Installation Instructions

POINT I/O 2 Current and 2 Voltage Input

Analog Modules
Catalog numbers 1734-IE2C,1734-IE2V, Series C

Table of Contents

Topic Page
Important User Information 2

Environment and Enclosure 3

Preventing Electrostatic Discharge 3

North American Hazardous Location Approval 4

European Hazardous Location Approval 5

Before You Begin 6

Install the Mounting Base 8

Install the Module 9

Install the Removable Terminal Block 10

Wire the Module 12

Communicate with the Module 14

Interpret Status Indicators 15

Specifications 17
2 POINT I/O 2 Current and 2 Voltage Input Analog Modules

Important User Information

Solid-state equipment has operational characteristics differing from those of electromechanical

equipment. Safety Guidelines for the Application, Installation, and Maintenance of Solid-State Controls
(Publication SGI-1.1 available from your local Rockwell Automation Sales Office or online at
http://www.rockwellautomation.com/literature/) describes some important differences between
solid-state equipment and hard-wired electromechanical devices. Because of this difference, and also
because of the wide variety of uses for solid-state equipment, all persons responsible for applying this
equipment must satisfy themselves that each intended application of this equipment is acceptable.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages
resulting from the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the
many variables and requirements associated with any particular installation, Rockwell Automation, Inc.
cannot assume responsibility or liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits,
equipment, or software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell
Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an

explosion in a hazardous environment, which may lead to personal injury or death,
property damage, or economic loss.

ATTENTION: Identifies information about practices or circumstances that can lead to

personal injury or death, property damage, or economic loss. Attentions help you
identify a hazard, avoid a hazard, and recognize the consequences.

SHOCK HAZARD: Labels may be on or inside the equipment (for example, drive or
motor) to alert people that dangerous voltage may be present.

BURN HAZARD: Labels may be on or inside the equipment (for example, drive or
motor) to alert people that surfaces may reach dangerous temperatures.

IMPORTANT Identifies information that is critical for successful application and understanding of
the product.

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 POINT I/O 2 Current and 2 Voltage Input Analog Modules 3

Environment and Enclosure

ATTENTION: This equipment is intended for use in a Pollution Degree 2

industrial environment, in overvoltage Category II applications (as defined in IEC
publication 60664-1), and at altitudes of up to 2000 m (6562 ft) without derating.
This equipment is considered Group 1, Class A industrial equipment according
to IEC/CISPR 11. Without appropriate precautions, there may be difficulties with
electromagnetic compatibility in residential and other environments due to
conducted and radiated disturbances.
This equipment is supplied as open-type equipment. It must be mounted within
an enclosure that is suitably designed for those specific environmental
conditions that will be present and appropriately designed to prevent personal
injury resulting from accessibility to live parts. The enclosure must have suitable
flame-retardant properties to prevent or minimize the spread of flame,
complying with a flame spread rating of 5VA, V2, V1, V0 (or equivalent) if
non-metallic. The interior of the enclosure must be accessible only by the use of
a tool. Subsequent sections of this publication may contain additional
information regarding specific enclosure type ratings that are required to
comply with certain product safety certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, Rockwell
Automation publication 1770-4.1, for additional installation requirements.
• NEMA Standard 250 and IEC 60529, as applicable, for explanations of the
degrees of protection provided by different types of enclosure.

Preventing Electrostatic Discharge

ATTENTION: This equipment is sensitive to electrostatic discharge which can

cause internal damage and affect normal operation. Follow these guidelines
when you handle this equipment.
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wrist strap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• Use a static-safe workstation if available.
• Store the equipment in appropriate static-safe packaging when not in use.

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North American Hazardous Location Approval

The following information applies when Informations sur l’utilisation de cet
operating this equipment in hazardous équipement en environnements dangereux:
locations:
Products marked "CL I, DIV 2, GP A, B, C, D" are suitable for Les produits marqués "CL I, DIV 2, GP A, B, C, D" ne
use in Class I Division 2 Groups A, B, C, D, Hazardous conviennent qu'à une utilisation en environnements de
Locations and nonhazardous locations only. Each product is Classe I Division 2 Groupes A, B, C, D dangereux et non
supplied with markings on the rating nameplate indicating dangereux. Chaque produit est livré avec des marquages
the hazardous location temperature code. When combining sur sa plaque d'identification qui indiquent le code de
products within a system, the most adverse temperature code température pour les environnements dangereux. Lorsque
(lowest "T" number) may be used to help determine the plusieurs produits sont combinés dans un système, le code
overall temperature code of the system. Combinations of de température le plus défavorable (code de température le
equipment in your system are subject to investigation by the plus faible) peut être utilisé pour déterminer le code de
local Authority Having Jurisdiction at the time of installation. température global du système. Les combinaisons
d'équipements dans le système sont sujettes à inspection
par les autorités locales qualifiées au moment de
l'installation.

