5
Production sites

R&D, IT Services, Digital Business Hub

Countries with Schindler Group companies are shown below

South Korea
Xuchang
China
Taiwan
India
Myanmar
Laos
Thailand Vietnam
Cambodia Philippines
Malaysia Brunei
Singapore
Pune Suzhou Shanghai
Indonesia
Australia
New Zealand
Schindler Group Review 2018 | Markets | 41

Business review
The Americas
Growth in the region was supported by the undiminished
strength of the US market and signs of a recovery in Brazil.
North America
The US construction sector experienced moderate growth. The continuing trend
towards urbanization had a positive impact on the demand for apartment buildings.
In the institutional buildings sector, an acceleration of activity was visible in the leisure
and education segments in particular. In contrast, there was a slight slowdown in
commercial properties, hotels, and shopping malls.
Against this backdrop, Schindler further strengthened its market position and
increased order intake. Growth was supported by the sale of elevators such as the
machine room-less model of the Schindler 3300 and the Schindler 5500 for the
mid-rise segment.
Latin America
In most markets in Latin America, demand in the new installations business developed
positively. After three years of recession and declining unit sales, demand in Brazil
stabilized at a low level and the first signs of a recovery emerged.
Schindler achieved a positive performance, with an increase in order intake compared

to the previous year. In Brazil, Atlas Schindler celebrated its centenary. Schindler
succeeded in further improving its market position through product innovations and
the continued development of services. In addition, the plant in Londrina was expanded
to create a regional production and logistics hub.

Business review

2 683 3 047 14 600

31% 28% 23%

In local
Production sites



Randolph
Canada
USA Morristown
Clinton
Mexico
Hanover
Costa Rica
Panama Venezuela
Columbia
Londrina
Peru
Brazil
Chile
Uruguay
Argentina
São Paulo

Business review
EMEA
The positive trends in Northern and Southern Europe continued
and Schindler generated growth in both new installations and
the service business.
The construction industry in Northern Europe experienced strong levels of activity.
However, the high degree of capacity utilization, high levels of employment, and the
shortage of skilled workers on construction sites led to some challenges in the
execution of projects. The development of the elevator and escalator market was
generally very solid, driven primarily by residential construction. Growth slowed in the
commercial real estate sector. In terms of regional developments, Germany displayed
very positive trends, and most markets in Eastern Europe grew compared to the
previous year. In the UK, uncertainty surrounding Brexit persisted. Markets in Southern
Europe mainly benefited from the strong residential construction sector and experienced
predominantly robust growth, with the exception of Turkey. Overall, the new installations
business in the Middle East achieved growth, although developments varied between
individual markets.
Schindler was able to benefit from the favorable operating conditions in Europe and
further strengthened order intake. The service and modernization businesses generated
a solid contribution and were supported by several acquisitions of smaller or mid-sized
service companies. In the Middle East, Schindler also saw positive trends in the new
installations and service businesses.

Business review

2 630 4 897 25 292

31% 45% 39%

In local
Production sites


Headquarters, Holding


Hergiswil Ebikon Berlin Vienna
Island
Finland
Norway Estonia
Sweden Latvia
Lithuania Russia
Irland Danmark
UK Netherlands Poland
Belgium Luxembourg Czech Republic
Germany Austria Slovakia
Switzerland Slovenia Hungary
Liechtenstein Rumania Ukraine
France Croatia Bulgaria
Andorra Monaco Italy Bosnia-Herzegovina
Zaragoza Portugal Serbia
Spain Greece Turkey
Malta
Morocco Lebanon
Israel
Bahrain
Egypt Qatar UAE
Saudi Arabia
Locarno Dunajská Streda

Kenya
Tanzania
Namibia
Botswana
South Africa

Examples of
Business review
significant orders
Global business, local projects

Schindler’s global business is the sum of numerous
local projects. The overview on the following pages features
examples of significant orders.
Asia-Pacific Americas
Beijing Daxing International Scotia Plaza,
Airport, China Toronto, Canada
172 elevators 36 elevators
275 m
62 moving walks 12 escalators
EMEA
New Munch Museum,
Oslo, Norway
8 elevators
16 escalators
46 | Schindler Group Review 2018 | Examples of significant orders

Pondok Indah Mall 3, shopping mall, Jakarta, Indonesia Lulu Mall, shopping mall, Lucknow, India
44 elevators, including 16 Schindler 7000, 27 Schindler 5500, 20 Schindler 5500 elevators, 23 Schindler 9300 escalators, and
and 1 Schindler 2600 2 Schindler 9500 moving walks
Beijing Daxing International Airport, Beijing, China

172 Schindler 5500 elevators and 62 Schindler 9500 moving walks
Victoria Dockside, office building 80 Collins Street, commercial building,

and hotel, Hong Kong SAR, China Melbourne, Australia
64 elevators, including 27 Schindler 7000 40 elevators, including 9 double-deck Schindler 7000,
and 36 Schindler 5500, as well as 1 Schindler 7000, and 11 Schindler 5500,
2 Schindler 9300 escalators as well as 19 elevators modernized with
The PORT Technology and 2 Schindler 9300 escalators
Schindler Group Review 2018 | Examples of significant orders | 47

Midtown, office and commercial building, Guadalajara, Mexico Scotia Plaza, commercial buildings, Toronto, Canada
28 elevators, including 4 Schindler 7000 and 24 Schindler 5500, 36 elevators – of which 27 with The PORT Technology – and 12 escalators
as well as 28 Schindler 9300 escalators and 4 Schindler 9500 moving walks
One Manhattan West, office building, New York, USA

41 elevators, including 39 Schindler 7000 – of which 30 with
The PORT Technology, and 2 Schindler 5500
Yachthouse Residence Club, residential buildings, Comcast Technology Center,

Balneário Camboriú, Brazil office building, Philadelphia, USA
17 elevators, including 10 Schindler 7000 with The PORT Technology, 44 elevators, including 31 Schindler 7000 –
2 Schindler 5500, and 5 Schindler 3300 of which 26 with The PORT Technology,
11 Schindler 5500, and 2 Schindler 330 A,
as well as 10 Schindler 9300 escalators

