4.2 Understanding Interested Parties Needs
4.2 Understanding Interested Parties Needs
4.2 Understanding Interested Parties Needs
P
roduct and service Receive
specifications quality
for design, products and services that
Customer; manufacture, meet their
distributors, delivery, support, specifications. Consistency of
retailers. documentation; etc. quality.
Get good product
performance/ease of use/
Details of their safety/
needs and reliability/
expectations maintainability/disposability,
End-user for intended use etc
Financial
investment; Profitability/return on
decisions and investment/growth in market
Owner/shareholder support value of organization.
Leadership;
direction; Increased growth, sales &
resources; profitability/efficiency &
involvement; effectiveness of
Management motivation; etc operations.
Produce products
and services; follow Good work environment/job
QMS policies and security/health/safety/
Employees procedures; etc training/ promotion,
recognition and
reward
This gives some examples of RIP’s whose needs may directly or indirectly impact
your organization and the ability of your QMS to consistently provide products and
services that meet customer and statutory and regulatory requirements. There are
many other RIP’s that may affect your organization and QMS.
Your organization must carefully evaluate each RIP and their specific requirements
to determine relevance. For example, if your organization has no need of financing,
then financial institutions are not a RIP. If your business is not unionized, the trade
union is not a RIP. Apply the same rationale for other RIP’s listed above.