2 SIP Nidhi Kumari
2 SIP Nidhi Kumari
2 SIP Nidhi Kumari
Project Report
On
“A Study of Consumer Behavior Towards Mutual fund with Reference to
Doctor and IT Professional Pune”
At
Submitted
by
Nidhi Kumari
Submitted
To
Post Graduate Diploma in Management
In partial fulfillment of
Under the guidance of
Dr. Parmeshwar Yadav
This is to certify that Ms. NIDHI KUMARI is a bonafide student of this Institute and has
successfully completed her project entitled “A STUDY OF CONSUMER BEHAVIOR
TOWARDS MUTUAL FUND WITH REFERENCE TO DOCTOR AND IT
PROFESSIONAL IN PUNE” at Money Plant Consultancy, Pune for partial fulfilment of the
course Post Graduate Diploma in Management (marketing) from Indira School of Business
Studies.
I express my gratitude towards Mr. RISHABH PARAKH, Project Guide, Money Plant
Consultancy. Dr. Renu Bhargava, Director, ISBS,and Ms. Madhuri Sathe Placement
head for providing me with an opportunity to work in the organization. Dr. Parmeshwar
Yadav, Internal Project Guide, ISBS for guiding me throughout the course of my internship
and ensuring that I was on the right track. Their guidance helped me to gain experience in
various domains.
Finally, I thank all the people who directly or indirectly helped me during the internship and
assisted me in my time of need.
NIDHI KUMARI
A2M-43
DECLARATION
I, Nidhi Kumari, hereby declare that the project work entitled “A study on consumer
behaviour toward mutual fund with reference of doctors and IT professional in Pune at
Money plant consultancy submitted to the Indira School Of Business Studies is the record of
authentic and original work carried out by me under the guidance of Dr. Parmeshwar Yadav,
faculty mentor, Indira school of business studies, Pune, during the academic year 2018-2020
in the partial fulfilment of the requirement for the degree of Post Graduate Diploma In
Management (PGDM - Marketing).
It is to the best of my knowledge and belief. This is to declare that all my work indulges in
the completion of the assignment such as research, analysis and suggestions is a profound and
honest work of mine and the results embodied in this report have not been submitted to any
other university or institute for the award of any degree.
Place: Pune
Nidhi Kumari
INDEX
Serial NO. TOPIC PAGE NO.
Executive Summary
1 Introduction and Rational of
study
2 Industry Profile
3 Organisational Profile and
Business Overview
4 Outline of the task
undertaken
5 Theoretical Framework
6 Objective and Scope
7 Research Methodology
8 Analysis and Finding
9 Conclusion and Finding
10 Key Learning and
Contribution
Bibliography
EXECUTIVE SUMMARY
PROJECT TITLE: A study on consumer behaviour toward mutual fund with reference
of doctors and IT professional in Pune.
ORGANISATION NAME: Money plant Consultancy
INTRODUCTION TO TITLE: The project is all about the consumer behaviour towards
mutual fund product return, awareness level and perception for mutual fund by the
individuals Doctors and IT professional.
The project would also help in understanding preference of people regarding mutual fund
investment. Project was to know about mutual fund and its fractioning. This helps to know in
details about mutual fund industry right from its inception Stage, growth and future prospects
and return.
It also helps in understanding different schemes of mutual funds. Because the study depends
upon prominent funds in India and their schemes like equity, income, balance as well as the
returns associated with those schemes. The project study was done to ascertain the asset
allocation, entry load, exit load, associated with the mutual funds. Ultimately this would help
in understanding the benefits of mutual funds to investors.
OBJECTIVE:
To understand the investor’s behaviour towards investment of mutual fund.
To understand customer awareness about the products and services provided by the
Money plant consultancy
To Generate Lead and Cultivate Potential Customers for a Business
IMPORATANCE OF THE STUDY: There are a lot of investment avenues available today
in the financial market for an investor with an investable surplus, can invest in Bank Deposits,
Corporate Debentures and Bonds where there is low risk but low return. He may invest in Stock
of companies where the risk is high and the returns are also proportionately high. The recent
trends in the Stock Market have shown that an average retail investor always lost with periodic
tends. People began opting for portfolio managers with expertise in stock markets who would
invest on their behalf Thus we had wealth management services provided by many institutions,
however they proved too costly for a small investor. These investors have found a good shelter
with the mutual funds with good return.
