DDO Internal Quality Audit
DDO Internal Quality Audit
DDO Internal Quality Audit
:
AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
1.0 Purpose
This document describes the procedure and resource requirements for the objective
evaluation of the effectiveness of the established quality management system of the
Provincial Government of Davao De Oro. It defines the system for the planning,
preparation, execution, follow-up, and reporting of IQA activities in determining if the
Quality Management System (QMS) conforms to the planned arrangements, to the
requirements of ISO 9001, and to the established QMS; and if the QMS is effectively
implemented and maintained.
2.0 Scope
The procedure applies to the management, operations and support processes of the
Provincial Government of Davao De Oro as reflected in the Scope and Coverage of the
QMS Manual.
3.0 References
The Reference for this IQA is the formulated Corrective and Preventive Action Procedure
which is based on applicable laws such as RA 7160, RA11032 and many others.
Audit Team Composed of more than one auditor who are assigned to
conduct an audit in a particular office and prepare
necessary report of findings; Led by an Audit Team Leader
Audit Itinerary Set of one or more audits planned for a specific timeframe,
directed towards a specific purpose
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
Request for Action A tool/form used to record the audit findings and the
(RFA) corresponding root cause analysis and appropriate actions
taken to address it
5.0 Procedure
Reference
Ref.
Key Activities Responsible Document/
No.
Record
5.1 Select and Refer to the required QMR Auditor Training
manage skills and knowledge Certificates
audit team Enhance the Auditors’ Pool of Auditors
competence
5.2 Plan for the Prepare the Audit Plan QMR Audit Plan
IQA Initiate the conduct of IQA Audit itinerary
the unplanned audit Committee List of Internal
Disseminate the Audit Quality Auditors
Plan
Communicate the Audit
Itinerary
5.3 Prepare for Review the applicable Audit Team Audit Checklist
the IQA documents
Develop Audit Checklist
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
Insert Doc. Ref No.:
AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
Reference
Ref.
Key Activities Responsible Document/
No.
Record
records
Record facts and
evidence
Inform the auditee the
audit findings and its
classification
Raise to the QMR the
unresolved issues
Conduct closing
meeting
5.5 Reporting the Document the findings QMR RFA
IQA Assign control numbers Audit Summary
and recording in RFA Report
Registry Control of
Issue the RFA Nonconforming
Conduct root-cause Outputs
analysis Procedure
Determine and Corrective
implement CAPA Action
Submit accomplished Procedure
RFA RFA Logbook
5.1.1 Acceptance of candidate auditors into the auditor pool and selection of
auditors for specific assignments consider the following audit competencies:
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
a. Feedback from the IQA team leader, other auditors and the auditee
b. The quality of audit checklists and audit reports
5.2.1 The Audit Plan for the 12-month period is prepared by the QMR before the
start of a calendar year. Each QMS process is audited at least once a year.
Whenever necessary, unplanned IQA may be initiated by the QMR based on,
but not limited to the following:
5.2.3 The Audit Itinerary is communicated through a memorandum from the QMR
to all concerned offices at least a week prior to the activity. The
communication includes the following:
a. purpose
b. IQA scope
c. offices to be audited and auditee
d. assigned Audit Team
e. date and time of the IQA
5.3.1 The Audit Team reviews applicable documents such as the QMS Manual,
Procedures, Guidelines, Office Orders, Memorandum Orders, Special Orders
and applicable statutory and regulatory laws.
5.3.2 Audit Checklists are developed based on the audit scope, objectives, and
document review.
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
5.4.1 The Team Leader starts with an opening meeting to reconfirm audit schedule,
audit objective, and audit participants.
5.4.3 The Audit Team records facts as evidence of the audit and evaluates the
same to determine the objective evidence of the audit findings.
5.4.5 If and when the auditee has unresolved issues with an audit finding, he/she
may contest such before or during the closing meeting.
5.4.6 If not resolved at this level, the issue may be raised to the Head of the
Agency.
5.4.7 A closing meeting is conducted wherein audit findings are presented to the
audited office.
5.5.1 Audit findings are documented on the Request for Action (RFA) form and
Audit Summary Report.
5.5.2 Control Numbers are assigned to the RFA for monitoring purposes. These are
recorded in the RFA logbook maintained by the IQA Committee.
5.5.3 The RFA with the Audit Summary Report are issued to the auditee within ten
(10) working days after the closing meeting. The auditee acknowledges and
signs the RFA.
5.5.4 The auditee with the unit head determines and implements appropriate
corrective action in accordance to Control of Corrective and Preventive Action
procedures. The auditee returns the accomplished RFA to the IQA
Committee.
5.6.1 The auditors verify the implementation of the actions taken specified in the
accomplished RFA. The results of such verification are monitored as per
Corrective and Preventive Action procedure.
5.6.2 The Division Chief ensures that root cause analysis is conducted and
monitored in accordance with the Corrective Action Procedure. The Division
Chief also ensures effectiveness of actions taken.