One Crown Place, office and residential building, London, UK The Mark, office building, Bucharest, Romania
17 elevators, including 16 Schindler 5500 – 11 with The PORT Technology 13 Schindler 5500 elevators, of which 11 with myPORT
New Munch Museum, Oslo, Norway
Estudio Herreros / Kultur- og idrettsbygg Olso KF

8 Schindler 5500 elevators and 16 Schindler 9300 escalators
Imperial Avenue, residential building, Dubai, United Arab Emirates Matrix Office Park, office buildings, Zagreb, Croatia
20 elevators, including 7 Schindler 7000, 7 Schindler 5500, 8 Schindler 3300 elevators, including
and 6 Schindler 3300 2 with The PORT Technology

Business review
Further significant orders by regions/territories in Asia-Pacific

Linyi – One and Two Cikarang
Australia – Linyi Wuyue Plaza, Pacific Place, – Chadstone Cikarang,
shopping mall commercial buildings residential building
Melbourne Nanjing – Jardine House, Jakarta
– M-City, – Wuyue Plaza, commercial building – Transpark, projects
residential buildings shopping mall Macau SAR Transpark Cibubur,
– 405 Bourke Street, Ningbo – Concordia, lot 9, Transpark Bekasi,
office building – Ningbo Metro, line 4, residential building Transpark Bintaro, and
Perth various stations Taiwan region Trans Studio Bali,
– Forrestfield–Airport Shanghai – Xing Fu Fa, residential commercial buildings
Link, various stations – Shanghai Metro, buildings, Kaohsiung – Rajawali Place,
– Westralia Square, line 14, Pudong – Taichung Shuinan commercial building
office building section, various A-MART, commercial – Sawangan Mall,
Sydney stations building, Taichung shopping mall
– 4 Parramatta Square, – Shanghai Zhenru – Fubon Changchun – Pondok Indah Mall 3,
office building Sub-Central Business Hotel, Taipei shopping mall
– Quay Quarter Tower, District, office and – Honhui Group,
office building commercial buildings projects I-TOWER,
– S11 Block, villas Honhui Rueiguang Malaysia
Shenzhen Plaza, Hyatt Place,
China – Shenzhen International Honhui Plaza, Taipei Klang
Convention and – KSL City Mall,
Beijing Exhibition Center shopping mall
– Beijing Daxing – Dazu Laser Intelligent India Kuala Lumpur
International Airport Manufacturing Center, – Bukit Jalil Mall,
– Asian Infrastructure office building Allahabad Pavilion, shopping mall
Investment Bank, Shenyang – Allahabad Airport – Triterra Metropolis,
headquarters, office – Shenyang Metro, Bangalore office buildings
building line 10, various – Pura West End, – Metropolis 7B2, multi-
Changsha stations residential buildings functional buildings
– Wuyue Plaza, Shijiazhuang – DivyaSree Technopark – Ibarat Duta Solaris 3,
shopping mall – Shijiazhuang Metro, SEZ, commercial residential buildings
Chengdu line 3, various stations buildings – Majestic Maxim
– Chengdu Metro, Suzhou – Suncity Gloria & Cheras,
line 5, various stations – Luneng Taishan No. 9, Arcadia, residential residential buildings
Cixi villas buildings – Sunway Avila,
– Cixi Wuyue Plaza, Tianjin Hubballi residential buildings
shopping mall – Tianjin Rong Jin Ting – Akshay Sky Mall, – Sunway Velocity Two,
Foshan Lan Yuan, residential shopping mall multifunctional
– Guotong Plaza, buildings Nagpur buildings
shopping mall Xuzhou – Nagpur Metro, various – TRX Mall,
Fuzhou – Xuzhou Metro, line 1, stations shopping mall
– Shenglong Global various stations Noida – TRX Affin Bank,
Center, office and Zhengzhou – Greater Noida Metro commercial building
commercial building – Phoenix, blocks B and Rail, various stations Muara Selatan
Hohhot C, residential buildings Lucknow – KTCC Mall,
– Hohhot Metro, line 1, Hong Kong SAR – Lulu Mall, shopping mall shopping mall
various stations – Yau Tong In Land, Nilai
Jinan No. 44, residential – GD Pavilion,
– Dongying Optics buildings Indonesia residential buildings
Valley Future City, – Yuen Long Town, Petaling Jaya
office buildings lot 510, residential Bali – Uptown 8 Tower,
Jingshan buildings – Hotel Shangri-La Villa office building
– Kangyuan Jin Zun Fu, – Ap Lei Chau Batam
residential buildings Residential, lot 136, – Grand Batam,
Jurong residential building shopping mall
– Wuyue Plaza,
shopping mall

Business review
New Zealand Thailand
Auckland Bangkok
– Westfield 277, – Rama 4 Home Office,
Newmarket, commercial buildings
commercial buildings – The Obsidian,
Christchurch residential buildings
– Christchurch Convention – Muang Thai Office at
Centre Sukhumvit Road,
Wellington office building
– Bowen Campus, – Intrarat Hospital
Bowen State Building, – Oriental Residence
and Charles Fergusson Bangkok, commercial
Tower, office and building
commercial buildings Chiang Mai
– The New Concept Pool
Villa Garden View,
Philippines residential buildings
Nakhon Sawan
Caticlan – Radiation & Surgery
– Marriott Hotel Building, hospital
Clark Global City
– West Aeropark,
phase 2, Vietnam
office buildings
– Widus Tower 4, Hanoi
expansion, hotel and – To Hop TM, VP Va Nha
casino O De Dan, residential
Paranaque buildings
– Grand Westside Hotel – Starlake, residential
buildings
– Sunshine Center,
Singapore phases 1 & 2,
residential buildings
– Mandai, bird park Ho Chi Minh City
– Woodlands Health – Pmh Cr 1 and 2,
Campus, hospital phase 2,
– Parc Esta, residential commercial building
buildings – Coop Mart,
shopping mall
– Alpha 2–4,
South Korea residential buildings
– Vinhomes Central
Bucheon Park,
– Queen’s Park Bucheon residential buildings
Okgil, complex mall – Khu Nha O Xa Hoi
Suwon Hung Phat,
– Suwon Convention residential buildings
Center – The Sun, residential
building
Nha Trang
– Swisstouches La Luna
Resort, hotel