METHODOLOGY ADOPTED:
This report is based on primary as well as secondary data however primary data collection was
given more it is help in identifying the problem, collecting and analysing the required
information data and providing alternative solution to the problem. Primary data has been
collected by interacting with various people. The secondary data has been collected through
various journals and websites.
SAMPLING PROCEDURE:
The sample was selected randomly irrespective of them being investors. It was collected
through desk visit, by formal and informal talks and though filling up the questionnaire
prepared.
UTILITY TO THE ORAGANIZATION:
Increases the client for organization for financial planning.
Filing the ITR of 50+ Client and doing cross selling.
LEARNING FROM THE PROECT:
This study will help mutual fund and consultancy companies to understand the profile of
Doctors and IT(Salaried) investors and their behavioural pattern. By knowing this, companies
can improve their products and can adopt apposite strategy to tap unexplored market in a better
way. Also the study and analysis of the mutual fund it studied that though mutual fund are
subject to risk they are better risk adjusted as compared with stock. It is also useful in case of
getting tax deductions.
CONCLUSION:
Mutual fund represents appropriate investment opportunity for most investors. As financial
markets become more sophisticated and complex, investors need a financial intermediary who
provides the required knowledge and professional expertise on successful investing. As
investors always try to maximize the returns and minimizes the risk. Mutual fund satisfies this
requirement by providing attractive returns with affordable risk. Insurance companies are in
business to accept the risk. In purchasing an insurance Product the customer has transfer the
risk to an insurance company.
CHAPTER 1
INTRODUCTION AN RATIONALE OF
THE STUDY
1.1 INTRODUCTION TO TITLE:
The project is all about the consumer behaviour toward mutual fund product return, check
awareness level and perception of an individuals. It is widely believed that Mutual funds (MFs)
is designed to target small investors, salaried people and others who are intimidated by the stock
market; but on the other hand, like to reap the benefits of stock market investing. In spite of this,
the future of mutual fund and life insurance industry in India will be undeniably competitive in
within the industry.
The project would also help in understanding preference of people regarding mutual
fund and insurance investment. Project was to know about mutual fund and its fractioning. This
helps to know in details about mutual fund industry right from its inception Stage, growth and
future prospects and return.
Many individuals own mutual funds today. To a large extent, mutual funds are the
investment vehicle for the majority of households in the India. Consider the role of mutual fund
in today’s investing environment, learn just how popular mutual funds have become and consider
why investors have chosen to put so much money into funds. Clearly, mutual funds are a major
financial asset for numerous investors, and in many ways. A Mutual Fund is a trust that pools the
savings of a number of investors who share a common financial goal. The money thus collected
is then invested in capital market instruments such as shares, debentures and other securities. The
income earned through these investments and the capital appreciations realized are shared by its
unit holders in proportion to the number of units owned by them. Thus a Mutual Fund is the most
suitable investment for the common man.
Investment companies should continually introduce new types of funds in an effort to
attract investor’s capital and maximize assets under management. However investment is
increasingly considered as a subject falling under behavioural science rather than finance or
economics. It is governed more by trends and group behaviour rather than rationality. Hence,
designing a general product and expecting a good response will be futile
"Mutual funds are collective savings and investment vehicles where savings of small or
sometimes big) investors are pooled together to in for their mutual benefit and returns
distributed proportionately".
"A mutual fund is an investment that pools your money with the money of an unlimited number
of other investors. In return, you and the other investors each own shares of the fund the fund’s
assets are invested according to an investment objective into the fund's portfolio of investments.
Aggressive growth funds seek long-term capital growth by investing primarily in stocks of fast-
growing smaller companies or market segments. Aggressive growth funds are also called
capital appreciation funds".
HDFC Mutual Fund has been one of the best performing mutual funds in the last few years.
HDFC Asset Management Company Limited (AMC) functions as an Asset Management
Company for the HDFC Mutual Fund.
