To attain the appropriate engagement level, a project manager emails stakeholders each week the project status report generated by a project management application. As the project manager monitors stakeholder engagement, it becomes known that external stakeholders are unable to open the files because they do not have the required project management software.
What may have prevented this problem from occurring?
A Excluding the external stakeholders from the stakeholder register
B Updating the lessons learned register
C Capturing a description of the problem in the issue log
D Tailoring communication technology to the needs of all stakeholders
G Question answered correctly
Hint: A proactive approach is necessary to prevent a problem from occurring.
Correct Answer: D
Explanation:
The question implies that the project manager was performing the Monitor Stakeholder Engagement process when it comes to light that external stakeholders are unable to open the project status files since they do not have the required software. As it relates to stakeholder management, the project manager should tailor the way the Project Stakeholder Management processes are applied. Among these tailoring considerations is communication technology. While it appears that all of the stakeholders have access to email, the external stakeholders lack the required software to open the files that were generated by the project management software. Considering the technology that was available to the external stakeholders, likely would have led to the selection of a more appropriate file format for the project status updates. The incorrect answer choices represent actions that are taken after the problem has been realized or are not reasonable. Therefore, of the available choices, tailoring the communication technology to the needs of all stakeholders is the best answer to the question asked. https://www.project-management-prepcast.com/index.php?option=com_joomla_lms&task=show_quiz&id=6&quiz_id=126&Itemid=1248&tmpl=quiz 1/2 2/5/2019 Online Courses - PMP Exam Simulator
Details for Each Option:
A Excluding the external stakeholders from the stakeholder register
Incorrect. Excluding the external stakeholders from the stakeholder register is an extreme action and not necessary to prevent the issue described by the question. Stakeholders can be internal or external to the project and performing organization. Just because some individuals or groups are external does not necessarily mean they are not stakeholders, and that the engagement of these stakeholders does not need to be managed.
B Updating the lessons learned register
Incorrect. The lessons learned register should be updated to capture the knowledge gained regarding the appropriate file format for project updates. Updating the lessons learned register is a reactive response and would not have prevented the problem from occurring in the first place.
C Capturing a description of the problem in the issue log
Incorrect. The problem described by the question should now be captured in the issue log for follow up and resolution. However, capturing the information in the issue log is a reactive measure and would not have prevented the problem from occurring.
D Tailoring communication technology to the needs of all stakeholders
Correct. Considering the technology that was available to the external stakeholders, likely would have led you, as the project manager, to select a more appropriate file format for the project status updates.
Reference:
A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page(s) 506
The Complete Project Management Exam Checklist: 500 Practical Questions & Answers for Exam Preparation and Professional Certification: 500 Practical Questions & Answers for Exam Preparation and Professional Certification