Business review
Further significant orders in the Americas

Milwaukee, WI
Brazil Mexico – Milwaukee Center
Tower, office building,
Brasilia Mexico City modernization
– Banco do Brasil, – Distrito Santa Fe, New York, NY
headquarters, office and commercial – 335 Madison Avenue,
office buildings buildings office building,
Rio de Janeiro Monterrey modernization
– Centro Empresarial – Torre Loma Larga, – One Penn Plaza,
Cidade Nova – office and commercial commercial building,
Teleporto, buildings new installation and
commercial building Riviera Maya modernization
São Paulo – The Waldorf Astoria Orlando, FL
– Parque da Cidade, Hotel – Hyatt Regency Grand
Gleba B, office buildings – Hilton Riviera Maya Cypress Hotel,
– Tri Mais Hiper Center, Hotel maintenance contract
shopping mall and Philadelphia, PA
office building – Comcast Technology
USA Center, office building,
maintenance contract
Canada Bal Harbour, FL Salt Lake City, UT
– Bal Harbour Shops, – Salt Lake City Inter
Toronto shopping mall, national Airport, North
– City of Toronto, maintenance contract Concourse, phase I
various municipal Charlotte, NC Santa Ana, CA
government proper- – Atrium Health, – MainPlace Mall,
ties, maintenance hospital, maintenance shopping mall,
contract contract maintenance contract
– Spectrum Center, Virginia
sports arena, – George Mason
Colombia maintenance contract University,
Chicago, IL maintenance contract
Barranquilla – 321 North Clark, office Nationwide
– Marriott Hotel building, moderniza- – Aimbridge Hospitality,
Bogotá tion and maintenance hotel, maintenance
– Caracas Avenida Apar- Frisco, TX contract
tamentos, residential – Dallas Cowboys World – E&I Cooperative
buildings Headquarters, Services, various
– Secretaría Distrital de maintenance contract colleges/high schools,
Hacienda, commercial Huntington Beach, maintenance contract
buildings, CA – JCPenney, retail stores,
modernization – Pacific City, shopping maintenance contract
Cali mall, maintenance
– Condomino La Gran contract
Via, residential Las Vegas, NV
buildings – Miracle Mile Shops at
Medellín Planet Hollywood
– CROSS Business Resort & Casino,
Center, office and shopping mall,
commercial building maintenance contract
– SWISS Living Suites, Los Angeles, CA
residential buildings, – Los Angeles Interna-
maintenance contract tional Airport,
Various cities Terminal 1.5, South-
– Cencosud Columbia west Airlines
S.A., commercial
buildings,

Business review
Further significant orders in EMEA
Austria France Latvia Romania Spain United Arab Emirates
Steyr Lyon Riga Bucharest Barcelona Abu Dhabi

– Hey Steyr, – La Part-Dieu, – Gustava Zemgala, – Blue Rose Office Park, – Finestrelles, – Soho Square,
shopping mall commercial building office building office buildings shopping mall multiuse building
Narbonne – Alfa, shopping mall – Ana Tower, Madrid Dubai
– Clinique Le office building – Riu Hotels & Resorts – Al Mamzar Park Hotel
Bulgaria Languedoc, hospital/ – IKEA, shopping mall – Julián Camarillo, – Imperial Avenue,
medical facility Lithuania office building residential building
Sofia Neuilly-sur-Seine – Centro Canalejas, – Town Square
– Sky Fort, – Clinique de Neuilly, Vilnius Serbia commercial building development 35,
office building hospital – Saltoniškių 7, phase 3, – Ritz Hotel four residential towers
Paris office building Belgrad – Torre Rioja, – Silicon Oasis, Avenues
– Paris Expo, Pavilion 6 – Ukmergės 219, – Ada Mall, shopping office building Mall, shopping mall
Czech Republic – Boccador, shopping office building mall Various cities – Bluewaters
mall – Santaros klinikos, – Vithas, hospitals, Development,
Prague Saint-Étienne hospitals, modernization maintenance contract multiuse building,
– Bořislavka, shopping – Le Steel, office buildings Slovakia maintenance contract
mall, office, and – Duja Tower, residential
commercial buildings Netherlands Bratislava Switzerland building, maintenance
– Telehouse, Germany – Sky Park, residential contract
office building Amsterdam buildings Basel
– Churchill, Dresden – Schiphol Airport – Rezidencia Nido, – Roche, Bau 2,
residential buildings – Bosch, industrial residential buildings office building United Kingdom
Vimperk buildings – Roche, research and
– Město Vimperk, Hamburg Poland development buildings London
residential buildings – Olympus Campus, Slovenia – Roche, BSN, service – 80 Fenchurch Street,
office buildings Szczecin buildings commercial building
Karlsruhe – Posejdon, shopping Ljubljana Berne – One Braham,
Croatia – KASIG, public mall, hotel, and – Šiška, shopping mall – V-Bahn, railway station commercial building
transport commercial buildings – Citypark, shopping mall Zurich – 60 Curzon Street,
Zagreb Nationwide Warsaw – Police and judicial residential building
– Matrix Office Park, – Deutsche Bahn, – Galeria Młociny, administration – Triton Square,
office buildings various stations shopping mall South Africa building, office building commercial building
Zielona Góra – Blackwall Reach
– SM Zielonogórska, Cape Town Poplar, residential
Egypt Italy residential buildings – Eskom, headquarters, Turkey building
office building, – Abbey Wharf Barking,
Giza Milan modernization Ankara residential building
– Arkan Plaza, extension, – Metro, line 4, Portugal Johannesburg – Başkent Emlak Konutları, – Victoria Way,
shopping mall, hotel, various stations – Steyn City, residential residential buildings residential building
office, and residential – Fiera Milano, expo area Almada and office buildings Istanbul
buildings – Porta Nuova Bonnet – Almada Forum, – 144 Oxford Rd, – Pendik–Sabiha Gökçen
New Cairo Tower, office building shopping mall, office buildings Airport metro line,
– 90 Avenue, residential Naples maintenance contract – Deloitte Head Office, various stations
buildings – Hilton Hotel Coimbra office building – Media Center, press
– Madinaty 8 and Turin – Universidade de – Sandton City, center and
Madinaty B10, – Eataly Green Pea, Coimbra, shopping mall office buildings
residential buildings supermarket maintenance contract – Yedi Mavi,
– Sodic Easttown, Cruise ships Porto residential buildings
block B, – 6 cruise ships for – NorteShopping, – IFM Vakıf GYO,
residential buildings Viking Cruises, shopping mall office buildings
New Giza Holland-America Line, Madeira Izmir
– Jasper Wood and Norwegian Cruise – Instituto Segurança – Hilltown,
Jasper Lake, Line, MSC Social da Madeira, shopping mall
residential buildings public building,