AMC is a joint venture between housing finance giant HDFC and British investment firm
Standard Life Investments Limited. It conducts the operations of the Mutual Fund and
manages assets of the schemes, including the schemes launched from time to time. As of Aug
2006, the fund has assets of Rs.25,892 crores under management.
3.Birla Sun Life Mutual Fund:
Birla Sunlife Mutual Fund is one of India's leading mutual funds with assets of over Rs.17,098
crore under management as of Aug 2006. Birla Sun Life Asset Management Company Limited,
the investment manager of Birla Sun life Mutual Fund, is a joint venture between the Aditya
Birla Group and Sun Life Financial Services, leading international financial services
organization.ABN AMRO Asset Management (India) Limited is the AMC to the ABN AMRO
mutual fund. ABN AMRO Bank NV holds 75 per cent stake in the AMC. As of Aug 2006, the
fund has assets of over Rs.4,176 crore under management.
4.ICICI Prudential Mutual Fund:
Prudential ICICI Mutual Fund is the largest private sector mutual fund in India with assets of
over Rs.34,119 crore under management as of Aug 2006. The asset management company,
Prudential ICICI Asset Management Company Limited, is a joint venture between Prudential
Plc., Europe's leading insurance company and ICICI Bank, India's premier financial institution.
Prudential Plc. holds 55 per cent of the asset management company and the balance by ICICI
Bank. In a span of just over six years, Prudential ICICI Asset
5.State Bank of India Mutual Fund:
SBI Mutual Fund, India's largest bank sponsored mutual fund, is a joint venture between the
State Bank of India and Society General Asset Management, one of the world's top-notch fund
management companies. Over the years, SBI Mutual Fund has carved a niche for itself through
prudent investment decisions and consistent wealth creation. Since its inception, SBI Funds
Management Private Ltd. has launched thirty-two schemes and successfully redeemed fifteen
of them. Throughout this journey, SBI Mutual Fund has profusely rewarded the 20, 00,000
investors who have reposed their faith in it. Today, the SBI fund boasts of an expertise of
managing assets over Rs. 13,000 crores and has a diverse profile of investors actively parking
their investments across 28 active schemes. A vast network of 82 collection branches, 26
investor service centres, 21 investor service desks and 21 district organizers helps the SBI
Mutual Fund to reach out to their investors.
6.Canbank Mutual Fund:
Canara Bank made its foray into the mutual fund sector by establishing the mutual fund arm
Canbank Mutual Fund in December, 1987. Canara Bank, one of the largest public sector banks
in the country, is also the sponsor of the fund.
Canbank Investment Management Services Limited, a wholly owned subsidiary of the bank,
functions as the AMC to the fund. The operations of the AMC are headed by N R
Ramanujam, managing director. As of Aug 2006, the fund has assets of over Rs.3,246crore
under management.
Total Market Share of Mutual Fund Companie
Source :
2.1.3 CONTRIBUTION OF THE SECTOR TOWARDS GDP:
2.3REGULATORY FRAMEWORK
2.3.1 Regulatory Structure of Mutual Funds in India
Money Plant Consultancy is Maharashtra’s largest Tax & investment advisory firm which was
established in 2005 with operations in Pune and now expanded to Mumbai, Thane and New
Mumbai area. We serve more than 21,000 professionals from 100+ MNCs and takes care of
their Tax and Investment needs in a very personalised way. We have made significant
difference to the lives of more than 100,000 investors by our CSR activities which include
seminars on Ethical Financial Planning. Our articles to empower the investors community had
been widely published in the leading Indian Media.
Money Plant Consultancy is Maharashtra’s largest Tax & investment advisory firm which was
established in 2005 with operations in Pune and now expanded to Mumbai, Thane and New
Mumbai area. It serves more than 21,000 professionals from 100+ MNCs and takes care of
their Tax and Investment needs in a very personalized way. They have made significant
difference to the lives of more than 100,000 investors by their CSR activities which include
seminars on Ethical Financial Planning.
