THE OVERVIEW OF NURSING SERVICES RESPONSE TIME

IN EMERGENCY ROOM OF REGIONAL MENTAL HOSPITAL

DR. ARIF ZAINUDIN SURAKARTA

SCIENTIFIC PUBLICATION

Submitted as Partial Fulfullment of Nursing Bachelor Degree Requirements

of Health Sciences Faculty

by:
Hendy Dewa Prasetyo
J210122006

NURSING BACHELOR DEGREE

HEALTH SCIENCE FACULTY

MUHAMMADIYAH SURAKARTA UNIVERSITY

INDONESIA

2016
i
ii
 PERNYATAAN

Dengan ini saya menyatakan bahwa dalam skripsi ini tidak terdapat karya yang pernah diajukan untuk

memperoleh gelar kesarjanaan di suatu perguruan tinggi dan sepanjang pengetahuan saya juga tidak terdapat

karya atau pendapat yang pernah ditulis atau diterbitkan orang lain, kecuali secara tertulis diacu dalam naskah

dan disebutkan dalam daftar pustaka.

Apabila kelak terbukti ada ketidakbenaran dalam pernyataan saya di atas, maka akan saya

pertanggungjawabkan sepenuhnya.

Surakarta, 29 Agustus 2016

Penulis

Hendy Dewa Prasetyo

J210122006

iii
 THE DESCRIPTION OF NURSING SERVICES RESPONSE TIME IN EMERGENCY ROOM OF
REGIONAL MENTAL HOSPITAL DR. ARIF ZAINUDIN SURAKARTA

ABSTRACT

The hospital is a health care institution that conducting personal health services in the plenary that provides
inpatient, ambulatory and emergency departs ent. One nursing unit that handles mental patients is the emergency
department or emergency. Emergency Room (ER) is part of the hospital to provide emergency services first or life-
threatening in an integrated manner with the various disciplines for 24 hours. This study aims to describe the
response time nursing care in the emergency room RSJD Surakarta. This research was non-experimental research
design with descriptive and cross sectional approach. The study population was a nurse working in the ER RSJD
Dr. Zainudin Arif Surakarta as many as 16 nurses and all occupation of patien when research is on going, while the
selection of the sample using accidental sampling method. The data collecting used observation sheets, while the
data analysis using descriptive analysis. The result of the study the response time calculated from the initial patient
arrives in the ER RSJD Surakarta Zainudin Arif Dr. and patients receive nursing services obtained the fastest time
of 2 minutes, the longest 7 minutes, an average of 4.0 minutes, and a standard deviation of 1.37 minutes and the
time responsiveness of nurses in the ER Dr. RSJD Zainudin Arif Surakarta mostly fast.

Keywords: response time, mental patients, IGD

GAMBARAN WAKTU TANGGAP PELAYANAN KEPERAWATAN DI RUANG IGD RUMAH SAKIT

JIWA DAERAH Dr. ARIF ZAINUDIN SURAKARTA

ABSTRAK

Rumah sakit merupakan institusi pelayanan kesehatan yang melaksanakan pelayanan kesehatan perorangan secara
paripurna yang menyediakan pelayanan rawat snap, rawat jalan, dan gawat darurat. Salah satu unit keperawatan
yang menangani pasien gangguan jiwa adalah bagian gawat darurat atau IGD. Instalasi Gawat Darurat (IGD)
adalah bagian dari rumah sakit untuk memberikan pelayanan pertama atau gawat darurat yang mengancam
keselamatan jiwa secara terpadu dengan multi disiplin ilmu selama 24 jam. Penelitian ini bertujuan untuk
mengetahui gambaran waktu tanggap pelayanan keperawatan di ruang gawat darurat RSJD Surakarta. Penelitian
ini adalah non eksperimental dengan desain penelitian deskriptif dan pendekatan cross sectional. Populasi
penelitian adalah perawat yang bekerja di IGD RSJD Dr. Arif Zainudin Surakarta sebanyak 16 perawat
dan seluruh pasien yang hadir saat dilakukannya penelitian dan didapat 60 orang pasien, sedangkan pemilihan
sampel penelitian menggunakan metode accidental sampling. Pengumpulan data menggunakan lembar observasi,
sedangkan analisis data menggunakan analisis deskriptif Kesimpulan penelitian adalah waktu tanggap yang
dihitung dari awal pasien datang di IGD RSJD Dokter Arif Zainudin Surakarta dan pasien mendapat pelayanan
keperawatan diperol.eh waktu tercepat 2 menit, terlama 7 menit, rata-rata 4,0 menit, dan standar deviasi 1,37 menit
dan waktu tanggap perawat di IGD RSJD Dokter Arif Zainudin Surakarta sebagian besar adalah cepat.