Innovation
and technology
By 2030, the world’s urban population

will increase by around one billion.
Schindler is prepared for this next phase
of global urbanization. The company is
anticipating the needs of people and is
putting in place structures and technical
innovations to enable better quality of life –
benefitting people who want to lead a
safe, pleasant, and comfortable life in
constantly expanding cities.
Schindler is driving forward the digital

transformation of elevators, escalators,
and moving walks. Every phase in the life
cycle of a unit is being digitized:
– The design, engineering, and production
phases with ‘Digital Twin’ and Building
Information Models (BIM)
– Installation and the construction
process with R.I.S.E
– Control and functionality with
The PORT Technology
– Maintenance, safety, design, and
engineering with ‘Schindler Ahead’
As a global company, Schindler can

develop new technologies simultaneously
in multiple R&D centers around the world.
The way Schindler thinks and acts is inter-
connected. All data and information are 1
shared and are accessible to all of its
centers of expertise at all times. Employees 2
have state-of-the-art technology at their
fingertips and they are invited to contribute
their own ideas. This makes Schindler an
attractive employer that offers an exciting
platform for talented professionals from
around the globe.
1, 2 New technologies are simultaneously

developed and tested around the world

Innovation and
technology
Digital Twin – a digital avatar undergo virtual testing in every possible

Every elevator and every escalator will form at an earlier stage. All instructions,
have a digital virtual twin. A ‘Digital Twin’ parts, and maintenance activities are
is a data set that contains a digital replica recorded digitally for each specific unit
of a unit that physically exists. It includes and are fully traceable – allowing for more
all the information of an installation about flexible production and more efficient
processes and systems that is needed for maintenance.
the specification, construction, manu
facturing, installation, and maintenance ’Digital Twin’ integrates elevators and
of the unit through its entire life cycle. In escalators into Building Information
‘Digital Twins’, all the actions and proce- Models (BIM) – during the construction
dures involving the unit are coupled with phase and throughout the building’s life
the real life product. This leads to opti- cycle, including the project management,
mized processes and shorter development cost management, and building manage-
times since the elevators and escalators ment phases, as well as the operation of
that are to be developed can already the unit.
Installation and maintenance

– Accurate data for every installation
– Paperless instruction to the field Sales and ordering
– Permanent monitoring – Visualization of options
– Feedback and solution of quality – Configuration to customer requests
problems – BIM (Building Information Model)
‘Digital Twin‘
– Digital continuity
– Single source of data
Industrialization Engineering
and supply chain – CAD, 3D methodology
– Synchronized data flow – Simulation and virtual testing
– Supplier integration – Requirement engineering
– Process simulation and optimization – Design for manufacturing,
installation and maintenance

Innovation and
technology
R.I.S.E – robots for tough jobs R.I.S.E consists of a lightweight platform

Schindler has launched a breakthrough carried by the robot, an autonomously
Robotics Installation System for Elevators controlled winch that lifts the platform,
(R.I.S.E). The autonomous and self-climbing and a brace system that the robots can
robots facilitate the safe and precise lock between the walls to create a stable
installation of elevators, especially in high- position for their work. A laser scanner
rise buildings. Working with universities records the robot’s position in the shaft
and industry partners, the R.I.S.E team has before it begins drilling.
automated repetitive, physically demanding
work. The robots drill holes in concrete The innovative high-tech R.I.S.E marks
walls and set anchor bolts that give a breakthrough in the digitization of
greater precision when installing guide the elevator business through the roboti-
rails. The system is suitable for use in zation of construction processes and
demanding working conditions and signi by creating a digital connection between
R.I.S.E in operation
ficantly increases employee safety. The planning and execution. At the same
available prototype solution will now be time, it leads to security and quality
industrialized and tested with selected improvements on construction sites
customers. while optimizing installation times.
myPORT – the portable intelligent myPORT is designed as a modular system

traffic management system that can be tailored to all needs –
Thanks to a specific smartphone app, rapidly, securely, and individually. Even
user access, navigation, and transportation visitors invited to the building receive a
through a building can be individually temporary access code (video color
defined and customized. code) via instant messaging that they
can use as soon as they reach the
myPORT is based on the PORT Transit entrance and as they move through the
Management System that intelligently building to reach their destination floor.
combines traffic management with access myPORT has already been installed in
control within buildings, allowing for a many buildings around the world.
time saving of up to 40% during passenger
embarking and disembarking. When
authorized building occupants identify
themselves at the entrance to the building
using their smartphone, they can then
follow the optimal route through the
building to reach their destination floor.
Access is provided using video color coding