Money Plant Consultancy Group facilities outsourcing the non-core activities and provides
knowledge-driven financial services. It aims to offer solutions for financial need and queries
of individuals. With more than 100 man years of consulting and expertise, they are the leading
wealth management, capital markets and advisory company.
Since its inception they have been successful in providing seamless service and significant
advantage for clients with their extremely competent team of qualified professionals
comprising CA’s, MBA’s & CFP’s having in house knowledge pool of financial markets,
instruments and products. Their aim to ensure that clients benefit from the professional
expertise in the financial arena by highly reputed institutions and clients. They strive to provide
transparent, ethical and research-based investments and wealth management services.
Money Plant Consultancy is Maharashtra’s largest and the most Trusted Service provider
specializing “Personalized Advisory Services” for Income Tax & Financial Planning round the
year.
Founded by Mr. Rishabh Parakh (Advisor) in 2005, Money Plant Consultancy is a firm based
out of Pune with operations in Thane,Vashi&Navi Mumbai. Since then, the clientele in the
Personal Finance Market segment has grown to include prestigious brands purely by focusing
on service to our clients where they need it.
3.2MISSION AND VISION OF THE COMPANY :
Aims to gratify the customers with clarity, precision and take on all their Tax and Personal
Finance needs by providing them with the most accurate and timely advice in the most cost-
effective way. Also to decode the complex world of Tax and Finance with the personalized CA
services at all times.
Personal Insurance
Life insurance, Health insurance.
Investment Support
Mutual fund Investment.
Money Plant Consulting Group facilitates outsourcing the non-core activities and provides
knowledge-driven financial services. Money Plant Consulting Group is a premier outsourcing
& a financial services provider which aims to offer solutions for financial needs and queries of
individuals. They are a leading wealth management, capital markets and advisory company
with over 100 man years of consulting and investing experience.
Money Plant Consulting Group was promoted by Mr Rishabh Parakh(Director). He holds
professional degree of CA from the Institute of Chartered Accountants of India. He started
Money Plant Consulting with an aim to outsource the non-core activities of corporate clients
and to offer personal income tax/ financial market related services to individual clients.
Since its inception they have been successful in providing seamless service and significant
advantage for clients with their extremely competent team of qualified professionals
comprising CA’s and MBA’s & in house knowledge pool of financial markets, instruments
and products. Their aim is to ensure that clients benefit from the professional expertise,
technical knowledge and experience. They have been recognized for expertise in the financial
arena by highly reputed institutions and clients. They strive to provide transparent, ethical and
research- based investment and wealth management services.
3.3 ORGANISATION HIERARCHY:
The organization is headed by Mr Rishabh Parakh who is the founder and director.
The organization has departmental heads vis-à-vis HR & Admin.
Operations and Product & Services.
The Finance department is headed by the director himself.
Employees are from diverse backgrounds like CAs, MBAs and software
professionals.
3. Taxation:
a. Consultation on income tax & fringe benefit tax
b. Assessment and Appellate proceedings
c. Transfer pricing
6. Taxation
a. Expert advice on tax planning and salary structuring
b. Assessment and appellate cases
c. Preparation & submission of tax returns
7. Loans
Home loans/ Personal loans/ Car Loans/ Credit Cards
At Money Plant Consultancy we are always passionate about the right service to our clients
and have maintained it as key driver for our success . We are sincerely glad to have the support
and trust of all our prestigious clientele and passionate team members us in getting us to where
we are today.
At Money Plant Consultancy we are always passionate about the right service to our clients
and have maintained it as key driver for our success . We are sincerely glad to have the support
and trust of all our prestigious clientele and passionate team members us in getting us to where
we are today.
3.4 MAJOR CUSTMER :
Start-up Specialist:
Money Plant Consultancy specializes in helping startups quickly form their legal structure with
its easy-to-understand tax, legal & Accounting Systems, we offer a complete range of start-up
services.
“Start-Up Counselling” Service!
Experts at Money Plant Consultancy help you to deal with various issues regarding your
business start-up, like finalizing the business formation structure, Valuation & Funding
management and various other registrations. We assist you to focus on the growth of your
business and handling all other crucial things that need to be managed completely at our end.
Following is the quick snapshot of our start up services:-
Start-up Counselling & Consultancy for giving it a legal structure.