EXPLOSION HAZARD RISQUE D’EXPLOSION

• Do not disconnect equipment unless power • Couper le courant ou s'assurer que
has been removed or the area is known to be l'environnement est classé non dangereux
nonhazardous. avant de débrancher l'équipement.
• Do not disconnect connections to this • Couper le courant ou s'assurer que
equipment unless power has been removed l'environnement est classé non dangereux
or the area is known to be nonhazardous. avant de débrancher les connecteurs. Fixer
Secure any external connections that mate tous les connecteurs externes reliés à cet
to this equipment by using screws, sliding équipement à l'aide de vis, loquets
latches, threaded connectors, or other coulissants, connecteurs filetés ou autres
means provided with this product. moyens fournis avec ce produit.
• Substitution of components may impair • La substitution de composants peut rendre
suitability for Class I, Division 2. cet équipement inadapté à une utilisation
• If this product contains batteries, they must en environnement de Classe I, Division 2.
only be changed in an area known to be • S'assurer que l'environnement est classé
nonhazardous. non dangereux avant de changer les piles.

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European Hazardous Location Approval

The following applies when the product bears the Ex Marking

This equipment is intended for use in potentially explosive atmospheres as defined by
European Union Directive 94/9/EC.
DEMKO certifies that this equipment has been found to comply with the Essential Health
and Safety Requirements relating to the design and construction of Category 3 equipment
intended for use in Zone 2 potentially explosive atmospheres, given in Annex II to this
Directive.
Compliance with the Essential Health and Safety Requirements has been assured by
compliance with EN 60079-0:2012+A11:2013, EN 60079-15:2010, reference certificate
number DEMKO 04ATEX0330347X.

ATTENTION: This equipment is not resistant to sunlight or other sources of

UV radiation.

WARNING: This equipment shall be mounted in an ATEX certified enclosure

with a minimum ingress protection rating of at least IP54 (as defined in
IEC60529) and used in an environment of not more than Pollution Degree 2
(as defined in IEC 60664-1) when applied in Zone 2 environments. The
enclosure must utilize a tool removable cover or door.
WARNING: This equipment shall be used within its specified ratings
defined by Rockwell Automation.
WARNING: Provision shall be made to prevent the rated voltage from being
exceeded by transient disturbances of more than 140% of the rated voltage
when applied in Zone 2 environments.
WARNING: This equipment must be used only with ATEX certified Rockwell
Automation backplanes.
WARNING: Secure any external connections that mate to this equipment by
using screws, sliding latches, threaded connectors, or other means provided
with this product.
WARNING: Do not disconnect equipment unless power has been removed
or the area is known to be nonhazardous.
WARNING: The secondary of a current transformer shall not be
open-circuited when applied in Class I, Zone 2 environments.

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Before You Begin

Read this manual for information about how to install the following modules.
• 1734-IE2C, Series C, POINT I/O Current Input Analog Module
• 1734-IE2V, Series C, POINT I/O Voltage Input Analog Module
You can use these Series C POINT I/O™ Input modules with DeviceNet and PROFIBUS
adapters. If you are using RSLogix 5000 software, version 11 or higher, you can also use the
modules with ControlNet and Ethernet adapters.
Use this diagram to identify the external features of the module.
POINT I/O Input Module with 1734-TB or 1734-TBS Base
ule
od tus
MS ta ork
tw s
NeStatuE:

1 NO
D
g
alo ge
An oltatput
V Ou
0 2
1

10

4
9
8

5
7

6
The wiring base assembly includes
terminal base, 1734-TB or 1734-TBS,
which consists of a mounting base,
43930
1734-MB, and removable terminal block,
1734-RTB or 1734-RTBS.