Innovation and
technology
Schindler Ahead – the networked At its center is the ‘Ahead Cube,’ a smart InTruss – the inner structure
ecosystem communication gateway installed on each preserved
The cloud-based digital platform connected unit. The ‘Ahead Cube’ runs This technology enables existing escalators
‘Schindler Ahead’ is the world’s first analytics and transmits data. Over-the-air to be upgraded with minimal downtime.
digitally connected closed-loop main (OTA) functionality ensures that the During the modernization process, the
tenance, emergency, and information product is always up to date. existing ‘skeleton’ is retained and only
system for elevators and escalators. aged parts are replaced. The escalator is
This powerful machine-learning-supported ’Schindler Ahead’ can connect elevators then equipped with state-of-the-art tech-
system offers a predictive maintenance and escalators from all manufacturers and nology and electronic systems. This pro-
service for customers. It increases brands – an attractive prospect. prietary approach means that construction
the availability of the units (Uptime) and work is minimized and customers can
accelerates product development. regain use of their equipment with minimal
In addition, ‘Schindler Ahead’ enables downtime. In addition, the performance
customers, service technicians, and and energy efficiency of the unit – and its
customer contact centers to access entire aesthetics – are improved.
information (Insights) in real time, and a
range of personalized solutions ensures
greater convenience for passengers.
Closed loop system Customer benefits Modernization of an escalator using ‘InTruss’
Facility Uptime
manager
Connected
products Insights
Passenger
Convenience
Building
owner
Contact
center
Technician

Sustainability
Schindler moves more than one billion To achieve these objectives, our sustain
people each day. And not just vertically – ability strategy focuses on six areas in The Sustainability Report produced
we connect people in a variety of ways. which we can generate the greatest in accordance with GRI guidelines is
available under: www.schindler.com/
We contribute to mobility in the urban possible impact. Schindler’s effort has
about-schindler/sustainability
world and make everyday life easier. With been recognized with the inclusion in the
our products and services, we have our SXI Switzerland Sustainability 25® Index
finger directly on the pulse and shape the on the SIX Swiss Exchange, which is
way people live today – and will live in composed of the 25 most sustainable
the future. Schindler strives to minimize its companies on the SMI Expanded Index.
use of natural resources, invest in people, Schindler also subscribes to the Carbon
and ultimately make a positive contribution Disclosure Project (CDP).
to society. We want to create value for
people and permanently improve the
quality of life in cities.
Six priorities
Enhance safety
Pioneer smart
urban mobility
Increase
Create value
sustainability
in communities
performance
of suppliers
Attract diverse
Lower
talents
vehicle fleet
emissions

Sustainability
Enhance safety Create value in communities Partnership with Habitat for Humanity®
in the USA and India
Passenger and employee safety is one Schindler not only moves people. We Inspired by the successful project carried out in
of our company’s core values. More also assume our social responsibility with Morristown, New Jersey, USA, in 2017, employees
than one billion passengers and more a coordinated focus in three main areas: in New Holland, Ohio, USA, volunteered to work
on renovation projects with their local Habitat for
than 64 000 employees put their trust in Humanity® organization. In India, Schindler employees
Schindler each day. We work hard to Vocational education and training – spent their vacation building five homes in New
guarantee and continuously improve the To achieve our ambitious growth targets, Delhi as part of the Schindler volunteering project
‘Evolve.’
safety of our products. The same applies Schindler is partnering with government
to safety at work. Our objective is to bodies to invest in the next generation of Tour de Schindler – cycling to support the
fight against cancer
increase safety in the workplace and to professionals. More than 30 programs are
The Tour de Schindler 2018 attracted 22 cyclists
reduce the ‘total case rate’ by a further underway to help 2 000 young people who covered a total distance of 830 kilometers from
20% by 2022. from around the globe to begin a career The Hague to Berlin, cycling between 150 and
330 kilometers each day. Schindler employees
and improve their career opportunities. pedaled across Europe in support of a good cause,
We also support education outside the as they do each year. As part of this event,
company, with programs such as ‘Igniting Schindler and the participants donated to cancer
support groups in Germany and the Netherlands.
Minds’ in India.
Schindler ‘Igniting Minds’ scholarship program
in India
In India, Schindler has launched an award-winning
program – ‘Igniting Minds’– to promote the
technical training of young people. Scholarships
are awarded to talented students at engineering
Attract diverse talents and ITI colleges – with more than 700 graduates
Schindler promotes an inclusive culture having benefited to date. Schindler wants to award
in which we value our employees, with 1 000 scholarships by 2020.
their different backgrounds, skills, and

ideas. To further increase this diversity
and measure the progress achieved, we
have established a Diversity Council
In Switzerland, around 80 Schindler
across all geographic regions. Schindler apprentices complete their
also launched ‘Women in Leadership’ – vocational education each year.
a program to increase the number of
women in management positions. Employee volunteering – Our
Within our pipeline of candidates for employees are directly engaged in their
leadership positions, we want to local communities. We encourage them
increase the proportion of women to to engage in volunteering and to inspire
25% by 2022 and in addition we want others through their work.
to provide a work environment where
our employees find the right balance Donations – Schindler supports a variety Jardine Schindler supports projects in Myanmar
between their professional commit- of projects around the world and pro- and Vietnam
ments and their personal interests. As a motes the further development of local Children living in a village in Myanmar were able
to reach for paintbrushes themselves to paint their
global company, we address diversity in communities. new school thanks to the ‘Paint the School Day’
all its forms. Gender diversity has been initiative financed by Jardine Schindler and two local
identified as an immediate objective and NGOs. In Hanoi, volunteers from the local Schindler
branch collected clothing, food, toys, and books to
we intend to expand the scope of our help families in the remote region of Yen Lap.
initiatives.

Sustainability
Pioneer smart urban mobility

With ideas and solutions focused on the
future, Schindler is a pioneer in the field of
intelligent mobility.
The digitization of the business is well

underway. The Internet of Things (IoT)
connects buildings with people and opens
the way for a whole series of new products
and services. Our response to digital
change is ‘Schindler Ahead’, which today
already offers intelligent digital solutions
and connects our elevators and escalators
with passengers, service technicians, and
customer contact centers. Schindler will
continue to drive forward smart urban
mobility and by 2022 over half a billion
people per day will travel on our digitally
connected elevators and escalators.
The ‘Ahead ActionBoard’ provides customers
with greater transparency about their units.
Lower vehicle fleet emissions Increase sustainability performance

The installation, maintenance, and of suppliers
modernization of elevators and escalators Schindler wants to achieve continuous
is an important part of our business as a improvements in the sustainability of the
service provider. Schindler has a global supply chain. We systematically evaluate
fleet of around 23 000 cars, which suppliers based on their environmental,
accounts for the majority of our direct labor, and business practices, and we
energy consumption. Service vehicles are work with them to develop long-term
continuously being replaced with more improvement plans. By 2022, we will
environmentally friendly models, and have independent sustainability assess-
technological advances are rapidly incor- ments for all suppliers accounting for
porated into the fleet. Service technicians 75% of our component purchases.
use digital tools to optimize their routes
to destinations – generating further
reductions in emissions. Alternative trans-
port solutions such as public transport,
car sharing, and even bicycles form part
of our logistics concept. Our target is to
reduce fleet CO2 emissions by 25% by In Shenzhen’s inner city, service
2022 compared to 2017 levels. technicians cycle to their destination.

