Travel & Tourism Internship Report

TRAVEL CHANNEL

Submitted by:

MUHAMMAD KASHIF

BS COMMERECE

4th semester

GOVT COLLEGE TOWNSHIP LAHORE

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Travel & Tourism Internship Report

AREAS COVERED BY REPORT

Followings areas are covered during my internship criteria:
i. Accounts Department
ii. Control Department
iii. Clearing Department
iv. Cash Department
v. Customer service Department
vi. It Department

vii. HR Department

viii. Sales Department

ix. Duties

x. Work Activities

xi. Travel Agent Responsibilities

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Travel & Tourism Internship Report

EXECUTIVE SUMMARY
I have done my internship in Travel Channel Faremakers Int Pvt Ltd
Lahore Pakistan. In this report I have discussed Traveling Agency

 Collect payment for transportation and accommodations from

customer.
 Process sales or other transactions.

 Converse with customer to determine destination, mode of

transportation, travel dates, financial considerations, and
accommodations required.
 Gather customer or product information to determine customer
needs.

 Compute cost of travel and accommodations, using calculator,

computer, carrier tariff books, and hotel rate books, or quote
package tour's costs.
 Calculate costs of goods or services.

 Book transportation and hotel reservations, using computer

terminal or telephone.
 Prepare sales or other contracts.

 Plan, describe, arrange, and sell itinerary tour packages and

promotional travel incentives offered by various travel carriers.
 Sell products or services.

 Provide customer with brochures and publications containing

travel information, such as local customs, points of interest, or
foreign country regulations.
 Distribute promotional literature or samples to customers.

  Print or request transportation carrier tickets, using computer

printer system or system link to travel carrier

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Travel & Tourism Internship Report

Work Activities

Importance Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly
with the public. This includes serving customers in restaurants and stores, and receiving clients or
guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant
sources.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise

change their minds or actions.

Interacting With Computers — Using computers and computer systems (including hardware and
software) to program, write software, set up functions, enter data, or process information.

Communicating with Persons Outside Organization — Communicating with people outside the
organization, representing the organization to customers, the public, government, and other external
sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new
knowledge to your job.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and

cooperative working relationships with others, and maintaining them over time.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize,
organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates — Providing information to

supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining

information in written or electronic/magnetic form.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose
the best solution and solve problems.

Interpreting the Meaning of Information for Others — Translating or explaining what information
means and how it can be used.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and
resolving grievances and conflicts, or otherwise negotiating with others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as

maintaining information files and processing paperwork.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or
quality of things or people.

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Travel & Tourism Internship Report

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or

verifying information or data.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships,

systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of

information by breaking down information or data into separate parts.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional
support, or other personal care to others such as coworkers, customers, or patients.

Coordinating the Work and Activities of Others — Getting members of a group to work together to
accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work
of others.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the
spending of money.

Training and Teaching Others — Identifying the educational needs of others, developing formal
educational or training programs or classes, and teaching or instructing others.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the
strategies and actions to achieve them.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating,

recognizing differences or similarities, and detecting changes in circumstances or events.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating

sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform
a work activity.

Provide Consultation and Advice to Others — Providing guidance and expert advice to
management or other groups on technical, systems-, or process-related topics.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation
among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge or skills.

Travel Agents
Significant Points

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Travel & Tourism Internship Report

Travel agents sell transportation, lodging, and entertainment activities to

individuals and groups planning trips. They offer advice on destinations, plan trip
itineraries, and make travel arrangements for clients.

Travel agents typically work in offices, but some work remotely because much of
their time is spent on the phone and the computer. Most travel agents work for
travel agencies, although about 1 in 10 were self-employed in 2014.

A high school diploma typically is required for someone to become a travel agent.
However, many employers prefer additional formal training as well. Good
communication and computer skills are essential.

The median annual wage for travel agents was $35,660 in May 2015.

Employment of travel agents is projected to decline 12 percent from 2014 to

2024. The ability of travelers to use the Internet to research vacations and book
their own trips is expected to continue to suppress demand for travel agents. Job
prospects should be best for travel agents who specialize in specific destinations
or particular types of travelers.