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Description Description
1 Module locking mechanism 6 1734-TB or 1734-TBS mounting base

2 Slide-in writable label 7 Interlocking side pieces

3 Insertable I/O module 8 Mechanical keying (orange)

4 Removable terminal block (RTB) handle 9 DIN rail locking screw (orange)

5 Removable terminal block with screw 10 Module wiring diagram

(1734-RTB) or spring clamp (1734-RTBS)

POINT I/O Input Module with 1734-TOP or 1734-TOPS One-piece Terminal Base

1
2
8

7
3

45712

Description Description
1 Module locking mechanism 5 Interlocking side pieces

2 Slide-in writable label 6 Mechanical keying

3 Handle 7 DIN rail locking screw (orange)

4 1734-TOP or 1734-TOPS one-piece terminal 8 Module wiring diagram

base with screw or spring clamp

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Install the Mounting Base

To install the mounting base on the DIN rail (Allen-Bradley part number 199-DR1;
46277-3; EN50022), proceed as follows:

ATTENTION: This product is grounded through the DIN rail to chassis ground.
Use zinc-plated yellow-chromate steel DIN rail to assure proper grounding. The
use of other DIN rail materials (for example, aluminum, plastic) that can corrode,
oxidize, or are poor conductors can result in improper or intermittent grounding.
Secure DIN rail to mounting surface approximately every 200 mm (7.8 in.) and
use end-anchors appropriately.

1. Position the mounting base vertically above the installed units (adapter, power
supply, or existing module).
2. Slide the mounting base down allowing the interlocking side pieces to engage the
adjacent module or adapter.
3. Press firmly to seat the mounting base on the DIN rail. The mounting base snaps
into place. Be sure that the orange DIN rail locking screw is in the horizontal
position and that it has engaged the DIN rail.

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Install the Module

The module can be installed before or after base installation. Make sure that the mounting
base is correctly keyed before installing the module into the mounting base. In addition,
make sure that the mounting base locking screw is positioned horizontal referenced to the
base.

ATTENTION: When you insert or remove the module while backplane power is
on, an electrical arc can occur. This could cause an explosion in hazardous
location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
Repeated electrical arcing causes excessive wear to contacts on both the
module and its mating connector. Worn contacts may create electrical
resistance that can affect module operation.

1. Using a bladed screwdriver, rotate the keyswitch on the mounting base clockwise
until the number required for the type of module being installed aligns with the
notch in the base.
2. Verify the DIN rail locking screw is in the horizontal position. You cannot insert
the module if the locking mechanism is unlocked.
3. Insert the module straight down into the mounting base.
4. Press to secure. The module locks into place.

ATTENTION: Do not discard the end cap. Use this end cap to cover the exposed
interconnections on the last mounting base on the DIN rail. Failure to do so
could result in equipment damage or injury from electric shock.

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Install the Removable Terminal Block

A removable terminal block (RTB) is supplied with your wiring base assembly. To remove,
pull up on the RTB handle. This allows the mounting base to be removed and replaced as
necessary without removing any of the wirings. To reinsert the removable terminal block,
proceed as follows:

1. Insert the end opposite the handle into the base unit. This end has a curved
section that engages with the wiring base.
2. Rotate the terminal block into the wiring base until it locks itself in place.
3. If an I/O module is installed, snap the RTB handle into place on the module.

WARNING: When you connect or disconnect the removable terminal block

(RTB) with field-side power applied, an electrical arc can occur. This can cause
an explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.

WARNING: For 1734-RTBS and 1734-RTB3S, to latch and un-latch the wire,
insert a bladed screwdriver (catalog number 1492-N90 – 3 mm diameter blade)
into the opening at approximately 73° (blade surface is parallel with top surface
of the opening) and push up gently.

73° 85°

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WARNING: For 1734-TOPS and 1734-TOP3S, to latch and un-latch the wire,
insert a bladed screwdriver (catalog number 1492-N90 – 3 mm diameter) into
the opening at approximately 97° (blade surface is parallel with top surface of
the opening) and press in (do not push up or down).

97°

Remove a Mounting Base

To remove a mounting base, you must remove any installed module and the module that is
installed in the base to the right. Remove the removable terminal block, if wired.