Sustainability
We care about the safety of our

employees
Safety is the most important value.

Workshops known as ‘Schindler Safety
and Health Awareness Days,’ which are
regularly held at Schindler branches
around the world, play a key role.
At these workshops, employees learn

to regard their safety as a personal asset
and they practice a feedback culture
among colleagues. These events encour-
age them to think about risks and
potential consequences, and to reflect
and improve on their own personal
conduct – not only in the workplace but
also when they are on the move or at
home.
Thinking ahead – acting today:
With Swissloop, Schindler supports
a futuristic transport concept
Travel from one city to the next at a

speed of 1 200 kilometers per hour – is
this science fiction or soon a reality?
Hyperloop is a new type of mobility con-
cept that allows passengers to travel
through vacuum tubes in magnetic levi-
tation pods – without generating any
carbon emissions. In 2018, ‘Swissloop’ –
a team of talented students from Swiss
universities – took part in the Hyperloop Members of the Swissloop team and
Pod Competition to build the fastest Schindler apprentice Timo Lindegger
pod. The team was supported by the examine components produced by
Schindler’s vocational training team.
Schindler vocational training team in
Ebikon, Switzerland. As part of their
training, Schindler apprentices produced
almost 200 molded parts for the
Swissloop pod. Schindler fosters excep-
tional commitment and forward-thinking
among young people. This is the only
way of creating pioneering approaches
for smart urban mobility.

Information for our shareholders
63 Five-year overview
66 Key figures registered share/participation certificate

Five-year overview
Information for
our shareholders
In CHF million 2018 Δ % 2017 Δ % 2016 Δ % 2015 Δ % 2014 Δ %
Order intake and order backlog

Order intake 11 669 6.2 10 989 5.9 10 374 4.1 9 967 –0.1 9 979 5.5
Δ % in local currencies 6.6

5.5
4.6
4.6
7.8
Order backlog 8 618 6.3 8 106 1 1

10 004 6.8 9 364 1.1 9 263 20.0


6.5
7.9
15.4
Income statement

Revenue 10 879 6.9 10 179 5.1 9 683 3.1 9 391 1.6 9 246 4.9

4.6
3.6
6.7
7.3
Operating profit (EBIT) 1 269 2 6.9 1 187 2 4.8 1 133 2,4 13.1 1 002 2 –12.0 1 138 2,6 27.0
in % 11.7
11.7
11.7
10.7
12.3
Net profit 1 008

884
823
747
902
Net profit before exceptional items 948 3

884
766 4,5
747
740 6,7
Research and development cost 178 8

170 8
148 8
138
134
Balance sheet

Net liquidity 2 231

2 147
2 455
1 935
2 375
Net working capital –455

–467
–776
–791
–706
Total equity 3 743

3 268
2 847
2 357

2 971
in % of total assets 37.5

37.9
34.3
28.5
33.3
Return on equity (in %) 28.8

28.9
31.6
28.0
32.8
Return on equity before exceptional items (in %) 27.0

28.9
29.4
28.0
27.7
Cash flow statement

Cash flow from operating activities 1 005

810
929
1 076
902
Investments in property, plant, and equipment 245

227
189
183
183
1
With the implementation of IFRS 15 – Revenue from Contracts with Customers as of January 1, 2018, the order backlog is reported
net of already recognized revenue for contracts with customers. Previous-year figures have been restated accordingly.
2
Restructuring costs 2018: CHF 26 million, 2017: CHF 35 million, 2016: CHF 27 million, 2015: CHF 29 million, 2014: CHF 40 million
3
One-time tax refund CHF 60 million (income taxes CHF 33 million, net interest income CHF 27 million)
4
Gain on sale of operations in Japan: CHF 50 million (CHF 31 million after taxes)
5
Revaluation gain ALSO participation: CHF 26 million
6
XJ-Schindler (Xuchang) Elevator Co. Ltd. revaluation gain: CHF 145 million, gain on sale of Mall of Switzerland
development project: CHF 82 million (CHF 75 million after taxes), impairment of intangible assets: CHF 21 million (CHF 18 million after taxes)
7
Hyundai Elevator Co. Ltd. impairment: CHF 40 million
8
Restated following change in cost definition
Schindler Group Review 2018 | Five-year overview | 63

Information for
our shareholders
2018 In % 2017 In % 2016 In % 2015 In % 2014 In %
Revenue by region (in million CHF)

Asia-Pacific 2 935 27 2 769 27 2 788 29 2 756 29 2 360 25
Americas 3 047 28 2 927 29 2 726 28 2 636 28 2 578 28

EMEA 4 897 45 4 483 44 4 169 43 3 999 43 4 308 47
Total 10 879 100 10 179 100 9 683 100 9 391 100 9 246 100

Number of employees by region

Asia-Pacific 24 594 38 22 998 38 21 480

37 20 754 37 18 903 35

Americas 14 600 23 14 186 23 13 801

24 13 728 24 13 369 25
EMEA 25 292 39 23 835 39 22 990 39 22 280 39 21 937 40
thereof Switzerland 4 812 7 4 711 8 4 741 8 4 716 8 4 600 8
Total 64 486 100 61 019 100 58 271
100 56 762 100 54 209 100

