API Factory & Support Model for
Apigee API programs
TABLE OF CONTENTS
A. Synopsis
B. What is included in this offering?
C. Pre-Requisites
D. Delivery Approach
E. Support Models
F. Notes
G. Team Roles and Skills
Synopsis
SRIJAN provides velocity
towards continuous operations
& maturity improvements of
running API programs with
dedicated support & factory
teams. We bring in several
years of wisdom, process &
technology maturity running
Apigee API programs. We’re
backed by a blend of
cross-functional personnel -
including Principal Consultants,
Architects & Apigee certified
engineers who understand the guts of API digital transformation, API platform, API
products, SOA & microservices backends underneath.
Our customers across geographies and disparate verticals (BFSI, Telecom and more) -
say we’ve been able to provide significant RoI and continuity towards their flagship API
& digital economy initiatives.
What is included in this offering?
➔ Setting up a dedicated API factory team, to support long running customer API
programs
➔ Srijan teams support the following areas:
◆ Apigee Edge On Premise: OPDK Support
◆ API proxy development & testing on an ongoing basis
◆ API change control, in a dev ops model including CI/CD concerns and
tooling thereof
◆ API operations and reliability, with active monitoring of APIs for uptime,
back-end health and incident response
◆ Continuous enhancements around API Platform & product maturity:
reduction of technical debt, reusability and more
◆ API backend support: Particularly, n
ode.js & Java applications
◆ API backend infrastructure & devops support: P
articularly involving
functions, s
erverless or container orchestration models
◆ Developer portals o
n Drupal
◆ API design-time, governance & publisher portals
Pre-Requisites
● API Program Overview: Background & current state. Including documentation of
the current implementation if possible
● Map of API program org structure, including key stakeholders & responsible
owners
● Key metrics on the number of back-end services, API proxies, developers, apps,
products including analytical KPIs (such as # of calls) if available
● Historical rate of change inclusive of new development, defects, changes etc (3
months, 6 months, 1 year horizons) - with representative tickets
Delivery Approach
● Srijan consultants will carry out an API program assessment and produce a
report of the present state, as well as understand the desired to-be state
● Srijan consultants will provide a formal report of the API program assessment, in
particular highlighting challenge/risk areas (tech/process debt), potential
solutions & optimizations, scope for automation, high impact areas & low
hanging fruit
● Establish clear goals for an incrementally improved state
● As per coverage of areas highlighted above and the prerequisite information
sought in advance, Srijan will advise an optimal team size
● Srijan and the customer will jointly agree on Service Level Objectives to meet
● Srijan & the customer will setup a jointly chaired process from their respective
account SPOCs to handle project management & governance (classically in a
Kanban model) along with defined roles in a RACI matrix
● Srijan will setup a JIRA (or equivalent ALM) based process in line with the above
and provide an initial educational workshop for the stakeholders towards service
management, including raising tickets, collaboration, self service reporting, etc
Support Models
Features Lite Active Enterprise
Enterprise grade API
Small API programs, Mid sized programs, with
programs, involving
Suitable for mostly run mode, 2 active development, 3
multiple teams, 3-5
environments environments
environments
Cross functional team, Cross functional team, Cross functional team,
covering OPDK, API Proxy covering API Proxy covering API Proxy
Creation & Change Creation & Change Creation & Change
Management, CI/CD Management, CI/CD Management, CI/CD
workflows, releases, API workflows, releases, API workflows, releases, API
monitoring monitoring monitoring
API Testing Support API Testing Support
X (including ongoing (including ongoing
automation) automation)
Salient coverage
API Developer Portal API Developer Portal
X
Enhancements & Support Enhancements & Support
Support API backend &
X X
integration layers *
Support specialized API
programs: API
X X
Monetization, marketplace,
governance, etc
Base headcount 3 5 Contact us
Delivery
Offshore Offshore Hybrid *
Operations
Project Dedicated Account
No Yes
Management Manager *
Service Level
Best effort 8X7 As per requirements *
Objective
Monthly Rate $21,000 $32,000 Contact us
Yearly rate $252,000 $384,000 Contact us
Notes
● Assessment exercise is carried out onsite. API factory teams are generally
located offshore, unless otherwise specified
● Approx cycle time for team deployment will be 2-3 weeks, but a 4-week heads-up
preferred
Team Roles and Skills
Role Skills
Agile project & program management. Facilitate project/process
Project Manager execution, key metrics, risk management & timely reporting
E2E expert with past experience running Apigee API programs in an
architect or Digital Engagement Lead capacity. Define architecture,
product & platform focus, coach & guide client tech stakeholders &
Principal Consultant product owners
Expertise defining & refining requirements for APIs across the
spectrum and solution architecture focus around functional &
Team Lead non-functional aspects. Technical SPOC for the team
API Engineer & Apigee practitioner. Validatable skills across OPDK
API Engineer infrastructure, API security, mediation, traffic management, back end
development
Developer Portal / Drupal & Apigee developer portal expert. Custom module development
Drupal Engineer in PHP with front-end skills
API Tester API Testing Expert: BDD style testing frameworks, Postman and more