1. Unlatch the RTB handle on the I/O module.

2. Pull on the RTB handle to remove the removable terminal block.
3. Press the module lock on the top of the module.
4. Pull on the I/O module to remove from the base.
5. Repeat steps 1, 2, 3 and 4 for the module to the right.
6. Use a small bladed screwdriver to rotate the orange base locking screw to a vertical
position. This releases the locking mechanism.
7. Lift straight up to remove.

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Wire the Module

To wire the module, refer to the diagrams and tables.
1734-IE2C 1734-IE2V

Module status Module

Status

Network status Network

Status
NODE:

Analog
Voltage
Input

Status of input 0 0

Status of input 1 1

1734
IE2V

Input 0 Input 1 Input 0 Input 1

Chas gnd Chas gnd Chas gnd Chas gnd

C C C C

V V V V

41974

Chas gnd = Chassis ground

C = Common
V = Supply

WARNING: If you connect or disconnect wiring while the field-side power is

on, an electrical arc can occur. This could cause an explosion in hazardous
location installations. Be sure that power is removed or the area is
nonhazardous before proceeding.

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POINT I/O 2 Current Input Analog Module Wiring – 1734-IE2C

0 1

Current In 0 In 1 Current
AC or
input input
DC device 2 3 device
Chas Chas
4-wire gnd gnd 2-wire
4 5
C C
In = Input channel,
6 7
Chas gnd = Chassis ground
V V
C = Common
V = 12/24V DC supply
Note: Not protected, 0.3 A maximum

Channel Current Input Chassis Ground Common Supply

0 0 2 4 6
1 1 3 5 7
12/24V DC is provided by the internal field power bus.

POINT I/O 2 Voltage Input Analog Module Wiring – 1734-IE2V

0 1
In 0 In 1
Voltage Voltage
input 2 3
input
Chas Chas
gnd gnd
4 5
C C
In = Input channel,
6 7
Chas gnd = Chassis ground
C = Common V V
V = 12/24V DC supply
Note: Not protected, 0.3 A maximum

Channel Voltage Input Chassis Ground Common Supply

0 0 2 4 6
1 1 3 5 7
12/24V DC is provided by the internal field power bus.

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Communicate with the Module

POINT I/O modules send (produce) and receive (consume) I/O data (messages). You
map this data into the processor’s memory.
The 1734-IE2C and 1734-IE2V modules produce 6 bytes of input data (scanner Rx) and
fault status data. The modules do not consume I/O data (scanner Tx).

Default Data Map for 1734-IE2C and 1734-IE2V

Message size: 6 Bytes
15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 00
Produces Input channel 0 – high byte Input channel 0 – low byte
(scanner Rx)
Input channel 1 – high byte Input channel 1 – low byte
Status byte for channel 1 Status byte for channel 0
OR UR HHA LLA HA LA CM CF OR UR HHA LLA HA LA CM CF
Consumes No consumed data
(scanner Tx)
Where: OR = Overrange; 0 = No error, 1 = Fault
UR = Underrange; 0 = No error, 1 = Fault
HHA = High/High Alarm; 0 = No error, 1 = Fault
LLA = Low/Low Alarm; 0 = No error, 1 = Fault
HA = High Alarm; 0 = No error, 1 = Fault
LA = Low Alarm; 0 = No error, 1 = Fault
CM = Calibration Mode; 0 = Normal, 1 = Calibration mode
CF = Channel Fault Status; 0 = No error, 1 = Fault

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Interpret Status Indicators

Refer to the following diagram and table for information on how to interpret the
status indicators.

1734-IE2C 1734-IE2V

Module status Module

Status

Network status Network

Status
NODE:

Analog
Voltage
Input

Status of input 0 0

Status of input 1 1

1734
IE2V

41974

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Indicator Status for Modules