Number of employees by business area

Production 4 798 7 4 489 7 4 321 7 4 342 8 4 165 8

Installation and maintenance 37 581 59 35 670 59 33 679 58 32 578 57 31 010 57
Engineering, Sales, Administration 22 107 34 20 860 34 20 271
35 19 842 35 19 034 35
Total 64 486 100 61 019 100 58 271 100 56 762 100 54 209 100
Growth rate in local currencies

l Order intake
l Revenue
+6.6% +7.3%
+7.8%
+7.3%
+6.7%
+5.5%
+4.6% +4.6% +4.6%
+3.6%
9 979 9 967 10 374 10 989 11 669

9 246 9 391 9 683 10 179 10 879
2014 2015 2016 2017 2018
Return on equity before exceptional items

In %
27.71 28.0 29.42 28.9 27.03

2014 2015 2016 2017 2018
1
After exceptional items: 32.8%
2
3
64 | Schindler Group Review 2018 | Five-year overview

Information for
our shareholders
Definition on non-GAAP items used in this report

The financial information included in the Group Review comprise certain non-GAAP
measures, which are not accounting measures as defined by IFRS. They are solely used
by management for setting goals and measuring the Group’s performance. The
non-GAAP measures may not be comparable to similar measures of other companies
and they should not be viewed as a substitute for IFRS measures.

Number of The number of employees is defined as full-time equivalent employees (FTE).

employees
Order intake Includes all product lines, new installations, modernization, repairs, and maintenance.
Order backlog Includes all open customer contracts, net of already recognized revenue for
contracts with customers.
Return on equity RoE is defined as net profit divided by the average total equity. The average is based
(RoE) on the opening and closing balance of the period.
Net liquidity + Cash and cash equivalents
+ Current financial assets
+ Non-current financial assets (excluding investment in Hyundai Elevator Co. Ltd.)
– Current financial debts
– Non-current financial debts
Net working + Accounts receivable
capital + Income tax receivable
+ Contract assets
+ Inventories
+ Prepaid expenses and accrued income
– Accounts payable
– Income tax payable
– Contract liabilities
– Accrued expenses and deferred income
Restructuring Include costs related to strategic restructuring.
costs
Exceptional items Comprise significant costs and income, which because of their exceptional nature
cannot be viewed inherent to the Group’s ongoing performance, such as
revaluation gains, disposals of Group companies, and impairments.
Changes in Changes in local currencies are calculated using constant exchanges rates.
local currencies The change is calculated by converting the current period at previous year
average rates and comparing the result with the previous-year figures.
Schindler Group Review 2018 | Five-year overview | 65

Key figures registered share/
Information for
our shareholders
participation certificate
Registered shares
2018 2017 2016 2015 2014

Number of registered shares/participation certificates outstanding 67 077 452 67 077 452 67 077 452 68 061 802 68 180 352
thereof treasury shares 370 846 489 174 556 115 1 513 747 545 769
Nominal value in CHF 0.10 0.10 0.10 0.10 0.10
High in CHF 238.80 224.00 193.50 171.00 143.90
Low in CHF 183.00 176.90 147.80 125.10 119.80
Year-end rate in CHF 190.60 220.50 177.90 169.00 142.60
P/E ratio December 31 21.70 28.60 24.90 26.90 18.40
P/E ratio December 31 before exceptional items 23.20 28.60 26.90 26.90 22.70
Earnings per registered share/participation certificate in CHF 8.79 7.70 7.14 6.28 7.74
Earnings before exceptional items per registered share/participation certificate in CHF 8.23 7.70 6.61 6.28 6.28
Cash flow from operating activities per registered share/participation certificate in CHF 9.37 7.56 8.69 10.07 8.09
Equity at year-end per registered share/participation certificate in CHF 33.93 29.52 25.76 21.30 25.70
Gross dividend per registered share/participation certificate in CHF 4.00 1 4.00 5.00 2.70 3.20
ordinary in CHF 4.00 1 4.00 3.00 2.70 2.20
extraordinary in CHF – – 2.00 – 1.00
Pay-out ratio in % 45.5 52.0 70.0 41.9 41.4
1
Proposal by the Board of Directors
Additional information
in CHF million 2018 1 2017 2016 2015 2014
Total dividend

Registered shares 268 266 333 180 216
Participation certificates 163 162 202 109 139

Total 431 428 535 289 355
1
Proposal by the Board of Directors
Market capitalization 2009 to 2018 (as of December 31)

In CHF million
20 713
9 495
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
66 | Schindler Group Review 2018 | Key figures registered share/participation certificate

Information for
our shareholders
Participation certificate
2018 2017 2016 2015 2014

40 716 831 40 716 831 40 716 831 44 236 311 44 618 533

142 434 211 740 299 649 3 907 999 785 058
0.10 0.10 0.10 0.10 0.10
246.40 229.70 197.50 171.10 145.70
188.90 177.30 147.10 124.90 120.50
194.70 224.30 179.60 168.00 144.00
22.20 29.10 25.20 26.80 18.60
23.70 29.10 27.20 26.80 22.90
8.79 7.70 7.14 6.28 7.74
8.23 7.70 6.61 6.28 6.28
9.37 7.56 8.69 10.07 8.09
33.93 29.52 25.76 21.30 25.70
4.00 1 4.00 5.00 2.70 3.20
4.00 1 4.00 3.00 2.70 2.20
– – 2.00 – 1.00
45.5 52.0 70.0 41.9 41.4
Ticker and security number

Both the registered shares and the participation certificates are traded on the
SIX Swiss Exchange. Holders of participation certificates have the same rights
as holders of registered shares with the exception of attendance at the Annual
General Meeting and voting rights.
Registered share Participation certificate
Bloomberg SCHN SW SCHP SW

Reuters SCHN.S SCHP.S
Valor 002463821 002463819

ISIN CH0024638212 CH0024638196
Shareholders
At the end of 2018, registered shares of Schindler Holding Ltd. were held by
8 312 shareholders (previous year: 7 135).
On the same date, the Schindler and Bonnard families – within the scope of s hare-
holder agreements – and parties related to these families held 47 662 664 registered
shares (previous year: 47 661 559) of Schindler Holding Ltd., corresponding to
71.1% (previous year: 71.1%) of the voting rights of the share capital entered in
the Commercial Register.
Dividend policy
The dividend policy is earnings-related and provides for a payout ratio of 35% to 65%
of net profit attributable to shareholders of Schindler Holding Ltd.
Schindler Group Review 2018 | Key figures registered share/participation certificate | 67