Keywords: waktu tanggap, pasien gangguan jiwa, IGD

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1. INTRODUCTION
Health is an important part of human life, because when the body is healthy then a person can live a
productive life and quality. According to the Health Act No. 36 In 2009, the health is good health, both
physically, mentally and socially to enable more people to live socially and economically productive. Mental
health according to the Mental Health Law No. 18 2014 is a condition in which an individual can develop
physically, mentally, spiritually, and socially so that the individual is aware of his own abilities,can cope with the
pressure, can work productively and is able to contribute to their communities. Understanding mental health,
according to WHO (2011) that mental health is a condition where a person is able to understand his potential,
able to face the challenges of life, can work productively and is able to contribute to the environment.
Number of mental illness every year increases, according to the World Health Organization (2011) the
number people with mental disorders in the world as much as 450 million third come from developing countries.
In Indonesia has the prevalence of mental disorders was highest in the province of Jakarta Special Capital Region
(24.3%), then Nanggroe Aceh Darussalam (18.5%), West Sumatra (17.7%), NTB (10.9%), South Sumatra(9.2%)
and Central Java (6.8%) (MOH, 2008).
Emergency psychiatric or mental emergencies is an emergency treatment for mental patients with mental
disorders required special intervention service that is fast, accurate and secure balanced withprofessionals such as
nurses (MoH, 2011). The number of patients requiring treatment quickly to minimize the impact of
nursing interventions failure of emergent psychiatric disorder, it is important take into account the response time
nursing care in the emergency room or emergency room (ER).
According to the Ministry of Health(2011)concerning minimum standards of emergency care at the Hospital
General, for the response time of service emergency medical service is less than or equal to 5 minutes, while the
mental hospital a minimum service standard is that patients can be soothed in less than or equal to48 hours,Based
on Government Agencies Work Report 2015 is one of the main problems Mental Hospital Surakarta which must
be completed in order to provide services in the field of health in Central Java was the lack human resources and
Sub Specialist Mental Specialist (Central Java Provincial Government, 2015). Of the problems found then it is
important to do research on Response Time Analysis of Nursing Services in the room IGD Regional
Mental Hospital Dr. Zainudin Arif Surakarta.
The purpose of this study is to describe the response time nursing care in the emergency room of Regional
Mental Hospital Dr. Zainudin Arif Surakarta.
2. METHODOLOGY
In this research use descriptive research design.Researchers will describe a given response time nurse on the
condition of emergent patients diruang emergency room Regional Mental Hospital Dr. Zainudin Arif Surakarta.
This research design approach is crosssectional of a study to study the dynamics of the correlation between these
factors with effects, with the approach of observation or data collection at once at a time (point time approach),
meaning that each subject of study only observed once and measurement made to the status of a character or a
variable subject during examination (Notoatmodjo, 2010).
The study population was anurse working in Emergency Room area mental hospital RSJD Dr. Zainudin Arif
Surakarta many as 16 nurses, while the selection of the sample using a method of sampling acciental. Collecting
data using observation sheets, while the descriptive analysis.
3. RESULT AND DISCUSSION
3.1 Patient Characteristics
3.1.1 Patient Characteristics To Age
Table 1. Characteristics of Patient According o Age

2
 No Age Frequency Percentage (%)
1 < 20 years old 4 7
2 20 - 50 years old 49 82
3 > 50 years old 7 12
Amount 60 100

3.1.2 Characteristics of Patient According To Gender

Table 2. Characteristics of Patient According To Gender
No Jenis Kelamin Frequency Percentage (%)
1 Laki-laki 34 57
2 Perempuan 26 43
Total 60 100