Status Description
Module status Off No power applied to device.
Green Device operating normally.
Flashing green Device needs commissioning due to missing, incomplete, or
incorrect configuration.
Flashing red Recoverable fault.
Red Unrecoverable fault occurred. Self-test failure present (checksum
failure, or ramtest failure at cycle power). Firmware fatal error
present.
Flashing red/green Device is in self-test mode.
Network status Off Device is not online:
- Device has not completed dup_MAC-id test.
- Device not powered – check module status indicator.
Flashing green Device is online but has no connections in the established state.
Green Device is online and has connections in the established state.
Flashing red One or more I/O connections are in timed-out state.
Red Critical link failure – failed communication device. Device detected
error that prevents it from communicating on the network.
Flashing red/green Communication faulted device – the device has detected a
network access error and is in communication faulted state. Device
has received and accepted an Identity Communication Faulted
Request – long protocol message.
Channel status Off Module is in CAL mode.
Solid green Normal operation is present with channel scanning inputs.
Flashing green Channel is being calibrated.
Solid red Major channel fault is present.
Flashing red Channel is at end of range (0 mA or 21 mA) for 1734-IE2C.
Channel is at end of range (over or under) for 1734-IE2V.

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Specifications
POINT I/O 2 Current and 2 Voltage Input Analog Modules –
1734-IE2C, 1734-IE2V
Attribute 1734-IE2C 1734-IE2V
Number of inputs 2 single-ended, non-isolated, 2 single-ended, non-isolated,
current voltage
Resolution 16 bits – over 0...21 mA 15 bits plus sign
0.32 μA/cnt 320 μA/cnt in unipolar or bipolar
mode
Input current 4...20 mA –
0...20 mA
Input voltage – 0...10V user configurable
(-0.0V under, +0.5V over)
±10V user configurable
(-0.5V under, +0.5V over)
Absolute accuracy(1) 0.1% Full Scale @ 25 °C (77 °F)
Accuracy drift with temp 30 ppm/°C 5 ppm/°C
Input update rate (per module) 120 ms @ Notch = 50 Hz
100 ms @ Notch = 60 Hz (default)
24 ms @ Notch = 250 Hz
12 ms @ Notch = 500 Hz
Input step response (per 80 ms @ Notch = 50 Hz
channel) 70 ms @ Notch = 60 Hz (default)
16 ms @ Notch = 250 Hz
8 ms @ Notch = 500 Hz
Digital filter time constant 0...10,000 ms (default = 0 ms)
Input impedance 60Ω 100 kΩ
Input resistance 60Ω 200 kΩ
Conversion type Delta Sigma
Common mode rejection ratio 120 dB
Normal mode rejection ratio -60 dB
Notch filter -3 dB settable at the following:
13.1 Hz @ Notch = 50 Hz
15.7 Hz @ Notch = 60 Hz
65.5 Hz @ Notch = 250 Hz
131 Hz @ Notch = 580 Hz
Data format Signed integer
Maximum overload Fault protected to 28.8V DC
Calibration Factory calibrated

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(1)
Includes offset, gain, non-linearity, and repeatability error terms.

General Specifications
Attribute 1734-IE2C 1734-IE2V
Indicators, logic side 1 green/red – module status
1 green/red – network status
2 green/red – input status
Terminal base 1734-TB, 1734-TBS, 1734-TOP, or 1734-TOPS
POINTBus current, max 75 mA @ 5V DC
Power dissipation, max 0.6 W @ 28.8V DC 0.75 W @ 28.8V DC
Thermal dissipation, max 2.0 BTU/hr @ 28.8V DC 2.5 BTU/hr @ 28.8V DC
Isolation voltage 50V continuous 50V continuous
No isolation between individual No isolation between individual
channels channels
Tested to withstand 2550V DC for Tested to withstand 2200V DC for
60s 60s
External DC power
Supply voltage, nom 24V DC 24V DC
Voltage range 10...28.8V DC 10...28.8V DC
Supply current 10 mA @ 24V DC 15 mA @ 24V DC
Dimensions, approx., HxWxD 56 x 12 x 75.5 mm
(2.21 x 0.47 x 2.97 in.)
Wiring category(1) 1 – on signal ports
Wire size 0.25…2.5 mm2 (22…14 AWG) solid or stranded shielded copper wire
rated at 75 °C (167 °F) or greater 1.2 mm (3/64 in.) insulation max
Weight, approx. 0.036 kg (0.08 lb)
Enclosure type rating None (open-style)
Keyswitch position 3

(1) Use this conductor category information for planning conductor routing as described in Industrial Automation Wiring
and Grounding Guidelines, publication 1770-4.1.