Explore resources for employment and wages by state and area for travel
agents.

Compare the job duties, education, job growth, and pay of travel agents with
similar occupations.

Learn more about travel agents by visiting additional resources, including O*NET,
a source on key characteristics of workers and occupations.

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Travel & Tourism Internship Report

Nature of the Work

Travel agents sell transportation, lodging, and admission to entertainment activities

to individuals and groups planning trips. They offer advice on destinations, plan trip
itineraries, and make travel arrangements for clients.

Duties

Travel agents typically do the following:

 Arrange travel for business and vacation customers

 Determine customers' needs and preferences, such as schedules and costs
 Plan and arrange tour packages, excursions, and day trips
 Find fare and schedule information
 Calculate total travel costs
 Book reservations for travel, hotels, rental cars, and special events, such as
tours and excursions
 Describe trips to clients and give details on required documents, such as
passports and visas
 Give advice about local weather conditions, customs, and attractions
 Make alternative booking arrangements if changes arise before or during the
trip

Travel agents sort through vast amounts of information to find the best possible trip
arrangements for travelers. In addition, resorts and specialty groups use travel
agents to promote vacation packages to their clients.

Travel agents also may visit destinations to get firsthand experience so that they
can make recommendations to clients or colleagues. They may visit hotels, resorts,
and restaurants to evaluate the comfort, cleanliness, and quality of the
establishment. However, most of their time is spent talking with clients, promoting
tours, and contacting airlines and hotels to make travel accommodations. Travel
agents use a reservation system called a Global Distribution System (GDS) to
access travel information and make reservations with travel suppliers such as
airlines or hotels.

The following are examples of types of travel agents:

Leisure travel agents sell vacation packages to the general public. They are
responsible for arranging trip itineraries based on clients' interests and budget.
Leisure travel agents increasingly are focusing on a specific type of travel, such as
adventure tours. Some may cater to a specific group of people, such as senior
citizens or single people.

Corporate travel agents primarily make travel arrangements for businesses. They
book travel accommodations for an organization's employees who are traveling to
conduct business or attend conferences.

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Travel & Tourism Internship Report

Travel Tour Agency Business Plan Sample Executive

Summary

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Job Requirements

Experience: Previous work-related skill, knowledge, or experience is required for

these occupations. For example, an electrician must have completed three or four
years of apprenticeship or several years of vocational training, and often must
have passed a licensing exam, in order to perform the job.

Education: Most occupations in this zone require training in vocational schools,

related on-the-job experience, or an associate's degree.

Training: Employees in these occupations usually need one or two years of

training involving both on-the-job experience and informal training with
experienced workers. A recognized apprenticeship program may be associated
with these occupations.

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Travel Agent Responsibilities

Include:

 Planning and selling transportations, accommodations, insurance and

other travel services
 Cooperating with clients to determine their needs and advising them
appropriate destination, modes of transportations, travel dates, costs and
accommodations
 Providing relevant information, brochures and publications (guides, local
customs, maps, regulations, events etc) to travelers

Job brief
We are looking for a travel agent, who is passionate about traveling. You
will manage travel requirements made for business or holiday and you will
provide tourism related services and package tours on behalf of our
suppliers. The goal is to keep our clients satisfied and loyal for future
services.

Responsibilities
 Plan and sell transportations, accommodations, insurance and other
travel services
 Cooperate with clients to determine their needs and advise them
appropriate destination, modes of transportations, travel dates, costs and
accommodations
 Provide relevant information, brochures and publications (guides, local
customs, maps, regulations, events etc) to travelers
 Book transportation, make hotel reservations and collect payment/fees
 Use promotional techniques and prepare promotional materials to sell
itinerary tour packages
 Deal with occurring travel problems, complaints or refunds
 Attend travel seminars to remain updated with tourism trends
 Enter data into our software and maintain client files
 Network with tour operators
 Maintain statistical and financial records
 Meet profit and sales targets

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Travel & Tourism Internship Report

Work flow Travel Agency

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