Financial calendar
2019 2020
Annual results media conference February 14 February

Ordinary General Meeting Schindler Holding Ltd. March 26 March 19
First trading date ex-dividend March 28 1
Date of Schindler Holding Ltd. dividend payment April 1 1
Publication of selected key figures as of March 31 April 26 April

Publication of Interim Report as of June 30 August 14 July
Publication of selected key figures as of September 30 October 24 October

1
Subject to approval of a dividend payment by the General Meeting of Schindler Holding Ltd.

Important addresses
For further information about our company, our products, and our services,
please contact one of the following addresses:
Schindler Holding Ltd. Europe

Seestrasse 55 Schindler Management Ltd.
6052 Hergiswil Zugerstrasse 13
Switzerland 6030 Ebikon
Telephone +41 41 632 85 50 Switzerland
Telephone +41 41 445 32 32
Schindler Management Ltd. Fax +41 41 445 39 11
Zugerstrasse 13
6030 Ebikon USA and Canada
Switzerland Schindler Elevator Corporation
Telephone +41 41 445 32 32 20 Whippany Road
Fax +41 41 445 39 11 PO Box 1935
email@schindler.com Morristown, NJ 07962-1935
USA
www.schindler.com Telephone +1 973 397 65 00
Fax +1 973 397 36 19
Corporate Communications www.us.schindler.com
Nelly Keune
Chief Communications Officer Latin America
Schindler Management Ltd. Latin America Operations
6030 Ebikon Camino a San Mateo N° 2
Switzerland Colonia Anexo Jardines de San Mateo
Telephone +41 41 445 30 88 53240 Naucalpan de Juárez
nelly.keune@schindler.com Estado de México
Mexico
Investor Relations Telephone +5255 5080 1400
Marco Knuchel Fax +5255 1665 6147
Head Investor Relations
Schindler Management Ltd. Asia-Pacific
6030 Ebikon Schindler Management Asia-Pacific
Switzerland Unit 1506A, Level 15
Telephone +41 41 445 30 61 International Commerce Centre
marco.knuchel@schindler.com 1 Austin Road West, Kowloon
Hong Kong SAR, China
Telephone +852 3652 5200
Fax +852 3160 8495
China
Schindler Management
Asia-Pacific (Shanghai) Co. Ltd.
555, Xingshun Road
Jiading District, Shanghai
P. R. China
Telephone +86 21 6709 6666
Fax +86 21 6709 6677
Middle East and North Africa

Schindler Pars International
Sheikh Zayed Road
Al Safa 2, Indigo Building 5
115117 Dubai
United Arab Emirates
Telephone + 971 4 372 5020
Fax + 971 4 392 7424

The Annual Report of the Schindler Group for 2018 consists of the Group Review and
the Financial Statements.
The original German version is binding. English and Chinese translations of the Group
Review are available. The Financial Statements are published in German and English.
Overall responsibility,
concept, and text
Schindler Management Ltd.
Corporate Communications
Ebikon, Switzerland
Concept and graphic design

Christoph Stalder,
Zurich, Switzerland
Premedia
Management Digital Data AG
Lenzburg, Switzerland
Printing
Multicolor Print AG
Baar, Switzerland
Photography
Manuel Rickenbacher
Zurich, Switzerland
Pages 54–55:
Remo Inderbitzin
Schwyz, Switzerland

Front cover and back cover:
Tencent Seafront, Shenzhen, China

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Group Review 2018

Our products and services

Passenger elevators Escalators and moving walks

Freight elevators Modernization

Order intake 11 669 10 989 6.2 6.6

Revenue 10 879 10 179 6.9 7.3

Net income from financing and investing activities –17 3 –21

Profit before taxes 1 252 1 166 7.4

Income taxes 244 282 3

Net profit 1 008 884 14.0

Net profit before tax refund 948 884 7.2

Cash flow from operating activities 1 005 810 24.1

Investments in property, plant, and equipment 245 227 7.9

Net liquidity 2 231 2 147 3.9

Net working capital –455 –467 –2.6

Order backlog 8 618 8 106 6.3 9.7

Number of employees 64 486 61 019 5.7

Dividend per registered share/

Registered share 4.00 4.00

Participation certificate 4.00 4.00

11.7 28.8 64 486

Order intake and revenue Net profit

Revenue by region Market capitalization

Asia-Pacific Americas EMEA

54 Innovation and technology

62 Information for our shareholders

The Financial Statements are available separately

2 | Schindler Group Review 2018

in 2019. At times, our purpose calls for

companies of weakening, we know we must be

Schindler Group Review 2018 | 3

Schindler was founded in 1874 in Lucerne, Switzerland, and

Long-term strategic orientation

Moving more than one billion people each day

4 | Schindler Group Review 2018

Success driven by employees

Schindler creates value

Schindler Group Review 2018 | 5

Global position strengthened Strong growth while

6 | Schindler Group Review 2018

Schindler Group Review 2018 | 7

The multiyear modularization project continues to advance. When modularity will be

8 | Schindler Group Review 2018

Looking ahead, the global megatrends continue to be favorable to the development

Silvio Napoli Prof. Dr. Pius Baschera

Schindler Group Review 2018 | 9

10 | Schindler Group Review 2018

A round the globe, Schindler is helping

Schindler combines innovation, techno-

In the world’s growing metropolises,

Schindler Group Review 2018 | 11

The Salesforce Tower

12 | Schindler Group Review 2018

I nstalling 34 elevators in the second-­

’This was the first time in my 37-year

Danny Murtagh (left) with Michael Choung,

Schindler Group Review 2018 | 13

’There is every chance this will be the

I nstalling 34 elevators in the second-

Schindler Group Review 2018 | 37