Registration of Proprietorship/ LLP/ Pvt. Ltd/ OPC/ Public Ltd. Companies.
A2Z Services : Accounting-Tax-Audit-Legal
Valuation & Funding management
Other Registrations and Necessary Compliances
Money Plant Consultancy offer a dedicated Personal Financial Advisor to help NRIs deal with
all the Rules and Regulations as applicable to them and also understand what part of their
income is chargeable to tax in India. The consultation will be provided as per the provisions of
the Income Tax Act, 1961 and the relevant Double Taxation Avoidance Agreement.
We work with you in doing an effective tax planning. In addition to this, our experts will advise
you to plan your investments in the right options available & maximize your returns.
a. Yes
b. No
c. partial
a. Yes
b. No
4. What form of investment do you prefer? Rank them in order of your preference.
a. Real estate
b. Shares/debentures
c. Fixed deposit
d. Mutual funds
e. Post offices schemes.
f. PPF
g. UTI schemes
h. gold
i. LIC policy
j. NSC, NSS
5. Tick the most preferred basis that you consider are important while investing into any
investment scheme.
a. Safety
b. Liquidity
c. Tax benefits
d. Reliability
e. High return
8. What has been your experience with returns expected from investment in mutual funds?
a. Very high
b. High
c. Neither high nor low
d. Very low
20
15
10
0
YES NO PARTIAL
From above data we are trying to find out how many people are aware of product and service
of money plant consultancy .As we can see that the data collected , about 80% of the people
are not aware about the company due to lack of promotion and social presence
of the company.
From above data we are trying to find out how many peoples invested in mutual fund .After
collecting data, we found that 72% invested in mutual fund due to its higher returns, smartly
managed, diversified investment and flexible withdrawal and about of 28% don’t invest
because they are not aware or due to market risk which is uncertain.
16
14
12
10
8
6
4
2
0
YES NO
From above data we are trying to find out how many people intend to invest in mutual fund.
After collecting Data ,we found that 56% intend to invest. Other 44% want to invest in other
schemes .
Q4 What form of investment do you prefer?
10
9
8
7
6
5
4
3
2
1
0
Real ESTATE Fixed Deposit Mutual Fund PPf Gold Lic policy
From above data we are trying to find out What form of investment do they prefer. After
collecting the above data ,we found that 36% people invest in fixed deposit because it Gives
fixed interest and risk is minimal, 24% people invest in real estate , 20%people invest in PPF
and about 36% people invest in mutual fund .
From above data we are trying to find out people on what basis consider any investment
scheme while investing. After collecting the above data ,we found that 36 % people prefer
tax benefit and 32% prefer safety because Market is uncertain and people are not aware
how will it effect the economy .
Q6 Which type of scheme do you prefer most?
12
10
0
Equity Tax Benefit High Return
From above data we are trying to find out Which type of scheme do they prefer most After
collecting the above data ,we found that about 40% prefer tax benefit scheme and 32% prefer
equity market because the return from equity are more than any other schemes ,that are not
fixed and people can buy and sell equity according to them.
10
0
Financial Service friend Newspaper Tv/Internet
From above data we are trying to find out which source influences the most in selecting the
mutual fund. After collecting the above data ,we found that 40% are influenced by financial
advisor and 28% by friends advice.
Q8 What has been your experience with returns expected
from investment in mutual funds?
12
10
0
Very High High Neither high nor low very low
From above data we are trying to find out What has been the experience with returns expected
from investment in mutual funds .we found that about 40% of people have neither high nor
low return because they have invested through financial advisor or by themselves .About 28%
had very low return because they might invested in wrong funds or didn’t took financial advisor
help or market was not performing good, 16% people experience were very high because of
professionally managed by qualified and experienced fund managers and tax exemption
benefits.
CHAPTER 8
ANALYSIS AND FINDING
8.1 LIMITATIONS:
Apart from Details about mutual funds it has some limitations due to that all the details could
not be published & displayed. It has been done on the basis of secondary sources like Journals,
Websites & like resources.