3.1.3 Predisposition Factor Frequency Distribution of Respondents

Table 3. Predisposition Factor Frequency Distribution of Respondents
Frequency Percentage
No Predisposition Factors (%)
1 Not identified 12 20
2 Not qualify jobs 14 23
3 Losing a child 7 12
4 Discovered 6 10
5 Abandoned getting married 6 10
6 Wife miscarriage 1 2
7 Heavily in debt 7 12
8 Drug abuse 3 5
9 Brain concussion 4 7
Amont 60 100

3.1.4 Precipitation Factor Frequency Distribution of Respondents

Table 4. Precipitation Factor Frequency Distribution of Respondents
Frequency Percentage
No Presipitation Factors (%)
1 Hear a whisper 17 28
2 Remembering his family were unsuccessfull 12 20
3 Seeing other peoples children are the same age as her
6 10
Son who died
4 Remember husban / wife who died
7 12
Remembering a loved married
5 Remembering a loved one married someone else 4 7
6 When alone 6 10
7 Mob attacked 4 7
8 Being locked in aroom by family 4 7
Amont 60 100

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3.1.5 Patient Characteristics According to the History of Total Inpatient
Table 5. Patient Characteristics According to the History of Total Inpatient
No Total Inpatient Frequency Percentage (%)
1 First time impatien 22 37
2 1 times 13 22
3 2 times 5 8
4 3 times 14 23
5 4 times 2 3
6 5 times 4 7
Amount 60 100

3.1.6 Patient Characteristics According to Medical Diagnostics

Table 6. Patient Characteristics According to Medical Diagnostics
Percentage
No Medical Diagnostics Frequency
(%)
1 Paranoid schizophrenia 9 15
2 Misc schizophrenia 12 20
3 Recurrent depression, current episode 4 7
severe without psychotic symptoms
4 Schizophrenia Not Detailed 25 42
5 Recurrent depression, current episode 1 2
severe with psychotic symptoms
6 Detailed schizophrenia 1 2
7 Schizoaffective disorder, depressive type 3 5
8 Acute polymorphic psychotic disorder 1 2
without symptoms of schizophrenia
9 Dementia is not explained 1 2
10 Other schizoaffective disorders 1 2
11 Schizoaffcctivc disorder, manic type 1 2
12 Acute Psychotic Schizophrenia 1 2
Amount 60 100
3.2 Nurse Characteristics
3.2.1 Nurse Characteristics by Age
Table 7 Nurse Characteristics by Age
No Age Frequency Percentae (%)
1 23 – 30 Years old 5 31
2 31 – 40 Years old 6 38
3 > 40 Years old 5 31
Amount 16 100
3.2.2 Nurse Characteristics by Gender
Table 8 Nurse Characteristics by Gender
No Gender Frequensi Percentage (%)
1 Male 7 44

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 2 Female 9 56
Amount 16 100

3.2.3 Characteristics of Nurses According to Educational Background

Table 9 Characteristics of Nurses According to Educational Background
No Educational Background Frequency Percentage (%)
1 Diploma of Nursing 3 19
2 Bachelor of Nursing 13 81
Amount 16 100

3.2.4 Characteristics Of Nurses According To The Work Duration In The Emergency Room
Table 10 Characteristics Of Nurses According To The Work Duration In The Emergency Room
No Work duration Frequency Percentage (%)
1 < 1 old 3 19
2 1 - 3 old 4 25
3 > 3 old 9 56
Amount 16 100

3.3 Overview Response Time Nursing Care in the Emergency Room RSJD Dr. Arif Zainudin Surakarta
Based on the response time data that calculated from the beginning of the patients coming to emergency
room rooms and patients receive nursing services obtained the fastest time of 2 minutes, the longest 7 minutes,
an average of 4.0 minutes, and a standard deviation is 1.37 minutes. Furthermore, the frequency distribution
emergency room service response times which fast and slow by category is as below.
Table 11. Response Time Frequency Distribution of nursing care in emergency room
No Response Time Frequency Percentage (%)
1 Fast (< 5 minutes) 52 87
2 slow (> 5 minutes) 8 13
Amount 60 100