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
6.0 Attachments
NAME
NAME
Designation Designation
Approved by:
NAME
Designation
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ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of DavaoAUDIT
De Oro PLAN
Effectivity Date:
LOGO (Year : 2020)
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
This Internal Quality Audit (IQA) procedure applies to the management, operations and support processes of the
Provincial Government of Davao De Oro as reflected in the Scope and Coverage of the QMS Manual.
Scope
This IQA is aimed to determine if the DDO Quality Management System (QMS) conforms to the planned
Objectives arrangements and to the requirements of ISO 9001:2015; and if the QMS is effectively implemented and maintained
by all departments of the Provincial Government.
AUDIT SCHEDULE
Audit Month
Office Process Audit Team
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Support Services
PTO
QMR, Representatives
from ISO Core Team,
IAD, LFC
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must ensure that this or any other copy of a controlled document is
current and complete prior to use. The original copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from the [Unit-Name].
This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
QMR, Representatives
Audit Month
from ISO Core Team,
Office Process
IAD, LFC
Aug Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
PHRMDO Recruitment,
Selection and
Placement QMR, Representatives
from ISO Core Team,
IAD, PAO, PEUCV
PAO-ITCDD Information
System QMR, Representatives
Development from ISO Core Team,
IAD and PPDO
PAO-IDS
QMR, Representatives
from ISO Core Team,
IAD and PPDO
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must ensure that this or any other copy of a controlled document is
current and complete prior to use. The original copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from the [Unit-Name].
This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
Audit Month
Office Process Audit Team
Aug Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Core Services
PDRRMO Emergency
Response QMR, Representatives
from ISO Core Team
PHO, CVPH
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must ensure that this or any other copy of a controlled document is
current and complete prior to use. The original copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from the [Unit-Name].
This document is UNCONTROLLED when downloaded and printed.
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
PASSO
PAGRO
_________________________________ _____________________________________
IQA Committee Head QMR
Page __ of __ Rev. 0
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AGENCY AUDIT
Provincial Government ITINERARY
of Davao De Oro
Effectivity Date:
LOGO (Year 2020) Revision No.:
Quality Management System
Page No.:
Internal Quality Audit
The DOO Internal Quality Audit (IQA) procedure is in accordance with applicable laws,
Criteria regulations, and ordinances..
This Internal Quality Audit (IQA) Itinerary applies to the core operations and support
Scope processes of the four departments of the Provincial Government of Davao De Oro
namely: GSO, PBO, PACCO and PTO.
This IQA is aimed to determine if the aforementioned departments QMS conforms to the
Objectives planned arrangements and to the requirements of ISO 9001:2015; and if the QMS is
effectively implemented and maintained by all departments of the Provincial Government.
Audit Team
QMR
Team Leader
Members As reflected in the IQA Plan
Audit Activities
_________________________________ _____________________________________
Audit Team Leader QMR
Rev. 0
DBM-QP-03-Form2 Rev. 0
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ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
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AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
AUDIT
Quality Management System CHECKLIST
Revision No.:
Page No.:
Internal Quality Audit
Process: Office/s:
Rev. 0
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ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
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Provincial Government of Davao De Oro
AGENCY
LOGO
AUDIT SUMMARY REPORT
Effectivity Date:
Page No.:
Internal Quality Audit
Office: PDRRMO Audit Scope: The Scope of this IQA covers the emergency
Date: response process of the PDRRMO for the period______
Purpose: This Summary Report aims to document the findings of the Internal Audit conducted to
determine the efficiency and effectiveness of the PDRRMO in the performance of its task and
functions and whether or not the QMS is effectively implemented and maintained by the Office.
.
Evidence
Criteria
(what is actually happening)
(what should be happening) Class
No. Describe your observations on the
Define the requirements that must be C or NC
extent of conformance with the
satisfied. (i.e. customer, regulatory,
specified requirements.
process, ISO 9001 requirements)
Incident Report should reflect detailed Lacking of information on number OFI
information of the incident such as nature of involved individuals and
1 of incident, location, number of involved interventions
individuals, initial interventions, referrals
Commendable Findings (Note down exemplary practices, activities, methodologies, etc. which
demonstrate significant innovations that go beyond the requirements/expectations.)
Opportunities For Improvement (Note down observed situations where the results achieved are
perhaps not optimal, less than well-organized or over complicated that, based on the auditor’s
judgment and experience, necessitate improvement.)
________________________________________
Audit Team Leader Auditee
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.
Insert Doc. Ref No.:
AGENCY Provincial Government of Davao De Oro
Effectivity Date:
LOGO
Quality Management System Revision No.:
Page No.:
Internal Quality Audit
Rev. 0
The only controlled copy of this document is the online version maintained in the [put link here]. The reader must
ensure that this or any other copy of a controlled document is current and complete prior to use. The original
copy of this document is with the [Unit Name]. The user should secure the latest revision of this document from
the [Unit-Name]. This document is UNCONTROLLED when downloaded and printed.