Time constraints: Due to shortage or less availability of time it may be possible that all
the related & concerned aspects may not be covered in the project
Analysis done is limited to the availability of data.
It is very difficult to evaluate the accuracy of secondary data.
8.2 FINDINGS:
Mind-sets of the investors are not towards mutual funds. They still think of investing in
traditional investment alternatives. Customers are not properly educated about the
mutual funds.
Few private sectors banks like ICICI, HDFC, UTI, ING VYSYA etc. sell mutual funds
through their branches only.
Specialized agents of mutual funds are rarely seen. Financial advisors are not seen there
who can educate the investors.
Posters, banners or other promotional activities are rarely seen in this market. Mutual
fund companies do not have aggressive strategies. Insurance products are and can be
the main competitors of mutual fund.
More than half of the respondents have wrong perception about the mutual funds. They
feel mutual funds are very risky investment alternative
Most of the respondents are satisfied with their current return from their investment.
Most of the respondents do not want to take risk in investing their money in mutual
funds.
Consumer past experience with returns expected from investment in mutual funds was
very low.
CHAPTER 9
CONSLUSIONS AND
SUGGESTIONS
9.1 CONCLUSION
We can infer from the analysis that the concept of mutual fund in India is still in its growing
phase. With the growing importance of mutual fund in other areas in the country, this place is
witnessing the same rate of growth in mutual funds Average savings of the people vary between
55% to70% in insurance and hardly 28% to35% people invested in mutual fund schemes.
Apart from these facts the following are some other important facts which can easily be inferred
from the paper.
Huge opportunities of Mutual funds exist in the India. The market is in a growing
market and As because many companies exist in this market, competition is cut to
throat.
Mindsets of the investors are not towards mutual funds. They still think of investing in
traditional investment in insurance product only. And Customers are not properly
educated about the mutual funds.
Few private sectors banks like ICICI, HDFC, UTI, ING VYSYA etc. sell mutual funds
through their branches only. Specialized agents of mutual funds are rarely seen.
Financial advisors are not seen there who can educate the investors. But in case of
insurance there are so many insurance advisor available in LIC so people more aware
about insurance product.
Posters, banners or other promotional activities are rarely seen in this market.
Mutual fund companies do not have aggressive strategies. Insurance products are and
can be the main competitors of mutual funds. Mutual fund investors are confined to the
upper-middle class in this market. Upper-lower class and lower- class people are still
untouched. But insurance is known to upper middle and lower class also.
9.2 SUGGESTIONS
Money plant consultancy still doing their business offline so its little bit slow process
for client.
Company should take initiatives to make the customers aware about all the different
schemes which is available for mutual fund and insurance.
Reminder mails should be floated among the customers regarding various investment
opportunities available to acknowledge the customer about the same.
CHAPTER 10
KEY LEARNINGS AND
CONTRIBUTION TO THE
HOST ORGANIZATION
10.1 LEARNINGS
The project helped in understanding the work environment and work culture in a
company.
The study will help the individuals to make a wise decision in investing their savings;
such as: whom to buy from and where to buy
Further this study will help mutual fund and insurance companies to understand the
profile of Indian retail investors and their behavioural pattern.
Learned the Consumer behaviour towards different investment schemes.
Learned the people perception regarding mutual fund
Learned How the financial market works.
Studied the main investments that people generally make like in FD, insurance, etc.
The project helped in understanding the work environment and work culture in a
company.
BOOKS:
Mutual fund in India- by H. Sadhak
RESEARCH PAPERS:
Sikidar, S. and Singh, A. P. (1996). Financial Services: Investment in Equity and Mutual
Funds – A Behavioral Study. In B. S. Bhatia and G. S. Batra, (eds). Management of Financial
Services, New Delhi: Deep and Deep Publications, 136-145.
Zheng, L. (1999). Is money smart? A study of mutual fund investors’ fund selection ability.
Journal of Finance, 54, 901-933.
Sen, S. and Madheswaran, S. (2007). Are Life Insurance Demand Determinants Valid for
Selected Asian Economics and India? Paper for Presentation at the 11th Annual Meeting of
APRIA, NCCU Taipei, July 22-25 2007, 3.