In the implementation of the medical was found that an inhibiting factor, supporting factors and ways to
overcome these an inhibiting factor. More description of implementation observation of patients in emergency
room doctor RSJD Zainudin Arif Surakarta is as below.
Table 13. Description of Implementation of the Observation Service Response Time in the Emergency
Room Hospital of Physicians Regional soul Zainudin Arif Surakarta
No Implementation of the Observation Freq % N
1 Inhibiting factor 60 60
a. Not identified 4 7
b. Patients on a rampage and can not be negotiated 5 8
c. Patients on a rampage 10 17
d. patients fright 5 8
e. patient drooling 13 22
f. high load of patient 5 8
g. patient difficult to invit in comunication 1' 22
h. Patient have unstable emotions. 5 8

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 2 Factors facilitate observation 60
a. Many nurses which intervened 6 10
b. The patient's family cooperative 27 45
c. Patients are still able to communicate 13 22
d. The patient was cooperative 14 23
3 How to overcome the an inhibiting factor of 60
observation
a. Do restrain and given sedatives 6 10
b. Entertain and calming the patient's family 9 15
c. Communicate and comforting patients 45 75

3.4 Discussion
3.4.1 Patient Characteristics
Patient characteristics by age showed the highest distribution is 20-50 years. Age is a variable that
is always associated with the epidemiological investigation, the numbers in pain and almost all showed
no correlation with age. Age is a biological condition of the individual are inherent and changed in
accordance with the increase in day / month / year or age of a person. Increasing a person's age, the level
of quietness and strength of a person will be more mature in thinking and working (Hurlock, 2006).
This study shows that the majority of respondents aged 30-55 years should be a group that has had
the serenity and strength to control him. But it turns out the other side, according to the theory of
developmental psychology at the age of 30 and 55 years of people are in a phase of the existence of a
responsibility on him as having a family, forcing them to work so that it has a high mobilias. High
mobility may result in disruption of tranquility caused the pressure of work and the economic, social and
other problems sebanyaknya be a stressor factor for the onset of mental disorders in man. It is, as
concluded in the study Ilyas (2008) which states that the incidence of mental disorders in individuals aged
<40 years 1,661 times higher than those aged over 40 years.
Characteristics of patients according to gender showed the highest distribution are male. In
general, every disease can affect people, both men and women, but some illnesses shows the tendency
occur in men or women due to different jobs, living habits, genetics, or physiological conditions found in
men and women (Eko, 2002).
Men have differences in terms of the women among them is a habit. Social relations,
environmental influences and other aspects of the daily life which can lead to mental disorders. Type of
mental disorder schizophrenia in males three times higher than in women (Keliat, 2011). This relates to
the responsibilities and demands of life as a job seeker and the financing of working families are required
to work hard while employment difficult to obtain.
3.4.2 Nurse Characteristics
Characteristics nurses according to the ages showed the highest distribution is 31-40 years.
Hasibuan (2005), argues that the individual age affects the physical, mental, ability to work,
responsibility, and tend absenteeism. Employees were age older less physical condition, but it works
resilient, and have a greater responsibility.
Characteristics of educational background nurses showed the highest distribution was a bachelor
Nursing. Notodmodjo (2010) states that people who have higher education will have a higher knowledge,
when compared with those which had low education and through education one can improve intellectual
maturity so that they can make decisions in the act.

6
 Some research suggests that nurses working period related to the ability of nurses in performing
their duties. Research Maghribi (2011) examined the relationship between working life with work
motivation. The study concluded that there is a long relationship working with the motivation to work
where the longer the better nurse work motivation. This condition indicates that nurses with tenure of less
than 3 years have relative expectations are met because not have high demands compared with long
tenure (Rusmianingsih, 2012).

3.4.3 Overview of Response Time Nursing Services at the Regional Psychiatric Hospital emergency room
doctor Zainudin Arif Surakarta
Overview of response time nursing care in emergency room doctor RSJD Zainudin Arif Surakarta
shows most are fast. Based on the response time data which calculated from the beginning of the patients
coming to emergency room rooms and patients receive nursing services obtained the fastest time of 2
minutes, the longest 7 minutes, an average of 4.0 minutes, and a standard deviation is 1.37 minutes.
Furthermore, the frequency distribution emergency room service response times which fast and slow by
category is as below.
Table 4.12. Response Time Frequency Distribution Services emergency room
No Response time Frekuensi Persentase (%)
1 fast (< 5 minutes) 52 87
2 slow (> 5 minutes) 8 13
Amount 60 100