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Environmental Specifications
Attribute Value
Temperature, operating IEC 60068-2-1 (Test Ad, Operating Cold),
IEC 60068-2-2 (Test Bd, Operating Dry Heat),
IEC 60068-2-14 (Test Nb, Operating Thermal Shock):
-20…55 °C (-4…131 °F)
Temperature, storage IEC 60068-2-1 (Test Ab, Unpackaged Nonoperating Cold),
IEC 60068-2-2 (Test Bb, Unpackaged Nonoperating Dry Heat),
IEC 60068-2-14 (Test Na, Unpackaged Nonoperating Thermal Shock):
-40…85 °C (-40…185 °F)
Relative humidity IEC 60068-2-30 (Test Db, Unpackaged Damp Heat):
5…95% noncondensing
Vibration IEC60068-2-6 (Test Fc, Operating):
5 g @ 10…500 Hz
Shock, operating EC 60068-2-27 (Test Ea, Unpackaged Shock):
30 g
Shock, nonoperating EC 60068-2-27 (Test Ea, Unpackaged Shock):
50 g
Emissions CISPR11
Group 1, Class A
ESD immunity IEC6100-4-2:
6 kV contact discharges
8 kV air discharges
Radiated RF immunity IEC 61000-4-3:
10V/m with 1 kHz sine-wave 80% AM from 30…2000 MHz
10V/m with 1 kHz sine-wave 80% AM from 2000…2700 MHz
10V/m with 200 Hz 50% Pulse 100% AM @ 900 MHz
10V/m with 200 Hz 50% Pulse 100% AM @ 1890 MHz
EFT/B immunity IEC 61000-4-4:
±3 kV at 5 kHz on signal ports
Surge transient immunity IEC 61000-4-5:
±2 kV line-earth (CM) on shielded ports
Conducted RF immunity IEC61000-4-6:
10V rms with 1 kHz sine-wave 80%AM from 150 kHz…80 MHz

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20 POINT I/O 2 Current and 2 Voltage Input Analog Modules

Certifications

Certification (when Value

product is marked)(1)
c-UL-us UL Listed Industrial Control Equipment, certified for US and Canada. See
UL File E65584.

UL Listed for Class I, Division 2 Group A,B,C,D Hazardous Locations,

certified for U.S. and Canada. See UL File E194810.

CE European Union 2014/30/EU EMC Directive, compliant with:

EN 61326-1; Meas./Control/Lab., Industrial Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EN 61131-2; Programmable Controllers (Clause 8, Zone A and B)

Ex European Union 2014/34/EU ATEX Directive, compliant with:

EN 60079-0:2012 + A11:2013; General Requirements
EN 60079-15:2010; Potentially Explosive Atmospheres, Protection "n"
II 3 G Ex nA IIC T4 Gc DEMKO 04 ATEX 0330347X

RCM Australian Radiocommunications Act, compliant with:

AS/NZS CISPR11; Industrial Emissions.

KC Korean Registration of Broadcasting and Communications Equipment,

compliant with: Article 58-2 of Radio Waves Act, Clause 3

EAC Russian Customs Union TR CU 020/2011 EMC Technical Regulation

(1) See the Product Certification link at http://www.rockwellautomation.com/products/certification/ for Declaration of

Conformity, Certificates, and other certification details.

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Notes:

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Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs,
technical and application notes, sample code and links to software service packs, and a MySupport feature
that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration and troubleshooting, we
offer TechConnect support programs. For more information, contact your local distributor or Rockwell
Automation representative, or visit http://www.rockwellautomation.com/support/.

Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information that's
contained in this manual. You can also contact a special Customer Support number for initial help in getting
your product up and running.

United States or Canada 1.440.646.3434

Outside United States or Use the Worldwide Locator at
Canada http://www.rockwellautomation.com/support/americas/phone_en.html, or
contact your local Rockwell Automation representative.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from
the manufacturing facility. However, if your product is not functioning and needs to be returned, follow
these procedures.

United States Contact your distributor. You must provide a Customer Support case number
(call the phone number above to obtain one) to your distributor to complete
the return process.
Outside United States Please contact your local Rockwell Automation representative for the return
procedure.

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http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.

Publication 1734-IN027C-EN-E - October 2016

Supersedes Publication 1734-IN027B-EN-E - June 2015 Copyright © 2016 Rockwell Automation, Inc. All rights reserved.