The frequency distribution of nursing response time emergency room showed the highest
distribution is faster; less than or equal to 5 minutes as many as 52 patients (87%) and the remaining 8
patients (13%) slower or more than 5 minutes.
The total time the patient care performed in the Emergency Room Regional Mental Hospital Dr.
Arif Zainudin Surakarta start all patients come to the patient was transferred to the inpatient ward with an
average of 36.75 minutes actually includes both compared to the standard treatment of patients in
psychiatric patients as defined in Kepmenkes no.129 / Menkes % SK / II / 2008, February 6, 2008 which
states that specific to mental hospital, the patient can be soothed in time < 48 hours.
Data service response times of mental patients in the emergency room doctor Regional Mental
Hospital Zainudin Arif Surakarta at several stages indicate the stage of having a response time longer
than the other, that patient waiting times before receiving medical treatment. This condition is caused by
the provision of hospital management which requires the patients undergo physical health examination
subject, for example blood tests and so forth. New patients get medical care if it has to get the results of
the examination of blood samples.
The achievement of rapid response times in the Emergency Room Doctor Regional Mental Hospital
Zainudin Arif Surakarta supported by the factors supporting both of the patient's family and caregivers
themselves. An overview of family support for the patient against the patient care in the ER showed there
are 45% of families were cooperative during the process of handling the patient in the ER. During handlers
patient in the ED focuses on the treatment and action to stabilize the patient's condition. But for the success of
treatment and the role of the family should not be ignored, because the family is the main source of strength
and support for the patient as well as playing an integral role in the health and welfare of patients.
Involving the family in the care of patients in the ER can reduce anxiety and erase any doubt about the
condition of the patient care families (Eicher, 2013)

7
 The relationship of family roles to nursing in the Emergency Room, as concluded in the study
Merisdawati (2015) which concluded that the involvement of the family in the process responsive nursing
patients Emergency Room associated with the peace of patients facing the nursing process, although in
practice it takes the support of the service system in the emergency room to support the success of nurses
in involving families on patient care.
Generally shows the response time of patients in the Emergency Room Doctor Regional Mental
Hospital Zainudin Arif Surakarta mostly fast, but nevertheless there were 8 patients (13%) were slow.
Some of the factors that can delay the patient caring among others, the patients who come together so that
patients have to wait first, there are patients who rampage that restrain handling takes a long time to reach
the stage of medical services.

4. CLOSING
4.1 Conclusions
1. Characteristics of nurses in the emergency room doctor Regional Mental Hospital Zainudin Arif
Surakarta mostly 31-40 years old, female, educated to bachelor of Nursing, and have a working period of
more than three years.
2. Characteristics of clients in the Emergency Room Doctor Regional Mental Hospital Zainudin Arif
Surakarta mostly aged 20-50 years, male sex, and get a nursing diagnosis of schizophrenia not detailed.
3. The response time is calculated from the initial patient arrives in the Emergency Room Regional Mental
Hospital Surakarta Zainudin Arif Doctors and patients receive nursing services obtained the fastest time
of 2 minutes, the longest 7 minutes, an average of 4.0 minutes, and a standard deviation of 1.37 minutes.
4. Response time nurse in the emergency room doctor Regional Mental Hospital Zainudin Arif Surakarta
mostly fast.
4.2 Suggestion
1. For The Hospital
In general, the response time of patient care in the Emergency Room Regional Mental Hospital Doctor
Arif Zainudin Surakarta already includes good, but there are some things that need to be improved, for
example bagimana hospital management creation so that the patient can be immediately followed up the
process of nursing after management in the Emergency Room, so that the handling in the Emergency
Room impressed more fast, such as providing a transit point for patients from the emergency room to the
next treatment..
2. For The patient familly
The patient's family should be cooperate well with health care, because in some cases that family
members trusted by patients and able to calm the patient. Patients were conditioned properly will help
streamline the handling of patients in the Emergency Room.
3. For The Next Researcher
Next researchers need to conducting further experiments to analyze factors associated with response time
of patient care in the emergency room, in order to know what factors associated with patient response
time in emergency rooms, especially psychiatric patients.

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